2018 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 730 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Explorer model years with reports.
Of the 2018 reports, 15 involved a crash and 7 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Seats, front assembly, reclinerAug 28, 2019
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Campaign 19V633000 on NHTSA.gov
Fuel system, gasolineNov 14, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.
Campaign 18V807000 on NHTSA.gov
Representative owner complaints: other or unspecified
167 reports, newest first. Show all
Other or unspecified, Aug 29, 2020
VEHICLE EQUIPPED WITH A 3.5L ECOBOOST V6 ENGINE HAD AN ILLUMINATED MALFUNCTION INDICATOR LAMP (MIL), POWERTRAIN MALFUNCTION (WRENCH) LAMP, SERVICE ADVANCETRAC MESSAGE, HILL START ASSIST NOT AVAILABLE MESSAGE, AND LACK OF POWER WITH DIAGNOSTIC TROUBLE CODE P0107 (MAP FAULTY). OCCURRED WHILE PULLING AWAY FROM A RED LIGHT WITHOUT WARNING. THIS DISABLED THE VEHICLE IN MIDDLE OF INTERSECTION AND POWER STEERING WAS LOST. VEHICLE LURCHED ERRATICALLY AND HAD TO BE PUSHED TO SAFETY THEN TOWED TO DEALER. VERY UNSAFE AS IT LITERALLY DIED AND STEERING WENT OUT WITHOUT WARNING!!! INITIALLY TOWED TO COLLEY FORD IN GLENDORA, CA. THAT DEALER WAS SO HORRIFIC TO DEAL WITH, WE HAD THE SUV IMMEDIATELY TOWED (AGAIN) TO PUENTE HILLS, CA DEALER. UNACCEPTABLE HANDLING BY COLLEY FORD.
Other or unspecified, Engine, Jul 15, 2020
WHEN ACCELERATING WE CAN SMELL EXHAUST IN THE CABIN OF OUR VEHICLE. THIS HAS BEEN AN ONGOING ISSUE FOR MORE THAN A YEAR. WE HAVE TO ROLL THE WINDOWS DOWN TO GET AIR. ON TRIPS FROM PHOENIX TO SAN DIEGO THRU THE MOUNTAIN PASSES WE HAVE GOTTON DIZZY FROM EXHAUST SMELL. I HAVE TAKEN IT TO THE DEALER 4+ TIMES TO COMPLAIN ABOUT THIS ISSUE, DEALER HAS SAID ITS A KNOWN ISSUE WITH NO FIX. YOU CAN SMELL THE HUMIDITY OF THE EXHAUST AS WELL AS THE BURNT OIL. EVERY TIME I GET IN MY VEHICLE WITH FRIENDS, I'M EMBARRASSED OF SMELLING EXHAUST AND HOPE IT DOESN'T AFFECT HEALTH OF ANYONE. WE CAN SEE THE EXHAUST SOOT BUILDING UP ALONG THE ENGINE BLOCK AND EXHAUST MANIFOLD BUT THE DEALER TOLD US THATS NORMAL ROAD GRIME.
Electrical system, Other or unspecified, May 24, 2020
I HAVE A FORD EXPLORER LIMITED 2018 WITH ROTTEN EGG AND SULFUR SMELL WHEN REMOTE START AT IDLE AND HARD ACCELERATION. I TOOK THE VEHICLE FOR THE 3RD TIME AND GOT IT BACK AFTER 14 DAYS. I WAS HOPING THEY WOULD REPLACE THE CATALYTIC CONVERTER BUT THEY DECLINED IT. THE REPORT STATED THERE WERE NO CAT CONVERTER CODE AND THAT BY DESIGN THE FORD EXPLORER'S CATALYTIC CONVERTER HAS NORMAL SULFUR AND ROTTEN EGG SMELL. THIS WAS TAKEN FROM THE VEHICLE REPORT " SOME SULFUR OR ROTTEN EGG TYPE SMELLS FROM THE EXHAUST ARE NORMAL BECAUSE OF THE CATALYTIC CONVERTER DESIGN. PLEASE CONFIRM THE SOURCE OF THIS STENCH BECAUSE AFTER HARD ACCELERATION AND OR REMOTE STARTS THE EXHAUST FUMES COULD SMELL LIKE SULFUR AND IT'S NORMAL" . HOW CAN I CLAIM THE 8YRS/80,000 MILES CATALYTIC CONVERTER WHEN THEY CALL SULFUR AND ROTTEN EGG NORMAL? WILL I JUST EXPOSE MY FAMILY TO CANCER CAUSING FUMES? IF I TRADE THIS VEHICLE I WILL BE $5000 NEGATIVE AND THE PERSON WHO WILL BUY THIS VEHICLE WILL HAVE THE SAME ISSUES. I CAN PROVIDE A COPY OF THE SERVICE REPORT IF NEEDED. *TR
Other or unspecified, May 7, 2020
EXHAUST FUME INSIDE THE CABIN. BROUGHT IT TO 2 FORD DEALERSHIP AND THEY BOTH SAID THEY COULD NOT DUPLICATE THE ISSUE. FORD GAVE ME EXTENDED SERVICE WARRANTY MAYBE TO KEEP ME CALM. BUT I GOT THE SUV IN JAN 2, 2019 AND UP UNTIL NOW I STILL SMELL THE FUME INSIDE THE CABIN. I HAVE 2 KIDS AND THEY HAVE BEEN INHALING TOXIC FUMES EVERY TIME I TAKE THEM INSIDE THE EXPLORER. ESPECIALLY WHEN YOU ACCELERATE HARD. *TR
Other or unspecified, Mar 1, 2020
THE TOP CAP ON THE DRIVERS SIDE (WHERE THE LUGGAGE RACK IS) CAME COMPLETELY OFF WHILE DRIVING ON THE HIGHWAY. THE PASSENGER SIDE ONE KEEP COMING LOOSE. THIS IS A SAFETY HAZARD, AS THE PIECE THAT FLEW OFF COULD HAVE INJURED SOMEONE OR WORSE. THIS IS NOT A SAFE PIECE ON THE SUV AND NEEDS TO BE ADDRESSED, AS MANY, MANY PEOPLE HAVE COMPLAINED ABOUT THIS ISSUE.
Electrical system, Other or unspecified, Feb 29, 2020
ELECTRIC SHORTAGES, SMELL BURNING WIRES, STALLS VEHICLE WAS REPURCHASED BY FORD AND I WANT TO MAKE SURE ITS REPORTED AS A LEMON AND NOT RESOLD FOR SAFETY OF OTHERS
Other or unspecified, Feb 2, 2020
WHEN CLIMBING HILLS AND ENGINE AT HIGH RPM I CAN SMELL EXHAUST IN THE CABIN PORTION OF MY VEHICLE. I INITIALLY THOUGHT IT WAS THE VEHICLE IN FRONT OF ME, BUT IT HAPPENED AGAIN A FEW DAYS LATER WHEN I WAS TRAVELING THROUGH THE HILLS AGAIN. SAME CIRCUMSTANCES, CLIMBING HILLS AT A HIGH RPM. SPEED WAS APPROXIMATELY 65 MPH. THE SMELL WAS EXACTLY THE SAME AS IF I WAS WALKING BEHIND THE CAR IN THE MORNING AFTER STARING THE ENGINE.
Other or unspecified, Engine, Jan 9, 2020
CONSTANT SMELLS OF CARBON MONOXIDE IN MY VEHICLE ALMOST EVERY TIME I ACCELERATE ABOVE 3500 RPM. I'VE TAKEN IT TO TWO DEALERSHIPS MORE THAN THREE TIMES FOR THE SAME PROBLEM WITH NO SOLUTION. EVERY TIME I GET IN MY VEHICLE I DREAD SMELLING THIS STUFF AND HOPE IT DOESN'T AFFECT ME OR A LOVED ONE.
Other or unspecified, Dec 11, 2019
CARBON MONOXIDE IS GETING INTO THE CABIN. I TAKE IT TO THE DEALER BUT THE CAN FOX IT. ITS BEEN 5 TIMES. TODAS I TURNER BACK TO THE DEALER. HEY BEEN VERY IRRESPONSABLE. CARBON MONOXIDE IS A VERY DANGER GAS AND I DON'T GOOGLE TO EXPOSE MY FAMILY FUE YO TOUR INRRESPOSABILITY.
Other or unspecified, Oct 2, 2019
THERE IS A STRONG EXHAUST SMELL IN THE CABIN OF THE VEHICLE UNDER MEDIUM/HEAVY ACCELERATION. IT COMES THROUGH THE A/C VENTS AND IS WAY STRONGER IN THE REAR BACK SEATS THAN THE FRONT SEATS. I HAVE TO ROLL DOWN THE WINDOWS FOR A FEW MILES TO LET IT AIR OUT. ONCE AT HIGHWAY SPEEDS THE SMELL WILL DISAPPEAR UNTIL YOU START CLIMBING A HILL OR STEEP GRADE OR YOU WERE FORCED TO SLOW DOWN AND GET BACK UP TO HIGHWAY SPEEDS. THE DEALER HAS STATED THEY CAN NOT DUPLICATE MY CONCERNS. I HAVE THREE SMALL CHILDREN THAT ALL RIDE IN THE BACK PLEASE TELL ME WHAT ARE MY OPTIONS AT THIS POINT.
Other or unspecified, Fuel/propulsion system, Sep 18, 2019
STRONG SMELL OF EXHAUST AND ROTTEN EGGS ENTERED THE CABIN 5 TIMES DURING A 4 HOUR ROAD TRIP DURING ACCELERATION AND AT HIGHER SPEEDS. THE SMELL CAUSED HEADACHES AND NAUSEA. THE WINDOWS HAD TO BE OPENED TO RELIEVE THE SMELL. THE ISSUE WAS REPORTED TO THE FORD DEALERSHIP ON THE NEXT POSSIBLE BUSINESS DAY AFTER OCCURRING FOR REVIEW IN A SCHEDULED MAINTENANCE WITHIN 2 WEEKS OF THAT DATE. NUMEROUS TSB (FOR PREVIOUS MODEL YEARS 2011-2017) AND COMPLAINTS (FOR MODEL YEARS INCLUDING 2018) FOR THIS SAME PROBLEM CAN BE FOUND IN ONLINE SEARCHES. AT THE TIME OF RECORDING THIS COMPLAINT, MY TRUCK IS STILL WITH THE DEALERSHIP UNDER REVIEW.
Other or unspecified, Sep 16, 2019
HANKOOK TIRES - 255/50R20 105H VENUS S1/S2 - HAD ONLY 2/32ND TREAD AFTER 21,000 MILES. THESE TIRES CAME ON MY 2018 FORD EXPLORER, WHICH I PURCHASED NEW. BOTH FORD AND HANKOOK TIRES KNEW ABOUT THE ACCELERATED WEAR ISSUE WHEN I PURCHASED THE VEHICLE, BUT NEITHER COMPANY MADE ME AWARE OF IT.
Other or unspecified, Sep 12, 2019
EXHAUST IN THE CABIN - HAPPENS DURNING AND AFTER ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE, HILLCLIMB OR PASSING ANOTHER VEHICLE.BOUGHT VEHICLE IN NOV. 2018 AND WERE TOLD THAT EXHAUST SMELL PROBLEMS DID NOT EFFECT 2018 OR 2019. SO WE BOUGHT IT.
Other or unspecified, Aug 17, 2019
BECOMING ILL WHILE DRIVING 2018 FORD EXPLORER. ON SEVERAL OCCASIONS, AFTER AN HOUR OR SO OF INTERSTATE DRIVING I FELT AS IF I WAS GOING TO PASS OUT, ALSO EXPERIENCED DIZZINESS, HEADACHE, NAUSEA, DIFFICULTY CONCENTRATING, AND ANXIETY. SYMPTOMS BECAME MORE SEVERE AFTER EACH TRIP. FINALLY, AFTER MY DAUGHTER ALSO EXPERIENCED DIZZINESS WHILE DRIVING MY VEHICLE, I RESEARCHED OTHER DRIVERS EXPERIENCING THE SAME SYMPTOMS AND REALIZED OTHER FORD EXPLORER DRIVERS WERE EXPERIENCING SIMILAR SYMPTOMS FROM CARBON MONOXIDE EXPOSURE. AFTER DOING SOME RESEARCH AND BRINGING THIS ISSUE TO THE ATTENTION OF OUR FORD DEALERSHIP, IT WAS RECOMMENDED INSTALLING A CARBON MONOXIDE DETECTOR. IT WAS INSTALLED AND THE PRESENCE OF CARBON MONOXIDE WAS DETECTED. I HAVE BEEN WITHOUT A VEHICLE FOR THE PAST THREE WEEKS. IT HAS BEEN AT THE DEALSHIP. THIS CASE IS NOW WITH THE FORD OFFICE OF COUNSEL AND I HAVEN'T HAD ANY INFORMATION OR CORRESPONDENCE FROM FORD.
Other or unspecified, Aug 16, 2019
THE PROBLEM IS EXHAUST IN THE CABIN... INTERMITTENT AND HAPPENS DURING ACCELERATION. OR WHEN THE VEHICLE IS UNDER STRESS ON AN INCLINE OR PASSING ANOTHER VEHICLE... CASE NUMBERS; CAS 22351032 CAS 15942505 CAS 22265738 I SPECIFICALLY ASKED ABOUT THIS POTENTIAL ISSUE WHEN I PURCHASED THIS VEHICLE AND WAS TOLD IT DIDN'T AFFECT THE 2018 MODELS.. SERVICE DEPT CALLED THE FORD TECH HOTLINE AND PERFORMED ALL THE PROCEDURES THE ENGINEERS REQUESTED AND DID NOT FIX THE ISSUE
Other or unspecified, Aug 12, 2019
ON HARD ACCELERATION EXHAUST FUME GETS INSIDE THE CABIN EVEN WHEN THE A/C IS ON CIRCULATING MODE. WHEN PARKED ON IDLE WITH A/C CIRCULATING MODE TOXIC SMELL GETS IN THE CABIN TOO. IT CAN BE SMELLED OR DETECTED MORE ON THE RUBBER DOOR SEALS AROUND THE VEHICLE. TOOK IT TO FORD MULTIPLE TIMES BUT THEY CANNOT SOLVE THE ISSUE. IM WORRIED ABOUT MY FAMILY'S HEALTH. FORD USA GAVE ME 40,000 MILES FREE OIL CHANGE AND TIRE ROTATION TO MAKE ME FEEL A LITTLE BETTER. I THINK THIS IS A COMMON PROBLEM OF FORD EXPLORER.
Other or unspecified, Jul 20, 2019
NUMERUS TIMES--WHILE ON VACATION-- DURING ACCELERATION --WEATHER PASSING OR CLIMBING AN UPHILL GRADE--EXHAUST FUMES CAN BE SMELLED IN THE CAR CABIN--AT TIMES VERY BAD VERY CONCERNED --WHEN CARRYING THE GRANDCHILDREN
Other or unspecified, Jul 15, 2019
SMELL OF EXHAUST ESPECIALLY IF ACCELERATING AT HIGH SPEED AND MORE NOTICEABLE IF THE THE AC CIRCULATION IS ON
Other or unspecified, Jun 26, 2019
VEHICLE EXHAUST SYSTEM EMITS CARBON MONOXIDE AND OTHER FUEL FUMES INTO THE CABIN ON VARIOUS OCCASIONS WHILE DRIVING. USUALLY OCCURS DURING AN ACCELERATION WITH STRESS AS IN AN UPHILL PUSH TO THE TOP OR IN LOCAL TRAFFIC WHILE CHANGING LANES WITH ACCELERATION STRESS. THESE ARE HEAVY ENOUGH FUMES TO CAUSE NASAL DISCOMFORT, ON OCCASION LIGHT HEADED FEELINGS, AND THROAT IRRITATION. THE DEALER HAS USED ALL FORD MOTOR CO. PROTOCOLS AND THE FUMES STILL PERSIST. FMC HAS HAD A REGIONAL DIRECTOR CONTACT ME WHICH RESULTED IN GOING TO ANOTHER DEALER TO TRY THE PROTOCOLS AGAIN. ALTHOUGH THERE HAS BEEN SOME REDUCTION IN THE VOLUME OF FUMES, THE VEHICLE STILL EMITS THE FUMES INTO THE CABIN. FMC HAS NOW, ONE PLUS YEARS LATER, TOLD ME TO BUY A CARBON MONOXIDE METER TO TEST FOR EXISTENCE OR HIRE AN ATTORNEY. NO OFFER OF A TRADE-IN AT A PRICE TO OFFSET THE DEFICIENCY. THAT BEING SAID, I DID TEST DRIVE TWO 2019 XLT'S AND HAD THE SAME EMISSIONS OCCUR IN BOTH CARS WITHIN 24 HOURS OF THE OVER NIGHT DRIVES.
Other or unspecified, Engine, Jun 17, 2019
EXHAUST IS LEAKING INTO THE CABIN WHILE DRIVING. USUALLY WHILE ACCELERATING
Other or unspecified, Jun 4, 2019
REAR CAMERA INTERMITTENTLY DOES NOT WORK. WHEN CAR IN REVERSE, IT WILL EITHER GIVE A PICTURE, GIVE A BLURRY PICTURE, OR BLACK SCREEN THAT SAYS "NO CAMERA".
Electrical system, Other or unspecified, Apr 6, 2019
THE EXPLORER WILL RANDOMLY NOT START LIKE A DEAD BATTERY, BUT THEN STARTS OTHER TIMES. BATTERY HAD BEEN REPLACED BY THE DEALER. SIDE MIRRORS WILL FOLD IN WHILE DRIVING AND WILL NOT FOLD BACK OUT UNTIL THE CAR IS STOPPED, TURNED OFF AND THEN RESTARTED. WHEN THESE ISSUES ARE PRESENT THE SYNC 3 SYSTEM WILL COMPLETELY TURN OFF. THIS IS RANDOM AT THE TIMES IT HAPPENS AND THE DEALER HAS NOT EXPERIENCED IT WHILE ITS BEEN IN THE SHOP. WE PURCHASED THE EXPLORER WITH 500 MILES IT AS A NEW CAR JANUARY 13TH 2019. IT HAS 4200 MILES ON IT AND HAS BEEN IN THE DEALERS SHOP A TOTAL OF 23 DAYS. THE LARGEST PROBLEM WE HAVE AND WHY THE VEHICLE IS PARKED IN OUR GARAGE AND DOES NOT GET DRIVEN IS THE EXHAUST FUMES IN THE CABIN. ITS SO STRONG THAT IF YOU DRIVE IT ANY LENGTH OF TIME YOU GET A SEVERE HEADACHE. MY ENTIRE FAMILY GOT SICK ALL AT ONCE ON THE ONE AND ONLY TRIP WE TOOK IN THIS VEHICLE. THE DEALER ALSO EXPERIENCED THIS WHEN THE TECHNICIAN GOT SICK DRIVING THE CAR. THEY PREFORMED THE RECALL PROTOCOL FOR PREVIOUS YEAR EXPLORERS AND MADE US TAKE IT BUT THE PROBLEM IS MORE PREVALENT THAN EVER NOW. IVE HIRED AN ATTORNEY AND THE DEALERSHIP WILL BE GETTING A FORMAL DEMAND LETTER TO PURCHASE THE VEHICLE BACK FOR WHAT WE PAID. IVE TRIED TO TALK TO THE GM OF THE DEALERSHIP AND WHILE HE AGREES THERE IS A HUGE PROBLEM WITH THE CAR THEY WILL NOT BUY IT BACK UNLESS WE AGREE TO LOOSE MONEY. FORD DENIED A CLAIM WE MADE FOR THEM TO REACQUIRE THE VEHICLE, AND THEY DENIED IT BEFORE THE THE DEALERSHIP WAS EVEN DONE WITH THEIR EVALUATION. IT'S BEEN A VERY DIFFICULT EXPERIENCE AND SEEMS UNLESS MY ATTORNEY GETS INVOLVED THERE WILL NOT BE A RESOLUTION.
Other or unspecified, Engine, Fuel/propulsion system, Feb 20, 2019
I HAVE BEEN SMELLING EXHAUST FUMES/ROTTEN EGG SMELL IN MY CAR WHEN ACCELERATING UP TO 60MPH. 1ST TIME IN SHOP THEY SAID BOLTS WERE MISSING ON ENGINE AND SOME WERE LOOSE.; THEY 'FIXED' IT. STILL SMELLED EXHAUST FUMES/ROTTEN EGGS, SO TOOK CAR BACK. THEY SAID FUEL GOT IN THE FUEL FILTER BUT THEY 'FIXED' THE PROBLEM. NO STILL SMELL EXHAUST/ROTTEN EGGS. TOOK BACK FOR 3RD TIME THEY HAD MY CAR FOR A MONTH AND THEY REPLACED THE WHOLE EXHAUST. NOW HAVE HAD CAR A WEEK AND A HALF AND I SMELL THE EXHAUST. I DON'T KNOW WHAT TO DO, I HAVE THIS BRAND NEW CAR COSTING ME $37000.
Other or unspecified, Feb 17, 2019
I SMELL SULFUR OR ROTTEN EGG SMELL IN THE CABIN AFTER HARD ACCELERATION WITH A/C ON AND VENTILATION CLOSED ON THE DASH BOARD. I BOUGHT THE SUV WITH 39,000 MILES 2018 FROM RUSSEL WESTBROOK HYUNDAI DEALER IN GARDEN GROVE CA. I TOOK IT 2X AT FORD CARUSO LONG BEACH CA. 1ST TIME THEY GAVE THE EXPLORER BACK TO ME THE SAME DAY, STATING THEY COULD NOT DUPLICATE THE SMELL OR ISSUE THAT I WAS COMPLAINING ABOUT. AFTER FEW DAYS, I BROUGHT IT BACK TO FORD CARUSO AND LEFT IT THERE FOR 4 DAYS WHILE I WAS MONITORING THE MILEAGE USING FORD PASS TO FIND OUT IF THEY TEST AND TEST DRIVE THE SUV. THEY KEPT THE SUV FOR 4 DAYS AND EVERY DAY THE MECHANIC DOES NOT HAVE ANY REPORT TO SAY ABOUT THE EXPLORER. I TALKED TO THE SUPERVISOR OF SERVICE DEPARTMENT AND TOLD HER THAT I HAVE NOTICED THAT THE SUV DID NOT MOVE FROM THE DELAERSHIP FOR TESTING, THEN I NOTICED THEY'VE FINALLY DROVE IT FOR 6 MILES ON THE 4TH DAY. ON THE 4TH DAY I ENDED UP TAKING THE SUV HOME BECAUSE THEY COULD NOT DUPLICATE THE SMELL COMING INSIDE THE CABIN. SUPERVISOR ASKED ME TO TAKE THE SUV BACK WHEN IT SMELLS TOXIC AGAIN INSIDE THE CABIN. I AM PLANNING TO BRING IT ON MONDAY AND LEAVE IT THERE UNTIL THEY FIX THE ISSUE. MY WHOLE FAMILY HAVE BEEN DEALING WITH COUGH AND COLD FOR MORE THAN 1 MONTH NOW, I HAD A FEELING IT WAS RELATED TO THE FUME COMING FROM THE EXHAUST. FORD CALLED ME AND SAID THE VEHICLE IS NOT QUALIFIED FOR BUYBACK PROG FROM FORD. I WILL STOP USING THIS SUV STARTING TOMORROW SUNDAY 2/17/19 TO SAVE OUR HEALTH. I WAS TOLD BY FORD SERVICE AGENT THAT THE RECALL HAVE BEEN RESOLVED AND THAT 2018 MODELS WERE ALREADY CORRECTED. PLEASE HELP ME RESOLVE THIS ISSUE BEFORE MY FAMILY DEVELOP SERIOUS ILLNESS.
Other or unspecified, Jan 31, 2019
WHEN TEST DRIVING THIS NEW 2018 EXPLORER XLT AT HAWK FORD IN OAK LAWN, IL, THERE WAS A TERRIBLE SULFUR SMELL IN THE CABIN. IT WAS SO BAD THAT THE SALESPERSON OPENED THE WINDOWS, EVEN THOUGH IT WAS ONLY ABOUT 5 DEGREES OUTSIDE. THIS IS CONSISTENT WITH THE WIDELY REPORTED AND KNOWN MANUFACTURER DEFECT OF EXHAUST GAS LEAKING INTO THE CABIN THAT HAS BEEN REPORTED ON PREVIOUS MODEL YEAR EXPLORERS AND IS THE SUBJECT OF A CLASS ACTION LAWSUIT.