2017 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 1,700 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Explorer model years with reports.
Of the 2017 reports, 34 involved a crash and 11 involved a fire. 51 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, bodyMay 23, 2025
Ford Motor Company (Ford) is recalling certain 2016-2017 Explorer vehicles. The driver and front passenger B-Pillar door trim may detach while driving.
Door trim that detaches while driving can create a road hazard, increasing the risk of a crash.
Dealers will repair the B-pillar trim, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 5, 2025. A second notice will be sent once the final remedy is available, anticipated November 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S53.
Campaign 25V347000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Suspension, rearJul 15, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.
A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will inspect and replace as necessary, the cross-axis ball joint (CABJ) knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.
Campaign 21V537000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Suspension, rearMar 12, 2021
Ford Motor Company (Ford) is recalling certain 2013-2017 Explorer vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin that were previously repaired under a prior recall numbers 16V-245 or 19V-435. The outboard section of a rear suspension toe link may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Ford will notify owners, and dealers will inspect the cross-axis ball joint (CABJ) knuckle attached to the rear suspension toe link and replace it as necessary, free of charge. The recall began November 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S62.
Campaign 20V675000 on NHTSA.gov
SeatsSep 11, 2019
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer vehicles equipped with power front seats. The seat frames may have sharp edges.
Occupants my contact the sharp edges when reaching between the power front seat and center console, increasing their risk of injury.
Ford will notify owners, and dealers will install protective tape on the exposed inside edge and tab of the power seat frames, free of charge. The recall began November 8, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S29.
Campaign 19V651000 on NHTSA.gov
Suspension, rearJun 10, 2019
Ford Motor Company (Ford) is recalling certain 2011-2017 Explorer vehicles. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, and inspect both rear toe link ball joints, replacing the rear wheel knuckle(s), if necessary, free of charge. The recall began June 26, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S17.
Campaign 19V435000 on NHTSA.gov
SteeringAug 28, 2017
Ford Motor Company (Ford) is recalling certain 2017 Explorer, Taurus and Police Interceptor Utility and Sedan vehicles. The steering gear heat shield fasteners may corrode, allowing the heat shield to detach.
If the heat shield detaches, the steering gear may overheat, increasing the steering effort required by the driver, especially at lower speeds, and increasing the risk of a crash.
Ford will notify owners, and dealers to inspect and replace the heat shield fasteners as needed, free of charge. The recall began on September 13, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S23.
Campaign 17V530000 on NHTSA.gov
Wheels, hubAug 28, 2017
Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.
A loss of the wheel or wheel end can increase the risk of a crash.
Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.
Campaign 17E048000 on NHTSA.gov
Seats, front assembly, reclinerMay 22, 2017
Ford Motor Company (Ford) is recalling certain 2017 Ford Explorer, F-150, F-250, F-350, F-450 and F-550 vehicles equipped with a manual driver's seat back recliner mechanism. In the event of a crash, the seat back frame may not restrain the occupant due to having inadequate welds. As such, these vehicles may not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202a, "Head Restraints" and 207, "Seating Systems."
If the occupant is not adequately restrained in the event of a crash, they have an increased risk of injury.
Ford will notify owners, and dealers will inspect and, if necessary, replace the seat back frame, free of charge. The recall began on June 7, 2017. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 17C08.
Campaign 17V332000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerDec 22, 2016
Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility vehicles equipped with 3.5L GTDI engines. Improperly brazed turbocharger oil supply tubes may leak oil on engine components.
An oil leak, in the presence of an ignition source, increases the risk of a fire.
Ford will notify owners, and dealers will inspect, and if necessary, replace the turbocharger oil supply tubes, free of charge. The recall began on January 31, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S46.
Campaign 16V925000 on NHTSA.gov
Representative owner complaints
1,700 reports, newest first.
Suspension, Jul 6, 2021
CURRENTLY LEFT REAR KNUCKLE AND LINK FAILING AND NEEDS TO BE REPLACED. Dealership service dept will not cover under warranty even though Ford had put out a recall for other 2017 ford explorers. recall# 19V435000. Ford previously replaced under warranty the rear left wheel bearing and then rear axle on two separate service visits, which both services required removal and repressing rear knuckle bushing. Now several months later, i am experiencing severe loud noises from my left rear knuckle.
Structure, Jul 5, 2021
While driving on a public road at approximately 55 mph the passenger side windshield trim piece flew off of my car. Fortunately, the piece did not strike any other vehicles on the road. I am now concerned that the driver's side windshield trim will also fly off while I am driving. At this time, Ford does not have a safety recall for this item. I have received a recall notice for another item. The notice indicates, "On your vehicle, it may be possible for the roof rail covers to become loose or detach from the vehicle". I scheduled an appointment to have this repaired but the service technician told me that they are not able to resolve the issue at this time. Apparently the initial "fix" did not work and Ford is trying to find another solution. These removable parts are a huge safety risk for everyone on the road. A recall and permanent solution is required to keep motorist safe. Thank you.
Air bags, Jun 24, 2021, crash
My daughter and I had a car accident she was driving and I was in the passenger side on April 28 the car side swiped us tried to avoid from hitting her in the back the seatbelts locked but the airbags never deployed none of the recalls were fixed and Ford denied my claims for nothing will not send out an investigator to check the car my insurance said it’s a total loss so I did get hurt in the accident and I want to be compensated please call me [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Structure, Jun 21, 2021
THE DRIVER'S AND PASSENGER SIDE WINDSHIELD PILLAR MOLDINGS ARE LOOSE AND COMING OFF AND MAKING A VIBRATION SOUND WHILE DRIVING AT ANY SPEED OVER 30 MPH. I HAVE READ MULTIPLE COMPLAINTS OF THEM FLYING OFF WHILE DRIVING AND POTENTIALLY CAUSING AN ACCIDENT TO OTHER MOTORISTS. PLASTIC MOLDING AT THE DOORS IS BE MELTING AND WARPING IN SEVERAL AREAS.
Engine, Fuel/propulsion system, Jun 12, 2021
What component or system failed or malfunctioned, and is it available for inspection upon request? I have been experiencing the smell of gas/exhaust leaking into the cabin. How was your safety or the safety of others put at risk? I am concern with the health issues that this smell could put my family and I in. Specially if theirs a possibility that carbon monoxide could be leaking into the cabin. Has the problem been reproduced or confirmed by a dealer or independent service center?No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? I had the vehicle inspected by Ford but they advise that they couldn’t reproduce the smell. They also advice that their were a two drain plugs missing in the lift gate which would resolve the issue if replaced. I have replaced the two missing plugs and continue to experience the issue. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?no
Structure, Jun 10, 2021
Multiple pieces of trim flying off vehicle. As of 6/10, pieces have blown off in the last couple weeks while driving down highway.
Engine, Jun 9, 2021
47k miles. 2.3L Eco-Boost. Rough idle, vibration/shaking sometimes at start, slow acceleration, Engine Coolant High Temp light came on for a minute while driving, Check Engine light came on after another rough start (stayed on) took it to Ford for service, they said several misfires, coolant in cylinders, and now possibly a blown head gasket. Waiting for word from Ford service dept, may need an engine replacement. Thankfully, covered by warranty, for now.
Structure, Other or unspecified, Jun 1, 2021
We have approximately 37000 miles on our 2017 Explorer. While driving on the interstate yesterday, it began making a near continuous wind vibration sound around the windshield. We stopped several times on our trip trying to determine where the sound was coming from—roof rack, something under hood, trim pieces, windshield support areas?—but we’re never able to find cause or stop the noise. We have an appointment at a Ford dealership later this week.
Structure, Other or unspecified, Jun 1, 2021
Roof rail came off on drivers side, passenger side is rattling and I'm worried it's going to come off while I'm driving and cause an accident.
Engine, May 27, 2021
‘17 Explorer with 32,000 miles on it, bought new from dealership and have kept up with all recommended maintenance to vehicle and have went above and beyond to keep it in pristine condition but started experiencing coolant dripping from internal water pump this May ‘21. Last year Jan ‘20 was repaired for faulty clock spring and again in March of ‘21. Same issue. No longer under bumper to bumper warranty so became out of pocket expense. This year alone, it’s been out of service for two weeks already.
Structure, May 25, 2021
The contact owns a 2017 Ford Explorer. The contact stated while driving 55 mph, the molding along with the passenger’s side windshield and roof detached without incident or impact. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 44,500.
Tires, May 24, 2021
On 5/21/2021 a Police Officer for the Iowa Tribe Police Department located in Perkins, Oklahoma was responding to a call and had just been canceled when the driver-side rear tire tread separated from the tire and it blew out. The officer's safety was at risk had she not been canceled and slowed down some or this could've resulted in a rollover or some other traffic collision possibly injuring or killing the officer or other individuals on the roadway. Direct Discount Tire in Stillwater Oklahoma is unaware of any recalls with this tire and have offered to help replace the tire. The tire hasn't been inspected by the manufacturer as I am unaware who manufactured this tire. Upon researching Nokian tire through the internet I discovered that Nokian Tires have had issues in the past for tread separation. The earliest I could fine may have been around 2016. There were no warning lamps and these tires were purchased and put on this vehicle brand new since February 2021. My concern is that there may be a manufacture default causing these tires to have tread separation. I am concerned because this is the brand of tire recommended for police unit bu Direct Discount. I am concerned an officer could be injured or killed in a crash if this is a defect by the manufacturer and we are getting much needed patrol vehicle tore up in the process.
Other or unspecified, May 19, 2021
After a heavy rain water accumulated inside the car front passenger floor and under the seat. After inspecting I could not determine where the water came in. I feel this is a safety concern due to the electrical wiring under the seat
Engine, May 19, 2021
Recall has been issued on the ford explorer for smell of exhaust in the cabin. I have had the recall inspected and completed in 2019. I am now smelling the exhaust again upon acceleration. I told the dealership I have always been able to smell the exhaust even after they "fixed" the issue the first time. It just wasn't as bad. The smell is much worse now.
Equipment, May 12, 2021
I HAVE A 2017 FORD EXPLORER. THE PASSENGER SIDE WINDSHIELD TRIM RIPPED OFF AS I WAS DRIVING APPROXIMATELY 55 MPH AND FLEW UP IN THE AIR AND LANDED BEHIND ME. FORTUNATELY, THERE WAS NOT A VEHICLE BEHIND ME. THE DRIVER'S SIDE WAS LOOSE, AND I GLUED IT DOWN WITH GORILLA GLUE AS A TEMPORARY HOLD. SINCE THAT TIME, I HAVE NOTICED MANY EXPLORERS WITH THE SAME MISSING WINDSHIELD TRIM. I FEEL THIS POSES A DANGER NOT NECESSARILY TO THE DRIVER, BUT OTHER DRIVERS ON THE ROAD.
Suspension, May 10, 2021
I HAD THE REAR SUSPENSION RECALL DONE AND AFTER PURCHASING A NEW SET OF TIRE MY REAR RIGHT TIRE IS WEARING INCREDIBLY FAST AS IF THE REAR SUSPENSION ISSUE IS STILL PRESENT.
Structure, May 10, 2021
THE DOOR DOOR KEYLESS ENTRY PAD BROKE OFF AND FLEW FROM THE VEHICLE WHILE DRIVING DOWN THE HIGHWAY. NO PRIOR DAMAGE TO THE KEYPAD/DOOR TRIM PRIOR TO THIS OCCURRING. UPON INSPECTION THE PASSENGER DOOR TRIM (WITHOUT THE KEYPAD) ALSO SEEMS TO BE "LOOSE" AT THE TOP, POTENTIALLY HAVING IT FLY OFF DURING NORMAL USE OF THE VEHICLE. DEALER SAID THAT A RECALL WAS IN PLACE FOR THE DRIVERS SIDE BUT THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL. ALTHOUGH, ALL DESCRIPTIONS I COULD FIND SEEM TO HAVE INCLUDED EXACTLY WHAT HAPPENED TO MY VEHICLE.
Wheels, May 7, 2021
WHILE DRIVING ON A STRAIGHT STREET 25-35 MPH JULY 30, 2020, ON A SUNNY DAY,MY CAR RIGHT PASSENGER TIRE CAME OFF. ON A CITY STREET. CAUSING MY CAR TO HIT THE CURB. THERE WAS NO BODY DAMAGE EXCEPT FOR THE PASSENGER FRONT AND REAR TIRE.
Suspension, Structure, May 3, 2021
I HAVE 2 RECALLS THAT MY DEALER WONT FIX BECAUSE THEY WONT GET ME A RENTAL CAR WHILE MY IS REPAIRED.MY QUESTION WHO IS RESPONSIBLE IF INJURY OR DEATH OCCURS BECAUSE OF THESE RECALLS ?
Tires, Apr 30, 2021
THE VEHICLE AND ITS WHEELS WITH ONLY 16,000 MILES HAS DEEP CRACKS AND CUTS ON THE SIDES OF THE TREAD, THREATENING FUTURE BREAKAGE OR EXPLOSION. AS FOREMENTIONED THE VEHICLE UNDERGOES REGULAR MAINTENANCE AS WELL TIRE ROTATION. THERE IS NO REASON FOR THE WHEELS TO BE THIS DAMAGED WITH SO LITTLE USE. TIRES: HANKOOK TIPE: VENTUS S1 NOBLE SIZE: 255 150/20 105H DOT 5MNC 1A H (1817) QUANTITY : 5
Power train, Apr 29, 2021
MY TRANSMISSION ON A PREVIOUS FORD EXPLORER AND NOW THIS FORD EXPLORER HAVE STARTED TO GIVE ME ISSUES AROUND THE 3RD YEAR OF OWNERSHIP. TRANSMISSION SLIPS, JERKS, AND CAR CUT OFF FOR AROUND 10 SECONDS 4 SEPARATE TIMES NOW. I CAN'T GET AN APPOINTMENT AT THE DEALERSHIP SO IT'S HARD TO HAVE CAR LOOKED AT. ALSO LEAKING TRANSMISSION FLUID AND RPM JUMPS HIGH THROUGHOUT DRIVE. THIS HAS HAPPENED WHILE DRIVING ON CITY STREETS AND FREEWAYS. TRANSMISSION IS ROUGHER ON ROADS THAT INVOLVE UPHILL AND DOWNHILL.
Suspension, Apr 27, 2021, crash
LEFT SIDE REAR SUSPENSION TOE LINK FRACTURE IN MY CAR OCURRED WHEN THE CAR WAS IN SERVICE ON A HIGHWAY! AFTER THE FAILURE MODE OCURRED, WE LOST THE CONTROL OF THE CAR AND WE FRONT CRASHED AGAINST A TRUCK. FORTUNATELLY A FATALITY DOES NOT OCURRED BUT IT WAS CLOSED, ONLY BODY INJURIES AND A LOST CAR. THIS FAILURE MODE HAS A RECALL AND CAMPAIGN UNDER THE NUMBER 20V675000, FORD DEALER IN MEXICO DOES NOT WANTS TO TAKE FULL RESPOSIBILTY OVER THE CATASTROFIC FAILURE AND DEFECTS COMING FROM THE OEM! THEY JUST REJECTED MY CLAIM. I NEED HELP ON THIS ISSUE ASAP. THIS UNIT WAS SOLD IN MEXICO, WE PLACED A REPORT WITH FORD MEXICO BUT THEY REJECTED, AND HIS ARGUMENT WAS THAT THE FAILURE ALREADY OCURRED AND THEY ARE NOT RESPONSIBLE NOW! DEALER SAID THE SAME. THIS IS SERIOUS AND SAFETY ISSUE DUE TO A DEFECTIVE PART WAS PLACED BY FORD AND PASSED AS AN ""OK" PART, MANY LIFES ARE IN RISK NOW!!! AND THEY JUST SAID IS NOT THEIR ISSUE.*DT*DT*DT CONSUMER STATED THERE HAVE BEEN 8 RECALLS SUBMITTED TO NHSTA RELATED TO THIS VEHICLE SO FAR.*JB
Other or unspecified, Apr 27, 2021
ONE WEEK AGO, MY FAMILY AND I TOOK A TRIP IN A RECENTLY PURCHASED EXPLORER WHERE WE ALL EXPERIENCED SYMPTOMS OF POISONING. WE ARE CURRENTLY GETTING THE VEHICLE SERVICES BY THE DEALERSHIP. HOWEVER, WE ARE NOT CONFIDENT THAT THE FIX WILL BE CORRECTED AS IT SEEMS LIKE THERE ARE MORE THAN ONE LOCATION WHERE THE LEAK CAN TAKE PLACE. I'D LIKE TO BE INCLUDED IN THE INVESTIGATION FOR THE CARBON MONOXIDE DETECTION IN THE FORD EXPLORERS. IF YOU HAVE ANYONE TO POINT US TOO IN REGARDS TO MAKING THIS A RECALL ON THESE VEHICLES IT WOULD BE APPRECIATED. THIS NEEDS TO HAVE MORE ATTENTION FOR ALL CARS AND HIGHER SAFETY STANDARDS SHOULD BE IMPLEMENTED ON BEHALF OF THE CONSUMER, IN MY OPINION. THANK YOU FOR YOUR TIME AND MY FAMILY LOOKS FORWARD TO HELP THIS INVESTIGATION.
Suspension, Power train, Engine, Apr 22, 2021
THE VEHICLE HAD LOOSE K MEMBER BOLTS, BENT STRUTS, LOOSE EXHAUST SYSTEM. THIS WAS FOUND WHEN WE TOOK VEHICLE IN FOR FIRST OIL CHANGE
Engine, Apr 20, 2021
MY 2017 FORD EXPLORER WITH 62,000 MILES SUFFERED A CATASTROPHIC ENGINE FAILURE WHILE DRIVING AT HIGHWAY SPEED. THE CAR IMMEDIATELY LOST POWER AND I WAS ALMOST HIT FROM BEHIND. I LIMPED INTO A REST AREA WHERE THE VEHICLE HAD TO BE TOWED TO A DEALER. THE FORD DEALER SERVICE TECHNICIAN DIAGNOSED THE ISSUE AS A MAIN BEARING FAILURE. THE CAR NOW REQUIRES A NEW ENGINE THAT WILL COST $6700 DOLLARS AND FORD HAS DENIED TO PROVIDE ANY FINANCIAL ASSISTANCE EVEN THOUGH THE VEHICLE HAS ONLY 62,000 MILES ON IT.