2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Power train, Jan 22, 2015
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT UNKNOWN NOISES WERE EMITTING FROM THE FRONT OF THE VEHICLE AND THE VEHICLE SLIGHTLY SHOOK WHILE DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 44,000. UPDATED 03/30/15*LJ UPDATED 9/19/2017*CN
Steering, Electrical system, Electronic stability control (ESC), Jan 22, 2015
WAS DRIVING WITH MY MOM WHEN ALL OF A SUDDEN HER POWER STEERING GAVE OUT AND IT WAS INCREDIBILITY HARD FOR HER TO STEER. I TOOK OVER AND DROVE HOME NOW I DROVE VEHICLES WITH OUT POWER STEERING BEFORE BUT THIS WAS BY FAR THE TOUGHEST STEERING VEHICLE I DROVE. IT WAS COMPLETELY DANGEROUS AND IRRESPONSIBLE OF FORD TO NOT ADDRESS THE ISSUE AS OF YET. THANKFULLY I WAS WITH MY MOM THAT DAY AND NOTHING WORSE HAPPENED BUT IT COULD HAVE ENDED ALOT WORSE. *TR
Electrical system, Jan 20, 2015
MY CAR SYNC HAS NOT BEEN WORKING PROPERLY AND MY RADIO WOULD JUST SHUT OFF WHILE DRIVING. I WOULD HAVE TO STOP TURN OFF MY CAR AND TAKE THE KIT WAS DEFINITELY SOMETHING ELECTRICAL BECAUSE I COULD MANIPULATE THE FREQUENCY SOUND BY TURNING THE HEAT ON AND OFF OR THE WIPERS.EY OUT THEN OPEN AND SHUT THE DOOR START IT BACK UP AND THE RADIO WOULD TURN ON. RECENTLY SOMETHING HAPPENED WHERE A LOUD CRACKLE CAME THROUGH THE SPEAKER AND THE RADIO WENT OUT BUT THEN A STATIC CAME ON THAT I COULD NOT SHUT OFF. I COULD NOT TURN OFF THE SOUND EVEN AFTER I SHUT OFF THE CAR THE STATIC KEPT GOING LONG AFTER I SHUT THE DOOR AND WALKED AWAY. I WOKE UP TO A DEAD BATTERY. FORD MADE ME PAY FOR A NEW BATTERY BECAUSE THEY SAID IT WAS A WEAR ITEM EVEN THOUGH WHATEVER WAS HAPPENING TO THE CAR WAS WHAT WORE THE BATTERY DOWN. *TR
Power train, Engine, Jan 20, 2015, crash
I WAS DRIVING IN A RESIDENTIAL NEIGHBORHOOD AND APPROACHING A FOUR WAY STOP SO NOT GOING FAST. MY CAR STOPPED ACCELERATING AND THEN JERKED FORWARD CAUSING ME TO HAVE TO TURN OFF THE ROAD TO AVOID GOING THROUGH THE STOP SIGN. I INSTEAD HIT THE STOP SIGN. THE CAR HAS TRANSMISSION ISSUES THAT HAVE NOT YET BEEN RESOLVED. *TR
Power train, Jan 19, 2015
SHUDDERING WHILE ACCELERATING. GRINDING NOISE WHILE THE AUTOMATIC TRANSMISSION IS SHIFTING GEARS. VEHICLE HAS BEEN INTO DEALER MULTIPLE TIMES FOR SHUDDERING AND SHIFTING ISSUES. THE LAST TIME, AT 49K MILES, IT WAS OVER AN 8 WEEK WAIT TO GET THE CAR INTO THE DEALER - THE TRANSMISSION GUYS WERE BACKED UP MONTHS AT ALL SURROUNDING DEALERS. FORD'S REPAIR HAS BEEN TO REPROGRAM THE TRANSMISSION. WE PURCHASED THE CAR NEW AND HAVE BEEN THE ONLY OWNERS. THE CAR DID NOT SHUDDER AND GRIND WHEN FIRST PURCHASED. AND IT PERFORMS BETTER IMMEDIATELY AFTER THE REPROGRAMMING. BUT AFTER A FEW THOUSAND MILES OF TRAVEL, SHUDDERING AND GRINDING RETURN. ONCE IT STARTS SHUDDERING, I CAN DUPLICATE THIS BEHAVIOR WITHIN 2 MILES OF A FORD DEALERSHIP. THERE IS A ROUNDABOUT AT LIVERNOIS AND HAMLIN ROADS THAT HAS A YIELD FOR INCOMING TRAFFIC. IF THE ROUNDABOUT IS CLEAR, PROCEED INTO THE ROUNDABOUT BETWEEN 5 AND 10 MPH AND ACCELERATE SLOWLY WHILE NAVIGATING THE ROUNDABOUT - AND YOU GET SHUDDERING. PERSONNEL IN THE DEALERSHIPS STATE THAT "DRIVERS JUST DON'T KNOW HOW TO DRIVE THE CAR". I AM A 50+ YEAR OLD DRIVER WITH EXPERIENCE IN BOTH MANUAL AND AUTOMATIC TRANSMISSIONS. NO TICKETS NO ACCIDENTS. THIS VEHICLE WAS PURCHASED WITH THE INTENT OF PASSING TO MY CHILDREN WHEN THEY START DRIVING. THE INABILITY TO USE SLOW ACCELERATION WITHOUT SHUDDERING MAKES IT TOO DANGEROUS FOR INEXPERIENCED DRIVERS. ESPECIALLY IN MICHIGAN WHERE WINTER CONDITIONS OFTEN REQUIRE SLOW ACCELERATION TO MAINTAIN CONTROL OF THE VEHICLE. PLEASE ACT UPON CONSUMERS BEHALF AND FORCE FORD TO PROVIDE A PERMANENT RESOLUTION. EITHER A FIX THAT PERMANENTLY STOPS THE SHUDDERING OR REPLACEMENT OF THE DEFECTIVE POWERTRAIN COMPONENTS. *TR
Power train, Jan 18, 2015
IT STARTS SHUTTERING AT TAKE OFF .ALSO WHEN BRAKING AND TRYING TO COME TO A STOP THE RPMS REV UP WORDS AND THE CAR PULLS FORWARD WHEN YOU ARE TRYING TO STOP AT LOW SPEEDS WHEN TRYING TO MAKE A COMPLETE STOP. ALSO ON ANY TYPE OF INCLINE THE CAR WILL ROLL BACKWARDS WHEN IT IS IN DRIVE MODE IT IS ROLLING FORWARD AS WELL WHEN TRYING TO BACK UP INTO A DRIVEWAY.WE JUST PURCHASED THIS VEHICLE A FEW WEEKS AGO AROUND CHRISTMAS 2014 AND IT IS IN SERVICE AT FORD ON JANUARY,12TH AND 13TH 2015.THE INDICATIONS INFORMATION IN BOX IN NUMBER 2 IS INFORMATION FROM THE DEALER PROVIDED ME WITH THAT WHEN IT FIRST WENT INTO SERVICE ALONG WITH OTHER PROBLEMS I WAS TOLD BY FORD AND THE PLACE I PURCHASED THIS VEHICLE THAT THERE IS NO FIX AND THE RECALL HAS BEEN DONE ON IT. *TR
Electrical system, Visibility, Jan 9, 2015
BOTH FRONT ELECTRIC WINDOWS WORK INTERMITTENTLY. MOTOR MISFIRED AT 50MPH. *TR
Electrical system, Jan 8, 2015
THE HORN HAS STOPPED WORKING. IT WORKED THE FIRST FEW WEEKS WE HAD THE CAR, AND IT NO LONGER WORKS CURRENTLY. FUSES AND RELAYS WERE CHECKED ASSOCIATED WITH HORN FUNCTION VIA OWNERS MANUAL AND WERE NOT THE SOURCE OF THE ISSUE. *TR
Power train, Jan 8, 2015
I PURCHASED THIS VEHICLE IN JUNE 2012 AND WAS NEVER FOREWARNED ABOUT THE ISSUES THEY HAD. THE TRANSMISSION HAS BEEN FIXED NUMEROUS TIMES BUT CONTINUES TO CLIP, SHUDDER, JERK, AND SHAKE. *TR
Power train, Jan 8, 2015
CONSTANT TRANS PROBLEMS WITH 2012 FORD FOCUS. YOUR AGENCY IS WELL AWARE OF THE PROBLEMS INDIVIDUALS ARE HAVING ACROSS THE US CONCERNING THIS CAR AND OTHERS THAT INCLUDE OTHER YEARS. YESTERDAY I NEARLY MISSED BEING IN AN CRITICAL ACCIDENT DUE TO TOTAL FAILURE OF THE TRANS IN THE FOCUS AND HAVING IT TOTALLY LOCK UP ON ME. THE SHIFT WOULD NOT COME OUT OF PARK AND ALL POWER WAS LOST. I HAVE HAD TRANS ISSUES OVER THREE TIMES NOW. CAR IS NOW IN THE SHOP WAITING FOR A MODULE THAT, OF COURSE, ONLY COME FROM FORD AND TAKES A LONG TIME. THE MEDIA HAS MADE IT KNOW OF THIS INCREASING PROBLEM AND ALSO THE FACT THAT YOUR AGENCY IS DOING NOTHING ABOUT IT. HOPEFULLY THE PERCEPTION THAT YOU ARE WAITING FOR A DEATH TO OCCUR BEFORE SOMETHING IS DONE IS FALSE BUT ALL NEWS AND INFORMATION SOURCES REFLECT OTHERWISE. I WILL BE CONTACTING CONGRESSMEN ALSO TO FOLLOW-UP WITH YOUR LACK OF TAKING ACTION AND SOME NEEDED RESOLUTION. *TR
Power train, Electrical system, Engine, Jan 8, 2015
I OWN A 2012 FORD FOCUS SE. I BOUGHT MY FORD FOCUS IN DECEMBER 2012 FROM FOLSOM LAKE FORD LOCATED IN FOLSOM CALIFORNIA. AT 20000 MILES I TOOK MY CAR IN FOR ITS FACTORY SERVICE AND ADVISED THE TRANSMISSION WAS NOT OPERATING CORRECTLY. ACCORDING TO FOLSOM LAKE FORD THEIR SERVICE DEPARTMENT REPROGRAMMED THE TRANSMISSION COMPUTER AND ORDERED PARTS FOR THE TRANSMISSION'PARTS THAT WOULD TAKE A MONTH TO ARRIVE, BUT NEVER HEARD BACK FROM FOLSOM LAKE FORD AFTER THAT. ABOUT 35000MLS STARTED MAJOR TRANSMISSION ISSUES WITH MY FOCUS-IT WOULD NOT SHIFT CORRECTLY. THE CHECK ENGINE LIGHT NEVER CAME ON, NOR WERE THERE ANY OTHER DIAGNOSTIC/MALFUNCTION ADVISEMENTS FROM THE VEHICLES INFORMATION SYSTEM. OTHER SYSTEMS BEGAN TO MALFUNCTION 'SPECIFICALLY ELECTRONIC SYSTEMS, IDLE CONTROL MALFUNCTIONED-. IDLE ROUGH, SOMETIMES IDLING WILD AND EXTREME FLUCTUATIONS.MY FOCUS WOULD STALL CONSTANTLY WHILE STOPPED AT INTERSECTIONS, ALSO RANDOMLY STALLING WHILE AT DRIVING SPEEDS. MULTIPLE TIMES MY FOCUS STALLED ON THE FREEWAY, WHILE DRIVING AT NORMAL FREEWAY SPEEDS 55-70MPH. AFTER MY FOCUS HAD A STALLING INCIDENT IT WOULD NOT START AT ALL AS IF IT WAS DUE TO A POWER DRAINAGE. IF IT DID NOT IMMEDIATELY FIRE-UP, THE STARTER WOULD CONTINUE TO OPERATE WHETHER I TRIED TO DISCONTINUE OR NOT. WHEN THE VEHICLE DID FINALLY START, THE TRANSMISSION ALWAYS OPERATED UNUSUALLY AFTER THAT 'SHIFTING INCORRECTLY, NOT SMOOTHLY SHIFTING INTO GEAR, SOMETIMES NOT SHIFTING INTO THE PROPER GEAR OR NOT SHIFTING AT ALL. AT ABOUT 42000MLS SERVICE PERFORMED ON MY FOCUS THE BATTERY CHECKED AND IN GOOD WORKING ORDER. BY 43000MLS AFTER MAJOR TRANSMISSION ISSUES MY BATTERY WAS CORRODED/RUINED. *TR
Power train, Electrical system, Jan 7, 2015
*ONGOING *PLEASE SEE ORIGINAL COMPLAINTS # 10473215 AND #10670375* LONG HISTORY OF TRANSMISSION REPAIRS SINCE PURCHASE. LATEST REPAIR ON 1/5/2014 WAS TO REPLACE MALFUNCTIONING TCM. WHEN GETTING CAR BACK FROM SERVICE, ODD NOISE AND HESITATION UPON STARTING. SERVICE MANAGER ATTEMPTED TO START. SYMPTOMS OF TCM MALFUNCTION AGAIN, AND THEN COMPLETE LOSS OF POWER. SERVICE STATES THAT CHAFED WIRING WAS FOUND UNDER DRIVER SEAT, CAUSING NEW TCM TO MALFUNCTION AND THEN SHORTING OUT ALL POWER IN VEHICLE. AFTER HEARING ODD NOISE UPON STARTING, I WAS VERY CLOSE TO DRIVING CAR OUT ONTO VERY BUSY HIGHWAY... DECIDED TO TURN CAR OFF INSTEAD AND SEEK HELP FROM SERVICE MANAGER. I AM THE ONLY DRIVER OF THIS VEHICLE AND I VERY RARELY MOVE THE SEAT. I WAS TOLD BY SERVICE THAT MOVING THE SEAT ON 1/5/2015 CAUSED THE CHAFED WIRING TO SHORT OUT THE POWER IN THE CAR. I NEVER MOVED THE SEAT WHEN I GOT INTO MY CAR DURING PICKUP. THIS IS VERY FRIGHTENING AND DANGEROUS! I WAS JUST READING THAT CHAFED WIRING CAN RESULT IN FIRE, ALSO! THESE VEHICLES ARE PUTTING MANY PEOPLE AT RISK OF INJURY OR DEATH. PLEASE HELP THE AFFECTED FORD FOCUS CUSTOMERS TO GET THEM RECALLED, AS FORD WILL NOT HELP. I HAVE FILED 3 CLAIMS WITH FORD AND I CANNOT EVEN GET A CALL BACK FROM THEM. TOLD THAT I DON'T MEET THE GUIDELINES FOR BUYBACK OR REPLACEMENT. VERY AFRAID TO DRIVE MY CAR, ESPECIALLY NOW SINCE THE WEATHER IS BITTER COLD AND HAVE ALREADY BEEN STRANDED IN FREEZING WEATHER WITH SLEET ON 1/3/2015 BECAUSE OF TCM FAILURE. PLEASE HELP!! *TR
Power train, Jan 7, 2015, crash
I HAVE TAKEN MY FORD FOCUS TO THE DEALERSHIP THREE TIMES TO INFORM THEM ABOUT THE TRANSMISSION. AT FIRST THEY TOLD ME THEY HAD TO REPROGRAM IT AND THAT WOULD FIX THE PROBLEM BUT IT DIDN'T. I TOOK A SECOND TIME AND THEY TOLD ME THE SAME. ON SATURDAY NOVEMBER 29 2014 I WAS PARKED AT AN INCLINE AT A FURNITURE STORE WHEN I PUT MY VEHICLE IN REVERSE IT WENT BUT WHEN I TRIED TO ENGAGE THE DRIVE IT JUST KEPT GOING BACK. I BACKED UP INTO A FORD F-150 THAT WAS IN THE BACK. FORTUNATELY NOTHING HAPPENED TO THE FORD F-150 AND THE GENTLEMAN DID NOT WANT TO FILE A REPORT. I TOOK MY VEHICLE TO MY FORD DEALERSHIP ON DECEMBER 27,2014. THEY DID NOT INSPECT MY VEHICLE UNTIL DECEMBER 31, 2014. THE SERVICE MANAGER CALLED ME TO INFORM ME THAT IT WOULD NOT BE READY FOR ANOTHER 3 TO 4 WEEKS UNTIL THE CLUTCH FOR THE TRANSMISSION CAME IN. I MADE IT VERY CLEAR TO HIM THAT I WOULD NOT BE DRIVING THE VEHICLE IN THAT CONDITION. I WENT TO THE DEALERSHIP ON JANUARY 2,2015 THAT IS WHEN THEY INFORMED ME THAT IT WOULD BE READY THE NEXT DAY. I CALLED THE NEXT DAY AND THEY INFORMED ME THAT IT WOULD NOT BE READY UNTIL JANUARY 5,2015. NOW I HAVE A VEHICLE THAT IS DAMAGED FROM THE REAR PASSENGER QUARTER PANEL AND THE LIGHTS ARE CRACKED BUT NO ONE WILL TAKE RESPONSIBILITY FOR THE DAMAGE TO MY VEHICLE. *TR
Power train, Jan 6, 2015
*ONGOING *PLEASE SEE ORIGINAL COMPLAINT # 10473215 *CLUTCH REPLACED TWICE AND TRANS REPROGRAMMED 4/5 TIMES (WITHIN 35, 000) *NOW CAR NOT STARTING- 4 TIMES IN 2 MONTHS. SYMPTOMS ON 1/3/2015- 4TH TIME: DASH LIGHTS UP, RADIO AND HEATER WORK, HEADLIGHTS- NO, BUT OTHER LIGHTS- YES, NO CRANK WHEN TRYING TO START *CAR USUALLY STARTS NEXT DAY, *CAR RESTARTED AFTERNOON 1/4/2015 AND TAKEN FOR EMERGENCY SERVICE 1/5/2015. *NO CALL RECEIVED FROM SERVICE WITH UPDATE, SO CALLED FOR SHUTTLE TO RETURN TO DEALER. TECHS WERE ALREADY GONE. * LISTED REPAIRS: FOUND TCM INOP CODES U0101-U0100 TECH PERFORMED PCM TEST AUTO TRANS DIAG AND PINPOINT TEST, REPLACED TCM AND PERFORMED CLUTCH LEARING (2ND REPLACEMENT CLUTCH INSTALLED 8/2014) *THEY BROUGHT CAR OUT AND GAVE ME THE KEY. I TRIED TO START CAR AND HEARD ODD NOISE, THEN SHUT CAR OFF. I AGAIN STARTED THE CAR. THIS TIME THERE WAS HESITATION AND NOISE AGAIN, SHUT CAR DOWN. WENT BACK INTO SERVICE AREA AND FOUND SERVICE MANAGER. HE TRIED TO START THE CAR SEVERAL TIMES, BUT WOULD NOT START, NO SOUND OR CRANK, BUT ALL LIGHTS CAME ON- SAME AS WHEN CAR BROKE DOWN 2 DAYS EARLIER. HE MOVED GEAR SHIFTER AROUND AND THEN TRIED TO START AGAIN. THIS TIME LIGHTS IN THE CAR FLICKERED AND THEN EVERYTHING WENT BLACK, THE CAR TOTALLY DIED. HE STEPPED OUT OF THE CAR LOOKING SHOCKED AND TOLD ME TO GO AND SENT ME FOR RENTAL. WAS TOLD THAT THE CAR WAS FIXED AND ALMOST DROVE OFF OF THE LOT. DARK OUT AND TEMP OUTSIDE WAS 27 WITH WIND CHILL OF 12 . DEALERSHIP LOCATED ON 6 LANE, VERY BUSY HIGHWAY AND COULD HAVE BROKEN DOWN ON HIGHWAY IN FREEZING COLD, VERY FRIGHTENING! THERE WOULD HAVE BEEN NO ONE AT THE DEALER TO HELP ME AS EVERYONE HAD LEFT OR WAS LEAVING. WOULD HAVE BEEN ON MY OWN IN FRIGID NIGHTTIME WEATHER. *OVER 2 YRS OF TRANS REPAIRS, STILL BREAKING DOWN. CONVINCED CAR IS A LEMON. PLEASE HELP AS FORD WILL NOT. CHRONIC PROBLEM WITH THIS CAR. UNSAFE TO DRIVE.
Power train, Jan 5, 2015
THIS CAR IS DANGEROUS, LIVING IN A HILLY STATE, THIS CAR ROLLS BACKWARDS DOWN HILL WHILST STILL IN A FORWARD GEAR. IN LIGHT OF FORDS RECENT QUIET RECALL FOR OTHER FOCUS TRANSMISSION ISSUES, THEY STILL HAVE NOT ADDRESSED THE FACT THAT THE CAR ROLLS QUICKLY BACKWARDS WHEN THE BRAKE IS RELEASED AND BECAUSE OF THE SHUDDERING TRANSMISSION, IT CANNOT GRIP AND GO FORWARD. IF I HAD WANTED TO DRIVE WITH BOTH FEET I WOULD HAVE BOUGHT A MANUAL. I AM SADDENED BY THE FACT THAT YOUR ORGANIZATION IS WAITING FOR FATALITIES RATHER THAN ORDER A LARGE CORPORATION TO WITHDRAW THEIR DANGEROUS PRODUCT. I THOUGHT YOU WORKED FOR ME AND ALL AMERICANS TO KEEP US SAFE ON THE ROAD? PROTECTING THE PUBLIC WHO HAVE BEEN SOLD AN UNSAFE VEHICLE??? I WOULD WAGER EVERY FOCUS SOLD SINCE 2012 IS AN ACCIDENT WAITING TO HAPPEN. PLEASE LOG MY COMPLAINT WITH THE THOUSANDS OF OTHERS YOU HAVE RECEIVED ABOUT THESE FORD TRANSMISSIONS. THANK YOU. *TR
Steering, Jan 5, 2015
STARTED ENGINE AND ELECTRONIC POWER STEERING FAILED TO OPERATE. THIS USUALLY COULD BE REMEDIED BY RESTARTING THE CAR, BUT NOT THIS TIME. CAR IS ALMOST IMPOSSIBLE TO STEER IN THIS CONDITION. I HAVE SEEN SEVERAL MENTIONS OF THIS CONDITION ON THE INTERNET. *TR
Visibility/wiper, Jan 5, 2015
RAINING, GOING DOWN HIGHWAY. WENT TO TURN ON WINDSHIELD WIPERS, THEY DO NOT WORK. ABLE TO HEAR MOTOR. REPLACED FUSE UNDER GLOVEBOX, NO CHANGE. WINDSHIELD WIPER FLUID WORKS. THIS WAS EXTREMELY HAZARDOUS. *TR
Power train, Jan 4, 2015
ENGINE LIGHT CAME ON EXITING A PARKING GARAGE ON A BUSY EVENING IN HILLY SAN FRANCISCO. SECONDS LATER, THE CAR LOST MOMENTUM AND WOULDN'T GET INTO GEAR, EVEN THOUGH THE GEAR SHIFT WAS IN DRIVE. ALARMING, FOR A 3-YEAR OLD CAR WITH MERELY 43300 MILES THAT HAS BEEN CARED FOR DUTIFULLY SINCE IT'S PURCHASE NEW IN NOV. 2011. MY WIFE AND I, WITH OUR KID AND HIS FRIEND IN THE BACKSEAT, DECIDED TO HEAD HOME, FOREGOING PLANS FOR DINNER, AND CONTINUED TO MAKE OUR WAY TO THE HIGHWAY HOMEBOUND. THE CAR SEEMED TO RUN FINE THROUGH THE CITY STREETS FOR THE NEXT 10 MINS., UNTIL WE NEEDED TO CROSS 2 BUSY LANES TO ENTER THE FREEWAY ONRAMP. AT THAT POINT, THE CAR LOST THE POWER TO SAFELY CROSS THE LANES, WE MISSED OUR ENTRANCE, AND WERE FORCED TO CIRCLE CITY BLOCKS TO RETURN TO THE ONRAMP. THE CAR SEEMED TO REGAIN NORMALCY, AND ACCELERATED TO 55 MPH, BUT THEN, APPROX. 2 MILES LATER, LOST POWER (EVEN THOUGH THE ENGINE WAS REVVING), ACTING AS IF IT WERE NEARLY IN NEUTRAL. THE CAR SEEMED TO SHIFT TO A VERY LOW-POWERED DRIVE. WE WERE IN THE SLOW LANE AND TOOK THE FIRST AVAILABLE EXIT, HAZARDS BLINKING. ONCE ON CITY STREETS, WE PULLED OVER TO THE CURB, AND TRIED TO RE-ENGAGE THE DESIRED GEAR. WE FINALLY CUT THE IGNITION AND RESTARTED THE CAR TO TRY TO LIMP IT OVER TO THE GAS STATION ACROSS THE INTERSECTION AND ACROSS ONCOMING TRAFFIC. WE ARRIVED AT THE GAS STATION, AND CALLED THE FORD ROADSIDE ASSISTANT WHO WAS EXTREMELY POLITE BUT I WON'T GO INTO THE HEADACHE (AND EXPENSE) OF TOWING THE CAR TO A SENSIBLY-LOCATED DEALERSHIP AND GETTING 2 ADULTS AND 2 KIDS BACK TO OUR HOMETOWN SOME 80 MILES AWAY, AT NIGHT. WE FEEL EXTREMELY BLESSED THAT WE EXPERIENCE THESE WORRISOME PROBLEMS WITHOUT INJURY (OR WORSE) TO OURSELVES, OTHERS OR DAMAGE TO PROPERTY. WE ARE NOT SURE IF OUR CONFIDENCE TO DRIVE THE CAR WILL BE RESTORED AFTER READING MANY SIMILAR COMPLAINTS BELOW. WE AWAIT FOR MON. FOR FORD'S ANSWER. *TR
Power train, Jan 4, 2015
THIS ISSUE STARTED TO HAPPEN PRETTY MUCH OUT OF NOWHERE. I WAS GOING FROM 2ND GEAR TO 3RD GEAR AND ALL OF A SUDDEN IT SEEMED MY CAR WAS GOING TO STALL. IT STARTED TO SHAKE AND STUDDED VIOLENTLY AND I QUICKLY STEPPED ON THE CLUTCH, TOOK IT OUT OF GEAR, AND PUT IT BACK INTO THIRD. THIS TIME IT WENT AND MOVED FINE BUT AS TIME PROGRESSED IT HAS GOTTEN WORSE. *TR
Electrical system, Jan 3, 2015
THE CAR WAS OPERATING FINE UP TO THE POINT AFTER IT WAS PARKED AT A NEARBY STRIP MALL. AFTER RETURNING TO THE CAR, THE CAR WOULD NOT START. THE DASH LIGHTS COME ON, RADIO WORKS, ETC BUT THE STARTER ACTED LIKE IT WAS NOT EVEN GETTING POWER. I THOUGHT THE VEHICLE HAD A BAD BATTERY, AFTER MULTIPLE ATTEMPTS TO JUMP START THE CAR, IT FINALLY STARTED. ONCE THE VEHICLE WAS RUNNING, I PUT IT IN REVERSE AND IT WOULD NOT MOVE AS IF IT WAS IN NEUTRAL. I CHECKED THE DASH INDICATOR TO SEE IF IT WAS IN REVERSE AND THE SHIFT INDICATOR HAD NOTHING HIGHLIGHTED. I PUT IT BACK IN PARK THEN IT HIGHLIGHTED THE "P", PUT IT BACK IN REVERSE AND AGAIN IT ACTED AS IF IT WAS IN NEUTRAL. I ROLLED BACK A BIT AND PUT IT IN DRIVE AND IT STILL ACTED AS IF IT WAS IN NEUTRAL. IT WOULD NOT ENGAGE THE TRANSMISSION. I THOUGHT IT COULD BE DUE TO A LOW POWER BATTERY WHICH ALSO HAD ACID LEAKING SO I REPLACED THE BATTERY WITH A NEW BATTERY. THE CAR WOULDN'T START AGAIN BUT EVERYTHING ELSE WORKED (I.E. RADIO, DASH, A/C BLOWER, ETC). I LET IT SIT A DAY AND TRIED AGAIN THE FOLLOWING DAY AND IT STARTED RIGHT OFF THE BAT. I PUT IT IN GEAR AND IT WENT INTO GEAR THIS TIME. A COUPLE MINUTES LATER, AN INCLINE ASSIST WARNING CAME UP ON THE RADIO SCREEN AND THE TRACTION CONTROL AND ABS ALERTS WERE LIGHTED ON THE DASH. SUDDENLY, THE CAR WOULD NOT GO INTO GEAR AGAIN. I TURNED THE CAR OFF AND STARTED IT BACK UP WHICH IT THEN WENT BACK INTO GEAR WITH NO PROBLEM. I DID RESEARCH ONLINE AND FOUND OTHERS WERE EXPERIENCING THE SAME ISSUE. SOME EVEN WHILE DRIVING, WHICH MAKES ME VERY UNCOMFORTABLE TO THINK OF THAT HAPPENING ON AN INTERSTATE. I CONTACTED MY FORD DEALER ABOUT THE ISSUE AND THEY DENIED EVER HEARING ANYTHING ABOUT THAT TYPE OF ISSUE. EXTREMELY FRUSTRATING AS THIS COULD BE A POTENTIAL SAFETY HAZARD WHERE SOMEONE COULD GET KILLED AND FORD IS PLAYING COY TO COVER THEMSELVES. DOES FORD CARE ABOUT HUMAN LIFE? *TR
Power train, Vehicle speed control, Engine, Dec 31, 2014
I AM FILING A COMPLAINT AGAINST A 2012 FORD FOCUS SE. THE CAR HAS BEEN MAKING TRANSMISSION NOISES THAT CANNOT BE RESOLVED FOR QUITE SOME TIME NOW AND WHILE DRIVING ON THE 101 FREEWAY, ALL OF THE INSTRUMENT PANEL LIGHTS CAME ON AND THE ENTIRE CAR COMPLETELY SHUT OFF AND NO CONTROLS WERE WORKING AT ALL ALMOST CAUSING AN INTENSE PILE UP THAT COULD HAVE KILLED MY MOTHER AND I INSTANTLY. WE WERE LEFT IN THE MIDDLE OF THE FREEWAY WITH NOT POWER OF ANY USE OF CONTROLS UNTIL CHP OFFICERS WERE FINALLY BLOCKING TRAFFIC FROM HITTING US. THIS IS THE WORST VEHICLE WE HAVE EVER OWNED AND FORD SHOULD BE ASHAMED FOR BEING NEGLIGENT. *JS
Structure, Dec 30, 2014, crash
DRIVING TO GET THE MAIL.OUR MAIL BOX IS AT THE END OF OUR ROAD ABOUT HALF A MILE FROM THE HOUSE. THERE IS A DRAINAGE DITCH THAT MUST BE CROSSED PARALLEL TOO THE ROAD THAT HAS THE MAIL BOXES ON IT. THIS IS A T INTERSECTION. JUST BEFORE THE DITCH THE CAR SLOWED SO I PRESSED THE THROTTLE TO REGAIN SPEED AND NOTHING HAPPENED I PRESSED THE THROTTLE AGAIN AND IT ACTED AS IF IT HAD BEEN FLOORED AND DID NOT RETURN. THE CAR SPED UP AND WENT INTO THE DITCH EVEN THOUGH I WAS PUSHING ON THE BREAK.IT FLEW OUT OF THE DITCH AND THROUGH THE MAIL BOXES, TAKING OUT THREE BOXES AND TRAPPING ME IN THE CAR WITH BOXES ON EACH SIDE PREVENTING THE DOORS FROM OPENING. THE CAR RECEIVED A LOT OF BODY DAMAGE AND HAD TO GO TO THE SHOP. *JS
Steering, Dec 27, 2014
THE POWER STEERING WAS LOST AND HAD TO MANUALLY FORCE THE STEERING WHEEL TO REGAIN CONTROL. ERROR MESSAGE CAME UP ON THE DASH, POWER STEERING FAILURE. THE POWER STEERING COMES BACK AFTER TURNING THE CAR OFF AND BACK ON AGAIN. THIS HAS HAPPENED 4 TIMES NOW, TWICE IN THE PAST WEEK 12/26/14. *TR
Power train, Dec 27, 2014
I HAVE HAD AN ONGOING ISSUE WITH THE TRANSMISSION ALMOST SINCE BUYING THIS TERRIBLE CAR NEW. TRANSMISSION CONSTANTLY SHUDDERS AND JERKS. MOST RECENTLY WAS DRIVING AT ABOUT 60 MPH WHEN THE CAR SUDDENLY LOST ABILITY TO MAINTAIN SPEED. VERY DANGEROUS TIMING AS I WAS ACCELERATING ON TO EXPRESSWAY AND NEEDED THE SPEED TO MERGE. FORD HAS NO ANSWER FOR THIS PROBLEM. SOMEONE WILL BE KILLED IN THESE CARS BECAUSE OF THIS PROBLEM. PLEASE FORCE A RECALL OF THESE CARS NOW! THIS IS TOO COMMON OF A PROBLEM AND NHTSA CAN BE CONSIDERED COMPLICATE WHEN SOMEONE IS KILLED AT THIS POINT GIVEN THE LACK OF ACTION. *TR
Power train, Dec 23, 2014
WHILE DRIVING ON THE ROAD THE VEHICLE LOST ALL POWER. WENT FROM 40MPH TO 0. WHEN ABLE TO DRIVE IT AGAIN IT WOULD NOT GO OVER 30 MPH. THE NEXT DAY IT DROVE WITH HESITATION AND JERKING. THEN APPEARED TO RUN SOMEWHAT NORMAL FOR A SHORT TIME (10 MINUTES) AFTER THAT STARTED TO JERK SO VIOLENTLY THAT IF A CAR WAS IN FRONT OF ME I WOULD HAVE HIT IT. AFTER READING UP ON THE FORD FOCUS, THIS PROBLEM SEEMS TO BE CONSISTENT. I AM AFRAID TO DRIVE IT. THIS VEHICLE POSES A DANGER TO NOT ONLY THE DRIVER AND PASSENGERS BUT TO ALL THE OTHER DRIVERS AND VEHICLES ON THE ROAD WITH IT. I DO NOT FEEL SAFE DRIVING IT ON THE FREEWAY. *TR