2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Engine, Fuel/propulsion system, Feb 15, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD LINCOLN UNION CITY AT (770) 686-7733 (LOCATED AT 4355 JONESBORO RD A, UNION CITY, GA 30291) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Fuel/propulsion system, Feb 15, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS STOPPED IN TRAFFIC AT A RED LIGHT, IT SUDDENLY SHUT OFF ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO JIM ONEAL FORD (516 S. INDIANA AVE, SELLERSBURG, IN) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK VALVE WAS FAULTY. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM) AND THE FUEL TANK VALVE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 106,000.
Engine, Feb 14, 2019
I HAVE BEEN COMPLAINING OF AND DEALING WITH A ENGINE/TRANSMISSION ISSUE SINCE PURCHASING THIS VEHICLE. I WAS TOLD SEVERAL TIMES BY MY DEALERSHIP THAT IT IS JUST THE TYPE OF GAS SIPPING ENGINE THE CAR HAS AND IT IS NORMAL. I AM 50 YEARS OLD AND NEVER HAD A CAR THAT RESPONDED AS POORLY THIS ONE HAS BUT ALSO NEVER HAD A CAR WITH SPECIAL TYPE OF ENGINE. IT HAS STALLED WHILE ENTERING AN INTERSECTION A COUPLE OF TIMES, LACKS PICK UP SOMETIMES OR JOLTS (LIKE TRANSMISSION ISSUES) WHEN GOING FROM STOPPED POSITION. IT WILL SOMETIMES JOLTS GOING UP HILLS WHILE CAR IS SWITCHING GEARS AS WELL AT A NORMAL BACK ROAD SPEED. AN ENGINE RECALL WAS PUT OUT SEVERAL MONTHS AGO WITH NO REMEDY YET. NOW THE ENGINE LIGHT IS COMING ON SOMETIMES (AFTER JUST HAVING THE CAR SERVICED AND GONE THROUGH FOR FLUIDS, ETC). MY CAR HAS 50K MILES ON IT ONLY AND IS BEING DRIVEN BY MY SON NOW. I AM WORRIED ABOUT THE SAFETY BUT DON'T WANT TO SELL IT WITH OPEN RECALLS AND THE LEMON LAWS HERE IN MA. I FEEL LIKE I AM STUCK WITH A LEMON MYSELF. I WANT TO KNOW WHAT TIMEFRAME THEY WILL BE GIVEN TO COME UP WITH A FIX BEFORE SOMEONE IS KILLED?
Engine, Feb 12, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL, LOST POWER, AND THE FUEL GAUGE WOULD BECOME INOPERABLE WHILE DRIVING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT NO FAILURE WAS LOCATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 130,000.
Steering, Fuel/propulsion system, Feb 11, 2019
I HAD THIS CAR ABOUT FOUR YEARS I PUT A TWO NEW BATTERY, NEW START, NEW RADIO, NEW RADIATOR, THERMOSTAT THE ARMS AND ROD REPLACE NOW I GOT THE STEERING ASSIST FAULT GOING ON IN MY CAR I GET WIRED PUT MONEY ON TO IT !
Steering, Feb 11, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE CONTACT STARTED THE VEHICLE IN THE MORNING, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO SILL-TERHAR MOTORS (303-469-1801, LOCATED AT 150 ALTER ST, BROOMFIELD, CO 80020) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN PART NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Electrical system, Feb 11, 2019
WHILE DRIVING THE CAR WAS MAKING VERY LOUD CRACKING NOISES AS IF IT WAS BECAUSE OF MY RADIO. WHEN I STOPPED THE VEHICLE IT WAS STILL MAKING THE LOUD STATIC POPPING NOISES EVEN WITH THE KEY OUT OF THE IGNITION AND RADIO OFF. WHEN THE STOCK RADIO WAS REMOVED IT WAS VERY HOT AND SEEMED AS IF IT WAS ON THE VERGE OF STARTING A FIRE.
Latches/locks/linkages, Feb 11, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE DRIVER'S DOOR OPENED UNEXPECTEDLY WHILE THE DOOR WAS LOCKED. THE CONTACT CALLED PIONEER FORD (150 US-27, BREMEN, GA 30110, (770) 537-3673), BUT THEY WOULD NOT ASSIST SINCE THE FAILURE OCCURRED IN 2011. THE DEALER STATED THAT THE CONTACT WOULD BE CHARGED A DIAGNOSTIC FEE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 7,000.
Structure, Feb 10, 2019
TAKE A RECALL WHEN I WAS DRIVING DOWN THE ROAD MY DOOR JUST FLUNG OPEN AND I HAVE TO HOLD IT SHUT IT WAS IN MOTION
Steering, Feb 10, 2019
DRIVING TO WORK STEERING STARTED TO GET HARD TO STEER ON THE HIGH WAY AND MAKING TURNS. THEN AFTER WORK PUT IN KEY TURN KEY ON SAYS STEERING LOST STOP. AT THIS TIME THE STEERING WAS LOCKED UP MY SON WAS ABLE TO GET THE STEERING TO WHERE HE COULD GET IT HIM BUT VERY HARD TO DO I COULDN'T BUDGET IT. THE WAY IT ACTED ON THE HIGHWAY I WAS AFRAID IT WOULD STOP WORKING CAUSE IT WAS GETTING MORE DIFFICULT TO MOVE THE STEERING.
Steering, Feb 7, 2019
POWER STEERING ALWAYS TAKES AWHILE TO START WHEN THE CAR IS STARTED, NOW IT HAS GONE OUT COMPLETELY.
Electrical system, Engine, Feb 6, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED OFTEN AND WOULD NOT RESTART. IN ADDITION, THE RADIO STOPPED WORKING AND THE RPMS SEIZED. A LOCAL MECHANIC WAS CALLED AND THEY INSTRUCTED THE CONTACT TO DISCONNECT THE MAIN NEGATIVE TERMINAL UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE LOCAL MECHANIC, BUT COULD NOT BE REPAIRED BECAUSE AN UNKNOWN FORD PART WAS NEEDED. HARRIS FORD (3710 VAN DYKE RD, NEWPORT, AR 72112, (870) 523-5559) WAS CONTACTED, BUT COULD NOT DIAGNOSE THE VEHICLE FOR ANOTHER TWO WEEKS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Power train, Feb 5, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AS SOON AS THE VEHICLE WAS STARTED, THE "TRANSMISSION MALFUNCTION SERVICE IMMEDIATELY" MESSAGE POPULATED IN THE MESSAGE CENTER. THE VEHICLE WAS TAKEN TO PLAZA FORD (1701 BEL AIR ROAD, BEL AIR, MD 21014) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH HAD TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Steering, Feb 4, 2019
STEERING WHEEL LOCKED DURING DRIVING. UNABLE TO MAKE TURNS. POWER STEERING RACK MALFUNCTIONED.
Steering, Feb 1, 2019
STEERING WHEEL LOCKING UP WHEN I START CAR, FORD DENIES ANY ISSUE.
Power train, Feb 1, 2019
STARTED MY CAR TO LEAVE PARKING LOT. I WAS IN FORWARD MOTION AND TRANSMISSION LIGHT COMES ON WITH AN EXCLAMATION MARK. CAR IS RUNNING BUT WON'T REVERSE OR DRIVE FORWARD. THIS COULD'VE HAPPENED TO ME ON THE FREEWAY AND I WOULD'VE BEEN IN GREAT DANGER. I JUST PICKED MY CAR UP FROM FORD DEALERSHIP GETTING A RECALL ( 18S32/NHTSA RECALL 18V-735) COMPLETED.
Latches/locks/linkages, Feb 1, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE DRIVER'S DOOR OPENED. THE CONTACT STATED THAT THE DOOR WOULD NOT LATCH CLOSED. THE CONTACT MENTIONED THAT THE DOOR NEEDED TO BE HELD CLOSED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KINGS COLONIAL FORD (3565 COMMUNITY RD, BRUNSWICK, GA 31520, (912) 264-6400) WHERE THE CONTACT WAS INFORMED TO BRING THE VEHICLE BACK MONDAY TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Power train, Feb 1, 2019
WHILE TRAVELING AT 65 MPH ON HIGHWAY, VEHICLE SUDDENLY LOST ALL POWER TRANSMISSION TO THE WHEELS WITH CHECK ENGINE LIGHT ILLUMINATING AND SERVICE TRANSMISSION WARNING APPEARING ON CONSOLE. VEHICLE COASTED TO A STOP, PARTIALLY OBSCURING RIGHT LANE OF HIGHWAY. VEHICLE NARROWLY AVOIDED LIFE-THREATENING COLLISIONS WITH VARIOUS PASSING VEHICLES UNTIL EMERGENCY PERSONNEL ARRIVED IN RESPONSE TO 911 CALL TO BLOCK TRAFFIC AND ALLOW TOWING. VEHICLE WAS TOWED FROM THE SCENE. UPON RESTART OF VEHICLE, POWER TRANSMISSION TO WHEELS WAS RESTORED, THOUGH CHECK ENGINE LIGHT AND SERVICE TRANSMISSION WARNING REMAINED ILLUMINATED. FORD SERVICE DEPARTMENT DIAGNOSED AS FAULTY TRANSMISSION CONTROL MODULE (TCM) AND REPLACED TCM UNDER FORD FIELD SERVICE ACTION 14M02. FORD HAS KNOWN OF FAULTY TCM ELECTRICAL SOLDERING DESIGN WITH POSSIBLE CONSEQUENCE OF INTERMITTENT LOSS OF POWER TRANSMISSION TO THE WHEELS SINCE AT LEAST 2015 WHEN 14M02 WAS ISSUED, BUT INEXPLICABLY NO TCM SAFETY RECALL OCCURRED AT THAT TIME. AS PART OF FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 ISSUED IN 2015, VEHICLE RECEIVED A TCM COMPUTER REPROGRAM THAT WAS SUPPOSED TO DETECT IMPENDING TCM FAILURE SO THAT TCM COULD PROVIDE WARNING ABOUT THE NEED FOR TCM REPLACEMENT, IF NEED BE, PRIOR TO HAZARDOUS EVENTS OCCURRING. THIS SOFTWARE UPDATE PROVED TO BE INEFFECTIVE, AS VEHICLE'S TCM FAILED WITHOUT WARNING IN HIGHLY DANGEROUS SCENARIO. A SAFETY RECALL SHOULD BE ISSUED FOR ALL UN-REPLACED TCMS IN ALL VEHICLES REFERENCED IN FORD FIELD SERVICE ACTION 14M02, AS STOP-GAP SOFTWARE REPROGRAM LEVIED BY FORD "CUSTOMER SATISFACTION PROGRAM" 15B22 HAS PROVEN INSUFFICIENT TO DETECT IMPENDING TCM CATASTROPHIC FAILURE. WAITING TO REPLACE THE TCM UNTIL IT SHOWS SIGNS OF FAILURE WILL (AND PERHAPS ALREADY HAS) LEAD TO FATALITIES.
Steering, Jan 31, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS COASTED INTO A PARKING LOT AND THE ENGINE WAS POWERED OFF. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WITHOUT POWER STEERING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.
Steering, Jan 30, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE EXITING A PARKING SPACE, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS POWERED OFF AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS DRIVEN WITHOUT POWER STEERING ABILITY TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Power train, Fuel/propulsion system, Jan 29, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT INCREASE IN SPEED. THE CONTACT ALSO HEARD AN ABNORMAL POPPING NOISE COMING FROM THE FUEL TANK. THE CONTACT ALSO MENTIONED THAT THE GEAR SHIFTER WAS STUCK AND WOULD NOT SHIFT INTO THE CORRECT GEAR. THE VEHICLE WAS TOWED TO CAPITAL FORD (3660 S CARSON ST, CARSON CITY, NV 89701, (775) 882-5353) WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WERE NOT AUTHORIZING ANY RENTAL VEHICLES. THE FAILURE MILEAGE WAS 987,038.
Steering, Jan 28, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE CONTACT'S SON WAS DRIVING 35 MPH, THE STEERING WHEEL FAILED AND WAS DIFFICULT TO TURN. IN ADDITION, THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Steering, Jan 23, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING FAILED. WHILE STEERING, THE CONTACT HAD TO USE EXCESSIVE FORCE TO TURN AND THE STEERING WHEEL SEIZED FREQUENTLY. THE CONTACT STATED THAT "SERVICE STEERING" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KOONS FORD (2540 RIVA RD, ANNAPOLIS, MD 21401, (410) 224-2100) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Steering, Jan 22, 2019
CAME ON AFTER I WAS ATTEMPTING TO REPAIR THE HEAT/AC FAN AS IT HAS FAILED AFTER UNHOOKING THE BATTERY POST TO ATEMP TO RESET COMPUTER TO SEE IF THE CODE WOULD RESET IT DID NOT. STEERING IS HARD AND UNSAFE IF IT HAPPENS TO FAIL WHILE DRIVING THE SPEED LIMIT ON INTERSTATE OR PARKWAYS. IT MAY CAUSE POSSIBLE ACCIDENTS IF NOT RECALLED AND A FIX HAPPEN. STATIONARY WHEN THIS ISSUE HAPPEN
Steering, Power train, Latches/locks/linkages, Engine, Jan 22, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY AND THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. ALSO, WHEN THE VEHICLE WAS STARTED AND THE CONTACT SHIFTED INTO DRIVE, THE VEHICLE AUTOMATICALLY WENT IN REVERSE. THE CONTACT HAD TO IMMEDIATELY ENGAGE THE PARKING BRAKE. ALSO, WHILE THE VEHICLE WAS PARKED ON THE STREET, IT ROLLED BACKWARDS DUE TO THE PARKING POSITION. FURTHERMORE, WHILE ATTEMPTING TO REVERSE, THE VEHICLE STALLED. ALSO, THE DOOR LATCHES WERE LOOSE AND IN DANGER OF BECOMING DETACHED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO TED RUSSELL FORD (9925 PARKSIDE DR, KNOXVILLE, TN 37922, (865) 444-6467) AND SERVICED MULTIPLE TIMES FOR EACH FAILURE; HOWEVER, EACH FAILURE REMAINED EXCEPT FOR THE POWER STEERING FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 130,000.