2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Equipment, Feb 25, 2015
WHEN I TURN ON THE INTERIOR HEATER, THE SELECTOR SWITCH THAT DIRECTS THE AIR TO WINDSHIELD, PANEL, OR FLOOR, WILL NOT SEND HEATED AIR TO THE FLOOR. IT MAKES A VERY LOUD NOISE OF AIR BEING FORCED THROUGH A TIGHT OPENING, BUT THE HEAT DOES NOT GO TO THE FLOOR AND THE HEATER IS ALMOST COMPLETELY INEFFECTIVE UNLESS THE FAN SPEED IS SET TO THE HIGHEST SETTING. *JS
Steering, Feb 25, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE STEERING WHEEL SEIZED AND THE STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. UPDATED 4/29/15*CN
Power train, Feb 20, 2015
MY FORD FOCUS WAS PURCHASED IN JUNE 2011 THE VEHICLE WAS NEW OFF THE DEALER LOT, TO DATE THE VEHICLE HAS BEEN IN FOR POWER TRAIN REPAIR FOR A TOTAL OF SEVEN TIMES. THE FIFTH TIME BACK IN JUNE 2013, THE POWER TRAIN INTERNAL PARTS WERE REPLACE, THE PROBLEM STILL CONTINUES. MY VEHICLE AGAIN WENT IN FOR REPAIR ON JANUARY 29, 2015 AS THE TRANSMISSION OVER HEATED AND I RECEIVED A WARNING TO STOP THE CAR. THE CAR WAS IN THE SHOP FOR ALMOST TWO WEEKS, I PICKED THE CAR UP ON THURSDAY AFTER WORK, THE NEXT DAY THE CAR LOST THE ABILITY TO PULL THE VEHICLE AND I BARELY GOT OFF THE ROAD. I COULD NOT GET THE CAR TO GO OVER TEN MILES AN HOUR. THE DEALERSHIP SENT A TOW TRUCK FOR MY CAR AND BACK TO THE SHOP IT WENT. AFTER TWO WEEKS I GOT A CALL THAT THERE WERE NO ISSUES FOUND AND THE DEALERSHIP COULD NOT PAY A TECH TO DRIVE THE VEHICLE MORE THAN 20 MILES. I INSISTED THERE WAS AN ISSUE AND THAT I FEAR FOR MY LIFE DRIVING THIS CAR NOW. THE DEALERSHIP GOT PERMISSION FROM ME TO ALLOW THE TECH TO DRIVER THE VEHICLE HOME TO SEE IF THE CAR ACTED UP FOR HIM ON A LONGER DISTANCE DRIVE 2/19/2015. ON 2/20/2015 I RECEIVED A CALL THAT THE TECH HAD IN FACT GOT STRANDED ON THE HWY ON 2-19-2015 AND NOW THEY MUST ATTEMPT TO LOCATE THE ISSUE. THE DEALERSHIP IS TRYING THEIR BEST TO FIND THE PROBLEM BUT FORD NEEDS TO DO SOMETHING. THIS CAR IS NOT SAFE, I FEAR FOR MY LIFE DRIVING THIS CAR. I HAVE TO DRIVE ON THE INTERSTATE EVERY DAY TO AND FROM WORK AND I AM AFRAID. I FEAR HAVING TO DRIVE WITH MY CHILD IN THIS CAR. HAD I BEEN DRIVING THIS CAR HOME YESTERDAY I VERY WELL COULD HAVE BEEN RUN OVER BY A TRACTOR TRAILER OR CAUSED A MAJOR HWY ACCIDENT. THESE CARS ARE NOT SAFE, HOW MANY PEOPLE HAVE TO DIE BEFORE SOMETHING IS DONE. *TR
Power train, Feb 20, 2015
WHILE THE TRANSMISSION DOES ACT DIFFERENT THAN A NORMAL AUTOMATIC I'VE NEVER HAD ANY PROBLEMS UNTIL NOW I WAS DRIVING 35 MPH AND SUDDENLY THE CAR WOULD NOT MOVE FORWARD ANY MORE THE ENGINE WOULD JUST HITS HIGH RPMS WHICH IS FUNNY CAUSE THIS CAR HAS NEVER HIT A HIGH RPM WHILE NOT IN GEAR IT HAS A REV LIMITER ANYWAY I COASTED TO A STOP I TRIED TO USE THE SPORT OPTION TO GET THE TRANSMISSION TO SHIFT NOPE SO I TURN THE CAR OFF NEVER TO START AGAIN THE TRANSMISSION INDICATOR ON DASH SAID CAR WAS IN DRIVE EVEN THOUGH THE SHIFTER WAS IN PARK MY MAIN CONCERN HERE IS WITH ALL OF THE COMPLAINT ABOUT THIS TRANSMISSION AND IT WOULD TAKE ME WEEKS TO READ THEM ALL WHY HAS THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. HAS NOT ISSUE A RECALL ON THIS TRANSMISSION THAT IS STILL BEING PUT IN NEW CARS TODAY AND HAVING THE SAME PROBLEMS AND CAN CAUSE A VERY REAL SAFETY CONCERN WHY IS IT THAT PEOPLE HAVE TO DIE BEFORE SOMETHING IS DONE AND THE COMPANY IS HELD RESPONSIBLE. *TR
Visibility, Feb 19, 2015
MY REAR WINDSHIELD EXPLODED. IT WAS PARKED. THE CAR WAS RUNNING, I CLOSED THE DRIVER DOOR AND THE WINDSHIELD SHATTERED. IT WAS MADE BY CARLITE. FORD IS NOT SHOWING ANY CONCERN, NOR THE DEALERSHIP. IT'S A VERY EXPENSIVE FIX AND MAKES IT WORSE THAT IT SHATTERED ON ITS OWN. FORD HAS HAD A BAD RAP WITH GLASS FOR A LONG TIME THOUGH, JUST WISH I WOULD HAVE KNOWN ABOUT IT BEFORE NOW. THEY WANT A CAR PAYMENT EVERY MONTH BUT DON'T WANT TO TAKE RESPONSIBILITY FOR A POOR QUALITY DEPARTMENT. I AM NOT SURE WHAT A PERSON IS SUPPOSE TO DO ANYMORE. IF YOU DON'T HAVE A SAVINGS IT'S DOWN TO EITHER PAYING FOR THE CAR THAT NOW HAS NO REAR WINDSHIELD OR GET A WINDSHIELD. DON'T WANT TO TURN IT INTO INSURANCE, RATES WILL GO UP FOR SOMETHING I DIDN'T CAUSE AND ITS A 500 DOLLAR DEDUCTIBLE. I WILL NEVER BUY A FORD AGAIN NOR ANY VEHICLE THAT HAS CARLITE GLASS. *TR
Power train, Feb 18, 2015
FROM 2012 TO OCTOBER 2014, AT LOW SPEEDS THE VEHICLE BEGAN TO SHUTTER, SO MUCH SO THAT THE VEHICLE FELT AS IT WERE GOING TO STALL WHILE IN TRAFFIC. IN ADDITION TO THIS, WHILE ON A HILL THE VEHICLE WOULD ROLL BACKWARDS. I CALLED FORD SEVERAL TIMES TO MAKE AN APPOINTMENT DURING THIS TIME PERIOD, HOWEVER WAS TOLD OVER THE PHONE " THAT'S JUST HOW THE TRANSMISSION WORKS" AND THEY COULDN'T DO ANYTHING TO CORRECT IT. AFTER BECOMING SO FRUSTRATED I BROUGHT THE CAR INTO FORD IN OCTOBER OF 2014, AND THEY REPLACED THE CLUTCH... THE SHUTTER PROBLEM WAS CORRECTED AFTER THE CLUTCH WAS REPLACED, HOWEVER NOW THE TRANSMISSION OVERHEATS AT RANDOM TIMES BOTH IN TRAFFIC AND ALSO ON THE HIGHWAY AND THE TRANSMISSION SHUTS OFF, AND THE VEHICLE BECOMES DISABLED WHEREVER I AM. THIS IS BEING BROUGHT INTO FORD THIS WEEK NOW AT 39000 MILES. THIS TRANSMISSION HAS BEEN PROBLEMATIC SINCE PURCHASED I UNDERSTAND THAT THE TRANSMISSION IS A HYBRID STANDARD/AUTOMATIC, AND THERE IS A DIFFERENT FEEL WHICH I AM OK WITH, HOWEVER THIS TRANSMISSION IS PUTTING ME IN AN UNSAFE POSITION THE WAY IT ROLLS BACK, AND FREQUENTLY STALLS AT BOTH HIGH AND LOW SPEEDS MAKING ME VULNERABLE TO AN ACCIDENT. *TR
Visibility, Feb 18, 2015
SUNROOF EXPLODED WHILE DRIVING. I TOOK CAR TO FORD AND THE SERVICE MANAGER SAID HE SEEN IT HAPPEN BEFORE BUT I WAS TOLD IT WAS NOT COVERED UNDER WARRANTY. I SAW A FEW COMPLAINTS IN GOOGLE BLOGS. I WILL CONTACT A LAWYER. *TR
Steering, Feb 17, 2015
ON MULTIPLE OCCASIONS, I HAVE HAD THE POWER STEERING FAIL ON MY CAR. I'VE HAD IT HAPPEN WHILE DRIVING AT SPEEDS RANGING FROM 25MPH-70MPH. WHILE DRIVING I WILL HEAR THE ALERT CHIME AND I WILL RECEIVE THE MESSAGE POWER STEERING FAULT APPEAR ON SCREEN, ABOUT 2 SECONDS LATER THE STEERING BECOMES STIFF AND VERY DIFFICULT TO CONTROL. I'VE BEEN BLESSED TO BE ABLE TO GET THE CAR TO THE SIDE OF THE RIDE AND OR FREEWAY. GENERALLY WHAT HAPPENS IS I TURN THE CAR OFF, AND RESTART AND THE FAULT MESSAGE DISAPPEARS. WHEN I TOOK IT INTO THE FORD DEALER, THEY CHARGED ME $150 TO LOOK AT IT, BUT "COULD NOT REPLICATE" THE ISSUE SO THEY SENT ME ON MY WAY. I SPOKE WITH A FORD SUPPORT REP WHO TOLD ME THAT THERE WAS NOT MUCH THEY COULD DO IF THE FAULT MESSAGE WAS UNABLE TO DUPLICATE, BUT THEIR SUGGESTION IN THE FUTURE WAS TO SNAP A PICTURE OF THE DISPLAY WHEN IT HAPPENS. HOW DANGEROUS WOULD THAT BE IN A CAR THAT YOU CAN NOT STEER TO GRAB MY CELLPHONE AND SNAP A PICTURE? I'VE LOOKED UP THIS ISSUE ONLINE IN MANY FORD FOCUS FORUMS, AND THIS IS NOT AN ISOLATED INCIDENT. FOR A CAR'S STEERING TO NOT FUNCTION AFTER 60K MILES IS RIDICULOUS. AND BECAUSE I BOUGHT THE CAR USED, I HAVE NO WARRANTY. BUT THERE HAVE BEEN SEVERAL REPORTS OF CUSTOMER'S EXPERIENCING THE SAME ISSUE OVER AND OVER, AND FORD IS RELUCTANT TO FIX IT BECAUSE THE POWER STEERING MODULE IS DIFFICULT TO REPLACE. I'VE HEARD THEY HAVE TO REPLACE THE ENTIRE STEERING COLUMN. BUT HOW IS THE CONSUMER AT FAULT FOR THIS? I FEEL I AM TAKING MY LIFE IN MY OWN HANDS WHENEVER I DRIVE THIS VEHICLE, AND FORD WILL BE RELUCTANT TO DO ANYTHING UNTIL SOMEONE IS IN A SERIOUS ACCIDENT. *TR
Power train, Feb 13, 2015
THERE HAS BEEN AN ONGOING PROBLEM WITH MY FORD FOCUS AND EVERYONE ELSE THAT I PERSONALLY KNOW THAT HAS THE CAR. SINCE THEY WENT TO THE DCT TRANSMISSION THE CAR HAS BEEN HAVING MANY ISSUES. IT IS A THREAT TO THE SAFETY OF ANYONE DRIVING IT. FORD HAS ACKNOWLEDGED THERE IS A PROBLEM AND REPLACED THE CLUTCHES IN THE CAR BUT THE PROBLEM STILL EXISTS. THE TRANSMISSION HAS BLOWN ITS COMPUTER THAT DOES ALL THE SHIFTING SINCE HAVING THE CLUTCHES REPLACED WHILE I WAS DRIVING, AND PUT THE CAR INTO NEUTRAL. THANK GOD I WASN;T ON THE HIGHWAY WHEN THAT HAPPENS. UPON ACCELERATION THE TRANSMISSION BUCKS AND DOESN'T GRAB TRACTION LIKE IT SHOULD. I WOULD NOT WANT TO BE THE PERSON WHO NEEDS THEIR CAR TO MOVE TO AVOID AND ACCIDENT, STEPS ON THE GAS, AND THE CAR HESTIATES BECAUSE OF THIS OBVIOUSLY FAULTY TRANSMISSION, AND GETS KILLED BECAUSE OF IT. I HAVE ASKED MY DEALERSHIP TO MAKE GOOD AND JUST BUY THE CAR BACK AND GET ME INTO A DIFFERENT CAR, BUT THEY WON'T BECAUSE THEY ARE NOT AUTHROIZED BY THE MANUFACTURER TO DO THAT, AND FORD SAYS THE TRANSMISSION IS DAFE. IT OBVIOUSLY ISN'T. *TR
Steering, Feb 12, 2015, crash
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, THE POWER STEERING FAILED AND THE MESSAGE BOARD DISPLAYED LOSS OF STEERING, STOP VEHICLE. AS A RESULT, THE CONTACT HIT A CURVE AND FRACTURED THE LEFT STRUT AND RACK AND PINION. THE VEHICLE WAS ONLY ABLE TO MOVE WHEN IN REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Power train, Feb 12, 2015
I JUST RECENTLY PURCHASED THIS CAR ON SATURDAY FEBRUARY 7, USED FROM A CARMAX DEALERSHIP. I WAS TOLD THERE WERE NO RECALLS ON THE CAR AND THAT EVERYTHING WAS FINE. TEST DRIVING I NOTICED A LITTLE HESITATION BUT NOT MUCH. ON SUNDAY AS I WAS SITTING WITH MY FOOT ON THE BRAKE AT A TRAFFIC LIGHT I FELT A SHUDDER VIBRATION AND THE CAR SLID BACKWARDS. TO MY SURPRISE AFTER RESEARCHING ONLINE I NOTICED THAT THIS CAR IS NOTORIOUS FOR THAT. ON WEDNESDAY FEBRUARY 11, I TOOK THE CAR BACK TO CARMAX AND WAS TOLD IT HAD TO GO TO THE DEALERSHIP IN ORDER FOR IT TO BE DIAGNOSED. WAIT?? I JUST BOUGHT THIS CAR!!! I AM WAITING FOR A CALL BACK FROM CARMAX BECAUSE I WANT MY MONEY BACK. TOO MUCH AND I JUST PURCHASED IT. *TR
Air bags, Feb 12, 2015, crash
MY DAUGHTER WAS DRIVING THE FOCUS IN MENOMENEE WI, WHERE SHE IS IN HER MASTERS PROGRAM AT STOUT UNIVERSITY. SHE WAS HEADING SOUTH AND THE YOUNG MAN IN THE OTHER VEHICLE WAS HEADING NORTH, HE TURNED LEFT IN FRONT OF HER SMASHING HER VEHICLE. HIS AIR BAGS WENT OFF OURS DID NOT. HE WAS FOUND TO BE AT FAULT AND A TICKET WAS ISSUED. I CALLED FORD ABOUT THE AIR BAGS NOT DEPLOYING AND THEY SAID THEY WOULD LOOK AT IT IF I BROUGHT IT IN. I EXPLAINED TO HIM IT WASN'T DRIVABLE SO HE SAID I WOULD HAVE TO PAY MYSELF TO BRING IT IN AND HAVE IT LOOKED AT BUT I SHOULD BE HAPPY MY DAUGHTER WAS NOT HURT MORE SERIOUSLY. BUT I'M VERY CONCERNED THAT NOT 1 OF HER AIR BAGS WENT OFF AND THEY WERE NOT THE LEAST WORRIED ABOUT IT. THE CLAIMS ADJUSTER LOOKED AT THE CAR AND HE SAID THEY SHOULD ABSOLUTELY HAVE DEPLOYED BUT NOTHING IN THE FOCUS, BUT HIS WENT OFF AND THE FOCUS WAS COMPLETELY TOTALED IN THE ACCIDENT BUT NOT HIS CAR. *TR
Steering, Feb 10, 2015
ON 2/9/2015 APPROX. 4:00PM, MY WIFE CALLED ME ON MY CELL PHONE IN A PANIC, CLEARLY STRESSED. SHE SAID SHE ALMOST WAS IN AN ACCIDENT BECAUSE THE STEERING ON HER 2012 FORD FOCUS SE HATCHBACK LOCKED UP WHILE SHE WAS DRIVING ABOUT 50 MPH AND MERGING ON A BUSY HIGHWAY. SHE TOLD ME SHE GOT OVER AND OFF THE ROAD WITH 0 STEERING. SHE SAID A SOUND CAME OVER THE CAR AS IT HAPPENED AND A MESSAGE WITH STEERING ASSIST FAULT SERVICE REQUIRED. UPON ARRIVING ON SCENE, I RESTARTED THE CAR AND GOT THE SAME MESSAGE AND 0 POWER STEERING. I CALLED FORD SERVICE AND WAS TOLD TO BRING IT IN THE NEXT DAY. AS I TYPE THIS THE CAR IS STILL AT THE DEALER. PART TO FIX WITH LABOR $1,652 BEFORE TAX ON A PART FORD KNOWS IS DEFECTIVE. I DID A SEARCH ON THE FAULT CODE THAT WAS DISPLAYED AND I WAS TAKEN ABACK FROM WHAT I SEEN AND READ ABOUT THIS MODEL YEAR AND CAR AND THE STEERING JUST GOING OUT WITHOUT WARNING. FORD ACTS LIKE IT IS NOT A PROBLEMATIC OR DEFECTIVE PART, BUT HOW DO YOU EXPLAIN THE SAME BACK-ORDERED PARTS TO FIX IT. SHE WAS LUCKY SHE OR NO BODY ELSE DIED YESTERDAY. DO THE RIGHT THING AND ISSUE A RECALL ON THIS OBVIOUSLY DEFECTIVE PART. I HAVE ALSO SEEN THAT THERE IS A CLASS ACTION LAWSUIT THAT WAS FILED IN 2014 IN CALIFORNIA. FORD DO THE RIGHT THING! *TR
Steering, Power train, Feb 9, 2015
TL*THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT A RESIDENTIAL DRIVEWAY, THE POWER STEERING SEIZED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Power train, Feb 9, 2015
WE RESPONDED TO FORDS NOTICE 14M01 WHICH IS IN REFERENCE TO THE PROBLEMS OF THE TRANSMISSION, EXPERIENCED BY 1000S OF FOCUS AND FIESTA OWNERS YEARS 2011-2013. THE 1ST DEALERSHIP WE CONTACTED WAS KEY SCALES LEESBURG FL. AFTER 7 WEEKS OF HASSLES TRYING TO SCHEDULE, THE REPAIRS WERE MADE 1-7&1-8. AS WE TRIED TO START THE VEHICLE AT KEY SCALES, THERE WAS A LONG DELAY FROM THE TIME I TURNED KEY UNTIL IT ACTUALLY STARTED. THAT WAS NEVER AN ISSUE BEFORE WE TOOK IT IN. WITHIN A FEW DAYS, THE TRANS BEGAN TO SHUTTER LIKE IT HAD BEFORE, AS WELL AS NOISES, CLANKING, GRINDING AND PROBLEMS WITH IT SHIFTING FROM 1ST TO 2ND. I CALLED KEY SCALES AND WAS TOLD ANY REPAIRS WOULD NOW BE AT OUR COST AS THE ORIGINAL 36000 MILE WARRANTY HAD EXPIRED. THE NOTICE THAT WAS MAILED CLEARLY STATES THAT FORDS WARRANTY ON TRANS IS NOW 7 YRS/100,000 MILES. LET IT BE KNOWN THAT WE ALSO HAVE AN INTENDED WARRANTY THAT WE BOUGHT AT TIME OF PURCHASE FOR 60 MONTHS/100,000 MILES. I THEN CALLED FORD OF CLAREMONT FL. AND THEY AGREED TO LOOK AT THE VEHICLE. WE DROPPED THE CAR OFF ON 1-16 WITH MILEAGE SHOWING 46092. AFTER 5 DAYS I CALLED AND WAS TOLD THEY COULDN'T FIND A PROBLEM. THE SERVICE ADVISOR WANTED TO HAVE HIS SHOP FOREMAN DRIVE THE CAR HOME THAT NIGHT. I AGREED. I CALLED BACK THE NEXT DAY AND WAS TOLD HE DID EXPERIENCE A PROBLEM BUT AFTER NOTIFYING FORD THEY WERE TOLD IT WAS "WITHIN ACCEPTABLE LIMITS" I WAS TOLD TO COME AND PICK UP VEHICLE THE MILEAGE WAS LISTED AS 46098 WHEN IN FACT IS WAS 46154. (THE DIFFERENCE OF THE FOREMANS DRIVE HOME) WE WERE TOLD THAT THERE IS A BREAKIN PERIOD OF 1000 MILES & NOTHING CAN BE DONE. THE FOLLOWING DAY WE RECEIVED ANOTHER CALL FROM FORDS REGIONAL SERVICE MGR. [XXX]) AND SHE STATED THE "BREAKIN PERIOD" IS NOW 1500 MILES. WE ARE STILL EXPERIENCING SHUTTERING, NOISES, STARTING DELAYS. SCARED TO TAKE CAR ANYWHERE. NEED TO GET TO MICHIGAN IN APRIL. *TR
Power train, Feb 9, 2015
WHEN TRYING TO ENTER A 50 MPH INTERSECTION FROM A SIDE ROAD THE 6 SPEED AUTOMATIC TRANSMISSION CHATTERS, JERKS,SLIPS AND HESITATES BEFORE MOVING THE CAR WHICH MAKES ENTRY INTO INTERSECTION FRIGHTENING. THIS IS NOT SAFE. ONE DOES NOT KNOW WHAT TO EXPECT FROM THIS ERRATIC POWER TRAIN. FORD ADMITS THAT IT CANNOT BE FIXED. *TR
Power train, Vehicle speed control, Feb 5, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE INTERMITTENTLY ACCELERATED AND VIBRATED. THE VEHICLE WAS REPAIRED UNDER AN UNKNOWN MANUFACTURER RECALL, WHERE THE PCM AND TCM WERE RESTARTED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS INFORMED THAT THE PART NEEDED FOR REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 500.
Seat belts, Engine, Fuel/propulsion system, Feb 3, 2015
ON JANUARY 27TH.. MY CAR (2012 FORD FOCUS SE 4DOOR 5 SPEED) MY CAR HAD 33,342 MILES ON IT ONCE IT CAME INTO THE SERVICE BAY AT ASHEVILLE FORD IN ASHEVILLE NC. I WAS ADVISED THAT THE CAR WOULD HAVE TO STAY FOR THE DAY AND LOOK INTO THE SITUATION. CAR WOULD DIE AT RANDOM, LIGHTS WOULD COME ON LIKE A CHRISTMAS TREE (OIL PRESSURE LIGHT, BATTERY LIGHT, TRACTION LIGHT, ESC LIGHT, INFORMATION LIGHT, CHECK ENGINE LIGHT) AND A MESSAGE WOULD APPEAR (ENGINE MALFUNCTION SERVICE NOW). ASHEVILLE FORD WAS ALSO NOTIFIED OF A SUN VISOR POPPING, SEAT BELTS NOT RELEASING AND CREAKING NOISES IN THE B PILLARS ON BOTH SIDES, AND THE AC WAS BLOWING HOT AIR AGAIN (THIS WAS REPAIRED ON THE 23RD BEFORE AND ALREADY BLOWING HOT AIR). *TR
Power train, Feb 2, 2015
TRANSMISSION SHAKING AND GRINDING NOISES; VEHICLES HESITATING AND VIBRATING; TRANSMISSION NOISES AND THE TRANSMISSION NOT SHIFTING PROPERLY. ALL OF WHICH AFFECT THE ABILITY TO DRIVE THE VEHICLES AND HAD RAISE SAFETY CONCERNS. *TR
Power train, Vehicle speed control, Engine, Feb 2, 2015
I BOUGHT THIS CAR WITH 17,000 MILES ON IT AND KEPT IT A YEAR AND A HALF. I COULDN'T STAND IT ANYMORE. WHEN ACCELERATING, IT WOULD SHAKE AND SHUDDER. THE AUTOMATIC SHIFTING INTO FIRST AND SECOND GEARS WAS EXTREMELY JERKY ALL THE TIME. IF I WAS AT A COMPLETE STOP AND THE PAVEMENT WAS WET, THE CAR WOULD BOLT FORWARD WHEN I ACCELERATED. TWICE IT LIKE STOPPED WHEN I WAS GOING 70 MPH ON A HIGHWAY. IT JUST SORT OF STOPPED OPERATING FOR A FLASH AND THEN RESUMED MOVEMENT. IT WAS SCARY. I TOOK IT TO A REPUTABLE FORD DEALERSHIP WHICH WAS CLOSER TO MY HOUSE THAN WHERE I BOUGHT IT, AND THEY WORKED ON IT 4 DIFFERENT TIMES. I CAME IN WITH THE SAME COMPLAINTS EVERY TIME. IN ADDITION, BECAUSE THE TRANSMISSION WAS SO SCREWY, IT APPARENTLY AFFECTED THE TIRES AND I HAD TO BUY 4 NEW TIRES BECAUSE THE TREAD WAS SO WORN DOWN. I TRADED IT IN ON A NEW TOYOTA. THAT WAS MY FIRST FORD AND MY LAST FORD. NEVER AGAIN. THE CAR IS A MENACE AND DEFINITELY UNSAFE. *TR
Power train, Jan 30, 2015
THE VEHICLE HAS EXPERIENCED NUMEROUS TRANSMISSION ISSUES FROM SHUDDERING, STALLING, JERKING, ROLLING BACK, GRINDING, JUMPING FORWARD AND IMPROPER SHIFTING. THE VEHICLE HAS BEEN AT THE DEALERSHIP NUMEROUS TIMES WITH VARIOUS CLUTCHES REPLACED, SOFTWARE INSTALLS AND OTHER PARTS REPLACED. THIS HAS NOT FIXED THE ISSUES AND THEY KEEP RECURRING. THIS IS UNSAFE AND HAS EVEN CAUSED THE VEHICLE TO STALL IN THE MIDDLE OF AN INTERSECTION. LUCKILY, TRAFFIC WAS NOT CLOSE ENOUGH OR IT COULD HAVE BEEN CATASTROPHIC. I REALLY HOPE FORD DOES RECALL THESE VEHICLES OR GIVES THE UNHAPPY OWNERS A CHANCE TO TURN THE CAR BACK IN THROUGH A VEHICLE BUYBACK PLAN. THERE ARE SO MANY OF THESE COMPLAINTS SOMETHING NEEDS TO BE DONE. *TR
Suspension, Power train, Engine, Jan 30, 2015
I PURCHASED A 2012 FORD FOCUS AT MY LOCAL DEALERSHIP (5 MILES ON IT); BRAND NEW. WITHIN 6 MONTHS I HAD IT IN THE SHOP 2 TIMES. AT THE TIME MY HUSBAND WAS AN EMPLOYEE OF THAT DEALERSHIP AND THEY GAVE HIM THE RUN AROUND. INDICATING ALL THEY HAD TO DO WAS RESET THE COMPUTER. SUPPOSEDLY THEY RESET THE COMPUTER TWICE HOWEVER IT NEVER FIXED THE PROBLEM. ONCE IT WAS DIAGNOSED ON THE 3RD ATTEMPT AT THE LOCAL DEALERSHIP THAT IT NEEDED "PARTS" I WAS GIVEN THE RUN AROUND BY THAT DEALERSHIP. AFTER CONTACTING FORD MOTOR COMPANY ON SEVERAL ATTEMPTS I FINALLY RECEIVED A RESPONSE. I HAD TO BEG FORD FOR A RENTAL CAR SO THAT I HAD TRANSPORTATION FOR THE WEEK THAT THE DEALERSHIP HAD MY CAR.ONCE THE VEHICLE WAS FIXED AND I PICKED IT UP; I NOTICED A REALLY ROUGH IDLE. AFTER DEALING WITH THIS FOR THIS FOR SEVERAL MONTHS; THE DEALERSHIP HAD ME BRING IT BACK IN AND HAD IT FOR ANOTHER WEEK TO FIX THE IDLE PROBLEM. AS OF TODAY; IT IS STILL NOT RUNNING RIGHT. I AM TAKING IT BACK IN ON FRIDAY TO HAVE IT LOOKED AT ONCE AGAIN AS THE ENTIRE FRONT OF THE CAR SHAKES AND THE DEALERSHIP INDICATED IT "SOUNDS LIKE THE TRANSMISSION." NOT ONLY DOES IT SHAKE AND RATTLE; IT CLICKS AT TIMES AND JERKS/SHUDDERS FORWARD. I HAVE ON NUMEROUS OCCASIONS CONTACTED FORD MOTOR COMPANY AND HAVE ASKED EVERYTHING FROM BUYING THE VEHICLE BACK AND ONCE AND FOR ALL FIXING THE PROBLEM AND GET NOTHING BUT THE RUN AROUND. TODAY I MY VEHICLE WAS TAKEN BACK INTO THE DEALERSHIP AND I WAS TOLD THAT IT NEEDS ANOTHER NEW CLUTCH AND THEY ARE BACKORDERED. YOUR AGENCY NEEDS TO DO SOMETHING ABOUT THESE FORDS AND THE FORD MOTOR COMPANY BEFORE IT CAUSES A FATALITY. THE WAY THE CAR LURCHES FORWARD AND SHUDDERS; THIS COULD CAUSE AN ACCIDENT OR SOMEONE COULD GET HIT BY THIS. PLEASE HELP FORD OWNERS !! RECALL THESE VEHICLES. *TR
Steering, Jan 28, 2015
1. DRIVING ON CONGESTED INTERSTATE HIGHWAY AT 70MPH 2. WARNING MESSAGE IN DASH DISPLAYED "DRIVER ASSISTANCE STEERING FAILURE" 3. MANUALLY CONFIRMED LOSS OF POWER STEERING 4. DROVE ABOUT 15 MILES TO A FORD DEALER BUT THEY WERE CLOSING FOR THE DAY 5. STARTED VEHICLE AND HAD NORMAL POWER STEERING. *TR
Steering, Jan 26, 2015
AT FIRST THE POWER STEERING WOULD GO OUT IN REVERSE WHEN I WAS TRYING TO BACK OUT OF A DRIVEWAY. IT THEN STARTED TO ACT UP WHEN I WOULD START THE CAR. I WOULD HAVE TO TURN OFF THE ENGINE AND RESTART IT. NOW IT DOESN'T WORK AT ALL. I HAVE FOUND THIS TO BE UNSAFE TO DRIVE WHEN GOING AROUND CURVES AND CORNERS. ALSO VERY HARD TO MANEUVER IN PARKING LOTS AROUND PEOPLE AND OTHER CARS. *TR
Power train, Jan 25, 2015
WAS DRIVING DOWN THE FREEWAY, WHEN THE CAR LOST ALL POWER. THE TRANSMISSION STOPPED WORKING. WARNED THE HILL START ASSIST WAS NOT AVAILABLE, AND THEN THE TRACTION CONTROL LIGHT CAME ON. THE CAR WOULDN'T MOVE. THE CAR HAS REPEATED DONE THIS DURING DRIVING, AFTER RESTARTING THE CAR. *TR