2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: electrical system
324 reports, newest first. Show all
Steering, Electrical system, Mar 7, 2019
ON MARCH 7TH, 2019 AT 0600 HOURS, AN ERROR CODE POPPED UP ON THE DASH SHOWING A POWER STEERING ASSIST FAULT. CAR WAS STATIONARY AT THIS TIME AT HOMEOWNERS DRIVEWAY. STEERING WHEEL WAS DIFFICULT TO TURN AS THERE WAS NO POWER TO THE STEERING. ACCORDING TO TO NHTSA DOCUMENTATION, NUMEROUS COMPLAINTS ON THIS SAME RELATED ISSUE PROMPTED RECALLS ON OTHER MODELS, HOWEVER 2010 FORD FUSION, WHICH EXPERIENCED SAME PROBLEM WAS OMITTED FROM ORIGINAL RECALL. FURTHER RESEARCH REVEALED NUMEROUS COMPLAINTS REGARDING SAME OR SIMILAR ISSUE PROMPTING ANOTHER INVESTIGATION. UNKNOWN WHAT THE SECOND RESULTS YIELDED.
Steering, Electrical system, Mar 4, 2019
DRIVING DOWN THE ROAD AND THE SERVICE POWER STEERING LIGHTCAME ON OUT OF NO WHERE AND MY STEERING STOPPED WORKING
Electrical system, Air bags, Seats, Feb 24, 2019
I AM HAVING PROBLEMS WITH SEVERAL THINGS. AIR BAG WAS RECALLED SO I TOOK IT TO THE FORD DEALERSHIP AND THEY REPLACED IT BUT THE LIGHT WON'T GO OFF, AFTER GETTING MY CAR BACK FROM THE DEALERSHIP THE RADIO/SPEAKER AND SEAT WARMERS WENT OUT, SOON AFTER THE HEAT/AC WENT OUT, THE REAR DRIVER SIDE TAIL LIGHT GOES OUT VERY OFTEN, PLATE LIGHTS DON'T WORK, VISOR LIGHTS DON'T WORK. THEY'RE ARE TOO MANY ISSUES THAT STARTED AT THE SAME TIME, SO I THINK IT MUST BE ELECTRICAL. THANKS
Steering, Electrical system, Feb 19, 2019
TAMARA RECALL POWER STEERING JUST WENT OFF IN THE MIDDLE OF ME DRIVING ON THE HIGHWAY . NO WARNINGS .
Steering, Electrical system, Feb 1, 2019
ELECTRONIC POWER STEERING FAULT. THE ELECTRONIC POWER STEERING FAILED ON ME MULTIPLE TIMES IN THE PAST WEEK. IT WILL BE WORKING FINE THEN OUT OF NOWHERE STOP WORKING AND MAKES THE CAR REALLY HARD TO STEER. ITS HAPPENED WHEN STATIONARY AND IN MOTION WHEN PULLING IN OR OUT OF THE DRIVEWAY. NEEDS TO BE RECALLED AND FIXED. I HAVE STOPPED DRIVING THE CAR UNTIL IT GETS RECALLED AND FIXED FOR THE SAFETY OF MYSELF AND OTHERS.
Steering, Electrical system, Dec 21, 2018
I DON'T SEEM TO UNDERSTAND HOW THIS ISSUE HAS NOT BEEN AN OFFICIAL RECALL YET DIRECTED BY THE NHTSA. OUT OF 3806 (AS OF DEC 20 2018) THERE ARE 1024 STRICTLY RELATED TO STEERING. I AS WELL AS SO MANY OTHER FORD OWNERS HAVE FALLEN VICTIM TO THE FAILING OF THE ELECTRONIC POWER STEERING ASSIST. WENT OUT TO GO TO WORK LAST NIGHT AND POWER STEERING ASSIST FAULT" CONTINUES TO DISPLAY, RESTARTING VEHICLE DOES NOT SEEM TO FIX AS OTHERS HAVE STATED. AM GLAD THIS DID NOT OCCUR WHILE DRIVING AS HAS HAPPENED IN OTHER REPORTS. I AM SERIOUSLY QUESTIONING AS OTHERS HAVE IF IT IS GOING TO TAKE AN ACCIDENT THAT KILLS SOMEONE BEFORE THIS INVESTIGATION IS TAKEN SERIOUSLY. FROM WHAT I CAN SEE ITS SOMETHINGS THAT HAS BEEN WELL KNOWN SINCE THIS TIME LAST YEAR, YET PEOPLE CONTINUE TO HAVE IT FAIL, AND NOTHING IS DONE ON FORDS PART. THEY JUST KEEP COLLECTING MONEY FROM PEOPLE THAT HAVE NO OTHER OPTION THAN TO HAVE THEM FIX IT. ONCE THE DEALER OPENS I AM GOING TO BE HAVING TO GET THE CAR TOWED TO THE DEALER TO HAVE ISSUE RESOLVED, AND I'M SURE BE QUOTED THE $1,500-1,800 THAT OTHERS HAVE BEEN QUOTED, AS WELL AS BE TOLD "WE HAVEN'T HEARD ANYTHING ABOUT THIS" UNTIL I MENTION ALL THE REPORTS, MUCH LIKE MY DOOR HANDLE THAT BROKE, AND WASN'T UNTIL I TALKED TO A DIFFERENT CUSTOMER SUPPORT AGENT THAT IT ACTUALLY WAS WELL KNOWN. WHAT I'M SEEING IS ISSUES WHICH ARE VERY COMMON, AFFECTING HUNDREDS TO THOUSANDS OF OWNERS, BUT FORD CONTINUES TO SAYS ITS NOT THEIR PROBLEM, IT HASN'T BEEN RECALLED SO WE MUST PAY TO GET IT FIXED AND BE ON OUR WAY. HONESTLY THINKING AS OTHERS THAT EVEN AS HAPPY AS I HAVE BEEN IN THE PAST WITH FORD, IT WILL PROBABLY NOT BE MY VEHICLE OF CHOICE COME TIME TO BUY A NEW CAR AS RECENTLY ISSUES THAT SHOULD BE GETTING ADDRESSED ARE CONSISTENTLY NOT BEING ADDRESSED.
Steering, Electrical system, Dec 19, 2018
MY CAR HAD "POWER STEERING ASSIST FAULT" COME UP ON THE DASHBOARD AFTER I STARTED IT IN A PARKING LOT AND THE LACK OF POWER STEERING MADE THE CAR UNABLE TO DRIVE SAFELY. THIS WARNING HAD COME ON SEVERAL TIMES OVER THE PAST FEW MONTHS, BUT THE OWNER'S MANUAL FOR THE FORD FUSION 2010 SAYS TO TURN OFF THE CAR FOR 10 SECONDS AND RESTART IF THIS HAPPENS (PGS 213-15). THIS HAD SOLVED THE PROBLEM THE PAST FEW TIMES. THE MESSAGE WILL NOT GO AWAY NOW EVEN AFTER RESTARTING THE CAR. I HAVE SEEN THAT THERE HAVE BEEN MANY PROBLEMS WITH FORD'S EPS SYSTEM, ESPECIALLY SINCE 2011-2013 MODELS HAVE BEEN RECALLED. I WAS FORTUNATE THAT IT HAPPENED IN A PARKING LOT, BUT WANTED TO REPORT THE INCIDENT.
Steering, Electrical system, Dec 9, 2018
AFTER GETTING OFF OF THE INTERSTATE AND HEADING TO DINNER WITH MY GIRLFRIEND, EVERYTHING WAS OKAY AND RUNNING SMOOTH. WHILE HEADING BACK HOME, THE "SERVICE ADVANCTRAC" AND "SERVICE POWER STEERING" LIGHTS COME ON UNEXPECTEDLY. SO, I PULL OVER, TURN OFF THE CAR AND TURN IT BACK ON. THIS SOLVED NOTHING, FURTHERMORE IT MADE THE ISSUE EVEN WORSE. SIMPLY SEARCH "2010 FORD FUSION" ON GOOGLE AND YOU'LL SEE MANY STORIES JUST LIKE MINE IN A MATTER OF A FEW SCROLLS. THE WORST PART OF THIS WHOLE THING ISN'T EVEN THE HUNDREDS AND HUNDREDS OF DOLLARS THAT MUST BE PUT INTO THE REPAIR. IF MY POWER STEERING WOULD HAVE WENT OUT WHILE I WAS ON THE INTERSTATE, I WOULD NOT BE HERE TODAY TO TELL MY STORY. SO, WHAT'S IT WORTH TO YOU, FORD? IS MY LIFE WORTH THE $1,500 TO YOU OR WILL YOU LET THIS CONTINUE TO HAPPEN UNTIL A LIFE IS TAKEN?... BUT THAT QUESTION MIGHT UNFORTUNATELY BE TOO LATE.
Electrical system, Air bags, Engine, Dec 6, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE MANUFACTURER ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE DUE TO THE RECALL. THE CONTACT STATED THAT THE PART WAS AVAILABLE, BUT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT DRIVEN FOR SIX MONTHS AND BECAME TOTALLY INOPERABLE. THE CONTACT STATED THAT THE BRAKES HAVE RUSTED OUT, THE ACCELERATOR AND BRAKE PEDALS GO DOWN TO THE FLOORBOARD WHEN DEPRESSED, AND THERE WAS AN ABNORMAL OIL ODOR COMING FROM INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT CALLED ELDER FORD (9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 498-0779), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 98,196.
Electrical system, Wheels, Oct 30, 2018
BATTERY DIED DUE TO SITTING FOR A LONG PERIOD OF TIME. EVEN THOUGH CAR WAS STARTED NUMEROUS TIMES DURING THE WEEK. TIRES LOST AIR TWICE DUE TO SITTING AND TOLD NOT TO DRIVE THE VEHICLE.
Steering, Electrical system, Air bags, Oct 26, 2018
MY AIRBAG HAS NOT BEEN REPAIRED BECAUSE FORD DOES NOT HAVE THE PART. MY STEERING WENT OUT WHILE I WAS IN MOTION. NOT A RECALL FOR MY VIN#
Power train, Electrical system, Electronic stability control (ESC), Aug 6, 2018
THIS VEHICLE HAS BEEN SITTING FOR OVER A MONTH DUE TO MY LIMITED INCOME AS A VETERAN I CAN NOT AFFORD TO REPAIR THIS ISSUE AT AN ESTIMATE COST OF $1600. THIS ISSUE IS NOT DUE TO MY NEGLIGENCE.POWER STEERING ASSIST FAILURE IS THE ISSUE. I WAS DRIVING IT TO WORK IN DALLAS,NC WHEN I EXPERIENCED THE STEERING WHEEL LOCKED AS I MADE A RIGHT TURN INTO A PARKING SPACE. AFTER I STRUGGLED TO GET IT INTO THE PARKING SPACE I ALSO STRUGGLE TO DRIVE IT HOME AS WELL.ONCE I GOT THE VEHICLE HOME I CALLED TINDOL FORD IN GASTONIA,NC REGARDING MY CONCERN I WAS INFORMED THAT I NEED TO HAVE IT DIAGNOSED AT MY EXPENSE OF $99. THEN IF IT IS THE EPAS (ELECTRIC POWER ASSIST SYSTEM) REPAIR ESTIMATE COST CAN BE ABOUT $1600. THIS VEHICLE SPECIFICALLY HAD A RECALL BEFORE NOT SURE BUT I THINK IT WAS FOR AIRBAG AND OR SEATBELT. WELL SINCE THEN I BORROWED A TEMPORARY VEHICLE FROM FAMILY MEMBER DUE TO REPAIR COST BEING EXPENSIVE. THIS FORD FUSION HAS A TITLE LIEN THROUGH BRIDGECREST, IN WHOM I FINANCE WITH. VEHICLE IS ALMOST PAID IN FULL.THIS ISSUE HOWEVER IS NOT ANY OF NEGLIGENCE BUT MORE SO A MANUFACTURER ISSUE. THE EPAS CONSIST OF A TRW COMPONENT WHICH CONSIST OF EVERYTHING TO THIS FAILURE SUCH AS THE HYDRAULIC THE BELT DRIVE THE DRIVE RACK THE CODER INTERFACE ETC. I HAD A LOCAL MECHANIC LOOK AT IT AND THE OBSERVATION MADE WAS IT'S A POWER STEERING ISSUE THAT ONLY MANUFACTURER CAN CORRECT DUE TO THE COMPLEXITY. THE TRW IS A NON SERVICEABLE UNIT. ENCLOSING I ASK THAT YOU PLEASE CONTACT THE MANUFACTURER AND LOOK INTO THE FACTS OF THIS MATTER WHICH IS FAULT OF THE MANUFACTURER. I THANK YOU IN ADVANCE FOR YOUR TIME AND HELP WITH THIS MATTER.
Steering, Electrical system, Jun 5, 2018
MY POWER STEERING WENT OUT IN MARCH OF 2016. I HAD TO PAY OUT OF POCKET BECAUSE THERE WAS NOT A RECALL ON THE 2010'S JUST THE 2011 AND 2012'S. WELL HERE IT IS, 2018 AND MY POWER STEERING WENT OUT AGAIN... I CANT SEE MYSELF PAYING ANOTHER $1500 FOR SOMETHING THAT IS OUT OF MY CONTROL. SEEMS AS IF IT HAPPENS WHILE THE CAR IS SITTING. I CAN RECALL DRIVING AND A LIGHT CAME ACROSS MY DASH. I DIDN'T KNOW WHAT THE LIGHT MEANT AND I DIDN'T NOTICE ANY CHANGE WITH MY CAR UNTIL THE NEXT MORNING WHEN I TRIED PULLING OUT OF MY DRIVEWAY. ITS EXTREMELY DANGEROUS!!!
Electrical system, Vehicle speed control, Electronic stability control (ESC), May 1, 2018
APRIL 30, 2018 AFTER DRIVING FOR 3 HOURS ON THE HIGHWAY AT APPR. 75 TO 80 MPH THE DASH LIGHTS WENT HAYWIRE, FLICKERING AND THEN THE SERVICE ADVANCETRAC WARNING CAME D. I WAS ABLE TO DRIVE IT TO MY EXIT AND DRIVE SLOWLY. I COULD STOP AND GO VERY SLOW. AFTER A MILE OR 2 THE BATTER LIGHT AND ALL THE LIGHTS CAME ON AND THE BRAKE LIGHT WARNING LIGHT CAME ON. I COULD FEEL THE CAR LOOSING POWER SO I PULLED OVER. AT THIS TIME IT WAS ALSO CHIMING THAT THE CROSS FAULT SYSTEM WAS NOT AVAILABLE. AFTER TURNING THE CAR OFF, IT WOULD NOT START, THE RADIO WOULD PLAY, LIGHTS WOULD WORK AND HAZARDS WOULD WORK .THE STEERING WAS HARD TO TURN THE CAR WAS TOWED TO A MECHANIC SHOP AND I AM AWAITING A DIAGNOSIS. EARLIER ON APRIL 16, I RECEIVED A LETTER FROM FORD STATING THEY WOULD NO LONGER HOST THE VEHICLE HEALTH REPORT SYSTEM.
Steering, Electrical system, Feb 7, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER ADVISED THAT THE VEHICLE BE TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Electrical system, Feb 3, 2018
I CURRENTLY HAVE OWNED MY 2010 FORD FUSION FOR ABOUT A YEAR NOW. I LOVE MY CAR BUT I HAVE ONE PROBLEM. TODAY FEBRUARY 3RD, 2018 MY DRIVER SIDE POWER SEAT HAS STOPPED MOVING FORWARD OR BACKWARDS. I HAD BROUGHT MY SEAT ALL THE WAY BACK WHILE CLEANING MY CAR AND NOW THAT I AM GOING TO DRIVE I WENT TO BRING MY SEAT FORWARD AGAIN AND IT WILL NO LONGER MOVE. I CAN BARELY TOUCH THE PEDAL AND IT IS MY ONLY WAY OF TRANSPORTATION. THIS IS A SAFETY HAZARD. I WENT TO HAVE IT CHECKED OUT BUT NO FORD DEALER SHIPS WOULD TAKE ME TO DIAGNOSE THE PROBLEM SO I HAD TO GO TO A DIFFERENT MECHANIC. I WAS INFORMED THAT THE MOTOR WAS BAD AND IN ORDER TO FIX IT AT A REASONABLE PRICE THEY WOULD HAVE TO GO TO A JUNK YARD AND FIND AN OTHER 2010 FORD FUSION WITH THE SAME EXACT SEAT TO TAKE THE MOTOR OUT OF THAT SEAT AND PUT IT IN MY CAR. I THOUGHT THIS WAS CRAZY IM GOING TO PAY 500$ FOR THEM TO PUT AN OLD PART IN MY CAR. SO I THEN CALLED WESTBOROUGH FORD IN MASSACHUSETTS TO ASK THEM IF THEY CAN GET ME THE MOTOR AND WHAT THE COST WAS. THEY THEN CONTINUED TO TELL ME THAT YOU GUYS NO LONGER SELL THE MOTORS SEPERATLY AND IF I WANTED THE MOTOR I WOULD HAVE TO SPEND A THOUSAND DOLLARS ON A WHOLE NEW FREAKING TRACK AND MOTOR ASSEMBLY FOR MY CAR AND WOULD NOT JUST GET ME THAT ONE MOTOR THAT IS BAD. I AM BEYOND FRUSTERATED BECAUSE THE MOTOR SHOULD NOT BE JUST CRAPPING THE BED IF ONCE ITS SET, ITS SET. ITS NOT ONE OF THOSE THINGS THAT IS ADJUSTED EVERY SINGLE DAY. I AM VERY DISAPOINTED IN FORD AND WOULD LIKE THE PROBLEM FIXED ASAP.
Steering, Electrical system, Jan 29, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE VEHICLE ABRUPTLY STALLED. PRIOR TO THE FAILURE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INOPERABLE, BUT WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Electrical system, Air bags, Jan 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE VEHICLE ATTEMPTED TO CRANK, BUT FAILED TO START. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED BEACH FORD AT (757) 486-2717 (LOCATED AT 2717 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Dec 25, 2017, fire
DRIVER'S SIDE SEAT HEATER MALFUNCTIONED CAUSING SEAT LINING MATERIAL TO IGNITE AND BURN HOLE IN SEAT LEATHER AND UNDERLYING MATERIAL. ALSO SCORCHED DRIVER'S COAT AND PRODUCED ACRID SMOKE. THIS HAPPENED WHILE DRIVING ON CITY STREET. DRIVER WAS WEARING HEAVY WINTER COAT AND SO DID NOT FEEL THE HEAT IMMEDIATELY.
Electrical system, Dec 4, 2017
13N03 ELECTRONIC THROTTLE BODY EXTENDED COVERAGE I IMPORT MY VEHICLE TO CANADA ON 23/NOV/2017 FROM USA, AND WHEN I WENT TO INSPECTION FOR IMPORTING PROCESS THEY GIVE ME REPORT THAT I HAVE THE ISSUE OF 13N03, SO PLEASE ADVICE, OTHER WISE I HAVE MY CAR NOT INSURED AND NOT PASSED THE INSPECTION WITH OTHER BIGGER ISSUE 16S26 PLEASE ADVICE WHAT THE ERROR OF THE CAR, FORD CANADA DON'T HAVE ANY ANSWER FOR THERE CUSTOMER, AND DEALERS DON'T HELP US WITH THIS CASE.
Steering, Electrical system, Dec 4, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, THE POWER STEERING SEIZED AND THE POWER STEERING, ADVANCE TRACK, AND TIRE PRESSURE INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO FORCEFULLY PULL THE VEHICLE OVER AND CALLED FOR ASSISTANCE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Oct 28, 2017
I HAD A NEW BATTERY PLACED AND THE OIL CHANGED WITH MY LOCAL MECHANIC. I DROVE 3.5 MILES HOME AND, UPON TURNING INTO MY NEIGHBORHOOD, A RED "STOP SAFELY NOW" ALERT FLASHED. THERE WAS NO TRAFFIC SO I PROCEEDED TO MY HOME. APPROXIMATELY 0.2 MILES LATER THE CAR LOST ACCELERATION, CONTINUING AT 10MPH (EVEN WITH THE GAS PEDAL TO THE FLOOR) BEFORE LOSING ALL ACCELERATION. I TURNED THE CAR OFF AND BACK ON. THE ALARM HAD CLEARED. I RESTARTED THE CAR AND DROVE 300 FEET WHEN THE ALARM RECURRED. I WAS 50 FEET FROM MY DRIVEWAY SO I RESTARTED THE CAR, CLEARED THE ALARM AND WENT 15 FEET BEFORE IT RECURRED, WITH NO ABILITY TO MOVE IN DRIVE OR REVERSE. I RESTARTED THE CAR A THIRD TIME AND THE ALARM HAD CLEARED AGAIN. I WAS PULLING UP MY DRIVEWAY AT A SIGNIFICANT INCLINE WHEN IT RECURRED. I WAS ABLE TO MAKE IT UP MY DRIVEWAY AND PARK. I CALLED MY MECHANIC AND, AFTER A QUICK ON-LINE SEARCH, HE INFORMED ME THERE WAS FORD TECHNICAL SERVICE BULLETIN 12-5-14 ON THIS SPECIFIC ISSUE. THIS WAS AN EXTRAORDINARILY DANGEROUS SITUATION. THIS INCIDENT OCCURRED WITHOUT WARNING. IN OTHER CIRCUMSTANCES-MY WIFE OR CHILDREN IN THE CAR, DRIVING ON THE HIGHWAY, DRIVING IN RAPIDLY MOVING TRAFFIC- MY FAMILY'S WELL-BEING WOULD HAVE BEEN PLACED AT GREAT RISK. FORD SHOULD NOT BE ALLOWED TO JEOPARDIZE THE SAFETY OF MY FAMILY FOR A PROBLEM THEY ARE CLEARLY AWARE OF AND ARE NOT ADDRESSING, I ASSUME TO MINIMIZE FINANCIAL LOSSES. WHAT IS BEING DONE TO HOLD FORD ACCOUNTABLE FOR ENSURING THE SAFETY OF THEIR CUSTOMERS AND OTHER DRIVERS ON THE ROAD WHO ARE ALSO PLACED AT RISK BY THIS DESIGN FLAW FORD ACKNOWLEDGES?
Electrical system, Oct 26, 2017
THE DRIVERS SIDE INSIDE HANDLE WON'T OPEN CAR DOOR
Electrical system, Engine, Fuel/propulsion system, Jul 31, 2017
WHILE DRIVING UPON ACCELERATION INCREASE OF SPEED AND SLOWING DOWN THERE IS A LOUD WINING SOUND. WHEN DRIVING THE VEHICLE FOR 15-20 MINUTES I CAN SMELL FUEL INSIDE THE CAR. THIS IS NOT WHEN FILLING FUEL IT'S WHILE THE CAR IS DRIVEN FOR A LENGTH OF TIME EACH DAY. THE BATTERY GOES DEAD WHEN SITTING FOR ONE TO TWO WEEKS. WE HAVE PURCHASED 2 BATTERIES IN 1 YEAR, HAD CABLES AND CONNECTIONS CLEANED AND REPLACED. THERE HAS BEEN MESSAGES COMING UP FOR "CHECK ENGINE" AND THE FAN IS NOISY WHEN THE AIR OR HEAT IS TURNED UP.
Steering, Electrical system, Electronic stability control (ESC), Jul 12, 2017
I HAVE A 2010 FORD FUSION WITH LESS THAN 80K MILES ON IT. THE POWER STEERING WENT OUT ON THIS VEHICLE WHILE MY WIFE WAS DRIVING WITH OUR 3 YEAR OLD IN THE BACKSEAT. SHE WAS BARELY ABLE TO GET IT OFF THE ROAD, AS WELL AS RETURN THE VEHICLE HOME. THIS IS EXTREMELY DANGEROUS! THE ONLY WARNING LIGHT THAT TURNED ON WAS THE SERVICE POWER STEERING MESSAGE AND THE SERVICE ADVANCETRAK MESSAGE. I TOOK THE VEHICLE TO MY MECHANIC THEY WERE ABLE TO SEE TROUBLE CODES, AND CLEARED THEM. THE DROVE THE VEHICLE ABOUT 15 MILES AND WERE NOT ABLE TO REPLICATE THE PROBLEM. WE PICKED UP THE VEHICLE 7/11/17 AND DROVE 15 MILES HOME AND LEFT FOR THE NIGHT. 7/12/15 THE MORNING OF, MY WIFE PROCEEDED TO DRIVE THE VEHICLE 3 MILES AND SURE ENOUGH SAME PROBLEM HAPPENED TO HER WHILE DRIVING. FOR THE LIFE OF ME I CANNOT UNDERSTAND THIS ISSUE. WHY IS THERE A RECALL FOR THE 2011 VEHICLES BUT NOT FOR 2010, WHICH FROM MY UNDERSTANDING IS WHAT SPARKED THE ENTIRE RECALL PERIOD. FORD NEEDS TO REMEDY THIS ISSUE, OR PROVIDE A FIX FOR THE VEHICLE.