2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Structure, Jun 9, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NTHSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had experienced the failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 72,000.
Engine, Jun 9, 2026
Car was running fine then went to start and received warning about car being too hot. Checked coolant and it was low. Refilled and drove home. Upon arriving engine light came on. PO301 code. There was coolant intrusion into the cylinders, leading to engine failure. Rough idle when starting. Did not drive after this. Went to start and car will not start at all. Symptoms include: Coolant loss with no visible leaks White exhaust smoke Rough idle or misfires P0300 / P0301 / P0302 codes Hydro-locked or destroyed engines
Structure, Jun 7, 2026
The silver roof rack cover on both sides of vehicle completely came off of vehicle while driving. The clips broke off just like the problems listed in another recall for the same year Explorer. There is a recall for all models of the same year and make, however the Limited is excluded from the recall. If someone was behind me it could've resulted in a crash. This recall for this part needs to be for all models.
Exterior lighting, Jun 5, 2026
The driver side headlight low beam LED stopped functioning. I noticed moisture inside the headlight housing. I bought a replacement headlight unit and a control module. The replacement headlight housing has also had the low beam go out, again. Now I have to purchase a module to see if the headlight itself is fine and it's possibly just the module that's going out. A lot of other people are having the same exact issue. This is ridiculous. How is this not a recall item?
Suspension, Jun 4, 2026
I had the rear toe links replaced under recall 21s32 on April 1, 2026. Within a month I started hearing a clunking noise from the back drivers side wheel whenever I hit a bump. My local mechanic looked at the Explorer and said the problem is the knuckle bushing. I contacted the Ford service department and asked them to fix it under customer satisfaction program 22N01. They told me I wasn’t eligible but for $185 they could do a diagnostic test and I’d be responsible for the full cost of any needed repairs.
Visibility/wiper, Jun 3, 2026
No warning. It was cold out. I ran into a store. Came back to my car and started it. The rear window defrost automatically turned on. I sat for a few minutes to let my car warm up and the back window exploded. I heard the loud explosion like a gun shot. Look back and the window exploded all into the vehicle. If I had a child in the 3rd row seat they would have had glass all over them. Possibly causing harm to any rear passenger. I since have had the window replaced. But after doing research about complaints. this has happened to several people. Even several times. This is a safety concern and should be thoroughly investigated!
Other or unspecified, May 28, 2026
The A-pillar appliqué trim bordering my windshield on both sides has become loose and has been detaching and flying into the road unexpectedly while I’m driving. I have been waiting over 18 months now for parts to become available for this repair as the hazard continues to become worse. The recall details indicate “ FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR THIS REPAIR. WHEN PARTS BECOME AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE PARTS AND LABOR. PARTS ARE ANTICIPATED TO BE AVAILABLE TOWARD THE LATTER HALF OF 2024.” but I have yet to be contacted to have this repair completed. I am filing this complaint because Ford has failed to address this repair in a timely manner.
Other or unspecified, May 27, 2026, crash
While driving approximately 65-70mph on a straight stretch of road back end began to fish tail, unable to control the steering of the vehicle, vehicle slide to right, hitting a ditch, causing the vehicle to roll multiple times . Causing severe damage to car, and bodily injury to driver.
Power train, Seat belts, Engine, May 27, 2026
I’ve had three transmissions replaced from 2023 to 2026. Ford no longer makes 2017 Ford Explorer transmissions so I keep getting bad parts. In 2026 engine light came on , coolant leaking into cylinders, $11K to fix. This car has left me stranded on the side of the road , not to mention months at the dealership trying to find transmission parts. Ford Corporation refuses to buy back vehicle based on lemon law. Rear seatbelts defective.
Engine, May 26, 2026
Car started to overheat randomly, no signs of issues before, replaced the water pump for the second time in a year (2025 and again 2026). Continued having issues & white smoke puffing, turned out to have an oil leak due to piston rings being melted to the pistons, causing all spark plugs (prior repalced) and engine to be bad. Car is continuing to worse, sputters just sitting after you start it. Smells like burnt oil. Too dangerous to drive so it’s been sitting for weeks after pouring $3,000 into it to not have it fixed and now needing a new motor.
Structure, May 22, 2026
. The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000( ); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the B- Pillar trim to eject from the vehicle and the fused was blown. The failure mileage was 102,000.
Structure, May 21, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 ( STRUCTURE); however, the part for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the remedy to be available. The contact stated that while driving approximately mph unknown, the A-pillar trim on the driver's side of the windshield detached, hitting the vehicle behind them. The contact stated that after speaking to the other vehicle's driver, there was no damage found. The contact continued to drive. The dealer was contacted, and it was confirmed that the VIN was not included in a recall for the A-pillar trim. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.
Electrical system, May 8, 2026
Odometer Fraud. The contact purchased a 2017 Ford Explorer. The contact stated it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. The contact was provided a report at the time of the purchase by the dealer. At the time of purchase, the vehicle mileage was 55717. After obtaining the Carfax report, it was discovered that the mileage was 80,758. No other agency was contacted. The VIN was not provided.
Other or unspecified, May 6, 2026
UNKNOWN. The rubber seals and plastics that hold my windhield in place are all cracking and fading significantly faster than they should be. The windshield has started leaking due to the fact that ford has not ensured that the peices were up protected
Other or unspecified, May 4, 2026
I have a 2017 Ford Explorer, that has a recall of A pillar trim piece, which I have been trying to get replaced since 2024. To date the dealership is telling me they don’t have the part. This part on the driver side has come off and I am concerned the passenger side will. I can only hope it does not come off and cause damage to other vehicles. Ford has issued a recall and is not provided the necessary part. This is a safety concern and I wish to file a complaint.
Structure, May 4, 2026
The contact owns a 2017 Ford Explorer. The contact stated that while driving at 55-60 MPH the front windshield trim on the passenger side had detached and almost hit another vehicle. The other side was also loose. The contact received the recall notification letters for NHTSA Campaign Number: 24V031000 (Structure) and NHTSA Campaign Number: 25V347000 (Structure). The vehicle was taken to the local dealer who ordered the parts 2.5 months ago. The vehicle was not diagnosed or repaired due to the parts being backordered. The manufacturer was contacted, who confirmed the status of the parts. Additionally, a case was opened and closed. The failure mileage was approximately 65,000.
Other or unspecified, May 3, 2026
The dashboard cover has come unglued from the part of near the front windshield. It first bubbled up then became unglued and rolled up. There’s white material underneath that appears to have swollen up like wet cork board. Also, this part of the dashboard is no longer flush like the parts to right and left of the distressed area. Additionally, the exposed white part reflects in my line of sight causing limited visibility which is a safety concern to me. Based on my research, this issue is being reported by owners of the 2017 and 2018 Ford Platinum Explorer models particularly. This issue is not something that I can repair as a DIY and since others are reporting the same exact issue with the same models, I tend to believe there’s a defect.
Other or unspecified, May 3, 2026
I am filing a safety complaint regarding my 2017 Ford Explorer XLT with the 3.5L V6 engine due to a known internal water pump design defect. The water pump is located internally and driven by the timing chain. When it fails, coolant can leak directly into the engine crankcase and mix with motor oil instead of leaking externally where it would be easier to detect. This creates a serious safety hazard because the engine can suffer catastrophic damage, sudden failure, loss of power, or complete shutdown, sometimes with little or no warning. In my case, the vehicle experienced symptoms consistent with internal water pump failure, including my car overheating out of nowhere, forcing me to coast to the side of the highway in very unsafe conditions. This defect can destroy the engine and create dangerous driving conditions, especially if power loss occurs while driving with children or passengers, thankfully I didn't have any of my three children with me when this happened. This appears to affect many Ford Explorer vehicles from similar model years, and numerous owners have reported similar failures. The repair cost is extremely high because replacement often requires major engine disassembly or full engine replacement. I am currently financing this vehicle with a balance of $14,000 left to pay and have already paid close to $28,000. This is extremely unfair and the cost to repair is close to $5,000. I don't see a way for myself to afford that. I believe Ford should be required to address this issue because: The design can allow coolant contamination inside the engine without obvious external leakage. Failure can occur suddenly and create safety risks. Repair costs are excessive for what appears to be a widespread defect. Owners may not receive sufficient warning before catastrophic failure. I am requesting that NHTSA investigate this defect for safety implications and determine whether a recall or broader manufacturer accountability is warranted. Thank you for your time.
Other or unspecified, Apr 28, 2026
Recall on exterior a-Pillar trim. Been to dealer Star Ford, Glendale, CA multiple times they are claiming Ford has not sent any parts to them. Almost seven months has passed, no parts from recall notice. What's going on? NHTSA Recall 24V031 [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Structure, Other or unspecified, Apr 28, 2026
While driving on the freeway the exterior b-pillar became partially detached from the drivers side of vehicle, causing the pillar to hang off the side. Very unsafe as it can strike another vehicle, or pedestrian. Part is now being held on by duct tape so it stays in place. The b-pillar part is attached to the electronic key number pad. Since this part was detached, the dome lights inside of the vehicle, stay illuminated for 10 mins after exiting. When entering the vehicle and turning it on to drive, the dome lights will not turn off until a speed of 5-10 MPH is reached. I have noticed abnormal car battery drainage because of these events. Additionally, the rear lift-gate no longer functions since the b-pillar detachment. Unable to open rear lift-gate at all. Unable to use the electronic keypad. Spoke to the dealership at least 10 times now and the same reason is given: “we have not received the parts.” They have stated that the parts were ordered for my vehicle in November of 2025. It is now the end of April 2026. Notice of this recall was 5-23-2025
Structure, Apr 28, 2026
While driving on the freeway the exterior a-pillar detached from the vehicle, causing it to strike the ground at an unsafe speed. Unsure if another vehicle was struck because of this molding failure. Spoke to the dealership at least 10 times now and the same reason is given: “we have not received the parts.” They have stated that the parts were ordered for my vehicle in November of 2025. It is now the end of April 2026. Notice of this recall was 1-19-2024.
Suspension, Structure, Apr 27, 2026
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V101000 (Suspension); however, the parts to do the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not available. The contact was informed that parts had been used to repair other vehicles after the contact had scheduled an appointment. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 142,000.
Power train, Apr 23, 2026
The contact owns a 2017 Ford Explorer. The contact stated that while driving 60 MPH on the highway, the vehicle hesitated and stalled. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 176,000.
Structure, Apr 23, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and sent a technician to duct tape the front windshield and front driver’s and passenger’s side door trims. The contact stated that while driving at an undisclosed speed, the A-pillar trim, front driver's and passenger's side door trims, and duct tape had detached. The contact stated that the failure resulted in electrical system failures for the front driver's side door panel, steering wheel control buttons, heated seats, horn, and speedometer. The radio remained in operation after the vehicle was turned off. The second dealer, Fritts Ford (8000 Auto Dr, Riverside, CA 92504); was made aware of the failure but confirmed that parts were not yet available for the recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Structure, Apr 22, 2026
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the exterior A-pillar trims and trims surrounding the windshield were fractured and partially detached. The dealer was contacted and informed that the recall remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.