2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: service brakes
547 reports, newest first. Show all
Steering, Suspension, Service brakes, Hydraulic, Fuel system, Gasoline, Power train, Visibility, Seat belts, Structure, Vehicle speed control, Tires, Equipment, Traction control system, Nov 6, 2012
2010 FORD FUSION SEL. CUSTOMER WRITES IN REGARDS TO CONTINUED TRANSMISSION PROBLEMS.*SMD THE CONSUMER STATED THE TRANSMISSION WOULD SLIP HARSHLY AND HESITATE ON ACCELERATION. THE RECALL REPAIR DID NOT CORRECT THE TRANSMISSION PROBLEMS. IT WAS DETERMINED THAT THE VALVE BODY AND SOLENOID BODY WERE DEFECTIVE. ALSO, ONE OF THE TIRES WAS LEAKING AIR, THERE WAS AN ISSUE WITH THE TRACTION AND BRAKES. THERE WERE NOISES COMING FROM THE FRONT OF THE VEHICLE. THE STEERING WHEEL WOULD NOT LOCK INTO PLACE, THE CD PLAYER DID NOT WORK AT TIMES, THE DRIVER SIDE VISOR DID NOT STAY IN PLACE, THE GAS OVER FLOW TUBE WAS INOPERATIVE, THE VEHICLE WOULD PULL HARD WHEN THE BRAKE WAS APPLIED. THE REAR DRIVER'S SIDE DOOR HAD TO BE SLAMMED EXTREMELY HARD, IN ORDER TO CLOSE IT. THE DRIVER'S SIDE SEAT BELT WAS BACKWARDS. THE PASSENGER SIDE WINDSHIELD WIPER DRAGGED ON THE WINDSHIELD AND THE VEHICLE WOULD SOMETIMES SURGE ON ITS OWN. EACH TIME THE CONSUMER WENT TO THE DEALER ABOUT CERTAIN PROBLEMS, SHE WAS TOLD NO PROBLEMS WERE FOUND.
Service brakes, Hydraulic, Aug 30, 2012
2010 FORD FUSION HYBRID. CONSUMER WRITES IN REGARDS TO VEHICLE BRAKE SYSTEM *TGW THE CONSUMER STATED IN FEB 2010, FORD ISSUED A CUSTOMER SATISFACTION PROGRAM RECALL TO REPROGRAM THE BRAKE SYSTEM. UNFORTUNATELY, THE GENERAL RECALL DID NOT CORRECT THE MALFUNCTION WITH HIS PARTICULAR VEHICLE. SINCE THAT TIME, HE HAS CONTINUED TO EXPERIENCE THE PROBLEM THAT PROMPTED THE RECALL. THE MALFUNCTION OCCURRED RANDOMLY AND WITH NO WARNING. THERE WERE TIMES, WHERE THE VEHICLE HAD BEEN DRIVEN FOR MONTHS, WITH NO PROBLEM. BUT, THEN WITHOUT WARNING, THE MALFUNCTION WOULD OCCUR AGAIN. ACCORDING TO FORD, THE BRAKE SYSTEM SOFTWARE MAY UNNECESSARILY CAUSE THE REGENERATIVE BRAKE SYSTEM TO TRANSITION TO CONVENTIONAL BRAKES, IF THAT OCCURS THE RED BRAKE WARNING LAMP WILL ILLUMINATE, THE MESSAGE CHECK BRAKE SYSTEM WILL APPEAR AND A WARNING CHIME WILL SOUND. THE CONSUMER STATED WHEN THE ISSUE DID OCCUR, AT TIMES HE WAS ABLE TO STOP THE VEHICLE, TURN IT OFF AND RE-START IT; OTHER TIMES HE WOULD HAVE TO LET THE VEHICLE SIT FOR AN HOUR OR MORE.
Service brakes, Aug 6, 2012
PUSHING HARD ON THE BRAKE PEDAL CAUSES IT TO GO BELOW THE GAS PEDAL LETTING MY FOOT PUSH BOTH THE GAS AND BRAKE PEDALS AT THE SAME TIME. *TR
Wheels, Service brakes, Engine, May 22, 2012
AT 2000 MILES HAD CAR BACK FOR BRAKES.ITS BEEN BACK 8 TIMES. THEY HAVE CUT THE ROTORS AND REPLACED PADS AND STILL JUMPS AFTER ABOUT 5000 MILES. VIBRATION IN CAR THAT THEY COULDNT FIND Y. REPLACED TROTTLE BODY . THERE IS AN ISSUE WITH THE BRAKES THEY NEED TO FIND OUT WHATS WRONG. THEY HAVE CUT THE ROTORS DOWN TO THE POINT THEY REPLACED THEM AND THE ONES ON THE FRONT ARENT 6 MONTHS OLD AND THEY CUT THEM AGAIN. *TT
Service brakes, Hydraulic, May 7, 2012
EXTREME OVER HEATING OF LEFT (DRIVERS SIDE) REAR BRAKES LEADING TO PREMATURE AND UNEVEN PAD FAILURE. PADS APPEAR TO HAVE BECOME SO HOT THAT THERE IS ASH PRESENT ON THEM. *TR
Service brakes, Hydraulic, Mar 23, 2012
MY 2010 FORD FUSION AT 33,000 MILES REQUIRED NEW REAR BRAKES AND ROTORS, BECAUSE THE BRAKES WERE GRINDING AND APPEARED UNSAFE. THIS WAS NOT COVERED BY WARRANTY BECAUSE THE CALIPERS WERE NOT FOUND TO BE DEFECTIVE. THIS APPEARS TO BE A DESIGN FLAW THAT WILL LIKELY REOCCUR IF NOT ADDRESSED BY FORD, AND COULD PUT AT RISK THE SAFETY OF MYSELF AND MY FAMILY. *TR
Service brakes, Hydraulic, Mar 6, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS FIRST STARTED, THERE WAS A POPPING NOISE THAT WAS EXHIBITED BY THE BRAKE SYSTEM. THE CONTACT STATED THAT THE NOISE WOULD CEASE ONCE THE ENGINE WAS WARM. THE DEALER INSPECTED THE VEHICLE AND DISCOVERED THAT THE NOISE WAS CAUSED BY BRAKE DUST AND ADVISED THAT THE NOISE SHOULD CEASE ONCE THE VEHICLE WAS RUNNING. THE BRAKE SYSTEM WAS TESTED AND THERE WERE NO FAILURES DETECTED. THE CONTACT STATED THAT THE NOISE CONTINUED AND PROGRESSIVELY BECAME WORSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 15,416. UPDATED 03/27/12*LJ THE CONSUMER STATED THE POPPING OISE IS STILL PRESENT AND IS O NLY HEARD WHEN THE BRAKE IS APPLED AND THE NOISE WOULD BECOME LOUDER. UPDATED 04/09/12
Service brakes, Hydraulic, Power train, Feb 4, 2012
VEHICLE HAS PROBLEM SHIFTING GEARS, SLOWS DOWN, THEN IT STARTS TO GO. I HAVE TAKEN IT INTO FORD 3 SEPARATE TIMES, A RECALL WAS DONE ON THE VEHICLE FOR A COMPUTER CHIP, AGAIN HAD THE VEHICLE INTO SERVICE IN 09/2011 FOR THE SAME ISSUE. THE VEHICLE HAS 34,000 MILES ON IT AND ATTEMPT TO REPLACE THE REAR BRAKES...DRIVER REAR SIDE HAD NO PAD LEFT, CHECKED THE THREE OTHER BRAKES PLENTY OF PAD. SURBURBAN FORD SERVICE DESK TOLD ME BECAUSE MY CAR WAS GREEN METALLIC, NOT COVERED IN LATEST RECALL. I LOOKED AT THE RECALL NOTICES AND IT IS ABSOLUTELY THE SAME PROBLEM I'VE BEEN COMPLAINING ABOUT FROM THE FIRST MONTH I PURCHASED THIS VEHICLE! *KB
Service brakes, Hydraulic, Jan 26, 2012
REAR BRAKE PADS AND ROTORS RUST TOGETHER WHEN THERE IS MOISTURE IN AIR AND PARKING BRAKE IS USED. REAR BRAKE ROTORS ROTTED BADLY ON INSIDE EDGE. RIGHT ROTOR COMPLETLY FAILED BRAKE PAD DRAGING. 16 INCH ALLOY WHEELS. *TR
Service brakes, Hydraulic, Dec 22, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN SHE HEARD A LOUD NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THE FOLLOWING MORNING WHERE THE DEALER ADVISED THE CONTACT THAT THE REAR BRAKE PADS WERE SEVERELY RUSTED AND HAD DAMAGED THE ROTORS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,900. THE VIN WAS UNAVAILABLE.
Service brakes, Hydraulic, Power train, Other or unspecified, Sep 23, 2011
JUST STARTING OFF FROM A TRAFFIC LIGHT THE CAR STARTED TO STALL. THE CAR WAS TOWED TO MONTROSE FORD WHERE THEY DETERMINED A PART IN THE TRANSMISSION FAILED. THE PART WAS ORDERED AND REPLACED A FEW DAYS LATER. ON THE 16TH OF SEPTEMBER WHILE DRIVING THE BRAKES FAILED. THE CAR WAS TAKEN TO GANLEY FORD ON THE 19TH OF SEPT. THEY INITIALLY DETERMINED IT WAS A TRANSMISSION PROBLEM, EXACTLY THE SAME PROBLEM THAT WAS REPAIRED IN AUGUST. ON THE 21ST OF SEPT. THE MAINTENANCE PEOPLE DROVE THE CAR WITH A COMPUTER CONNECTED TO ANALYZE WHAT WAS HAPPENING BUT FOUND NOTHING WRONG. NOW THEY SAY THE PROBLEM IS HYDRAULIC RELATED BUT WILL NEED TO KEEP THE CAR FOR AT LEAST 30 DAYS TO SOLVE THE PROBLEM. AT THIS TIME THEY HAVE NO IDEA WHAT IS REALLY WRONG. INSIDE THE CAR IS AN INTERMITTENT NOISE. IT CAN ONLY BE HEARD WHEN JUST STARTING OUT OR AT VERY SLOW SPEEDS. GANLEY FORD HAS NO IDEA WHERE THIS NOISE IS COMING FROM. *TR
Service brakes, Hydraulic, Sep 19, 2011, fire
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON A MOUNTAINOUS ROAD, THE CONTACT BEGAN TO DOWN SHIFT AND THE BRAKES WERE APPLIED NUMEROUS TIMES BEFORE COMING TO A STOP. THE BRAKES EMITTED A STRONG BURNING ODOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIAN STATED THE BRAKES RESPONDED NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.
Service brakes, Hydraulic, Jul 16, 2011
POOR BRAKE RESPONSE ON 2010 FORD FUSION SPORT AWD. WHEN ATTEMPTING TO SLOW THE VEHICLE IN AN EMERGENCY STOPPING SITUATION, THE BRAKES DO NOT PRODUCE ENOUGH FRICTION BETWEEN THE PADS AND ROTORS, THUS DOES NOT ACTIVATE ABS UNLESS ON SLIPPERY OR SNOW SURFACE. THE BRAKES DO NOT HAVE ENOUGH FORCE TO STOP THE VEHICLE IN AN EMERGENCY. *TT
Service brakes, Hydraulic, Apr 25, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT IN COLD OR SNOWY WEATHER, THE BRAKES WOULD EXHIBIT A GRINDING AND AN INCREASE IN STOPPING DISTANCE. THE CONTACT BELIEVED THAT THE VEHICLE WAS NOT DESIGNED FOR THE CLIMATE IN WHICH HE RESIDED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE FAILURE WAS BECAUSE OF THE WEATHER CONDITIONS. THERE WERE NO REPAIRS TO THE VEHICLE. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 24,000.
Service brakes, Hydraulic, Electrical system, Other or unspecified, Mar 4, 2011
AFTER DRIVING ABOUT 1.5 MILES FROM HOME, MY WIFE CAME TO A SET OF LIGHTS AND STEPPED ON THE BRAKE TO STOP. THE BRAKE PEDAL WENT NEARLY TO THE FLOOR AND SEVERAL DASH LIGHTS CAME ON INCLUDING THE BRAKES & ANTI-SWERVE. THE VEHICLE SLOWED TO A STOP AS SHE ENTERED THE INTERSECTION. FORTUNATELY 2 THINGS WERE IN HER FAVOR, THERE WAS NO ONE AHEAD OF HER AND THERE WAS NO CROSS TRAFFIC AT THE LIGHT. EITHER COULD HAVE RESULTED IN AN ACCIDENT. SHE DROVE THE VEHICLE BACK HOME SINCE SHE CONSIDERED THAT THE BRAKES HAD FAILED AND SHE MAY NOT BE ABLE TO STOP THE VEHICLE. SHE CALLED ME. I TOLD HER TO CALL THE DEALERSHIP. SHE LEFT THE VEHICLE RUNNING THINKING THAT PERHAPS AS IT WARMED UP IT WOULD WORK AND TESTED IT SEVERAL TIMES OVER AN HOUR'S TIME IN THE DRIVEWAY. SHE PULLED OUT THE CAR'S MANUAL TO SEE IF THERE WAS ANYTHING LISTED REGARDING THE BRAKE FAILURE. SHE READ IN ANOTHER PART OF THE MANUAL ABOUT RESETTING THE CAR'S COMPUTER BY SHUTTING OFF THE ENGINE. WHEN SHE RESTARTED THE VEHICLE, THE DASH LIGHTS WENT OUT AND BRAKES RETURNED TO NORMAL. THE DEALER SAID THEY "NEVER HEARD OF THIS PROBLEM" AND SAID THE EARLIEST THEY COULD SEE THE VEHICLE WAS 5 DAYS LATER. WE DROPPED THE VEHICLE OFF THE NIGHT BEFORE WITH A DESCRIPTION OF WHAT WAS EXPERIENCED. THE DEALER SAID THEY "COULD NOT VERIFY THE CONCERN" AND FORD DOES NOT PROVIDE ANY GUIDANCE REGARDING THE ISSUE. I WAS ABLE TO FIND QUITE OF FEW INSTANCES BY SIMPLY DOING A "GOOGLE" SEARCH INCLUDING A VIDEO BY 'CONSUMER REPORTS' WHO EXPERIENCED THE EXACT SAME PROBLEM. FORD ASSURED THEM IT WAS A 'SOFTWARE' ISSUE AND CLAIMED THAT ALL 2010 FUSION HYBRID OWNERS WOULD BE NOTIFIED TO HAVE THE SOFTWARE UPDATED. MY CAR WAS A NEWER MODEL 2010 AND APPARENTLY NOT UNDER THIS NOTIFICATION SINCE WE DID NOT RECEIVE ANYTHING FROM FORD. THE 'FORD CUSTOMER CARE' SUGGESTED TAKING THE VEHICLE TO ANOTHER DEALER FOR SERVICE WHO SAID, "THERE IS NOTHING WE CAN DO."
Service brakes, Hydraulic, Aug 17, 2010
I WAS TRAVELING FROM CA TO NV IN MY 2010 FORD FUSION HYBRID. I DROVE TO MINDEN, NV TO GO TO A STORE AND AFTER LEAVING THE STORE I NOTICED THAT ALL OF MY BRAKING LIGHTS WERE ON THE DASHBOARD. I PULLED OVER INTO A PARKING LOT AND PROCEEDED TO TURN THE CAR ON AND OFF TO SEE IF IT WOULD RESET SOMETHING, IT DID NOT. I CONTACTED A DEALERSHIP IN CARSON CITY AND TOLD THEM THAT I WAS HAVING THE PROBLEM, THEY SAID THAT THEY COULD NOT HELP ME, I REITERATED THE PROBLEM AND SAID THAT I WAS FROM OUT OF TOWN AND THAT I NEEDED THE CAR LOOKED AT IMMEDIATELY. THEY CONCEDED TO LET ME COME IN. I DROVE IN AND THEN SAID THE CAR WOULD HAVE TO WAIT UNTIL MONDAY WHEN THEY COULD HAVE A CERTIFIED HYBRID MECHANIC LOOK AT IT. MONDAY THE MECHANIC LOOKED AT IT AND BY THAT TIME THE LIGHTS WERE OFF. THEY RAN A DIAGNOSTIC AND SAW THAT THERE WAS AN ERROR. THEY CLEARED THE ERROR AND THEN DROVE THE CAR AROUND. THEY CALLED ME TO SAY THAT THE CAR WAS READY. THEY WENT TO MOVE THE CAR FROM THE BAY AND THE LIGHTS CAME ON AGAIN. THEY FINALLY DETERMINED THAT THE CONNECTOR AT THE VAC PUMP WAS NOT PLUGGED ALL THE WAY IN AND THEY THEN RECONNECTED IT. THE CAR IS NOW WORKING FINE. *TR
Service brakes, Hydraulic, Electrical system, Structure, Vehicle speed control, Mar 7, 2010
FORD FUSION 2010 S - WHEN THE BRAKE WAS DEPRESSED THE CAR ACCELERATED UNTIL I DEPRESSED A SECOND TIME MUCH HARDER. THE CONSUMER FIRST BEGAN TO NOTICE THE VEHICLE WOULD INTERMITTENTLY NOT START IN AUGUST. HE TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER INSISTED THERE WAS A PROBLEM AND EVENTUALLY, THEY FOUND A TECHNICAL SERVICE BULLETIN THAT ADDRESSED THE ISSUE. THE PROBLEM WAS ATTRIBUTED TO RADIO FREQUENCY INTERMITTENTLY CORRUPTING THE CRANKSHAFT POSITION SENSOR AND A NEW GROUND STRIP WAS INSTALLED. THE PROBLEM SEEMED TO BE RECTIFIED. THE WEATHER STRIPPING SURROUNDING THE REAR WINDOW WAS LOOSE, THERE WAS LOOSE METAL AROUND THE PASSENGER REAR WHEEL. *JB
Service brakes, Electric, Mar 3, 2010, crash
MY WIFE CALLED ME AFTER SHE WAS INVOLVED IN A ACCIDENT WITH OUR 2010 FORD FUSION HYBRID. I TOLD HER TO CALL OUR INSURANCE COMPANY IN CARTHAGE NEW YORK TO REPORT TO THEM FIRST AS THERE WAS NO DAMAGE TO THE CAR THAT SHE HIT BUT SOME TO OURS. SHE GAVE THE COMPANY THE NAME AND NUMBER OF THE OTHER CAR INVOLVED TO WHICH THEY FOLLOWED UP WITH THAT THEY HAD NO DAMAGE TO THEIR CAR. SHE TOOK OUR CAR TO THE DEALER TO WHO I ASKED IF THEY HAD ANY REPORTS OF BRAKE FAILURE ON THESE CARS. AFTER BEING TOLD OF NO TROUBLE FROM FORD I WENT ONLINE AND FOUND SEVERAL ISSUES WITH THE HYBRID BRAKE SYSTEM. I TOOK THE INFO BACK TO THEM AND THEY FOUND THE RECALL ON THESE CARS. MY WIFE HAD NO BRAKES WHEN SHE TRIED TO SLOW AND HIT THE CAR TO COME TO REST. NO AIRBAGS WERE DEPLOYED AS IT WAS MOVING SLOW BUT AFTER THE ORIGINAL ESTIMATE OF $120. TO THE HIGH OF $521. AND BECAUSE OF THE AMOUNT NO CLAIM TO OUR INSURANCE COMPANY I NOW AFTER TAKING IN TO HAVE REPAIRED I HAVE A NEW ONE OF $1948. FROM THE DEALERSHIP. I CONTACTED FORD AND THEY SENT ME FORMS IF I DECIDE TO PURSUE A CLAIM AGAINST THEM. THE ROADS WERE DRY,CLEAR AND SHE HAD NO PERCEIVED BRAKING ON THIS CAR. THE CAR HAS BEEN FIXED BY THE DEALERSHIP ON THE RECALL AND I CERTAINLY WILL FILE MY CLAIM WITH FORD BUT THE HOOPS THAT THEY WANT ME TO JUMP THROUGH APPEAR TO BE UNWARRANTED AS TO THEIR BRAKE PROBLEMS THAT DON'T SEEM TO GET THE ATTENTION THAT TOYOTA IS RECEIVING ON THE SAME BRAKE SYSTEM. MY DEALER AGREES WITH US THAT WE ARE IN NO RESPONSIBLE FOR THE REPAIR BUT AT THIS TIME I AM STUCK WITH TRYING TO PURSUE LITIGATION AS THE FORM STATES TO RESOLVE WITH FORD. HELP PLEASE IF YOU CAN OR AT LEAST MAKE AWARE THAT YES FORD DOES HAVE THEIR OWN ISSUES. THE SAME BRAKE FAILURE OR AS FORD SAYS,PERCEIVED BRAKE FAILURE OCCURRED WITH A CONSUMER REPORT ENGINEER AND THAT IS WHERE I ORIGINALLY FOUND OUT TO TAKE THE INFORMATION TO MY DEALERSHIP. THANK YOU FOR ANY HELP YOU MAY BE ABLE TO PROVIDE. *TR
Power train, Electrical system, Service brakes, Electric, Feb 24, 2010
WHILE UNDER NORMAL DRIVING CONDITIONS AND HABITS, WE EXPERIENCED A COMPLETE INSTRUMENT CLUSTER FAILURE IN OUR 2010 FORD FUSION HYBRID THIS PAST SATURDAY, FEB 20. 2010. DURING THE SAME INCIDENT WE EXPERIENCED A SYMPTOM OF DIMINISHED POWER WHILE ACCELERATING AS WELL AS OVERLY SENSITIVE AND /OR MUSHY BRAKES. THERE HAVE BEEN OTHER REPORTED INSTANCES WHERE THE BRAKE SYSTEM HAS GLITCHED AS WELL DURING REGENERATIVE BRAKING CAUSING AN ABRUPT APPLICATION OF HYDRAULIC SYSTEM OVER RIDING THE REGENERATIVE SYSTEM, BRAKE SYSTEM CONTINUES TO HAVE ISSUES EVEN AFTER RECALL REPAIR REPROGRAMWAS PERFORMED. WE HAVE HAD SEVERAL INSTRUMENT CLUSTER GLITCHES WHILE DRIVING THE VEHICLE SINCE PURCHASE DATE OF OCTOBER 26, 2009. FIRST INCIDENT WAS REPORTED OCTOBER 27, 2009. SEVERAL. INSTRUMENT CLUSTER RESETS WHILE DRIVING SINCE PURCHASE DATE. FIRST INCIDENT REPORTED SAME DATE AS PREVIOUS.. ON FEBRUARY 22, 2010 CAR STALLED FOR NO REASON WHILE DRIVING 45MPH IN TRAFFIC TO DEALERSHIP TO HAVE INSTRUMENT CLUSTER AND OTHER ISSUES ADDRESSED. RESTARTED WHEN CAR CAME RO A COMPLETE STOP AND PLACED IN PARK. CAR IS AT DEALER NOW AND NO CODES WERE REPORTED IN SYSTEMS. FORD ENGINEERS STATE THAT WITH NO CODES REPORTED THERE CAN'T BE ANY PROBLEMS. *TR
Service brakes, Electric, Feb 7, 2010
I EXPERIENCED BRAKING PROBLEMS WITH MY FUSION HYBRID MULTIPLE TIMES NEARLY CRASHING INTO STOPPED CARS. THIS WAS ESPECIALLY BAD IN ROUGH CONDITIONS. THE FORD DEALER TOLD ME IT WAS MY DRIVING HABITS NOT THE VEHICLE. *TW
Service brakes, Electric, Feb 4, 2010
2010 FORD FUSION HYBRID PURCHASED 08/07/09 IF I AM READING THE PAPERWORK CORRECTLY IT WAS MANUFACTURED IN HERMOSILLO, MEXICO 6/23/09 10/20/09 BRAKES FAILED (PEDAL GOES TO FLOOR & WARNING DASH LIGHTS LIT), SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER FOUND NOTHING, NO CODES, NO TSB'S, NO SSM'S 10/28/09 BRAKES FAILED AS ABOVE, SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER FOUND NOTHING, NO CODES. 10/30/09 BRAKES FAILED TWICE AS ABOVE, SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER CALLED FORD. FORD AUTHORIZED FREE RENTAL CAR AND PROVIDED A TECHNICIAN TO ASSIST DEALER. RESULT: REPLACED BRAKE BOOSTER TRAVEL SENSOR, REPROGRAMMED PCM POWER TRAIN CONTROL MODULE WITH LATER VERSION OF THE SOFTWARE, THERE IS A TECH SERVICE BULLETIN ON THIS BUT MY CAR DID NOT SHOW THE CODES THE FIRST 2 TIMES I BROUGHT IT IN. ON THE THIRD TIME THE FACTORY SHOWED THE DEALER HOW TO LOOK FOR CODES IN A DIFFERENT MANNER. 2/4/10 BRAKES ARE CONTINUING TO WORK FINE SINCE THE DEALER FIXED THEM. THIS IS NOT REALLY A COMPLAINT, BUT I SEE OTHERS ON THE INTERNET WHO ARE HAVING THIS PROBLEM AND THE DEALERS APPEAR TO BE HAVING TROUBLE LIKE MIND DID. *TR
Service brakes, Electric, Jun 9, 2009
I BOUGHT A 2010 FORD FUSION HYBRID ON MAY 23, 2009 FROM CROWN FORD OF FAYETTEVILLE, NC. ON MAY 27, WHILE DRIVING DOWN THE ROAD, THE BREAKS SUDDENLY HIT THE FLOOR AND THERE WAS MINIMAL RESISTANCE. I EVENTUALLY BROUGHT THE CAR TO A HALT IN A PARKING LOT. IT WAS TOWED TO CROWN FORD AND THEY SAID IT WAS ONLY AIR IN THE BREAKS AND THE CAR WAS NOW SAFE FOR MY FAMILY. 4 DAYS LATER ON MAY 31ST WHILE I WAS IDLING AT A STOP LIGHT WITH MY DAUGHTER IN THE BACK SEAT, THE BREAKS WENT TO THE FLOOR/FAILED AGAIN AND I HAD TO UTILIZED THE EMERGENCY BREAK TO MANEUVER IT TO A SAFE PLACE. CROWN FORD SAID IT WAS THE WIRING THIS TIME. I DO NOT THINK FORD KNOWS WHAT IS GOING ON WITH THIS VEHICLE SINCE IT HAS THIS NEW REGENERATIVE BREAKING SYSTEM. WHAT I DO KNOW IS THAT AS SOON AS MY FUSION HYBRID WAS "FIXED" AGAIN, I DROVE IT STRAIGHT TO ANOTHER DEALERSHIP AND TRADED IT IN FOR A DIFFERENT VEHICLE. I WOULD NEVER PUT MY KIDS BACK IN THAT CAR AND AM WORRIED ABOUT OTHER FAMILIES WHO CHOOSE TO BUY THIS TYPE OF VEHICLE. *TR