2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: steering
76 reports, newest first. Show all
Steering, May 6, 2020
POWER STEERING JUST STOPS WORKING AND ALMOST CAN NOT TURN THE WHEEL AND TRACKING CONTROLS STOP WORKING. THIS IS POLICE VEHICLE ON A CITY STREET JUST BEFORE A TURN. *TR
Steering, Vehicle speed control, Other or unspecified, Apr 22, 2020
AS I WAS DRIVING THE EXPLORER THE CROSS TRAFFIC ALERT SENSORS WENT HAYWARE, THEN THE NAVIGATOR, RADIO, HVAC, AND EVERYTHING ELSE FROZE DID COMMANDS ON ITS OWN. THE PART ASSIST MODE CAME ON IT OWN, STEERING WHEEL CONTROLS WOULD NOT WORK AND CAR STARTED TO TAKE CONTROL. VERY SCARY AS THE CAR WAS TAKING COMMANDS I COULD NOT CONTROL. TOOK IT TO THE LOCAL FORD DEALER WHERE IT WAS DETERMINED TO BE THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM). MY VEHICLE IS JUST OUT OF WARRANTY AND FORD MOTOR COMPANY WOULD NOT HELP. VERY DANGEROUS, COST ME $1,200. FORD HAD THIS SAME PROBLEM ON EARLIER MODELS AND RECALLED, BUT NOT ON MINE. THIS FAILURE NEED TO BE ADDRESSED AND IF NOT FIXED COULD LEAD TO A SERIOUS ACCIDENT. FORD NEEDS TO ISSUE A RECALL. FORD WAS NO HELP TO ME, VERY DISAPPOINT IN FORD AND THEIR NEGLECT TO MINE AND MY FAMILIES STAFEY.
Steering, Electrical system, Feb 11, 2020
VEHICLE HAS AN INTERMITTENT ISSUE WHERE IT WILL LOSE ALL POWER (STALL), AND ELECTRONIC COMPONENTS WILL INHERENT SPORADIC BEHAVIOR, FOR INSTANCE THE VEHICLE WILL REFUSE TO COMPLETELY SHUT-OFF. THE ERROR MESSAGE ON THE DASH SHOW "POWER STEERING ASSIST FAILURE". THIS TYPICALLY HAPPENS ON A DAILY BASIS AFTER THE VEHICLE HAS SAT FOR THE NIGHT. IT IS A SAFETY CONCERNS AS THE CAR WILL RANDOMLY STALL ON THE INTERSTATE DRIVING AT INTERSTATE SPEEDS. THE VEHICLE IS UNDER FORD'S EXTENDED WARRANTY, AND HAS BEEN TO (2) SEPARATE DEALERS TO TROUBLESHOOT. THE FIRST DEALER COULD NOT REPRODUCE THE ISSUE, THE DEALER IT IS CURRENTLY AT, HAS BEEN ABLE TO REPRODUCE THE ISSUE MULTIPLE TIMES, BUT NOT SURE THE ROOT OF THE PROBLEM, AS IT DOESN'T STORE ANY CODES. THE DEALER BELIEVES IT IS A HIGH SPEED CAN NETWORK MALFUNCTION. IT HAS BEEN IN THE REPAIR SHOP FOR A TOTAL OF 12 WEEKS. I HAVE VIDEO'S OF THE OCCURRENCES, AS WELL AS VOICE-MAILS FROM THE DEALERSHIP STATING THAT THEY CAN REPRODUCE THE FAILURE.
Steering, Nov 29, 2019
STEERING TIGHTENS UP ON CURVES OR STRAIGHT A-WAYS. DEALER RAN TEST ON COMPUTER AND FOUND NO PROBLEMS, AND A TEST DRIVE DID NOT REVEAL ANY PROBLEM AT THE TIME. DEALER STATED THAT IT WAS ELECTRIC STEERING. STEERING IS STILL A PROBLEM....
Steering, Power train, Electronic stability control (ESC), Oct 29, 2019
VEHICLE LOSES ACCELERATION, STALLS AND SHAKES WHEN AT A STOP. JERKS WHEN BACKING UP. VEHICLE HAS BEEN TO FORD TWO TIMES. FIRST TIME REPLACED THROTTLE, AND SECOND TIME UNABLE TO DUPLICATE ERROR. CURRENTLY WILL BE PICKING UP VEHICHLE FROM SHEEHY FORD ASHLAND IN VA. THIS IS EXTREMELY UNSAFE
Steering, Oct 16, 2019
THE VEHICLE HAS 34,450 MILES ON IT AND WAS PURCHASED OCT 1 2016 BUT IS A 2017 MODEL. THE STEERING FAILED ON OCTOBER 13TH WHILE I WAS IN ESTES PARK COLORADO. THE VEHICLE HAD SEVERAL ISSUES JUST PRIOR TO THE FAILURE WITH A WARNING THE TRACTION CONTROL HAD STOPPED WORKING FOLLOWED BY A HILL START ASSIST FAILURE AND THE STEERING LOSS STOP SAFELY. I'VE ATTACHED PICTURES OF THE WARNINGS. THIS FAILURE OCCURRED 14 DAYS AFTER THE 36 MONTH WARRANTY ENDED. THANKFULLY I HAD PARKED THE VEHICLE JUST PRIOR TO THE STEERING FAILING AS I WOULD HAVE BEEN DRIVING DOWN A POTENTIALLY DANGEROUS MOUNTAIN CANYON WITHIN THE NEXT 10 MINUTES. THE FORD DEALER THUS FAR HAS REFUSED TO COVER THE REPAIR TO THIS KNOWN ISSUE WHICH IS A SERIOUS SAFETY ISSUE.
Steering, Oct 9, 2019
WHILE DRIVING AT SLOW SPEEDS (25 TO 40 MPH) THE STEERING WILL FEEL LIKE IT IS "BINDING UP" SLIGHTLY WHEN TURNING. THIS WILL NOT HAPPEN EVERY TIME SO THE DEALER WAS UNABLE TO DUPLICATE IT. ALSO AFTER DRIVING ON THE FREEWAY IN A STRAIGHT LINE FOR A LONG PERIOD OF TIME, WHEN YOU TURN THE WHEEL SLIGHTLY I WILL FEEL THAT SAME BINDING. IF YOU PUSH THROUGH IF IT GIVES WAY AND THEN ACTS NORMALLY. FEELS LIKE THE CARS STEERING GEAR BOX HAS A GEAR LOOSE OR A GEAR IN MISS ALIGNING INTERNALLY. WE BOUGHT THE CARE WITH 15K MILES ON IT. WE NOTICED THE PROBLEM AT AROUND 20K AND IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE THEY WERE NOT ABLE TO RECREATE THE PROBLEM. THE CAR NOW HAS 30K MILES ON IT AND THE PROBLEM IS GETTING WORST.
Steering, Vehicle speed control, Other or unspecified, Oct 7, 2019
THE CRUISE CONTROL AT MY SPEED OF 65 MPH STOPPED ALONE CAUSE THE CAR TO BREAK MAKING ME LOOSE CONTROL, 2ND THE VOICE COMMAND DON'T WORK OR RESPONDING, TO HELP NAVIGATION OR PHONE PERPOUSE ( DON'T USE CELL WHILE DRIVING) AROUND DECEMBER 2018 BRING TOTHE ATTENTION OF THE DEALER AT SERVICE AND THE MISS. KENYA AFTER I PICK THE CAR SHE MANSION THAT THE RESET TO THE MANUFACTURE DAY WAS RELASED , BUT THE PROBLEM CONTINUE AS TODAY 10/07/2019 ON JUNE THE BATTERY EXPLODED, AND THANK GOD HOW NO BODY GET INJURY. THE CAR IS LEASING FOR 3 YEARS , ALL PROBLEM STARTS DECEMBER 2018 , PLUS THEARE IS A RECALL, AND FORD SAYVILLE IN 5686 SUNRISE HGWY , SAYVILLE, NY 11782 631 567-3800. REFUSE TO REPAIRE THE ISSUES, CLAIM THE CAR IS MILE COVERAGE IS OVER, BUT THE PROBLEM STRAT BEFORE PLUS ALL THIS IT'S MANUFATURE ISSUES, PLEASE HELP ME.
Steering, Suspension, Sep 28, 2019
HAVE A NOISE ON FRONT PASSENGER SIDE SUSPENSION
Steering, Structure, Other or unspecified, Sep 16, 2019
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Steering, Sep 7, 2019
INTERMITTENT STEERING BINDING CONDITION AT SLOW TURNS MAINLY DURING HOT WEATHER. THIS BINDING ISSUE WAS DIFFICULT TO RECREATE AND EVENTUALLY THE DEALER WAS ABLE TO CREATE THIS AFTER A LENGTHY (30 MINUTE) ROAD TEST IN 80+ DEGREE WEATHER. THE BINDING ISSUE WAS A RESULT OF AN INTERNAL STEERING GEAR FAILURE. THE PART # HB5Z-3504-Z WAS FINALLY REPLACED THIS YEAR AFTER WE HAD THE VEHICLE IN TO THE DEALER MULTIPLE TIMES SINCE LATE 2017 WHEN THE VEHICLE HAD APPROXIMATELY 25,000 MILES ON IT. VEHICLE NOW HAS 67,000 MILES. THE BINDING ISSUE OCCURRED AT SPEEDS RANGING MAINLY BETWEEN 40 MPH TO 75 MPH WITH AND WITHOUT DRIVING ASSISTANCE FEATURES ENABLED. BINDING ISSUE OCCURRED BOTH TO THE LEFT AND RIGHT DIRECTIONS ON GRADUAL TURNS OR WHEN CHANGING LANES ON THE HIGHWAY AT HIGHER SPEEDS. THE STEERING WHEEL WOULD STICK IN THE TURNED POSITION AND NOT RETURN TO THE CENTER ON ITS OWN UNLESS TUGGED OUT OF WHAT FELT LIKE A DETENT (NOTCH). THIS TOOK A LONG TIME TO GET IT FIXED BECAUSE THE DEALERSHIP WOULD NOT WORK ON THE CAR SINCE THEY COULD NOT RE-CREATE THE PROBLEM ON SHORT TEST DRIVES. THE INTERMITTENT NATURE OF THE STEERING ISSUE AND NEED FOR LONGER DRIVES AND HOT WEATHER CONDITIONS MADE IT DIFFICULT TO RECREATE.
Steering, Aug 2, 2019
CLICKING NOISE WHEN TURNING THE STEERING LEFT OR RIGHT.I WAS TOLD BY THE DEALER THAT HE HEARD THE SAME NOISE FROM THE SAME MODEL AND YEAR VEHICLE. THIS NEEDS MORE ANALYSIS AS THIS MAY BE A SAFETY CONCERN IF THE STEERING WHEEL LOCKS
Steering, Jul 25, 2019
AT AROUND 35,800 MILES, I NOTICED A SLIGHT JERK OF THE STEERING WHEEL WHEN GOING AROUND CURVES. I WAS GOING 70MPH ON THE HIGHWAY FOR A QUICK AFTERNOON TRIP OUT OF TOWN. ON THE WAY HOME (36,000 MILES) IT WAS DOING THIS EVEN WHEN DRIVING STRAIGHT. I HAD MY HUSBAND DRIVE IT WHEN I GOT BACK, AND THAT'S WHEN WE DECIDED TO GET IT TO THE NEAREST DEALERSHIP (45 MILES AWAY). THE WHOLE RACK AND PINION STEERING COLUMN WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. I WAS WITHOUT MY VEHICLE FOR OVER A MONTH WHILE FORD GAVE US THE RUNAROUND ON WHETHER OR NOT IT WOULD BE COVERED SINCE WE WERE ALMOST 200 MILES OUT OF WARRANTY BY THE TIME THE VEHICLE WAS AT THEIR FACILITY. WHEN DRIVING IT THERE GOING ABOUT 40MPH ON THE HIGHWAY, THE POWER STEERING WENT OUT ENTIRELY AND THREW THE CAR CLEAR ACROSS THE ROAD. THANKFULLY IT WENT TO THE RIGHT AND INTO THE DITCH, BECAUSE HAD IT JERKED TO THE LEFT, WE'D PROBABLY BE DEAD. IT JERKED ALL OVER THE ROAD THE WHOLE WAY TO THE DEALERSHIP.
Steering, Suspension, Air bags, Jun 28, 2019
VEHICLE HAS AN NHTSA RECALL NOTICE#:19V435 AND A FORD ISSUED RECALL#:19S17 WHICH INDICATES AS FOLLOWS: RECALL DESCRIPTION: REAR SUSPENSION TOE LINK REPLACEMENT. RISK TO SAFETY: A FRACTURE OF A REAR TOE LINK SIGNIFICANTLY DIMINISHES STEERING CONTROL, INCREASING THE RISK OF A CRASH! I HAVE CONTACTED 3 DIFFERENT DEALS IN MY AREA (ECINO, CA, 91316) ALL SAID THAT THE REPLACEMENT PARTS ARE CURRENTLY UNAVAILABLE. IN ADDITION, ON THURSDAY, JUNE 27TH, 2019 I HAVE CONTACTED FORD MOTOR COMPANY TO SEE IF THE ISSUE CAN BE RESOLVED BUT I GOT THE SAME ANSWER. THEY SAID I HAVE TO WAIT UNTIL THE PARTS ARE AVAILABLE AND THEY ARE CURRENTLY BACK ORDERED WITH NO ESTIMATED TIME FOR THE ISSUE WITH THE VEHICLE CAN BE RESOLVED. THEY HAVE ASKED ME IF I WOULD LIKE FORD MOTOR COMPANY TO "LEMON" THE VEHICLE AND BUY IT BACK, I REPLIED: "ABSOLUTELY YES". THEY HAVE OPENED A CASE#: [XXX] I AM SERIOUSLY WORRIED FOR MY LIFE WHEN DRIVING THE FORD EXPLORER. I SUFFER FROM UNDERSTEERING WHENEVER I ATTEMPT A LEFT OR RIGHT TURN. AT SPEED OVER 40 MPH, THE VEHICLE WILL START SHAKING GIVING ME A SENSE OF ALMOST NO GRIP TO THE ROAD. IN ADDITION, I CONSTANTLY HAVE THE "FRONT AIRBAG" LIGHT ON (SEE PICTURE ATTACHED) THE DASHBOARD, BOTH WHEN VEHICLE IS IN MOTION & STATIONARY. THIS ISSUE HAPPENED BEFORE AND I TOOK THE CAR TO A FORD DEALER TO RESOLVE THE ISSUE (THE SERVICE TECH SAID THAT THE SENSOR WAS MALFUNCTIONED AND IN A CASE OF AN ACCIDENT, "FRONT AIRBAG" MIGHT NOT DEPLOY!!! THIS IS ABSOLUTELY ABSURD. I HERE BY CERTIFIE THAT MY VEHICLE IS SERVICED ON TIME (SEE PICTURE ATTACHED) AND CURRENTLY HAS 29,492 MILES ON IT (SEE PICTURE ATTACHED). I AM NOT SURE WHAT IS NHTSA PART IN ALL OF THIS, BUT IF YOU CAN HELP ME DEAL WITH FORD MOTOR COMPANY IN RESOLVING THESE ISSUES AND GET RID OF THIS VEHICLE, L WILL BE VERY PLEASED AND APPRECIATIVE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Steering, Other or unspecified, Electronic stability control (ESC), Jun 21, 2019
I WAS STUCK AT A STANDSTILL IN TRAFFIC ON A CITY HIGHWAY WITH MY FAMILY ON FATHER'S DAY WHEN THE DASH LIT UP WITH MULTIPLE WARNINGS SUCH AS "STEERING LOSS STOP SAFELY," "SERVICE ADVANCETRAC," "STABILITY CONTROL OFF," AND "HILL START ASSIST NOT AVAILABLE." I WAS NOT MOVING AND COULD NOT UNDERSTAND WHAT HAPPENED. NO ONE WAS INJURED AND THE VEHICLE'S POWER STEERING FAILED. THE VEHICLE WAS NOT OVERHEATING. ROADSIDE BROUGHT THE VEHICLE TO A NEARBY DEALER. EVENTUALLY, TWO DAYS LATER, THE COMPUTER SAID WE NEEDED A NEW STEERING COLUMN (I THOUGHT A STEERING COLUMN SHOULD LAST THE LIFE OF THE VEHICLE...). THERE WERE NO WARNING SIGNS, NO LEAKS, AND NO STRANGE NOISES. OF COURSE, I WAS PAST MY WARRANTY. PRETTY HEFTY BILL. THERE IS AN NEW RECALL FOR A REAR SUSPENSION PROBLEM THAT WAS ISSUED JUST DAYS EARLIER.
Steering, Suspension, Jun 19, 2019
REAR SUSPENSION TOE LINK RECALL: DRIVING APPROXIMATELY 50 MILES/HR WITH MY HUSBAND BEHIND THE WHEEL AND MYSELF AND OUR 3 CHILDREN IN THIS FAMILY VEHICLE, THIS REAR SUSPENSION BROKE. WE LIVE IN RURAL SALINE COUNTY AND DRIVE GRAVEL DAILY. THE INCIDENT HAPPENED WHILE ENTERING A BRIDGE ON A HIGHWAY. WE LOST ALMOST COMPLETE CONTROL OF STEERING REQUIRING THE DRIVER TO COMPLETELY TURN THE WHEEL AS QUICKLY AS POSSIBLE IN ONE DIRECTION AND TURN BACK AS QUICKLY AS POSSIBLE IN THE OTHER SWERVING AND FORCEFULLY CIRCLING BACK AND FORTH ON A BRIDGE UNTIL THE VEHICLE FINALLY CAME TO A STOP FURTHER DOWN THE ROAD. GOD' GRACE ALONE SAVED US FROM GOING OVER THE BRIDGE, OR HITTING ONCOMING TRAFFIC OR HAVING INJURIES, POTENTIALLY FATAL AT THIS RATE OF SPEED AND LOCATION. I AM DISSATISFIED IN THE NOTIFICATION OF RECALL INFORMATION FROM THE DEALER AND NHTSA. I ONLY FOUND OUT WHAT MUST HAVE HAPPENED AFTER GOOGLING 'FORD EXPLORER' AND SEEING A NEWS POST 2 DAYS EARLIER. THE NOTIFICATION OF THE RECALL WILL COME MUCH TOO LATE IN THE MAIL IN THE NEXT COUPLE WEEKS. TOO LATE! THERE HAS GOT TO BE A BETTER, FAST WAY OF NOTIFYING DRIVER SO THE RECALL PARTS MORE TIMELY. WE HAVE THE TECHNOLOGY. PUT YOUR FAMILY IN THIS SITUATION AND SAY THIS WAY OF NOTIFYING THE CONSUMER IS ADEQUATE!
Steering, Jun 15, 2019
DRIVING ONE DAY IN THE NEIGHBORHOOD AND POWER STEERING LOCKED UP BRIEFLY INTERMITTENTLY, WITH THE ERROR MESSAGE. TURNED CAR OFF AND ON AGAIN AND WAS FINE, LATER ON IN THE DAY POWER STEERING LOCKED UP FOR GOOD AND THE ERROR MESSAGE IS ALWAYS THERE.
Steering, May 6, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING, THE STEERING SEIZED AND THE "STEERING ASSIST FAULT, SERVICE REQUIRED" INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CROSSROADS FORD OF PRINCE GEORGE (877-331-9405, LOCATED AT 4500 WHITEHILL BLVD, PRINCE GEORGE, VA 23875) WHERE IT WAS DETERMINED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL; HOWEVER, THE CONTACT WAS OFFERED A DISCOUNT OF $1,082 TOWARDS THE REPAIR COST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Steering, Mar 25, 2019
WHILE DRIVING 60 MPH MY STEERING WHEEL SEIZED COMPLETELY, A BELL STARTED RINGING, AND AN INDICATOR LIGHT ON MY DASHBOARD STARTED FLASHING THAT STEERING FAILED. PLEASE PARK SAFELY. THERE WAS NO WARNING AND MY CAR HAD BEEN WORKING PERFECTLY BEFORE THIS HAPPENED. THIS CAUSED SERIOUS THREAT OF COLLISION AND GRAVE BODILY DAMAGE/DEATH.
Steering, Jan 17, 2019
LOSS OF POWER ASSISTED STEERING WHEN THE CAR IS IN MOTION, AND DURING TURNING
Steering, Engine, Fuel/propulsion system, Oct 28, 2018
AS I WAS REVERSING I PLACED THE VEHICLE FROM REVERSE TO DRIVE AND IT BECAME VERY HARD TO TURN THE STEERING WHEEL. ON SEVERAL DIFFERENT OCASSIONS THE EXHAUST HAS BLOWN SMOKE AND THE VEHICLE SMELLS LIKE FUMES AFTER TURNING IT ON.
Steering, Sep 27, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING 40 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO RYE FORD (1151 BOSTON POST RD, RYE, NY 10580, (914)-967-6300) WHERE THE CONTACT WAS ADVISED THAT VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE WARRANTIES WERE EXPIRED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 42,000.
Steering, Jul 25, 2018
SUDDEN POWER STEERING FAILURE RESULTING IN AN UNSAFE AND UNUSABLE CONDITION IN WHICH THE VEHICLE CAN BE DRIVEN. DASH ALERTS BEGAN TO GO OFF, AND THE STEERING WAS STILL USABLE. NEXT TIME THE CAR WAS STARTED THE POWER STEERING WAS NO LONGER OPERATING AND SEVERAL ADDITIONAL DASH WARNING INDICATORS WERE GOING OFF.
Steering, Wheels, Other or unspecified, Jun 13, 2018
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.
Steering, Feb 1, 2018, crash
MAKING A LEFT TURN IN THE SNOW AND MY POWER STEERING LOCKED UP AND I HIT THE CURB, THR DEALER IS TELLING ME THERE'S NO WAY THIS CAN HAPPEN AND HAS NEVER HAPPENED BEFORE. WON'T WARRANTY ANYTHING AND I'M STUCK WITH A VEHICLE I BELIEVE TO BE UNSAFE FOR MY WIFE AND CHILDREN TO RIDE IN.