2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: engine
793 reports, newest first. Show all
Fuel system, Gasoline, Power train, Engine, Jul 18, 2013
DRIVING ON 295 N BOUND AT APPROXIMATELY 70 MPH THE ENGINE JUST STALLED...THE LITTLE WRENCH LIGHT CAME ON ALONG WITH THE ENGINE LIGHT. I TRIED GIVING IT GAS BUT I COULD NOT GET IT TO GO SO I HAD TO FIGHT THE TRAFFIC TO GET OVER TO THE SHOULDER AND SHUT IT OFF. I ATTEMPTED TO START IT AND ON THE SECOND TRY IT DID BUT FELT LIKE IT WAS RUNNING ON 2 CYLINDERS.SO I LET IT SPUTTER ALONG THE SHOULDER TO THE EXIT WHERE I SHUT IT OFF AND LET IT SIT FOR A FEW MINUTES THEN TRIED IT AGAIN, IT STARTED AND I WAS ABLE TO GET IT TO A ADVANCED AUTO PARTS STORE WHERE THEY PLUGGED IN THE TESTER AND GOT A THROTTLE ACTUATOR ERROR CODE.I GOT IT STARTED AND IT DROVE OK TILL I GOT HOME BUT HAVEN'T USED IT YET. THIS CAR DID HAVE A PROBLEM A FEW WEEKS AGO BUT I THOUGHT IT WAS JUST A GLITCH BECAUSE IT JUST RAN ROUGH AND THEN WENT BACK TO NORMAL. NOW I'M READING ABOUT OTHER FUSIONS HAVING THE SAME PROBLEM. *TR
Power train, Engine, Fuel/propulsion system, Jul 16, 2013
WHILE DRIVING ON AT LEAST 6 OCCASIONS, VEHICLE STOPPED PROPULSING AND HAD NO THROTTLE. A CODE APPEARED INDICATING A THROTTLE/ TRANSMISSION PROBLEM. I CONTACTED FORD, AND THEY INDICATED THIS IS A KNOWN ISSUE WITH MY MAKE AND MODEL, AND NOT COVERED UNDER WARRANTY. AFTER RESEARCHING THIS ONLINE THERE ARE SO MANY PROBLEMS, THE PART HAS BEEN BACK-ORDERED MONTHS AT A TIME, MORE THAN ONCE. THIS PROBLEM HAS BEEN NOTED IN THE 4 AND 6 CYLINDER ENGINES ALL TRIM LEVELS. I WAS GOING OVER A BRIDGE AND FEARED FOR MY LIFE. THEIR SHOULD BE A RECALL. THIS A MAJOR SAFETY ISSUE BECAUSE THE VEHICLE STOPS WITHOUT WARNING, AND A DRIVER COULD BE ANYWHERE. LEMON LAW? THANKS IN ADVANCE. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 16, 2013
THROTTLE BODY QUIT WORKING WHILE DRIVING AT 65 MPH. ENGINE DROPPED TO IDLE AND WOULD NOT RESPOND TO ACCELERATOR PEDAL. WRENCH LIGHT CAME ON AT INSTRUMENT PANEL. COASTED ACROSS 5 LANES OF HIGH SPEED TRAFFIC TO REACH THE ROAD SHOULDER. AFTER TURNING OFF THE CAR AND TURNING IT BACK ON THE THROTTLE STARTED WORKING AGAIN. DEALER SAYS THAT THERE IS A NATIONWIDE BACK ORDER FOR THE REPLACEMENT THROTTLE BODY TO FIX THIS PROBLEM BUT THERE IS NO RECALL ACTIVE. *TR
Vehicle speed control, Engine, Jul 16, 2013
THE FIRST OCCURRENCE WAS WHEN I WAS BEGINNING TO ACCELERATE AT AROUND 50 MPH. THE ENGINE LOST POWER AND MY ENGINE AND WRENCH LIGHT CAME ON. CAR BEGAN TO SHAKE AND THERE WAS NO RESPONSE FROM THE ENGINE JUST HIGH RPM'S AND NO MOVEMENT. I PULLED OVER AND TURNED THE CAR OFF. WHEN I RESTARTED THE CAR, THE ENGINE LIGHT WAS ON BUT THE WRENCH LIGHT WAS OFF. I CONTINUED TO DRIVE BUT ABOUT 20 MILES DOWN THE ROAD IT DID IT AGAIN. AT THE TIME I THOUGHT I HAD GOT A BAD BATCH OF GAS. I HAD FILLED UP THAT MORNING. THE ENGINE LIGHT WENT OUT AND I DROVE FOR ANOTHER 10,000 MILES BEFORE IT HAPPENED AGAIN IN DOWNTOWN TRAFFIC. NOW THE CAR WILL ONLY GO ABOUT 2-3 MILES BEFORE THE IT GOES INTO THE LIMITING MODE. I TALKED TO THE DEALERSHIP AND THEY TOLD ME IT IS THE THROTTLE BODY. THEY ARE ON AT LEAST A WEEK BACK-ORDER BECAUSE THEY CAN'T KEEP UP WITH THE DEMAND OF THE FAULTY PART. *TR
Vehicle speed control, Engine, Jul 16, 2013
I HAD JUST LEFT THE DEALERSHIP AFTER GETTING AN OIL CHANGE. AFTER DRIVING LESS THAN 1 MILE THE WRENCH LIGHT CAME ON AND MY CAR DECELERATED. I IMMEDIATELY WENT BACK TO THE DEALERSHIP. THEY RAN A TEST AND SAID THAT IT PASSED, BUT IT MY BE THE THROTTLE BODY. THEY TOLD ME TO TRY AGAIN AND IF I HAVE PROBLEMS TO CALL. I LEFT AGAIN AND THE SAME THING HAPPENED. I CALLED THE SERVICE ASSOCIATE AND THEY HAD ME BRING IT BACK. THE THROTTLE BODY WAS REPLACED. *TR
Engine and engine cooling, Fuel system, Gasoline, Other or unspecified, Jul 15, 2013
WE BOUGHT OUR 2010 FORD FUSION USED AND THE DAY WE PURCHASED THE CAR WE HAD A PROBLEM. THE CHECK ENGINE LIGHT WAS ON AND WHEN WE ASKED THE DEALERSHIP WE WERE TOLD IT WAS BECAUSE THEY HAD JUST CHANGED THE OIL AND NEEDED TO RESET THE COMPUTER. WE NOTICED THAT WHEN WE STOPPED THE CAR WOULD JUMP FORWARD AND STALL. WE CALLED THE DEALERSHIP AND WERE TOLD TO BRING THE CAR BACK AND THEY WOULD FIX IT AND PROVIDE US WITH A LOANER IN THE MEANTIME. WHEN I CALLED BACK TO SCHEDULE THE SERVICE I WAS THEN TOLD THEY WOULD NOT FULFILL THERE STATEMENT. WE CALLED, SENT EMAIL AND NEVER RECEIVED AND RESPONSE. I HAD PRETTY MUCH GIVEN UP ON HELP UNTIL BY MISTAKE THEY HAD CALLED US ABOUT OUR RECENT PURCHASE AND THEY HAD STATED THEY HAD CALLED THE WRONG PERSON, I VOICED MY CONCERN AS THE CAR HAD BEEN GETTING WORSE AND THE STALLING, ESPECIALLY WHEN DRIVING ON THE INTERSTATE WAS BECOMING MORE FREQUENT AND DANGEROUS. WE HAVE HAD THE CAR DIAGNOSED, AND SOME REPAIR. WE WERE RECENTLY INFORMED THAT THE PROBLEM IN THE THROTTLE BODY WHICH I HAVE FOUND OUT IS ON BACK ORDER AND WAS TOLD THE MANUFACTURER IS NO LONGER MAKING. I HAVE FOUND MANY COMPLAINTS ABOUT THE ISSUE ON THE SAME MAKE/MODEL. THIS IS A BIG SAFETY HAZARD. UNFORTUNATELY WHEN YOU ARE A ONE CAR FAMILY YOU CANNOT JUST SET YOUR CAR ASIDE AND NOT GO TO WORK OR OTHER NECESSARY PLACES. I DO NOT UNDERSTAND WHY AFTER AT LEAST 2 YRS OF COMPLAINTS ON THIS ISSUE IT HAS NOT BEEN TAKEN CARE OF SO FAR. SOMEONE WILL, IF THEY HAVE NOT ALREADY BE SERIOUSLY INJURED OR KILLED DUE TO THIS PROBLEM FORD AND OTHERS ARE DEFINITELY AWARE OF THIS ISSUE SINCE IT CANNOT BE REPAIRED DUE TO NO PART. THESE CARS NEED TO BE RECALLED IMMEDIATELY,
Electrical system, Engine, Fuel/propulsion system, Jul 15, 2013
2010 FORD FUSION: GOING DOWN THE FREEWAY AT 70 AND THEN ALL OF A SUDDEN STARTED LOSING POWER, NO ACCELERATION AND DOWN TO 55 AT WHICH TIME I WAS ABLE TO GET TO THE SIDE OF THE ROAD BEFORE IT DIED. I LET IT SIT A COUPLE OF MINUTES AND TRIED TO START IT - STARTED FINE. THE FORD GARAGE PUT IT ON THE DIAGNOSTIC MACHINE BUT I WAS TOLD BECAUSE THE CHECK ENGINE LIGHT DID NOT COME ON THERE WAS NO MEMORY TO SHOW WHAT MAY HAVE HAPPENED. IT RAN FINE FOR ABOUT TWO WEEKS AND THEN THE SAME THING HAPPENED. TOOK IT BACK TO FORD - BUT WAS TOLD AGAIN - NOTHING THEY COULD DO BECAUSE THE DIAGNOSTIC DOES NOT SHOW WHAT THE PROBLEM IS. AFTER MY OWN RESEARCH ON THE WEB I HAVE FOUND THAT THIS IS PROBABLY A PROBLEM WITH THE THROTTLE BODY ASSEMBLY AND THAT FORD KNOWS ABOUT - BUT MY LOCAL GARAGE DOES NOT WANT TO FIX IT WITHOUT KNOWING FOR SURE THAT IS THE PROBLEM. I FEEL VERY UNSAFE IN THIS VEHICLE - MAYBE THE NEXT TIME I WILL NOT BE ABLE TO GET OFF THE FREEWAY/ROAD BEFORE IT COMPLETELY STALLS. *TR
Vehicle speed control, Engine, Jul 15, 2013
THREE TIMES, THE CAR HESITATED AND NEARLY STALLED, THEN WOULD NOT ACCELERATE NORMALLY. IT WAS STOPPED AND RESTARTED AND WAS ABLE TO BE DRIVEN HOME BUT TRAFFIC WAS DISRUPTED ON A MAJOR THOROUGHFARE AND VERY SCARY. WHEN WE TOOK IT TO THE DEALER, THEY SAID IT WAS A THROTTLE BODY PROBLEM AND WAS UNSAFE TO BE DRIVEN HOME. UNFORTUNATELY PARTS ARE BACK ORDERED AND WE ARE WITHOUT A VEHICLE BECAUSE THEY SAID IT IS UNSAFE TO DRIVE, AS IS. *TR
Engine, Jul 15, 2013
I WAS DRIVING DOWN THE HIGHWAY AT 70 MPH AND MY CAR STALLED. THE WRENCH SYMBOL LIT UP AND MY CHECK ENGINE LIGHT CAME ON. I PULLED OVER, SHUT THE ENGINE OFF, AND STARTED IT AGAIN. IT HAPPENED AGAIN ABOUT 5 MINUTES LATER, AND HAS CONTINUED TO HAPPEN SEVERAL TIMES.
Vehicle speed control, Engine, Jul 13, 2013
PUSHED ACCELERATOR WITH NO RESPONSE ABOVE IDLE. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 12, 2013
CAR ENGINE UNEXPECTEDLY JERKED AND RPMS LOCKED AT 1000 NO MATTER WHAT WAS DONE WITH GAS PEDAL. DID NOT RECOVER UNTIL TURNED OFF AND THEN ON. REPEATED OVER THE NEXT SEVERAL DAYS. ALSO ENGINE WOULD STALL WHEN TRYING TO IDLE. RESOLUTION WAS REPLACEMENT OF FAULTY THROTTLE BODY ASSEMBLY. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 12, 2013
DRIVING IN HEAVY TRAFFIC THE CAR LOST POWER GOING UP A HILL, AS IF THE GAS PEDAL HAD BEEN DISCONNECTED. LUCKILY I WAS ABLE TO AVOID BEING HIT AND PULLED OUT OF THE WAY. AFTER A FEW MINUTES THE CAR DID START AGAIN BUT THE SHIFTING IS STRANGE AND IT DIES A LOT. I CALLED FORD DEALERSHIP AND THEY STATED IT WAS PROBABLY THE THROTTLE BODY AS THEY HAD BEEN REPLACING THEM LEFT AND RIGHT. THIS WOULD NOT BE COVERED BY ANY WARRANTY AND WOULD COST AROUND $500. I THEN HAD A PRIVATE MECHANIC LOOK AT IT. HE DROVE IT AROUND AND THE CAR DIED ON HIM 3 TIMES IN THIS ONE TRIP. SO AFTER CHECKING...HE CONFIRMED IT IS THE THROTTLE BODY BUT THE PART IS ON A NATIONAL BACK ORDER AND WOULD TAKE UP TO 6 WEEKS. THE MANAGER OF THE SERVICE DEPARTMENT AT THE FORD DEALERSHIP IS VERY AWARE OF THE PROBLEM WITH THE FUSIONS AND ADVISED ME TO CONTACT FORD CORPORATE. I DID AND THEIR RESPONSE TO THE PROBLEM WAS "WE APOLOGIZE FOR THE INCONVENIENCE THIS MAY HAVE CAUSED YOU.WE HIGHLY RECOMMEND THAT YOUR VEHICLE BE INSPECTED BY YOUR SERVICING FORD DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING. THEY HAVE FACTORY TRAINED TECHNICIANS, COMPREHENSIVE SERVICE INFORMATION AND SPECIALIZED EQUIPMENT TO HELP DIAGNOSE YOUR VEHICLE." RIGHT, MORE MONEY FOR THEM. SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE GETS HURT IN AN ACCIDENT. FORD NEEDS TO STAND BEHIND THEIR PRODUCT. IT'S OBVIOUS BY THE NATIONAL BACK ORDER THAT THERE IS A PROBLEM SOMEWHERE. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 11, 2013
LOSS OF POWER AT HIGHWAY SPEED. VEHICLE DECELERATED AND WOULD ONLY IDLE. WRENCH SYMBOL LIT. SHUT CAR OFF RESTARTED AND CAR WAS OK UNTIL NEXT INCIDENT. FAILURES BECAME MORE FREQUENT INCLUDING FAILURES IN RUSH HOUR HIGHWAY TRAFFIC. ADDITIONAL FAILURES OCCURRED AT SLOWER SPEED. DIAGNOSTIC AT THE DEALER WAS A THROTTLE BODY FAILURE. *TR
Engine, Jul 11, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGES WERE 53,000. *TR
Power train, Engine, Jul 11, 2013
THE MORNING OF JULY 8, 2013 I WAS DRIVING AT APPROXIMATELY 70 MPH ON A MAJOR INTERSTATE (WITH CONSTRUCTION) WHEN MY CAR STALLED. MY CHECK ENGINE LIGHT WAS FLASHING AND THE THROTTLE CONTROL/TRANSMISSION WRENCH FLASHING. I AT LEAST HAD ENOUGH MOMENTUM TO GO ABOUT 100 FEET TO WHERE THERE WAS A SHOULDER THAT THEY WERE NOT DOING CONSTRUCTION ON. I ENDED UP SHUTTING MY CAR OFF AND WAITING A FEW SECONDS. I THEN TURNED MY CAR BACK ON TO SEE IF IT STILL HAD THE PROBLEM. EVERYTHING APPEARED TO BE WORKING FINE. I ENDED UP GETTING BACK ON THE INTERSTATE AND ABOUT 5 MILES DOWN IT HAPPEN TO DO THE SAME THING. AT THIS POINT I GOT OFF THE FREEWAY ' SHUT MY CAR OFF AGAIN. THIS TIME I TURNED MY CAR BACK ON AND MY CHECK ENGINE LIGHT WAS STILL FLASHING. I WAS ABOUT ONE MILE FROM A FORD DEALERSHIP. I TOOK IT THERE AND FOUND OUT THAT IT WAS THROTTLE BODY. THE PART IS ON BACK ORDER AND THE DEALER SHIP WILL NOT RECEIVE THE PART FOR 7 TO 10 BUSINESS DAYS. THIS DOESN'T INCLUDE THE DAYS THAT IT IS GOING TO TAKE THEM TO INSTALL THE PART. I AM NERVOUS TO DRIVE MY CAR EVEN AFTER THIS PART IS FIXED. I WAS DRIVING AT 70 MPH AND COULD OF EASILY GOT INTO AN ACCIDENT WITH ALL THE CONSTRUCTION THAT WAS GOING AROUND. I HOPE THAT FORD TAKES THESE COMPLAINTS SERIOUS AND TAKES SOME ACTION. SOMEONE CAN GET SERIOUSLY HURT WITH THIS ISSUE AND I HOPE IT DOESN'T TAKE THAT FOR FORD TO TAKE ACTION! *TR
Engine, Jul 11, 2013
AS I WAS DRIVING ON THE HWY, THE CAR WOULD NOT ACCELERATE AND DIED, EXCEPT THE POWER WAS STILL ON. I WAS UNABLE TO ACCELERATE AND HAD TO PUT MY FLASHERS ON AND PULL OVER, ALTHOUGH THIS HWY DOESN'T HAVE A SHOULDER, JUST A GRASS MEDIAN. THERE IS A CURB SO I WAS STILL FORCED TO JUST COME TO A STOP IN THE MIDDLE OF THE HWY BUT LUCKILY I WAS ABLE TO GET IN THE LEFT LANE. AS THE CAR COMES TO A STOP, IT SHAKES. I HAVE TO TURN POWER OFF BY TURNING KEY, THEN TURN KEY TO START CAR AGAIN. IT TURNS OVER A COUPLE TIMES, THEN STARTS AND I'M ABLE TO DRIVE AGAIN. IT DID THIS AGAIN 2 MORE TIMES WHILE DRIVING THAT SAME EVENING. THE NEXT DAY, NOTHING, THEN THE THIRD DAY, SAME THING. NOW THE CHECK ENGINE LIGHT IS ON AND REMAINS. OF COURSE WHEN THIS HAPPENED EACH TIME, I WAS ON THE HWY AND HAD MY KIDS IN THE BACK SEAT, AGES 7 AND 9. I MOSTLY FEARED NOT BEING ABLE TO START THE CAR AGAIN AS I WAS UNAWARE OF WHAT THE ISSUE WAS AT FIRST. AFTER RESEARCH AND USING A DIAGNOSTIC TOOL, I HAVE LEARNED IT IS THE THROTTLE BODY. PLEASE PROVIDE RECALL INSTRUCTIONS SO THAT I MAY BE ABLE TO GET THIS REPAIRED AT NO COST TO ME ASAP. THANK YOU. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Jul 10, 2013
DRIVING ALONG AND VEHICLE GOES INTO LIMP MODE. CANNOT ACCELERATE. PULL OVER TURN OFF CAR AND RESTART. CAR STARTS UP AND RUNS FINE UNTIL IT HAPPENS AGAIN WHICH HAS HAPPENED SEVERAL TIMES NOW AND MORE FREQUENT. CAN'T AFFORD TO PAY DEALER SO I HAVE TO BUT THE PART AND INSTALL IT MYSELF. NO CODES SHOW UP JUST A WRENCH. TALKED TO THE DEALER AND THEY ARE VERY FAMILIAR WITH THE PROBLEM AND TOLD ME WHAT TO REPLACE BUT IF I TAKE IT TO THEM THEY WILL CHARGE A FEE FOR THE DIAGNOSTIC EVEN THOUGH THEY KNOW WHAT THE PROBLEM IS, THEN THEY CHARGE ANOTHER FEE FOR REPLACING THE PART. *TR
Engine, Jul 9, 2013
TRAVELING IN CENTER LANE OF FIVE LANE EXPRESSWAY, I-85 IN ATLANTA. CAR SUDDENLY LOST POWER AND STARTING SHAKING, DRIFTED OVER THROUGH TRAFFIC TO CURB AND SHUT OFF. THERE WERE MULTIPLE WARNING LIGHTS ON BUT WHEN I CRANKED IT UP IT RAN OK AGAIN FOR SEVERAL MILES THEN DID IT AGAIN. THIS HAPPENED A TOTAL OF FOUR TIMES ON MY 38 MILE COMMUTE HOME. *TR
Vehicle speed control, Engine, Jul 9, 2013
AS I WAS DRIVING THE CAR THE ENGINE LOST POWER AND THE CHECK ENGINE LIGHT AND WRENCH LIGHT CAME ON THIS HAPPENED AT LEAST 10 TIMES IN A 24 MILE DRIVE (TO AND FROM WORK) AUTO ZONE SAYS IT IS THE THROTTLE BODY STICKING. I WENT TO CARCOMPLAINTS.COM AND MY CAR IS NOT THE ONLY 2010 FUSION EXPERIENCING THIS ISSUE I FEEL FORD NEEDS TO RECALL THESE VEHICLES AND FIX THE THROTTLE BODY BEFORE SOMEONE GETS KILLED. *TR
Vehicle speed control, Engine, Jul 9, 2013
I WAS STOPPED AT A LIGHT WHEN TRYING TO ACCELERATE THROUGH THE INTERSECTION THE CAR ACTED LIKE IT WAS GETTING NO GAS. IT WAS A RAINY DAY AND I ASSUMED THE UNDERCARRIAGE HAD GOTTEN IT WET. I STUTTERED THROUGH THE INTERSECTION AND WAS ABLE TO PULL THE CAR OVER AND STOP THE CAR. AFTER SITTING FOR 5 MINUTES I WAS ABLE TO RESTART THE CAR AND GET OFF THE ROAD INTO A PARKING LOT. I THEN LET IT SIT FOR AN HOUR AND WAS ABLE TO MAKE IT HOME THE 10 MILES WITHOUT INCIDENT. I DROVE THE CAR FOR 2 MORE DAYS WITHOUT INCIDENT, THEN ON 7-5-2013 DURING A 30 MILE TRIP IT DID THE SAME THING. STOPPED AT A LIGHT AND SUDDENLY THE CAR ACTED LIKE IT COULD GET NO GAS. WE PARKED IT FOR AN HOUR AND MADE IT HOME. THE FOLLOWING DAY WHEN TRYING TO TAKE IT TO THE DEALER, CAR WOULD SPEED UP AND SLOW DOWN ON A SIDESTREET! WAS A SCARY 2 MILE DRIVE TO THE DEALERSHIP. AFTER 9 HOURS THEY FIGURED OUT IT WAS THE "THROTTLE ARM". AFTER THE DIAGNOSIS I FIND THAT THIS IS A COMMON ISSUE WITH MY 3 YEAR OLD CAR. I BOUGHT THE CAR NEW, AND HAVING TO SPEND $427 TO GET THIS FIXED IS RIDICULOUS. THERE SHOULD BE A RECALL ON THIS PART. *TR
Engine, Jul 9, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH THE VEHICLE DECELERATED. THE FAILURE OCCURRED THREE DIFFERENT TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE ELECTRONIC THROTTLE BODY WOULD HAVE TO BE REPLACED. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TR
Fuel system, Gasoline, Vehicle speed control, Engine, Jul 8, 2013
WE LOST ALL ACCELERATION WHILE PULLING OUT OF THE STORE PARKING LOT. WE TURNED OFF THE CAR,STARTED IT UP AGAIN AND IT DID THE SAME THING WHILE TURNING LEFT INTO OUR NEIGHBORHOOD. LUCKILY NO TRAFFIC BEHIND OR ONCOMING WHILE MAKING THESE LEFT TURNS. WE GOT IT TO THE DEALER AND THEY SAID IT WAS THE THROTTLE BODY, NOT UNDER WARRANTY, NOT ON RECALL, ADVISED AGAINST DRIVING OUR CAR, DID NOT HAVE A CAR FOR US TO DRIVE, WOULD NOT PAY FOR A RENTAL, AND THE PART WAS ON NATIONWIDE BACK ORDER FOR A MONTH! WE CALLED FORD CUSTOMER SERVICE TOLD THEM OUR SITUATION (MY WIFE IS SIX MONTHS PREGNANT WITHOUT A VEHICLE FOR A MONTH). THEY AGREED TO PAY FOR A RENTAL CAR AND PUT US ON AN EXPEDITED LIST. HOWEVER, WE HAVE YET TO HEAR WHEN THAT PART IS COMING IN. *TR
Power train, Engine, Jul 8, 2013
ENGINE APPEARED TO CUT OUT AT 2 DIFFERENT INSTANCES TODAY. FIRST TIME WAS WHEN TURNING RIGHT OUT OF THE NEIGHBORHOOD AND THE 2ND TIME WAS WHEN MERGING WITH TRAFFIC. IN BOTH CASES, THE CAR LOST ALL POWER AND DID NOT SEEM TO EVEN COAST WELL. I HAD A BLINKING WRENCH ON THE DASH AND WAS LUCKY TO HAVE NOT BEEN IN AN ACCIDENT. CAR WAS ABLE TO RESTART AFTER PULLING TO THE SIDE OF THE ROAD AND PUTTING IT INTO PARK. THIS HAS BEEN A SPORADIC ONGOING ISSUE FOR THE LAST FEW WEEKS AND WILL EVENTUALLY CAUSE AN ACCIDENT UNLESS IT IS FIXED. *TR
Electrical system, Engine, Jul 6, 2013
I STARTED TO PULL INTO AN INTERSECTION AFTER GETTING THE GREEN LIGHT AND THE CAR SUDDENLY LOST ACCELERATION. I LET OFF THE GAS AND TRIED AGAIN AND THE CAR VIBRATED A LITTLE AND ROLLED TO A STOP IN THE MIDDLE OF THE INTERSECTION. I PUT IT IN PARK AND TURNED IT OFF AND BACK ON AND IT STARTED AND PULLED AWAY ANOTHER 50 FEET BEFORE IT HAPPENED AGAIN. I WAS ABLE TO COAST OUT OF THE WAY OF TRAFFIC. IT WAS TOWED TO A FORD DEALER AND THEY REPLACED THE THROTTLE BODY THE NEXT DAY. AFTER LEAVING THE SHOP IT HAD ONE JOLT DURING ACCELERATION BUT NO FURTHER ISSUE THAT DAY. THE FOLLOWING MORNING I TRIED TO START THE CAR AND IT HAD NO ELECTRICAL POWER AT ALL. THEY STILL DON?T KNOW WHAT THE ISSUE IS. *TR
Power train, Engine, Jul 5, 2013
JUNE 10TH, 2013 THE CAR DECREASE FROM 45 TO 5 MILES WHILE MAKING A LEFT HAND TURN CROSSING TWO LANES OF ON COMING TRAFFIC. WRENCH LIGHT CAME ON. I SWITCHED OFF CAR AND RESTARTED. LIGHT DISAPPEARED. WE PUT A CALL INTO DEALERSHIP SERVICE DEPARTMENT AND REPORTED TO FORD MOTOR. NO REPLY BACK FROM STAMFORD DEALERSHIP. LIGHT DID NOT COME BACK ON AND I WAS ABLE TO DRIVE CAR HOME. *TR