2016 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 2,452 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Explorer model years with reports.
Of the 2016 reports, 39 involved a crash and 14 involved a fire. 59 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
Power train, axle assembly, axle shaftNov 10, 2020
Ford Motor Company (Ford) is recalling certain 2014-2016 Explorer, 2014-2015 Taurus and 2014 Edge vehicles equipped with 2.0L or 2.3L engines and front wheel drive. The support bracket for the front drive axle halfshaft may fail.
The failed bracket could result in a loss of park function which can cause unintended vehicle movement, and loss of motive power while driving which increases the risk of a crash.
Ford will notify owners, and dealers will replace the link shaft bracket, free of charge. Parts are not currently available. Owners received an interim notification detailing safety risk December 8, 2020. A second letter will be mailed when parts become available in January 2021. The recall began February 2, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S63.
Campaign 20V692000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SeatsNov 29, 2017
Ford Motor Company (Ford) is recalling certain 2016 F-150 and Explorer vehicles. Loose power seat adjuster pivot bolts may cause the front seat cushions to detach and not properly restrain the seat occupant in the event of a crash.
In the event of a crash, a seat occupant that is not properly restrained has an increased risk of injury.
Ford will notify owners, and dealers will inspect the tightness of the power seat track upper pivot link bolt, either applying threadlocker or replacing the lift link and hardware, free of charge. Interim letters are expected to go out January 15, 2018. Owners will receive a second notice when the remedy becomes available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S40.
Campaign 17V767000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerJun 28, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Explorer and F-150 vehicles equipped with a manual recline driver's seat. The seat back frame may have insufficient welds which may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
The seat back may not adequately restrain the occupant during a crash, increasing the risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall begin on August 18, 2016. Owners may contact Ford at 1-800-392-3673. Ford's number for this recall is 16C11.
Campaign 16V475000 on NHTSA.gov
Engine and engine cooling, engineMar 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Lincoln MKC vehicles manufactured November 25, 2013, to January 25, 2016, and 2016 Ford Explorer vehicles manufactured October 20, 2014, to January 28, 2016. The affected vehicles are equipped with 2.3L GTDI engines and engine block heaters. These engine block heaters have elements that may overheat while plugged in.
Overheating of the engine block increase the risk of a fire.
Ford will notify owners, and dealers will replace the engine block heater, free of charge. Dealers will also inspect and replace the electrical cord, as necessary. The recall began on May 18, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S14. Note: Owners should not use the engine block heater until the vehicle has been remedied.
Campaign 16V183000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingSep 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Lincoln MKS, and 2016 Ford Explorer vehicles manufactured on July 24, 2015. During vehicle production, the fuel tank attachment bolts may not have been properly tightened. As a result, the fuel tank straps may fracture and the fuel tank could separate from the vehicle.
If the fuel tank separates from the vehicle, a fuel leak may occur, increasing the risk of a fire.
Ford will notify owners, and dealers will tighten the fuel tank attachment bolts, as necessary, free of charge. The recall began on October 19, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S26.
Campaign 15V605000 on NHTSA.gov
Parking brakeJul 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles manufactured May 4, 2015, to May 21, 2015, and 2015-2016 Ford Explorer vehicles manufactured May 4, 2015, to May 23, 2015. The affected vehicles have a parking brake that may not fully engage when applied. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
If the parking brake does not fully engage and the transmission is left in a gear other than 'Park' while on a slope, the vehicle may roll away, increasing the risk of a crash.
Ford will notify owners, and dealers will test the operation of the parking brake system, and if necessary, replace the parking brake control assembly, free of charge. The recall began on September 4, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15C07.
Campaign 15V464000 on NHTSA.gov
Representative owner complaints
2,452 reports, newest first.
Fuel/propulsion system, May 31, 2016
I WAS TRAVELING IN THE NUMBER ONE LANE AT 65MPH IN HOLIDAY TRAFFIC AND I SUDDENLY LOST ALL THROTTLE RESPONSE. RPM DROPPED TO 1,500 AND SPEED DROPPED TO 10MPH THIS ALMOST CAUSED A REAR ENDER SINCE NO BRAKE LIGHTS CAME ON. THIS IS A LIFE AND DEATH ISSUE!
Vehicle speed control, Engine, May 31, 2016
TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,806.
Vehicle speed control, Engine, May 31, 2016
WAS DRIVING MY 2016 FORD EXPLORER XLT ON A BUSY ROAD AND WAS GOING APPROXIMATELY 40 MILES PER HOUR WHEN THE VEHICLE SUDDENLY WENT INTO WHAT APPEARED TO BE "LIMP MODE" AND WOULD BARELY MOVE....MY GUESS IS ABOUT 2 MPH. IT WAS VERY SUDDEN AND OCCURRED WITHOUT ANY TYPE OF WARNING. I WAS ABLE TO ROLL INTO SOMEONE'S DOWNHILL DRIVEWAY WHERE THE VEHICLE SAT FOR SEVERAL MINUTES. I RESTARTED THE CAR MULTIPLE TIMES AND WHILE PRESSING ON THE GAS PEDAL THE CAR REMAINED IN "LIMP MODE" AND WOULD NOT MOVE. THE DASHBOARD LIT UP AND DISPLAYED THE FOLLOWING ICONS: WRENCH, AIRBAG AND ENGINE LIGHTS. IF I WOULD HAVE HAD ANYONE BEHIND ME OR WOULD HAVE BEEN DRIVING ON THE HIGHWAY WHEN THIS OCCURRED I WOULD HAVE BEEN KILLED. THIS IS A MAJOR ISSUE THAT THE GENERAL PUBLIC NEEDS TO BE MADE AWARE OF.....THIS IS A MAJOR DANGER THAT HAS THE ABILITY TO PRODUCE CATASTROPHIC RESULTS.
Power train, May 28, 2016
WHILE DRIVING ON CITY STREET THERE WAS A BURNED RUBBER SMELL OUTSIDE VEHICLE, FOLLOWED BY STRONG SMELL OF NATURAL GAS INSIDE PASSENGER COMPARTMENT. WHILE DRIVING THERE WAS A RATTLING OR THUMPING SOUND. THINKING BACK, THERE WAS A NATURAL GAS SMELL OUTSIDE THE VEHICLE DAYS BEFORE BURNED RUBBER SMELL. I LET THE DEALER HEAR A RECORDING OF THE SOUND. THEY DESCRIBED IT LIKE THE SOUND OF DRIVING ON A RAILROAD TRACK. AFTER DEALER INSPECTION, THE DEALER FOUND 'CRACK IN PTO DUE TO INTERNAL FAILURE' THEY HAD TO 'REPLACE PTU AND PTU VENT FOLLOWING WSM PROCEDURE IN SECTION 307-01'
Service brakes, May 28, 2016
WHILE IN MOTION ON CITY STREET AT 45 MPH, BRAKES FAILED TO RESPOND IN EXPECTED MANNER. PRESSING BRAKE PEDAL AS FAR AS POSSIBLE, THERE WAS ALMOST NO BRAKING ACTION TO SLOW VEHICLE.
Power train, May 27, 2016
SUV IS 4 MONTHS OLD AND HAS 12200 MILES. WHILE DRIVING ON CITY ROAD AT 40 MPH THE WRENCH SYMBOL APPEARED AND THE CAR LOST ALL POWER IMMEDIATELY AND SLOWED DOWN ON ITS OWN AND WAS MOVING AT 5 MPH. I PUSHED THE GAS PEDAL BUT NOTHING HAPPENED. I PARKED THE SUV AT A GAS STATION AND TURN OFF THE ENGINE FOR 5 MINUTES AND TURNED BACK ON. EVERYTHING WAS NORMAL AND THE WRENCH SYMBOL WAS GONE.
Steering, May 26, 2016
AFTER HAVING JUST ENTERED A PARKING GARAGE, WE PROCEEDED OVER A SPEED BUMP AT APPROXIMATELY 10 MPH. ABOUT 1-2 CAR LENGTHS LATER WE BEGAN TO TURN LEFT TO START ASCENDING THROUGH THE GARAGE TO LOCATE A PARKING SPACE. AFTER ONLY TURNING APPROXIMATELY 10 DEGREES TO THE LEFT, THE STEERING WHEEL SNAPPED TO THE STRAIGHT POSITION AND WOULD NOT MOVE. THERE WAS APPROXIMATELY 1/2" OF PLAY TO THE LEFT OR RIGHT ONLY AND THE WHEELS WOULD NOT TURN AT ALL. THIS WAS WHILE THE VEHICLE WAS STILL IN MOTION. RECEIVED THREE DISCERNABLE ERROR MESSAGES ON DASH THAT RECURRED REPEATEDLY EACH TIME IT WAS CLEARED WITH THE OK BUTTON: 1. TERRAIN MANAGEMENT SYSTEM FAULT, 2. SERVICE ADVANCE TRAK, AND 3. HILL ASSIST FAULT. THE VEHICLE WOULD STILL DRIVE FORWARD OR REVERSE BUT WE HAD NO ABILITY TO STEER DESPITE EVEN MY HUSBAND'S STRONG PULL ON THE WHEEL. AFTER ABOUT 5-6 ATTEMPTS AT POWERING OFF AND RESTARTING THE VEHICLE, THE STEERING REMAINED "LOCKED". AFTER ABOUT 45 MINUTES OF WAITING AND TALKING ON THE PHONE WITH FORD TO OBTAIN A TOW, MY HUSBAND RESTARTED AGAIN AND THE STEERING WAS RESTORED.
Engine, May 26, 2016
THE WRENCH LIGHT CAME ON THE INSTRUMENT PANEL AND THE CAR LOST SPEED AND DID NOT RESPOND TO THE ACCELERATOR. I WAS DRIVING 70MPH ON THE HIGHWAY WHEN I NOTICED THAT THE CAR SEEMED TO BE SLOWING. THE ACCELERATOR DID NOT FEEL ANY DIFFERENT UNDER MY FEET. I LOOKED AT THE SPEEDOMETER: 40MPH AND DECELERATING. THE ENGINE LIGHT AND AIRBAG LIGHT CAME ON AS WELL. LUCKILY, I WAS IN A LIT AREA AND ABLE TO USE MY HAZARDS AND GET TO THE SHOULDER OF THE HIGHWAY WITHOUT HARM.
Vehicle speed control, May 26, 2016
WAS DRIVING VEHICLE ON MAJOR ROADWAY AND STOPPED AT A RED LIGHT, WHEN LIGHT TURNED, VEHICLE DID NOT HAVE POWER AND WOULD ONLY GO 2 MPH. HAD VEHICLE TOWED TO LOCAL FORD DEALER AND THEY DIDN'T KNOW WHAT THE PROBLEM WAS AND IT TOOK 3 DAYS FOR THEM TO WORK WITH FORD TECH SUPPORT TO IDENTIFY THE PROBLEM. WAS TOLD ELECTRONIC THROTTLE BODY (ETB) NEEDED TO BE REPLACED BUT IT IS ON NATIONAL BACK ORDER AND WON'T BE IN FOR 2-3 WEEKS.
Vehicle speed control, May 25, 2016
I WAS DRIVING 60 MPH, STRAIGHT, IN THE EXPRESS LANES ON A HIGHWAY (2 LANES, NO SHOULDER). THE ACCELERATOR PEDAL STOPPED WORKING. IT WAS RUSH HOUR TRAFFIC. I HAD TO IMMEDIATELY PUT ON MY HAZARDS AND TRY TO MOVE TO THE SIDE AS BEST I COULD. IT WAS A VERY DANGEROUS SITUATION AS CARS AND TRUCKS WERE VEERING VERY CLOSE TO ME AND WERE ALSO TRAVELING FAST WHEN ALL OF THE SUDDEN I LOST SPEED. I WAS ALMOST HIT BY SEVERAL CARS. I CALLED BOTH THE DEALER AND FORD ROADSIDE ASSISTANCE. NO HELP EVER ARRIVED. I HAD TO CALL MY OWN TOW TRUCK 3 HOURS LATER. THE IL DEPT OF TRANSPORTATION WAS FORCED TO BUMP ME OFF THE ROAD AFTER I WAS STRANDED FOR OVER 2 HOURS WITH NO HELP.
Seats, May 25, 2016
A SHARP METAL PIECE PROTRUDES FROM THE THIRD ROW SEAT ON THE LEFT HAND SIDE MAKING IT UNSAFE TO SIT IN THIRD ROW. DEALER CALLS IT A SPRING RETAINER. DEALER STATES IT POPS OUT DUE TO HAVING ITEMS IN TRUNK WHILE FOLDING OR RAISING THE THIRD ROW SEAT. THIS HAS HAPPENED THREE TIMES. VEHICLE WAS STATIONARY.
Engine, May 25, 2016
THE EXPLORER SUDDENLY DECELERATED WHILE I WAS ON THE UPSIDE OF A LONG BRIDGE, THE SERVICE ENGINE LIGHT CAME ON AND THE WRENCH LIGHT CAME ON. WITH A POLICE ESCORT, I WAS ABLE TO DRIVE THE CAR OVER THE BRIDGE AT 10 MPH. THE SERVICING DEALER TOLD ME THE THROTTLE BODY NEEDS TO BE REPLACED.
Other or unspecified, May 25, 2016
THE REAR SUNROOF EXPLODED, I WAS DRIVING DOWN TOLLWAY 99 OUT SIDE OF HOUSTON TEXAS, AT ABOUT 60 MPH. THE ROADWAY IS FLAT AND STRAIGHT THE 4+ LANES ARE 150 YARD APART, NO OVERPASSES. THERE WERE NO OTHER CARS OR TRUCKS WITHIN 100 YARDS OR MORE. AND A VERY LOUD NOISE, LIKE A GUN SHOT " BLEW OUT" THE REAR GLASS ( THE FRONT CAN MOVE, THE REAR CANNOT ) IN THE SUNROOF. I ONLY HAVE ABOUT 8000 MILE ON THE SUV. FORD DOES NOT SEEM TO UNDERSTAND THE PROBLEM AND KEEPS SAYING IT MUST HAVE BEEN A ROCK. I CAN'T PROVE THEY ARE WRONG AND THEY CAN'T PROVE THAT I AM CORRECT. SO MY INSURANCE PAYS, WHICH MEANS WE ALL LOSE.
Engine, May 24, 2016
WHILE DRIVING ON THE INTERSTATE HIGHWAY AT HIGH SPEED, WITHOUT WARNING THE GAS PEDAL LOST POWER AND THE WRENCH LIGHT CAME ON THE DASHBOARD. LUCKILY, WE WERE SAFELY ABLE TO COAST TO THE SHOULDER AND CALL FOR HELP. WE WERE TOWED TO THE DEALER AND AFTER AN ELECTRONIC ENGINE CONTROL TEST THE 'THROTTLE BODY' WAS REPLACED.
Power train, Engine, May 24, 2016
THE POWER TRAIN AND ENGINE LIGHT CAME ON AND THE TRUCK STOPPED DRIVING WHILE ON A BUSY ROAD.
Engine, Fuel/propulsion system, May 23, 2016
DRIVING ON FREEWAY AT 65MPH. CAR STALLED LEAVING NO POWER TO STEERING AND BRAKES. WAS ABLE TO RESTART AND DRIVE AT DRASTICALLY REDUCED SPEED. ENGINE RPM DROPS AT IDLE AT ANY STOP ON WHEN CAR IDLING WITH TRANSMISSION IN PARK. DIAGNOSED AS DEFECTIVE THROTTLE BODY.
Other or unspecified, May 21, 2016
VEHICLE LEAKS CARBON MONOXIDE AT TOXIC LEVELS INTO PASSENGER CABIN. I PURCHASED A DIGITAL CO METER AND PRODUCED VIDEO AND PICS OF TOXIC LEVELS. DEALER STILL HAD NO ANSWER AND FORD HAS TURNED DOWN BUY BACK REQUEST. OWNER OF DEALERSHIP PLEADED WITH FORD TO SAVE THEIR CUSTOMER AND WAS TURNED DOWN AGAIN. FORD REP AT DEALER CONSPIRED WITH MANAGERS TO TURN ME AWAY BECAUSE I LEASED A VOLVO XC90. WIFE AND KIDS REFUSE TO SIT IN A GAS CHAMBER. THE EXPLORER IS PARKED WHILE I DETERMINE WHETHER TO FILE SUIT. THINKING OF HIRING AN INDEPENDENT TEST LAB TO DRIVE AND DOCUMENT CO LEAK.
Power train, May 21, 2016
AT 70 MPH ON I-4, THE ELECTRONIC THROTTLE BODY FAILED, DROPPING THE ENGINE TO IDLE SPEED. THE ENGINE WOULD NOT COME OUT OF IDLE, AND HAD TO BE TOWED TO THE DEALERSHIP. THE PART FAILED AT 6,300 MILES, LESS THAN 2,000 MILES AFTER THE CAR'S FIRST DEALERSHIP SERVICING. HAD I NOT BEEN IN THE SLOW LANE AT THE TIME, I WOULD HAVE BEEN STRANDED IN THE MIDDLE OF I-4, AND POSSIBLY KILLED.
Engine, May 17, 2016
WHILE CRUISING ON THE INTERSTATE AT 69 MPH, I LOST ALL ACCELERATION TO THE GAS PEDAL. I DIDN'T KNOW WHAT HAPPENED AND NOTICED THAT THE GAS PEDAL WAS DEAD. VERY SCARY SITUATION WHILE ON THE INTERSTATE. I WAS ABLE TO CRUISE TO THE NEAREST EXIT AND THEN GET TO A SIDE ROAD. I NOTICED THE CEL, WRENCH LIGHT, AND AIR BAG LIGHT HAS COME ON. I IMMEDIATELY RAN A "VEHICLE HEALTH REPORT" AND THE IT COMES BACK WITH 2 PROBLEMS. GET IT TO THE NEAREST DEALERSHIP AND THEY PROCEED TO TELL ME IT'S THE THROTTLE BODY AND IT WILL BE 2 - 4 WEEKS FOR PART BECAUSE IT'S ON BACK ORDER. NOT REALLY HAPPY ABOUT THIS SINCE THE VEHICLE IS 6 MONTHS OLD WITH 9185 MILES ON IT.
Vehicle speed control, May 16, 2016
COMING OUT OF STOP SIGN THE VEHICLE STALLED, THEN IT WOULDN'T ACCELERATE. CHECK ENGINE LIGHT CAME ON VEHICLE WAS TOWED. DEALER DOESN'T KNOW WHEN THE NEW PART WILL ARRIVE. THE PROBLEM IS A BAD THROTTLE BODY.
Engine, May 16, 2016
I WAS DRIVING IN A PARKING LOT WHEN THE WRENCH LIGHT CAME ON, AS WELL AS THE CHECK ENGINE LIGHT, AND THE CAR LOST ALL ACCELERATOR FUNCTION. I WAS ABLE TO COAST ONLY. I WAS DRIVING STRAIGHT WHEN THIS OCCURRED. SINCE I WAS ALREADY IN A PARKING LOT, I WAS ABLE TO COAST INTO A PARKING SPOT. LUCKILY THERE WAS NO SAFETY THREAT, AS IT COULD HAVE BEEN MUCH WORSE IF I WAS ON THE FREEWAY OR CITY STREETS. THE DEALERSHIP REPORTS THIS IS A THROTTLE PROBLEM AND THE PART IS ON BACKORDER UNTIL 5/30/16.
Power train, May 13, 2016
DRIVING HOME FROM WORK IN MY 2 MONTH OLD 2016 FORD EXPLORER WITH 1900 MILES ON IT AND WAS MERGING INTO FREEWAY TRAFFIC WHEN THERE WAS A SUDDEN LOSS OF POWER. WAS PUSHING ON THE GAS PEDAL AND COULD HEAR THE ENGINE BUT THE SPEED OF MY CAR WAS STALLED AT 35 MPH AND A WRENCH LIGHT AND ENGINE LIGHT CAME ON. WAS ABLE TO SAFELY GET OFF THE FREEWAY AND INTO A GAS STATION WHERE I CALLED FOR A TOW. WHEN THE TOW TRUCK ARRIVED I TRIED MOVING THE CAR TO MAKE IT EASIER TO GET ON THE TRUCK BUT THE CAR WOULD NOT MOVE IN REVERSE OR FORWARD. FORD DEALERSHIP SERVICE DEPARTMENT TELLS ME IT IS THE TRANSMISSION AND SEVERAL PARTS NEED TO BE REPLACED AND A FEW OF THEM ARE ON BACKORDER. THE CAR HAS BEEN UN DRIVABLE AND IN THE SERVICE DEPARTMENT FOR 11 DAYS ALREADY AND THEY TELL ME MAYBE IN ANOTHER 10 DAYS THE BACKORDERED PARTS MAY BE AVAILABLE
Engine, May 10, 2016
MY CAR (FORD EXPLORER 2016) ENGINE STALLED (DURING DRIVING/MOTION) IN THE MIDDLE OF THE STREET (I WAS VERY LUCKY IT DID NOT HAPPEN ON A HIGHWAY!). THE ENGINE LIGHT INDICATION TURNED ON. FORD DEALER TOLD ME IT IS THE 'THROTTLE BODY' PART THAT NEEDS TO BE REPLACED AND THEY WILL ORDER THE PART. THEY TOLD ME IT CAN TAKE UP TO 5 WEEKS TO RECEIVE IT BUT IN THE MEANTIME I CAN DRIVE MY CAR, ONLY AFTER I CONFRONTED THEM ABOUT THE SAFETY OF THE CAR THEY SUGGESTED THAT I WILL NOT DRIVE THE CAR UNTIL THE PART WILL BE REPLACED. I AM WRITING TO YOU IN ORDER TO PREVENT ANY UNSAFE SITUATION FOR ANY OTHER DRIVERS/PASSENGERS AS RESULT OF MY CASE. THANKS
Power train, May 10, 2016
VEHICLE LOST ACCELERATION SUDDENLY: FIRST TIME HAPPENED WHEN I STOPPED AT THE INTERSECTION WAITING THE TRAFFIC TO CLEAR AND WHEN I WANT THE VEHICLE TO ACCELERATE IT DID NOT SO I PULLED OVER AND TURNED ENGINE OFF AND RESTART IT FIVE MINUETS LATER AND THE VEHICLE ACCELERATE AND I MANAGE TO REACH MY DESTINATION, NEXT DAY I TOOK THE VEHICLE TO FORD DEALER BECAUSE THE SERVICE POWERTRAIN FAULT ILLUMINATES. FORD DEALER SAID THAT THE PROBLEM IS THE THROTTLE BODY MALFUNCTION AND NEED TO BE REPLACED BUT THE PART IS ON A BACK ORDER AND IS NOT AVAILABLE FOR FEW WEEKS, THE DEALER ADVICE ME TO USE THE VEHICLE AND IF HAPPENED AGAIN TO CALL HIM BACK ALTHOUGH I WAS CONCERN ABOUT SAFETY OF DRIVING THIS VEHICLE. NEXT DAY THE SAME PROBLEM HAPPENED MORE FREQUENT AND IT HAPPENED WHILE I AM DRIVING AND LUCKILY I MANAGED TO PULL OVER SAFELY, THIS TIME THE SERVICE ENGINE SOON ILLUMINATES AS WELL AND STAYS ILLUMINATED AFTER I RESTART THE ENGINE. I CONTACTED THE FORD DEALER AGAIN AND I GOT THE SAME ANSWER: YOU HAVE TO WAIT TILL WE GET THE PART TO FIX YOUR VEHICLE !!. .. I TOLD THEM THIS VEHICLE IS NOT SAFE TO DRIVE AND FORD SHOULD ISSUE A RECALL TO FIX THIS PROBLEM AND MAKE EVERY EFFORT TO HAVE THE PARTS AND REMEDY AVAILABLE ASAP
Electrical system, May 7, 2016
WHILE PLACING GROCERIES INTO THE TRUNK TODAY THE LIFT GATE BEGAN TO CLOSE SPONTANEOUSLY ON MY DAUGHTER AND I. WE WERE FORTUNATE ENOUGH TO JUMP OUT OF THE WAY BEFORE IT CLOSED. WE TRIED TO PUSH ON IT BUT IT CONTINUED TO DESCEND. THE MILEAGE IS 4642. I HAVE HAD 5 OTHER ISSUES WITH THE LIFT GATE SPONTANEOUSLY OPENING AFTER I HAVE WALKED AWAY FROM THE CAR. THANKFULLY I HAVE BEEN ALERTED TO IT WHEN I HIT THE LOCK BUTTON ON THE KEY FOB AND GET THE OPEN DOOR SIGNAL. I HAVE ONLY BEEN ABLE TO USE THE "HANDS-FREE" LIFT GATE THREE TIMES SINCE I PURCHASED THE VEHICLE IN FEBRUARY.