2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Suspension, Power train, Electrical system, Feb 21, 2016
MY VEHICLE LOST ALL POWER IN REGARDS TO ACCELERATION AND DECELERATION ON THE FREEWAY AT THE SPEED OF AROUND 40-45 MPH. I HAD TO COAST OVER TWO LANES AND ALMOST GOT REAR-ENDED. THE RPM WOULD REV UP BUT NO POWER. RESTARTED CAR AND PROBLEM WENT AWAY. NEXT DAY HAD TCM FLASHED AS PART OF RECALL. TWO DAYS LATER HAD THE SAME ISSUE ONLY GOING 60-65 ON FREEWAY. TRANSMISSION WENT HAYWIRE AND HAD TO COAST OVER AND ALMOST GOT REAR-ENDED AGAIN. THIS TIME CAR WOULDN'T RESTART FOR ABOUT 2 MIN. NO POWER. ENGINE REVVING AND COMPLETE LOSS OF POWER TWICE AND I FEEL THIS CAR IS A MAJOR ACCIDENT WAITING TO HAPPEN. I DO NOT FEEL SAFE WHILE DRIVING NOT KNOWING WHY MY CAR IS LOSING POWER EVEN AFTER THE SO CALLED SOFTWARE FIX.
Steering, Power train, Feb 19, 2016
TRANSMISSION SHUTTERS AND SLIPS AND THE POWER STEERING JUST SHUTS DOWN AT TIMES, THIS IS VERY DANGEROUS. MY WIFE WAS MERGING ONTO THE INTERSTATE AND THE STEERING SHUTS DOWN THE ENGINE STILL RUNNING. SHE HAS TO SHUT THE CAR OFF AND START IT AGAIN TO GET THE POWER STEERING TO WORK. THIS HAS HAPPENED AROUND 10 TIMES.
Power train, Feb 18, 2016
WHEN YOU DRIVE THE VEHICLE, THE TRANSMISSION SHUTTERS, SHAKES, SKIPS GEARS, AND SOMETIMES COMES TO AN ABRUPT HALT MAKING IT FEEL AS IF I HAVE BEEN REAR-ENDED. IT HAPPENS WHEN THE ENGINE IS COLD OR WARMED UP, AT ALL OUTSIDE TEMPERATURES AND CONDITIONS AND IS A GENERAL SAFETY ISSUE WAITING TO HAPPEN. I HAVE HAD MECHANICS THAT SPECIALIZE IN TRANSMISSIONS WARN AGAINST DRIVING IT AS IT COULD POTENTIALLY BE A VERY SEVERE OR LIFE THREATENING ISSUE. NONE OF THESE MECHANICS HAVE A SOLUTION FOR ME. REPLACING IT WOULD JUST PUT AN ALREADY BAD TRANSMISSION DESIGN BACK IN. FORD HAS DONE NOTHING FOR ME. AND I AM FRANKLY AFRAID FOR MY LIFE EVERY TIME I START IT UP. THE VEHICLE FEELS AS IF THE TRANSMISSION WANTS TO EXPLODE. SEVERAL TIMES I HAVE BRIEFLY LOST CONTROL OF THE VEHICLE AS THE TRANSMISSION JERKS FROM ONE GEAR TO ANOTHER. THIS IS MY ONLY VEHICLE FOR TRANSPORTATION AND IT IS TOTALLY UNSAFE. IS IT GOING TO TAKE PEOPLE DYING TO GET THEM TO FIX THIS? ARE WE HAVING ANOTHER GENERAL MOTORS MOMENT? WHY IS THE GOVERNMENT NOT DOING ANYTHING ABOUT THIS? YOUR QUESTION BELOW ABOUT THE DATES IS IRRELEVANT AS IT HAPPENS EVERY TIME I DRIVE IT,
Power train, Feb 18, 2016
FOR THE LAST TWO YEARS, OUR VEHICLE HAS HAD SEVERAL EPISODES OF VIOLENTLY MIS-SHIFTING, INTO A FINAL LOSS OF ACCELERATOR USE. THIS HAPPENS MANY TIMES WHEN WE ARE ON RURAL OR HIGHWAY, AND AT DIFFERING SPEEDS OF UP TO 70 MPH. WE HAVE BROUGHT IT IN FOR ALL REGULAR AND IRREGULAR MAINTENANCE TO LUTHER NORTH COUNTRY FORD IN COON RAPIDS, MN. THEY FIRST SAID IT WAS HOW THE "NEW TRANSMISSION WORKED", THEY THEN SAID IT WAS THE TCM CODES, THEN THE CLUTCH WAS REPLACED. THEN THE ONLY TIME THEY GOT CODES FROM THE CAR, WE HAD TO PAY 1200 DOLLARS BECAUSE IT WASN'T PART OF THE RECALL, BUT LESS THAN A MONTH LATER, WE HAD THE SAME SYMPTOMS. EVERY TIME THEY "FIX" THE PROBLEM IT HAPPENS AGAIN, SOMETIMES MONTHS APART, MOST RECENTLY IT WAS LESS THAN 24 HOURS AFTER THEY REPLACED THE CLUTCH. THEY THEMSELVES HAVE ADMITTED THEY HAVE NO IDEA OF HOW TO TRULY, PERMANENTLY, MAKE THE CAR SAFE TO DRIVE, BUT CONTINUALLY ALLOW US TO PICK IT UP AND DRIVE AWAY. WE HAVE TRUSTED THEM WITH EVERYTHING AND THE ASSUMPTION THAT THEY ARE GIVING US A TRUE AND HONEST TRY WHEN WORKING ON OUR CAR. NOW WE HAVE APPLIED FOR LEMON LAW, ONLY TO FIND OUT THAT WE DO NOT QUALIFY FOR THAT BECAUSE WE HAVE TRUSTED THE DEALER AND FORD, EXTENDING OVER THE WARRANTY/LEMON LAW REFUND PERIOD. MY WIFE JUST MADE THE LAST PAYMENT ON THIS VEHICLE, AND NOW (AS WE HAVE BEEN FOR SOME TIME) WE ARE AFRAID TO DRIVE IT, I AM USED TO HAVING TO PUT ON THE 4 WAY FLASHERS ONCE A DAY TO PULL OVER WHEN IT STOPS ACCELERATING. IF IT WAS SOMETHING LIKE THE WASHER FLUID SPRAYERS DIDN'T WORK I WOULDN'T CARE ANYMORE. BUT WE CAN'T DRIVE IT, WE CAN'T RESELL IT. WE ARE REASONABLE PEOPLE, BUT FEEL WE'VE BEEN ROBBED OF 23,000 DOLLARS WITH NO WHERE TO TURN. WHAT CAN WE DO GOING FORWARD I HAVE EVERY SERVICE INVOICE EVER FOR THE HISTORY OF THE CAR, BUT I DON'T HAVE A SCANNER, I CAN MAIL THEM IF NEEDED PLEASE.
Steering, Feb 17, 2016
THE ELECTRIC POWER STEERING SYSTEM REGULARLY FAILS TO START WHEN I TURN ON THE CAR. THIS SEEMS TO HAPPEN ESPECIALLY WHEN THE CAR IS COLD. WHEN IT DOES NOT START, IT OFTEN TIMES COMES ON WHEN I TURN ON INTERIOR LIGHTS, PUT THE CAR IN REVERSE, OR RESTART THE ENGINE. SOMETIMES IT DOES NOT COME ON AT ALL AND I AM FORCED TO DRIVE WITHOUT POWER STEERING. I HAVE READ MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM HAPPENING TO OTHER FOCUS OWNERS AND HAVE SEEN THAT THIS ELECTRIC POWER STEERING SYSTEM HAS CAUSED PROBLEMS IN THE FUSION AS WELL.
Power train, Engine, Feb 16, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN PLACING THE CLUTCH IN REVERSE, THE VEHICLE FAILED TO MOVE. THE FAILURE RECURRED TWICE. THE ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.
Structure, Feb 15, 2016
AS PART OF MY JOB, I DRIVE SENIOR CITIZENS TO THE STORE, ETC., IN MY CAR. ON FRIDAY, FEB. 12, 2016, I DROVE AN ELDERLY COUPLE; THE WIFE SAT IN THE BACK SEAT BEHIND THE DRIVER'S SEAT. I ASSISTED HER OUT OF THE CAR AND THEN ATTEMPTED TO SHUT HER DOOR, WHICH WOULD NOT LATCH SHUT AND STILL WON'T. I SHUDDER TO THINK WHAT WOULD HAVE HAPPENED IF THE CAR HAD BEEN MOVING WHEN THAT HAPPENED. TO GET HOME WITHOUT THE DOOR FLYING OPEN, I STRAPPED IT SHUT USING SEAT BELTS. THE DEALER CAN GET ME IN TOMORROW (TUESDAY). I GOOGLED THIS ISSUE AND FOUND MANY STORIES ABOUT OTHER FORD CARS BEING RECALLED BECAUSE OF THIS SAME ISSUE, JUST NOT MINE, THE 2012 FORD FOCUS, AND PEOPLE ASKING WHY THE FOCUS HASN'T BEEN INCLUDED IN THE RECALL. NEEDLESS TO SAY, I AM QUITE UPSET OVER THE POTENTIAL DANGER MY RIDERS HAVE BEEN IN, AND THAT I KNEW NOTHING ABOUT IT, AND DO NOT UNDERSTAND WHY FORD IS IGNORING THE FOCUS WHILE RECALLING THE REST OF THEM IF THESE LATCHES POSE A SAFETY RISK. IN THE MEANTIME, HOW CAN I DO MY JOB IF I KNOW MY RIDERS ARE AT RISK?
Structure, Feb 14, 2016
2012 FORD FOCUS. REAR PASSENGER DOOR FLEW OPEN WHILE CHILD SAFETY LOCK WAS ENGAGED. DOOR WILL NO LONGER LATCH. WHILE INVESTIGATING THIS ISSUE I HAVE LEARNED THIS IS A COMMON PROBLEM WITH THE 2012 FORD FOCUS. IT IS ALSO A $600 FIX. THIS IS NOT A WARE AND TEAR PROBLEM. DOORS SHOULD NEVER FAIL RISKING PASSENGERS SAFETY. I HAVE USED A STRAP TO TIE THE DOOR SHUT TO KEEP IT FROM FLYING OPEN AND HITTING SOMETHING OR SLAMMING SHUT ON A PASSENGER WHILE DRIVING.
Power train, Feb 13, 2016
I HAVE HAD TRANSMISSION PROBLEMS SHORTLY AFTER I PURCHASED THE CAR. IT HAS HAD SEALS,CLUTCH TMC REPLACED AND ALSO A INSTRUMENT CONTROL PANEL AT MY EXPENSE SINCE THEY SAID I WAS OUT OF MY 3 YEAR 36,000 MILE WARRANTY. I HAD THE CAR AT THE DEALERSHIP SEVERAL TIMES WITHOUT RECEIVING ANY PAPERWORK ONLY TO BE TOLD TRANSMISSION WAS FINE AND THAT'S JUST THE WAY THE NEW CVT TRANSMISSION SHIFTS. CAR HAS ALWAYS HAS A HEISTATION ON TAKE OFF ROLE BACKWARDS ON INCLINES AND SHUDDERS LIKE CRAZY! MY WIFE WHO OWNS A 2014 FORD ESCAPE REFUSES TO DRIVE THE CAR COMPLAINING SHE DOESN'T FEEL SAFE IN IT. JUST TOOK IT BACK TO FORD WEEK OF FEBURARY 1ST AND THEY ARE NOW TELLING ME THE SEALS AND CLUTCH NEED TO BE REPLACED AT A COST OF $1500.00 TO ME AS IT IS OUT OF WARRANTY. THE CLUTCH WAS REPLACED IN NOVEMBER OF LAST YEAR AT 93,000 MILES. I DRIVE 480 MILES ROUND TRIP A WEEK TO WORK NOT INCLUDING GRAND KIDS SPORTING EVENTS. I FEEL FORD HAS SOLD ME A CAR AND NOW WANT TO PUNISH ME FOR THE MILES I DRIVE. I HAVE SOME PAPERWORK FROM THE DEALERSHIP ON WHAT WORK THEY HAVE DONE. SOMEONE PLEASE MAKE THE DEALSHIP AND FORD MOTOR COMPANY RESPONSIBLE FOR THIS POOR QUALITY TRANSMISSION THEY ARE PASSING REPAIR COST ON THE CONSUMER WHICH SHOULD BE ASHAMED OF AND ALLOWED TO DO.
Power train, Feb 13, 2016
ONGOING ISSUE ' ON ACCELERATION CAR SHUDDERS, BOGS DOWN, JUMPS FORWARD, ALSO HEAR A GRINDING/CRUNCHING SOUND. I HAVE HAD MY CAR IN TO THE DEALER NUMEROUS TIMES AND I AM ALWAYS TOLD THIS IS NORMAL. I HAVE WRITTEN TO FORD AND THEY REFUSE TO CORRECT THE PROBLEM. IN REGARD TO THE QUESTION BELOW ' WHEN DID THIS HAPPEN? ' IT HAS BEEN HAPPENING SINCE I BOUGHT THE CAR IN 2012 BUT SINCE I WAS NOT ABLE TO ENTER THAT INTO THE BOX I ENTERED THE LAST DATE I BROUGHT IT IN TO THE DEALER FOR THIS ISSUE.
Steering, Feb 12, 2016
I WAS DRIVING HOME WITH MY CHILDREN AND THE ALERT LIGHT CAME ON TO SAY THERE WAS A STEERING PROBLEM THEN ALL OF A SUDDEN THE CAR DECIDED IT WANTED TO STEER ITSELF INTO ONCOMING TRAFFIC. I COULD MOVE THE STEERING WHEEL SO I SLAMMED ON THE BRAKES AND PUT CAR IN REVERSE TO GET INTO THE MEDIAN BEFORE GETTING HIT. MY GIRLS WERE SCREAMING AND CRYING. AFTER CARS PASSED I HAD TO SLAM THE STEERING WHEEL IN ORDER TO POP IT AND DRIVE LIKE I WAS IN MARIO CART TO GET HOME. THIS IS RIDICULOUS THAT THIS IS NOT A RECALL WHEN IT IS CLEARLY A MECHANICAL ISSUE WITH THIS PIECE OF CRAP CAR.
Steering, Feb 11, 2016
ELECTRONIC POWER STEERING FAILURE OCCURRED AGAIN WITH WARNING LIGHTS. I SHUT DOWN THE CAR AND IT CAME BACK ON. THE STEERING FAIRLY FREQUENTLY BRIEFLY STOPS WORKING. I EXPERIENCE THIS TYPICALLY WHILE PARKED BEFORE GETTING OUT ON THE ROAD.
Power train, Feb 11, 2016
CLUTCH WAS RECALL AND IT WAS REPLACED BY LOCAL DEALERSHIP INSTALLED NOV 2015, GILLETTE WY, AND NOW TRANSMISSION GAVE OUT, DEALERSHIP STATED THAT IT NEEDS AN OVERHAUL.
Steering, Feb 11, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME INOPERABLE WITHOUT WARNING. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Other or unspecified, Feb 10, 2016
FRONT DRIVER SIDE DOOR WILL NOT CONSISTENTLY LATCH CLOSED. CAR WAS PARKED WHEN I FIRST NOTICED THE DOOR WAS AJAR. HAD TO DRIVE WITH THE DOOR IMMOBILIZED BY SPEAKER WIRE AND HOLDING IT WITH MY HAND UNTIL I HAD TIME TO REPEATEDLY CLOSE IT IN HOPE OF IT STAYING SHUT. AFTER 45 MINUTES, IT STAYED SHUT UNTIL THE FEW TIMES I ACCIDENTALLY OPENED IT WITHOUT THINKING WHICH WOULD RESULT IN SIMILAR ADVENTURES IN GETTING IT TO CLOSE. SPEAKING TO THE DEALERSHIP, THEY KNEW EXACTLY WHAT PART I NEEDED WITHOUT MUCH EXPLAINING OF THE PROBLEM AND I WAS TOLD MY EXTENDED WARRANTY WOULD NOT COVER IT.
Steering, Feb 9, 2016
ELECTRIC POWER ASSIST SYSTEM - LOST POWER STEERING. LOST POWER STEERING SEVERAL TIMES WHEN STARTING THEN RESET IT SELF WHEN SHUT OFF. LAST TIME HAPPENED WHILE DAUGHTER DRIVING CAR. NOW AT SHOP. BEING CHARGED $2200 TO FIX WHILE STILL PAYING ON VEHICLE. IRRITATING. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE.
Power train, Feb 9, 2016
THIS IS FOR THE SELECTSHIFT TRANSMISSION. MY VEHICLE HAS HAD MULTIPLE TRANSMISSION SHUDDERING ISSUES IN THE PAST, ONCE IN 2013, AND THEN AGAIN IN OCT OF 2014. THE ISSUES WERE "RESOLVED", BUT ON JAN 27TH, MY TRANSMISSION JUMPED AND MY CHECK ENGINE LIGHT CAME ON. JAN 28TH, MY TRANSMISSION STOPPED WORKING ALL TOGETHER WHILE DRIVING ON THE HIGHWAY, ALMOST CAUSING AN ACCIDENT. THE TRANSMISSION DISENGAGED AND WOULD NOT ENGAGE WITH THE CAR DECELERATING TO A STOP. THE TRANSMISSION CONTROL MODULE FAILED THIS TIME, AND THE CLUTCHES WERE SUPPOSED TO BE REPLACED AS WELL. THE CLUTCHES WERE NOT REPLACED LIKE THEY WERE PROMISED AND I AM AWAITING FOR THEM TO GET SCHEDULED AND SENT IN. I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Structure, Feb 9, 2016
ONE DAY WHEN DAY OUR SON WAS A PASSENGER IN OUR DAUGHTER'S FOCUS AND THEY ARRIVED HOME, HE EXITED THE VEHICLE AND WHEN HE TRIED CLOSING THE DOOR, IT WOULDN'T CLOSE. I WENT TO CHECK IT OUT AND SURE ENOUGH IT WOULDN'T CLOSE (LATCH). AFTER A FEW TRIES WE DISCOVERED THAT IF WE SLAMMED THE DOOR AS HARD AS POSSIBLE, IT WOULD LATCH. WE DID THIS FOR A FEW WEEKS AND THEN ONE DAY IT JUST WOULDN'T LATCH NO MATTER HOW HARD YOU SLAMMED IT. WE DECIDED TO NOT ALLOW ANYONE TO DRIVE IN THE PASSENGER SEAT. WE HAD TO TIE THE SEAT BELT AROUND THE DOOR HANDLE SO THAT THE DOOR WOULD STAY CLOSED. ONCE THIS HAPPENED WE CALLED AND SCHEDULED AN APPOINTMENT WITH SAN TAN FORD TO FIX THE PROBLEM.
Fuel/propulsion system, Feb 9, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST ACCELERATION. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS MALFUNCTIONING AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE VEHICLE EXPERIENCED THIS FAILURE FOR ABOUT A YEAR AND HALF. THE DEALER HAD TO REPLACE THE CLUTCH UNDER A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Other or unspecified, Feb 8, 2016
THIS CAR HAS A CLUTCH PROBLEM AND FORD KNEW IT AND A RECALL WAS NEVER ISSUE. I NOW HAVE TO SPEND OVER $1400 TO REPAIR THE CAR.
Power train, Feb 7, 2016
PURCHASED VEHICLE IN JUNE 9TH 2012, AFTER A WEEK OF DRIVING I NOTICED A VIBRATION WHEN THE CAR WAS SHIFTING FROM A DEAD STOP TO SECOND OR EVEN SOMETIMES INTO THIRD GEAR AND REPORTED THIS TO BILL KNIGHT FORD. SERVICE MANAGER WENT WITH MYSELF AND WIFE FOR A TEST DRIVE AND SAID THIS WAS NORMAL AND IF IT PERSISTED BRING IT BACK AND THEY WOULD TRY AND RESOLVED THE PROBLEM. WE TOOK THIS BACK TIME AND TIME AGAIN AND WAS TOLD FORD WAS WORKING ON THIS PROBLEM, FINALLY I INSISTED THAT THIS PROBLEM BE REPAIRED. I TOOK MY CAR IN AND BILL KNIGHT REPLACED THE CLUTCH AND THIS RESOLVED THE PROBLEM FOR ABOUT A MONTH, WHEN THE PROBLEM CAME BACK IT WAS MUCH WORSE AND IT EFFECTED MY GAS MILEAGE AND THE VIBRATION TURNED INTO A HEAVY SHUTTER AT TIMES. MY WIFE STARTED GETTING HEADACHES AND WITH HER HAVING SURGERY ON HER NECK I STARTED WONDERING IF THE FORD FOCUS WAS GIVING HER THE PROBLEM. I SUGGESTED THIS TO THE SERVICE ADVISOR AND HE JUST DID NOT EVEN WRITE THIS DOWN. MY WIFE HAS HAD 2 EPIDURAL SINCE THE FIRST REPAIR AND I HAVE TALKED WITH THE SERVICE MANAGER AND SALES MANAGER ABOUT THIS PROBLEM. THE SALES MANAGER WANTS ME TO TRADE THE CAR IN BUT I THINK THIS CAR SHOULD BE REPAIRED WITH A NEW WARRANTY ON THE DRIVE TRAIN OR I BE GIVEN A NEW CAR TO REPLACE THE DEFECTED ONE. FORD SHOULD ALSO PAY FOR ANY AND ALL OF MY WIFE'S MEDICAL BILLS INCLUDING PAIN AND SUFFERING, AND MY LOST TIME FROM WORK WHILE SHE WAS INCAPACITATED. I REALLY THINK BILL KNIGHT FORD SHOULD BE PUT ON NOTICE FOR SELLING CARS THAT THEY HAD PRIOR KNOWLEDGE THAT WERE DEFECTIVE.
Power train, Vehicle speed control, Feb 5, 2016, crash
I HAVE BEEN HAVING TRANSMISSION ISSUES WITH MY 2012 FORD FOCUS. WE PURCHASED THE CAR BRAND NEW OFF THE LOT IT HAD 4 MILES ON IT WHEN PURCHASED. NOT EVEN A YEAR AFTER PURCHASE WE STARTED HAVING ISSUES WITH THE GEARS NOT WANTING TO SHIFT PROPERLY. WE SENT CAR TO DEALERSHIP FOR REPAIR. IT WAS FIXED FOR A WHILE UP UNTIL RECENTLY AND WE HAVE BEEN TRYING TO GET IT FIXED SINCE. I GOT INTO A WRECK BECAUSE MY CAR BOGGED OUT AT A REDLIGHT CAUSING ME TO GET STUCK UNDER A REDLIGHT AND BEING HIT WHILE OCCUPYING THE ROAD. MY CAR HAS BEEN AT DEALERSHIP EVER SINCE. THEY CALLED US ABOUT ONE WEEK AFTER THE WRECK TO LET ME KNOW THAT THE RECALL FOR THE TRANSMISSION MODULE HAD BEEN FIXED AND THEY DROVE IT AND EVERYTHING CHECKED OUT FINE. SO MY HUSBAND GOES AND GETS THE CAR AND IT BREAKS DOWN ON HIM NOT FAR FROM LEAVING THE DEALERSHIP. THE CAR JUST COMPLETELY QUIT SHIFTING AND BOGGED OUT AND RPM SHOT UP WAY HIGH. HE HAD TO LEAVE ON THE SIDE OF THE ROAD. SO HERE GOES TRIP 3 BACK TO DEALERSHIP FOR REPAIRS FOR THE SAME THING THAT HAS SUPPOSED TO HAD BEEN FIXED. WHY HAS THE GOVERNMENT ISSUED A RECALL ON THE TRANSMISSION FOR THESE CARS. THEY ARE NOT SAFE TO DRIVE. SOMETHING NEEDS TO BE DONE.
Power train, Feb 4, 2016
THE VEHICLE HAS HAD ISSUES WITH THE TRANSMISSION FOR THE PAST COUPLE YEARS. THEY STARTED AROUND 28,000 MILES. IT HAS BEEN TO THE DEALERSHIP 4 TIMES FOR REPAIRS, INCLUDING FIXING INTERNAL COMPONENTS AND REPLACING SEALS. TODAY I TOOK IT AGAIN AND WAS TOLD THAT THE CLUTCH ASSEMBLY HAS TO BE REPLACED AND THERE IS A 3 MONTH WAIT FOR THE NECESSARY PARTS. THE VEHICLE JERKS AND SPUTTERS WHEN ACCELERATING AND HAS DIFFICULTY SHIFTING IN LOW GEARS IN PARTICULAR. THIS CREATES AN UNPLEASANT AND POTENTIALLY DANGEROUS DRIVING EXPERIENCE FOR ALL INVOLVED. AFTER RESEARCHING TODAY I UNDERSTAND THIS HAS BEEN A KNOWN ISSUE WITH THIS MODEL FOR YEARS AND THERE HAS STILL NOT BEEN A RECALL, ALTHOUGH THERE IS A CLASS ACTION LAWSUIT. I FIND IT ABSURD THAT MY REPEATED TRIPS TO THE DEALER FOR REPAIR HAVE ONLY PROVIDED FOR TEMPORARY, COSMETIC IMPROVEMENTS WHILE LEAVING THE KNOWN DEFECT IN PLACE AND THAT NOW THAT THEY ARE ACTIVELY ACKNOWLEDGING THE LARGER PROBLEM THERE IS A 3 MONTH WAIT TO HAVE THE PROPER REPAIR PERFORMED.
Electrical system, Visibility/wiper, Feb 4, 2016
WINDSHIELD WIPERS TURNED ON TO WITHOUT COMMANDED INPUT FROM THE WIPER CONTROL STALK. WIPERS OPERATED AT VARIOUS OUTPUT SETTINGS (HIGH, LOW, AND INTERMITTENT) WITH THE CAR IGNITION POSITION IN EITHER THE ON OR OFF POSITION. THESE EVENTS HAPPENS WHILE DRIVING AND PARKED. CLEAR DAY WITH OUTSIDE AIR TEMPERATURE OF ABOUT 70F.
Latches/locks/linkages, Feb 4, 2016
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 20 MPH, THE FRONT DRIVER DOOR OPENED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE DOOR FAILED TO LATCH AND THE DOOR WARNING AJAR LIGHT CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE1600 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,016.