2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Fuel/propulsion system, Jan 21, 2019
I NEED MY 2012 FORD FOCUS REPAIRED PER MANUFACTURER RECALL NUMBER 18S32 AND NHTSA RECALL NUMBER 18V735.
Electrical system, Exterior lighting, Fuel/propulsion system, Jan 19, 2019
TAKATA RECALL. FIRST THE HEADLIGHTS STOPPED WORKING WITH NO WAY TO FIX IT. THEY RANDOMLY CUT OFF AT NIGHT WHILE DRIVING. NEXT, THE CAR WILL SHUTTER AND CUT OFF WHILE DRIVING. THE CAR WILL NO LONGER START. ALL THE INCIDENTS WERE ON A HIGHWAY IN VALDOSTA GEORGIA.
Steering, Jan 19, 2019
I PURCHASED A USED 2012 FORD FOCUS THAT IS EQUIPPED WITH THE ELECTRIC POWER ASSIST STEERING. AT ABOUT 116,500 I STARTED HAVING TROUBLE TURNING THE VEHICLE WHILE DRIVING. AN "POWER ASSIST MALFUNCTION" MESSAGE APPEARED, BUT AFTER RESTARTING THE CAR IT "SOLVED" THE PROBLEM. HOWEVER, AT AROUND 118,000 IT CAME ON PERMANENTLY WHILE I WAS MAKING A LEFT HAND TURN CAUSING ME TO HIT A GRANITE CURB PUTTING A DENT IN THE RIM.. I RECENTLY HAD TO HAVE THE CAR INSPECTED (01/05/2019) AND IT FAILED THE SAFETY PORTION OF THE INSPECTION. THIS IS A SAFETY ISSUE, AND I UNDERSTAND IT WILL COST ME OVER $2,000 DOLLARS TO HAVE "FIXED". THIS TYPE OF "STEERING UNITS" HAVE BEEN RECALLED BY FORD ON PREVIOUS MODELS OF THEIR VEHICLES, BUT NOT ON THE 2012 FORD FOCUS. WHY? THIS PUTS LIVES AT RISK BECAUSE OF THEIR FAULTY DESIGN AND REALLY NEEDS TO BE ADDRESSED. IT IS DRIVEABLE BUT EXTREMELY HARD TO TURN WHEN AT SLOW (5MPH TO 15MPH) SPEEDS, BUT STILL, IT IS EXTREMELY DIFFICULT TO PARK IN A CROWDED PARKING LOT.
Power train, Jan 16, 2019
I HAVE HAD THE A/C COMPRESSOR GO BAD. I HAVE RECENTLY FIXED 2 COOLANT ISSUES REPAIRED. THE TCM ON TRANSMISSION REPAIRED YESTERDAY U WAS ALMOST IN A COLLISION WHEN THE CARS TRANSMISSION QUIT. THE CURRENT PROBLEM IS I NEED A TRANSMISSION CLUTCH NOW ACCORDING TO FORD BUT BECAUSE I AM 7000 MILES OVER THE EXTENDED WARRANTY THEY REFUSE TO FIX . I ALSO HAVE MY STARTER GOING OUT NOW AND THAT FIX WITH FORD IS 729.00 .
Steering, Jan 16, 2019
TRIED TO START CAR THIS MORNING AND COULDN'T TURN STEERING WHEEL WHEN TRYING TO BACK OUT WITH WARNING LIGHT COMING ON. HAS HAPPENED ONE OTHER TIME. WORRIED IT WILL HAPPEN WHILE DRIVING AND I HAVE TO DRIVE DAILY ON A ONE LANE HIGHWAY THAT IS OFF THE EDGE OF MOUNTAIN. AFRAID OF GOING OVER EDGE IF IT HAPPENS WHILE ON IT. WILL BE CALLING DEALERSHIIP ABOUT IT. CAR HAS 135,000 MILES.
Power train, Jan 13, 2019
TOOK TO A MECHANIC AND HE STATED THE TRANSMISSION NEEDS REPLACING. MY VEHICLE WAS HESITANT WHILE DRIVING
Steering, Jan 10, 2019
WITH INCREASING FREQUENCY THE POWER STEERING FAILS AT STARTUP. I TURN THE CAR OFF AND BACK ON AGAIN, SEEMS TO BE A QUICK FIX, BUT I WORRY SOMETHING IS ACTUALLY BROKEN.
Steering, Jan 10, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED AND BECAME DIFFICULT TO TURN. IN ADDITION, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO WAYNE AKERS FORD (2010 10TH AVE N & I-95, LAKE WORTH, FL 33461, (561) 582-4444), BUT WAS NOT DIAGNOSED OR REPAIRED DUE TO THE FEES. THE MANUFACTURER WAS CONTACTED VIA MAIL AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 37,000. *TT*JB
Steering, Jan 10, 2019
VEHICLE WAS STATIONARY AT THE TIME. STEERING ASSIST WARNING CHECK MANUAL CAME ON THE DASH AND I WAS UNABLE TO TURN THE STEERING WHEEL. LUCKILY I WAS STOPPED. I TURNED THE CAR OFF AND BACK ON AND IT WORKED. KIND OF SCARED TO DRIVE IT NOW THOUGH, WHAT IF THAT HAPPENS WHEN I'M IN MOTION????
Steering, Jan 10, 2019
THE ELECTRONIC RACK AND PINION FAILED WHEN DRIVING. THE CAR STARTED DISPLAYING A POWER STEERING ASSIST ERROR ON THE DISPLAY. ALL POWER STEERING WAS LOST AND CAR NEARING LOST CONTROL AND CAUSED AN ACCIDENT. SPEED WAS 55 MPH ON SHUG JORDAN. AFTER DIAGNOSING THE ISSUE, A REPLACEMENT POWER STEERING UNIT NEEDED TO BE INSTALLED. FORD MADE A DEFECTIVE PART.
Fuel/propulsion system, Jan 9, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, A FUEL ODOR ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO LANCE CUMMINGHAM FORD (4101 EAST CLINTON HIGHWAY, KNOXVILLE, TN 37912. 866-591-3943) WHERE IT WAS DIAGNOSED THAT THE FUEL NECK HAD FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: CAS-16784641. THE FAILURE MILEAGE WAS UNKNOWN.
Fuel/propulsion system, Jan 8, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Electronic stability control (ESC), Engine, Jan 7, 2019
BOUGHT 2012 FORD FOCUS ON 3/2016. 5/2016 TOOK BACK TO DEALERSHIP FOR STUCK WINDOW D/T BAD MOTOR AND REPROGRAMMING OF TRANSMISSION CONTROL MODULE. 7/2016 CAR WOULD NOT START AT ALL, COMPLETELY STALLED OUT. TOOK TO FORD DEALERSHIP AGAIN...TRANSMISSION COMPUTER/MODULE REPLACED. 12/2018 CAR STALLED YET AGAIN AND STEERING WOULD NOT WORK NOR WOULD SHIFTER...TRANSMISSION GARAGE STATED THEY FIXED ISSUE. 8 HOURS LATER, THE CAR WOULD NOT RUN AT ALL. TRANSMISSION PLACE REFUSED TO TOUCH THE CAR AGAIN. CALLED ORIGINAL DEALERSHIP AND OFCOURSE, THEY REPLACED THE TRANSMISSION CONTROL MODULE. AND EXPECT US TO PAY FOR IT AGAIN THIS TIME! PLUS THE DEALERSHIP WILL NOT REPLACE CAR UNTIL MOST RECENT RECALL IS FIXED ON IT. LIKE HELL WILL I PUT MY 2 CHILDREN AND HUSBAND BACK IN THIS CAR WITH THE CHANCE OF IT TO STALL AGAIN AND CRASH. WE RESIDE 40 MILES AWAY FROM WORK SO A TOTAL OF A 1/2 TANK OF GAS AT ONE TIME IS NOT FEASIBLE IN WESTERN NEW YORK WEATHER. 5 TRANSMISSION PROBLEMS AND HOW MANY RECALLS LATER AND FORD MOTOR COMPANY WILL NOT DO ANYTHING TO MAKE THEIR WRONGS RIGHT
Electrical system, Jan 7, 2019
A LOUD ABRUPT THUMP(S) AND/OR HIGH PITCHED SCREECHING SOUNDS COME FROM THE SOUND SYSTEM SPEAKERS. THIS OCCURS WITH THE RADIO IN THE "ON" OR "OFF" POSITION AND MAY LAST A FEW SECONDS UP TO MINUTES. THE SOUND IS VERY LOUD AND UNCONTROLLABLE. THE RADIO IS UNRESPONSIVE DURING AND AFTER THE NOISE (USUALLY REQUIRING AN ENGINE RESTART). THIS IS DANGEROUS WHEN OPERATING THE VEHICLE. THE NOISE LEVEL AND SUDDENESS CAUSES AN IMMEDIATE DEFENSIVE POSTURE JUST AS IF I HAD BEEN STRUCK FROM OUT OF NOWHERE. NOT ONLY THAT, IT IS ABUSIVE. IT REALLY RATTLES THE NERVES. THE ONLY SURE WAY TO CONTROL IT IS TO DISCONNECT THE RADIO.
Air bags, Jan 7, 2019
BEFORE PURCHASING THIS VEHICLE THAT HAS A REBUILT TITLE AND THE AIRBAG LIGHT WAS ILLUMINATED, I HAD A DIAGNOSTIC TEST PERFORMED BY MY LOCAL FORD SERVICE DEPT. EVERYTHING CHECKED OUT FINE WITH THE EXCEPTION OF REPLACING THE AIR BAG. AFTER THE AIR BAG WAS REPLACED (~$1000 LATER), THEY PROCEED TO TELL ME THAT THE AIRBAG LIGHT IS STILL ON AND THE SENSORS NEED TO BE REPLACED AND IT WILL COST US ANOTHER $2000. IF THIS WAS KNOWN AT THE TIME OF THE DIAGNOSTIC, WE WOULD HAVE NEVER MADE THIS PURCHASE.
Steering, Jan 7, 2019
UPON STARTING MY 2012 FORD FOCUS ON TWO OCCASIONS IN THE PAST 2 MONTHS, MY STEERING WHEEL WOULD NOT TURN. THE "STEERING WHEEL ASSIST: FAULT" MESSAGE ALERTED ON MY STEERING WHEEL SCREEN ON BOTH OCCASIONS. THE CAR WAS PARKED ON THE STREET AND UPON TURNING THE CAR ON AND SEEING THE MESSAGE, I ATTEMPTED TO DRIVE OUT OF THE PARKING SPOT AND COULD ONLY GO STRAIGHT OR BACKWARDS. AFTER FINDING MULTIPLE COMPLAINTS ONLINE ABOUT MY SAME ISSUE, I TOOK IT TO MY LOCAL AUTO REPAIR SHOP TO DIAGNOSE THE ISSUE. THE DIAGNOSIS CODE IS U3000:49 - CONTROL MODULE INTERNAL ELECTRONIC FAILURE, AND THE INVOICE/TECHNICIAN'S OPINION CAN BE FOUND IN THE UPLOADED FILE BELOW.
Electrical system, Jan 5, 2019
WHETHER THE CAR IS ON OR OFF THE SPEAKERS WILL MAKE A HIGH FREQUENCY PITCH SOUND AND A LOUD POPPING SOUND EVEN WHEN THE RADIO IS TURNED OFF. OVER THE LAST TWO DAYS THIS IS DONE THIS THREE TIMES WHILE I'M DRIVING IT'S VERY DISTRACTING I ALMOST RAN OFF THE ROAD. I AM NOW TO THE POINT I HAVE TO WEAR EARPLUGS JUST TO DRIVE MY CAR, SO I WON'T DAMAGE MY EARS. I HAVE TO VIDEO RECORDINGS OF THE CAR MAKING THE SOUND ONE WHEN THE CAR IS ON AND ONE WHEN IT IS OFF. HOWEVER THE FORMAT I HAVE THESE VIDEOS IS NOT ACCEPTED FOR ME TO UPLOAD TO YOUR SITE I WILL BE HAPPY TO SEND IT TO YOU ANYWAY I CAN.
Steering, Jan 5, 2019
WHILE DRIVING THE VEHICLE THE STEERING FAILED FORTUNATELY I WAS AT MY OWN STREET AND FINALLY GOT IT HOME BY GETTING MY GRANDSON TO HELP ME TURN THE WHEELS. TOOK TO AAMOCO THEY SCANNED FOR CODES AND UPDATED THE PCM/TCM. IT BROKE AGAIN IN 3 DAYS. I WAS FORTUNATE AGAIN I HAD NOT LEFT MY DRIVEWAY. THIS IS A SAFETY ISSUE IF YO ARE ON A FREEWAY OR OTHER ROADWAY WHERE TRAFFIC IS MOVING FAST. THIS WHOLE ENDEAVOR COST OVER $2000 TO FIX. I AVERTED THE DANGER BUT WHOSE TO SAY OTHERS MY NOT.
Steering, Power train, Electrical system, Jan 5, 2019
FOR A FEW MONTHS NOW MY POWER STEERING HAS BEEN NOT WORKING WHEN I TURN THE CAR ON SPORADICALLY. TO FIX THIS I HAVE BEEN JUST TURNING THE CAR OFF THEN BACK ON A FEW TIMES AND THAT SEEMS TO FIX THE PROBLEM. HOWEVER, NOW IT WON'T RESET AND I DO NOT HAVE POWER STEERING AT ALL. I HAD IT TOWED TO THE DEALER AND AFTER THEY CHARGED ME 140 THEY TOLS ME THAT IT NEEDS A NEW RACK AND PIN AND IT WOULD COST 2400!!! FORD ISSUED A RECALL ON SEVERAL DIFFERENT CARS FOR THIS SAME ISSUE. HOW MANY MORE PEOPLE HAVE TO BE HURT OR DIE BEFORE THEY ISSUE ONE FOR THIS? I JUST HAD THE TRANSMISSION CONTROL MODULE REPLACED UNDER WARRANTY AND RECEIVED A LETTER IN THE MAIL INFORMING ME THAT A RECALL WAS ISSUED DUE TO THE FUEL SYSTEM CAUSING MAJOR PROBLEMS.
Electrical system, Jan 4, 2019
RADIO MADE A VERY LOUD STATIC AND POPPING NOISE THAT SOUNDED LIKE MY CAR WAS BEING SHOT AT AND THE WINDOWS WERE BREAKING WHILE I WAS ON THE HIGHWAY DOING 60MPH ON MY WAY TO WORK. I WAS LUCKY IT WAS VERY EARLY IN THE MORNING AND NOT MANY CARS WERE ON THE ROAD BECAUSE THE SUDDEN SOUND CAUSED ME TO SWERVE INTO THE NEXT 2 LANES. I TOOK THE CAR TO 2 DIFFERENT AUTO MECHANIC SHOPS AND WAS INFORMED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE FORD FOCUS FOR YEARS, AND THAT THE RADIO ELECTRICAL SYSTEM WOULD HAVE TO BE REPLACED.
Steering, Jan 4, 2019
STEERING ASSIST FAULT; LOSS OF POWER STEERING IN THE VEHICLE
Engine, Jan 4, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Engine, Jan 3, 2019
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS REVERSING, IT BEGAN TO SHAKE. THE CONTACT'S DAUGHTER PLACED THE VEHICLE INTO DRIVE AND THE ENGINE STALLED. THE VEHICLE WAS TURNED OFF, BUT WOULD NOT RESTART. THE CONTACT'S SON HAD TO ASSIST WITH PUSHING THE VEHICLE OUT OF THE PARKING GARAGE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. ONCE THE VEHICLE RESTARTED, IT WAS DRIVEN TO LUBBERS CARS (944 N MAIN ST, CHENEY, KS 67025, (877) 326-6992), BUT THEY DID NOT ASSIST AND STATED THAT A REMEDY WOULD NOT BE AVAILABLE UNTIL LATER THIS MONTH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 104,000.
Steering, Jan 2, 2019
STEERING WHEEL LOCKED UP WHILE VEHICLE IN MOTION (UNABLE TO STEER). TURNED KEY OFF THEN BACK ON AFTER GETTING CAR STOPPED AND STEERING WORKED. THIS HAS HAPPENED AT INITIAL START UP ON THREE SEPARATE OCCASIONS. WIFE REFUSES TO DRIVE IT. AT INITIAL START UP WE WERE UNABLE TO EVEN TURN THE STEERING WHEEL WITH ENGINE RUNNING. ON ONE OCCASION I HAD TO RETURN HALF HOUR LATER AND IT DID FUNCTION PROPERLY. VERY UNPREDICTABLE. FORD DEALERSHIP SAYS IT'S THE STEERING GEAR AND COSTS ABOUT $2,000 TO REPLACE. DISPLAY ON VEHICLE SAYS PROBLEM IS ELECTRIC ASSIST FOR POWER STEERING. VEHICLE HAS 89,000 MILES ON IT. NO CONTROL OF VEHICLE IF LOSES POWER STEERING ASSIST. ADDITIONALLY THE DRIVER'S SIDE WINDOW WILL NOT ROLL UP OR DOWN. RUBBER DOOR GASKETS CONTINUE TO FALL OFF ON ALL FOUR DOORS. THE DUST COVER UNDER THE MOTOR IS NOTHING MORE THAN A PIECE OF CARDBOARD WITH SOME SPRAYED ON FUZZY FAKE MATERIAL COVERING ONE SIDE.
Steering, Dec 31, 2018
STARTED CAR UP ,STEERING LOCKED UP,TURN CAR OFF,RESTART STEERING WORKED,CAR WAS STATIONARY