2002 Ford F-150
Problems, recalls and owner-reported issues
Engine and engine cooling is the leading concern among 955 owner complaints filed for this model year. This is the 5th highest complaint count among 26 F-150 model years with reports.
Of the 2002 reports, 58 involved a crash and 100 involved a fire. 67 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, tank assembly, mountingJul 29, 2011
FORD IS RECALLING CERTAIN 1997 THROUGH 2003 MODEL YEAR FORD F-150, 2004 MODEL YEAR FORD F-150 HERITAGE, 1997 THROUGH 1999 MODEL YEAR F-250 LESS THAN 8,500 LBS. GROSS VEHICLE WEIGHT RATING (GVWR), AND 2002 AND 2003 LINCOLN BLACKWOOD VEHICLES MANUFACTURED FROM JUNE 20, 1995, THROUGH AUGUST 4, 2004, ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. PROLONGED EXPOSURE TO ROAD DEICING CHEMICALS MAY CAUSE SEVERE CORROSION OF THE FUEL TANK STRAPS WHICH SECURE THE TANK TO THE VEHICLE.
AS A RESULT OF THE CORROSION, ONE OR BOTH STRAPS MAY FAIL ALLOWING THE FUEL LINES TO SEPARATE FROM THE TANK, OR IN SOME CASES, CAUSING THE TANK TO CONTACT THE GROUND. EITHER SCENARIO MAY RESULT IN A FUEL LEAK PRESENTING A FIRE HAZARD.
FORD WILL NOTIFY OWNERS AND INSTRUCT THEM TO TAKE THEIR VEHICLES TO A FORD OR LINCOLN DEALER TO HAVE THE FUEL TANK STRAPS REPLACED WITH STRAPS THAT HAVE INCREASED CORROSION PROTECTION. EARLY IN THIS CAMPAIGN, IF REPLACEMENT STRAPS ARE NOT AVAILABLE, DEALERS MAY INSTALL A CABLE SUPPORT UNDER THE STRAP AS AN INTERIM REPAIR OR A STEEL REINFORCEMENT OVER THE EXISTING STRAP AS A PERMANENT REPAIR. ANY REPAIRS WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 16, 2011. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332. FORD'S RECALL CAMPAIGN NUMBER IS 11S21
Campaign 11V385000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lighting, headlightsAug 11, 2008
K2 MOTOR IS RECALLING 1,921 AFTERMARKET HEADLAMPS OF VARIOUS MODELS SOLD FOR USE ON THE ABOVE LISTED VEHICLES. THESE HEADLAMPS ARE MISSING THE AMBER SIDE REFLEX REFLECTOR WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER SIDE REFLEX REFLECTORS, THE LIGHTING VISIBILITY MAY BE AFFECTED, POSSIBLY RESULTING IN A VEHICLE CRASH.
K2 MOTOR WILL NOTIFY OWNERS AND OFFER A FULL REFUND. THE RECALL BEGAN ON DECEMEBER 17, 2008. OWNERS MAY CONTACT K2 MOTOR AT 1-909-839-2992.
Campaign 08E050000 on NHTSA.gov
Equipment, electricalAug 28, 2007
CERTAIN CEQUENT 90 DEGREE 7-WAY RIGHT ANGLE ADAPTORS SOLD BY DISTRIBUTORS IN TOW PACKAGES FOR AFTERMARKET SALES TO TOW 5TH WHEEL RV TRAVEL TRAILERS. DUE TO INCORRECT WIRING OF THE HARNESS, THE TRAILER LIGHTS MAY NOT OPERATE PROPERLY.
IF THE TRAILER LIGHTS ARE NOT WORKING PROPERLY, A VEHICLE CRASH CAN OCCUR.
ALL OF THE DEFECTIVE TOW PACKAGES ARE STILL AT THE DISTRIBUTOR LEVEL AND HAVE NOT BEEN SOLD TO ANY CONSUMERS.
Campaign 07E066000 on NHTSA.gov
Exterior lighting, headlightsAug 1, 2006
CERTAIN MAXZONE HEADLIGHT ASSEMBLIES, DEPO BRAND, P/NOS. 331-1129L-ASN AND 331-1129R-ASN, SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR THE ABOVE LISTED PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE PHOTOMETRIC REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
MAXZONE WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR ANY NONCOMPLIANT HEADLIGHTS. THE RECALL BEGAN ON JULY 28, 2006. OWNERS MAY CONTACT MAXZONE AT 909-822-3288.
Campaign 06E067000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN AJ MOTORSPORT COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
AJ MOTORSPORT WILL NOTIFY OWNERS AND OFFER REIMBURSEMENT FOR THE LAMPS. THE RECALL BEGAN ON JULY 31, 2006. OWNERS MAY CONTACT AJ MOTORSPORT AT 626-618-2026.
Campaign 06E065000 on NHTSA.gov
Fuel system, gasolineJun 13, 2006
CERTAIN AFTERMARKET FUEL FILTERS SOLD UNDER THE PUROLATOR BRAND NAME, P/N F65277, SHIPPED FROM JANUARY 16 THROUGH JUNE 2, 2006, FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. DUE TO INCORRECT DESIGN, THE QUICK CONNECTORS MAY NOT FULLY SEAT WITH THE TUBE INTERFACE, EVEN THOUGH THE PERSON MAKING THE CONNECTION MAY BELIEVE THAT THE QUICK CONNECTOR IS FULLY ATTACHED.
FAILURE OF THIS CONNECTION COULD LEAD TO FUEL SPILLAGE AND, IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD OCCUR.
UFI WILL NOTIFY OWNERS AND REPLACE THE FILTERS FREE OF CHARGE. THE RECALL BEGAN ON AUGUST 4, 2006. OWNERS MAY CONTACT UFI FILTERS USA AT 800-230-5876.
Campaign 06E056000 on NHTSA.gov
Exterior lighting, headlightsJun 12, 2006
CERTAIN EAGLE EYES HEADLAMPS, P/NOS. FR208-B101R, FR208-B101L, FR208-B001R, AND FR208-B001L, SOLD FOR USE AS REPLACEMENT EQUIPMENT FOR THE PASSENGER VEHICLES LISTED ABOVE. THESE HEADLAMPS FAIL TO CONFORM TO THE PHOTOMETRIC REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABRY LEE WILL NOTIFY OWNERS AND OFFER FULL CREDIT FOR ANY NONCOMPLIANT HEADLAMP. THE RECALL IS EXPECTED TO BEGIN ON JUNE 14, 2006. OWNERS MAY CONTACT SABRY LEE ACCOUNT EXECUTIVE AT 1-866-467-2279.
Campaign 06E052000 on NHTSA.gov
Vehicle speed controlSep 7, 2005
ON CERTAIN PICKUP TRUCKS AND SPORT UTILITY VEHICLES EQUIPPED WITH SPEED CONTROL, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT, SMOKE, OR BURN.
A FIRE AT THE SWITCH COULD OCCUR.
BY LETTER DATED SEPTEMBER 12, 2005, OWNERS WERE INSTRUCTED TO RETURN THEIR VEHICLES TO THEIR DEALERS TO HAVE THE SPEED CONTROL DEACTIVATION SWITCH DISCONNECTED. OWNERS WHO HAVE HAD THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED THAT PARTS WILL BE AVAILABLE AND ADVISED TO MAKE AN APPOINTMENT TO RECONNECT THE SPEED CONTROL BEGINNING IN FEBRUARY 2006. OWNERS WHO DID NOT HAVE THEIR SPEED CONTROL DEACTIVATED ARE BEING NOTIFIED TO HAVE THEIR SYSTEM REMEDIED BEGINNING IN FEBRUARY 2006. OWNERS ARE URGED TO AVAIL THEMSELVES OF THE FREE DISCONNECT SERVICE AS SOON AS POSSIBLE BECAUSE OF THE SIGNIFICANT RISK OF FIRE. OWNERS MAY CONTACT FORD AT 1-800-392-3673. (NOTE: ALSO SEE RECALLS 05V017 AND 06V286)
Campaign 05V388000 on NHTSA.gov
Representative owner complaints
955 reports, newest first.
Engine and engine cooling, Dec 6, 2007
I BOUGHT MY TRUCK UNDER THE ASSUMPTION THAT I WOULDN'T NEED TO DO A MAJOR TUNEUP UNTIL 100,000 MILES. PRIOR TO THAT, I HAD TO GET ONE AT 60,000 MILES, 3-5 MONTHS AFTER THAT ONE OF MY SPARK PLUGS SHOT OUT OF THE MOTOR, LEADING TO HAVING TO HAVE THE HEAD REPLACE. I RECEIVED NO REASONABLE EXPLANATION ON WHAT WOULD HAVE CAUSED THAT OR WHY WOULD IT HAPPENED. THE DEALERSHIP AND FORD WANTED TO CHARGE ME 3,600 DOLLARS TO FIX IT. I WAS WONDERING IF ANYONE ELSE HAD THIS PROBLEM WITH A FORD F150 OR HAD THERE BEEN SOME KIND OF RECALL? IF SO, IS THERE SOME KIND OF LEGAL ACTION I CAN TAKE AGAINST FORD FOR THIS . *TR
Engine and engine cooling, Dec 5, 2007
2002 FORD F150 5.4 LITER ENGINE 2 MONTHS AGO I HAD A SPARK PLUG THREAD FAILURE ON MY F150. IT COST 400.00 TO REPR THE VEHICLE SO THAT IT COULD BE DRIVEN. 1500 MILES LATER I HAVE ANOTHER THREAD FAILURE CAUSING ANOTHER PLUG TO BE SPIT OUT OF MY6 CYLINDER HEAD. I HAVE BEEN TOLD BY DEALERSHIPS AND MECHANICS THAT THIS IS A COMMON PROBLEM AND THAT I CAN REPLACE THE HEADS WITH NEW ONES BUT THAT THEY CAN NOT GUARANTEE THAT IT WOULD NOT HAPPEN AGAIN. OR I CAN HAVE BOTH HEADS REMOVED AND HAVE INSERTS MACHINED INTO THE HEADS TO PREVENT ANYTHING FROM FAILING AGAIN. THE COST OF THIS PROCESS IS 2200.00. I HAVE NOW SPENT 2600.00 ON THE ENGINE IN 2 MONTHS TIME DUE TO A IMPROPER MANUFACTURING OF THE HEADS THAT WERE MADE FOR THIS ENGINE. I WOULD LIKE TO SEE A DEFECT RECALL MADE ON THE HEADS AND POSSIBLY BE REIMBURSED FOR SOME OF THE EXPENSE. *TR
Air bags, Dec 4, 2007
2002 EXPLORER XLT PURCHASED 1/03 WITH 37,995 MILES. NOW ONLY 39,996 I AM DISABLED AND DON'T DRIVE MUCH. HAD VEHICLE IN DUE TO WARRANTY OVER 11/26/07 TO CHECK THINGS OVER. WHEN I PICKED UP CAR AIR BAG WARNING LIGHT FLASHING. THOUGH IT WAS DUE TO THEIR WORK BECAUSE IT STOPPED. NEXT TIME USED VEHICLE LIGHT FLASHING THEN STAYED ON PERMANENTLY. TOOK TO DEALERSHIP AND THEY CLAIM IT THROWS A CODE #B2292, THEY ALSO SAID A BULLETIN OUT FROM FORD ON THIS #TSB03-11-03 ISSUED TO ALL MECHANICS - THAT THE PRETENSIONER SAFETY HARNESS BOTH NEED TO BE REPLACED (DEFECT). I ADVISED THEM I WILL DISPUTE THIS DUE TO THE FACT THEY ALSO STATED FORD MAY BE DOING A RECALL. I CLAIM VEHICLE FINE TILL THEY WORKED ON IT. PART COMES IN TOMORROW, THEY SAY IT SHOULD BE READY IN A FEW HOURS, AND COST IS AROUND $295.. PLUS TAXES. ALSO HAD TO HAVE A REBUILT TRANY DONE LAST YR. ON THE AIR BAG LIGHT - I READ ALL THESE COMPLAINTS AND I AM SHOCKED THAT FORD HAS NOT ISSUED A RECALL. THIS IS NUTS. WHAT IS SCARY IS ALL THE FIRE REPORTS. *TR
Engine and engine cooling, Dec 4, 2007
I CURRENTLY OWN A 2002 FORD F-150. AT ABOUT 70,000 MILES A SPARK BLEW OUT ON THE DRIVERS SIDE. THIS WAS THE ORIGINAL PLUG. HAD TO HAVE HELICOIL INSTALLED. PRIOR TO THIS INCIDENT, MY 2001 EXPEDITION HAD THE SAME PROBLEM. THIS WAS ALSO THE ORIGINAL PLUGS, BUT THIS MOTOR ONLY HAD 60,000 MILES. UNFORTUNATELY, THE FORD DEALER I HAD IT TOWED TO WOULD NOT PERFORM HELICOIL, SO I HAD TO REPLACE THE HEAD. THEY SAID FORD DID NOT RECOMMEND HELICOIL. SO I HAVE OWNED 2 FORDS WITHIN 1 YEAR OF EACH OTHER AND BOTH HAVE HAD THE EXACT SAME PROBLEM WITH PLUGS. IT'S APPARENT THAT FORD HAS A DESIGN FLAW. I HEARD FROM A FORD DEALER THAT THE NEWER BODY STYLE OF F-150 HAS HAD A CORRECTION IN THE THREAD DESIGN IN THE HEADS. *TR
Vehicle speed control, Nov 30, 2007, fire
11/21/07 TOOK 2002 FORD F150 TO MEINEKE COMPLAINT OF CRUISE CONTROL NOT WORKING. WAS TOLD IT WOULD BE $80 TO DIAGNOSE THE PROBLEM DIDN'T HAVE THE MONEY AT THE TIME SO I DROVE HOME. 11/28/07 6:55 A.M. AWOKE TO NEIGHBORS BEATING ON DOOR BECAUSE F-150 WAS ON FIRE WITNESS SAID SAW FIRE DRIPPING FROM THE FRONT DRIVERS SIDE UNDER THE HOOD. 11/28/07 FIRE DEPARTMENT ADVISED OF RECALL FOR EXACT SAME THING F-150 ENGINE FIRES. 11/28/07 CONTACTED INSURANCE COMPANY TO FIND OUT IT ONLY COVERED THE VEHICLE AND THE LOAN COMPANY. THANK GOD I NEVER GOT INTO AN ACCIDENT. THERE WAS NO PROPERTY DAMAGE OR LIABILITY ON THE VEHICLE THE LOAN COMPANY PLACED IT ON THERE AND I CANCELED MY OTHER BECAUSE I THOUGHT IT WAS CHEAPER INSURANCE.11/28/07 SEARCHED INTERNET FOUND OVER TWO THOUSAND CASES OF SAME EXACT THING PEOPLE AWAKE TO VEHICLE FIRES DUE TO FAULTY CRUISE CONTROL SWITCH. ALL PICTURES MATCHED MY TRUCK EXACTLY WITH THE BURN PATTERN,HAVING THE MOST INTENSE HEAT ON THE FRONT DRIVERS SIDE. ALSO BURNT MY 1997 EXPEDITION ON FIRE. 11/29/07 FIRESIDE AND FORD CAME TO INVESTIGATE , PAUL A REPRESENTATIVE FOR BOTH CONFIRMED THAT IT WAS IN FACT DUE TO THIS FAULTY SWITCH.11/29/07 FILED A CLAIM WITH FORD THEY ARE UNABLE TO HELP IT IS A LEGAL MATTER BUT LOGGED MY COMPLAINT.11/30/07 WENT TO POWER FORD BY MY HOUSE AND ASKED FOR HELP GREG MAU, MANAGER SAYS "THERE IS AN ACTIVE RECALL FOR YOUR VEHICLE", "FORD NEEDS TO STEP UP TO THE PLATE AND HELP YOU OUT" "HIRE AN ATTORNEY" "I'M SORRY I CAN'T HELP YOU". 11/30/07 LET FORD KNOW THAT I NEED TO MOVE MY EXPEDITION ,THAT IS PINNED IN THE CAR PORT BY THE F-150,BECAUSE I NEED A VEHICLE TO DRIVE . I AM ADVISED THAT I AM NOT ALLOWED TO MOVE THE VEHICLE IN CASE OF A FURTHER INVESTIGATION. 11/30/07 CONTACTED THE BBB FILED A COMPLAINT. 11/30/07 CONTACTED THE NEWS FOX 10 ARIZONA ASKING THEM FOR HELP TO MAKE FORD ACCEPT RESPONSIBILITY. *TR
Suspension, Nov 29, 2007
ALL FOUR WHEELS BEARINGS ON A 2002 FORD EXPLORER WITH ONLY 70,000 MILES HAD TO BE REPLACED. ONE INCIDENT INCLUDED A WHEEL FALLING OFF DUE TO THE FAILURE OF THESE BEARINGS. *TR
Vehicle speed control, Nov 28, 2007, fire
VEHICLE PARKED IN PARKING LOT AT 9:30P.M. SHERIFF WOKE US UP 2:00 A.M. BANGING ON WINDOWS STATING SUV WAS ON FIRE. 3 OTHER VEHICLES WERE DAMAGED BECAUSE OF FIRE. I AM BLESSED MYSELF AND MY CHILDREN WERE NOT IN SUV AT THAT TIME. ALSO DAMAGED PARKING AREA. *TR
Vehicle speed control, Nov 26, 2007, fire
F150 FORD PICK-UP STARTED ON FIRE IN ATTACHED GARAGE. TOTALED PICK-UP TRUCK AND DID EXTENSIVE DAMAGE TO GARAGE AND SMOKE DAMAGE TO HOME. *TR
Service brakes, Hydraulic, Nov 20, 2007
WHILE DRIVING AT APPROXIMATELY 55 MPH, THE 2002 FORD F150 POWER ADJUSTABLE FOOT PEDALS ( GAS AND BRAKE) RANDOMLY ENGAGED CAUSING THE VEHICLE TO INSTANTLY INCREASE SPEED. A NEW BRAKE PEDAL ASSEMBLY #3L3Z*2455*BA WAS INSTALLED TO CORRECT THE FAILURE. *TR
Child seat, Nov 19, 2007
TL*THE CONTACT OWNS AN EDDIE BAUER 22-627 MTT (NA) CHILD SEAT. THE CONTACT STATED THAT THE HANDLE ON THE SEAT WAS TOO LOOSE AND FELT UNSAFE. THERE WERE NO RECALLS ON THE CHILD SEAT. THE PURCHASE DATE WAS UNKNOWN. UPDATED 3/5/08 *CN UPDATED 03/05/08 *TR
Engine and engine cooling, Nov 19, 2007
VEHICLE POPPED OUT A SPARK PLUG FROM THE #7 CYLINDER UPON STARTING VEHICLE. SPARK PLUG WAS FOUND ON THE INTAKE MANIFOLD, COIL STILL PROVIDING SPARK. UNBRUNT FUEL MIXTURE WAS BEING VENTED FROM THE CYLINDER INTO THE ENGINE COMPARTMENT. I AM CONCERNED ABOUT FIRE HAZARD. *TR
Structure, Nov 13, 2007
THE FIBERGLASS PIECE ON THE HATCHBACK OF THE VEHICLE IS CONSTANTLY CRACKING AND FALLING OFF WHILE THE VEHICLE IS MOVING. THIS IS A ROAD AND SAFETY HAZARD, AS MY PIECE CAME OFF WHILE DRIVING 55MPH. I AM CONTINUOUSLY SEEING OTHER EXPLORERS OF THE SAME MODEL AND YEAR THAT HAVE THE SAME ISSUE. FORD NEEDS TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT AND CONDUCT A RECALL. FURTHERMORE, THIS FAULTY PIECE IS OFFERED AT A FORD DEALERSHIP FOR REPLACEMENT AT OVER $300! *TR
Power train, Nov 13, 2007
VEHICLE TRANSMISSION FAILED AT 75,000- WE HAD TAKEN THE VEHICLE IN 2 SEPARATE OCCASIONS THE FIRST YEAR OF OWNERSHIP CONCERNING THE TRANSMISSION BUT WAS ADVISED NOTHING WRONG. *TR
Structure, Nov 1, 2007
WE HAVE BEEN HEARING A CLICKING OR TAPPING SOUND FROM THE 2002 F150 PICKUP FOR ABOUT A MONTH. AFTER TWO COMPLETE INSPECTIONS OF THE SUSPENSION AND STEERING WE DID NOT FIND ANY PROBLEM. TODAY WHILE ROCKING THE PICKUP, WE DISCOVERED THE DRIVERS SIDE OF THE BED IS LOOSE. THERE IS AT LEAST A 1/16" OF VERTICAL MOVEMENT. AT THIS POINT WE CHECK OUR 2003 F150 PICKUP, THE PASSENGER SIDE OF THE BED IS LOOSE. I CONTACTED THE LOCAL FORD DEALERSHIP (HILLARD AUTO) REGARDING A RECALL. THEY INDICATE THAT THERE IS NO RECALL. THEY ALSO INDICATE THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE, THAT I FIND HARD TO BELIEVE SINCE I OWN TWO F150S AND THEY BOTH HAVE THE SAME PROBLEM. THIS IS ALL FINE UNTIL ONE OF THESE TRUCKS HAS THE BED COME LOOSE WHILE TRAVELING AT SPEED ON THE HIGHWAY. WAS THERE A CRASH TODAY? NO, WE CAUGHT THE PROBLEM IN TIME. TO CORRECT THE PROBLEM, WE WILL PULL THE PLASTIC BED LINER AND TIGHTEN THE BOLTS OURSELVES SINCE I AM OPPOSED TO PAYING SOMEONE TO CORRECT THEIR MISTAKES AND LACK OF QUALITY CONTROL. *TR
Power train, Nov 1, 2007
BEGINNING OF 2006, I PURCHASED MY USED 2002 FORD EXPLORER. AROUND 70,000 MILES, ABOUT 9 MONTHS LATER, THE ROARING NOISE IN THE REAR WAS UNBEARABLE. I PUT ALL NEW TIRES,I PUT ALL NEW BRAKES THINKING THIS WAS CAUSING THE NOISE. FINALLY I WENT ONLINE TO FIND THE MANY, MANY COMPLAINTS ABOUT THE REAR END NOISE. I CALLED FORD CUSTOMER SERVICE AND THEY SAID THERE WAS NO RECALLS, EVEN THOUGH THERE ARE MANY COMPLAINTS ON THIS ISSUE, BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE. THEY SUGGESTED I HAVE IT DIAGNOSED AT A FORD DEALERSHIP. ON 10/20/07, I HAD THIS DIAGNOSIS DONE, AND WAS TOLD IT WAS THE REAR AXLE DIFFERENTIAL AND WAS ADVISED NOT TO DRIVE, OR DRIVE AS LITTLE AS POSSIBLE BECAUSE IT COULD CEASE UP WHILE DRIVING, AND CAN BE A SAFTEY ISSUE IF UNIT FAILS. THE COST OF THIS REPAIR, PARTS AND LABOR IS ABOUT $1200. IS FORD WAITING FOR THIS TO CEASE UP, CAUSING INJURIES OR DEATHS BEFORE THEY DEEM IT A SAFTEY ISSUE, AND RECALL THESE VEHICLES FOR REPAIR. I CANNOT AFFORD TO REPAIR MY VEHICLE AT THIS TIME AND NEED MY VEHICLE. *TR
Structure, Oct 31, 2007
DOOR AJAR LIGHT COMES ON RANDOMLY, TURNING ON INTERIOR LIGHTS AND LOCKING AND UNLOCKING DOORS WHILE DRIVING. IN ADDITION TO BEING DISTRACTING, IT IS PARTICULARLY UNSAFE AT NIGHT TO SUDDENLY HAVE THE INTERIOR LIGHTS COME ON AND UNABLE TO KEEP DOORS LOCKED. FORD SAYS ISSUE IS A DOOR SENSOR, BUT CANNOT TELL WHICH ONE IS BAD. THIS USED TO HAPPEN OCCASIONALLY, NOW IT HAPPENS AT LEAST EVERY OTHER DAY. *TR
Suspension, Air bags, Oct 29, 2007
I AM AN OWNER OF A 2002 FORD EXPLORER 2WD. AT THE BEGINNING OF OCTOBER THE VEHICLE STARTING MAKING A HORRIBLE NOISE. THE LOUD NOISE WAS COMING FROM THE REAR PASSENGER WHEEL. COME TO FIND OUT, THIS IS A MAJOR WHEEL BEARING ISSUE. I HAVE RECENTLY GOTTEN ONLINE AND DISCOVERED HOW MANY OTHER PEOPLE ARE ALSO HAVING THE SAME ISSUE. WHAT CAN WE DO TO GET THE FORD COMPANY TO BE HELD RESPONSIBLE FOR THIS VERY DANGEROUS DEFECT IN THEIR PRODUCT THAT YOU ARE SUPPOSED TO TRUST NOT ONLY YOUR LIFE BUT THE LIVES OF ALL YOUR PASSENGERS. HOW CAN COMPANIES CONTINUE TO SELL THEIR UNSAFE VEHICLES TO THE PUBLIC. IT IS ENOUGH TO HAVE TO WORRY ABOUT GETTING MY 1 YEAR OLD TO AND FROM HER NANA'S WITHOUT HAVING TO WORRY ABOUT GETTING HIT BY SOMEONE, BUT TO WORRY THAT ANY MOMENT YOUR VEHICLE CAN CAUSE A MAJOR ACCIDENT WITHOUT YOU EVEN BEING AT FAULT BECAUSE OF FAULTY PARTS. PLEASE, CAN SOMEONE WITH ANY KIND OF DECENCY DO SOMETHING TO GET THIS COMPANY TO RECALL EVERY VEHICLE WITH FAULTY PARTS. COMMON SENSE WOULD SAY IT'S THE RIGHT THING TO DO. *TR
Power train, Oct 28, 2007
TRANSMISSION TAKES 3-5 SECONDS TO GO INTO REVERSE THIS IN ITS SELF DANGEROUS WHEN NEEDING A QUICK REVERSE. THE MAIN REASON FOR A COMPLAINT IN TRANSMISSION NEEDING TO BE REBUILT AFTER ONLY 45,000 I DON'T TOW ANYTHING AND AM A GOOD DRIVER I KNOW OTHERS WITH SAME VEHICLE SAME PROBLEM TAKE NOTE UHAUL WILL NOT RENT TO EXPLORER OWNERS BECAUSE OF THE PROBLEMS WITH THIS TRANSMISSION (CALL UHAUL AND FIND THIS OUT). *TR
Power train, Oct 23, 2007
WHILE ATTEMPTING TO SHIFT FROM REVERSE TO DRIVE, THE GEAR SHIFTER ON THE COLUMN BROKE IN 1/2 WHILE PASSING INTO THE NUETRAL POSITION. BROKEN PIECE IN POSSESSION. TRUCK WAS THEN STUCK IN NUETRAL WITH SHIFTER HANGING BY A WIRE. FOUND 2ND 2002 EXPLORER AT DEALER # 2 WITH GEAR SHIFTER BREAKING IN 1/2. *TR
Structure, Oct 19, 2007, fire
TL*THE CONTACT OWNS A 2002 FORD F-150. THE CONTACT NOTICED SMOKE COMING FROM THE HOOD WHEN HE STARTED THE VEHICLE. THE SMOKE DISAPPEARED ON ITS OWN AND BURNED A HOLE INTO THE MASTER CYLINDER. THE INSURANCE COMPANY WAS NOTIFIED. THE VEHICLE WAS TOWED TO THE DEALER. THE POWERTRAIN AND FAILURE MILEAGE WERE UNKNOWN. THE CURRENT MILEAGE WAS 157,806.
Engine and engine cooling, Oct 18, 2007
VEHICLE STARTED MAKING LOUD NOISE UNDER THE HOOD, TURNED OUT TO BE A STRIPPED SPARK PLUG HOLE IN THE CYLINDER HEAD THAT LED TO COMPLETE REPLACEMENT OF HEAD. DEALERSHIP STATED THIS WAS THE 4TH ONE THIS YEAR, ALWAYS 2002 MODEL, 5.4 LITER ENGINE, ALWAYS RIGHT SIDE CYLINDER HEAD. IF A DEALERSHIP IN A TOWN OF LESS THAN 600 PEOPLE HAS A FAILURE RATE THIS HIGH, HOW BIG IS THIS PROBLEM NATION WIDE? *TR
Electrical system, Oct 10, 2007
FORD MOTOR COMPANY DOES NOT INSTALL THE FUSE NECESSARY TO OPERATE THE TOWING HARNESS LAMPS ON THE 2002 F150. LOCAL FORD DEALER INSTALLED A FUSE AND THEN DISCOVERED THAT THE PIN BENEATH THE FUSE BOX WAS BENT. THE FUSE BOX HAD TO BE REMOVED IN ORDER TO STRAIGHTEN OUT THE PIN AND THEN RE-INSTALLED. FORD REFUSED TO COVER THE COST ($200.00) SAYING THE VEHICLE WAS OUT OF WARRANTY. CONTENTION IS THAT THIS EITHER CAME FROM THE FACTORY THIS WAY OR THE DEALER BENT THE PIN WHEN THEY INSTALLED THE FUSE. NEITHER FORD MOTOR COMPANY OR THE LOCAL FORD DEALER WILL ACCEPT RESPONSIBILITY. THE BENT PIN MADE THE PARKING LAMPS INOPERABLE WHICH WOULD BE HAZARDOUS FOR TOWING ANYTHING AT NIGHT. *TR
Steering, Suspension, Oct 6, 2007
I WAS TOLD DURING A ROUTINE OIL CHANGE THAT MY TRUCK NEEDED TIE ROD ENDS AND BALL JOINTS (NOT JUST SOME OF THEM BUT ALL OF THEM) I CHECKED THE INTERNET AND IT SEEMS THERE HAVE BEEN MULTIPLE COMPLAINTS ABOUT THESE. IS THERE ANY INVESTIGATION GOING ON OR A POSSIBLE RECALL FOR THIS PROBLEM. *TR
Power train, Oct 6, 2007
I BOUGHT A USED 2002 FORD ESCAPE 2 MONTHS AGO AND IT WAS CARFAXED AND ALL AND NOTHING WAS WRONG. THREE WEEKS AGO THE ENGINE WOULD STALL OUT WHEN I STARTED THE VEHICLE OR WHEN I WAS DRIVING, I THOUGHT IT WAS BAD GAS, SO I FIXED IT. THEN IT HAPPENED AGAIN AND I THOUIGHT IT WAS THE BATTERY, SO I FIXED IT. I WAS FRUSTRATED AND WHEN IT HAPPENED AGAIN ON OCT. 3RD, 2007 IN THE MIDDLE OF A 7 LANE HIGHWAY. I WAS SCARED AND UPSET, AND I ENDED UP TAKING IT IN AGAIN! WE FOUND OUT THAT THERE IS A RECALL ON 2002 FORD ESCAPES WITH 3.0L V6 ENGINES FOR THE PCM ON DECELERATIONS BELOW 40 MPH BECAUSE OF FUEL-AIR MIXTURES BEING SENT TO THE ENGINE. IT WAS ISSUED IN APRIL OF 2004. I CALLED FORD MOTOR COMPANY, MY DEALER THAT I BOUGHT THE VEHICLE FROM, AND ANOTHER DEALER CLOSE TO ME; THEY ALL SAID THAT THERE WERE NO RECALLS ON MY ESCAPE. I LOOKED IT UP MYSELF AND THEY WERE CORRECT, BUT IF THIS RECALL WAS ALREADY FIXED THEN IT WAS OBVIOUSLY NOT FIXED CORRECTLY BECAUSE THE EXACT DEFINIATION OF THE RECALL IS WHAT IS HAPPENING WITH MY ESCAPE. MY COMPLAINT IS THAT I THINK FORD NEEDS TO ACKNOWLEDGE MY EXCEPTION AND KNOW THAT THIS IS NOT BECAUSE THE ENGINE NEEDS TO "RE-PROGRAM" ITSELF FOR A FEW WEEKS. IT IS A RECALL AND I THINK IT NEEDS TO BE FIXED FOR FREE, LIKE IT IS SUPPOSED TO BE. I DON'T LIKE TO BE IN THE MIDDLE OF A 7 LANE HIGHWAY AND LOOSE CONTROL OF MY STEERING AND EVERYTHING WITHIN MY CAR. *JB
Power train, Oct 3, 2007
PULLED 2002 FORD EXPLORER INTO COVERED SPACE AT APARTMENT COMPLEX AND PROCEEDED TO PUT THE CAR INTO PARK. WHILE ATTEMPTING TO PUT THE CAR INTO THE PARK THE GEAR SHIFT BROKE OFF FROM THE STEERING COLUMN. I COULD NOT BELIEVE WHAT HAD JUST HAPPENED. EXCESSIVE FORCE WAS NOT USED AND NEVER IN MY WILDEST DREAMS DID I EVER IMAGINE THIS TYPE OF FAILURE ON A CAR. LATER I RESEARCHED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH THE 2002 FORD EXPLORER. I CAN'T START THE CAR SINCE IT IS NOT IN PARK OR NEUTRAL. HAD TO HAVE THE CAR TOWED AND ACCORDING TO THE INTERNET THE REPLACEMENT PART IS BACK ORDERED UNTIL MID NOVEMBER. SO, FORD IS OK WITH HAVING A PRODUCT ON THE ROAD THAT I CANNOT DRIVE FOR 1.5 MONTHS BECAUSE OF A BAD PART? IT APPEARS THE BAD PART IS MADE OF ALUMINUM WHICH IS SHOCKING. WILL HAVE TO GET A RENTAL FOR THE ENTIRE TIME I AM WITHOUT THE CAR. THIS KIND OF FAILURE IS UNACCEPTABLE AND THERE SHOULD BE A RECALL ON THIS PROBLEM. *TR