2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints: wheels
60 reports, newest first. Show all
Wheels, Jun 26, 2019
I TOOK MY VEHICLE IN FOR SERVICE AT LANDERS FORD IN COLLIERVILLE, TN ON 6/11/2019 BECAUSE I HAD A SLOW LEAK IN ONE OF MY TIRES AND NEEDED AN OIL CHANGE. THE TECHNICIAN WHO COMPLETED THE SERVICES TOLD ME THAT I NEED NEW TIRES. I QUESTIONED THIS BECAUSE THE TIRES ONLY HAD 28,222 MILES ON THEM. I WAS TOLD THAT THE TIRES THAT FORD PLACED ON THIS VEHICLE BEFORE IT WAS SOLD TO ME (HANKOOK) WERE WEARING OUT BEFORE THEY NORMALLY WOULD. (MY UNDERSTANDING IS THAT THE TIRES HAVE A 50,000 MILE WARRANTY ON THEM.) I ASKED WHAT WE COULD DO ABOUT GETTING THEM REPLACED AND WAS TOLD BY THE SERVICE ADVISOR THAT I WOULD HAVE TO BUY NEW TIRES. I EXPLAINED THAT THIS WAS UNACCEPTABLE AND CALLED FORD MOTOR COMPANY. I SPOKE WITH SEVERAL REPRESENTATIVES AT FORD BECAUSE I KEPT GETTING HUNG UP ON DURING THE CONVERSATION. ONE OF THE REPRESENTATIVES TOLD ME THAT FORD WOULD PAY 30% OF THE COST OF NEW TIRES. WE EVENTUALLY WERE ABLE TO GET A CASE OPEN ON THE ISSUE (CASE #CAS-21837229). FORD CONTACTED THE DEALER TO WORK ON A SOLUTION. ON 6/26/19, I RECEIVED A CALL FROM THE DEALERSHIP THAT THEY HAD CONTACTED THE TIRE MANUFACTURER AND WAS TOLD THAT THERE IS NOTHING THEY WOULD DO. THE SERVICE MANAGER INSTRUCTED ME TO CALL FORD BACK. I CALLED FORD, AND THEY TOLD ME THEY WOULD NOT DO ANYTHING FOR ME BUT THAT I SHOULD SAVE MY RECEIPT WHEN I GET NEW TIRES IN CASE A SERVICE ACTION/RECALL WAS ISSUED IN THE FUTURE.
Wheels, Jun 25, 2019
WE NOTICED SEVERE PREMATURE TIRE WEAR ON THE FACTORY TIRES ON OUR 2017 FORD EXPLORER. THE SUV CAME WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES WHICH STARTED SHOWING SIGNS OF PREMATURE WEAR WITHIN 15,000 MILES. NOW ONE IS COMPLETELY BALD AT 33,042 MILES AND THE OTHERS ARE PEELING/CRACKING. WE MADE SURE THE TIRES HAD SUFFICIENT AIR PRESSURE, AND ROTATED THEM AT EVERY OIL CHANGE, YET THEY STILL KEPT WEARING. THAT ONE TIRE HAS BEEN COMPLETELY BALD SINCE 30,000 MILES (ZERO TREAD AND WEAR INDICATOR BAND SHOWING). WE SAW THE NOTICE UNDER NHTSA ID: 10137109 (MANUFACTURER COMMUNICATION NUMBER: SSM 47195) AND MULTIPLE REPORTS OF BLOWOUTS. WE CALLED FORD ON 6-25-2019 AND FORD TOLD US THEY WOULD COVER 30% OF THE COST BUT WOULD REPLACE THEM WITH THE SAME KIND OF TIRE. WE CHOSE TO GET ANOTHER BRAND OUT OF AN ABUNDANCE OF CAUTION. THESE TIRES ARE GOING TO GET SOMEONE KILLED.
Wheels, Jun 21, 2019
EQUIPPED WITH HANKOOK TIRES VENTUS S1 NOBLE 2 255/50R20 THAT HAVE EXCESSIVE EARLY TREAD WEAR AND SCALLOPING/FLAKING ALONG THE EDGES. CAR HAD LESS THAN 16,000 MILES WHEN WEAR NOTICED. HAD TIRES ROTATED AND ALIGNED AGAIN TO ENSURE NOT CAUSED BY THESE ISSUES. NOW WORN TO THE POINT OF UNSAFE. ONLY DRIVEN ON HIGHWAY AND CITY STREETS.
Tires, Wheels, May 11, 2019
I PURCHASED A 2017 FORD EXPLORER XLT AND AFTER 20,000 MILES I WAS TOLD THE TIRES NEEDED TO BE REPLACED. I AGREE WITH THE SERVICE MAN AND AM LOOKING TO REPLACE THEM. I LOOKED AT THE TIRES, HANKOOK, VENOUS S1NOBLE 2, 255/50R20 105H AND SAW THE DOT DATE WAS 002881, 2012.. IF I'M READING THIS CORRECT THE TIRES WERE FIVE YEARS OLD UPON BUYING THE VEHICLE AND THEY ARE NOW SEVEN YEARS OLD WITH 20,000 MILES ON THEM. I BELIEVE THEY ARE UNSAFE AND WERE PROBABLE UNSAFE WHEN I BOUGHT THE VEHICLE
Wheels, Apr 19, 2019, crash
ON APRIL 19, 2019 I BROUGHT MY CAR TO FORD IN TORRANCE CALIFORNIA. THIS IS THE SECOND TIME I BROUGHT MY CAR TO THEM. I'M LEASING A 2017 FORD EXPLORE WITH HANCOCK TIRES. THESE HANCOCK TIRES ARE STANDARD ON ALL THE FORD EXPLORES. AT MILE 3000 I RECEIVED A SIDEWALL BLOWOUT ON MY PASSENGER REAR TIRE. AND WHILE 20,000 I NOTICED THE TREADING ON THE TIRES WERE VERY LOW, AND AT 25,000 THE RADIOS BEGAN TO SHOW. THIS IS WHEN I BROUGHT THE CAR BACK TO THE FORD DEALER. THE TECHNICIANS STATED THAT THIS TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. ALL FOUR HAD A TREADING THAT WAS EXTREMELY LOW. THE PROBLEM IS FORD IS CHARGING THE CONSUMER THE COST OF LABOR THE COST OF TAXES AND 70% THE COST OF THE TIRE. I BELIEVE WHEN THERE'S A DEFECTIVE TIRE OR ANY COMPONENT IN THE CAR THE SALES VENDOR IS RESPONSIBLE FOR REPLACING THE DEFECTIVE PART. FURTHERMORE I BELIEVE THE SALES VENDOR FORD SHOULD MITIGATE THE PROBLEM WITH THESE TIRES TO PROTECT THE CONSUMERS THEY ARE SELLING TO. THIS IS NOT WHAT HAPPENED IN THIS CASE AND MANY OTHER CASES. THE REASON I FOUND OUT MY TIRE TRADE-IN WAS LOW , WAS I PROCEEDED TO STOP MY CAR AT A STOP SIGN WHERE THERE WAS WATER OVERFLOWING AND I HYDROPLANED THROUGH THE INTERSECTION WITH MY YOUNG KIDS IN THE BACKSEAT. THESE TIRES ARE GOING TO KILL PEOPLE IF THEY ARE NOT RECALLED AND TAKE IT OFF ALL HER CARS. I AM A DOCTOR, AND I SEE PATIENTS WHO ARE INJURED IN ACCIDENTS ALL THE TIME BUT USUALLY TWO PERSONAL AIR. AFTER REVIEWING ALL OF THE NEGATIVE REVIEWS AND DEFECTS FROM THIS TIRE ONLINE I BELIEVE IT'S NEGLIGENCE BY THE FORD MOTOR COMPANY AND HANCOCK TIRES IF THIS MATTER IS NOT RESOLVED.
Wheels, Apr 15, 2019
BEFORE LEAVING FOR FLORIDA I HAD MY 2017 EXPLORER SERVICED AT THE DEALERSHIP. THERE WAS APPROX 16,000 MILES AND TIRES WERE CHECKED TO BE FINE. THESE TIRES ARE HANKOOK VENTUS S1 NOBLE TIRES. FIVE AND A HALF MONTHS LATER 18,000 MILES, TREAD IS WORN AND THEY ARE CHIPPING AND PEALING AND I HAD A BLOWOUT ON THE HIGHWAY.
Wheels, Mar 11, 2019
MY TIRES ARE SHREDDING AND FALLING APART. THE CAR HAS 21000 MILES ONLY. TIRES HAVE BEEN ROTATED TWO TIMES ALREADY. HAVE BEEN DRIVING FOR 30 YEARS AND I HAVE NEVER SEEN ANYTHING LIKE IT. WENT BACK TO THE DEALER AND THE MENAGER WAS NO HELP. WANTEDME TO PAY FOR NEW TIRES. ABSOULTELY RIDICULOUS AND HE WAS RUDE. I HAVE BEEN REVIEWING MANY CUSTOMER COMPLAINTS WITH THE SAME ISSUE.
Wheels, Feb 19, 2019
I PURCHASED A 2017 FORD EXPLORER WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES IN SEPT 2017. I ONLY HAVE 14400 MILES ON THESE TIRES. THEY HAVE ALWAYS BEEN INFLATED CORRECTLY, AND MAINTAINED. TODAY, MY HUSBAND NOTICED THE TIRES ARE SHREDDING. BASICALLY THE RUBBER IS PEELING OFF THE TIRE IN CHUNKS. FORD SAYS THEY DON'T WARRANTY TIRES, AND HANKOOK HAS THEIR HEAD IN THE SAND. SOMEONE IS GOING TO GET HURT! WHAT A SAD DAY!
Wheels, Feb 14, 2019
FORD EXPLORERS, SUCH AS MINE, ARE EQUIPPED FROM THE FACTORY WITH DEFECTIVE AND POTENTIALLY DANGEROUS HANKOOK VENTUS S1 NOBLE 2 TIRES, ACKNOWLEDGED BY THE TIRE MANUFACTURER HANKOOK. THIS TYPE OF TIRE PROVIDED BY FORD AND HANKOOK HAVE KNOWN ISSUES WITH THEIR CONSTRUCTION AND DURABILITY WHICH NOT ONLY IS A SIGNIFICANT CONCERN FOR THE HEALTH, SAFETY, AND WELFARE OF OWNERS SUCH AS MYSELF. MOREOVER, SIGNIFICANT FISCAL CONCERNS BASED UPON REPLACEMENT OF SUCH TIRES DUE TIRES DEVELOPING CRACKS, CRACKS, AND CHIPS IN TIRE SIDEWALL WHICH RESULTS IN RAPID LOSS OF TIRE PRESSURE THAT COULD CAUSE LOSS OF CONTROL OF THE VEHICLE AND INCREASE LIKELY OF AN ACCIDENT AND/OR SIGNIFICANT INJURY OR DEATH. I HAVE PERSONALLY SENT MY VEHICLE TO THE DEALER FOR TIRE REPLACEMENT DUE TO ISSUES WITH AFFECTED TIRE DAMAGE. HANKOOK MUST BE HELD ACCOUNTABLE FOR MANUFACTURING AND SELLING PRODUCTS WITH KNOWN DEFECTS. MY VEHICLE, WHICH I PURCHASED NEW FROM THE DEALER, CURRENTLY HAS 26,000 MILES ON IT AND I HAVE TO REPLACE HANKOOK'S DEFECTIVE TIRES DUE AS A RESULT OF THE TIRES HAVING CHIPS, CRACKS, AND UNUSUAL ACCELERATED TREAD WEAR WHICH WAS NOT THE RESULT OF IMPROPER ALIGNMENT.
Wheels, Feb 14, 2019
THE TIRES ON MY FORD EXPLORER WE'RE COMPLETELY BALD WITH LESS THAN 14,000 MILES ON THEN. I DRIVE SLOW AND AM SAFE MINDED DRIVER. WHEN THE TIRES APPEARED TO BE CUT I TOOK THE EXPLORER BACK TO THE DEALER AND TWO OTHER TIRE DEALERS. ALL SAID THE TIRES WERE DEFECTIVE AND WOULD BECOME DANGEROUS TO DRIVE IN SHORT PERIOD OF TIME. I SEE OTHER COMPLAINTS ABOUT THE SAME TIRES ON THIS SAME VEHICLE ON HERE. FORD DID NOT WANT TO WARRANTY THE TIRES.
Wheels, Feb 1, 2019
MY 2017 EXPLORER LIMITED (11042 MILES DRIVEN SINCE NEW AS OF TODAY ) AND PURCHASED NEW DECEMBER 2017 FACTORY EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, ARE VIBRATING AT ALL SPEEDS AND WON`T HOLD AIR PRESSURE LONGER THAN TWO WEEKS. DURING INSPECTION, MINUTE HAIRLINE CRACKS WERE DETECTED ON ALL 4 TIRES. THIS VEHICLE HAS ONLY BEEN DRIVEN SHORT DISTANCES NOT EXCEEDING 50 MILES RADIUS. THE TIRES WERE ROTATED AT 5000 MILES. THE VEHICLE WAS TAKEN TO A REPUTABLE SHOP FOR INSPECTION AND THEY RECOMMEND REPLACING ALL FOUR TIRES ASAP. THIS TIRES SHOULD ALSO BE INCLUDED IN THE RECALL ASAP.
Wheels, Jan 14, 2019
HANKOOK VENTUS S1 NOBLE 2 TIRE CHIPPING/PEELING AT 5000 MILES. FRONT TWO TIRES WORSE THAN REAR. ROTATED TIRES AND REPLACED THE TWO THAT WERE ON THE FRONT THROUGH THE DEALER. NOW THE THE TIRES HAVE FRONT TIRES HAVE 10,000 MILES AND ARE CHIPPING/PEELING.
Tires, Wheels, Jan 8, 2019
OEM HANKOOK TIRES ON 2017 FORD EXPLORER: WITH LESS THAN 15,000 MILES ON MY 2017 EXPLORER, IT BEGAN TO HYDROPLANE AT MUCH LOWER SPEEDS THAN WHEN NEW. THE TIRES ARE OEM, HANKOOK, VENTUS S1 NOBLE. I TOOK THE CAR TO FUGATE FORD, WHO SAID THEY RECENTLY PROCESSED TWO OTHER VEHICLES WITH BAD HANKOOK TIRES. ON CLOSER INSPECTION WITH DOUG AT FUGATE, YOU COULD SEE THE TIRE TREAD WAS RIPPING AWAY FROM ITSELF ALL THE WAY AROUND THE TIRE. FUGATE TOOK PICTURES AND PHONED HANKOOK. FUGATE CALLED ME TO SAY THAT BECAUSE THE TIRES HAD 6/32 TREAD REMAINING, THEY WOULD NOT PROCESS THE CLAIM. HANKOOK NEEDED THE TREAD WEAR TO BE 4/32 OR LESS. IN MY VIEW, THAT'S RIDICULOUS... THESE HANKOOK TIRES ARE DEFECTIVE AND UNSAFE, WHETHER AT 6/32 OR 4/32. TODAY, I HAD ALL FOUR DEFECTIVE TIRES REPLACED.
Wheels, Nov 25, 2018
2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES, SIZE: 255/50R20. CHUNKS AND PIECES OF THE RUBBER ARE DETACHING, PEELING, AND FLAKING FROM THE TIRE TREAD SURFACE. THE TIRES HAVE 13,100 MILES ON THEM. THEY ARE OEM FROM FORD. THERE ARE LOTS OF COMPLAINTS ON THE INTERNET FORD COMPLAINT WEB SITES. DOT DATE IS (1416) THIS IS A MANUFACTURE DEFECT.
Wheels, Nov 12, 2018
I LEASE A2017 FORD EXPLORER SPORT WHICH CURRENTLY HAS 20,000 MILES. I WENT TO FLOOD FORD DEALERSHIP FOR AN OIL CHANGE AND WAS ADVISED MY HANKOOK TIRES WERE WEARING RAPIDLY AND WOULD NEED TO BE REPLACED SOON. THE SERVICE ADVISOR STATED THAT THERE HAVE BEEN A LOT OF PROBLEMS WITH THESE CERTAIN TIRES. I INQUIRED DUE TO THE VEHICLE BEING UNDER WARRANTY IF THEY WOULD BE REPLACED AT NO COST TO ME. THE DEALER ADVISED THAT THEY CONTACTED HANKOOK AND THEY WOULD ONLY GIVE ME 500 DOLLARS TOWARDS A NEW SET. I FEEL THIS IS UNACCEPTABLE FOR ME THE CONSUMER DUE TO THE FACT HANKOOK ACKNOWLEDGES THERE IS A DEFECT WITH THEIR PRODUCT AND MY VEHICLE IS STILL UNDER THE BUMPER TO BUMPER WARRANTY. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Tires, Wheels, Nov 11, 2018
HANKOOK VENTUS S1 NOBLE2 (EXCLUDED FROM RECALL) ARE WEARING EXTRAORDINARY FAST AND THE RUBBER IS STARTING TO PULL APART, FLAKE AWAY. CHUCKS OF RUBBER ARE COMING OFF OF THE TIRE AND LEAVING HOLES THAT APPEAR TO BE ABOUT 1/4 INCH DEEP . THIS WILL BE OUR SECOND SET OF TIRES WITH THE SAME ISSUE AND THE VEHICLE HAS ONLY 40,000 MILES.
Wheels, Nov 6, 2018
2017 FORD EXPLORER SPORT. BASICALLY THE ORIGINAL HANKOOK VENTUS TIRES THAT CAME ON THE CAR HAVE WORN INCREDIBLY FAST. 15000 CURRENTLY AND THEY ARE ALMOST BALD ON THE EDGES. DEALER CLAIMED THAT ALIGNMENT WAS FINE. TIRES ALWAYS INFLATED AND ROTATED. I THINK THIS IS A SAFETY ISSUE. THESE TIRE ARE NOT ADEQUATE FOR THIS SIZE VEHICLE. FORD HOPES THAT CONSUMERS ARE STUPID AND JUST BUY NEW TIRES. THESE TIRES WILL GET PEOPLE KILLED. FORD SHOULD NOT USE THESE TIRES. ACTUALLY COME TO THINK OF IT MY 2018 VW GTI HAS THE SAME TIRES AND I HAD A SIDEWALL FAIL WITHIN 300 MILES OF PURCHASING. HANKOOK IS GARBAGE!!!!!!
Wheels, Nov 2, 2018
TAKATA RECALL MY CAR HAS 23,000 AND THE FRONT HANKOOK TIRES ARE BALD AND FLAKING OFF.
Tires, Wheels, Oct 29, 2018
PURCHASED 2017 FORD EXPLORER FEBRUARY 2017 WITH ORIGINAL HANKOOK VENTUS S1 NOBLE2 255/50R20 105H TIRES. HAVE 20,000 MILES AND HAVE BEEN ROTATED AT EACH OIL CHANGE; HAVE BEEN EXPERIENCING LOW AIR PRESSURE READINGS, CHIPPING ON TIRES, AND EXTREME TREADWEAR. DEALER SUGGESTED TO CONTACT HANKOOK DIRECTLY BECAUSE OTHERS HAVE EXPERIENCED SIMILAR ISSUES. MANY ATTEMPTS TO CONTACT HANKOOK CUSTOMER SERVICE HAVE NOT BEEN SUCCESSFUL...THIS IS ANOTHER DANGEROUS ISSUE SIMILAR TO THE FIRESTONE DISASTER.
Wheels, Sep 21, 2018
2017 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 105H TIRES, SIZE: 255/50R20. TIRES, CHUNKS AND PIECES OF THE RUBBER DETACHED FROM THE TIRES. CALLED MALLOY FORD IN WINCHESTER VA AND SAID NEEDED TO CONTACT A HANKOOK DEALER NO ONE WILL HELP AND ACCORDING TO THE TIRE MANUFACTURER WARRANTY THAT COMES WITH NEW CAR WOULD ONLY COVER SIXTY PERCENT OF THE TIRE REPLACEMENT AFTER 12,000 MILES. THE VEHICLE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE TIRES WERE NOT REPLACED. THE TIRE AND VEHICLE FAILURE MILEAGE IS 21,500 WITH 6/32 THREAD. FORD HAS MULTIPLE COMPLAINTS AND DOING NOTHING TO HELP EITHER IS HANKOOK . TIRES ARE A ROAD HAZARD AND COULD BLOW OUT AND CAUSE A ACCIDENT THIS NEEDS INVESTIGATED.
Wheels, Aug 23, 2018
HANKOOK TIRES (255/50R20 105H VENTUS S1 NOBLE 2) THAT CAME WITH THE VEHICLE ARE SHOWING UNUSUAL CRACKING AND CHIPPING. THE VEHICLE ONLY HAS 11,400 MILES AND IS DRIVEN ABOUT 5 MILES PER DAY AND MOSTLY IN A RESIDENTIAL AREA. I TOOK VEHICLE IN FOR A ROUTINE OIL CHANGE/TIRE ROTATION AND SERVICE TECHNICIAN WARNED ME THAT THE TIRES WERE WEARING AND CHIPPING. EACH TIRE HAS VISIBLE CHUNKS COMING OUT OF THE TREADS. I CALLED FORD AND HANKOOK TODAY AND REPORTED THIS PROBLEM, BUT I HAVE TO WAIT A FULL WEEK FOR AN APPOINTMENT TO GET THIS INSPECTED. OTHER OWNERS OF THIS VEHICLE HAVE REPORTED SIMILAR PROBLEMS AND IT IS VERY CONCERNING THAT FORD/HANKOOK HASN'T TAKEN ACTION TO RECALL AND REPLACE THESE TIRES. HTTPS://WWW.EXPLORERFORUM.COM/FORUMS/INDEX.PHP?THREADS/TREADWEAR-ISSUE-WITH-VENTUS-S1-NOBLE-2-HANKOOKS.457805/
Wheels, Aug 10, 2018
I HAVE A 2017 FORD EXPLORER WITH 5500 MILES AND NOTICED THE TIRES ARE HAVING UNEVEN WEAR THEY ARE HANKOOK VENTUS S1 NOBLE 2 IN 255/50/20 5MN1AH 1316 THIS IS A KNOWN ISSUE AND THESE SHOULD BE COVERED UNDER THE FACTORY/ TIRE WARRANTY AS IT STATES FROM 1 MILE TO 12K MILES IT IS COVERED 100% IN THE MANUAL AND HANKOOK WANTS TO PRO RATE THE TIRES FOR A DEFECT THAT IS CAUSED MY THE MANUFACTURING PROCESS SHAME ON THEM
Wheels, Aug 10, 2018
WHILE DRIVING THE VEHICLE AT APPROXIMATELY 20 MPH A LOUD NOISE WAS HEARD AND THE LEFT REAR TIRE RAPIDLY DEFLATED. INSTALLED THE FACTORY SPARE TIRE. NOTED A 2" LONG SLICE ACROSS THE TREAD OF THE TIRE. TOOK TO LOCAL MECHANIC FOR REPLACEMENT. MECHANIC DISCOVERED THAT THE TIRE WAS NOT PUNCTURED. THE TIRE FAILED. THE OTHER 3 TIRES WERE IN SIMILAR CONDITION. YOU COULD PICK PIECES OF RUBBER OUT OF THE TIRE WITH YOUR BARE HANDS. TIRES ARE 1 YEAR OLD AND HAD 20,000 MILES ON THEM. FORD DEALERSHIP SAID THEY WERE AWARE OF AN ISSUE WITH THE HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50R20. THE DEALERSHIP OFFERED A $196 CREDIT PER TIRE FOR A TIRE OF MY CHOICE. I HAD TO PAY FOR LABOR. IT THE FAILED TIRE HAD BEEN ON THE FRONT OF THE VEHICLE AND OPERATING AT HIGHWAY SPEEDS, THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT.
Tires, Wheels, Jul 24, 2018
2017 FORD EXPLORER SPORT WITH HANKOOK 255/50R20 105H VENTUS S1 NOBLE 2 TIRES ARE CHIPPING/CUTTING AND WEARING PREMATURELY. VEHICLE ONLY HAS 12,500 MILES.
Steering, Wheels, Other or unspecified, Jun 13, 2018
TIRES THAT CAME WITH VEHICLE HAVE CHUNKS OF TREAD PEELING OFF /CUTTING FROM NORMAL DRIVING OF 9100 MILES AND 11 MONTHS. THIS PRESENTS SEVERAL HAZARDS SUCH AS VEHICLE STABILITY, TRACTION AND POTENTIAL BLOWOUT / ROLLOVERS OTHER SIZES THESE SAME HANKOOK VENTUS S1 NOBLE2 HAVE ALREADY BEEN RECALLED DUE TO SIMILAR FAILURES. THESE ARE 255/50 R 20 SIZE.