2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: engine and engine cooling
77 reports, newest first. Show all
Engine and engine cooling, Apr 26, 2023
The contact owns a 2017 Ford Explorer. The contact stated while driving 25 MPH from a complete stop, and depressing the accelerator pedal, there was a significant amount of white smoke coming out the exhaust pipes. The contact stated that upon attempting to make a U-turn to return to the residence, the smoke impaired her visibility of the other vehicles, and a truck nearly crashed into the vehicle. The check engine warning light was illuminated. The contact returned to her lane and continued driving straight forward. The contact then pulled into a gas station and parked the vehicle. Upon inspecting the vehicle, the contact noticed a trail of oil from the front driver's side wheel to the rear of the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driver's side turbo charger had fractured and had leaked oil into the catalytic converter, the O2 sensors. The mechanic informed the contact that the the oil was also coming out of the exhaust pipes and spattered on the rear windows. The mechanic diagnosed that the driver's side turbo charger, the catalytic converter, the O2 sensors needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V925000 (Engine And Engine Cooling) as the VIN was included. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 103,715.
Engine and engine cooling, Mar 14, 2023
The contact owns a 2017 Ford Explorer. The contact stated that he noticed a coolant leak coming from the water pump. The coolant level was low, so the contact added coolant. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
Engine and engine cooling, Feb 15, 2023
The contact owns a 2017 Ford Explorer. The contact stated that on various occasions while the vehicle was parked, there was a fluid leak underneath the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the water pump and radiator needed to be replaced. The vehicle was not repaired and was then taken to an independent mechanic, where it remained awaiting parts for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 134,000.
Engine and engine cooling, Jan 19, 2023
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, she noticed a bluish-gray cloud of smoke coming from the rear of the vehicle. No warning light was illuminated. The contact was able to maneuver the vehicle off the road. The vehicle was towed to an independent mechanic where it was diagnosed that the turbocharger leaked on the engine and the turbocharger tubes needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling). The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 94,000.
Engine and engine cooling, Dec 27, 2022
The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, he noticed fluid leaking underneath the vehicle. There was no warning light illuminated. The contact, who is an independent mechanic, diagnosed the vehicle and determined that the water pump needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 56,000.
Engine and engine cooling, Dec 9, 2022
The contact owns a 2017 Ford Explorer. The contact stated that carbon monoxide was entering the cabin of the vehicle. The contact stated that there was an abnormally strong exhaust odor inside the vehicle after driving short distances. The contact stated that he felt lightheaded while driving the vehicle. No medical attention was sought. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 180,000.
Engine and engine cooling, Nov 15, 2022
The contact owns a 2017 Ford Explorer. The contact stated that after starting the vehicle, the message to "See Owner’s Manual" and the coolant level overheating warning light were illuminated. The vehicle was taken to an independent mechanic, where the contact was made aware that there was a coolant leak and was advised to take the vehicle to a local dealer for further diagnostic testing. The vehicle was not yet taken to a dealer to be diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 16V925000 (Engine and Engine Cooling); and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 100,000.
Engine and engine cooling, Nov 1, 2022
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the temperature gauge failed to increase. The contact stated that a message appeared on the instrument panel indicating that the engine power had been reduced to prevent engine failure. The contact stated that after the vehicle was parked, he noticed that coolant was leaking on the ground. The dealer was notified of the failure and informed the contact that the potential cause was due to a faulty water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle in for diagnostic testing. The failure mileage was approximately 133,000.
Engine and engine cooling, Oct 27, 2022
The contact owns a 2017 Ford Escape. The contact stated that the vehicle had overheated. The contact took the vehicle to the dealer who diagnosed that the water pump had failed. The vehicle had not been repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 105,000.
Engine and engine cooling, Sep 8, 2022
The contact owns a 2017 Ford Explorer. The contact stated that the engine overheating warning message would appear on the instrument panel while driving at various speeds. The vehicle was initially taken to an independent mechanic who discovered that the coolant reservoir was empty and linked the failure to a defective water pump. The mechanic then referred her to a dealer for assistance. The dealer was notified of the failure and provided an estimate for a diagnostic test. The manufacturer was also notified of the failure and informed the contact that they might help if a diagnostic test was performed by the dealer. The vehicle was taken back to the independent mechanic where it remained in their possession. The vehicle was not repaired. The failure mileage was approximately 66,000.
Engine and engine cooling, Sep 2, 2022
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 10 MPH, warning message regarding the engine cooling was displayed before the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 70,000.
Engine and engine cooling, Aug 24, 2022
The contact owns a 2017 Ford Explorer. The contact stated while walking up to the vehicle parked in the driveway, she noticed a trail of fluid in the driveway. The dealer was notified of the failure and advised the contact to add water to the radiator and to bring the vehicle in to the dealer to be inspected. The vehicle was taken to the dealer where it was diagnosed that the water pump had leaked and caused coolant to leak into the engine, causing the engine to be damaged. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,891.
Engine and engine cooling, Apr 25, 2022
The contact owns a 2017 Ford Explorer. The contact stated while driving 40 MPH, the coolant temperature warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the water pump weep hole was leaking, causing the water pump to be damaged. The vehicle was not repaired. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 81,000.
Engine and engine cooling, Aug 3, 2021
The Electrical Water Pump failed. Had to replace the water pump and the Ford Dealer said my car isn't covered under the Customer Satisfaction Program 18L02. Which my vehicle is. Safe Concern is the car will over heat and the engine will cease. The Pump has been confirmed from a independent service center. The water pump has been inspected by my mechanic. When getting an oil change they said my coolant was really low. Went to my mechanic and they stated that the water pump is bad. He also stated that this was his 9th water pump replacement on the 2017 Ford Explorer.
Engine and engine cooling, Sep 17, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PAUL MURREY FORD INC (LOCATED AT 1105 E MULBERRY ST, KAUFMAN, TX 75142, (972) 962-2151) WHERE IT WAS DIAGNOSED THAT AN ADJUSTMENT NEEDED TO BE MADE TO THE EXHAUST SYSTEM. THE CONTACT STATED THAT THE REPAIR FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ISSUE WOULD BE ESCALATED. THE CONTACT STATED THAT HE HAD NOT HEARD BACK FROM THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Engine and engine cooling, Aug 31, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS, AN EXHAUST ODOR ENTERED THE INSIDE OF THE VEHICLE. THE CONTACT HAD TO OPEN THE WINDOWS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BILL ESTES FORD (450 E NORTHFIELD DR, BROWNSBURG, IN 46112, (866) 495-8611) AND WAS INFORMED TO CALL ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.
Engine and engine cooling, Aug 13, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH AND ACCELERATING, THERE WAS AN ABNORMAL EXHAUST ODOR SEEPING INTO THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ENNIS FORD, INC, 900 N INTERSTATE HIGHWAY 45, ENNIS, TX 75119, (972) 875-90670) WHERE IT WAS DIAGNOSED THAT THE VENTS NEAR THE REAR WHEEL HOUSING NEEDED TO BE ADJUSTED. THE CONTACT STATED THAT THE HOLES IN THE VEHICLE WERE TAPED AND A CARBON MONOXIDE DETECTOR WAS INSTALLED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS15355086. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Engine and engine cooling, Jul 3, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 70 MPH, THE CONTACT DETECTED EXHAUST FUMES INSIDE THE VEHICLE. THE DEALER (BILL CLOUGH FORD INC., 227 US-13, WINDSOR, NC 27983, (252) 794-4176) CONFIRMED THE EXHAUST FAILURE AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE DEALER STATED THAT THEY WOULD INVESTIGATE THE FAILURE THE NEXT TIME THE VEHICLE WAS SERVICED. NO FURTHER REPAIRS WERE PERFORMED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 4,800.
Engine and engine cooling, Jul 2, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE ON A ROAD TRIP, THE PASSENGER IN THE VEHICLE SUFFERED FROM SEVERE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE CONTACT WAS CONCERNED THAT IT COULD HAVE BEEN ATTRIBUTED TO CARBON MONOXIDE POISONING. THE VEHICLE WAS TAKEN TO FORD LINCOLN OF FRANKLIN (1129 MURFREESBORO RD, FRANKLIN, TN) WHERE IT WAS DIAGNOSED THAT THE EXHAUST MANIFOLD WAS CRACKED AND NEEDED TO BE RESEALED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Engine and engine cooling, Engine, Apr 3, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, EXHAUST FUMES EMITTED INTO THE CABIN OF THE VEHICLE. THE FUMES CAUSED THE CONTACT'S CHILDREN TO BECOME NAUSEOUS AND VOMIT. THE CONTACT WAS CONCERNED FOR THE SAFETY OF HIS CHILDREN. THE CONTACT CALLED ROD BAKER FORD AT (877) 222-7336 (LOCATED AT 16101 S LINCOLN HWY, PLAINFIELD, IL 60586) WHERE AN APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 6,310.
Engine and engine cooling, Fuel/propulsion system, Apr 3, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING VARIOUS HIGH SPEEDS OR WHILE THE VEHICLE WAS IDLING, THERE WAS A ROTTEN EGG ODOR ENTERING THROUGH THE VENTS OF THE VEHICLE. THE ODOR WAS PRESENT WHILE THE AIR CONDITIONER WAS IN USE. THE CONTACT STATED THAT THE FOUR OCCUPANTS IN THE VEHICLE EXPERIENCED BREATHING DIFFICULTY, LIGHT HEADACHES, NAUSEA, AND BLURRED VISION, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO GRIECO FORD (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE DEALER STATED THAT THE ODOR FAILURE WAS RELEVANT TO POLICE VEHICLES AND NOT NON-POLICE SUVS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Engine and engine cooling, Structure, Oct 18, 2017
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS HIGH SPEEDS, EXHAUST FUMES ENTERED INTO THE CABIN OF THE VEHICLE. WHEN THE HEATER AND AIR CONDITIONER WERE ACTIVATED, THE ODOR OF EXHAUST FUMES ENTERED THROUGH THE VENTILATION SYSTEM. THE CONTACT SUFFERED HEADACHES FROM EXPOSURE TO THE FUMES. CRAIN FORD IN LITTLE ROCK, ARKANSAS, 72210 REPLACED A GASKET AND SEALED THE VEHICLE (EXACT REPAIRS UNKNOWN), BUT THE FAILURE RECURRED. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: CAS-13337847. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000.
Engine and engine cooling, Engine, Oct 18, 2017
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. EVER SINCE THE CONTACT PURCHASED THE VEHICLE AND BEGAN DRIVING IT, SHE EXPERIENCED NAUSEA, VOMITING, DIZZINESS, BLURRED VISION, AND HEADACHES INTERMITTENTLY. THE CONTACT REQUIRED HOSPITALIZATION FOR THE SYMPTOMS, BUT RECEIVED NO DIAGNOSIS. THE CONTACT STATED THAT THE SYMPTOMS OCCURRED WHEN SHE WAS IN THE VEHICLE FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. A DEALER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Engine and engine cooling, Other or unspecified, Aug 4, 2017
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE CARBON MONOXIDE BOX ALERTED THAT THERE WAS CARBON MONOXIDE INSIDE THE VEHICLE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE MILEAGE WAS 18,000. UPDATED 09/06/17 *BF *CN
Engine and engine cooling, Aug 4, 2017
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE CABIN COMING FROM THE VENTS. THE FAILURE MAINLY OCCURRED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER (JORDAN FORD IN SAN ANTONIO, TEXAS) BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS CONCERNED THAT CARBON MONOXIDE WAS PRESENT WHILE OPERATING THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,000.