2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: air bags
590 reports, newest first. Show all
Air bags, Jun 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ADVANTAGE FORD LINCOLN, 1031 N CENTRAL AVE, DUARTE, CA 91010, (626) 261-4792) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air bags, Jun 13, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EARNHARDT FORD (7300 W ORCHID LN, CHANDLER, AZ) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air bags, Jun 12, 2018
TAKATA RECALL NOTICE 16S26 / NHTSA RECALL 16V-384 RECEIVED LETTER JULY 2016 REGARDING PASSENGER AIRBAG INFLATOR REPLACEMENT ON VEHICLE. PASSENGERS SHOULD NOT OCCUPY SEAT. REMEDY PART WAS SUPPOSED TO BE AVAILABLE SPRING 2018. I'M STILL WAITING!!! LIVING IN SOUTHERN CALIFORNIA I HAVE BEEN IN SEVERAL ACCIDENTS WHICH WERE NOT MY FAULT. I HAVE BEEN IN A ACCIDENT WHERE I HAVE BEEN A PASSENGER AND A THE MUSTANG WAS TOTALED BY A DODGE RAM TRUCK RUNNING THE RED LIGHT. IT IS DISTURBING TO ME THAT I'M DRIVING A 2010 FORD FUSION WITH A RECALL AND THE PART IS STILL NOT AVAILABLE. IT IS AN ACCIDENT WAITING TO HAPPEN. PLEASE HELP PUSH FOR THE PART TO BE AVAILABLE AS PROMISED BY THE LETTER RECEIVED DECEMBER 2017. THANK YOU!
Air bags, Jun 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CURRIE MOTORS FORD OF FRANKFORT, 9423 W LINCOLN HWY, FRANKFORT, IL 60423, (866) 697-0924) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WOODY ANDERSON FORD HUNTSVILLE (2500 JORDAN LN NW, HUNTSVILLE, AL 35816, (877) 315-0514) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 11, 2018
TAKATA RECALL I CALLED MY MOORESVILLE, N.C. FORD DEALERSHIP TO SCHEDULE A REPLACEMENT OF THE DEFECTIVE PASSENGER AIRBAG AND THE REPLACEMENT PART IS NOT YET AVAILABLE. IT MAY NOT BE AVAILABLE UNTIL THE END OF THIS YEAR..2018. MY RECALL LETTER INDICATES THE FORD MOTOR COMPANY WILL PAY FOR A RENTAL CAR AT $30 A DAY AND THE OWNER HAS TO CARRY AND PAY FOR THE INSURANCE ON THE RENTAL VEHICLE. THE RENTAL COMPANY MY FORD DEALER CONTRACTS THROUGH CHEAPEST RENTAL IS $35.00 PER DAY WHICH WOULD LEAVE ME PAYING APPROXIMATELY $140.00 PER MONTH FOR THE RENTAL AND APPROXIMATELY AN EXTRA $50.00 OR MORE A MONTH FOR INSURANCE I AM ALREADY PAYING FOR A AFFECTED VEHICLE PLUS MONTHLY INSURANCE THAT HAS A RECALL FOR A DEFECTIVE RECALL THAT IS NOT MY FAULT! I AM A SENIOR CITIZEN AND DRIVE MY CAR ON A DAILY BASIS WITH MY GRANDCHILDREN AND LOVED ONES IN MY CAR AND DON'T WANT TO TAKE THE RISK OF DEATH OR INJURY TO ANY OF THEM.. WITH THE AGE OF MY CAR AND THE SUMMER HEAT AND HUMIDITY I DO NOT WANT TO CHANCE THAT! I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING EXTRA FOR A RENTAL FOR A RECALL PUTTING MY FAMILY IN HARM'S WAY OR EVEN DEATH THAT IS NOT MY FAULT! THE FORD MOTOR COMPANY SHOULD BE MADE TO PAY THE ENTIRE COST OF THE RENTAL VEHICLE! IF INDEED YOUR GOAL AND POLICY IS TO MAKE SURE THESE CAR MANUFACTURERS DO THEIR PART TO INSURE MY SAFETY...THEN FORD MOTOR COMPANY NEEDS TO BE TOTALLY ACCOUNTABLE AND PAY EVERYTHING. NONE OF THE COST SHOULD BE PASSED TO THE OWNER OF THE AFFECTED VEHICLE. I CALLED FORD HEADQUARTERS CUSTOMER SERVICE WITH MY CONCERN ABOUT THE DANGER WHICH THEY URGE THE OWNER TO GET THE AIRBAG REPLACED AND NOT DRIVE IT...BUT YET THE PART IS NOT AVAILABLE AS YET.....AND MAYBE 6 MONTHS OR MORE... & YET WON'T PAY THE TOTAL COST FOR MY FORD DEALER SHIP TO RENT ME A CAR IS TOTALLY RIDICULOUS! THEY ESSENTIALLY SAID "SORRY" THAT'S ALL WE ARE ALLOWING $30 A DAY.
Air bags, Jun 10, 2018
TAKATA RECALL FORD SENT US A LETTER TELLING US TO GO TO OUR FORD DEALER AND THE FORD WAS TO AUTHORIZE THEM TO PROVIDE US A FREE RENTAL CAR; ALL OF WHICH SEEMS TO MEAN THE ISSUE IS VERY SERIOUS. HOWEVER, ALL THE DEALER IS DOING IS TAKING NAMES, ADDRESSES, AND INFORMATION. THEY REFUSE TO TELL US WHEN WE MIGHT GET REPAIR PARTS OR A RENTAL VEHICLE. CAPITAL FORD LINCOLN AND MERCURY OF WILMINGTON (NC)'S SERVICE WRITER TOLD ME THAT THEY COULDN'T "JUST SEND US DOWN TO ENTERPRISE TO GET A CAR." WHEN I ASKED WHY NOT, HE SHRUGGED. FORD HAS BEEN SELLING NEW CARS AND I PRESUME THEY HAVE AIR BAGS IN THEM. ALL OF WHICH MAKES ME FEEL FORD DIDN'T THINK OUR LIVES ARE WORTH DIVERTING PARTS FROM NEW CARS TO FIX THE ONES THEY DROPPED THE BALL ON IN THE FIRST PLACE. WILL YOU PLEASE DO WHATEVER YOU CAN TO GET US HELP? IT WOULD SURELY BE APPRECIATED.
Air bags, Jun 6, 2018
TAKATA RECALL - IT HAS BEEN 2 YEARS SINCE THIS ISSUE WAS IDENTIFIED AND I HAVE YET TO HAVE A DEFINITIVE DATE AS TO WHEN THE ISSUE WILL BE RESOLVED. IT IS PUTTING ME IN A BIND SINCE I HAVE TO TRANSPORT MY CHILDREN AND WIFE IN THE CAR AND HAVE TO USE THE PASSENGER SEAT ON OCCASION. IT IS HARD FOR ME TO BELIEVE THAT IT WOULD TAKE OVER 2 YEARS TO RESOLVE.
Air bags, Jun 5, 2018
TAKATA INFLATORS. I HAVENT HAD AN ISSUE EXCEPT I BOUGHT THIS VEHICLE IN APRIL OF 2017 AND WHEN I FOUND OUT ABOUT THE AIR BAG RECALL,THE DEALER'S SERVICE DEPARTMENT TOLD ME THEY ARE AWARE OF THE ISSUE AND ARE BLAMING FORD FOR NOT GETTING THEM THE CORRECT PARTS TO ADDRESS THIS VITAL SAFETY ISSUE. IN THE MEAN TIME I'VE RECEIVED NOTICES ABOUT THE RECALL AND TO TAKE MY CAR TO THE DEALER,ETC...BUT IF THEY DON'T HAVE THE PARTS WHAT CAN I DO?? FOR FORD TO BE TAKING THIS LONG ON SENDING OUT THE PARTS IS BEYOND ME FOR SUCH A CRUCIAL SAFETY ISSUE,AND WAS WONDERING HOW MANY PEOPLE ARE GOING TO DIE IN THE MEANTIME??
Air bags, Jun 5, 2018
TAKATA RECALL. I RECEIVED AN AIRBAG RECALL NOTIFICATION VIA US MAIL.PARTS FOR THE REPAIR ARE NOT CURRENTLY AVAILABLE BUT ARE "ANTICIPATED" TO BECOME AVAILABLE "DURING THE SECOND AND THIRD QUARTER OF 2018". I CALLED FORD AND TWO SEPARATE PEOPLE TOLD ME THE CAR WAS SAFE FOR THE DRIVER BUT NOT FOR THE FRONT PASSENGER. HOW CAN THEY BE SURE OF THIS? MEANWHILE, THEY OFFER UP TO $30/DAY FOR A RENTAL CAR. THIS IS GOOD UNTIL I FIND OUT THROUGH TWO DEALERSHIPS THAT THE LEAST EXPENSIVE CAR AVAILABLE IS $35 INCLUDING TAXES. TO RECAP: 1. FORD SAYS THE CAR IS SAFE TO DRIVE FOR THE DRIVER ONLY. 2. FORD WILL PROVIDE A RENTAL CAR OF UP TO $30/DAY EVEN THOUGH THE CHEAPEST IS $5 MORE OR $150/MONTH OUT OF MY POCKET. 3. PEOPLE HAVE BEEN INJURED/KILLED BY THIS DEFECT. WHAT ARE MY OPTIONS OTHER THAN JEPORDIZING THE SAFETY OF ME AND MY FAMILY? PAYING $150/MONTH IS NOT AN OPTION AND WHEN WILL THE PART BE READY? WHY CAN'T FORD GO THE EXTRA MILE AND FULLY COVER THE RENTAL? I WAS A FEDERAL AIR TRAFFIC CONTROLLER FOR 31 YEARS. I AM VERY KEEN ON SAFETY RISKS AND THIS IS NOT ONE I AM WILLING TO TAKE. PLEASE HELP. THANK YOU.
Air bags, Jun 5, 2018
"TAKATA RECALL" I RECEIVED A RECALL NOTICE FEBRUARY 2018 STATING THERE HAD BEEN A RECALL ON THE PASSENGER SIDE AIRBAG, AND I WOULD BE NOTIFIES WHEN PARTS BECAME AVAILABLE TO FIX THE ISSUE. I HAVE SINCE THEN RECEIVED A LETTER STATING PARTS ARE UNAVAILABLE, AND FORD IS OFFERING RENTAL CARS UNTIL PARTS DO BECOME AVAILABLE. I HAVE BEEN TRYING TO GET THIS SOLVED FOR A WEEK NOW, AND MY LOCAL FORD DEALER JUST KEEPS SAYING THEY WILL GET BACK TO ME. THIS IS MY ONLY FORM OF TRANSPORTATION, AND I HAVE TWO KIDS THAT TRAVEL IN THIS CAR WITH ME. I FEEL LIKE EVERYDAY DRIVING IN THIS UNSAFE VEHICLE, IS A THREAT TO ME AND/OR MY CHILDREN, AND NOTHING IS GETTING RESOLVED, DUE TO AN OVERWHELMING LIST, BUT I SHOULDN'T HAVE TO WORRY EVERYTIME I DRIVE.
Steering, Air bags, Jun 3, 2018
NO ACTION FROM DEALER FORD I RECEIVED RECALL LETTER SINCE 2016 NOW I HAVE NEW COMPLAINTS REGARDS TO POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC
Air bags, Jun 2, 2018
RECALL LETTER DATED JULY 2016. DEALER SAYS NO PARTS..
Air bags, May 31, 2018
TAKATA RECALL 18S01 NHTSA 18V046 AFTER RECEIVING RECALL LETTER ON FEB 2016, I CONTACTED MANY FORD DEALERS IN SOUTH JERSEY NJ, PHILADELPHIA PA AND IN BUFFALO NY TO REPLACE DEFECTIVE RECALLED AIR BAG. HOWEVER, THERE IS NO SINGLE DEALER HAS THE PARTS UNTIL DATE 5/31/2018. THEY DON'T KNOW WHEN THE PART WILL BE AVAILABLE AND SOME OF THEM SAID IT MAY BE AVAILABLE BY FOURTH QUARTER OR AROUND THE END OF 2018. THEY OFFERED RENTAL SMALLEST COMPACT CAR (NOT EQUIVALENT TO MY CURRENT CAR) WHERE I HAVE TO PAY DEALER EXTRA 10 TO 12 DOLLARS PER DAY PLUS INSURANCE COST (AVERAGE $350- TO $500 MONTHLY UNTIL UNDEFINED DATE) I WOULD LIKE TO FILE A COMPLAINT AS I I DON'T WANT TO BE EXPOSED TO SUCH DANGEROUS DEADLY AIR BAG. THIS IS LIABILITY OF MANUFACTURE NOT CUSTOMER FAULT. IN ADDITION I CAN'T AFFORD THIS EXTRA UNFAIR RENTAL COST IMPOSED BY DEALERS.
Air bags, May 31, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2018. THE DEALER (FREEDOM FORD WV, 501 MARY JANE WOOD CIRCLE, UNIVERSITY TOWN CENTRE, MORGANTOWN, WV 26501) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 30, 2018
TAKATA RECALL I RECEIVED A RECALL NOTICE FOR MY AIRBAGS AROUND JUNE 2016. I HAVE STILL NOT BEEN ABLE TO HAVE THE AIRBAGS REPLACED (MAY 2018) BECAUSE THE RECALL STATUS IS: "REMEDY NOT YET AVAILABLE" IT HAS BEEN TOO LONG AND I DON'T FEEL LIKE MY CAR IS SAFE UNTIL THIS IS TAKEN CARE OF.
Air bags, May 30, 2018
TAKATA RECALL, FORD DEALER DOES NOT HAVE IN YET; THANKFULLY NOTHING HAS HAPPENED YET.
Air bags, May 29, 2018
TAKATA RECALL RECEIVED RECALL 6/1/18. PARTS NEVER AVAILABLE ACCORDING TO DEALER. 8 YEAR OLD CAR LOCATED IN A HOT CLIMATE IN HOUSTON TX IS HIGH RISK ACCORDING TO REPORTS
Air bags, May 29, 2018
TAMARA RECALL- I HAVE CALLED SEVERAL TIMES TO GET THIS FIXED, STILL NO PARTS. WHEN WILL PARTS E AVAILABLE?
Air bags, May 26, 2018
TAKATA RECALL. MY COMPLAINT IS THAT IT IS TAKING FORD AN INORDINATE LENGTH OF TIME TO DEVELOP AND IMPLEMENT A REMEDY TO THIS RECALL. IT HAS BEEN 2 YEARS, AND THERE IS NOTHING TO BE DONE. THE ONLY THING THEY SAY TO DO IS NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT-THAT IS A RIDICULOUS ANSWER FOR A PERIOD OF 2 YEARS. IT IS CLEAR THIS IS NOT A PRIORITY FOR THEM--THEY SOLD THEIR CARS AND NOW WANT TO SELL MORE.
Air bags, May 25, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAPITAL FORD AT (408) 426-8298 (LOCATED AT 919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 13788956. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Air bags, May 21, 2018
TAKATA RECALL WE CALLED A FORD DEALERSHIP IN CHARLOTTESVILLE (EDDINS) REGARDING THIS RECALL AND NO ONE CALLED BACK. IT IS A GREAT INCONVENIENCE TO NOT BE ABLE TO HAVE A PASSENGER RIDE IN THE FRONT SEAT OF A SMALL SEDAN. I HAVE BEEN GIVEN NO IDEA OF WHEN THIS PROBLEM WILL BE FIXED. WE BOUGHT THIS USED CAR LAST FALL AND AT THAT TIME WHEN WE RESEARCHED THE CAR BEFORE PURCHASE WE WERE TOLD THERE WERE NO ACTIVE RECALLS ON THIS CAR. THEN IN JANUARY 2018 WE RECEIVED THE NOTICE REGARDING THE TAKATA AIR BAG. PLEASE HELP ME GET THE MANUFACTURER TO RESOLVE THIS PROBLEM AS SOON AS POSSIBLE.
Air bags, May 19, 2018
IT HAS BEEN 4 MONTHS AND HAVE RECEIVED NO FURTHER INFORMATION OR THE AIRBAG REPLACEMENT
Air bags, May 15, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (APPLE FORD LINCOLN, 8800 STANFORD BLVD, COLUMBIA, MD 21045) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HIM THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, May 10, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PINES FORD LINCOLN (8655 PINES BLVD, PEMBROKE PINES, FL 33024, (954) 443-7000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.