2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: service brakes
547 reports, newest first. Show all
Service brakes, Mar 2, 2020
HAD THE REAR BRAKES REPLACED AT TIRES PLUS DUE TO BRAKE FLUID LEAKING. THEY FLUSHED THE BRAKE SYSTEM AND NOW WE ARE GETTING AN ABS HCU (HYDRAULIC CONTROL UNIT) CODE AND THE VALVES ARE NOT CLOSING PROPERLY. WHEN I GOOGLED THIS ISSUE, IT APPEARS FORD RECALLED APPROXIMATELY 600,000 VEHICLES WHICH INCLUDED THE 2010 FORD FUSION, HOWEVER MY VEHICLE WAS NOT INCLUDED IN THE RECALL. THIS ISSUE IS CAUSING THE BRAKE PEDAL TO NOT ENGAGE. MY SON BROUGHT THE CAR INTO A TIRES PLUS IN DULUTH, MN DUE TO THE ISSUE WHEN HE'S DRIVING.
Service brakes, Mar 2, 2020
PERCEIVED LOSS OF BRAKES AS NOTED IN TSB-09-22-11. DEALER SAYS NO RECALL EXISTS FOR THIS CAR BUT THE PROBLEM OCCURRING. BRAKE SYSTEM WARNING LIGHTS CAME ON AND BRAKE PEDAL WENT NOTICABLY CLOSER TO THE FLOOR WHEN DEPRESSED
Service brakes, Feb 26, 2020
MY VEHICLE EXPERIANCED AN ABS EVENT A COUPLE OF MONTHS WHILE DRIVING ON A LIGHTLY SNOW COVERED ROAD. SINCE THE EVENT THE BRAKE PEDAL REQUIRES EXTRA EFFORT TO STOP THE VEHICLE, ULTIMATELY ENDING WITH THE BRAKE PEDAL BEING DEPRESSED TO THE FLOOR BOARD. MY VEHICLE IS EXHIBITING IDENTICAL SYMPTOMS OUTLINED IN FORD'S RECALL 19S54, HOWEVER AFTER SPEAKING WITH CUSTOMER SERVICE I WAS INFORMED THAT MY VEHICLE PRODUCTION DATE OF MAY 2010 IS NOT INCLUDED IN THEIR RECALL. BEING THAT THIS ISSUE AFFECTS OTHER 2006-2010 FORD FUSION VEHICLES I FEEL THAT MY VEHICLE SHOULD BE COVERED UNDER THE ABOVE MENTIONED RECALL. (19S54) MY LOCAL MECHANIC INSPECTED THE BRAKE SYSTEM TODAY AND CAME TO THE SAME CONCLUSION, THAT THE ISSUE IS LIKELY BEING CAUSED BY A DEFECT WITHIN THE ABS VALVE UNIT.
Service brakes, Feb 21, 2020
MY 2010 FORD FUSION'S BRAKES SUDDENLY WENT SOFT WHILE I WAS DRIVING IN AUGUST 2019. ADDITIONAL BRAKE PEDAL TRAVEL WAS REQUIRED TO STOP THE CAR, SO I HAD TO LEAVE LARGE SPACES BETWEEN MY CAR AND OTHER CARS IN ORDER TO HAVE ENOUGH STOPPING DISTANCE. I BROUGHT THE CAR TO MY LOCAL MECHANIC, WHO HAD TO FLUSH THE BRAKE SYSTEM AND INSTALL A NEW HCU. THE REPAIRS COST OVER $1400. IN DECEMBER 2019, A RECALL WENT OUT FOR 2010 FORD FUSIONS FOR THIS EXACT SAME ISSUE. I CONTACTED FORD TO FIND OUT IF I COULD GET REIMBURSED FOR THE REPAIRS. FORD INFORMED ME THAT MY PARTICULAR 2010 FORD FUSION IS NOT COVERED IN THIS RECALL, BECAUSE IT IS ONLY COVERING FORD FUSIONS BUILT BETWEEN FEBRUARY 2009 AND JULY 16, 2009. THEY SAID THAT MY FORD WAS BUILT ON JULY 22, 2009 (6 DAYS AFTER THE RECALL CUT-OFF DATE), AND IS THEREFORE NOT ELIGIBLE FOR THE RECALL, EVEN THOUGH IT HAD THE EXACT SAME ISSUE AS DESCRIBED IN THE RECALL AND THE MECHANIC HAD TO MAKE THE EXACT SAME REPAIR THAT IS PRESCRIBED IN THE RECALL. NHTSA, I HAVE LOOKED THROUGH OTHER CUSTOMER COMPLAINS AND HAVE FOUND MULTIPLE PEOPLE WHO HAVE HAD THIS SAME ISSUE, AND WHO HAVE BEEN TOLD BY FORD THAT THEIR CAR IS NOT COVERED FOR THE RECALL BECAUSE IT FALLS OUTSIDE THAT VERY SPECIFIC DATE RANGE. I URGE YOU TO EXPAND THE DATE RANGE FOR THIS RECALL. THIS IS AN ISSUE THAT HAPPENS SUDDENLY, WHILE THE VEHICLE IS IN MOTION, AND IMPAIRS VEHICLE STOPPING DISTANCE SIGNIFICANTLY. IT HAS HAPPENED ALREADY TO MANY PEOPLE, NOT ONLY THOSE WHO HAD FORD FUSIONS BUILT BETWEEN THE SPECIFIC RECALL DATE RANGE, AND IT WILL CONTINUE TO HAPPEN UNLESS PEOPLE ARE NOTIFIED OF THE RECALL AND ENCOURAGED TO BRING THEIR CARS IN TO REPAIR THIS ISSUE. MALFUNCTIONING BRAKES CAN CAUSE SERIOUS ACCIDENTS. PLEASE NOTE THE URGENCY OF THIS ISSUE AND WORK WITH FORD TO EXPAND THE RECALL DATES.
Service brakes, Feb 19, 2020
FROM 6/2019 UNTIL 1/2020, INTERMITTENT AND SIGNIFICANT BRAKE PEDAL TRAVEL WOULD OCCUR AFTER AN ABS EVENT, SUCH AS LOSS OF TRACTION DUE TO ROUGH ROAD (E.G. GRAVEL, POT-HOLE). THIS WOULD HAPPEN WHILE BRAKING AT HIGHWAY SPEEDS OR COMING TO A STOP IN THE CITY. BRAKING WAS SEVERELY REDUCED AFTER EVENT WITH GRADUAL IMPROVEMENT AFTER PUMPING THE BRAKE PEDAL. DURING A SNOWSTORM IN 1/2020, FREQUENT ABS EVENTS OCCURRED DUE TO LOSS OF TRACTION, AND THE ISSUE TRANSITIONED FROM BEING INTERMITTENT TO CONSTANT. EXCESSIVE BRAKE PEDAL TRAVEL WAS CONSTANT AT ALL SPEEDS (IN PARK, CITY, HIGHWAY) AND THE ISSUE WAS DIAGNOSED BY DEALER AS A FAILURE OF THE ABS HYDRAULIC CONTROL UNIT (HCU). DEALER RECOMMENDED REPLACEMENT OF HCU AND FLUSH OF BRAKE FLUID WITH REPLACEMENT OF DOT4 FLUID AT VEHICLE OWNER'S EXPENSE. THIS ISSUE, WITH THE SAME REPAIR PLAN, WAS FOUND BY THE VEHICLE OWNER TO BE ADDRESSED UNDER A RECALL FOR 2006-2010 MODEL YEAR FORD FUSIONS (19S54); HOWEVER, THE VEHICLE OWNER'S 2010 FORD FUSION WAS NOT INCLUDED IN THIS RECALL. FROM THE OWNER'S EXPERIENCE, IT IS CLEAR THAT THE ISSUE ADDRESSED IN THE RECENT RECALL MUST BE EXPANDED TO INCLUDE MORE VEHICLES, SUCH AS THE OWNER'S VEHICLE
Service brakes, Feb 18, 2020
WITHING DRIVING LESS THAN 5 MINUTES, THE BRAKES BECAME NON-RESPONSIVE. AFTER SEVERAL ATTEMPTS AND PRESSING ON THE BREAK PEDAL HARDER, WE WERE ABLE TO GET THE VEHICLE TO FINALLY COME TO A STOP. WE WERE DRIVING LESS THAN 40 MPH. WE HAD TO DEPRESS THE BRAKE PEDAL TO THE FLOORBOARD TO GET THE CAR TO SLOW DOWN. IT WAS TERRIFYING. HEARD THERE WAS A RECALL, BUT WHEN CONTACTING FORD THEY JUST GAVE ME A CASE NUMBER & HASN'T REACHED OUT TO ME SINCE EVEN THOUGH MY ISSUE WAS RECENT & THE RECALL WAS RECENT. AFTER THIS HORRENDOUS CUSTOMER SERVICE AND LACK OF RESPONSE, THIS WILL BE MY LAST FORD. THE REPAIRS COST US OVER ALMOST 2K.
Service brakes, Feb 18, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE DRIVING AT 30 MPH, THE ABS WARNING LIGHT AND BRAKE FAILURE WARNING LIGHT ILLUMINATED WHILE ATTEMPTING TO DEPRESS THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO (GALPIN FORD LOCATED AT 15505 ROSCOE BLVD, NORTH HILLS, CA 91343) BUT WAS NOT DIAGNOSED DUE TO THE COST. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT SUBJECTED TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. CONSUMER STATES THAT FAILURE HAS OCCURRED ON SEVERAL OCCASIONS. ON EACH OCCASSION THE ABS WARNING LIGHT AND BRAKE FAILURE WARNING LIGHT ILLUMINATED. CONSUMER SAYS THAT AFTER TURNING THE VEHICLE OFF THE WARNING LIGHTS GO OFF AND THEN BRAKES WORK AGAIN. *DL
Service brakes, Feb 16, 2020
THE VEHICLE HAS A SOFT BRAKE PEDAL FOR APPROXIMATELY THE LAST 18 MONTHS AND FURTHER BRAKE TRAVEL IS REQUIRED TO GET THE SAME OR SIMILAR BRAKING PERFORMANCE, OFTEN TO THE FLOOR. OCCASIONALLY, THIS BECOMES CONCERNING WHEN COMING TO A STOP LIGHT OR STOP SIGN AS THE VEHICLE DOES NOT SEEM TO ALWAYS SLOW OR STOP CONSISTENTLY. ADDITIONALLY, A PROBLEM OCCURS WHEN THE VEHICLE HAS BEEN SITTING FOR A FEW HOURS, SUCH AS OVERNIGHT OR AFTER WORK. WHEN FIRST APPLYING THE BRAKES, THERE IS ALMOST NO BRAKING THAT HAPPENS. THIS IS AT SLOW SPEEDS, 1-5 MPH. EXAMPLE, APPROXIMATELY WEEKLY, WHEN BACKING OUT OF A PARKING SPACE THE VEHICLE WILL CONTINUE TO ROLL A FEW FEET (3-5 FEET) EVEN WHEN THE BRAKE PEDAL IS DEPRESSED ALL THE WAY TO THE FLOOR. THIS IS AT VERY SLOW SPEEDS, DEFINITELY UNDER 5 MPH. AT THOSE SPEEDS THE VEHICLE SHOULD STOP IMMEDIATELY. THIS HAS RESULTED IN NEARLY BACKING INTO VEHICLES. THE VEHICLE WAS TAKEN A FORD DEALER TO DIAGNOSE THE ISSUE. THE DEALER STATED A HYDRAULIC CONTROL UNIT IN THE BRAKING SYSTEM WAS STUCK AND WOULD NEED TO BE REPLACED. THIS DIAGNOSIS IS VERY SIMILAR, IF NOT THE SAME AS NHSTA CAMPAIGN 19V904000 AND FORD RECALL 19S54. HOWEVER, MY VEHICLE IS NOT CONSIDERED PART OF THAT RECALL DUE TO DATE OF MANUFACTURE. SINCE THE PROBLEMS SEEM TO BE THE SAME, PLEASE URGE FORD TO EXPAND THE RECALL TO INCLUDE ALL AFFECTED VEHICLES FOR THIS SAFETY ISSUE.
Service brakes, Feb 14, 2020
WAS DRIVING OUT OF A PARKING LOT AND TRIED TO BRAKE. SUDDENLY MY BRAKE LIGHT, ABS LIGHT, AND SERVICE ADVANCETRAC LIGHTS COME ON THE DASH. THE PEDAL GOES ALL THE WAY TO THE FLOOR AND MY CAR IS NOT STOPPING. TO AVOID GETTING T BONED I HAVE TO PULL THE EMERGENCY BRAKE. BROUGHT THE CAR TO GET FIXED AND MY ABS/ HCU UNIT FAILED. THE COST TO REPAIR WAS CRAZY HIGH. LOOKED IT UP AND FORD IS CURRENTLY DOING A RECALL FOR 2006-2010 FORD FUSIONS FOR THE EXACT SAME REASON MY BRAKES FAILED. THEY ARE NOT INCLUDING HYBRIDS IN THIS RECALL FOR SOME REASON. I WOULD HIGHLY ENCOURAGE FORD TO INCLUDE HYBRIDS IN THE RECALL AS CLEARLY IT DOESN'T MATTER IF IT IS A HYBRID OR NOT. FORD FUSIONS FROM 2006-2010 ARE HAVING THIS ISSUE AND IT COULD HAVE HAPPENED TO ME ON THE HIGHWAY. WOULD HAVE BEEN FATAL AT THAT POINT BECAUSE WITH NO BRAKES GOING 65 MPH, NOT GOOD!
Service brakes, Feb 7, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS THE BRAKE PEDAL WAS APPLIED HOWEVER WAS SLOW TO RESPOND AND FAILED TO STOP. THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO PALMETTO FORD LINCOLN 1625 SAVANNAH HWY, CHARLESTON, SC 29407 (843) 571-3673, WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO. JONES FORD 5757 RIVERS AVE, NORTH CHARLESTON, SC 29406 843) 744-3311 WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER, REAR BRAKES, FLUID FLUSH AND POWER BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER FAILURE RECURRED. THE VEHICLE WAS TAKEN TO BONNELL MOTORS INC 353 CAMBRIDGE ST, WINCHESTER, MA 01890 (781) 729-9700 WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 19V904000 SERVICE BRAKES, HYDRAULIC. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 84,000. THE VIN WAS INVALID.
Service brakes, Feb 7, 2020
MY CAR IS DOING EXACTLY WHAT THE CURRENT RECALL IS FOR, BUT THE DEALERSHIP SAID MY CAR ISN'T UNDER RECALL. I AM HAVING TO PRESS MY BRAKES MUCH HARDER IN ORDER FOR THE BRAKING TO ENGAGE. I WAS DRIVING TO AND FROM WORK AND HAD TO PRESS MY BRAKES ALL THE WAY DOWN BEFORE IT WOULD START TO EVENTUALLY SLOW DOWN.
Other or unspecified, Service brakes, Feb 3, 2020
WHEN OPERATING MY VEHICLE IT MAKES AUDIBLE BREAKING SOUNDS. WHEN COMING TO A STOP YOU CAN HEAR THE SCREECHING OF BRAKES. IT WAS LIGHT, BUT IT SEEM'S LIKE IT'S GETTING LOUDER THOUGH. THIS HAPPENS WHEN DRIVING IN TOWN ON THE STREETS.
Service brakes, Jan 31, 2020
EXCESS BRAKE PEDAL TRAVEL TO STOP. APPEARS TO BE AN ISSUE WITH THE BRAKE ABS MODULE AND NOT THE BRAKE MASTER CYLINDER.
Service brakes, Jan 31, 2020
BRAKES FAILED , BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR NO PRESSURE TO STOP THE MY VEHICLE HAD TO USE EMERGENCY BREAK TO STOP IT HAD TO CALL TOW TRUCK TO BRING IT TO HALLIBURTON AUTO CLINIC TO SEE WHAT WAS GOING ON WITH THE BREAKING AND IT CHECKED OUT TO BE ABS HYDRAULIC CONTROL UNIT. THE MECHANIC ASKED DID I WANT IT FIXED I TOLD HIM YEAH BECAUSE IT COULDN'T BE DRIVEN AND ITS MY ONLY TRANSPORTATION . SO THEY FIXED IT AFTER PAYING FOR SERVICE I GOT A LETTER ABOUT THE RECALL .I CALLED FORD TO SEE WHAT TO DO ABOUT A REIMBURSEMENT THEY SAY I HAVE TO WAIT FOR THE 2ND LETTER
Service brakes, Jan 28, 2020
I STEPPED ON THE BRAKE HARD AND THE ABS ENGAGED. AFTER THAT, IT WAS LIKE MY BRAKES WERE ALMOST GONE. THEY ALMOST WENT TO THE FLOOR. THIS HAS HAPPENED SEVERAL TIMES. SOMETIMES IT STAYS LIKE THAT FOR MANY DAYS. OTHER TIMES THE BRAKES COME BACK AFTER A COUPLE OF DAYS. THE LAST TIME THIS HAPPENED, A WEEK AGO, THE BRAKES NEVER FULLY CAME BACK. THEY ARE STILL 75% -80% GONE AFTER I STEPPED ON THE BRAKE HARD. I WAS IN MOTION BOTH ON A CITY STREET AND ON A HIGHWAY WHEN THIS HAPPENED. I WAS NOT TURNING. I BELIEVE THIS IS RELATED TO THE RECALL THAT WAS JUST ISSUED: 19S54. HOWEVER, THIS RECALL DOES NOT SHOW UP UNDER MY VIN NUMBER. I CONTACTED FORD CORPORATE AND THEY TOLD ME THAT MY VEHICLE WAS NOT INCLUDED IN THE RECALL NOTICE BECAUSE THE BUILD DATE WAS OUTSIDE OF THE AFFECTED DATE RANGE. HOWEVER, I BELIEVE THE DATE IN THEIR SYSTEM MIGHT BE WRONG FOR MY VEHICLE AS IT SAYS THAT THE BUILD AND RELEASE DATE ARE THE SAME DATE. IN ADDITION, I HAVE A COUPLE OF THE INVOICE THE DEALERSHIP GAVE ME FOR MY CAR. THE DATE ON THE INVOICE IS BEFORE THE BUILD DATE FORD HAS IN THEIR DATABASE. PLEASE HELP!
Service brakes, Jan 27, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS INSPECTED. THE MECHANIC WAS UNABLE PROVIDE A CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.
Service brakes, Jan 23, 2020
WHILE DRIVING AND IMMEASURABLE AFTER AN ANTILOCK BRAKING INCIDENT, BRAKES BECOME VERY SOFT AND THERE IS A LOT MORE TRAVEL WHEN DEPRESSING THE BRAKE PEDAL TO STOP. VEHICLE THEN TAKES LONGER AND A LOT MORE PRESSURE ON THE BRAKE PEDAL TO STOP VEHICLE.
Service brakes, Jan 21, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WENT TO THE FLOOR. THERE WAS NO WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE CONWAY HEATON INC DEALER (502-348-3929, LOCATED AT 810 N 3RD ST, BARDSTOWN, KY 40004) WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD NO BRAKES. THE TECHNICIAN REPLACED THE MASTER CYLINDER AND THE HYDRAULIC CONTROL UNIT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 154,493.
Electrical system, Service brakes, Fuel/propulsion system, Jan 15, 2020
IN MOTION ON HIGHWAY WITH CRUISE CONTROL CAR DASHBOARD SHOWS 'STOP SAFELY NOW' LOOSE ACCELERATION. TURN CAR OFF THEN BACK ON AND CAN DRIVE. CHECK ENGINE LIGHT ON. TOLD VACUUM PUMP CREATING ISSUE. REPLACED AND CAR OKAY. WHILE IN MOTION ON HIGHWAY DURING ACCELERATION 'STOP SAFELY NOW' ENTIRE CAR SHUTS DOWN WHILE DRIVING. LOSS OF BRAKES, STEERING, ACCELERATION. GET CAR TOWED BACK TO SHOP AND TOLD ACID LEAK DEGRADED WIRE HARNESS. BUT ALSO TOLD THEY CAN'T ENSURE THE CAR WILL BE FIXED FROM REPAIRING. HOW DOES A BATTERY LEAK SO BAD WITHOUT ANY CRACKS. NO SHOP CAN CONFIRM THE ACID LEAK IS CAUSING THE BRAKE ISSUE. POSSIBLE ABS MODULE, ELECTRONIC CONTROL, O2 SENSOR REPLACEMENT TOO.
Service brakes, Jan 9, 2020
TL* THE CONTACT'S DAUGHTER OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT REQUIRED EXTRA EFFORT TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO BILL COLLINS FORD LINCOLN OF LOUISVILLE LOCATED AT 4220 BARDSTOWN RD, LOUISVILLE, KY 40218, (502)459-9550, TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Service brakes, Jan 9, 2020
RECALL: 19S54 IS ONLY ALLOWING FUSIONS MANUFACTURED UP TO 07/09. MY FUSION WAS MADE IN SEPT. AT THE MEXICO PLANT. VEHICLE EXHIBITS EXACT SYMPTOMS AND IS CURRENTLY EXHIBITING THEM. SECOND TIME THIS HAS HAPPENED. LAST YEAR HAD ABS EVENT AND PEDAL TRAVELED FURTHER. VALVE BECAME UNSTUCK BY ITSELF AND WAS FINE UNTIL THE OTHER DAY WHEN ANOTHER ABS EVENT OCCURRED AND PEDAL IS TRAVELING FURTHER NOW. LATEST EVENT, WAS TRAVELING DOWN SLIGHT HILL ON A SNOWY ROAD AND NEEDED TO STOP. IT WAS A LONG ABS EVENT. AFTER COMING TO COMPLETE STOP, WAITED A MINUTE OR SO AND BEGAN TRAVELING WITH TRAFFIC AGAIN. WENT TO SLOW DOWN/STOP AGAIN AND NOTICED PEDAL IS TRAVELING FURTHER. THIS VEHICLE SHOULD BE INCLUDED IN THIS RECALL
Service brakes, Jan 6, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 40 MPH, THE ANTI-LOCK BRAKES ENGAGED AUTOMATICALLY. THE DRIVER DEPRESSED THE BRAKE PEDAL TO THE FLOORBOARD AND THE VEHICLE SLOWLY STOPPED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE TWO SENSORS WERE REPLACED; HOWEVER, THE FAILURE RECURRED. WHILE DRIVING ON SLICK ROADS AND OVER A PATCH OF ICE, THE ANTI-LOCK BRAKES ENGAGED AGAIN AND THE CONTACT LOST ALL BRAKE POWER. THE CONTACT PULLED OVER AND PARKED THE VEHICLE FOR AWHILE. AFTERWARDS, THE BRAKE POWER RETURNED. ON ANOTHER OCCASION, WHILE DRIVING IN THE RAIN, THE ANTI-LOCK BRAKES ENGAGED AGAIN. THE CONTACT COASTED INTO A PARKING LOT AND PUMPED THE BRAKE PEDAL NUMEROUS TIMES. AFTERWARDS, THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT CALLED MOUNTAINEER FORD LINCOLN MITSUBISHI (615 N EISENHOWER DR, BECKLEY, WV 25801, (304) 461-0505) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE CONTACT NEEDED TO WAIT UNTIL THE RECALL WAS ISSUED AND ADVISED HER TO CALL THE MANUFACTURER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Service brakes, Jan 3, 2020
WHILE DRIVING ON A CITY STREET I CAME TO A STOP LIGHT APPLIED MY BRAKES AND THEY WENT ALMOST TO THE FLOOR. I TOOK MY 2010 FORD FUSION TO LAIRD NOLLER FORD REPAIR SHOP AND WAS TOLD MY ABS HYDRAULIC PUMP WAS FAULTY AND NEEDS TO BE REPLACE AT A COST OF $1,300.00. WHILE THE REPAIR WAS REVIEWING MY BRAKE ISSUE A WORKER MOVED MY VEHICLE KNOWING IT HAD NO BRAKES AND CAUSED DAMAGE TO THE REAR BUMPER AND FENDER. I WOULD THINK A BRAKE PROBLEM OF THIS NATURE WHICH COULD HAVE CAUSED THE DEATH OF MY CHILDREN AND I WOULD BE ON THE RECALL LIST. IN ADDITION, I SHOULD BE REIMBURSED FOR THIS REPAIR SINCE IT IS A MANUFACTORY FAULT AND NOT CAUSED BY ME.
Service brakes, Dec 30, 2019, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE CONTACT STATED THAT SHE HAD TO APPLY MORE PRESSURE TO THE BRAKE PEDAL THAN USUAL TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE SEEMED TO STOP AT A LOWER SPEED THAN THE AMOUNT OF FORCE THAT WAS NEEDED TO APPLY THE BRAKES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE HIP, ANKLE, KNEE, AND WRIST. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT OF A FUTURE RECALL REGARDING THE BRAKES. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Service brakes, Dec 27, 2019
WHEN APPLYING THE BRAKES, IF I ENCOUNTER A SITUATION THAT WOULD ENGAGE ABS, INSTEAD OF ABS TURNING ON, THE BRAKE SUDDENLY TRAVELS TO THE FLOOR. THIS HAS HAPPENED 3 TIMES IN THE PAST YEAR. PRIVATE MECHANIC COULD NOT DIAGNOSE. FORD DEALER SERVICE BLEED THE LINES AND COULD NOT GUARANTEE PROBLEM WAS ELIMINATED. NO CODES ARE PRODUCED.