2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Visibility, Structure, May 30, 2014
WATER POURING IN FROM SUNROOF MY SON SAID IT HAPPENS EVERY TIME IT RAINS. *TR
Suspension, Tires, Equipment, May 29, 2014
2012 FORD FOCUS 24,000 MILES. DURING ROUTINE MAINTENANCE PERFORMED BY THE DEALER, IT WAS DISCOVERED THAT A PAIR OF TIRES HAD SEVERE ABNORMAL WEAR. TIRES HAVE BEEN ROTATED PER CAR MANUFACTURE SPECIFICATIONS. DEALER REPORTED THIS IS NORMAL FOR THIS CAR AND PURCHASING A NEW PAIR OF TIRES WOULD RESOLVE THIS ISSUE. UPON MY INVESTIGATION, CUPPING IN A 2012 FORD FOCUS IS DIRECTLY RELATED TO NO CAMBER ADJUSTMENT TO THE REAR SUSPENSION. CUPPING ALSO REDUCES TRACTION AND BRAKING POWER. MY CONCERN IS FOR SAFETY, AND BELIEVE THE CAR MANUFACTURE HAS FAILED TO PROPERLY DESIGN THE GEOMETRY OF THE SUSPENSION CORRECTLY TO MEET. *TR
Power train, Visibility, May 29, 2014
TRANSMISSION WAS SHIFTING POORLY, THEN LIKE AN ENGINE MISS, POWER LOSS, STEP ON GAS IT SLOWED DOWN, TURNED CORNER AT INTERSECTION AND ALMOST DIDN'T MAKE IT THRU INTERSECTION. VERY LIGHT FOOT ON THE ACCELERATOR WOULD ALLOW IT TO GAIN SPEED. MISSED 1ST GEAR ON STOP AT STOPSIGN, TOOK OFF IN 2ND OR 3RD (AUTOMATIC)/ CHECK ENGINE LIGHT WAS ON UNTIL I GOT HOME, SHUT IT OFF. STARTED BACK UP AND RAN FAIRLY WELL TO DEALERSHIP. THIS IS SECOND TIME IN A WEEK I'VE HAD TO DEALER. THEY DID A TSB ELECTRIC RESET OF SHIFT POINTS AND SAID IT WAS ALL RELATED. I WAS CHARGED FOR THAT EVEN THO THERE WAS A TSB PERFORMED. ALSO MY RF WINDOW MOTOR IS OUT. IT WAS RARELY USED AS I COMMUTE ABOUT 55 MILES A DAY SOLO. *TR
Power train, May 28, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE CLUTCH WAS MAKING AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,500, AND THE CURRENT MILEAGE WAS 49,000.
Seat belts, Engine, May 27, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE MADE A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE MOTOR MOUNTS FRACTURED. AS A RESULT, THE ENGINE DROPPED AND DAMAGED THE AXLE AND CVC JOINT. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER'S SIDE SEAT BELT WAS CONSTANTLY BECOMING STUCK PREVENTING THE PASSENGER FROM EXITING THE VEHICLE IN A TIMELY FASHION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 92,000.
Power train, Electrical system, May 26, 2014
APRIL 2011 -- ISSUES BEGAN WITHIN A WEEK OF PURCHASING THE VEHICLE. COMPLETE ELECTRICAL SYSTEM SHUTDOWN (CAUSING AIR/RADIO/SYNC SYSTEM TO BE OF NO USE). BROUGHT VEHICLE IN BECAUSE I WAS SCHEDULED TO GO ON ROAD TRIP TO MASS. (SYNC SYSTEM SHUT DOWN IN ROUTE TO MASS.). SOON THEREAFTER, THE JERKING AND SHAKING OF THE VEHICLE. EACH TIME I CALLED OR BROUGHT THE VEHICLE IN, I WAS TOLD "WE CANNOT REPLICATE THE PROBLEM". BACK AND FORTH MEETING WITH MANAGEMENT AT WALDORF FORD DEALERSHIP AND PHONE CALLS WITH FORD IN DETROIT. CONTINUED ISSUES WITH THE JERKING AND VIBRATING OF VEHICLE; CONTINUED COMPLAINTS THAT THE RPM NEEDLE WOULD RACE UP AND DOWN AND THE ENGINE WOULD REVVED BECAUSE THE ENGINE WAS NOT GETTING INTO GEAR; MAY 2013 50K MILES -- WHILE IN COLUMBIA, MD WAS STILL HAVING THE JERKING AND "SHIFTING" ISSUES THAT THE DEALERSHIP "COULD NOT" AND I RECEIVED A MESSAGE ON THE VEHICLE THAT SAID TRANSMISSION FAILURE SERVICE IMMEDIATELY. I WAS IN TRAFFIC AND WAS ALMOST REAR ENDED ON SEVERAL OCCASIONS UNTIL I ARRIVED AT A FRIEND'S. DROVE HOME HOURS LATER; TRANSMISSION/POWERTRAIN SYSTEM "FIXED"; MAY 2014 74K MILES -- JERKING/VIBRATING/GRINDING SOUNDS; ENGINE LIGHT ON AND OFF (NOT FLASHING); VEHICLE NOT GETTING INTO GEAR FROM A DEAD STOP AND ABOVE 50 MPH; AUTOZONE PLUGGED INTO VEHICLE SYSTEM AND RECEIVED FOLLOWING MESSAGE/CODE P2862 "SHIFT FORK 'B' ACUATOR CIRCUIT HIGH" UNABLE TO ACCESS ANY INFORMATION ABOUT THE PROBLEM; AN ISSUE WHICH FORD CONSIDERS A "COMMON FAILURE" WITH THIS VEHICLE. NOTHING LIKE PUTTING A DRIVER AND PASSENGERS AT RISK AS WELL AS CAUSING ACCIDENTS. WHY ARE THESE VEHICLES STILL ON THE ROAD WITH AS MANY COMPLAINTS THAT HAVE BEEN MADE?? *TR
Service brakes, May 25, 2014
THE REGENERATIVE BRAKES ON MY 2012 FORD FOCUS EV DO NOT APPEAR TO BE WORKING PROPERLY AND I AM GROWING CONCERNED THAT THEY MAY BE UNSAFE, ESPECIALLY AT HIGHWAY SPEEDS. OTHER FORD FOCUS EV'S THAT I'VE TESTED BRAKE DIFFERENTLY WITH MUCH MORE CONTROL. THE BRAKES ON MY VEHICLE ARE EITHER "ON" OR "OFF"; THERE IS NO IN-BETWEEN, NO GRADUAL STOPPING BECAUSE, WHEN PRESSING DOWN ON THE BRAKE PEDAL, NOTHING HAPPENS UNTIL THE PEDAL TRAVELS ABOUT HALFWAY, THEN THE BRAKES CEASE AND THE CAR LITERALLY JOLTS TO A STOP. TWO FORD MECHANICS AT TWO DIFFERENT FORD DEALERSHIPS AND 1 FORD SERVICE MANAGER HAVE TOLD ME THAT MY BRAKES DO NOT APPEAR TO BE WORKING PROPERLY AND THAT THEY MAY BE UNSAFE; HOWEVER, AFTER NUMEROUS COMPLAINTS TO FORD CORPORATE GOING ALL THE WAY BACK TO WHEN I FIRST PURCHASED THE VEHICLE IN SEPTEMBER 2013, FORD CLAIMS THAT "EVERYTHING IS NORMAL," IN SPITE OF THE FACT THAT TWO OF THEIR OWN TECHNICIANS AND A FORD SERVICE MANAGER STATE OTHERWISE. *TR
Power train, May 23, 2014
MY CAR WOULD NOT GO INTO THE CORRECT GEAR WHEN I SLOWED DOWN TO TURN A CORNER. COMING OUT OF THE TURN IT STALLED INTO NEUTRAL . MY CAR HAS A RATTLE AND JERKING WHEN I'M GOING LESS THAN 5 MPH SOMETIMES. THIS CAR DOES NOT CHANGE GEARS SMOOTHLY! I RECENTLY RENTED A 2013 FOCUS AND IT DRIVES GREAT. MY 2012 FORD FOCUS IS HORRIBLE. *TR
Engine, May 23, 2014
WAS DRIVING ON THE STREET FOR ABOUT 25 MINUTES AND WHEN I STOPPED BEHIND ANOTHER CAR ON A STOP SIGN, THE CAR WOULD NOT ACCELERATE, IT HAPPENED TO MY SON ALSO WHO TOLD ME TO TURN THE CAR OFF AND THEN RE-START IT, IT DID, BUT WHEN MY SON TOOK THE CAR TODAY, IT HAPPENED TO HIM AND THIS TIME WOULD NOT START. WENT TO HELP HIM 20 MINUTES LATER AND THIS TIME IT TURNED ON, I DROVE BEHIND HIM ALL THE WAY HOME (ABOUT 30 MINUTES) AND MO PROBLEM? CAN'T TRUST TO DRIVE THIS CAR ANY MORE, I'M TAKING IT TO THE DEALER ON WEDNESDAY (EARLIER APPOINTMENT THEY HAD), BUT AFTER READING THE COMPLAINTS I'M AFRAID I CAME TO BE ANOTHER VICTIM, JUST BOUGHT THE CAR LAST DECEMBER 2013! *TR
Electrical system, May 22, 2014
CAR SITTING IN DRIVEWAY. WENT TO START WOULD NOT EVEN TURN OVER. CAR COMPLETELY LOCKED OUT. HAD IT TOWED TO WINNER FORD IN DOVER DELAWARE. CAR IS NOT EVEN 3 YEARS OLD SPENT OVER $700 IN REPAIR WORK. THEN ON 4/14/14 CAR BROKE DOWN AGAIN IN DRIVEWAY AGAIN. HAD IT TOWED TO WINNER FORD IN DOVER DELAWARE. NOW THE DEALERSHIP REPLACE THE BATTERY SAID IT WAS COMPLETELY DEAD. THE BATTERY IS NOW EVEN 3 YEARS OLD! I AM VERY FUSTRATED AND WINNER FORD WOULD NOT PROVIDE ME WITH ANY CREDIT OR REIMBUSEMENT OF MY EXPENSES. THEY KEPT USING THE CAR IS OUT OF WARRENTY. I AM A FIRST TIME BY OF FORD PRODUCTS WILL NOT BUY ANOTHER FORD PRODUCT OR USE A FORD PRODUCT EVEN IF IT WAS GIVEN TO ME FOR FREE. QUALITY OF THEIR CARS IS AWFULL AND THE CUSTOMER SERVICE AT THE DEALERSHIP IS EVEN WORSE.KEPT HIDING BEHIND THE WARRENTY TERMS. *TR
Power train, Electrical system, Engine, May 22, 2014
DRIVING DOWN HIGHWAY, CAR LOST POWER, THE CHECK ENGINE LIGHT AND THE TRACTION CONTROL LIGHT CAME ON. WOULD NOT ACCELERATE, BRAKES WOULD NOT FUNCTION PROPERLY TO STOP. WHEN I FINALLY GOT THE CAR STOPPED IN A PARKING LOT NEXT TO MY PLACE OF BUSINESS, THE CAR WOULD NOT START UP AGAIN, AND WHEN IT DID, IT WOULD NOT GO INTO ANY GEAR. SAT IN THE PARKING LOT FOR 30 MINUTES TRYING TO GET THE CAR TO START UP AND GO INTO GEAR. WHEN IT FINALLY DID GO INTO GEAR, I GOT IT TO MY PLACE OF BUSINESS 2 BLOCKS DOWN AND PARKED IT. I AM AFRAID TO DRIVE THE CAR AS IT IS A MAJOR SAFETY ISSUE. THERE HAVE BEEN RECALLS ON THE ELECTRIC VERSION OF THIS CAR, BUT NOT THE GASOLINE VERSIONS. THIS NEEDS TO BE A RECALL ON ALL OF THESE MODELS AS THERE ARE SEVERAL HUNDRED COMPLAINTS ONLINE ABOUT THE SAME ISSUE. FORD WILL NOT DO ANYTHING ABOUT THESE ISSUES UNLESS THE CAR IS TAKEN TO ONE OF THEIR DEALERSHIPS, WHICH IN PAST EXPERIENCE, THEY DON'T DO ANYTHING AT THE DEALERSHIP EXCEPT OVERCHARGE FOR DIAGNOSING THE CAR, AND FOR THEM TO TELL YOU NOTHING IS WRONG WITH IT AND THAT THEY KNOW THERE ARE ISSUES WITH THE CARS, BUT THEY DO NOT HAVE A FIX FOR THEM AND THEY CAN CHANGE THE PARTS, HOWEVER THAT WILL NOT SOLVE THE PROBLEM AND IT WILL HAPPEN AGAIN. I HAVE BEEN TOLD THIS BY THE MANAGER AT A DEALERSHIP AND HE HAS STATED THERE IS NOTHING HE CAN DO TO CHANGE THE SITUATION. THIS IS A MAJOR SAFETY ISSUE AND SOMEONE NEEDS TO LOOK INTO FORD FOR THE SAME ISSUES GM IS HAVING WITH THEIR SMALL CARS. *TR
Electrical system, Vehicle speed control, May 21, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE LOST POWER. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND THE GEAR SWITCH WARNING LIGHTS ILLUMINATED. THE DOOR CHIME SOUNDED AND THE VEHICLE WAS ABLE TO RESTART APPROXIMATELY 15 MINUTES LATER. THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 53,000.
Power train, May 21, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE STALLED SEVERAL TIMES BEFORE THE RESUMING TO NORMAL ACCELERATION. THE FAILURE RECURRED ON SEVEN OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000 MILES AND THE CURRENT MILEAGE WAS 53,000.
Power train, May 20, 2014
THERE HAVE BEEN MANY COMPLAINTS ON THE FORD FOCUS LATELY THAT INVOLVE THE TRANSMISSION AND I AM INCLUDED IN THOSE COMPLAINING. MY AUTOMATIC CAR EITHER WON'T SWITCH GEARS AND SOUNDS LIKE I'M PRESSING THE GAS WHILE IN PARK THEN VIOLENTLY LUNGES FORWARD OR WHILE DRIVING AT AN AVERAGE SPEED LIKE 40 IT'S JUST STOPS COMPLETELY IN THE ROAD. IT ALSO WILL NOT ACCELERATE QUICKLY MAKING IT VERY DANGEROUS TO MERGE ON TO A FREEWAY. LIVING IN LOS ANGELES THIS POSES A HUGE THREAT TO GETTING IN SEVERAL ACCIDENTS. AFTER 3 NEAR AND SEVERELY CLOSE BUT AVOIDED ACCIDENTS I CALLED THE DEALERSHIP WHERE I PURCHASED MY CAR AND I WAS TOLD THERE WAS A 3-5 WEEK WAITING LIST TO HAVE MY CAR EVEN LOOKED AT TO PROVE THAT IT WAS IN FACT THE PROBLEM ALL OTHER FORDS WERE ENCOUNTERING. AFTER CALLING ROUND TO SEVERAL DEALERS IN A 30 MILE RADIUS I FOUND ONE KIND MAN WHO SAID HE COULD LOOK AT WITHIN 3 DAYS. AFTER BEING DIAGNOSED AS THE CLUTCHES NEEDING TO BE REPLACED AS THEY THOUGHT WOULD BE THE ISSUE, I WAS TOLD IT WOULD TAKE UP TO ANOTHER 3-4 WEEKS TIL MY CAR WAS ACTUALLY REPAIRED LEAVING ME ALREADY OUT OF POCKET FOR A WEEK FOR A RENTAL CAR. THE DEALER SUGGEST I OPEN A CASE WITH FORD TO REQUEST A LOANER CAR FOR THE DURATION OF MY REPAIR AS IT SEEMS RIDICULOUS THAT I BE PAYING $ OUT OF POCKET FOR AN ISSUE THAT THEY CAUSED WITH A FAULTY PART. 4 DAYS LATER AND FORD STILL HAS NOT DECIDED WHETHER MY REQUEST IS REASONABLE. EVERYDAY I'M SPENDING MONEY WHILE MY INOPERABLE CAR SITS AT A DEALERSHIP WAITING TO FIND OUT IF I CAN AFFORD TO PAY FOR THE RENTAL WHILE MY DEATH TRAP OF A VEHICLE WAIT S AS FORD DECIDED I'M BEING "REASONABLE". I FIND THIS TREATMENT OF CUSTOMERS OF A FAULTY PRODUCT DISGRACEFUL. *TR
Power train, Electrical system, Vehicle speed control, May 20, 2014
I HAVE A FORD FOCUS 2012 SE WITH WINTER AND COMFORT PACKAGES. MY VEHICLE SUDDENLY SWAPPED UP FROM 79 MPH TO 81 MPH WHEN I PRESSED THE DOWN BUTTON TO SLOW THE CAR. *TR
Power train, Vehicle speed control, May 19, 2014
I PURCHASED MY VEHICLE IN DECEMBER OF 2012 AND BY MAY OF 2013, THE VEHICLE HAD BEEN IN AND OUT OF THE SHOP FOR MONTHS. THE MOST SUBSTANTIAL ISSUE WAS AN ISSUE WITH SPEED CONTROL IN THE CAR WHILE ON THE FREEWAY. AT ABOUT 20 MILES AN HOUR THE CAR WOULD HAVE DIFFICULTY GOING UP TO 40MPH, BUT WOULD THEN JERK UP TO HIGHER SPEEDS AFTERWARD. THE CLUTCH SYSTEM WAS REPLACED IN THE CAR ON MAY 24, 2013 AND SEEMED TO BE FINE, BUT I STILL FILED A CLAIM WITH THE FORD MOTOR COMPANY. LAST WEEK ON MAY 14, 2014 THE BEGAN TO HAVE THE SAME TRANSMISSION ISSUES. I CONTACTED FORD AGAIN AND WAS TOLD TO TAKE IT IN, AS IT WAS COVERED UNDER THE 12 MONTHS/12000 MILES EXTENDED PARTS WARRANTY. MY CAR IS CURRENTLY BACK IN THE SHOP AND I AM CONCERNED THAT THIS ISSUE WILL NOT BE RESOLVED. I'M ALSO CONCERNED THAT THERE WAS ALREADY A RECALL ON THIS VEHICLE IN 2012 FOR TRANSMISSION ISSUES AND LITTLE IS BEING DONE NOW TO RECTIFY THIS DANGEROUS ISSUE. *JS
Engine, May 16, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE ENGINE LEAKED A SMALL AMOUNT OF OIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,971.
Power train, Vehicle speed control, Engine, May 16, 2014
TRANSMISSION ISSUES, JERKING, JUMPING, JOLTING FORWARD, SLUGGISH, LACK OF POWER, FEELS LIKE THE CAR IS GOING TO CUT OFF. THIS HAPPENS AT SLOW SPEEDS, FAST SPEEDS, AT A STOP, IDLING, ETC. YOU NAME A CONDITION OF THE CAR AT VARIOUS SPEEDS AND IT HAS TRANSMISSION ISSUES. I TOOK IT TO FORD TO FIX AND THEY SAID IT WAS A "KNOWN" ISSUE, THEY UPDATED THE SOFTWARE AND CALIBRATED. IT STILL HAS THE SAME ISSUES, THE PROBLEM IS NOT RESOLVED. *TR
Steering, Suspension, Wheels, May 15, 2014, crash
WE HAD A PROBLEM WITH FORD MOTOR COMPANY OVER OUR 2012 FORD FOCUS . AS BACKGROUND, WHILE MY WIFE WAS DRIVING 40 MPH ON A STRAIGHT ROAD THE CAR STEERING LOCKED AND PULLED HER INTO A CURB CAUSING A BROKEN WHEEL, RIM, AND TIE ROD (ESTIMATED AT $1500 TO REPAIR BY BOB TOMES FORD IN MCKINNEY TEXAS). AFTER THE CAR SETTING AT THE DEALERSHIP WAITING FOR WORD FROM FORD'S CORPORATE OFFICE FOR SEVEN WEEKS WE JUST FOUND OUT THEY ARE NOT TAKING RESPONSIBILITY FOR THIS ISSUE. IT'S PRETTY INCREDIBLE TO ME THAT IT TOOK FORD SEVEN WEEKS TO RESPOND WHILE I MADE TWO CAR PAYMENTS AND PAID FOR INSURANCE THROUGHOUT THAT TIME WITHOUT A CAR. WE HAD FOUND THROUGH RESEARCH ON THE WEB THAT MANY PEOPLE ARE REPORTING STEERING PROBLEMS ON THE 2012 FORD'S FOCUS. FOR YOUR INFORMATION WE DO NOT FEEL SAFE WITH THIS CAR AND ARE ASKING BOB TOMES FORD TO HELP US RESOLVE THE ISSUE LOCALLY SINCE FORD HAS NOT OFFERED ANY HELP. *TR
Power train, May 15, 2014
SINCE I'VE OWNED THE CAR, I'VE TAKEN IT BACK TO THE DEALER MORE THAN TWELVE TIMES. I BOUGHT IT NEW AND HAVE PROBLEMS WITH TRANSMISSION SLIPPING, JUMPING, LURCHING. I HAVE BEEN HAVING THESE ISSUES PLUS ISSUES WITH THE RADIO CONSTANTLY RESETTING ITSELF SINCE THE DAY I BOUGHT THE CAR. THE DEALER CLAIMED TO ME THAT THE REASON MY CAR TIMES BACKWARDS AFTER COMING TO A STOP WAS TO SAVE FUEL, THEN THERE WAS A RECALL ON THE CAR TO HAVE THE TRANSMISSION REPROGRAMMED TO STOP IT. I HAD THIS DONE, BUT IT STILL OCCURS WITH MY CAR. *TR
Power train, May 15, 2014
THE TRANSMISSION IN THIS VEHICLE HESITATES AND SHUTTERS. I HAVE BEEN TOLD THIS IS NORMAL FOR THIS TYPE OF TRANSMISSION. I DON'T BELIEVE IT IS NORMAL, DUE TO THE FACT THAT THE PROBLEM IS GETTING WORSE, AS IT DID NOT DO THIS FOR THE FIRST TEN THOUSAND MILES. IN MY OPINION IT MAKES THE CAR UNSAFE BECAUSE OF HESITATION FROM A STOPPED POSITION. ALSO FROM A STOPPED POSITION ON A SMALL INCLINE THE CAR WILL SHAKE SOMEWHAT VIOLENTLY DURING TAKE OFF. THE SHAKING IS BAD ENOUGH TO MAKE ME BELIEVE THAT IT COULD BE DOING DAMAGE TO OTHER COMPONENTS TO THE DRIVE TRAIN AND COMPONENTS OF ANY OTHER SYSTEMS. ALSO WHO WANTS TO SPEND TWENTY THOUSAND DOLLARS AND UP FOR A VEHICLE THAT ACCELERATES AND SHIFTS NO BETTER THAN A CAR FROM THE 80'S. I HAVE LOST ALL FAITH IN QUALITY CONTROL. THANK YOU. *TR
Power train, May 14, 2014
I BOUGHT THE FOCUS NEW A COUPLE OF YEARS AGO. AT FIRST IT SEEMED TO DO WELL BUT FOR THE PAST YEAR, AND MORE OFTEN RECENTLY, THE TRANSMISSION HAS BEEN SHUTTERING AND I HEAR A GRINDING SOUND COMING FROM UNDERNEATH THE CAR. I HAVE NOTICED IT ONLY HAPPENS AT LOWER SPEEDS(BELOW 15MPH) WHEN IN 1ST OR 2ND GEAR. WHEN YOU PRESS ON THE GAS FROM A STOP IT SOMETIMES JERKS YOU INTO MOVEMENT OR IF YOU PRESS THE GAS A BIT HARDER IT WILL SHUTTER THROUGH 1ST GEAR AND JUMP INTO 2ND GEAR. I HAVE FOUND IT TO BE A PROBLEM DRIVING AROUND TOWN OR WHEN MERGING ONTO A FREEWAY WHERE SOME ACCELERATION IS NEEDED TO GET TO SPEED. *TR
Fuel system, Gasoline, Power train, May 12, 2014
ATTEMPTED TO ACCELERATE INTO MERGE LANE AND ONTO HIGHWAY BUT TRANSMISSION DID NOT RESPOND WITH ENGINE REVVING UP AND SLIPPING. I HAD TO PULL OFF THE ROAD TO AVOID OBSTRUCTING TRAFFIC OR BEING STRUCK BY TRAFFIC. ALTHOUGH THIS WAS THE MOST DANGEROUS INCIDENT IT HAS HAPPENED BEFORE AND THE FORD DEALER HAS NOT RESOLVED THE PROBLEM. *TR
Engine, May 12, 2014
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD HESITATE AND STALL WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE WOULD ALSO SHAKE VIOLENTLY WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,155. KMJ
Power train, May 11, 2014, crash
AFTER DRIVING ABOUT 50 MILES AND COME TO A STOP THE TRANSMISSION DISENGAGES AND CAR ROLLS BACKWARDS. THIS HAPPENED 3 TIMES IN 2 DAYS. THE DEALER SAYS IT THE WAY I DRIVE. *TR