2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: structure
660 reports, newest first. Show all
Structure, Other or unspecified, Jun 1, 2021
We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.
Structure, Other or unspecified, Jun 1, 2021
Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.
Structure, May 25, 2021
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.
Structure, May 10, 2021
THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.
Suspension, Structure, May 3, 2021
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Structure, Apr 7, 2021
THE TRIM MOLDING IS COMING OFF THE DRIVERS SIDE DOOR AT THE TOP ABOVE THE ELECTRONIC KEYLESS ENTRY TOUCH PAD. AT HIGHWAY SPEEDS IT MAKE A NOISE THAT I CAN HEAR AS I AM DRIVING. I AM AFRAID THAT IT WILL BREAK OFF AND FLY LOOSE IMPACTING ANOTHER VEHICLE.
Structure, Mar 10, 2021
THE TRIM ON THE PASSENGER SIDE OF THE WINDSHIELD FLEW OFF ON THE HIGHWAY. LUCKILY, IT CRASH INTO IN THE SHOULDER AND CRUMBLED INTO A MILLION PIECES. THE DRIVERS SIDE TRIM ALSO APPEARS TO BE LOOSE. IT WASN'T PARTICULARLY WINDY THIS DAY AND I WAS TRAVELLING AT NORMAL HIGHWAY SPEEDS (70-75MPH).
Structure, Mar 5, 2021
DEALER SERVICED MY ROOF RACK 12 DIFFERENT TIME BECAUSE THE COVER WHICH IS APPROXIMATELY 5 FEET LONG HAS BECOME LOOSE 12 SEPARATE OCCASIONS. THE MOST RECENT ISSUE WAS THE COMPLETE COVER BLEW OFF THE TOP OF THE VEHICLE WHILE DRIVING ON THE INTERSTATE. THE VEHICLES TRAILING ME TOOK EVASIVE MANEUVERS TO AVOID BEING STRUCK BY THE ROOF RACK COVER. I TOOK THE VEHICLE TO THE DEALER AND THEY ORDERED NEW PARTS AGAIN WHICH ARE UNDER RECALL BY FORD. THE ISSUE NOW IS I'M DRIVING THE VEHICLE THAT CURRENTLY HAS A LOUD WHISTLING NOISE THAT STARTS AT 50 MPH AND BECOME SO LOUD IT IS A DISTRACTION ABOVE 60MPH. I CANNOT SAFELY DRIVE THE VEHICLE ON THE INTERSTATE BECAUSE OF THE MISSING ROOF RACK COVER. THE DEALER SAID THEY ARE STILL WEEKS AWAY FROM RECEIVING THE BACK ORDERED PARTS. WHILE AT THE DEALER I OBSERVED FOUR OTHER FORD EXPLORERS IN THE SERVICE BAY, ALL FOR ROOF RACK SERVICE. THE DEALER INFORMED ME THAT THEY AVERAGE 8 SERVICE CALLS A DAY FOR THIS ISSUE WITH SEVERAL A WEEK MISSING THE ROOF RACK COVER FROM BEING BLOWN OFF THE VEHICLE WHILE THE VEHICLE WAS IN MOTION. FORD IS OFFERING ME A BUY BACK ON MY VEHICLE, HOWEVER THEY HAVE NOT PROVIDED THE OFFER IN THE TIME FRAME THEY COMMITTED TO. NOTE, I AM FOND OF FORDS, I OWN THREE OF THEM HOWEVER THIS IS AN EXTREME SAFETY ISSUE. I'M RETIRED FROM LAW ENFORCEMENT AND WAS A CERTIFIED CRASH RECONSTRUCTIONIST. I FORESEE VEHICLE CRASHES OCCURRING AS A RESULT OF THIS ISSUE WITH PARTS FALLING OFF THIS YEAR AND MAKE OF FORD VEHICLE (2017 EXPLORER)*DT*DT*JB*JB*DT*DT*DT*JB*DT CONSUMER STATED PASSENGER SIDE CAME OFF.*JB*JB
Structure, Mar 5, 2021
THE ADHESIVE HOLDING ON THE PANEL COVERING ON THE DRIVER DOOR FAILED. THIS HAPPENED WHILE TRAVELING ON THE HIGHWAY THE PANEL PRIED LOOSE AND FLAPPED AGAINST THE CAR, CRACKING AND SENDING A CHUNK OF THE PLASTIC COVERING BEHIND INTO TRAFFIC. THIS COULD HAVE HIT A MOTORCYCLIST OR OTHER VEHICLE AND BEEN VERY DANGEROUS. I KNOW THIS CAR HAS ANOTHER RECALL FOR THE ADHESIVE FAILING ON THE ROOF COVERINGS. THIS FAILURE SHOULD ALSO BE FIXED. THE CAR IS A 2017 SO NOT THAT OLD.
Structure, Feb 16, 2021
USED MY REMOTE START AS USUAL, PULLED OUT OF MY DRIVEWAY AND AT THE END OF MY STREET I HEARD MY BACK WINDOW BURST. IT LOOKS AS IF IT'S EXPLODED FROM THE INSIDE, AS THE WINDOW IS BOWED OUTWARD.
Structure, Feb 13, 2021
THE HOUSING FOR THE ANTENNAS AND GPS ON THE TOP OF THE EXPLORER CAME OFF WHILE DRIVING. TWO DIFFERENT FORD SERVICE TECHS SAID THAT IS A KNOWN PROBLEM. WE WILL NOW BE OUT OF POCKET $650 FOR A PROBLEM THEY KNOW ABOUT.
Structure, Feb 13, 2021
THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. I HAVE HAD THEM CHECKED BY THE DEALER AND THERE IS NO RECALL FOR THEM.
Structure, Jan 18, 2021
PLASTIC WINDSHIELD MOLDING ON DRIVER AND PASSENGER SIDE ARE PULLING AWAY FROM THE WINDSHIELD AND ARE NOW LOOSE. ROOF RAILS HAVE STARTED TO PULL AWAY FROM THE ROOF AND ARE WARPING ALONG THE EDGES. THE ROOF RAILS WERE REPLACED WITHIN A MONTH OF ORIGINAL PURCHASE FOR THE SAME ISSUE. PLASTIC MOLDING AT THE DOORS APPEARS TO BE MELTING AND WARPING IN SEVERAL AREAS.
Structure, Jan 11, 2021
PAINT IN FRONT OF ROOF STARTED BUBBLING DO TO CORROSION FORMING UNDER THE PAINT. FORD WONT COVER IT BECAUSE IT NEEDS TO HAVE A HOLE FOR THEM TO COVER IT.
Structure, Dec 26, 2020
I WAS ON MY WAY HOME AND THE ROOF RACK BROKE AND FLEW OFF MY CAR WHILE I WAS DRIVING DOWN THE HIGHWAY AND ALMOST HITTING THE CAR BEHIND ME. THE CAR HAS 31,998 MILES ON IT
Structure, Oct 19, 2020
2017 FORD EXPLORER XLT ROOF RAILS DETACH. I WAS DRIVING ON THE FREEWAY WHEN MY RIGHT ROOF RAIL TOP PIECE BLEW OFF. MULTIPLE CARS HAD TO SWERVE IN ORDER TO AVOID THE FLYING PIECE. MY LEFT ROOF RAIL ALMOST DID THE SAME THING. THIS, IN MY OPINION, IS A SAFETY ISSUE AND SHOULD BE RECALLED. MULTIPLE PEOPLE WHO I'VE TALKED TO HAVE THE SAME PROBLEM. HOWEVER THESE ROOF RAILS ARE ASSEMBLED IS UNACCEPTABLE. I BELIEVE IT HAS TO DO WITH THEIR GREY PLASTIC SECURING CLIPS. THANK YOU.
Structure, Oct 7, 2020
DRIVER SIDE DOOR ENTRY KEYPAD PILLAR MOLDING, JUST FELL OFF. IT APPEARS TO BE GLUED AND AFTER TIME THE GLUE DOESN'T HOLD AND THE WHOLE MOLDING JUST FALLS OFF AND HANGS FROM THE KEYLESS WIRES WHILE DRIVING AS IT SCRATCHES UP YOUR PAINT. DEALER WANTS OVER $600 TO REPLACE.
Structure, Sep 7, 2020
AS I WAS DRIVING DOWN THE HIGHWAY I HAD ONE OF MY PLASTIC WINDSHIELD PILLARS FLY OFF. I PULLED OVER AND RETRIEVED IT AND GLUED IT BACK ON. ABOUT 6 MONTHS LATER I HAD MY OTHER SIDE FLY OFF, UNABLE TO RETRIEVE IT AND ABOUT 3 MONTHS AGO I HAD MY FIRST SIDE FLY OFF AGAIN ALSO UNABLE TO RETRIEVE IT. I HAD ONE OF THE PILLARS HIT A PASSING VEHICLE.
Structure, Aug 14, 2020
I PURCHASED A NEW 2017 FORD EXPLORER IN JULY OF 2017. IT IS JUST PASSED 3 YEARS OLD AND HAS JUST OVER 60,000 MILES. I TOOK THE VEHICLE TO LICARDI FORD IN WATCHUNG, NJ TO HAVE THEM LOOK AND ADVISE ON PAINT THAT IS BUBBLING ON THE FRONT HOOD. AFTER REVIEW THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY SINCE THE 3 YEAR, 36K MILE HAS PASSED. I WAS ALSO TOLD THE 5 YEAR/UNLIMITED MILEAGE CORROSION (PERFORATION ONLY) WOULD NOT APPLY EITHER. I WAS TOLD THE CORROSION WARRANTY WOULD ONLY APPLY IF THE CORROSION WOULD CREATE A HOLE. AFTERWARDS I CALLED FORD CUSTOMER SERVICE (CASE # [XXX]) AND WOULD BE TOLD THE SAME AS I MENTIONED ABOVE FROM THE DEALERSHIP. AFTER FURTHER INVESTIGATION ON MY PART, I FOUND THERE HAVE BEEN CLASS ACTION SUITS FILED AGAINST FORD FOR THIS VERY ISSUE. THOSE COMPLAINTS SHOW THAT FORD HAS BEEN AWARE OF SUCH ISSUE AND HAS DONE LITTLE TO CORRECT. FURTHERMORE, IT IS WRITTEN THAT THE HOODS OF THE FORD EXPLORERS ARE MADE OF ALUMINUM AND WOULD NEVER RUST THROUGH TO CREATE A HOLE THEREFORE MAKING THE 5 YEAR/UNLIMITED MILEAGE CORROSION WARRANTY NEXT TO USELESS. I FEEL THIS HAS BEEN AN ONGOING ISSUE THAT FORD IS WELL AWARE OF AND SHOULD HAVE CHANGED ITS PRACTICES AND METHODS TO AVOID FUTURE INCIDENTS. THE 'BUBBLING' PAINT MAY BE SMALL NOW BUT WILL ONLY GROW AND EVENTUALLY CRACK AND PEEL OFF NEGATIVELY IMPACTING THE LOOK AND RESALE VALUE OF MY VEHICLE. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN OFFER TO GET MY CAR REPAIRED AND/OR HOLD FORD ACCOUNTABLE FOR THEIR NEGLIGENCE. THESE DEFECTS ARE SMALL AND WERE PROBABLY FORMING LONG BEFORE I WAS ABLE TO SEE THEM FOR MYSELF. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Power train, Structure, Aug 2, 2020, crash
ABOUT A WEEK AGO MY VEHICLE WAS IDLING, BACKED STRAIGHT INTO THE TURNAROUND IN MY DRIVEWAY WITH THE CAR IN PARK. THE TWO PASSENGER SIDE DOORS WERE OPEN. MY DAUGHTERS AND I (UNBUCKLED) SAT THERE ABOUT TEN MINUTES WHILE THE ENGINE WAS CRANKED BUT IN PARK, WAITING ON MY HUSBAND TO FINISH UP GRABBING THINGS FOR THE VACATION WE WERE GETTING READY TO LEAVE ON. MY TWO YEAR OLD HAD MOVED TO THE DRIVER'S SEAT, AND I WAS IN THE PASSENGER SEAT. MY DAUGHTER REACHED OVER AND PRESSED THE PUSH TO START BUTTON AS SHE HAS A HUNDRED TIMES AND KILLED THE ENGINE, BUT THIS TIME, WHEN THE ENGINE TURNED OFF, SOMETHING OBVIOUSLY CAUSED THE TRANSMISSION TO DISENGAGE AND WE WERE SENT ROLLING DOWN THE HILL BEHIND MY TURN AROUND. I TRIED TO CLIMB OVER AND HIT THE EMERGENCY BRAKE BUT WAS UNSUCCESSFUL. WE WERE FINALLY STOPPED WHEN OUR BACK END SMASHED INTO THE SECOND TREE WE HIT. FORTUNATELY NO ONE WAS INJURED BESIDES ME, AND IT WAS RELATIVELY MINOR WITH JUST BRUISING, PARTICULARLY SINCE I'M 7 MONTHS PREGNANT. MY CAR IS NOW COMPLETELY TOTALED AS A RESULT.
Electrical system, Exterior lighting, Structure, Jun 12, 2020, fire
ON MAY 20TH 2020, I DROVE THE CAR FROM MY HOUSE TO THE GROCERY STORE, AN APPROXIMATE 7 MILES DRIVE. I PARKED THE CAR ON THE PARKING LOT, A FEW SECONDS AFTER LEAVING THE CAR WHITE SMOKE STARTED TO COME FROM UNDER THE HOOD, AS THE SECONDS PASSED THE WHITE SMOKE CONVERTED INTO A FIRE IN THE ENGINE, 5 MINUTES LATER THE CAR WAS LOST DUE TO FIRE. *TR
Structure, Jun 9, 2020
BUBBLING PAINT ON THE HOOD. *TR
Structure, Jun 3, 2020
THE FRONT EDGE OF THE HOOD IS PITTING UNDER THE PAINT WHICH IS AN IN GOING FORD ISSUE FOR DECADES NOW. UPON SPEAKING WITH FORD, THEY TELL ME THEY CAN'T HELP ME BECAUSE I DON'T GET MY VEHICLE SERVICE WITH FORD. SO THEY ARE REFUSING TO MAKE GOOD ON A PREEXISTING PROBLEM WHEN I BOUGHT IT BRAND NEW. THESE VEHICLES ARE PREDESTINED TO HAVE THIS ISSUE BECAUSE THEY REFUSE TO CORRECT THE ALUMINUM HOOD AND PAINT CONFLICT THE VEHICLES HAVE. I CANNOT ATTACH PHOTOS NEGATE YOUR SYSTEM IS OLD AND DIDN'T TAKE PHOTOS THAT WERE TAKEN WITH HD CAMERAS! *TR
Structure, May 24, 2020
WHILE DRIVING ON THE HIGHWAY THE RIGHT SIDE PANEL OF THE WINDSHIELD FLEW OFF ALONG WITH THE RUBBER SEALANT. THIS CAUSED THE CAR BEHIND ME TO SWERVE IN ORDER TO AVOID IT HITTING. *TR
Structure, May 13, 2020
ADHESIVE TO THE FRONT DOOR UPPER PANEL (SECURICODE KEYLESS ENTRY KEYPAD) DID NOT ADHERE PROPERLY AND THE KEYLESS ENTRY PAD AND MOLDING BROKE ON THE HIGHWAY AND FLEW OFF. THIS CAUSED A MALFUNCTION SIGNAL TO THE LIFTGATE (SENSOR REGISTERED AS LIFT GATE AJAR, WHEN EFFECTIVELY CLOSED) INTERIOR LIGHTS WON'T TURN OFF AND LIFTGATE WON'T OPEN. *TR