2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: structure
660 reports, newest first. Show all
Structure, Mar 30, 2020
ROOF RAILS ON BOTH SIDES HAVE COME LOOSE, EJECTING FROM VEHICLE ON ROADWAY. THIS ISSUE HAS HAPPENED THREE TIMES. AFTER REPAIR, THE ROOF RAIL CAP WILL STAY ON FOR AROUND 1 TO 2 MONTHS THEN BECOME LOOSE AGAIN. BOTH THE ROOF RAIL ASSEMBLY AS A WHOLE AND THE ROOF RAIL CAP HAVE BEEN REPLACED. THIS IS A POOR DESIGN AND COULD INJURE OR CAUSE DEATH TO PEDESTRIANS AND OTHER VEHICLE OPERATORS AROUND.
Structure, Feb 20, 2020
ROOF RAIL COVER AND TRIM PIECES LOCATED ON BOTH SIDES OF WINDSHIELD HAVE FLEW OFF WHILE IN MOTION MULTIPLE TIMES. I HAVE HAD THESE PIECES REPLACED MULTIPLE TIMES. EVEN ON WINDY DAYS I CAN HEAR THESE PIECES RATTLING. LUCKILY THESE PIECES HAVE NOT HIT ANOTHER PERSON OR VEHICLE YET BUT UPON FURTHER RESEARCH THIS SEEMS TO BE AN ONGOING ISSUE WITH 2017 FORD EXPLORERS. HOW IS THIS NOT RECALL WORTHY?
Power train, Structure, Engine, Feb 14, 2020
SEVERAL PROBLEMS WITH THIS EXPLORER. THERE WAS A NOISE IN THE ENGINE COMPARTMENT WHEN THE A/C IS RUNNING AND GIBBONS FORD TRIED TO FIX IT SEVERAL TIMES. THEY TIGHTENED A HEAT SHIELD TWICE. REPLACED THE IDLER AND BELT 3 TIMES AND FINALLY CHANGED THE A/C COMPRESSOR. ALSO THE HOOD BUBBLED AND THEY REPLACED THE HOOD AND REPAINTED IT. THERE ALSO WAS A TRANSMISSION LEAK AND THE ALTERNATOR HAD TO BE REPLACED. THEY ENDED UP BUYING THE VEHICLE BACK DUE TO THE ONGOING UNRESOLVED ISSUES.
Structure, Jan 31, 2020
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THE PASSENGER SIDE FRONT DOOR FRAMEWORK WAS FAULTY. THE CONTACT STATED THE DOOR MADE AN ABNORMAL NOISE WHILE DRIVING ABOUT 10 MPH. NO WARNING LIGHTS ILLUMINATED. THE DEALERSHIP WAS CONTACTED ABOUT THE FAILURE WITH THE FRAMEWORK. THE VEHICLE WAS TAKEN TO AUTONATION FORD KATY (20777 KATY FWY, KATY, TX 77450) BUT WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Structure, Other or unspecified, Dec 15, 2019, crash
WHILE MY VEHICLE WAS PARKED ON MY FLAT DRIVEWAY MY DAUGHTER BACKED HER FORD EDGE INTO THE REAR OF THE EXPLORER AT A LOW RATE OF SPEED. THE EXPLORER WHICH WAS NOT RUNNING AND WAS TURNED OFF AND IN PARK AT THE TIME ROLLED OFF THE DRIVEWAY. ROLLED THROUGH AN OPEN LOT BEHIND OUR HOUSE. THE VEHICLE CONTINUED TO ROLL THROUGH THE OPEN LOT AND CROSSED THE NEIGHBORHOOD STREET BEHIND OUR HOUSE. THE VEHICLE THEN ROLLED THROUGH ANOTHER VACANT LOT, AND ROLLED DOWN AN EMBANKMENT THROUGH ANOTHER LOT. THE VEHICLE STOPPED ONLY AFTER STRIKING A TREE AND COMING TO REST. IN ALL THE VEHICLE TRAVELED APPROX 300 YARDS AND HAD IT NOT STRUCK THE TREE IT WOULD HAVE CROSSED A BUSY TWO LANE ROAD. I GOT TO THE VEHICLE IT WAS LOCKED AND IN PARK. THERE WAS A GOOD AMOUNT OF FRONT END DAMAGE AND THERE WAS NO AIRBAG DEPLOYMENT. I WAS ABLE TO DRIVE THE VEHICLE BACK TO OUR HOUSE BUT IT COULD NOT BE DRIVEN ANY FURTHER.
Structure, Dec 2, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT STATED THAT THE ROOF COVER CLIPS DETACHED SEVERAL TIMES. THE ROOF CLIPS SEPARATED FROM THE RAILS AND CAUSED THE ROOF COVER TO SEPARATE FROM THE VEHICLE WHILE DRIVING 45 MPH. THE VEHICLE WAS TAKEN TO TWO DEALERS, INCLUDING LOOKOUT FORD (557 HIGHWAY 70 WEST, MOREHEAD CITY, NORTH CAROLINA 28557, 252-216-2271) FOR THE ROOF CLIP FAILURE. THE DEALER REPLACED THE ROOF RAILING, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TAKEN TO LAKE ELSINORE FORD (31500 AUTO CENTER DRIVE, LAKE ELSINORE, CALIFORNIA, 92530, (951) 471-4100) AND WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Structure, Nov 18, 2019
ROOF RACK RAIL CAP DEPARTED THE VEHICLE WHILE ON THE FREEWAY.
Steering, Structure, Other or unspecified, Sep 16, 2019
PAINT ON THE HOOD IS BUBBLING, STEERING FEELS LOSE, AND THE INSTRUMENT PANEL CRACKED DO TO COLD TEMP....CONTACTED FORD THEY DIA OT HELP OR DID NOT CAR
Structure, Seats, Sep 13, 2019, crash
ON 09/11/2019, AT APPROXIMATELY 6PM, WE WERE TRAVELING NORTH ON WV SR2 NORTH APPROXIMATELY 2.5 TO 3.0 MILES NORTH OF THE SR2 I-77 INTERCHANGE. 2017 FORD EXPLORER WAS STOPPED, WAITING ON OPPOSING TRAFFIC TO CLEAR, IN ORDER TO MAKE A LEFT HAND TURN INTO THE PARKING LOT OF CHURCH. VEHICLE WAS REAR-ENDED BY A DODGE DAKOTA PICKUP TRUCK IMPACTING SLIGHTLY OFF CENTER TOWARDS THE DRIVER SIDE OF THE VEHICLE. THERE WERE 4 OCCUPANTS OF THE EXPLORER. THE DRIVER WAS A 39 YEAR OLD MALE. THE FRONT PASSENGER WAS A 36 YEAR OLD FEMALE. IN THE SECOND ROW WERE THE OTHER 2 PASSENGERS. ON THE DRIVERS SIDE WAS A 4 YEAR OLD FEMALE, FORWARD FACING IN A GRACO EXTEND2FIT CAR SEAT. THE PASSENGER SIDE WAS OCCUPIED BY A 7 YEAR OLD MALE IN AN EVENFLO BOOSTER SEAT. ALL PASSENGERS WERE WEARING APPROPRIATE RESTRAINING DEVICES. ALL PASSENGERS WERE SHAKEN UP, WITH EXTERNAL INJURIES TO BOTH DRIVERS SIDE OCCUPANTS. THE PROXIMATE CAUSE OF THE INJURIES WAS DUE TO FAILURE OF THE DRIVER'S SEAT. THE SEAT BASE EXPERIENCED A FAILURE CAUSING THE SEAT BACK TO FALL BACK ONTO THE 2ND ROW PASSENGER, STRIKING THE PASSENGER, AND THE HEADREST BENT AND PARTIALLY DETACHED. PRIOR TO THE ACCIDENT, THE SEAT BACK WAS FULLY UPRIGHT AND THE SEAT WAS RESTING UPON THE LEGS OF THE JUVENILE FEMALE AFTER IMPACT. SHE SUFFERED CONTUSIONS TO HER LEGS FROM THE SEAT IMPACTING HER AND SHE SUFFERED A CONCUSSION AND LACERATION (REQUIRING 9 EXTERNAL SUTURES AS WELL AS SOME INTERNAL ONES) ABOVE HER RIGHT EYE, CAUSED BY EITHER THE HEAD OF THE DRIVER OR POSSIBLY THE HEADREST. THE DRIVER OF THE VEHICLE SUFFERED A LACERATION TO THE CROWN OF HIS HEAD REQUIRING 9 STAPLES TO CLOSE. THE DRIVER AND THE JUVENILE FEMALE WERE TRANSPORTED TO MARIETTA MEMORIAL HOSPITAL IN MARIETTA OH WHERE THEY RECEIVED TREATMENT AND WERE RELEASED. RESPONDING TO THE SCENE WAS THE WAVERLY VFD AS WELL AS THE WOOD COUNTY SHERIFF'S OFFICE AND ST. JOSEPH'S AMBULANCE SERVICE.
Structure, Seats, Sep 12, 2019, crash
VEHICLE WAS INVOLVED IN A 2 VEHICLE ACCIDENT. EXPLORER WAS REAR ENDED BY A VEHICLE (DODGE DAKOTA PICKUP TRUCK) TRAVELING APPROXIMATELY 55 MPH WHILE EXPLORER WAS AT A STOP, WAITING TO MAKE A LEFT HAND TURN. THE IMPACT WAS SLIGHTLY OFF CENTER TO THE DRIVER SIDE. THE DRIVER SEAT BACK COLLAPSED BACKWARDS CAUSING DRIVER AND REAR PASSENGER TO COLLIDE RESULTING IN LACERATIONS AND HEAD INJURIES TO BOTH.
Structure, Other or unspecified, May 23, 2019
EXCESSIVE WIND NOISE FROM THE FRONT CABIN AT HIGHWAY SPEEDS. TERRIBLE ON WINDY DAYS AS IT GETS WORSE. BEST GUESS WOULD BE POOR DOOR SEAL AROUND THE LATCH AREA. DOOR RUBBER WAS PREVIOUSLY REPAIRED BUT NO FIX. VERY NOISY IN CABIN AT HIGHWAY SPEEDS, AND ON BOTH DOORS THE GREASE AROUND THE CONTROL ARM FOR THE DOOR HAS COME AWAY AND BECOME SQUEAKY TWICE. SOMETHING DOESN'T SEEM TO BE ALIGNED PROPERLY.
Structure, Apr 13, 2019
THE DRIVER AND PASSENGER A PILLAR COVERS ARE COMING OFF.
Structure, Apr 13, 2019
THE PASSENGER SIDE A PILLAR COVER AND DRIVER'S SIDE B PILLAR COVER ARE COMING OFF.
Structure, Apr 13, 2019
THE DRIVER'S SIDE A PILLAR COVER IS COMING OFF.
Structure, Apr 12, 2019
THE PLASTIC IS COMING OFF ON THE "A" PILLAR ON THE PASSENGER SIDE.
Structure, Apr 5, 2019
THE LEANING EDGES OF CAR HOOD HAS PAINT BUBBLES. THE LOCAL FORD REPRESENTATIVE STATED THIS WAS A CLASSIC FAULT OF FORD IN LATER MODELS WITH ALUMINUM HOODS. HE STATED THAT MOISTURE WILL PENETRATE THE PAINT AND CAUSE BUBBLES. HE STATED THAT FORD MOTOR WILL NOT CORRECT PROBLEM NOR WILL THEY REPAINT AT THEIR EXPENSE.
Structure, Mar 29, 2019
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION BY AN INDEPENDENT MECHANIC, CORROSION WAS FOUND ALL AROUND THE VEHICLE. BROADWAY AUTO (1010 S MILITARY AVENUE, GREEN BAY, WI 54304, (855) 395-2127)SCHEDULED A DIAGNOSTIC APPOINTMENT AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 3,092. THE CONSUMER STATED THE VEHICLE WAS DAMAGED WHEN A CAR WASH CHAIN BROKE. THE CAR WASH'S DOOR DROPPED ON THE VEHICLE AND THE CHAIN WRAPPED AROUND THE VEHICLE CAUSING SEVERE DAMAGE. WHILE AWAITING THE REPAIR, THE VEHICLE BEGAN TO RUST DUE TO WATER DAMAGE FROM THE CAR WASH. *JS *DT
Structure, Mar 3, 2019
ROOF RAIL COVERS HAVE REPEATEDLY BLOWN OFF THE VEHICLE WHILE DRIVING. THEY HAVE BEEN REPLACED BY FORD UNDER THE 3 YEAR/36K WARRANTY 3 TIMES ON MY VEHICLE, AND HAVE BLOWN OFF ON BOTH SIDES. THEY ARE ABOUT 5 FEET LONG PIECES OF PLASTIC, AND CERTAINLY PRESENT A HAZARD TO CARS ON THE HIGHWAY BEHIND ME WHEN THEY BLOW OFF. THE DESIGN APPEARS VERY POOR, AS THEY ARE SNAPPED INTO PLACE.
Structure, Nov 7, 2018
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 65 MPH, THE KEYLESS ENTRY PAD ON THE EXTERIOR OF THE DRIVER'S DOOR FRACTURED AND FELL OFF INTO TRAFFIC. SIMULTANEOUSLY, THE 'LIFTGATE AJAR' MESSAGE ILLUMINATED. THE CONTACT STOPPED AT A NEARBY FUEL STATION AND ATTEMPTED TO CORRECT THE FAILURE BY APPLYING MASKING TAPE TO RE-ATTACH THE KEYLESS ENTRY PAD TO THE DOOR. THE CONTACT STATED THAT SEVERAL WIRES WERE EXPOSED IN THE PROCESS. SUPREME FORD OF SLIDELL (400 EAST HOWZE BEACH ROAD, SLIDELL, LOUISIANA 70461, (877) 836-8413) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE AND THAT THE WARRANTY COVERAGE EXPIRED AT 36,000 MILES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Structure, Sep 13, 2018
TRIM PIECES ON EITHER SIDE OF FRONT WINDSHIELD FLEW OFF WHILE IN MOTION DRIVING DOWN THE INTERSTATE. BOTH SIDES CAME DETACHED DURING TWO SEPARATE INCIDENTS ABOUT A MONTH APART FROM EACH OTHER. DURING ONE INCIDENT (07/27/18) THE TRIM PIECE FLEW OFF OF MY CAR AND STRUCK ANOTHER VEHICLE IN THEIR FRONT WINDSHIELD. DURING THE OTHER INCIDENT (08/08/18), THE TRIM PIECE CAUSED A CAR BEHIND ME TO SWERVE TO AVOID THE DEBRIS WHICH IS DANGEROUS AND COULD HAVE POTENTIALLY CAUSED A MUCH WORSE ACCIDENT.
Structure, Jul 21, 2018
MOLDINGS FLY OUT WHILE DRIVING. REPLACED THEM ONCE ALREADY. SECOND TIME IT FLEW OUT HIT ANOTHER CAR.
Structure, Jun 25, 2018
ROOF RACK RAILS WITH PLASTIC COVER ON DRIVERS SIDE DETACHED AND FLEW OFF THE VEHICLE AT A SPEED OF 70MPH. DIDN'T KNOW IT WAS OFF TILL I STOPPED FOR FUEL. IF THIS PART HAD HIT ANOTHER VEHICLE, IT COULD HAVE CAUSED AND ACCIDENT. IT IS IN MY OPINION THAT THIS SHOULD BE A SAFETY CONCERN. I DON'T WANT TO BE LIABLE FOR ANYONE BECOMING INJURED DUE TO THE COVER HITTING A WINDSHIELD OR CAUSING OTHER DAMAGES.
Structure, Apr 24, 2018, fire
TL* THE CONTACT OWNS A 2017 FORD EXPLORER. THE CONTACT NOTICED THAT THE PILLARS ON THE VEHICLE WERE MELTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSIS THE FAILURE; HOWEVER, THE PILLARS WERE REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO FUTURE FORD LINCOLN (650 AUTOMALL DR., ROSEVILLE, CA 95661). THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS UNTOUCHABLE AND THE FAILURE OCCURRED DUE TO THE EXTREME HEAT FROM THE SUN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,000. *TT
Structure, Mar 23, 2018
DRIVER SIDE DOOR UNLATCHED AND FLEW COMPLETELY OPEN WHILE DRIVING DOWN A CITY STREET AFTER DRIVING FOR 40 MINUTES.
Structure, Engine, Jan 11, 2018, crash
MY WIFE WAS INVOLVED IN AN ACCIDENT ON ICY ROADS ON DECEMBER 5. SHE WAS DRIVING OUR 2017 FORD EXPLORER WHICH WE HAD PURCHASED ON MAY 31, 2017. SHE WAS STOPPED AT A RED LIGHT ON A COUNTRY HIGHWAY AND HEADED NORTH. THE LIGHT TURNED GREEN AND SHE HAD JUST GOTTEN THROUGH THE INTERSECTION WHEN A VEHICLE THAT WAS HEADING SOUTH, LOST CONTROL AND HIT HER HEAD-ON. THE ATTACHED PICTURE SHOWS THE AMOUNT OF DAMAGE SUSTAINED ON THE FRONT END OF THE VEHICLE. BEYOND THIS DAMAGE, THE IMPACT WAS STRONG ENOUGH THAT A MOTOR MOUNT MOUNTING PIN WAS SHEARED CLEAN OFF THE MOTOR AS WAS THE COVER ON THE TIMING BELT. THE REBAR IN FRONT OF THE RADIATOR WAS SNAPPED COMPLETELY IN HALF. ALL THIS DAMAGE...AND THE AND AIRBAGS DID NOT DEPLOY. THERE WAS SUFFICIENT DAMAGE THAT THIS $50,000+ VEHICLE WAS CONSIDERED A TOTAL LOSS. I'VE CONTACTED THE FORD DEALERSHIP IN SIOUX FALLS, SD WHERE WE BOUGHT THE VEHICLE. AS SOON AS I MENTIONED AIRBAGS, THEY SAID THEY WOULD NOT ADDRESS OR COMMENT ON ANY ADDITIONAL QUESTIONS I RAISED ABOUT THE VEHICLE SAFETY FEATURES. I'VE CONTACTED FORD MOTOR COMPANY DIRECT. SAME STORY. AS SOON AS THE SUBJECT OF AIRBAGS WAS LOCKED FIRMLY IN THE MIND OF THE LADY I WAS TALKING WITH, SHE PROCEEDED WITH ABOUT TEN MINUTES OF QUESTIONS. AFTER SPENDING PROBABLY 20 MINUTES ON THE PHONE WITH THIS LADY, ALL I GOT WAS, "YOU NOW HAVE A CASE NUMBER IN OUR SYSTEM." WHEN I ASKED ABOUT GETTING ANY FOLLOWUP CORRESPONDENCE, I WAS TOLD, "ALL FUTURE CORRESPONDENCE WILL BE BETWEEN THE INSURANCE COMPANY AND FORD MOTOR COMPANY." AND, I'VE HEARD NOTHING SINCE. BECAUSE MY WIFE WAS NOT AT FAULT IN THIS ACCIDENT, WE ARE DEALING WITH THE OTHER DRIVER'S INSURANCE COMPANY (FARM BUREAU) AND GETTING TREATED LIKE WE WERE THE PERPETRATORS INSTEAD OF THE VICTIMS.