2018 Ford Explorer
Problems, recalls and owner-reported issues
Structure is the leading concern among 730 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Explorer model years with reports.
Of the 2018 reports, 15 involved a crash and 7 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Structure, bodyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The roof rail covers may come loose and detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will inspect the roof rail covers and as necessary, repair or replace the push-pins, rail clips, or roof rail covers, free of charge. Interim letters, notifying owners of the safety risk, were mailed August 28, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S54. This recall expands previous NHTSA recall number 21V316. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V448000 on NHTSA.gov
Suspension, rearFeb 20, 2026
Ford Motor Company (Ford) is recalling certain 2017-2019 Explorer vehicles. The rear suspension toe links may fracture.
A rear toe link fracture can result in a loss of steering control, increasing the risk of a crash.
Dealers will replace the toe links, free of charge. Owner notification letters were mailed on March 16, 2026. Owners may contact Ford Customer Service at 1-866-436-7332. Ford's number for this recall is 26S08. This recall is an expansion of previous NHTSA recall number 21V537. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning February 25, 2026.
Campaign 26V101000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Structure, body, roof and pillarsJan 19, 2024
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Campaign 24V031000 on NHTSA.gov
Structure, bodyMay 5, 2021
Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.
A detached roof rail cover can create a road hazard, increasing the risk of a crash.
Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.
Campaign 21V316000 on NHTSA.gov
Seats, front assembly, reclinerAug 28, 2019
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator vehicles equipped with rear outboard seats and manual seat back recliner mechanisms. The recliner mechanisms may be missing the third pawl required for seat back strength, resulting in a loose seat back. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 202, "Head Restraints" and 207, "Seating Systems."
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Campaign 19V633000 on NHTSA.gov
Fuel system, gasolineNov 14, 2018
Ford Motor Company (Ford) is recalling certain 2018 Ford Explorer vehicles equipped with 2.3L or 3.5L GTDI engine. Due to an assembly error, the fuel pressure sensor may leak fuel.
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Ford will notify owners, and dealers will replace the fuel line assembly, free of charge. The recall began December 7, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S35.
Campaign 18V807000 on NHTSA.gov
Representative owner complaints
730 reports, newest first.
Engine and engine cooling, Aug 30, 2018
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE ACCELERATING, EXHAUST FUMES EMERGED AND CAUSED A STRONG ODOR. THE VEHICLE WAS TAKEN TO LAMOUREUX FORD (366 E MAIN ST, EAST BROOKFIELD, MA 01515) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 1,100. *TT UPDATED 10/17/18*JB
Other or unspecified, Aug 29, 2018
I TRADED IN MY 2014 FORD EXPLORER BECAUSE THEY COULD NOT FIX THE EXHAUST SMELL ENTERING THE CABIN WHEN EXCELLERATING OR CLIMBING HILLS. IT CAUSES CARBON MONOXIDE TO ENTER THE CABIN WHICH CAN MAKE YOU SICK OR LIGHTHEADED . THIS OCCURS WHEN THE INTERIOR VENT BUTTON IS USED THE CIRCULATE THE AIR IN THE CABIN. WELL MY 2028 STILL HAS THE SAME PROBLEM. THERE WAS A LAWSUIT IN FLORIDA OVER THIS ISSUE. APPARENTLY IT IS A DESIGN FLAW IN ALL THE LATE MODEL EXPLORERS. IT HAPPENS EVERY TIME. SOMETIMES IT IS VERY HEAVY.
Visibility/wiper, Aug 18, 2018
FRONT SOUND SCREEN WINDSHIELD SEEMS VERY SOFT AND WEAK. SLIGHTEST STRIKE FROM ROAD DEBRIS CAUSES CHIP OR CRACK. DEBRIS STRIKES REGARDLESS OF AMOUNT OF IMPACT HAS CAUSED CHIPPING, CRACKS, AND VISIBLE SCRAPES OF MATERIAL. WINDSHIELD IS SOUND SCREEN AND SEEMS MADE OF EXTREMELY SOFT MATERIALS MAKING VULNERABLE TO EASY DAMAGE WHICH IS SAFETY RISK TO DRIVER AND OCCUPANTS WHILE DRIVING REGARDLESS OF ON HIGHWAY OR CITY STREET.
Engine and engine cooling, Aug 17, 2018
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A SULFUR ODOR COMING THROUGH THE AIR VENTS IN THE VEHICLE. THE FAILURE CAUSED THE CONTACT TO BECOME NAUSEOUS AND DIZZY. THE CONTACT WAS CONCERNED FOR HER SAFETY. WINNER FORD (250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ, (856) 428-4000) DIAGNOSED THAT THE SULFUR ODOR WAS COMING FROM THE EXHAUST AND THE CATALYTIC CONVERTER. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING NORMALLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS 3,500.
Steering, Engine, Aug 8, 2018
MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.
Other or unspecified, Aug 5, 2018
IT A NEW CAR THAT I BOUGHT TO AVOID THE SAME PROBLEM IN A 2016 FORD EXPLORER, BECAUSE FORD NEVER SOLVED THE ISSUE, AND THIS ONE FORD EXPLORER 2018 HAS THE SAME THINGS, A BAD SMELL IN SIDE THE CAR WHEN ACCELERATED. FORD IS PUTTING OUR LIVES IN JEOPARDY, I WONDER IF THEY ALREADY HAVE AN EFFECTIVE SOLUTION TO THIS PROBLEM
Other or unspecified, Aug 2, 2018
BOUGHT THIS CAR BRAND NEW AND FOR ABOUT THE FIRST 2 MONTHS IT WAS GREAT. THEN IT STARTED TO SMELL LIKE ROTTEN EGGS OR SULFUR IN THE CABIN OF THE CAR WHEN I BEGIN TO ACCELERATE. USUALLY BETWEEN 50-75 IT CAN GET PRETTY BAD. DOESN'T DO IT EVERY TIME BUT WHEN IT DOES IT STAYS IN THE CABIN FOR SEVERAL MINS AND HAVE TO ROLL THE WINDOWS DOWN TO GET THE SMELL OUT. I AM 8&1/2 MONTHS PREGNANT AND HAVE A 6 YR OLD THAT IS ALWAYS WITH ME. THIS IS NOT FUNNY OR COOL. I HAVE MADE NUMEROUS COMPLAINTS TO MY DEALERSHIP ABOUT THIS ISSUE AND HAVE TAKEN IT TO THEM 2 TIMES AND THEY SAY THEY CAN'T FIX IT BC THEY DON'T SMELL IT FOR ONE AND THE OTHER THERE IS NO RECALL ON IT. MY DAUGHTER AND I BOTH HAVE HAD HEADACHES BC OF THINS CRAP. WHAT IS IT GONNA TAKE TO GET MY CAR FIXED?? A CAR THAT IS COSTING ME 40,000 DOLLARS. IS SOMEONE GONNA HAVE TO DIE BC OF THIS BEFORE FORD PULLS THEN HEADS OUT OF THEIR BUTTS AND FIX THIS.... THE FIRST GUY THAT LOOKED AT IT TOLD ME TO TURN THE RECIRCULATE BUTTON OFF ON MY AC..!! OK??? THE SECOND GUY THAT ROAD WITH US SAID TO BUY A CARBON MONOXIDE TESTER AND TEST IT OURSELVES. I'M LIKE COME ON PPL IT'S A BRAND NEW CAR. JUST FIX THE DANG THING. THIS IS RIDICULOUS. I DO NOT WANT ANOTHER FORD PRODUCT BC THEY SEEM TO NOT CARE ABOUT ME MY UNBORN BABY MY DAUGHTER HUSBAD OR THE CAR FOR THAT MATTER
Engine and engine cooling, Jul 31, 2018
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. WHILE OPERATING THE VEHICLE, THE ODOR OF EXHAUST FUMES WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (KENDALL FORD, 250 E. OVERLAND RD, MERIDIAN, ID), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. AFTER RETRIEVING THE VEHICLE, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,143. *TT CONSUMER IS SMELLING A EXHAUST ODOR IN CAB INTER./ POSSIBLE ANOTHER TYPE OF SMELL... CUSTOMER STATES THAT HE JUST GETS A BAD ODOR INTERMITTENTLY THOUGHT IT MIGHT BE EXHAUST. UPDATED 10/23/18*JB
Other or unspecified, Jul 30, 2018
EXHAUST FUMES ENTERING THE CABIN UNDER ANYTHING MORE THAN LIGHT ACCELERATION. LESS THAN 3000MILES ON THE CAR. USED TO HAUL OUR KIDS AROUND. I THOUGHT IT WAS UNUSUAL AND THEN I DISCOVERED THE LONG HISTORY OF THIS PROBLEM WITH NO RECALL. THIS NEEDS TO BE ADDRESSED. THIS IS UNSAFE. MAKING AN APPOINTMENT WITH THE DEALERSHIP. JUDGING BY THE RESPONSE FROM FORD , WE ARE NOT OPTIMISTIC THIS WILL BE FIXED. UNSAFE TO DRIVE THESE CARS IN THIS CONDITION. ANYTIME FUMES ENTER THE CABIN IT IS UNSAFE, REGARDLESS OF FORD'S POSITION. NEVER HAD THIS HAPPEN IN ANY OTHER CAR.
Visibility/wiper, Jul 23, 2018
PURCHASED MY EXPLORER ON MAY 28, 2018, VEHICLE CURRENTLY HAS LESS THAN 6,000 MILES ON IT AND THIS MORNING, MY DAUGHTER USED THE REMOTE TO UNLOCK THE DOORS AS IT SAT PARKED ON OUR DRIVEWAY, CLIMBED IN AND CLOSED THE FRONT PASSENGER DOOR AND THE BACK WINDOW SHATTERED. GLASS WAS INSIDE, OUTSIDE AND THEN PIECES CONTINUED TO FALL. THE BOTTOM OF THE WINDOW HAS SMALL CHUNKS OUT OF IT ON THE EDGES AS WELL.
Other or unspecified, Jul 20, 2018
EXHAUST FUMES INSIDE THE CABIN AT HIGHWAY SPEEDS
Engine and engine cooling, Jul 19, 2018
TL* THE CONTACT OWNS A 2018 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES SEEPED INSIDE THE VEHICLE CABIN WHILE DRIVING. THE VEHICLE WAS TAKEN TO HEALEY FORD LINCOLN (2528 NY-17M, GOSHEN, NY 10924, (877) 706-3640) AND WAS REPAIRED AT LEAST TWICE FOR THE FAILURE. THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 3,000.
Other or unspecified, Jul 17, 2018
EXHAUST LEAKING INTO PASSENGER COMPARTMENT CAUSING NAUSEA AND LIGHT HEADEDNESS. SYMPTOMS "SLIGHTLY" IMPROVE WHEN AIR CONDITIONING IS CHANGED FROM RECIRCULATE TO FRESH AIR OR WHEN WINDOWS ARE OPENED. WILL SCHEDULE A SERVICE APPOINTMENT WITH DEALER BUT WANT TO BE INCLUDED IN YOUR DATABASE.
Electrical system, Other or unspecified, Engine, Jul 15, 2018
EXHAUST FUMES ARE ENTERING THE CABIN DURING ACCELERATION AND WHEN THE AC IS ON. SEVERAL FAMILY MEMBERS HAVE COMPLAINED ABOUT THE SMELL WITHIN THE CABIN. I PERSONALLY HAVE EXPERIENCED HEADACHES AND BURNING EYES BECAUSE OF THE ISSUE. IT SMELLS LIKE BURNT HAIR. THIS IS A FAMILY VEHICLE USED TO TRANSPORT MY ENTIRE FAMILY INCLUDING MY 5 MONTH OLD BABY. THIS SMELL IS MAKING EVERYONE NAUSEOUS.
Structure, Jul 11, 2018
PURCHASED 2018 FORD EXPLORER XLT W/ AUTO NATION FORD CORPUS CHRISTI, TEXAS MAY 29, 2018. JUNE 20, 2018 I NOTICED THE PASSENGER SIDE FLOOR BOARD WAS COMPLETELY DRENCHED W/ H2O. THIS WAS DURING THE TIME WE HAD HEAVY RAINFALL. MY VEHICLE WAS PARKED AT WORK, NO FLOODING IN THE AREA, NO WINDOWS LEFT DOWN.THE H2O WAS ONLY ON THE PASSENGER SIDE FLOOR BOARD & UNDER THE PASSENGER SEAT. JUNE 21, 2018-DROPPED VEHICLE OFF AT SERVICE DEPARTMENT. SERVICE DEPARTMENT CLAIMS THEY CHECKED EVERYWHERE. CAN'T IDENTIFY WATER LEAK. IN 2015 THE FORD MOTOR CO. ORDERS: STOP SELLING SOME 2015 FORD EDGE CROSSOVERS FOR THIS EXACT REASON. TECHNICIAN ARE NOT ABLE TO IDENTIFY THE LEAK EVEN AFTER A "WATER TEST". 2015 FORD EDGE: PROBLEM INVOLVED WATER SEEPING THROUGH A JOINT IN THE FRONT PILLAR, BEHIND THE HOOD HINGES. SERVICE DIRECTOR IS INVOLVED. INFORMS ME THEY CANT FIND THE LEAK. I ADVISED HIM TO RUN THE VEHICLE THROUGH THE CAR WASH. ACCORDING TO CONSUMER REPORTS, ENGINEERS DISCOVERED THAT RUNNING THE FORD EDGE THROUGH A CAR WASH LED TO SOPPING WET FLOORS ON THE DRIVERS SIDE. SERVICE DIRECTOR INFORMS ME HE DID SEE WATER LEAKING IN WHEN THEY RAN IN THROUGH THE CAR WASH. THEY THINK THEY FOUND THE DEFECT. VEHICLE: IN BODY SHOP & COLLABORATE WITH FORD TO PLACE A SEALANT. THEY THINK THE PROBLEM IS RESOLVED. SERVICE DIRECTOR CALLS, 7/9/2018:STILL LEAKING! 2018 FORD EXPLORER HAS BEEN IN SERVICE DEPART FOR 21 DAYS. 2015 FORD EDGE TECHNICIANS WHO DIDN'T FIND EVIDENCE OF A LEAK WERE INSTRUCTED TO INSTALL A URETHANE SEALER IN A-PILLAR SEAMS. 2015 VEHICLES THAT DIDN'T HAVE SIGNS OF WATER INSIDE WERE HELD FOR A 3 DAY ASSESSMENT TO ALLOW TIME FOR FURTHER INSPECTION, LETTING THE SEALANT DRY & CONFIRM PROBLEM HAD BEEN FIXED. IF THE VEHICLE IS STILL LEAKING AFTER A 3-DAY ASSESSMENT, FORD MAY HAVE TO BUY IT BACK. 21 DAYS IN SERVICE & STILL CAN'T FIND DEFECT! HTTPS://YOUTU.BE/QWC1I_UFGR8
Vehicle speed control, Other or unspecified, Fuel/propulsion system, Jun 7, 2018
AFTER 4,000 REVOLUTION THE SUV COMES TO STOP THE ENGINE AND RUN QUICKLY AGAIN
Engine, May 29, 2018
WHILE DRIVING NORMALLY ACCELERATION WILL BEGIN TO REDUCE CONTINUELY UNTIL THE VEHICLE STOPS ALTOGETHER. NO WARNING LIGHTS OR ANYTHING. THIS HAPPENED ON THE EXPRESSWAY EACH TIME. THE VEHICLE IS ONE MONTH OLD. DEALERSHIP CAN'T FIND A PROBLEM.
Other or unspecified, May 27, 2018
TOXIC SMELL - IMMEDIATELY AFTER TAKING DELIVERY ON A NEW 2018 FORD EXPLORER LIMITED, I BECAME QUITE ILL DUE TO THE TOXIC SMELL IN THE CABIN. THE SMELL IS NOT AN EXHAUST SMELL. IT'S BASICALLY A SMELL FROM THE CARPETING OR SEATS, OR A COMBINATION OF BOTH. HEADACHE, SORE THROAT, FUZZINESS OF THE EYES AND JUST A SICK FEELING EVERY TIME I GET IN IT. I'VE TRIED TO KEEP THE WINDOWS DOWN, THE PANARAMIC MOON ROOF OPEN AS MUCH AS POSSIBLE BUT THE SMELL IS SO PROFOUND. I FEEL THE IT WILL TAKE SOME TIME TO GET RID OF THE SMELL OR IT WILL NEVER GO AWAY. THIS IS A BEAUTIFUL VEHICLE, WELL ENGINEERED WITH A GENERAL OVERALL FEELING OF SAFETY DURING IT'S PERFORMANCE. WHAT GOOD IS THE VEHICLE HOWEVER, IF I CAN'T DRIVE IT WITHOUT BECOMING SICK. I'M UNSURE OF THE BEST COURSE OF ACTION AT THIS POINT.
Structure, May 5, 2018
WE WERE TRAVELING ON I-10 IN OUR RENTAL CAR..GOING ABOUT 75 MILES PER HOUR IN TEXAS WHEN THE DRIVERS SIDE FRONT WINDSHIELD MOULDING FLEW OFF THE WINDSHIELD HITTING THE WINDOW AND CONTINUING TO FLY OVER THE CAR. WE SWERVED BECAUSE WE THOUGHT IT WAS A BIRD STRIKE OR SOMETHING CAME OFF A TRUCK. WE TOOK THE NEXT EXIT AND STOPPED TO FIND THE MOLDING GONE. AT THE NEXT PLACE WE GOT GAS WE NOTICED THAT THE PASSENGER SIDE WAS ALSO READY TO FLY OFF SO WE TOOK IT OFF BEFORE IT COULD COME OFF.
Engine, Apr 17, 2018
WHEN ACCELERATING, THE SMELL OF EXHAUST FILLS THE CAR. WHEN YOU PRESS THE GAS ALL YOU CAN SMELL IS EXHAUST. IT'S BEEN THIS WAY FROM DAY ONE. FORD TRIED TO FIX IT UNDER RECALL BUT IT DID ABSOLUTELY NOTHING. YOU CAN STILL SMELL IT JUST THE SAME. NO DIFFERENCE AFTER THEIR ATTEMPT TO FIX IT.
Other or unspecified, Apr 12, 2018
AS SOON AS WE DROVE OUR BRAND NEW FORD EXPLORER OFF THE LOT IT HAD A TERRIBLE SHAKE, WE THOUGHT IT WAS FLAT SPOTS FROM THE CAR SITTING AT THE DEALER. HOWEVER THE SHAKE GOT INCREASINGLY WORSE THE CLOSER WE GOT TO HOME TO THE POINT WHERE WE HAD TO REMOVE OUR DRINK FROM THE CUP HOLDER BECAUSE THEY WERE SHAKING SO BAD. WITHIN A WEEK WE HAD BACK AT THE DEALER TO TRY AND SOLVE THE ISSUE WITHOUT ANY LUCK. WE HAVE CAR AT THE DEALER SHIP TRYING TO GET FIXED 4 TIMES. THEY HAVE BALANCED THE TIRES 3 TIMES AND CHANGED THE DRIVE SHAFT ONCE. UNFORTUNATELY ITS STILL NOT FIXED. WE HAVE DOCUMENTS SHOWING WHAT THE DEALER HAD DONE TO ATTEMPT TO SOLVE THE ISSUE BUT SEEING HOW ITS NOT WORKED I DONT SEE THE POINT IN UPLOADING THE DOCUMENTS UNLESS SPECIFICLY ASKED TO.
Electrical system, Air bags, Service brakes, Apr 10, 2018
DURING STARTUP ON COLD MORNINGS (NOT ALWAYS) I HAVE RECEIVED MULTIPLE FAILURE WARNINGS. WHEN THIS HAPPENS THE VEHICLE HAS NO POWER STEERING, TURN SIGNALS, OR WINDSHIELD WIPERS. THE WARNINGS ARE: 4WD OFF, CHECK PARKING AID, SEE MANUAL, SERVICE ADVANCETRAC, STEERING ASSIST FAULT, ABS LIGHT, AIRBAG LIGHT, PARKING BRAKE LIGHT IS ON EVEN THOUGH PARKING BRAKE IS NOT ON. ALSO THE CLIMATE CONTROL STILL SEES THE TEMPERATURE AS THE LAST TEMPERATURE FROM THE PREVIOUS DRIVE. SO IF IT WAS 80 OUT AND NOW 40, THE A/C BLOWS COLD AIR EVEN THOUGH IT IS COLD OUT. THIS HAPPENED TWICE, ONCE AT 749.3 MILES (3/12/2018) AND THE SECOND TIME AT 1440 MILES (4/2/2018). FIRST TIME DEALER DID NOT FIND THE PROBLEM. THE DEALER HAS HAD THE VEHICLE FOR OVER A WEEK AND STILL CAN NOT LOCATE THE PROBLEM.
Air bags, Seats, Apr 4, 2018
ON 2, 2018 FORD EXPLORER BASIC MODEL VEHICLES, THE FRONT PASSENGER AIRBAG INDICATOR HAS COME ON AND THEN GONE OFF AND STAYED OFF WITH MY 14 YEAR OLD 118 LB, 5' 9" CHILD IN THE FRONT SEAT. FIRST INCIDENT: MARCH 23, 2018. IN THE FIRST VEHICLE THE JOURNEY WAS APPROXIMATELY 30 MINUTES ON A 4 LANE ROAD. NO TURNING OR BRAKING AFFECTED THE CONDITION. SECOND INCIDENT: APRIL 4, 2018. IN THE SECOND VEHICLE, VIN [XXX], ON A HOUR AND THIRTY MINUTE JOURNEY, ON I-75 BETWEEN NAPLES, FL AND FT. MYERS, FL, MY CHILD SAT IN THE FRONT PASSENGER SEAT AND THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "ON". ON THE RETURN RIDE, WITH SITTING IN THE SAME POSITION, THE AIRBAG INDICATOR SHOWED THE AIRBAG WAS "OFF". BOTH INCIDENTS OCCURRED WHILE STRAIGHT LINE DRIVING, NO BRAKING OR TURNING AFFECTED THE INCIDENT. WE BROUGHT BOTH VEHICLES BACK TO THE DEALERSHIP FROM WHICH WE LEASED THEM AND SHOWED THEM THE ACCOMPANYING PICTURE. THEY TOLD US THAT IT COULD BE THAT MY CHILD IS TOO LIGHT FOR THE SEAT SENSOR, BUT THEY WERE NOT POSITIVE. THE HEAD OF THE SERVICE DEPT AND HIS LEAD TECHNICIAN WITNESSED THE AIRBAG INDICATOR IN THE "OFF" POSITION WITH MY CHILD SITTING IN THE SEAT. THEY SAID THEY HAVE NEVER SEEN THIS BEFORE. THEY ADVISED THEY CONTACTED FORD WITH THE FIRST VEHICLE VIN AND WERE DOING THE SAME WITH THIS SECOND VEHICLE AS WELL. I FEEL THIS IS A SIGNIFICANT SAFETY ISSUE AS THERE IS NO CERTAINTY, SHOULD WE GET INTO A VEHICLE CRASH AND NEED THE FRONT PASSENGER AIRBAG TO DEPLOY, THAT THE AIRBAG WILL ACTUALLY DEPLOY GIVEN THE CIRCUMSTANCES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Mar 29, 2018
MY WIFE AND I LEASED A 2018 FORD EXPLORER PLATINUM LAST SATURDAY. WE WANTED TO UPGRADE TO THE LATEST TECHNOLOGY. I FAILED TO ASK SPECIFICALLY IF THE ADAPTIVE CRUISE WENT TO ZERO MPH FOR STOP AND GO TRAFFIC. THE WINDOW STICKER SAID IT HAD "ADAPTIVE CRUISE CONTROL". I HAVE HAD TWO CARS WITH ADAPTIVE CRUISE AND THEY HAVE BOTH WORKED DOWN TO ZERO MPH. DURING OUR FIRST DRIVE USING THE SO-CALLED "ADAPTIVE CRUISE", WE WERE FOLLOWING A CAR ON THE FREEWAY GOING 70MPH. RATHER SUDDENLY, THAT CAR SLOWED. OUR FORD WAS SLOWING DOWN BEAUTIFULLY; YOU COULD FEEL AND SEE THE EFFECTS OF THE AUTOMATIC BRAKING. THEN, SUDDENLY AND WITHOUT NOTICABLE WARNING TO US, THE BRAKING QUIT AND OUR CAR WAS COASTING TOWARDS THE CAR IN FRONT. WE NARROWLY MISSED A LOW SPEED REAR-END COLLISION. I WOULD CALL THIS CRUISE CONTROL A "PARTIAL" ADAPTIVE CRUISE CONTROL. I REALLY FEEL THIS ASPECT OF THE ADAPTIVE CRUISE SHOULD BE MORE PROMINENT IN ALL OF THE LITERATURE AS WELL AS ON THE WINDOW STICKER.. I CANNOT IMAGINE WHAT WOULD HAVE HAPPENED HAD THE DECELERATION BEEN EXTREMELY FAST FROM 70MPH AND OUR CRUISE CONTROL DISENGAGED AND THE BRAKING SUDDENLY QUIT! THIS IS VERY DANGEROUS WHEN YOU ARE USED TO A CAR THAT WILL CONTINUE BRAKING ALL THE WAY TO A STOP. I DO CONSIDERABLE RUSH HOUR DRIVING AND AM IN STOP AND GO TRAFFIC CONSTANTLY. OTHER CAR MANUFACTURERS ARE ABLE TO BUILD CARS WITH A CRUISE THAT GOES DOWN TO ZERO. WHY NOT FORD? I WOULD EVEN HOPE THAT A SOFTWARE/FIRMWARE UPDATE COULD MAKE MY CAR CRUISE GO DOWN TO ZERO. THAT WOULD BE SUCH A GREAT SAFETY UPDATE TO OFFER CUSTOMERS. I BELIEVE STANDARDS SHOULD REQUIRE ZERO MPH CAPABILITY FROM ADAPTIVE CRUISE CONTROLS AND WOULD HOPE FORD COULD BE MADE TO FIX THIS RATHER DANGEROUS DEVICE. ANY MANUFACTURER USING SUCH A PARTIAL ADAPTIVE CRUISE SYSTEM SHOULD BE MADE TO NOTE THAT PROMINENTLY ON THE WINDOW STICKER AND IN THE LITERATURE.
Other or unspecified, Mar 19, 2018
EVERY TIME I START MY CAR AND TURN ON THE AIR CONDITIONER IT SMELLS LIKE SULFUR IN THE CABIN OF THE CAR. IT IS SO SCARY TO THINK THAT CARBON MONOXIDE MIGHT BE SLEEPING IN THE CAR AND BE LIFE THREATENING TO MY SELF AND MY KIDS AND WIFE. THE REASON I BOUGHT THE THIS CAR IS TO BE SAFE, NOT TO POTENTIALLY BE KILLED! I'M SO DISAPPOINTED AND WISH I KNEW THIS PROBLEM BEFORE I BECAME STUCK WITH THIS DISASTER.