2012 Ford Focus
Problems, recalls and owner-reported issues
Power train is the leading concern among 3,801 owner complaints filed for this model year. This is the highest complaint count among 19 Focus model years with reports.
Of the 2012 reports, 108 involved a crash and 15 involved a fire. 88 people were injured and 5 people died.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, evaporative emissions, canisterJun 9, 2026
Ford Motor Company (Ford) is recalling certain 2012-2018 Focus vehicles previously repaired incorrectly under recall number 18V735. The Canister Purge Valve (CPV) may malfunction, causing the engine to stall unexpectedly while driving.
An engine that stalls while driving increases the risk of a crash.
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed July 29, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S40. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6,2026.
Campaign 26V369000 on NHTSA.gov
Latches/locks/linkages, doors, latchJun 8, 2020
Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. These vehicles were previously recalled and repaired under recalls 15V-246, 16V-643 or 17V-210, however the repair may not have been completed properly. A component within the door latches may break making the doors difficult to latch and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will inspect the latch date codes to confirm if the repair was done correctly, and replace the side door latches if necessary, free of charge. Owners will also have the option to inspect their own vehicle's door latches and enter the date codes into a website to determine if the latches are correct. Owner notification letters were mailed on July 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S30.
Campaign 20V331000 on NHTSA.gov
Fuel system, gasoline, storageJul 5, 2019
Ford Motor Company (Ford) is recalling certain 2012 and 2017 Focus vehicles equipped with 2.0L GDI gasoline engines and 2013-2014 Focus ST vehicles equipped with 2.0L GTDI engines, previously recalled under 18V-735. The affected vehicles did not have the Powertrain Control Module (PCM) updated as intended. Therefore, the Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in the fuel vapor management system.
The excessive vacuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began July 29, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S22.
Campaign 19V515000 on NHTSA.gov
Fuel system, gasoline, storageOct 22, 2018
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
The excessive vaccuum may result in an engine stall while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will reprogram the Powertrain Control Module. Dealers will also check for fault codes and replace the CPV as needed. If the CPV is replaced, dealers will inspect and replace the carbon canister, fuel tank and fuel delivery module as necessary. The recall began August 19, 2019. Owners may contact Ford Customer service at 1-866-436-7332. Ford's number for this recall is 18S32. Note: Until the vehicle is serviced for this concern, owners are advised to keep the fuel tank at least halfway full.
Campaign 18V735000 on NHTSA.gov
Latches/locks/linkages, doors, latchSep 6, 2016
Ford Motor Company (Ford) is recalling certain model year 2012-2015 Ford Focus, 2013-2015 Ford Escape and Ford C-MAX, 2015 Lincoln MKC and Ford Mustang, and 2014-2016 Ford Transit Connect vehicles. A component within the door latches may break, preventing the doors from latching and/or leading the driver or a passenger to believe a door is securely closed when, in fact, it is not.
A door that is not securely latched could open while the vehicle is in motion, increasing the risk of injury to a vehicle occupant.
Ford will notify owners, and dealers will replace the door latches with an improved part, free of charge. The recall began on January 27, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S30.
Campaign 16V643000 on NHTSA.gov
Exterior lightingAug 1, 2013
Ford is recalling certain model year 2012-2013 Focus BEV vehicles equipped with High Intensity Discharge (HID) headlights, manufactured September 15, 2011, through May 6, 2013; and model year 2013 Focus ST vehicles equipped with High Intensity Discharge (HID) headlights, manufactured February 16, 2012, through May 7, 2013. Due to a wiring incompatability, the front side marker lamps may not function. Thus, these vehicles fail to comply to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, Reflective Devices, and Associated Equipment."
Without the proper illumination of the side maker lamps, the vehicle may be less visible in night time conditions, increasing the risk of a crash.
Ford will notify owners, and dealers will modify the headlamp assembly wiring, free of charge. The recall began on August 16, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C04.
Campaign 13V335000 on NHTSA.gov
EquipmentOct 2, 2012
This recall involves aftermarket parts sold by Yakima Products, Inc. for use on model year 2012 and 2013 Ford Focus vehicles. This recall is being conducted by Yakima, not by Ford. Certain combined Q-Tower and Q128 Clip rooftop rack systems, part numbers 8000124 and 8000728, do not fully contact the door frame.
Without proper contact of the rooftop rack clip to the door frame, there is insufficient clamping pressure and friction. The system may slide off the vehicle when loaded with accessories, possibly becoming a road hazard to other vehicles or causing injury to pedestrians.
Yakima will notify owners, and Yakima or a Yakima dealer will refund the purchase of the Q-Tower and Q-128 Clip system. There is no replacement system available for the 2012-2013 model year Ford Focus. The safety recall began on October 15, 2012. Only vehicles equipped with the vehicle rack system are affected. This recall is being conducted by Yakima, not Ford. Owners may contact Yakima at 1-888-925-4621.
Campaign 12E035000 on NHTSA.gov
Visibility, windshield wiper/washer, switch/wiringApr 5, 2012
FORD IS RECALLING CERTAIN MODEL YEAR 2012 FOCUS VEHICLES MANUFACTURED FROM AUGUST 1, 2010, THROUGH OCTOBER 18, 2011. A SEAL IN THE WIRING HARNESS CONNECTOR TO THE PASSENGER SIDE WIPER MOTOR MAY BE MISSING.
WATER OR OTHER CONTAMINANTS MAY ACCUMULATE IN THE CONNECTOR, RESULTING IN AN INTERMITTENT OR INOPERATIVE PASSENGER SIDE WIPER MOTOR, REDUCING VISIBILITY AND INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND AS NECESSARY, CLEAN AND PROPERLY SEAL THE PASSENGER SIDE WIPER MOTOR CONNECTOR. ANY INOPERATIVE WIPER MOTORS WILL BE REPLACED. THIS SERVICE WILL BE PROVIDED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 21, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 12V149000 on NHTSA.gov
Representative owner complaints
3,801 reports, newest first.
Engine, Fuel/propulsion system, Jul 25, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE SPOUSE WAS DRIVING AT 40 MPH, WHEN THE CHECK ENGINE LIGHT ILLUMINATED AS THE VEHICLE STARTED TO SHUTTER AND STALLED. THE VEHICLE WAS TOWED TO KOONS FALLS CHURCH FORD 1051 E BROAD ST, FALLS CHURCH, VA 22044 (703) 241-7200, WHERE IT WAS DIAGNOSED WITH THE FUEL TANK SHRUNK AND WAS NOT GETTING PROPER AMOUNT OF FUEL TO OPERATE THE VEHICLE. THE FUEL TANK AND PURGE VALVE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THE TRANSMISSION MODULE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE CONTACT STATED THAT THE MANUFACTURER MADE HIM AWARE THAT THE VEHICLE HAS NO WARRANTY FOR THE FUEL TANK. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Steering, Jul 25, 2017
STEERING RACK FAILURE, VEHICLE IS AT 62,000 MILES. DAUGHTER LOST WHAT WE THOUGHT WAS POWER STEERING CONTROL WHILE DRIVING THRU A SOMEWHAT BUSY SUBURBAN NEIGHBORHOOD ROAD. UPON DRIVING TO A SAFE PLACE, IT WAS HARDER TO STEER THAN THE TRADITIONAL OLD SCHOOL NON-POWER STEERING CARS. WAS $1800 TO REPLACE.
Other or unspecified, Jul 21, 2017
CAR STOPPED COMPLETELY WHILE DRIVING ON A CITY STREET. LOW FUEL LIGHT DID NOT COME ON. FUEL GAUGE WAS SHOWING CLOSE TO EMPTY BUT NOT ALL THE WAY. CHECK ENGINE LIGHT WAS NOT ON. WHEN STARTED AT GARAGE THE LOW FUEL LIGHT CAME ON, BUT WOULD NOT STAY RUNNING AFTER MULTIPLE TRIES. I THINK, AND THE MECHANIC AGREED, THAT THE FUEL GAUGE SENSOR IS DEFECTIVE. I FEEL UNSAFE NOW WHEN DRIVING FOR EXTENDED LENGTHS OF TIME, AND AM VERY CONCERNED THAT THIS MIGHT HAPPEN WHEN ON A HIGHWAY AT HIGHER SPEEDS. IF THE VEHICLE STOPS IN TRAFFIC THIS COULD CAUSE A SERIOUS ACCIDENT OR FATALITY.
Steering, Jul 21, 2017
POWER STEERING GEAR. MY COLLEGE STUDENT HAD THE CHECK STEERING MESSAGE. WE TOOK CAR TO DEALERSHIP. THEY EXPLAINED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND IT WOULD COST $1900. THIS IS THE SAME PROBLEM WITH THEIR NEW ELECTRONIC POWER STEERING THAT RESULTED IN RECALLS ON THE FUSION, TAURUS, AND MLZS BUT THE FOCUS IS NOT RECALLED. I DECLINED THE REPAIR AND TOOK IT A LOCAL SHOP I USE. THEY TOLD ME THAT THEY CAN'T GET THE PART BECAUSE......FORD IS PURCHASING EVERY LAST ONE. THERE IS A 2-3 MONTH WAIT FOR THE BACKORDER. THEY ALSO TOLD THAT THE PART COMES WITH A 15% SURCHARGE SO ANY SAVING THAT I WOULD GET NOT SERVICING AT THE FORD DEALERSHIP WOULD BE LOST AS THEIR PRICE WAS ALSO $1900. I DID CALL IN MY COMPLAINT TO FORD CUSTOMER SERVICE AND HAVE A CASE NUMBER WHICH I HAVE YET TO RECEIVE ANY RESPONSE, THAT WAS 48 HOURS AGO. THE REPAIR IS APPROXIMATELY 40% OF THE NET VALUE OF THE CAR. FOR A PROBLEM THAT NHTSA DINGED THEM ON FOR THE SAME SYSTEM IN OTHER MODELS. THIS IS WRONG. AS AN OWNER OF AN F150, LINCOLN TOWN CAR, AND THE FOCUS AND A LOYAL FORD MOTOR COMPANY CUSTOMER, I AM QUESTIONING MY DECISION MAKING!!!
Steering, Jul 18, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 75 MPH, THE POWER ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (AUTOMAX FORD 3301 E. CENTRAL TEXAS EXPY, KILLEEN, TX, 76543) WHERE IT WAS DIAGNOSED; HOWEVER, THE CONTACT WAS NOT CLEAR ON THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Steering, Jul 18, 2017
ON WAY TO LOCAL STORE POWER STEERING WENT OUT. HAVING TO STEER WITH MUCH EFFORT. STOPPED AND TRIED TO TURN IGNITION OFF SEVERAL TIMES AND RESTART, BUT DID NOT WORK. IT INITIALLY WENT OUT WHILE IN MOTION ON WAY TO STORE AFTER ACCELERATING FROM STOP SIGN. NOTICED IT WHEN I HAD TO MAKE A RIGHT TURN AT NEXT CORNER. AND PANEL WARNING LIGHT CAME ON.
Steering, Jul 18, 2017
AFTER STARTING THE FOCUS I WOULD GET A POWER STEERING FAULT ALARM. TURNING THE CAR OFF AND ON WOULD FIX THE ISSUE. NOW IT STAYS OFF NO MATTER WHAT. THIS MAKES MANEUVERING EXTREMELY HARD AND DANGEROUS.
Steering, Jul 17, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 55 MPH, THE STEERING FAILED AND THE STEERING ASSIST MALFUNCTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SPRADLEY FORD (LOCATED AT 2828 U.S. 50 PUEBLO, CO 81088 719-545-0192) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 60,258.
Steering, Jul 17, 2017
I PURCHASED THIS CAR USED IN 2016 FOR MY 16 YR OLD DAUGHTER. IN THE MONTH OF JUNE 2017 THE POWER STEERING WOULD INTERMITTENTLY GO OUT AND MAKE IT EXTREMELY DIFFICULT TO TURN. ON JULY 11, THE POWER STEERING COMPLETELY FAILED AND I TOOK IT TO A LOCAL FORD DEALERSHIP IN CHESTERFIELD, MO. THE DEALERSHIP COMMUNICATED TO ME THAT THEY WERE NOT AWARE OF POWER STEERING ISSUES WITH THIS CARE WHICH IS QUITE DISAPPOINTING SINCE THERE IS SIGNIFICANT CONTENT ON THE INTERNET FOR THIS ISSUE. THE DIAGNOSIS IS FAULTY POWER STEERING ASSEMBLY AND WILL COST ME $2200 TO FIX. I AM DISAPPOINTED FORD IS NOT TAKING THIS ISSUE MORE SERIOUSLY. I AM LUCKY MY DAUGHTER WAS NOT INVOLVED IN AN ACCIDENT.
Steering, Jul 17, 2017
MY DAUGHTER WAS DRIVING OUR 2012 FORD FOCUS ON THE FREEWAY (WITH MY 2 YEAR OLD GRANDDAUGHTER IN THE CAR) AT 65 MPH WHEN SHE HAD A COMPLETE LOSS OF POWER STEERING. A MESSAGE APPEARED "STEERING ASSIST FAULT - SERVICE REQUIRED"... NO WARNING, THIS MESSAGED JUST POPPED UP AT TIME OF FAILURE. MY DAUGHTER STRUGGLED TO GET THE CAR OFF THE ROAD AND CALLED ME - REFUSING TO DRIVE THE CAR FOR FEAR OF ENDANGERING HER OR HER DAUGHTER. I HAD TO COME GET HER.... I DROVE THE CAR HOME - ALLTHOUGH THERE HAS NOT BEEN A PROBLEM WITH THE CAR IN THE 2 TIMES I HAVE DRIVEN IT. MY DAUGHTER WILL NOT DRIVE IT AGAIN. I HAVE READ THAT THERE HAVE BEEN SEVERAL HUNDRED OTHERS REPORTING THIS SAME PROBLEM - INCLUDING A REPORT IN THE NY TIMES. DOES SOMEBODY TO DIE BEFORE THERE IS A RECALL? THE CAR HAS 75,000 MILES ON IT.
Power train, Jul 15, 2017
PURCHASED CAR USED AND FINANCED IT AND THE SECOND DAY THE TRANSMISSION STARTED SHUDDERING,GETTING STUCK IN LOW GEAR AND ALMOST GOT INTO AN ACCIDENT BECAUSE IT WOULDNT GO.TOOK CAR BACK AND HAD TRANSMISSION REPLACED AND THE CAR DOES THE EXACT SAME THINGS IT DID BEFORE GOING OUT FIRST TIME.
Steering, Jul 14, 2017
WHILE DRIVING AND MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC THE POWER STEERING WENT OUT MAKING IT EXTREMELY DIFFICULT TO STEER.
Seat belts, Jul 13, 2017
SEVERAL MORNINGS IN A ROW MY WIFE SAID SHE EXPERIENCED HAVING TROUBLE PLACING THE SEAT BELT INTO THE CONNECTOR. IT HAD GOT TO THE POINT WHERE SHE WOULD TRY TO FORCE IT IN THERE SOMETIMES IT WOULD CONNECT SOMETIMES IT WOULDN'T. NOW IT DOESN'T CONNECT AT ALL.
Latches/locks/linkages, Jul 13, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER HAD NOT YET BEEN CONTACTED BECAUSE THE INTERIM NOTICE INDICATED THAT THE MANUFACTURER WOULD NOTIFY THE CONTACT WHEN PARTS BECAME AVAILABLE. THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER (OLIVER FORD LINCOLN, 1001 E JEFFERSON ST, PLYMOUTH, IN 46563, (574) 935-1001), WHICH TYPICALLY SERVICED THE VEHICLE, WAS NOT CONTACTED DUE TO THE PART DELAYS. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Engine, Jul 13, 2017
MY CAR IS HAVING TRANSMISSION PROBLEMS, AND LOSES POWER AND HAS A HARD TIME SHIFTING SOMETIMES. I GOT A RECALL NOTICE AT ONE TIME AND LOST THE PAPERWORK, AND THE FORD DEALERSHIP REFUSED TO LOOK UP THE RECALL AND SAID I NEEDED TO HAVE THE PAPERWORK TO GET IT LOOKED AT.
Steering, Jul 13, 2017
FOR THE LAST 2 YEARS THIS CAR STOPS STEERING AND HAS AN ERROR MESSAGE THAT READS STEERING ASSIST FAULT SERVICE REQUIRED. THE CAR STOPS STEERING WHEN IN MOTION AND WHEN PARKED AND FIRST STARTED. THE STEERING WHEEL IS CLOSE TO IMPOSSIBLE TO TURN WHEN THIS OCCURS AND IS VERY DANGEROUS ESPECIALLY WHEN THIS HAPPENS IN MOTION. I HAVE HAD IT IN FOR SERVICE AT LEAST 6 TIMES REGARDING THIS ISSUE AND FORD WILL MOTOR CORP IS CLOSING MY CASE WITH NO RESOLVE. THIS IS RECALLED ON THE FUSION FROM THE SAME YEAR FOR THE SAME MALFUNCTION. I FEEL UNSAFE DRIVING THIS VEHICLE. IT NOW OCCURS DAILY. I ALSO STILL HAVE EXTENDED WARRANTY AND THAT DOES NOT COVER THIS ISSUE APPARENTLY.
Steering, Air bags, Electronic stability control (ESC), Jul 12, 2017
I DON'T KNOW IF MY FORD FOCUS 2012 IS INCLUDED IN THE TAMARA AIRBAG RECALL OR NOT. MY CLUTCH HAS BEEN REPLACED SEVERAL TIMES DUE TO SUDDEN ACCELERATION WHEN STOPPED OR SLOWING DOWN.: IT'S THE POWERSHIFT TRANSMISSION. MY DOOR LATCHES WERE REPLACED PER FORD RECALL. NEW REAR ENGINE MAIN SEAL REPLACED 7/12/17. VEHICLE HAS ONLY 32,746 MILES ON IT. TIRES ALREADY HAD TO BE REPLACED.
Steering, Jul 12, 2017
POWER STEERING CUTS OUT WHILE VEHICLE IS ON. STEERING BECOMES ALMOST IMPOSSIBLE. SO FAR, IT HAS ONLY HAPPENED WHILE STOPPED. CONCERNED IT COULD HAPPEN WHILE MOVING.
Electrical system, Exterior lighting, Engine, Jul 11, 2017
STARTED WITH HORN AND TAIL LIGHT INTERMITTENTLY NOT WORKING. THEN INTERMITTENTLY AS YOU ARE DRIVING THE CAR SHUTS OFF WITH NO WARNING. THIS IS A MAJOR SAFETY ISSUE! EVERYTHING LOCKS UP AND YOU ATTEMPT TO MAKE IT SAFELY TO THE SIDE OF THE ROAD. ALL DASH LIGHTS WORK BUT CAR WON'T START. FOUND SAME COMPLAINTS ON INTERNET AND YOUTUBE BUT NO RECALL. TOOK TO LOCAL FORD DEALER AND THEY CANNOT FIND THE ISSUE. THE DIAGNOSTIC MACHINE DID NOT ISSUE A CODE. I EXPLAINED IN DETAIL THE ISSUE AND ASKED FOR DOCUMENTATION OF THE ISSUE. THE PAPER THEY GAVE ME SAID RUNS ROUGH WHEN AC IS ON. I SAID THAT IS NOT THE ISSUE. THEY SAID DON'T WORRY THE TICKET IS STILL OPEN IN THE SYSTEM. I ASKED IF THEY COULD PUT A READER ON THE CAR WHILE DRIVEN TO CATCH THE DIAGNOSTIC CODE AND THEY SAID NO. SO I AM IN SAME SITUATION AS OTHER OWNERS WHERE MY SAFETY AND OTHERS ARE AT STAKE EACH TIME THIS CAR SHUTS OFF. ALSO DEALER SAID THEY H HORN WITH A SCREWDRIVER TO MAKE IT WORK FOR NOW. SO NO HORN, TAIL LIGHT AND CAR SHUTTING OFF INTERMITTENTLY ARE SERIOUS SAFETY ISSUES. FORD NEEDS TO RECALL THIS PROBLEM AND FIX IT!
Steering, Air bags, Jul 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT EXPERIENCED A STEERING FAILURE WHILE DRIVING 45 MPH, IN WHICH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jul 10, 2017
WHILE OUT OF TOWN AND ATTEMPTING TO REVERSE MY VEHICLE IN A PARKING LOT, MY POWER STEERING STOPPED WORKING AND MY STEERING WHEEL LOCKED UP. I WAS UNABLE TO MOVE THE STEERING WHEEL AND GOT A MESSAGE SAYING "STEERING ASSIST FAULT. SERVICE REQUIRED". FORTUNATELY, I WAS ABLE TO TURN OFF MY VEHICLE AND RESTART IT WITHOUT THE ERROR MESSAGE COMING BACK. WHILE DRIVING HOME ON THE HIGHWAY THAT NIGHT, I FELT THE CAR WAS HAVING DIFFICULTIES WHILE IDLING, FELT IT WAS ABOUT TO STALL SEVERAL TIMES AND WAS EXTREMELY FEARFUL THAT THE STEERING WOULD GO OUT SUDDENLY AGAIN. I TOOK MY VEHICLE INTO FORD THE NEXT DAY AND LEARNED THAT THE STEERING SYSTEM NEEDED REPLACED. THE SERVICE MANAGER SAID IT WAS COMPLETELY UNSAFE TO DRIVE HOME BEFORE A MORE THAN $1,700 REPAIR AND SAID THE STEERING COULD GO OUT AT ANYTIME. DUE TO SEVERAL OTHER RECALLS AND ISSUES WITH MY TRANSMISSION AND OTHER ELECTRICAL COMPONENTS OVER THE PAST FIVE YEARS, I CONTACTED THE CORPORATE FORD CUSTOMER SERVICE AND ASKED FOR A SOLUTION. THEY REFUSED TO ASSIST ME WITH ANY TYPE OF DISCOUNT OR FINANCIAL ASSISTANCE FOR THE $1,200 PART THAT SHOULD NOT BE SUDDENLY GOING OUT IN A FIVE YEAR OLD VEHICLE. THEY ALSO REFUSED TO TAKE ANY OWNERSHIP OVER THE MANY, MANY RECALLS ON MY VEHICLE AND MY FEARS REGARDING THE SAFETY OF THE VEHICLE. DUE TO THE OTHER RECALLS THAT FORD HAS HAD OVER STEERING CONCERNS IN RECENT YEARS, I AM EXTREMELY SCARED THAT MY CAR IS UNSAFE EVEN AFTER THE REPAIR DUE TO SEVERAL KNOWN PROBLEMS IN CARS AND PARTS THAT FORD MAKES.
Vehicle speed control, Jul 10, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ACCELERATING, THE VEHICLE SHOOK WITHOUT WARNING AND THE MALFUNCTION WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT NOTIFIED. THE CONTACT MENTIONED THAT HE HAD THE CLUTCH REPAIRED PER AN UNKNOWN RECALL A YEAR AGO, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *JS
Steering, Jul 10, 2017
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING, THE POWER STEERING FAILED AND THE STEERING ASSIST INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 38,000.
Other or unspecified, Jul 10, 2017
THE HANDS-FREE PHONE SYSTEM (SYNC) MALFUNCTIONS AND STOPS WORKING CAUSING UNEXPECTED DISTRACTION TO THE DRIVER. WARRANTY IS EXPIRED, ALTHOUGH FORD EXTENDED THE WARRANTY FOR THIS ISSUE ON OTHER FORD VEHICLES.
Electrical system, Jul 9, 2017
DRIVER WINDOW WAS SLOW TO GO UP AND DOWN THEN FINALLY QUIT WORKING ALL TOGETHER. TOOK IT TO DEALERSHIP IN TALLASSEE ALABAMA. BEN ATKINSON FORD WHICH IS NOW TALLASSEE AUTO. I WAS TOLD IT WOULD COST ME $275. TO HAVE IT FIXED.