2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: engine
793 reports, newest first. Show all
Vehicle speed control, Engine, Mar 2, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE DID NOT ACCELERATE. THE VEHICLE WAS IDLING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER STATED THAT THE VEHICLE DID NOT QUALIFY FOR THE WARRANTY EXTENSION. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Engine, Feb 27, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
Vehicle speed control, Engine, Jan 30, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE THROTTLE BODY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 245,000. THE VIN WAS NOT AVAILABLE.
Engine, Fuel/propulsion system, Jan 25, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING, THE CHECK ENGINE SENSOR WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK HAD FAILED CAUSING FUEL TO LEAK OUT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT IN OCTOBER OF 2016, THE VEHICLE WAS INSPECTED UNDER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM) DUE TO THE PREVIOUS INSPECTION PERFORMED. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 105,000......UPDATED 03/08/17 *BF *CN
Engine, Dec 28, 2016
WITHOUT WARNING, DRIVING HIGHWAY SPEEDS WE LOST POWER. GOT THE CAR STARTED AGAIN AND REALIZED THERE WAS NO HEAT, THEN NOTICED THE TEMPERATURE GAUGE WAS ON HOT. THE BATTERY LIGHT, CHECK ENGINE LIGHT AND WRENCH LIGHT TURNED ON. WE EVENTUALLY HAD TO BE TOWED AT A COST OF $460. THE MASTER MECHANIC IDENTIFIED THE WATER PUMP CRACKED, THEN RESEALED ITSELF AND COOLANT MIXED WITH THE OIL WHICH KILLED THE ENGINE. HE SAID THERE WOULD HAVE NOT BEEN ANY WARNING AND THIS ISSUE HAS BEEN SEEN BEFORE AND IS CATASTROPHIC. WE NOW HAVE TO REPLACE THE ENGINE AT A COST OF $8000. THERE ARE FORUMS ONLINE WITH OTHER FUSION OWNERS EXPERIENCING THE SAME ISSUE BUT NO RECOGNITION OR RECALL FROM FORD. I HAVE HAD ISSUES WITH THIS CAR SINCE THE DAY I BOUGHT IT. I HAD TO HAVE MY ELECTRONIC THROTTLE BODY REPLACED TWICE, ALSO NOT A RECALL BY FORD BUT A CUSTOMER SATISFACTION PROGRAM. I GUESS THEY ARE OK WITH HAVING CARS LITERALLY TURNING OFF AT HIGHWAY SPEEDS BEFORE THEY FIX THE ISSUES. *TR
Electrical system, Electronic stability control (ESC), Engine, Dec 20, 2016, fire
MY CHILD WAS DRIVING MY FORD 2010 FUSION AND IT SUDDENLY CAUGHT FIRE DESTROYING THE ENGINE AND SURROUNDING COMPONENTS, EVERYTHING INSIDE THE CAR WAS MELTED. FIRE DESTROYED THE FRONT OF THE INSIDE OF THE CAR . THERE WERE NO CHECK ENGINE LIGHTS OR OTHER WARNING SIGNS DISPLAYED ON THE CAR DASHBOARD. *TR
Engine, Nov 30, 2016
WHILE DRIVING AT APPROXIMATELY 40 MPH, THE CAR BEGAN TO SHAKE AND IMMEDIATELY LOST POWER. THE SERVICE ENGINE SOON LIGHT ILLUMINATED AND THE CAR WOULD NOT ACCELERATE IN TRAFFIC. LUCKILY OUR HOUSE WAS WITHIN 1 MILE OF WHERE THE FAILURE HAPPENED. AFTER MAKING IT HOME WE HAD THE OBD ENGINE CODE READ AND IT STATED THAT IT WAS AN ISSUE WITH THE THROTTLE BODY. WE FOUND OUT SEARCHING THE INTERNET THIS IS A KNOWN ISSUE AND FORD HAS EXTENDED THE WARRANTY FOR THIS ISSUE TO 10 YEARS 150,000 MILES. CAR IS 6 YEARS OLD WITH 109,000 MILES. AFTER TURNING THE CAR OFF AND BACK ON THE SERVICE ENGINE SOON LIGHT WAS NO LONGER ILLUMINATED. WE IMMEDIATELY SCHEDULED SERVICE AT A LOCAL FORD DEALERSHIP. DEALERSHIP CLAIMED THEY WOULD NOT MAKE ANY REPAIRS UNDER FIELD SERVICE ACTION NUMBER: 13N03 BECAUSE THE SERVICE ENGINE SOON LIGHT WAS NO LONGER ILLUMINATED. THEY SUGGESTED WE RETURN WHEN THE CAR EXHIBITS THE ISSUE AGAIN. IN OTHER WORDS "COME BACK NEXT TIME YOUR CAR FAILS WHILE DRIVING". THIS IS A KNOWN ISSUE, WITH DANGEROUS CONSEQUENCES, AND SERVICE WAS REFUSED. WE CONTACTED FORD CUSTOMER RELATIONS AND WAS TOLD THE CAR SHOULD HAVE BEEN FIXED. THEY CONTACTED THE DEALER AND AFTERWARDS REVISED THEIR STATEMENT, CLAIMING THE SERVICE ENGINE SOON MUST BE ILLUMINATED FOR THE REPAIR TO BE COVERED UNDER FIELD SERVICE ACTION NUMBER: 13N03. THIS IS A KNOWN INTERMITTENT ISSUE, AND ACCORDING TO THE SERVICING DEALER "THE CODE IS CLEARED AFTER RESTARTING THE VEHICLE 3 TIMES". THIS WAS NEVER MENTIONED WHEN MAKING THE SERVICE APPOINTMENT. IF THE BURDEN OF PROOF WAS ON US, WE WOULD HAVE TAKEN THE CAR IMMEDIATELY TO THE DEALERSHIP. NOW WE ARE SIMPLY WAITING FOR THE FAILURE TO OCCUR AGAIN SO WE CAN HAVE THE REPAIRS MADE. HOPEFULLY, THE FAILURE DOES NOT HAPPEN AT HIGHWAY SPEEDS. *TR
Air bags, Vehicle speed control, Engine, Nov 9, 2016
MY VEHICLE HAS THE TENDENCY OF REDUCING ACCELERATION, WHEN YOU ARE DRIVING AT A SPEED OF 35 OR ABOVE THE CAR WILL SLOW DOWN AND ALMOST COME TO A COMPLETE STOP. IF YOU ARE IN THE FAST LANE AND YOUR CAR WILL NOT ACCELERATE WHAT CAN YOU DO IF THERE IS LOTS OF TRAFFIC BEHIND YOU, THIS WILL DEFINITELY CAUSE AN ACCIDENT BECAUSE YOU HAVE NO WHERE TO GO AND CARS ARE RIGHT UP ON YOU. THIS IS AN ACCIDENT WAITING TO HAPPEN. THIS PROBLEM HAS HAPPENED TO ME 4 TIMES WHEN I WAS ON JUST THE STREETS AND NOT THE HIGHWAY, I WAS GOING 45 MPH AND ALL OF A SUDDEN MY CAR LOSES SPEED AND IT WENT ALL THE WAY DOWN AND NO MATTER HOW MUCH I TRIED TO ACCELERATE IT WOULD NOT GO ANY FASTER, SO I COASTED OVER TO THE SIDE OF THE ROAD AND TURNED THE ENGINE OFF AND CALLED MY SON TO MEET ME BECAUSE I DIDN'T KNOW IF IT WOULD START AGAIN. IT DID BUT THE ENGINE LIGHT STAYED ON. I STARTED DRIVING IT AGAIN AND IT DID THE SAME THING. I GOT A LITTLE CLOSER TO HOME AND PULLED OVER TO THIS EXXON GAS STATION; SIT THERE UNTIL MY SON CAME AND HE STARTED IT AGAIN AND HE FOLLOWED ME HOME. A FEW DAYS LATER IT DID IT AGAIN; IT HAS DONE THIS 4 TIMES EVEN THIS MORNING ON MY WAY TO THE FORD DEALERSHIP WHOM I THOUGHT WAS GOING TO FIX THE PROBLEM BUT WANTED ME TO PAY THEM $115 OUT OF POCKET FOR A DIAGNOSTIC THAT I SHOULD NOT BE PAYING ANYTHING THAT IS THEIR MISTAKE OR MESS UP. I WILL SEE IF I CAN ROUND UP ENOUGH COMPLAINTS FOR A CLASS ACTION LAWSUIT, BECAUSE WHY WOULD I HAVE TO PAY FOR SOMETHING THAT'S THEIR FAULT WHEN THE CAR WAS BUILT.
Engine, Nov 2, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE AT A DEALER FOR ROUTINE REPAIR, THE TECHNICIAN DIAGNOSED THAT THE REAR MAIN SEAL WAS LEAKING OIL AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 37,940. UPDATED 01/04/17*LJ UPDATED 02/13/17.*JB
Engine, Nov 2, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 45 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE STALLED AND THE CHECK ENGINE AND SERVICE ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 89,000.
Engine, Oct 9, 2016
HI I NEED HELP WITH GETTING MY CAR FIX. I TOOK MY CAR IN FOR THE RECALL ON THE THROTTLE AND MY CAR STILL ISN'T FIX. I'VE TAKEN IT IN THREE DIFFERENT TIME. THE FIRST TWO TIMES THEY FIX TO PARTS. THE THIRD TIME, THEY ARE TRYING TO CHARGE ME. I SAW IN THE RECALL ABOUT THE CRACK WHICH CAN LEAK GAS. MY CAR HAS THE CRACK THEY PUT ON MACHINE AND I HAVE PRINT OUT. FORD OF UPLAND CALIFORNIA WON'T FIX CAR UNLESS I PAY. WHAT STEPS DO I TAKE NOW? I'M AFRAID OF GETTING INTO AN ACCIDENT. MY CAR ACTS AS THEY IT'S GOING TO SHUT OFF. MY PAPERWORK SHOWS THAT THE MACHINE SAYS EVAPORATION LEAK FROM FILTER NECK. PLEASE HELP THIS IS SECOND COMPLAINT I'VE MADE.
Suspension, Engine, Oct 4, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE VEHICLE VIBRATED ABNORMALLY AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V222000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. THE VIN WAS NOT AVAILABLE.
Structure, Vehicle speed control, Engine, Sep 27, 2016
TAKATA RECALL- MY CAR STALLS AND DOESNT TURN ALL THE WAY. IF I SLOW DOWN OR STOP THE CAR WILL GIVE OUT I GOT A DIAGNOSTIC DONE THREE TIMES AND THREE DIFFERENT THINGS CAME UP AND I GOT ALL THE FIX BUT IT STILL DO THE SAME THING I SEE OTHER PEOPLE THAT HAVE THE SAME CAR HAVE THE SAME PROBLEM I WAS ON THE EXPRESSWAY WHEN THIS DID THIS THIS IS VERY DANGEROUS
Engine, Sep 8, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Engine, Sep 1, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE UNTIL THE DEALER REPAIRED IT FOR A MANUFACTURER'S RECALL TO ADDRESS THE CPV VALVE. THE DEALER INDICATED THAT THEY RESET THE CODE, BUT DID NOT REPLACE THE CPV VALVE. SHORTLY AFTER THE REPAIR, THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER INDICATED THAT THE RECALL REPAIR WAS PERFORMED AND THEY WOULD COVER THE LABOR COST IF THE CONTACT REPLACED THE PART. THE MANUFACTURER DID NOT PROVIDE ASSISTANCE. THE MANUFACTURER STATED MORE THAN THREE TIMES THAT THEY WOULD RESPOND BACK IN 24 TO 48 HRS, BUT THE CONTACT WAITED FOR WEEKS WITH NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 126,439.
Engine, Aug 22, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY AND FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THREE TIMES; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *TR
Steering, Power train, Engine, Aug 7, 2016
THIS FIRST HAPPENED TO ME ON JUNE 1, 2016. MY 2010 FORD FUSION LOSES POWER ONCE IN A WHILE WHEN DRIVING. A WRENCH LIGHT APPEARS ON THE DASH BOARD AND THE CAR STARTS TO SLOW DOWN, ACCELERATOR DOES NOT WORK AND SOMETIMES THE CAR STARTS TO SHAKE. YOU WILL HAVE TO PULL OVER, TURN THE CAR OFF FOR A FEW MINUTES AND THEN TURN IT OFF IN ORDER TO DRIVE IT UNTIL THE LIGHT COMES BACK ON AGAIN. IT IS VERY DANGEROUS TO DRIVE IT IN THE HIGHWAY AND SPECIALLY WHEN SPEED LIMIT ITS 50 AND TRUCKS OR OTHER CARS ARE COMING AT A HIGH SPEED BEHIND YOU BECAUSE YOU DO NOT KNOW WHEN THIS IS GOING TO HAPPEN TO YOU AGAIN. I HAVE THIS PROBLEM FOR A FEW WEEKS. I TOOK MY CAR FOR A RECALL FOR SOMETHING ELSE ON JUNE 24, 2016 AND I MENTIONED TO THEM ABOUT THIS ISSUE AND THEY SAID EVERYTHING WAS FINE. BUT I'M SURE IT WILL NOT BE FINE IF I GET INTO A CAR ACCIDENT AFTER COMPLAINING ABOUT THIS ISSUE. THE DEALER WILL ASK IF THE LIGHT ITS ON IN ORDER FOR THEM TO CHECK IT. BUT I HAVE MENTION THAT THE LIGHT GOES ON AND AS SOON AS YOU LOSE POWER AND TURN THE CAR OFF AND ON IT DISAPPEARS.
Engine, Fuel/propulsion system, Aug 4, 2016
WHEN AT A STOP IT STOPS RUNNING. THE IDLE SPEED DROPS AND FLUCTUATES. IT IS STALLING WHEN STOPPED. WRENCH LIGHT CAME ON AND LASTED 20 MILES AND THEN WENT OFF.
Vehicle speed control, Engine, Jul 22, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE CONTROL BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Power train, Engine, Jul 19, 2016
WHEN VEHICLE IS STATIONARY THROTTLE DECREASES TO BELOW 500 RPM, AND SOMETIMES STALLS. TRANSMISSION AND ENGINE CHECK COME IN INTERMITTENTLY. FORD AWARE OF THE THROTTLE BODY AND ACCELERATOR PROBLEM BUT WON'T FIX IT UNTIL BROKEN. TOOK IT TO DEALERSHIP AND PAID $125 FOR DIAGNOSTIC BUT THEY TOLD ME THERE IS NO PROBLEM. I CALLED FORD AND THEY JUST REFERRED ME BACK TO THE DEALERSHIP STATING THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNTIL IT IS BROKEN. PLEASE HELP, I CAN'T DRIVE THE CAR DUE TO THE SAFETY CONCERN.
Power train, Engine, Jul 15, 2016
ENGINE STALLS/SHUTS DOWN WHILE DRIVING. CHECK ENGINE LIGHT CAME ON. ALARM P2111 CAME UP. THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. MY VEHICLE STALLED WHILE TURNING LEFT WITH ONCOMING TRAFFIC. IT DID THIS 3 TIMES WHILE DRIVING HOME FROM WORK. THIS IS AN INTERMITTENT ISSUE. I TAKE IT TO THE DEALER, THEY ADJUST, IT WORKS FOR A WHILE, THEN OCCURS AGAIN. THIS IS A VERY DANGEROUS PROBLEM.
Engine, Jul 12, 2016
WATER PUMP IN MY 2010 FORD FUSION SPORT (3.5 LITER V6 ENGINE) FAILED, CAUSING SEVERE ENGINE DAMAGE AND SUDDEN OVERHEATING. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN I NOTICED THE TEMPERATURE GAUGE RISING QUICKLY TO THE TOP. I HAD TO PULL OVER IMMEDIATELY. THE CAR ONLY HAD 54,000 MILES ON THE ODOMETER AND HAD BEEN WELL MAINTAINED WITH DOCUMENTED REGULAR OIL CHANGES AND PERIODIC MAINTENANCE PERFORMED AT THE DEALERSHIP.
Power train, Electrical system, Engine, Jul 11, 2016
CAR LOOSES POWER AND THE CHECK ENGINE AND TRANSMITION LIGHT COMES ON CAR WHILE DRIVING AT LOW RPMS WHILE DRIVING ON CITY STREETS . HAD TO PULL OVER AND SHUT OFF CAR AND RESTART IN ORDER TO DRIVE HOME . HAD COMPUTER SYSTEM SCANED AND A P2119 CODE COMES UP FOR THROTTLE BODY . JUST HAD CAR IN FOR A 15S34 RECALL PURGE VALVE ASSY AND HAS BEEN DOING THIS SINCE . CLEARED CODE AND FOR A COUPE OF DAYS ITS FINE THEN IT STARTS ALL OVER AGIN
Power train, Vehicle speed control, Engine, Jul 5, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTERWARDS, THE THROTTLE BODY AND TRANSMISSION WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ON THE HIGHWAY WHEN THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE AFTER RESTARTING THE VEHICLE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES SINCE THE FIRST FAILURE. THE CONTACT NOTIFIED ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 84,000.
Vehicle speed control, Engine, Jun 30, 2016
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AT AN INTERSECTION, IT LOST POWER WHILE ATTEMPTING TO ACCELERATE. THE VEHICLE ROLLED AS IF IT WERE SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,180.