2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Wheels, Jun 23, 2016
2016 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 TIRES. APPROXIMATELY 3 MONTHS AGO MY WIFE WAS DRIVING ON A LOCAL SURFACE STREET AT 45 MPH. HER TIRE PRESSURE MONITOR ILLUMINATED ON THE DASH WHILE SIMULTANEOUSLY THE VEHICLE VEERED SHARPLY TO THE RIGHT. UPON INSPECTION THERE WAS A 2-3 INCH LACERATION IN THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THERE WERE NOT ANY POTHOLES IN THE STREET WHERE THIS INCIDENT OCCURRED. TIRE SEEMED TO HAVE SIMPLY "BLOWN OUT". TIRE WAS REPLACED. YESTERDAY MY WIFE WAS MAKING A LEFT TURN FROM FROM ONE SURFACE STREET TO ANOTHER TRAVELING APPROXIMATELY 15-20 MPH AND THE REPLACEMENT TIRE BLEW OUT AGAIN. SIMILAR DETAILS; TIRE PRESSURE MONITOR ILLUMINATED WHILE VEHICLE SUDDENLY VEERED TO THE RIGHT. AGAIN, NO POTHOLES WERE PRESENT AND ZERO INDICATION OF FOREIGN OBJECTS CAUSING FLAT. THERE WAS APPROXIMATELY A 2-3 INCH LACERATION TO SIDEWALL OF FRONT PASSENGER TIRE. THESE TWO INCIDENTS OCCURRED IN A RELATIVELY SHORT TIME SPAN. I HAVE READ COMPLAINTS ABOUT WEAK SIDEWALLS REGARDING THESE TIRES AS EARLY AS 2013. ADDITIONALLY, HANKOOK AND HYUNDAI HAVE ISSUED A RECALL FOR THESE TIRES (ALBEIT A DIFFERENT SIZE) DUE TO SIDEWALL PROBLEMS. WITHOUT POTHOLES AND/OR FOREIGN OBJECTS CAUSING THE FLAT TIRES, IT SEEMS OBVIOUS THAT THESE TIRES ARE DEFECTIVE. MY WIFE DOES NOT FEEL SAFE IN HER VEHICLE, AND IS AFRAID THAT ANOTHER BLOWOUT MAY OCCUR WHILE TRAVELING AT HIGHER SPEEDS (FREEWAY).
Engine, Jun 22, 2016
I WAS DRIVING MY 2016 FORD EXPLORER WITH APPROXIMATELY 6,500 MILES ON IT DOWN A SECONDARY ROAD. AS I APPROACHED A STOP SIGN, MY VEHICLE SUDDENLY LOST ALL POWER AND I COASTED TO A COMPLETE STOP. I WAS FORTUNATE NO ONE WAS BEHIND ME AS I CERTAINLY WOULD HAVE BEEN REAR ENDED WITH MY SUDDEN STOP. I WAS ABLE TO RESTART MY VEHICLE. DUE TO THIS EVENT I HAVE LOST TOTAL CONFIDENCE IN MY NEW VEHICLE. I DRIVE AND JUST WONDER WHEN IT IS GOING TO HAPPEN AGAIN. I NOW ALWAYS DRIVE IN THE RIGHT LANE ON A HIGHWAY. WHEN ON A SECONDARY ROAD I FIND MYSELF ALWAYS LOOKING FOR A PLACE WHERE I COULD SAFELY PULL OVER IF I LOSE POWER AGAIN. THIS IS VERY UNNERVING!
Vehicle speed control, Engine, Jun 22, 2016
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 45 MPH, THE CHECK ENGINE LIGHT ILLUMINATED, THE VEHICLE LOST POWER, AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND COASTED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ISSUE WITH THE THROTTLE BODY, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Power train, Jun 21, 2016
2016 FORD EXPLORER XLT THROTTLE BODY FAILED AT JUST OVER 8,000 MILES WITHOUT WARNING. MY WIFE WAS DRIVING ON THE HIGHWAY WITH OUR 6 YEAR OLD DAUGHTER AND PET DOG IN 95 DEGREE WEATHER WHEN THE VEHICLE SHUT DOWN TO AN IDLE ALMOST CAUSING AN ACCIDENT AND VERY LITTLE SHOULDER ROOM TO PULL OVER ON. LATER I FIND OUT, WITH A SIMPLE GOOGLE SEARCH, THIS HAS BEEN AN ONGOING ISSUE WITH FORD THROTTLE BODIES FOR SEVERAL YEARS. I AM VERY DISAPPOINTED AND IT IS COMPLETELY UNACCEPTABLE FOR THIS TO BE ALLOWED TO HAPPEN, ESPECIALLY IN A BRAND NEW VEHICLE. IT IS EXTREMELY UNSAFE AND UNRELIABLE AND WILL MOST LIKELY CAUSE DEATH OR INJURY. NOW THE VEHICLE PART IS ON BACK ORDER BECAUSE OF THE NUMBER OF SIMILAR INCIDENCES, WITH NO ESTIMATED TIME FOR REPAIR. NOW, EVEN AFTER THE VEHICLE GETS REPAIRED, I CANNOT TRUST OR RELY ON THIS VEHICLE TO KEEP MY FAMILY SAFE ON THE HIGHWAY AND WILL BE TRADING IT FOR A VEHICLE WITH A PROVEN SAFETY RECORD. PLEASE GET THIS VEHICLE OFF THE ROAD BEFORE SOMEONE ELSE'S FAMILY GETS KILLED FOR NO REASON. I WILL BE SEEKING LEGAL COUNSEL ON THIS MATTER BECAUSE IT IS A KNOWN ISSUE AND A IGNORED ISSUE JUST TO MAKE SALES, AND I WILL NOT SIT BY AND LET IT CONTINUE TO GO UNNOTICED AND FORD SHOULD VALUE THE LIVES AND SAFETY OF THEIR CUSTOMERS AND GET IT FIXED FOR GOOD NOW. NOT TOMORROW, NOT NEXT WEEK, NOW!
Engine, Jun 21, 2016
MERGING ONTO HIGHWAY 6-15-2016, VEHICLE LOST ALMOST ALL POWER. WAS ONLY ABLE TO COAST WITH NO POWER STEERING. DASBOARD FLASHED "SEE OWNERS MANUAL". HAD TO BE TOWED TO THE DEALER. DEALER SAID IT WAS A BAD THROTTLE BODY SENSOR THAT IS ON BACK ORDER. WON'T BE AVAILABLE UNTIL SOMETIME IN JULY. I HAVE THE EXTENDED WARRANTY SO THEY PROVIDED ME WITH A RENTAL.
Vehicle speed control, Fuel/propulsion system, Jun 20, 2016
I WAS DRIVING IN THE LEFT LANE OF AN INTERSTATE HIGHWAY AT ~65 MPH WHEN MY VEHICLE DECELERATED DOWN TO 15 MPH. THE VEHICLE WAS STILL RUNNING BUT IT WAS ESSENTIALLY 'DEAD' IN THAT NOTHING HAPPENED WHEN YOU STEP ON THE GAS PEDAL. I WAS LOSING SPEED BY THE SECOND AND COULD NOT MAKE IT OVER TO THE RIGHT LANE DUE TO HEAVY TRAFFIC, SO I WAS LUCKY AND FOUND A SMALL LEFT SHOULD TO PULL OVER ON. IF THERE WAS NO LEFT SHOULDER, I DON'T KNOW WHAT THE OUTCOME WOULD HAVE BEEN. AFTER BEING TOWED TO THE LOCAL FORD DEALER/SERVICE SHOP, IT WAS DETERMINED TO BE AN ELECTRONIC THROTTLE BODY(ETB) WHICH FAILED. FORD REPLACED THE ETB, BUT STATED THE REPLACEMENT ETB WAS THE SAME AS THE ONE WHICH FAILED. THERE WAS NO REASSURANCE THAT THE PROBLEMATIC ETB WAS BEING REPLACED WITH A MORE DURABLE SOLUTION. THE FORD SERVICE SHOP MENTIONED THAT THIS HAS BEEN A MAJOR ISSUE IN 2015 & 2016 FORD EXPLORERS, BUT THERE IS NO OFFICIAL RECALL. AFTER DOING SOME RESEARCH ON MY OWN, I WAS DISTURBED TO FIND THAT THERE HAVE BEEN MANY RECENT ETB FAILURES ON FORD EXPLORERS. CONSIDERING THIS ISSUE RELATES DIRECTLY TO THE ABILITY OF THE DRIVER TO ACCELERATE, IT IS A MAJOR SAFETY HAZARD. IF THE DRIVER LOSES THE ABILITY TO MOVE OFF THE ROAD, THERE MANY ACCIDENTS WAITING TO HAPPEN.
Vehicle speed control, Engine, Jun 20, 2016
THE THROTTLE BODY ON MY FORD EXPLORER FAILED AT ONLY 6,000 MILES.
Power train, Engine, Jun 18, 2016
WHILE DRIVING ON CITY STREET GOING 35 MPH, VEHICLE SUDDENLY SLOWED TO 5MPH EVEN THOUGH I HAD FOOT ON PEDAL. IT WAS BARELY ROLLING. WRENCH WARNING LIGHT CAME ON (WHICH I FOUND LATER MEANS PROBLEM WITH DRIVE TRAIN, TAKE TO DEALER IMMEDIATELY. )ENGINE SERVICE LIGHT ALSO CAME ON. I WAS FORTUNATE ENOUGH TO BE ABLE TO ROLL TO SIDE OF ROAD AND TURN DOWN STREET AND GO INTO A PARKING LOT. TURNED ENGINE OFF AND RESTARTED IT. WRENCH LIGHT GONE BUT ENGINE LIGHT STILL ON. DROVE AROUND PARKING LOT AND IT RAN NORMALLY.I SINCE HAVE RESEARCHED THIS ONLINE AND SEEMS TO BE A LOT OF COMPLAINTS ABOUT THIS. SOME OWNERS HAVE HAD THIS HAPPEN TO THEM ON FREEWAY DOING 60 MPH. TOOK VEHICLE TO FRONTIER FORD WHERE WE PURCHASED THE VEHICLE, THEY REALLY DIDN'T WANT TO LISTEN. IT IS CURRENTLY WAITING TO BE LOOKED AT IN SERVICE DEPT. BUT MY HUGE POINT IS THIS VEHICLE NEEDS TO BE RECALLED. FORD DOESN'T WANT TO SEEM TO ACKNOWLEDGE IT. DOES SOMEONE HAVE TO DIE IN ORDER FOR IT TO BE RECALLED. WE WERE NOT EVEN OFFERED A LOANER VEHICLE. "WE DON'T DO LOANERS IF YOU DIDN'T BUY THE EXTENDED WARRANTY (WHICH IS ANOTHER SCAM) OBVIOUSLY THEY DO NOT STAND BY THEIR PRODUCT. THIS IS A SAFETY ISSUE AND PEOPLE WILL DIE. IF THIS HAPPENS ON FREEWAY WHERE I LIVE IN SAN JOSE CALIFORNIA, THEY WILL DEFINITELY BE IN SERIOUS ACCIDENTS THE WAY PEOPLE DRIVE HERE.WILL NEVER BUY A FORD AGAIN. ESPECIALLY BECAUSE THEIR CUSTOMER SERVICE IS NON EXISTENT. THERE ARE ONLY 7305 MILES ON VEHICLE.
Power train, Electrical system, Jun 16, 2016
WAS DRIVING ALONG BUSY ROAD MAKING A LEFT TURN AT RUSH HOUR ACROSS TWO LANES OF TRAFFIC. CAR SIMPLY DIED. NO RESPONSE TO ACCELERATOR. WRENCH LIGHT ON. I COULD HAVE BEEN HURT BADLY. WAS ABLE TO GET CAR OUT OF TRAFFIC. WAS TOLD THIS IS A SEVERE PROBLEM WITH THROTTLE BODY AND FORD IS AWARE OF THIS. CAR HAS LESS THAN 5100 MILES ON IT. THIS NEEDS TO BE A RECALL SITUATION.
Engine, Jun 15, 2016
WHILE IN MOTION AT 40 MPH THE VEHICLE SLOWED TO 10 MPH SUDDENLY. THE GAS PEDAL WAS NOT FUNCTIONING AND WOULD NOT REV. FORD TOWED CAR TO DEALER. THE DEALER QUICKLY AGREED IT WAS THE FAULTY THROTTLE BODY. THESE ARE IN DEMAND DUE TO THE ISSUES AND ARE ON BACKORDER. MORE IMPORTANTLY, A RECALL IS NEEDED AS THIS COULD BE DEADLY AT HIGHWAY SPEEDS - GOING FROM 70 MPH TO 15 MPH AS OTHERS HAVE DESCRIBED. AND WILL THE REPLACEMENT THROTTLE BODIES BE ANY DIFFERENT. WEBSITES INDICATE THE FAILURE TAKES PLACE AT AN AVERAGE MILEAGE OF 8100 ON THE 2016 MODELS. FORD IS AWARE AND ALL NEED TO BE REPLACED FOR THE CONSUMERS PROTECTION.
Vehicle speed control, Jun 15, 2016
I WAS ON MY WAY HOME FROM OCEAN CITY, & WAS SLOWING DOWN AT A STOP LIGHT, WHEN A WRENCH LIT UP ON MY DASH & I TOTALLY LOST ALL ACCELERATION. I WAS UNABLE TO ACCELERATE AND COULD HARDLY MOVE. LUCKILY, I WAS IN THE RIGHT LANE & WAS ABLE TO DRIFT SLOWLY OFF THE HIGHWAY INTO A GAS STATION. I LIVE 2 1/2 HOURS FROM WHERE THIS HAPPENED & IT WAS A SATURDAY NIGHT, AND NOTHING WAS OPEN. I TOOK MANUAL OUT AND FOUND THE 24 HR ROADSIDE ASSISTANCE NUMBER, WHICH THEY WERE ABLE TO GET A TOW TRUCK FOR ME. AND I HAD PURCHASED THE EXTENDED WARRANTY BUT THE 24 HOUR HELP LINE COULD NOT ADVISE ME ON ANYTHING, JUST TO CALL MY DEALER IN THE MORNING, WHICH THE NEXT DAY WAS SUNDAY, AND NO ONE WAS OPEN TIL MONDAY. THE TOW TRUCK DRIVER CAME & TOWED MY TRUCK TO THE NEAREST DEALER, WHICH IS STILL 125 MILES FROM HOME. RECEIVED A CALL MONDAY, 6/13, THAT IT IS THE THROTTLE BODY THAT NEEDS REPLACED, BUT THE PART IS ON BACK ORDER AND NO IDEA ON WHEN THE PART WILL BE IN, BUT THEY PUT A RUSH ON IT. I WAS TOLD THAT I COULD PICK UP MY TRUCK, BUT THAT IT COULD HAPPEN AGAIN? WHY WOULD I DRIVE IT KNOWING THAT I COULD LOSE POWER WHILE DRIVING IT AGAIN? NEXT TIME I MIGHT NOT BE SO LUCKY AND BE ABLE TO SAFELY GET OFF THE ROAD. ....... NEEDLESS TO SAY, I HAVE A RENTAL CAR, WHICH FORD IS PAYING FOR AND HAVE NO IDEA ON WHEN MY VEHICLE WILL BE FIXED, AS THEY ARE NOT PROVIDING ME WITH AN ESTIMATED REPAIR COMPLETION DATE AT THIS TIME. I BOUGHT THIS TRUCK SO I WOULDN'T HAVE TO WORRY ABOUT BREAKING DOWN, MY PREVIOUS VEHICLE WAS A 2006 FORD EXPLORER WITH 237,500 MILES ON IT THAT ONLY LET ME SIT ONCE, I HAVE ONLY MADE TWO PAYMENTS ON MY NEW TRUCK, AND AM WITHOUT MY NEW VEHICLE. FROM WHAT I AM READING, THIS IS A RECURRING ISSUE WITH 2016 FORD EXPLORERS, THIS PROBLEM SHOULD BE A RECALL ISSUE, & IF THE PART IS ON BACK ORDER, THEN IT'S DEFINITELY A PROBLEM.
Power train, Vehicle speed control, Jun 14, 2016
WAS DRIVING DOWN A STREET, GOING ABOUT 40MPH, THE CAR IMMEDIATELY SLOWED TO 5PMH AND WOULD NOT ACCELERATE EVEN WHEN PUSHING THE GAS ALL THE WAY DOWN. I HAD TO COAST IT HOME, DROP THE FAMILY OFF, AND THEN COAST IT TO THE FORD DEALERSHIP. UPON ARRIVING, THE DEALERSHIP INFORMED ME THAT FORD WAS AWARE OF THE ISSUE AND THAT ALL PARTS ARE CURRENTLY ON BACK ORDER.
Engine, Jun 14, 2016
I'M DRIVING (IN MOTION) HOME FROM WORK IN RUSH HOUR TRAFFIC ON A BUSY INTERSTATE AND MY FORD EXPLORER SLOWS FROM 65MPH TO 15MPH. I KNEW I HAD GAS BUT I LOOKED AT THE GAS TO MAKE SURE I'M NOT RUNNING OUT DUE TO THE LOSS IN POWER AND I WASN'T. THE WRENCH AND AIRBAG LIGHTS COME UP. THANKFULLY THERE WAS A CLOSED LANE UP AHEAD SO TRAFFIC WAS SLOWING SO I WAS ABLE TO GET IN THE LEFT SHOULDER LANE OF THE EXPRESSWAY WHICH IS NO CONSIDERED SAFE. I CALL ROAD SIDE ASSISTANCE AND THEY TELL ME THEY CAN HAVE IT TOWED TO THE NEAREST FORD DEALERSHIP WHICH IS ABOUT 25 MILES AWAY. WHILE WAITING ON THE TOW MY HUSBAND CAME TO PICK ME UP AND SUGGESTED THAT I TURN THE CAR OFF AND START BACK UP SO I DID AND THE CAR WORKED PERFECTLY FINE. NONE OF THE ENGINE LIGHTS CAME ON. SO WE WENT AHEAD AND DROVE IT STRAIGHT TO THE DEALERSHIP. THEY WERE UNABLE TO LOOK AT IT THAT DAY BECAUSE IT APPROXIMATELY 6P WHEN WE DROPPED IT OFF SO WE WERE TOLD THEY WOULD LOOK AT IT THE NEXT DAY. WELL THEY CALL US THE NEXT DAY AND TELL US THAT THEY COULDN'T FIND ANYTHING WRONG WITH IT. THIS WAS VERY FRUSTRATING AND SCARY BECAUSE WE KNEW THERE WAS A PROBLEM AND FEARED IT WOULD HAPPEN AGAIN WITH OUR CHILDREN IN THE CAR. SO WE PICK UP THE TRUCK ON A SAT AND THAT TUESDAY IT DOES IT AGAIN TO MY HUSBAND. THANKFULLY THIS TIME HE WASN'T ON THE INTERSTATE, HE WAS ON A CITY STREET. I READ MANY OTHER COMPLAINTS REGARDING THIS SAME ISSUE AND MOST ARE SAYING IT WAS THEIR THROTTLE. THIS ISSUE COULD CAUSE A MAJOR ACCIDENT WHICH COULD SEVERELY HURT SOMEONE OR WORSE TAKE THEIR LIFE. A RECALL NEEDS TO BE DONE.
Other or unspecified, Jun 14, 2016
I WAS DRIVING DOWN THE ROAD AT 60 MPH AND MY CAR JUST LOST ALL POWER. A WRENCH CAME ON AND SAID SEE OWNERS MANUAL. IT HAPPENED 3 MORE TIMES WITHIN THE DAY. SO SCARY FOR YOUR CAR TO JUST LOSE POWER WHILE DRIVING DOWN THE ROAD. I HAD IT TOWED TO THE SHOP AND IT WAS A THROTTLE BODY MALFUNCTION, WHICH APPARENTLY, FORD IS AWARE OF. WHY ISN'T THERE A RECALL?! ARE THEY WAITING FOR SOMEONE TO DIE?
Engine, Jun 13, 2016
GREETINGS, I WAS DRIVING MY 6 MONTH OLD LEASED 2016 FORD EXPLORER ON I-696-EAST NEAR EAST POINTE, MICHIGAN. I WAS TRAVELING AT ABOUT 70 MPH, WHEN THE CAR SLOWED DOWN AND THEN STOPPED. THE MOTOR WAS RUNNING BUT IT WOULD NOT MOVE. I HAD TO FIND A WAY TO GET OVER.IT WAS DANGEROUS. MDOT COURTEOUS CARE CAME TO ASSIST. WE COULD TURN THE CAR OFF AND ON BUT AGAIN,THE CAR WOULD NOT MOVE. IT IS A PUSH BUTTON START. I COULD HAVE BEEN KILLED. THE TRAFFIC WAS VERY ACTIVE. I HAD A 3 YEAR OLD TODDLER DAUGHTER WHO NEEDED TO BE PICKED UP. I SEE THAT THERE HAVE BEEN SIMILAR COMPLAINTS. FORD SHOULD BE CHARGED. THE CAR ALSO SHOULD BE RECALLED NOW!-C.J. CYLAR
Electronic stability control (ESC), Jun 13, 2016
I WAS DRIVING ON THE HIGHWAY AND THE CAR LOST POWER WRENCH LIGHT APPEARED ON MY DASH I WENT FROM 65 T0 10 MILES PER HOUR, WHEN I TOOK IT TO MY DEALER THE WRENCH LIGHT DISAPPEARED,AND THEY SAID THEY COULDN'T PUT IT ON THE MACHINE IF THERE WASN'T A LIGHT ON THE DASH, I EXPLAINED THE PROBLE THEY SAID IT WAS THE ELECTRONIC THROTTLE BODY AND THEY ARE ON BACK ORDER, DON'T KNOW WHEN YOU WILL GET ONE.
Electrical system, Structure, Fuel/propulsion system, Jun 10, 2016
HI I NEED HELP WE ARE HAVING ISSUE WITH OUR 2016 FORD EXPLORER SPORT WE ONLY HAVE IT FOR 3 MONTHS 2K MILEAGE, WE NOTICED THE HOOD VIBRATE AT 65MPH OR OVER ON FREEWAY, I BROUGHT IT TO MY NEAREST FORD DEALER, "FORD SERRAMONTE" ON 05/16/16 THE SERVICE MANAGER NAME HENRY SAID THEY ARE AWARE OF IT BUT COULDN'T DO ANYTHING & THEY ARE WAITING FOR FORD TO FIND THE SOLUTION TO FIX IT, BUT THEY DIDN'T EVEN CHECK THE HOOD. I CONTACTED FORD CUSTOMER CARE TEAM ON 05/18/16 & THEY OPEN A CASE, CASE NUMBER: CAS-9514452-P1Y5C2 TARA MELVIN COSTUMER CARE MANGER HANDLING THE CASE. WE ARE PROSTRATED BECAUSE IT'S BRAND NEW CAR & ALREADY HAS A LOT OF PROBLEMS, IT WAS DISTRACTIVE DRIVING THE VEHICLE SO I'M SCARED SPECIALLY I'M ALWAYS WITH MY 1YR & 4YRS OLD SON, THEY JUST TOLD ME TO WAIT & IT'S BEEN MORE THAN A MONTH NOW & STILL HAVEN'T FIX THE PROBLEM. WE BOUGHT THIS SUV THINKING IT'S A RELIABLE & SAFETY CAR FOR OUR FAMILY BUT THERE'S TO MUCH ISSUES, -BATTERY DIED, I CALLED THE ROADSIDE ASSISTANCE, THE DEALER SAID IT MIGHT BE THE BACK UP CAMERA THAT CONSUMING THE POWER FROM THE BATTERY WHEN THE VEHICLE IS NOT RUNNING, NOW THE CAMERA IS BACKORDER ACCORDING TO THE DEALER. WE'RE SCARED IT WILL HAPPEN AGAIN IF WE'RE ON A TRIP. -LOW FUEL ECONOMY, I'M ONLY GETTING 12.6 AVG MPG. EPA COMBINED 18MPG, 16 CITY & 22 HIGHWAY I BEEN DOING A RESEARCH REGARDING ABOUT THE HOOD VIBRATION PROBLEM & FINDING THIS PROBLEM IS BEEN GOING AROUND SINCE 2013 & THERE'S A LOT OF VEHICLE OWNER THAT HAVE THE SAME PROBLEM, MY WIFE BROTHER IN-LAW HAS THE SAME PROBLEM VIBRATING HOOD 2016 FORD EXPLORER LIMITED. I ATTACHED SOME OF THE LINK REGARDING THE SAME ISSUE. LINK FORUM: HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/MY-EXPLORER-HOOD-VIBRATES-AND-HUMMING-NOISES.385592/ HTTP://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/ENGINE-NOISE-HOOD-VIBRATES.444789/#POST-3532126 THANKS!
Electronic stability control (ESC), Fuel/propulsion system, Jun 7, 2016
THE VEHICLE WENT INTO LIMP MODE RPM AND SPEED WHERE REDUCED TO 1000 RPM (MAX) AND 5-10 MPH WHILE RESPONDING TO A POLICE MATTER AS THE VEHICLE IS THE POLICE MODEL AND PURCHASED AS A POLICE CAR. UPON RESEARCH, THE ELECTRIC THROTTLE BODY HAS BEEN A PROBLEM FOR A NUMBER OF YEARS AND HAS NOT BEEN ADDRESSED. THIS IS A POLICE VEHICLE AND NOT RELIABLE AT ALL. THE VEHICLE HAS 3960 MILES ON IT AND DEPT IS BEING TOLD IT WILL BE 2-3 MONTHS BEFORE BACK IN SERVICE. RESEARCH DONE ON INTER NET FINDS THIS HAS BEEN AN ON GOING ISSUE WITH FORD FOR A NUMBER OF YEARS AND BEING OVER LOOKED BY THE REGULATING AGENCIES.
Vehicle speed control, Jun 6, 2016
I WAS DRIVING APPROXIMATELY 40 MPH WHEN I LOST ACCELERATION. THE WRENCH SYSTEM LIGHT APPEARED AND I QUICKLY COASTED TO THE SIDE OF THE ROAD. THIS WAS VERY DANGEROUS AS I WAS DRIVING AROUND A BLIND CURVE AND IF A VEHICLE HAD BEEN FOLLOWING CLOSELY I WOULD HAVE BEEN REAR ENDED. FROM WHAT I HAVE BEEN READING IT APPEARS I AM HAVING AN ISSUE WITH THE THROTTLE CONTROL.
Engine, Jun 6, 2016
DRIVING AT HIGHWAY SPEED CHECK ENGINE LIGHT AND "WRENCH" SHOWING A POWERTRAIN PROBLEM OCCURED WHILE DRIVING AT 70MPH. WAS IN THE LEFT LANE OF TRAFFIC AND DUE TO THE CONTINUED LANE EXPANSIONS IN AROUND THE AREA OF TRAVEL COULD NOT PULL OFF INTO THE CENTER MEDIAN. HAD TO NEGOTIATE MOVING ACROSS 4 LANES OF TRAFFIC WITH NO ACCELERATION DURING MORNING RUSH HOUR IN A BRAND NEW 2016 EXPLORER WITH LESS THAN 7500 MILES. ONCE I WAS ABLE TO GET ACROSS THE LANES OF TRAFFIC THE VEHICLE WAS UNDRIVEABLE. THIS APPEARS TO BE A CONTINUED DEFECT WITH FORD AND THE NHTSA NEEDS TO ADDRESS IT BEFORE SOMEONE GETS INTO AN ACCIDENT AND A FATALITY OCCURS.
Power train, Engine, Jun 5, 2016
2016 FORD EXPLORER V6 TOOLBAR CAME ON CHECKSYSTEM ENGINE LIGHT CAME ON GOING 45 MPH WENT DOWN TO -0 MPH GAS PEDAL USELESS NO POWER COASTED TO PARKING LOT LUCKY I WASNT ON A BUSY HIGHWAY OR STREET I GUESS IT WILL TAKE SOME BODY TO GET KILLED A COUPLE OF TIMES BEFORE ANYTHING IS DONE 4400MILES AND THROTTLE BODY NEEDS REPLACE WHAT A CRACKERJACK JOKE ACOURSE THIS IS CALLED CHEAPO DEPO MANUFACTURING OH THATS RIGHT PARTS ARE MADE IN FOREIGN COUNTRIES NOW YES ABOUT LIKE NO NAME BRAND VASELINE VEHICLE WAS ON STREET CITY BOUGHT CAR IN FEB. 2016 IF I WOULD OG KNOW ABOYT THIS I WOULD NOT BUY A NEW CAR ESPECIAALY MY WIFE AND GRAND KIDS DRIVING FOR THIS TO HAPPEN!!
Structure, Jun 2, 2016
WINDOW TRIM CAME FLYING OFF WHILE DRIVING ON THE HIGHWAY. AT 300 MILES ON THE VEHICLE THIS WAS VERY SCARY. NOT KNOWING WHAT WAS TAKING PLACE TRYING TO GET TO THE SHOULDER CARS BEHIND HAD TO DEAL WITH THE FLYING PIECE OF TRIM THAT FLEW OFF OF OUR CAR HIGHWAY NO TURNPICK IN RUSH HOUR TRAFFIC.
Steering, Engine, Jun 2, 2016
I WAS DRIVING ON A MAJOR HIGHWAY HOME FROM WORK WITH NORMAL TRAFFIC. MY SPEED WAS APPROX 60-64 OR SO. WHILE IN LEFT LANE TRAVELING EAST --WITHOUT WARNING , MY ENGINE COMPLETELY SHUT OFF. IT WAS SO HARD TO STEER MY CAR -- I NEEDED TO WEDGE MY FOOT NEAR WINDOW /DRIVER DOOR TO GAIN LEVERAGE -AND WITH BOTH HANDS STEER THE CAR ( WHILE DECELERATING DOWN T O15 MPH) TO THE SHOULDER ON THE RIGHT SIDE. ALL DRIVERS PASSING ME - WITNESSED I WAS IN DIRE TROUBLE. I WAS ABLE TO GET TO SHOULDER AND PRAYED . MY REP AT QUEENS FORD WAS VERY HELPFUL AND I VE THANKED HIM NUMEROUS TIMES IN HIS ATTEMPTS TO HELP ME .BACK TO STORY: I OPENED THE HOOD , NO SMOKE -- MAYBE RADIATOR- SO I WAITED 10 MINUTES .THE ENGINE STARTED , I GOT BACK ON HIGHWAY-- AND IT SHUT OFF FOR A 2ND TIME. AT THAT TIME -- I WAS TOTALLY AFRAID TO DRIVE THIS CAR ANY FURTHER. MY QUEENS REP SUGGESTED GOING TO SYOSSET FORD WHICH WAS CLOSER AND I DID SO.IT TOOK ME WHAT FELT LIKE DAYS TO GET UP ENOUGH NERVE TO DRIVE THIS VEHICLE ANY FURTHER.I BELIEVE MY CASE HAS MANY SAFETY ISSUES AND I EVEN STATED TO FORD TAKE CAR BACK AND REPLENISH ME FOR LOSS OF INCOME / RENTAL FEES PAID DURING THE 7 DAY ORDEAL. PROBLEM WAS : THROTTLE BODY PART. I WASN'T THE ONLY PERSON WHO HAD COME IN WITH THIS PROBLEM . FORD IS VERY COGNIZANT ABOUT SUCH . I ASKED THEM THIS VEHICLE BACK ( HAS 5910 MILES ) ON IT AND PUT ME INTO ANOTHER LINCOLN PRODUCT WHICH IS SIMILAR. NOR HAVE THE ADDITIONAL MEANS TO RENT ANOTHER CAR.I WILL NEVER PURCHASE ANOTHER VEHICLE FROM FORD EVER. IF YOU CAN ASSIST ME TO ALERT OTHERS - FANTASTIC. OH , ADDITIONALLY, I OWNED A 2003 LINCOLN NAVIGATOR WHICH CONSTANTLY HAD ISSUES - AND THEY ( FORD /LINCOLN ) TOOK THAT VEHICLE IN UNDER NYS LEMON LAW -AND PROVIDED ME A NEW 2004 NAVIGATOR FOR NO COST AT ALL. DUE TO THAT EFFORT FROM FORD/LINCOLN . IVE BOUGHT 4 MORE FORD SINCE THEN . I SHOWED MY LOYALTY TO THEM , WHERE IS FORD'S .
Engine, Jun 2, 2016
I HAD JUST EXITED A MAJOR HIGHWAY & BEGAN DRIVING ON THE RURAL ROADS IN MY NEIGHBORHOOD WHEN MY VEHICLE SUDDENLY DECELERATED AND WASN'T ABLE TO GO OVER 25 MPH. THE WRENCH ICON THEN APPEARED. I WAS ABLE TO MAKE IT TO THE BEGINNING OF MY DRIVEWAY ABOUT 5 MILES AWAY. THE ENGINE THEN BEGAN MALFUNCTIONING, MAKING NOISE & SHAKING.
Engine, Jun 1, 2016
CAR STALLED ON HIGHWAY WITH GRAND KIDS IN CAR. HAD CAR TOWED TO DEALER. BIG PROBLEM FORD KNEW ABOUT--THROTTLE BODY PART.PARTS ON BACK ORDER AT LEAST 2 WEEKS-WHEN I STATED TAKE PART OFF INVENTORY CARS COULDN'T- MAY HAVE SAME PROBLEM-WHEN I SAID TAKE OFF NEW CARS ARRIVING-THEY HAVE SAME DEFFECTIVE PART-DANGEROUS SITUATION WHEN A CAR STALLS ON HIGHWAY AND A FORD IS WELL AWARE OF IT-CAR BRAND NEW HAS 8,000MILES.............