2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: other or unspecified
374 reports, newest first. Show all
Other or unspecified, Aug 10, 2021
The contact owns a 2017 Ford Explorer. The contact stated that while driving approximately 30 mph, the engine shield fractured and detached from underneath the vehicle. The vehicle was taken to the local dealer who replaced the engine shield and the failure was remedied. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 74,300.
Other or unspecified, Aug 3, 2021
There seems to be an issue with exhaust entering the cabin of 2017 Ford Explorers. There is also a TSB out for this, but Ford refuses to do a recall. Exhaust should not enter the cabin of a vehicle. http://www.mhq.com/wp-content/uploads/2017/08/TSB-17-0044-Exhaust-Odor-in-Vehicle.pdf Below are some links that show others are having this issue. There is also a class-action lawsuit now against Ford for not fixing this issue. http://www.explorerexhaustsettlement.net/ https://www.motorbiscuit.com/the-ford-explorer-carbon-monoxide-lawsuit-finally-has-a-settlement/ https://www.motor1.com/news/314705/ford-explorer-exhaust-fumes-issue/ https://www.bloomberg.com/graphics/2019-ford-explorer-owners-say-suvs-making-them-sick/ https://www.explorerforum.com/forums/threads/bad-or-burnt-exhaust-smell-in-cabin-during-hard-acceleration.323597/page-117 https://www.cnet.com/roadshow/news/ford-explorer-owners-carbon-monoxide-nhtsa/ https://www.carcomplaints.com/Ford/Explorer/2017/exhaust_system/exhaust_fumes_in_cabin.shtml
Structure, Other or unspecified, Jul 11, 2021
A Pillar trim broke and flew off. This happened on both sides of the windshield. Passenger side hit windshield and ejected over vehicle. Drivers side slammed to drivers door window then continued on behind vehicle. If window had been open the sharp edges plastic would have hit driver. Motorcycles or convertibles behind vehicle may also be in danger.
Other or unspecified, Engine, Forward collision avoidance, Jul 8, 2021
Initially the cars check engine light came on intermittently for about 3 days, then one day while driving the wrench light came on and the car immediately started decelerating - almost as if I was breaking hard, and would not accelerate over 30. After turning it on and off multiple times the light went away for days until my appointment with the mechanic, that same day it came back on. We went to a Ford dealership and they said it was the throttle body and repaired it. Two weeks later the same issue occurred. I know this was a big issue in 2016 and earlier models, I believe the problem was never fixed in 2017 models. Our car is currently in the shop and they are "emailing Ford" about what to do. The first incident I was on the interstate when I stopped abruptly and the second was on the highway. I luckily had no one behind me both times otherwise this could've easily caused an accident.
Structure, Other or unspecified, Jun 1, 2021
We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.
Structure, Other or unspecified, Jun 1, 2021
Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.
Other or unspecified, May 19, 2021
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat
Other or unspecified, Apr 27, 2021
ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.
Other or unspecified, Mar 1, 2021
WHEN ACCELERATING ON TO THE HIGHWAY OR UPHILL, THE INSIDE CABIN SMELLS OF FUMES. I BELIEVE IT IS CARBON MONOXIDE. WHEN THE CAR IS WARMING UP IN THE MORNING, THE CABIN SMELLS DO FUMES, I BELIEVE ITNIS CARBON MONOXIDE. I HAVE PURCHASED A CARBON MONOXIDE DETECTOR AND WILL INCLUDE IT IN THE CABIN.
Other or unspecified, Feb 11, 2021
1ST TIME I HAD MY CAR WASHED THROUGH A DRIVE THROUGH CAR WASH THE LUGGAGE RACKS ON TOP OF THE EXPLORER LIFTED UP. TOOK THE VEHICLE TO FORD DEALERSHIP IN EL CAJON CA (WERE THE VEHICLE WAS PURCHASED) AND THEY WANTED $500 TO FIX IT. DID NOT GIVE ME A TICKET WITH THE PROBLEM LISTED ON IT. IT WAS A BRAND NEW VEHICLE. THEY NOW LIFT IN HEAVY WIND OR IF I TRY TO WASH THE TOP OF THE VEHICLE. NOT SURE OF DATE WAS IN 2017 RIGHT AFTER BOUGHT THE CAR.
Other or unspecified, Dec 14, 2020, fire
WHILE DRIVING DOWN THE HIGHWAY THE BACK SEAT IN FOLDED DOWN POSITION CAUGHT FIRE AND BURNED A 12 INCH HOLE THROUGH TOP AND BOTTOM OF SEAT. TO OUR KNOWLEDGE THE SEAT HEATER WAS NOT ON THE INDICATOR LIGHT WAS NOT ON.
Electrical system, Other or unspecified, Dec 10, 2020
REAR CAMERA GLITCHES OUT AND IMAGE IS DISTORTED ON MANY CASES WHEN BACKING UP.. SIMILAR TO CONCERNS ON RECENT RECALL ON NEWER MODELS. ADDITIONALLY, BACK ELECTRIC 12V PORT DOES NOT DISENGAGE AND HAS LIVE CONNECTION EVEN WITH NO KEY IN IGNITION. FINALLY, VENTS NEXT TO PASSENGER SIDE DOOR APPEARS TO EXUDE HOT AIR INTO CAR THAT MAY BE LINKED WITH EXHAUST WHEN CAR IS ON.
Other or unspecified, Dec 9, 2020
PURCHASED MY 2017 FORD EXPLORER 2/12/2018, BOUGHT NEW FROM DEALER, AND NOW HAS 6029 MILES ON IT. THE WINDSHIELD SEAL AND ROOF RAILS HAVE DETERIORATED AND COMING AWAY FROM THE SUV. BUT, THE PARTS THEY QUOTED ME WAS FOR FOUR PILLERS THAT GO ON EACH SIDE OF WINDSHIELD, NOTHING ABOUT A SEAL. I WAS INFORMED THIS IS NOT COVERED BY MY WARRANTY. I BELIEVE IT IS A DEFECT FROM THE MANUFACTURE AND SHOULD BE COVERED. QUOTED $982.01 TO REPAIR. THIS SHOULD BE A RECALL AND FORD SHOULD HAVE TO TAKE CARE OF IT. THE SERVICE ADVISOR SAID THIS PROBLEM WILL CONTINUE TO GET WORSE AND WINDSHIELD COULD CRACK CAUSING VISION PROBLEMS UNEXPECTEDLY AND COULD CAUSE HARM/INJURY TO THE DRIVER. THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GET SERIOUSLY HURT OR KILLED IN A ACCIDENT THAT COULD HAPPEN. I HAVE ALWAYS HAD FORD VEHICLES, BUT WILL NOT BUY ANOTHER AGAIN.
Other or unspecified, Sep 21, 2020
WHEN VEHICLE IS RUNNING AND ALL WINDOWS ARE CLOSE, IT HAS A CARBON DIOXIDE SMELL INSIDE THE VEHICLE AND I HAD TO ROLL DOWN THE WINDOWS TO LET THE AIR OUT.
Other or unspecified, Aug 5, 2020
MY FAMILY & I HAVE FELT DIZZY. LIGHT HEADED. HEADACHES, NAUSEA & NUMBNESS OF ARMS. WE SMELLED TOXIC FUMES & HAD A CHEMICAL TASTE IN OUR MOUTHS. ALL SYSTEMS POINT TO CARBON MONOXIDE POISONING. WE CANT EVEN DRIVE OUR VEHICLE ANYMORE & STILL OWE $30,000.00 ON IT. IT'S VERY UNSAFE WE ALMOST RAN OFF THE ROAD DUE TO FADING OUT FROM OUR DANGEROUS SYMPTOMS!
Other or unspecified, Jul 28, 2020
THE TOP RAIL OF THE ROOF RACK OF THIS CAR ISN'T ATTACHED TO THE VEHICLE VERY WELL AT ALL. I JUST LOST ONE WHILE GOING DOWN THE FREEWAY. AFTER TALKING TO THE DEALERSHIP - IT SOUNDS LIKE THIS IS A PROBLEM THAT FORD IS VERY MUCH AWARE OF. THE ROOF RACK IS IN TWO PIECES AND THE TOP PIECE IS FLIMSY AND JUST SNAPS IN. WHEN AIR GOT UNDER IT GOING DOWN THE FREEWAY - I HEARD IT POP AND REALIZED IT WAS OFF THE VEHICLE. IT'S LUCKY THAT IT DIDN'T HIT ANY OTHER CARS (OR A MOTORCYCLE!).
Other or unspecified, Jul 20, 2020
COSMETIC PLASTIC PANELING HAS TWICE COME OFF MY VEHICLE WHILE DRIVING ON AN INTERSTATE. THE FIRST TIME IF WAS THE SILVER PLASTIC MOLDING ON THE RIGHT SIDE OF THE ROOF RACK RAILS. THE SECOND TIME IT WAS A BLACK PIECE OF MOLDING JUST AFT OF THE PASSENGER WINDOW. FOR THE FIRST INSTANCE, A SMALL PIECE OF PLASTIC BROKE DUE TO WIND PRESSURE. THE SECOND INSTANCE REVEALED THAT THE PART WAS JUST GLUED ON IN TWO SPOTS. I HAVE STARTED NOTICING OTHER EXPLORERS IN GEORGIA/FLORIDA MISSING PIECES OF PLASTIC MOLDING. I BELIEVE THIS IS A MANUFACTURING PROBLEM. MY CONCERN IS IF THE PLASTIC COMES OFF AT A HIGH SPEED AND HITS A CAR BEHIND ME.
Other or unspecified, Engine, Fuel/propulsion system, Jun 25, 2020
STRONG SULPHUR SMELL ENTERS CABIN WHEN ACCELERATING. NOT A ONE-TIME EVENT. *TR
Other or unspecified, May 22, 2020
THE VEHICLE HAS COMPLETELY SHUT DOWN WHILE IN MOTION AND WHILE PARKED ON MULTIPLE OCCASIONS. THE VEHICLE HAS ALSO HAD MULTIPLE INSTANCES WHERE IT ACCELERATES ON ITS OWN, THE MOST NOTABLE BEING WHEN IT WILL APPLY FULL ACCELERATION WHILE IN A CORNER. THIS HAS BEEN REPORTED TO BOTH THE LOCAL DEALERSHIP NETWORKS AND FORD CORPORATE WITH NO WILLINGNESS TO DOCUMENT THE ISSUES OR INVESTIGATE. THE DATE OF FIRST INSTANCE HAS BEEN NOTATED BELOW. THIS VEHICLE HAS BEEN PARKED DUE TO THESE SAFETY CONCERNS AND REPLACED PRIOR TO LEASE EXPIRATION. *TR
Steering, Vehicle speed control, Other or unspecified, Apr 22, 2020
AS I WAS DRIVING THE EXPLORER THE CROSS TRAFFIC ALERT SENSORS WENT HAYWARE, THEN THE NAVIGATOR, RADIO, HVAC, AND EVERYTHING ELSE FROZE DID COMMANDS ON ITS OWN. THE PART ASSIST MODE CAME ON IT OWN, STEERING WHEEL CONTROLS WOULD NOT WORK AND CAR STARTED TO TAKE CONTROL. VERY SCARY AS THE CAR WAS TAKING COMMANDS I COULD NOT CONTROL. TOOK IT TO THE LOCAL FORD DEALER WHERE IT WAS DETERMINED TO BE THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM). MY VEHICLE IS JUST OUT OF WARRANTY AND FORD MOTOR COMPANY WOULD NOT HELP. VERY DANGEROUS, COST ME $1,200. FORD HAD THIS SAME PROBLEM ON EARLIER MODELS AND RECALLED, BUT NOT ON MINE. THIS FAILURE NEED TO BE ADDRESSED AND IF NOT FIXED COULD LEAD TO A SERIOUS ACCIDENT. FORD NEEDS TO ISSUE A RECALL. FORD WAS NO HELP TO ME, VERY DISAPPOINT IN FORD AND THEIR NEGLECT TO MINE AND MY FAMILIES STAFEY.
Other or unspecified, Mar 20, 2020
EXHAUST COMES INTO CABIN WHEN AC IS ON
Other or unspecified, Mar 10, 2020
I WAS SITTING IN THE DRIVERS SEAT AND DROPPED MY BELT CLIP FOR MY CELL PHONE BETWEEN THE DRIVERS SEAT AND THE CENTER CONSOLE. I REACHED BETWEEN THE DRIVERS SEAT AND CENTER CONSOLE TO RETRIEVE MY BELT CLIP AND AS I BROUGHT MY HAND BACK UP THE BRACKET THE SEAT IS ATTACHED TO SLICED THE SIDE OF MY HAND/THUMB OPEN. BLOOD SHOT OUT IMMEDIATELY SO I DROVE TO THE EMERGENCY ROOM WHERE I RECEIVED SEVERAL STITCHES.
Other or unspecified, Mar 4, 2020
TL* THE CONTACT OWNED A 2017 FORD EXPLORER. THE CONTACT STATED WHILE TESTING THE VEHICLE WITH AN ELECTROMAGNETIC READING DEVICE, HE NOTICED A HIGH LEVEL ELECTROMAGNETIC RADIATION. THE VEHICLE WAS TAKEN TO LEBANON FORD LOCATED AT (770 COLUMBUS AVE, LEBANON, OH 45036), WERE THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD BEEN DIAGNOSED BUT NOT REPAIRED. THE MANUFACTURER INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.*DT*JB*DT*JB
Other or unspecified, Jan 30, 2020, fire
WE WERE DRIVING FORWARD ON THE INTERSTATE WHEN THE CAR LOST POWER, A WRENCH LOGO APPEARED ON THE DASH DISPLAY, THEN WE COASTED THE CAR TO A STOP AT THE LEFT SIDE OF THE ROAD. THEN WE SMELLED SMOKE, SAW FLAMES FLICKERING UP FROM THE HOOD, VACATED THE VEHICLE AND CALLED 911 AS THE FRONT OF THE CAR UNDER THE HOOD BURST INTO FLAMES. THE CAR WAS QUICKLY ENGULFED IN FLAMES. CITY POLICE ARRIVED TO CONTROL TRAFFIC AWAY FROM OUR BURNING CAR, AND THEN THE FIRETRUCK AND FIREFIGHTERS ARRIVED AND PUT OUT THE FIRE. THE CAR WAS TOWED AWAY ON A FLATBED.
Other or unspecified, Dec 18, 2019
VERY STRONG ODOR OF EXHAUST FUMES INSIDE CABIN. I WAS USING THE CAR'S AUTOMATIC START FEATURE AND WHEN I GOT IN CAR TO DRIVE KIDS TO SCHOOL, YOU COULD SMELL EXHAUST THROUGHOUT CAR. JUST RECENTLY PURCHASED CAR AND NOTICED THIS ISSUE ON 2ND DAY OF OWNERSHIP. WHEN DRIVING ON HIGHWAY ODOR SEEMS TO GO AWAY BUT IF YOU STOP AT A LIGHT OR ARE IN SLOW MOVING TRAFFIC, FUMES QUICKLY BUILD UP AGAIN.