2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: engine
793 reports, newest first. Show all
Engine, Fuel/propulsion system, Nov 30, 2012
FORD FUSION 2012 3.0L V6 SEL GOES INTO "LIMP-MODE" WITHOUT WARNING AT HIGHWAY SPEEDS. A SLIGHT SHUDDER IMMEDIATELY BEFORE TRIPPING THE "LIMP-MODE" WHERE THE ACCELERATOR BECOMES DISABLED. NO OR MINIMAL POWER IS AVAILABLE TO PULL OUT OF TRAFFIC SAFELY. WRENCH LIGHT COMES ON, HOWEVER, THE ENGINE IS STILL RUNNING. ONCE THE CAR TURNED OFF AND RESTARTED, THE CAR RUNS NORMALLY UNTIL THE SYMPTOM HAPPENS AGAIN. NO OTHER SYMPTOMS ARE PRESENT PRIOR TO GOING INTO "LIMP-MODE". BROUGHT THE CAR TO A MECHANIC AND THEY COULD NOT FIND ANY SAVED ENGINE CODES AND COULD NOT REPRODUCE THE PROBLEM. NO WORK WAS DONE TO CORRECT THE PROBLEM DUE TO NO EVIDENCE OF IT IN THE COMPUTER. HAS HAPPENED THREE TIMES AT HIGHWAY SPEEDS, WITHOUT ANY WARNING, AND CREATES A HAZARDOUS DRIVING EXPERIENCE. *TR
Other or unspecified, Engine, Nov 28, 2012
WHILE DRIVING THE CAR TO GET ON FREEWAY IT BOGGLED DOWN LIKE IT WAS GOING TO TURN OFF AND CHECK ENGINE LIGHT TURNED ON AND WRENCH SYMBOL SO PULLED TO THE SIDE AND CAR WAS SHAKING AS IF IT HAD NO GAS SO TURNED OFF FOR 3 MIN AND TURNED BACK ON AND DROVE NOT EVEN A MILE DOWN THE ROAD AND IT DID THE SAME THING SO TURNED OFF AND ON AGAIN AND IT RAN AS IF WAS FINE NOT EVEN A MONTH LATER STARTED DOING THE SAME THING ONCE YOU DRIVE AND IT STARTS TO ACCELERATE IT BOGGLES DOWN AND LIGHTS COME ON. GOT IT CHECKED AND WAS TOLD IT WAS THE THROTTLE BODY WHICH IS HAPPENING IN A LOT OF FORD FUSION 2010 CARS. *TR
Power train, Engine, Nov 24, 2012
WE WERE DRIVING BACK FROM SHOPPING, HAD THE CRUISE SET AT 65 MPH. THE CAR LOST POWER AND WOULD NOT ACCELERATE. I LOOKED DOWN AT THE DASH AND NOTICE THE WRENCH LIGHT HAD COME ON. WE PULLED OFF THE ROAD AND I NOTICE THAT THE VEHICLE WAS RUNNING ROUGH AND STILL WOULD NOT ACCELERATE EVEN AFTER PUTTING THE CAR IN PARK. WE WERE CONTEMPLATING WHO WE COULD CALL AT SUCH A LATE HOUR. I DECIDED TO TURN THE CAR OFF AND SEE IF WOULD RESTART, IT IN FACT DID AND THE ENGINE SEEM TO BE RUNNING NORMALLY. WE CONTINUED TO OUR DESTINATION WITH OUT FURTHER INCIDENT. THE CAR HAS REMAINED IN THE DRIVEWAY SINCE THE INCIDENT. THIS IS THE FIRST PROBLEM WE HAVE HAD WITH THIS VEHICLE, WE BOUGHT IT USED IN FEBRUARY OF THIS YEAR. IT HAD 29,700 MILES ON IT AND HAD NO ISSUES REPORTED TO CAR FAX. IT WAS A ONE OWNER VEHICLE AND THAT WAS A RENTAL CAR FROM INITIAL SALE OF CAR IN HAWAII. *TR
Power train, Engine, Nov 19, 2012
TELL US WHAT HAPPENED: MY HUSBAND AND I HAD PURCHASED A 2010 FORD FUSION IN JULY 2012. ABOUT 20 SOME DAYS AFTER PURCHASE. I GOT INTO THE CAR AND STARTED THE CAR TRYING TO GO UP MY DRIVEWAY AND THE CAR LOST ALL ACCELERATION AND THE WRENCH LIGHT CAME ON. I CALLED THE DEALERSHIP EXPLAINED WHAT HAPPENED THEY PICKED THE CAR UP AND GAVE US A LOANER TO DRIVE. THE DEALERSHIP REPLACED THE THROTTLE BODY. AROUND AUGUST OF 2012 MY HUSBAND, MY GRANDSON AND I WERE DRIVING AND WENT TO MAKE A TURN ONTO THE HIGHWAY AND WITHOUT WARNING THE CAR LOST ALL ACCELERATION AGAIN PLACING MY FAMILY IN A DANGEROUS SAFETY SITUATION. WE CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPENED AND THEY PICKED UP THE CAR AGAIN. THIS TIME THEY MENTIONED THERE WAS ISSUE WITH WIRING AND THE PCV VALVE WHICH ALSO DEALT WITH THE THROTTLE BODY WAS REPLACED AND ASSURED ME THE PROBLEM WAS FIXED. LAST WEEK MY HUSBAND WAS DRIVING THE CAR ON A HIGHWAY AND PROCEEDED TO PASS AN EIGHTEEN WHEELER WHEN OUT OF NOWHERE THE CAR LOST ALL ACCELERATION, THE CHECK ENGINE LIGHT CAME ON FOR ABOUT 15 OR 20 SECONDS AND THANKFULLY WENT BACK INTO GEAR. MY HUSBAND WAS GOING OVER 70 MILES AN HOUR AND LOST ALL ACCELERATION WITHOUT WARNING! THIS IS AN EXTREMELY DANGEROUS SAFETY CONCERN. THIS NOW WOULD BE THE SECOND TIME IT PLACED OUR LIVES IN DANGER. WE NO LONGER HAVE THE CAR BUT I FEAR THAT SOMEONE ELSE WILL BUY THIS CAR AND SOMETHING WORSE COULD HAPPEN THE THROTTLE BODY IN THIS CAR WAS REPLACED THREE TIMES. ONCE THROUGH THE MANUFACTURE, CAR FAX REPORTED IT REPLACED, AND ONCE WHEN I PURCHASED THE CAR. SOMETHING NEEDS TO BE DONE TO ENSURE THE SAFETY OF THESE VEHICLES VERY SOON BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. MY CONCERN IS IT IS VERY LIKELY THIS CAR WILL BE SOLD AGAIN TO SOMEONE ELSE SINCE WE TOOK IT BACK TO THE DEALERSHIP WHERE WE PURCHASED IT FROM WITHOUT HAVING THIS ISSUE FIXED. *TR
Vehicle speed control, Engine, Nov 10, 2012
DRIVING DOWN THE ROAD MY CAR STARTED SHAKING REALLY BAD AND HAD NO POWER PUSHING ON THE GAS AND WOULD DO NOTHING I HAD NO WHERE TO PULL OFF FINALLY COASTED TO A DRIVE AND SHUT IT OFF AND STARTED BACK UP AND IT RAN FIND FOR ABOUT A MONTH THEN AS I WAS GOING ACROSS THE HIGHWAY I GAVE IT GAS AND IT WOULD DO NOTHING AND I NEARLY GOT HIT BY A SEMI TRUCK. THERE'S A LOT OF PEOPLE HAVING THE SAME TROUBLE AND FORD WON'T PUT A RECALL ON IT. SOMEONE IS GOING TO GET KILLED. I'M CURRENTLY TRYING TO GET THEM TO FIX IT AFTER MY WARRANTY JUST RAN OUT. THANK YOU FOR YOUR TIME THIS IS A SERIOUS ISSUE AND HOPE FORD RESOLVES THIS ISSUE. *TR
Electrical system, Vehicle speed control, Engine, Nov 9, 2012
2010 FORD FUSION ON NOV 8 2012 DRIVING APPROXIMATELY 67 MILES PER HOUR WITH CRUISE CONTROL ON AND SET, VEHICLE SUDDENLY LOST ALL ENGINE POWER. REPAIR LIGHT (LIGHTED WRENCH) CAME ON, CRUISE CONTROL WENT FROM GREEN TO AMBER. ENGINE REMAINED ON BUT ACCELERATOR NO LONGER WORKED. WHEN ACCELERATOR DEPRESSED, ENGINE DID NOT RESPOND. VEHICLE COASTED TO A STOP. BRAKES, STEERING, AND LIGHTS STILL WORKED. ONCE STOPPED, SHIFTED TO PARK AND DEPRESSED THE ACCELERATOR AND STILL NO RESPONSE FROM THE ENGINE. TURNED CAR OFF. RESTARTED CAR. RESTART TOOK A FEW EXTRA SECONDS BUT DID START. CAR OPERATION RETURNED TO NORMAL. CRUISE CONTROL WORKED. NO FURTHER ISSUES. WEATHER WAS CLEAR, NO RAIN OR WIND, ROAD WAS SMOOTH. *TR
Engine, Nov 8, 2012
WHILE STARTING A LEFT TURN INTO AN INTERSECTION CAR LOST ABILITY TO GO MORE THAN 2-5 MPH. AFTER MANAGING TO COAST DOWN SMALL HILL. CAR HAD TO BE TURNED OFF AND STARTED AGAIN. DID SIMILAR LOSS SPEED, TWICE IN SAME DAY. SUSPECTED PART THAT NEEDS TO BE REPLACED IS ON BACK ORDER!!!! *TR
Power train, Electrical system, Engine, Nov 4, 2012
EACH TIME (8 TIMES) TRAVELING AT 40-67 MPH AND WITH TRAFFIC AROUND AND WRENCH LIGHT COMES ON ALONG WITH CHECK ENGINE LIGHT; CAR THEN LOSES SPEED RAPIDLY TO ONLY A FEW MILES PER HOUR. BARELY ABLE TO PULL OVER BEFORE COMPLETELY STOPPING. BEEN IN SHOP TWICE AND BOTH TIMES, CODES DO NOT SHOW ANYTHING NOR HAVE THEY SEEN THE WARNING LIGHT AND IT HAPPEN TO THEM AFTER DRIVING IT FOR A TOTAL OF 150 MILES TESTING IT. AFTER EACH TIME IT HAPPENS ABLE TO SIT FOR 10-15 MINUTES AND IT START BACK UP AND RUN. VERY CONCERNED FOR MY FAMILY'S SAFETY AS WE HAVE HAD SEVERAL NEAR MISS ACCIDENTS DUE TO THE CAR DRASTICALLY DROPPING SPEED (OUT OF OUR CONTROL) WITH EACH OCCURRENCE. AFTER RESEARCH ON INTERNET READING SEVERAL STORIES OF EXACT SCENARIO (BLAMING THROTTLE BODY)AND FORD HAS DONE NOTHING ABOUT IT. PLEASE PLEASE PLEASE RECALL THE PARTS AND PREVENT A BAD ACCIDENT HAPPENING. *TR
Engine and engine cooling, Nov 1, 2012
I LEFT MY HOUSE TO PICK UP MY CHILD FROM SCHOOL AND ABOUT 30 SECONDS INTO MY TRIP MY CAR SUDDENLY SHUT OFF, MID-DRIVING. I WAS IN THE MIDDLE OF MAKING A TURN GOING APPROXIMATELY 20-25 MPH AND IT JUST DIED. THE BATTERY LIGHT, OIL DRIP CONTAINER AND THE BRIGHT ORANGE WRENCH CAME ON ALL AT THE SAME TIME. I HAD NO POWER TO MOVE THE CAR. MY A/C WENT WARM AND MY GAS PEDAL NO LONGER WORKED. I MANAGED TO COAST TO A STOP ON THE SIDE OF THE ROAD AND THEN I HAD TO CALL FOR SOMEONE TO COME GET ME SO I COULD BE AT MY SONS SCHOOL ON TIME. HAVE TO TURN THE KEY BACK ALL THE WAY AND WAIT A MINUTE BEFORE BEING ABLE TO RESTART THE VEHICLE. THERE ARE WAY TOO MANY COMPLAINTS AND DANGERS WITH DRIVING A VEHICLE THAT RANDOMLY DECIDES TO SHUT ITSELF OFF WHEN YOUR DRIVING FOR THIS TO BE ALLOWED TO GO ON. I AM WORRIED TO DEATH THAT I MIGHT GET RUN OVER/HIT FROM BEHIND THE NEXT TIME THIS HAPPENS AND I SINCERELY HOPE THAT MY CHILDREN AREN'T INJURED AS A RESULT. *TR
Power train, Vehicle speed control, Engine, Oct 30, 2012
THE CAR WOULD NOT ACCELERATE. IT DID NOT LOSE ITS BRAKING OR STEERING, BUT WE HAD NO CHOICE BUT TO PULL OVER. *TR UPDATED 11/07/12*LJ UPDATED 11/15/12
Power train, Vehicle speed control, Engine, Oct 20, 2012
THIS IS THE SECOND TIME CAR LOST POWER AND THE WRENCH LIGHT CAME ON ALSO SHUDDERED PULL TO THE SIDE OF THE ROAD AND RESTARTED THE CAR. FAULT CLEARED AFTER THIS. *TR
Power train, Engine, Fuel/propulsion system, Oct 9, 2012
WHILE DRIVING MY 2010 3.0 FORD FUSION ON SECONDARY ROADS, THE CAR SUDDENLY LOST POWER. AFTER 5 MINUTES, IT COULD BE RESTARTED AND DRIVEN BUT AFTER APPROXIMATELY 30 SECONDS, IT WOULD LOSE POWER AGAIN AND COAST TO A STOP. IT STRANDED MY WIFE AND DAUGHTER UNTIL TOWED TO A DEALER. THE DEALER DIAGNOSED A BAD THROTTLE BODY, AND CHARGED APPROXIMATELY $700.00 TO REPLACE THE PART AND PERFORM A RECOMMENDED FUEL SYSTEM CLEANING. REPEATED EMAIL TO FORD CUSTOMER SERVICE RESULTED IN A DENIAL OF RESPONSIBILITY BECAUSE THEY WERE UNDER NO WARRANTY OR RECALL OBLIGATION. I SPOKE WITH A SERVICE WRITER WHO TOLD ME THAT THIS PROBLEM APPEARED TO BE CONSISTENT FOR FUSIONS. *TR
Power train, Engine, Fuel/propulsion system, Oct 5, 2012
AT 11:45 PM, I WAS TRAVELING WEST ON I-64, AT 68 MPH, WHEN MY CAR QUICKLY DECELERATED. DESPITE MY APPLYING MORE GAS, MY CAR CONTINUED TO LOSE POWER RAPIDLY AND BEGAN SHUDDERING. IT WAS THEN THAT THE "WRENCH" WARNING LIGHT CAME ON. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD, TURNED MY VEHICLE OFF AND PUT MY HAZARD LIGHTS ON. I WAITED FOR A 5 MINUTES BEFORE STARTING THE CAR AGAIN. THE CAR STARTED ROUGHLY BUT DID NOT HAVE ANY POWER AND COULD/WOULD NOT ACCELERATE. IT WAS AT THIS TIME THAT BOTH THE WRENCH AND ENGINE WARNING LIGHTS CAME ON. AGAIN I TURNED OFF THE CAR AND WAITED. AFTER ANOTHER 10-15 MINUTES, I TURNED THE CAR ON AGAIN. THIS TIME IT STARTED WITHOUT INCIDENT. THE WRENCH WARNING LIGHT DID NOT COME BACK ON BUT THE ENGINE LIGHT REMAINED ON. I KEPT MY HAZARD LIGHTS ON AND REMAINED IN THE BREAKDOWN LANE WHILE I DROVE APPROXIMATELY 5 MILES TO THE CLOSEST EXIT OFF THE INTERSTATE WHERE I PROMPTLY PARKED MY CAR. *TR
Power train, Engine, Sep 26, 2012
I PULLED OUT OF MY WORKS PARKING LOT AND GOT 50 FT. CAR BEGAN TO SLOW DOWN, SHAKE/ VIBRATE VIOLENTLY, AND EMERGENCY WRENCH LITE LIT UP. WHILE DRIVING AND WHILE IN PARK, IT SHOOK. I WENT TO PULL OFF TO THE SIDE OF THE RODE SAFELY. THANK GOOD NESS I WAS ON A DOWNHILL AND COULD COAST TO A SIDE ROAD (BUT STILL NOT SAFE WHERE I WAS). ONCE I WAS PULLED OFF MAJOR ROAD, I PUT THE CAR IN PARK. I TURNED THE CAR OFF AND WAS TOO AFRAID TO DO ANYTHING ELSE. I CALLED FOR A TOW. 24 HOURS LATER, I WAS TOLD MY CAR'S COMPUTER CODE SAID IT HAD A BAD THROTTLE BODY. IT WAS REPLACED WITH A BRAND NEW, REVISED THROTTLE BODY - UNDER WARRANTY WHICH ENDS IN 37 DAYS. IT HAPPENS TO MANY FORD FUSIONS. IT'S TIME FOR FORD TO OWN UP AND SEND OUT THE RECALL NOTICES BEFORE SOMEONE GETS HURT/KILLED. *TR
Engine, Sep 22, 2012
I WAS DRIVING MY 2010 FUSION DOWN THE HIGHWAY WHEN THE CAR BEGAN TO LOSE POWER AND THE CHECK ENGINE LIGHT CAME ON. THE RPM'S INCREASED WHEN I PRESSED THE GAS PEDAL, BUT THE CAR CONTINUED TO SLOW DOWN. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER. AFTER SHUTTING THE CAR OFF AND WAITING A MINUTE, I WAS ABLE TO RESTART AND CONTINUE WITH NO ISSUES. IT HAPPENED AGAIN 2 DAYS LATER. AFTER RUNNING A GOOGLE SEARCH, I FOUND THAT THERE ARE PLENTY OF OTHER FUSION OWNERS WITH THE SAME ISSUE. I HOPE FORD IS ABLE TO RECTIFY THIS ISSUE BEFORE SOMEONE GETS HURT. *TR
Power train, Engine, Sep 18, 2012
THE CAR BASICALLY STALLED WITHOUT TURNING OFF. THE "WRENCH" LIGHT TURNED ON AND THE CAR LOST ALL POWER AND THE ACCELERATOR WAS UNRESPONSIVE. THE CAR WOULD ONLY GO 2 MPH. ONCE STOPPED AND PLACED IN PARK, THE CAR IDLED VERY ROUGH. THEN TURNED OFF THE CAR. WHEN RE-STARTING THE CAR IT STARTED POORLY, BUT ONCE STARTED THE WRENCH LIGHT WAS OFF. THE CAR THEN DROVE NORMALLY. THIS HAPPENED 3X THAT DAY. I AM LUCKY I DID NOT GET INTO AN ACCIDENT WHEN I LOST ALL POWER AND HAD TO PULL OVER. FORD WILL NOT FIX IT CITING THEY CANNOT SEE THE CODE. I AM AFRAID TO DRIVE THIS CAR FOR FEAR OF AN ACCIDENT. *TR *JS
Power train, Engine, Sep 10, 2012
WE WERE TRAVELING ON BUSY I-80 AT APPROXIMATELY 70 M.P.H. DUE TO BUSY VEHICULAR TRAFFIC ON THE INTERSTATE HI-WAY, I WAS NOT USING THE CRUISE-CONTROL. WHEN WE EXPERIENCED THE INCIDENT, I HAD PRESSED ON THE GAS PEDAL TO MAINTAIN SPEED ON AN UPHILL SECTION. ON THE UPHILL SECTION, I NOTICED THE VEHICLE DID NOT ACCELERATE AND THE INSTRUMENT PANEL WARNING LIGHTS STARTED FLASHING. EVEN WITH HEAVY TRAFFIC, I WAS ABLE TO NEGOTIATE MANEUVERING THE VEHICLE TO THE SHOULDER. AS I WAS COASTING ON THE SHOULDER, I SHIFTED THE TRANSMISSION TO NEUTRAL AND TRIED TO START THE ENGINE (EV SYSTEM DID NOT RESPOND EITHER) WITH NO AVAIL. AFTER COMING TO A COMPLETE STOP, I SHIFTED THE TRANSMISSION TO PARK, TURNED-OFF THE CLIMATE CONTROL SYSTEM AND THE AND RADIO. I REMOVED THE IGNITION KEY AND RE-INSTALLED IT AND PROCEEDED TO START THE VEHICLE, THE PROPULSION SYSTEM (EV MODE) RESPONDED. WE ACCELERATED ON THE SHOULDER IN EV MODE AND WE REACHED SPEED THE GAS ENGINE RESPONDED AND WE WERE BACK ON I-80 AND TRAVELING WITH THE TRAFFIC FLOW. THIS IS FIRST TIME THIS HAS OCCURRED WITH US BUT RESEARCHING THIS PHENOMA, THIS EVENT HAS HAPPENED WITH OTHER FORD FUSION HYBRID OWNERS. WE ARE CONCERNED THE PROPULSION SYSTEM MAY SHUT-DOWN IN AN UNSAFE ENVIRONMENT AND CREATE A DANGEROUS SITUATION! *TR
Electrical system, Engine, Fuel/propulsion system, Sep 10, 2012
WAS DRIVING IN MORNING TRAFFIC ON THE HIGHWAY AND THE CAR LURCHED AND STALLED. CAR WAS DEAD AND ACCELERATOR WOULD NOT WORK. I WAS ABLE TO COAST TO THE SHOULDER. *TR
Power train, Electrical system, Engine, Sep 10, 2012
WHILE DRIVING DOWN THE ROAD, MY ENGINE LOST POWER. RPMS WENT DOWN, AND THE ACCELERATOR WAS NOT RESPONSIVE. I PULLED THE CAR TO THE SIDE OF THE ROAD, AND PUT IT IN PARK. THE ENGINE IDLED VERY ROUGHLY. I SHUT OFF THE CAR, WAITED 5 SECONDS AND ATTEMPTED TO RESTART. THE ENGINE DID RESTART AFTER SOME EFFORT BY THE STARTER. I DROVE DOWN THE ROAD, AND THE CAR BEHAVED NORMALLY. THIS SEEMINGLY ISOLATED INCIDENT INCREASED IN FREQUENCY IN THE FOLLOWING WEEKS. SOMETIMES UP TO 5 TIMES A DAY. I TOOK MY CAR TO AN AUTHORIZED FORD DEALER, AND THE PROBLEM WAS DIAGNOSED AS A FAULTY THROTTLE BODY. COST OF REPLACEMENT IS $355. I RESEARCHED THE PROBLEM ONLINE AND NOTICED THAT THE PROBLEM SEEMS TO BE FAIRLY COMMON AMONG 2010 FORD FUSION OWNERS. THE ONLINE COMPLAINTS ABOUT FUSION THROTTLE BODY PROBLEMS WERE EXACTLY THE SAME AS THE SYMPTOMS I EXPERIENCED. THE DANGER LIES IN THE FACT THAT THE CAR BASICALLY STALLS WITHOUT WARNING AND MUST BE RESTARTED BEFORE NORMAL DRIVING CAN RESUME. I HAVE EXPERIENCED THIS PROBLEM AT BOTH HIGHWAY AND CITY SPEEDS. A STALLED ENGINE IN THE WRONG PLACE AT THE WRONG TIME (MIDDLE OF AN INTERSECTION, FREEWAY, WHILE PASSING, ETC.) COULD HAVE DISASTROUS EFFECTS. *TR
Power train, Engine, Sep 2, 2012
WHILE DRIVING MY CAR ON THE EXPRESSWAY THE WRENCH LIGHT TURNED ON FOLLOWED BY THE CHECK ENGINE LIGHT. THE CAR STARTED REDUCING SPEED EVEN THOUGH I WAS PRESSING THE GAS. I PULLED OVER TO THE SIDE AND THE CAR STARTED SHAKING. I HAD AN OBD II MACHINE IN MY CAR AT THE TIME AND RAN A DIAGNOSTIC. CHECK ENGINE CODE P2111 CAME UP. AFTER RESEARCHING THE CODE IT SAYS IT HAS TO DO WITH THE THROTTLE BODY. I ALSO NOTICED THAT THERE ARE SO MANY DISCUSSION FORUMS OUT THERE WITH PEOPLE WHO ARE HAVING THE SAME ISSUE. *TR
Engine, Sep 1, 2012
WHLE DRIVING MY 2010 FORD FUSION, THE CAR WILL JUST STALL AND CUT OFF WHILE DRIVING WITH NO WARNING, THE ENGINE LIGHT AND THE WRENCH LIGHT COMES ON, I WILL TURN OFF THE CAR, WAIT A FEW MINUTES AND IT WILL RESTART, THIS HAPPENS CONSISTANTLY SOMETIMES AS MUCH AS 4 TIMES A DAY, THIS IS DEFINITIELY A SAFETY ISSUE BECAUSE ONE TIME WHEN THE CAR STALLED, I WAS ALMOST HIT FROM BEHIND. *TR
Engine, Aug 30, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING 20 MPH THE VEHICLE STALLED. THE CONTACT WAS ABLE TO MANEUVER TO THE SHOULDER IN ORDER TO RESTART THE VEHICLE. THE DEALER WAS CONTACTED WHO ADVISED THE CONTACT TO BRING THE VEHICLE IN TO RUN A DIAGNOSTIC TEST. THE VEHICLE WAS NOT TAKEN TO THE DEALER. IN ADDITION, THE CONTACT STATED THAT VEHICLE WOULD NOT MOVE WHEN IT WAS SHIFTED IN DRIVE OR REVERSE. THE FAILURE MILEAGE WAS 46,000.
Electrical system, Vehicle speed control, Engine, Aug 28, 2012
I WAS DRIVING DOWN THE HIGHWAY WHEN I NOTICED THAT I COULD NO LONGER ACCELERATE. I COASTED TO A STOP, THE CAR SHAKING AS IT CAME TO A STOP. I PLACED THE CAR IN PARK, TURNED THE CAR OFF, AND RESTARTED. IT STARTED UP FINE, AND THEN IT HAPPENED AGAIN ABOUT 10 MINUTES LATER. AFTER A MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM, I THOUGHT IT WAS PERHAPS "BAD GAS" AND MOVED ON. TWO WEEKS LATER, IT HAPPENED TWICE, ONCE STOPPING ME IN THE MIDDLE OF A BUSY INTERSECTION (BECAUSE THIS TIME I WASN'T GOING 60MPH THIS TIME). THE DIAGNOSIS FROM FORD: A FAULTY THROTTLE BODY SENSOR. THE CAR IS BARELY THREE YEARS OLD, IT HAS A SIGNIFICANT DEFECT (NOT CAUSED BY WEAR-AND-TEAR OR USER-ERROR), BUT IT IS NOT COVERED UNDER THEIR WARRANTY. THE MECHANIC AT FORD SAYS THAT THEY SEE A LOT OF THESE SITUATIONS. THEY ARE GROSSLY NEGLIGENT IN NOT WARNING FAMILIES AND OFFERING TO FIX THEIR MISTAKES BY REPLACING THE BAD THROTTLE BODY COMPONENTS. *TR
Engine and engine cooling, Fuel/propulsion system, Aug 20, 2012
ON 8/19/12, WE WERE TRAVELING ON I-96 IN THE LEFT LANE AT 70 MPH WHEN THE CAR SUDDENLY LOST POWER AND I COULD BARELY DRIVE TO THE RIGHT SHOULDER. THE MOTOR SPUTTERED AND SEEMINGLY TRY TO DIE. THE WRENCH LIGHT CAME ON. I TURNED OFF THE MOTOR, CALLED FOR HELP, WHEN HELP ARRIVED, THE TECHNICIAN ASKED ME TO START THE CAR. IT STARTED. MY WIFE AND I WERE ABLE TO GET HOME. ON 8/20/12, I TOOK IT TO A FORD DEALER TO GET THE MATTER CHECKED AS WELL AS GET AN OIL CHANGE. THE DEALER "SCOPED" THE COMPUTER AND COULD FIND NOTHING WRONG. THIS EVENING, 8/20/12, I WAS DRIVING AT 35 MILES AN HOUR WHEN THERE WAS A LURCH AND I LOST POWER. I COULD NOT ACCELERATE SO I TURNED OFF THE IGNITION, WAITED A FEW SECONDS, AND TURNED ON THE MOTOR. I WAS ABLE TO DRIVE HOME. I'VE CHECKED A WEBSITE THAT INDICATES THERE HAVE BEEN QUITE A FEW OTHER PROBLEMS ALONG THE SAME LINES AS I EXPERIENCED. I WILL TAKE THE CAR BACK TO THE DEALER FOR A CHECK AGAIN BUT BASED UPON WHAT I READ ABOUT OTHER COMPLAINTS, I DOUBT IF THE DEALER WILL FIGURE OUT THE ISSUE. THIS IS A VERY DANGEROUS SITUATION PARTICULARLY WHILE DRIVING ON A FREEWAY AT 70 MPH AND LOSING TOTAL POWER. HAD WE NOT BEEN DRIVING ON A SUNDAY WHEN TRAFFIC WAS RELATIVELY LIGHT, WE WOULD UNDOUBTEDLY HAVE BEEN IN A SERIOUS ACCIDENT. *TR
Engine and engine cooling, Power train, Aug 18, 2012, fire
RETURNING TO TN FROM VACATION IN FL ON 7/15/12. TRAVELING BEFORE BIRMINGHAM, AL - HEARD A LOUD BOOM SOUND (LIKE A TIRE BLOW OUT), THEN HEARD A ROAR. AS WE SIGNALED TO MOVE FROM THE FAST LANE TO THE EMERGENCY LANE - FLAMES WERE OVER THE BACK WINDOW OF THE CAR. BY THE TIME THAT WE REACHED THE EMERGENCY LANE, THE ENTIRE CAR WAS ENGULFED IN FLAMES BOTH INSIDE AND OUTSIDE. THE CAR WAS ENTIRELY ENGULFED IN FLAMES WITHIN 10 TO 20 SECONDS. I HAD PURCHASED THE CAR FROM MOSS MOTOR COMPANY IN SOUTH PITTSBURGH, TN ON 6/4/12. THE CAR HAD ISSUES WITHIN TWO WEEKS THAT REQUIRED THE CAR TO BE TOWED BACK TO THE DEALER FOR POWERTRAIN ISSUE. DEALER DID NOT SHARE THE TICKET WITH ME ON REPAIRS THAT WERE COMPLETED TWO WEEKS BEFORE THE CAR EXPLODED. BUT THEY KEPT THE CAR FOR OVER ONE WEEK TO FIX THE ISSUE THAT CAUSED IT TO STOP PULLING WHILE DRIVING. THIS WAS THE FIRST LONG TRIP THAT I HAD TAKEN IN THE CAR. MY TWO PASSENGERS EXPERIENCED MILD BURNS BUT WE LOST ALL PERSONAL ITEMS IN THE CAR DUE TO THE SPEED THAT THE CAR BURNED. ALABAMA HIGHWAY PATROL WORKED THE EXPLOSION AND FIRE DEPARTMENT HAD TO WORK THE FIRE. STATE FARM ASSURED ME THAT THEY WOULD INVESTIGATE THE CAUSE OF THE FIRE BUT HAS JUST INFORMED ME THAT THEY DID NOT DO A THOROUGH INVESTIGATION. I HAVE WITNESS NAMES AND CONTACT INFORMATION AS WELL AS PHOTOGRAPHS THAT THEY TOOK AS THE CAR BURNED IF NEEDED. *TR