2021 Ford Explorer
Problems, recalls and owner-reported issues
Power train is the leading concern among 429 owner complaints filed for this model year. This is the 17th highest complaint count among 26 Explorer model years with reports.
Of the 2021 reports, 14 involved a crash and 5 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Seats, mid/rear assemblyJul 14, 2026
Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.
A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.
Dealers will inspect and replace the bezel around the switch as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters explaining the safety risk were mailed August 19, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Lincoln Aviator owner notification letters were mailed August 21, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S52. This recall expands Recall 25V393. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 16, 2026.
Campaign 26V451000 on NHTSA.gov
Power train, automatic transmissionJun 24, 2026
Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.
Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.
Campaign 26V402000 on NHTSA.gov
Seat beltsMar 17, 2026
Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.
A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
Dealers will inspect the second-row outer seat belt lower anchor bolts and replace or repair them as necessary, free of charge. Owner notification letters were mailed March 30, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C18. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 19, 2026.
Campaign 26V159000 on NHTSA.gov
Back over prevention, softwareMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Dealers will update the accessory protocol interface module (APIM) software, free of charge. Owner notification letters were mailed June 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C11. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 5, 2026.
Campaign 26V123000 on NHTSA.gov
Visibility, windshield wiper/washer, motorMar 3, 2026
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer, Escape, Lincoln Aviator, and Lincoln Corsair vehicles. The windshield wiper motor may fail and prevent the windshield wipers from operating properly.
Windshield wipers that fail to operate properly can reduce visibility, increasing the risk of a crash.
Dealers will inspect and replace the front wiper motors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed April 2, 2026. Additional letters will be sent once the final remedy is available, anticipated in October 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S14. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 4, 2026.
Campaign 26V117000 on NHTSA.gov
Equipment, electrical, engine block heaterOct 10, 2025
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
An electrical short circuit can increase the risk of a fire.
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated September 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Campaign 25V685000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJul 7, 2025
Ford Motor Company (Ford) is recalling certain 2021-2023 Bronco, Explorer, Lincoln Aviator, F-250 SD, F-350 SD, F-450 SD, F-550 SD, 2021-2022 Lincoln Navigator, Mustang, F-150, and 2022 Expedition vehicles. The low-pressure fuel pump may fail, which can result in an engine stall while driving.
An engine stall increases the risk of a crash.
Dealers will replace the low pressure fuel pump on super duty vehicles and update the powertrain control module (PCM) software on all other affected vehicles, free of charge. Owner notification letters were mailed July 27, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S75.
Campaign 25V455000 on NHTSA.gov
Back over prevention, softwareJun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Campaign 25V442000 on NHTSA.gov
Seats, mid/rear assemblyJun 13, 2025
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
Dealers will inspect the second-row seat switch, and replace the bezel around the switch as necessary, free of charge. Owner notification letters were mailed August 7, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S67.
Campaign 25V393000 on NHTSA.gov
Power train, driveline, driveshaftMar 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles previously repaired incorrectly under recall numbers 23V-199 or 22V-255. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
A disconnected driveshaft can result in vehicle rollaway when the vehicle is placed in park without the parking brake applied. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S22.
Campaign 25V166000 on NHTSA.gov
Back over prevention, softwareMar 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles previously repaired incorrectly under recall number 23V-342. The video output may fail, preventing the rearview camera image from displaying.
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Dealers will update the Image Processing Module software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S27.
Campaign 25V159000 on NHTSA.gov
Seat beltsFeb 14, 2025
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Aviator vehicles. The seat belt buckle anchor bolts at one or more seating positions may be improperly secured. Additionally, vehicles may have an improperly secured seat belt retractor anchor bolt and/or seat belt anchor bolt at the second-row center seating position, if equipped.
A loose seat belt or seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
Dealers will inspect seat belt buckle anchor bolts in all seating positions. Additionally, dealers will inspect the seat belt retractor anchor bolt and seat belt anchor bolt at the second-row center seating position, if equipped. If loose anchor bolts are found, the affected seat components will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed on June 5, 2025. Owners may contact Ford customer service at 866-436-7332. Ford's number for this recall is 25S09.
Campaign 25V093000 on NHTSA.gov
Equipment, other, labelsNov 8, 2024
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Campaign 24V852000 on NHTSA.gov
Engine and engine cooling, engine, hard parts internal/mechanicalAug 23, 2024
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
A loss of drive power increases the risk of a crash.
Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Owner notification letters were mailed July 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
Campaign 24V635000 on NHTSA.gov
EngineAug 10, 2024
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with the Police Interceptor Utility Package. In the event of an engine failure, engine oil and fuel vapor may be released into the engine compartment and accumulate near ignition sources such as hot engine or exhaust components, possibly resulting in an engine compartment fire.
An engine compartment fire increases the risk of injury.
Owners are advised to park and shut off the engine as promptly as possible upon hearing unexpected engine noises, or after experiencing an unexpected engine power reduction, or seeing smoke from the engine compartment. Dealers will update the Powertrain Control Module (PCM) software. In addition, dealers will inspect for connecting rod bearing failure and if necessary, replace the engine long block. All inspections and repairs will be performed free of charge. Owner notification letters were mailed August 15, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S52.
Campaign 24V598000 on NHTSA.gov
Power train, driveline, driveshaftOct 6, 2023
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles. The rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
A disconnected driveshaft can result in a loss of drive power or a vehicle rollaway if the parking brake is not applied. Either of these scenarios can increase the risk of a crash.
Dealers will replace the subframe bushing and rear axle bolt. They will also inspect the rear axle cover for damage near the bolt hole location and replace with a new cover if any damage is found. Repairs will be performed free of charge. Owner notification letters were mailed January 19, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S55.
Campaign 23V675000 on NHTSA.gov
Electrical system, propulsion system, traction batterySep 8, 2023
Ford Motor Company (Ford) is recalling certain 2020-2022 Lincoln Aviator and Ford Explorer vehicles equipped with 3.0L PHEV engines. A manufacturing defect in one or more of the high voltage battery cells may result in an internal short circuit and battery failure.
Battery failure can cause a loss of drive power, increasing the risk of a crash. Battery failure can also increase the risk of a fire.
Dealers will perform a Battery Energy Control Module (BECM) diagnostic test and replace the high voltage battery pack, as necessary, free of charge. Owner notification letters were mailed on April 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford Motor Company's number for this recall is 23S53.
Campaign 23V626000 on NHTSA.gov
Back over prevention, sensing system, cameraMay 12, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Dealers will replace the 360-degree camera, free of charge. Owner notification letters were mailed November 10, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S23. This recall expands and replaces NHTSA recall number 23V-022. Vehicles previously repaired under 23V-022 will need to have the new remedy performed.
Campaign 23V342000 on NHTSA.gov
Back over prevention, display functionApr 28, 2023
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.
Campaign 23V305000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Mar 24, 2023
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L RWD, 3.3L GAS, 3.3L FHEV, or 3.0L ST powertrain. The previous powertrain control module (PCM) update completed under recall 22V-255 did not include the automatic electronic parking brake feature when the vehicle is shifted to park, as intended. In addition, the rear axle horizontal mounting bolt may fracture and cause the driveshaft to disconnect.
Without the electronic parking brake applied, the vehicle could rollaway if the driveshaft disconnects. A disconnected driveshaft can also result in a loss of drive power. Either of these scenarios can increase the risk of a crash.
Dealers will update the PCM software, free of charge. Owner notification letters were mailed on May 31, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S16.
Campaign 23V199000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Feb 10, 2023
Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
Dealers will inspect the park system for damage and repair as necessary, free of charge. Owner notification letters were mailed March 28, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S05.
Campaign 23V069000 on NHTSA.gov
Back over prevention, sensing system, cameraJan 23, 2023
Ford Motor Company (Ford) is recalling certain 2020-2023 Explorer, Lincoln Aviator, and 2020-2022 Lincoln Corsair vehicles equipped with a 360-degree camera. The video output may fail, preventing the rearview camera image from displaying.
Loss of the rearview camera image can reduce the driver's rear visibility, increasing the risk of a crash.
Dealers will update the image processing module (IPMB) software, free of charge. Interim owner notification letters informing owners of the safety risk were mailed April 25, 2023. Owner notification letters were mailed February 13, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S02. This recall expands and replaces NHTSA recall number 21V-735. Vehicles previously repaired under 21V-735 will need to have the new remedy performed.
Campaign 23V022000 on NHTSA.gov
Suspension, rearNov 10, 2021
Ford Motor Company (Ford) is recalling certain 2021 Explorer and Lincoln Aviator vehicles. Incorrect rear suspension module components may have been installed due to a labeling error.
A rear suspension module with incorrect components may affect vehicle handling, ride height, and braking characteristics, increasing the risk of a crash.
Dealers will inspect the rear suspension module, and replace any incorrect parts, as necessary, free of charge. Owner notification letters were mailed December 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S47.
Campaign 21V870000 on NHTSA.gov
Back over prevention, softwareSep 22, 2021
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer, Lincoln Corsair, and Lincoln Aviator vehicles equipped with 360-degree cameras. The video output may fail, preventing the rearview camera image from displaying.
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Dealers will update the Image Processing Module (IPMB) software, free of charge. Owner notification letters were mailed November 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S44.
Campaign 21V735000 on NHTSA.gov
Air bags, side/window, curtainAug 23, 2021
Ford Motor Company (Ford) is recalling certain 2021 Explorer and Lincoln Aviator vehicles. The side air bag attachment weld studs could detach during the deployment of the side air bag, resulting in an improper deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard 214, "Side Impact Protection".
Improper deployment of a side air bag increases the risk of injury during a crash.
Dealers will replace the side air bag assemblies, free of charge. Owner notification letters were mailed September 10, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C19.
Campaign 21V652000 on NHTSA.gov
EngineDec 17, 2020
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.
Campaign 20V788000 on NHTSA.gov
Representative owner complaints
429 reports, newest first.
Power train, Dec 2, 2024
Difficulty shifting gears, delayed shifting, slipping between gears, jerking motions during acceleration, and stalling when you move from a stop. Also leaking oil under transmission pan and makes noises in the transmission.
Fuel/propulsion system, Nov 27, 2024
I have had this problem ever since we Purchased this automobile on [XXX], When the car gets to a Quarter tank of gas or a little less the dash monitoring system says there's 87 miles left till empty and you park this car on a hill or incline with the front end facing down the car will not start and everything shuts down. The only way to restart it is to put more gas from a can in it or go through a long process to takes two people to do to get the car on a level area then it will restart. I call the Dealer abut it and they said there is no problem. The car had to be towed twice in the first few months we had it for this and as soon as they got it off the truck it would start and they do nothing about it. I call Fords Hot line and they said they know about the Problem but can't do anything about it , I was told that its a fuel pickup Problem. Today [XXX] my wife when to the store this morning and the fuel gage said it had a quarter tank of gas in it and when she came out of the store the car would not start for her. I had to go and get a 5 gal. can of gas and drive to where she was and put the gas in the car and after that the car started, she drove to the nearest gas station to fill it up. All I have been told to do by Ford and the Dealer is to keep the gas tank full and fill it when it gets to half a tank. There is definitely a problem with this car and it needs to be Addressed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Nov 18, 2024
The contact owns a 2021 Ford Explorer. The contact's wife stated that while driving at an undisclosed speed, the vehicle lost motive power with a system shut-down message displayed. The contact also stated that the vehicle inadvertently shifted into park. The vehicle was able to restart after 30 minutes. The vehicle was taken to the dealer where it was diagnosed and determined that the tires had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,469.
Visibility, Latches/locks/linkages, Nov 4, 2024
The contact's son owns a 2021 Ford Explorer. The contact stated that while driving at 5 MPH down a hill and making a left turn, the hood was unintentionally released, swung open, and hit the front windshield causing it to shatter. There was an abnormal snapping or popping sound detected. The driver pulled over immediately since their view was obstructed. No warning lights were illuminated before the failure however after the hood shattered the windshield the "hood open sensor" light was displayed. The driver's pregnant fiancé was occupying the front passenger's side seat and sustained injuries and pain to her left side. There was glass in her lap, and medical attention was provided. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The approximate failure mileage was 55,401.
Engine and engine cooling, Oct 31, 2024
The contact owns a 2021 Ford Explorer. The contact stated while coming to a stop, the vehicle stalled with an engine misfire. The contact stated there was a knocking sound coming from the engine with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that valve springs in the engine cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling). The contact was referred to the NHSTA Hotline for assistance by the manufacturer. The approximate failure mileage was 74,000.
Steering, Oct 27, 2024
Steering is sticking
Engine and engine cooling, Oct 25, 2024
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated prior to the failure, the oil was changed 2-months prior at approximately 27,000. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from under the hood. No warning light was illuminated. The vehicle was towed to a local dealer where it remained for further diagnostic tests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,000. VIN tool confirms parts not available.
Power train, Oct 23, 2024
My vehicle, a 2021 Ford Explorer ST, still hasn't had NHTSA Safety Recall 23V675 repaired. Even though the parts for the repair have been available to the Dealer for almost a year or more, they can't do the repair because they don't have the special tools required for the repair. The Ford Motor Corporation hasn't provided the Dealership with the tools. I've checked other Ford Dealerships in my area and they too say that they don't have the tools needed to do the repair and they can't get them from Ford Motors. I've called Ford Motors to complain and they tell me it's the Dealerships problem as the parts are available to the Dealerships. I've asked to speak to management but they won't let me. So, over a year has gone by and still no tools have been sent to my Dealership, Chuck Stevens Ford in Bay Minette, Alabama.
Engine, Oct 16, 2024
On [XXX], I was driving to my destination. I looked in the rear view mirror and saw a large amount of grayish smoke coming from both tailpipes. Less then 1 mile after that, the Explorer was unable to accelerate. The vehicle was towed to Don's Ford in Utica NY where on October 8th they diagnosed the problem as a blown turbo within the engine. There were no symptoms that illuminated in the vehicle, made any noises and/or other issues that would have prompted me that there was a problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Sep 30, 2024
The contact owns a 2021 Ford Explorer. The contact stated that occasionally the front driver’s and front passenger’s side windows failed to respond while depressing the switch. The contact stated that the failure was recurring and was previously repaired by the dealer. The vehicle was taken back to the same local dealer and remained at the dealer for the repair. Additionally, the contact stated that the local dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.
Electrical system, Sep 28, 2024
Been dealing with this backup camera blue screen for the last year. I pay too much money for this not to be working. Someone came out yesterday to fix it but it’s still doing the same thing.
Structure, Sep 25, 2024
The contact owns a 2021 Ford Explorer. The contact stated that the power liftgate failed to close as needed. The contact was able to manually close the liftgate. Additionally, the roof was leaking near the sunroof and roof rails. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 58,000.
Other or unspecified, Aug 26, 2024
I am writing to provide an update on the status of the recall (23V675) repair for my vehicle. Over a year ago, I was notified of a safety recall that affects my vehicle, making it unsafe by the standards set by the NHTSA. This issue, if not addressed, could cause a loss of the vehicle's forward power and significantly increases the risk of a crash or injury. Since receiving the recall notice, I have made multiple attempts to schedule the repair with the local ford dealership. Despite my efforts, I am still waiting for the necessary parts to become available, and the dealerships have been unable to provide specific date for when the repair will completed. I am concerned about continuing to drive a vehicle that is currently considered unsafe and poses a heightened risk to myself and others on the road. I am seeking assistance or guidance you may be able to provide to expedite the repair process and ensure that this safety issue is resolved as soon as possible. Thank you for your attention to this matter. I look forward to your prompt response.
Electrical system, Engine, Aug 22, 2024, fire
[XXX] after driving less than 10 min. warning signs flashed on screen. I immediately pulled off the road where the vehicle completely shut down and realized my 2021 Ford Explorer was on fire. Bystanders attempted to put the fire out with fire extinguishers but were unsuccessful. My passenger and I opened our doors, I exited and attempted to open trunk to remove wheelchair but could not (because door is electrical). My passenger flung himself onto the ground until bystanders came with a rolling office chair to remove him away from the burning vehicle. Had the bystanders not been there I do not know how I would have been able to move my passenger (25 year old, 200 lb male) away from the burning vehicle. Fire Marshall could not determine cause of fire because vehicle was completely melted/too damaged. Ford Motor Company reviewed photos I sent to them but claims they could not determine cause of fire. The vehicle was properly maintained with routine oil changes. There were no issues with the vehicle prior to this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seat belts, Aug 6, 2024, crash
The contact owned a 2021 Ford Explorer. The contact was stopped at an intersection traffic signal when she was crashed from behind by another vehicle. The contact's seat belt pretensioner failed to lock and was not able to restrain her. The contact's face hit the steering wheel. The contact had suffered a broken nose, and bruises on her arms. The contact was transported by ambulance to a hospital. The vehicle had extensive crush damage to the rear bumper, lift gate. The vehicle was towed to an impound lot and later declared a total loss by her insurance provider. The police were on scene and issued a report. The manufacturer was informed of the failure. The failure mileage was 36,606.
Structure, Aug 5, 2024
The contact's spouse owns a 2021 Ford Explorer. The contact stated that while driving at approximately 68 MPH, the L-trim retaining strip detached from the driver's side door. The vehicle was taken to the residence. The vehicle was then taken to a dealer where it was diagnosed that the L-trim molding and the retaining strip needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 33,000.
Power train, Aug 2, 2024
The contact owns a 2021 Ford Explorer. The contact stated while driving at an undisclosed speed, the rear axle bolt fractured. The contact stated that the failure occurred while driving on a busy highway. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the vehicle was scheduled for the recall repair; however, the recall repair was not completed. The contact was informed that the recall repair was not completed due to the tool not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 40,093. Parts distribution disconnect.
Service brakes, Jul 30, 2024
Part 573 Safety Recall Report 23V-675 The recall that is has been applied causes safety issues with the car when driving forward or in reverse. When putting the car into park the parking break auto applies. Now that is great however.. When putting the car into reverse or drive it does not release until the accelerator is applied. Now the problem is that the electric parking brake is delayed vs the acceleration causing the car to jerk forward or in reverse when the accelerator is applied. It acts like your trying to do a burn out holding down the break and it releases. This is not safe. A worker at the dealer almost rear ended a power pole in the parking lot because of this. My suggestion is to have the electric parking brake disengaged automatically when the car is put into drive or reverse. This will keep the protection of the electronic parking break being applied while in park and allowing smooth transition back to drive and reverse. Why has this issue been brushed under the rug..
Other or unspecified, Jul 26, 2024
Air compressor fails while leaking Freon all over the engine creating an environmental hazard.
Power train, Jul 25, 2024
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to buy back the vehicle. The contact had not experienced a failure. Parts distribution disconnect.
Power train, Jul 24, 2024
The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was hard to shift and there was a delay while shifting from first gear. The vehicle hesitated while shifting. While at a stop, the vehicle hesitated and was slow to shift into gear. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and the turbo charger was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle. There was no assistance provided. The approximate failure mileage was 46,000.
Structure, Jul 23, 2024
The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, the contact observed that the driver’s side A-pillar trim had detached. The vehicle was steered to the side of the road and trim taped down. The vehicle was taken to a dealer where it was diagnosed that the A-pillar trim needed to be replaced. The vehicle was not prepared. The contact believed that the failure was associated with NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
Service brakes, Forward collision avoidance, Jul 22, 2024
All of the ADAS along with the brakes of my vehicle fail. The dealership failed to inform me of the recalls prior to purchase. The dealership in town shows all of the parts in stock in their parts department but claim not to have any parts available. When I called, I was given the runaround then sent to a voicemail. When I showed up to the dealership they stated they can only order certain amount of parts and I wasn’t on the list yet was told over the phone I was placed on the list on May 22 2024.
Power train, Jul 22, 2024
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Engine and engine cooling, Jul 16, 2024
The contact owns a 2021 Ford Explorer. The contact stated while driving at an undisclosed speed, the exhaust pipe detached and fell onto the ground underneath the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched online and discovered Customer Satisfaction Program: 21B35 (Certain 2020 Model Year Explorer Police Vehicles Equipped with a 3.0L EcoBoost Engine Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection); however the contact was informed that the vehicle could not be repaired under the program. The manufacturer was made aware of the failure. The failure mileage was approximately 53,300.