2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: steering
1,660 reports, newest first. Show all
Steering, Dec 4, 2020
I WAS DRIVING AND AS TURNING THE POWER STEERING WENT OUT.I HAD TAKEN IT TO DEALER MONTHS EARLIER WHEN LIGHT CAME ON BUT THEY COULD NOT DETECT ANYTHING AT THAT TIME.
Steering, Dec 2, 2020
I WAS ON MY WAY TO WORK AND THE STEERING WHEEL WAS HARD TO TURN. THEN IT LOCKED UP WHILE I WAS DRIVING AND THE LIGHT CAME ON SAYING SERVICE ADVANCETRAC NOW AND I HAD TO PARK THE VEHICLE BEFORE I WRECKED BECAUSE IT TOOK ALL I HAD TO TURN THE WHEEL ALSO WHLE DRIVING STRAIGHT I HAD TO JERK THE WHEEL BACK TO THE LEFT BECAUSE IT STARTED VEERING TO THE RIGHT
Steering, Engine, Nov 30, 2020
WHILE DRIVING, THE "SERVICE POWER STEERING SOON" NOTICE CAME ON THE DASH. MY HUSBAND PULLED INTO A PARKING LOT AND TURNED THE CAR OFF. WE WAITED ABOUT 5 MINUTES AND TURNED THE CAR BACK ON. THE DASH THEN SAID "SERVICE POWER STEERING NOW" AND THERE WAS NO POWER STEERING. HE WAS ABLE TO GET US HOME BY GOING SLOWLY AND AVOIDING ROADS WITH SHARP TURNS. AT THE SAME TIME THAT THE POWER STEERING WOULD NOT ENGAGE, THE ENGINE BEGAN ACTING STRANGE TOO. IT WOULD REV UP HIGH UNLESS YOUR FOOT WAS ACTIVELY PRESSING ON THE GAS PEDAL OR IF YOU WERE GOING SLOW ENOUGH (20 MPH) FOR THE EV MODE TO OVERRIDE THE GAS ENGINE. IF I WAS ALONE IN THE VEHICLE, I WOULD HAVE GOTTEN IN AN ACCIDENT AS I AM NOT PHYSICALLY STRONG ENOUGH TO TURN THE STEERING WHEEL WITHOUT POWER STEERING. THE CAR IS NOW SITTING OUTSIDE MY HOME, WAITING TO BE TAKEN TO THE SHOP.
Steering, Nov 29, 2020
WHILE DRIVING, THE POWER STEERING QUIT WORKING AS MY WIFE AND I WERE LEAVING THE PARKING LOT OF OUR HOTEL. IT HAS BEEN WORKING FINE FOR 3 HOURS PRIOR TO THAT. LUCKILY SHE WAS DRIVING AT A SLOW SPEED AND IT WAS NOT IN A TURN OR AT HIGH SPEEDS LIKE IT SOUNDS OTHERS HAVE EXPERIENCED. SIMILAR REPORTS SHOW THIS ELECTRONIC POWER STEERING WAS RECALLED IN 2011+ MODELS BUT 2010 WAS EXCLUDED, HOWEVER IT SOUNDS LIKE IT'S THE SAME PROBLEM THAT HAS BEEN REPORTED, CLOSED, THEN RE-OPENED. FUSES ARE ALL GOOD. OTHER SYSTEMS ARE ALL GOOD, JUST RANDOMLY POPS UP WITH "SERVICE POWER STEERING NOW" AND POWER STEERING THEN SHUTS OFF. **VEHICLE CAN STILL BE DRIVEN BUT THERE IS NOT POWER STEERING SO IT'S JUST A LITTLE MORE MUSCLE NEEDED TO CONTROL THE VEHICLE.
Steering, Nov 28, 2020
POWER STEERING ASSIST FAULT - VEHICLE STATIONARY.
Steering, Service brakes, Nov 26, 2020
THE BRAKING SYSTEM NEAR FAILURE THAT PUTS DRIVERS AND THEIR FAMILY AT RISK THAT FORD SEEMS TO THINK IS NO BIG DEAL . THE CAR IS UNSAFE TO DRIVE AND YET THE ADVANCE NOTICE IS ALL THEY HAVE DONE. I WAS TOLD MONTHS BACK THAT THEY WOULD BE RECALLING AT THE END OF THE 3RD QUARTER TO ADDRESS AND FIX ISSUE. WELL HERE WE ARE NEARING THE END OF THE 4TH QUARTER AND THEY NOW SAY IT WILL BE ADDRESSED BY THE END OF 1ST QUARTER OF 2021. I HAVE CONTACTED MY DEALER AND THEY REFERRED ME TO CORPORATE AND THEN THE CORP. REP HAD NO ANSWERS EITHER. I FEEL BRAKE PEDAL TRAVEL AND DECREASED BRAKING PERFORMANCE IS A SERIOUS ENOUGH ISSUE WHERE PUSHING BACK DATE O RECALL SHOULD NOT BE ALLOWED AND FORD NEEDS TO MAKE A GREATER EFFORT TO FIX. AND WHY HAS THIS GOVERNMENT AGENCY PUSHED FOR A MORE COMPREHENSIVE SOLUTION?
Steering, Nov 23, 2020
MY POWER STEERING ASSIST QUIT WORKING WHILE DRIVING ON A CITY STREET JUST AFTER EXITING THE HIGHWAY. FORTUNATELY I WAS ABLE TO GET THE VEHICLE HOME WITOUT INCIDENT. I'VE READ VARIOUS COMPLAINTS REGARDING THE SAME FROM OTHER 2010 FUSION OWNERS. I TOOK IN FOR REPAIR AND WAS QUOTED $1600.00 TO REPAIR. THE CAR IS MOST LIKELY NOT WORTH THAT MUCH BUT I CAN'T AFFORD A NEW ONE OR FIX THIS ONE. I'VE RELIGIOUSLY MAINTAINED THE VEHICLE BRAKES TIRES TIE RODS ETC. AND NOW I HAVE SCRAP IT BECAUSE IT'S NOT SAFE TO DRIVE. I'M HOPING THAT THIS ISSUE WITH MY FUSION IS SOMETHING THAT WILL BE RECALLED
Steering, Nov 20, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT CALLED ON BEHALF OF HER GRANDSON. THE CONTACT STATED THAT WHILE HER GRANDSON WAS REVERSING OUT THE DRIVEWAY, THE STEERING WHEEL CEASED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED. THE CONTACT STATED THAT HER NEPHEW A CERTIFIED MECHANIC DIAGNOSED THE FAILURE HOWEVER, SHE WAS UNAWARE OF THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Steering, Nov 18, 2020
WHILE DRIVING CAR GOT POWER STEERING ASSIST FAIL WARNING AND STEERING BECAME ALMOST IMPOSSIBLE, RESTARTED CAR AND IT CLEARED THE FIRST TIME BUT HAS RETURNED AND WILL NOT CLEAR MAKING IT NEARLY IMPOSSIBLE TO STEER CAR.
Steering, Nov 17, 2020
WHILE DRIVING HOME FROM THE STORE AN ERROR MESSAGE WAS DISPLAYED INDICATING THAT THE POWER STEERING NEEDED TO BE SERVICED "NOW". THIS SAME ISSUE OCCURRED IN MAR OF 2017 WHEN I FILED A COMPLAINT (NHTSA ID NUMBER: 10959746). I HAD THE MATTER REPAIRED AT MY COST AS THIS MODEL YEAR WAS NOT PART OF THE FORD RECALL. (ONLY 2011 AND 2012 MODEL YEARS WERE RECALLED). 3.5 YEARS LATER THE SAME ISSUE HAPPENED AGAIN. THE ISSUE WAS RELATED TO THE EPAS MOTOR MOUNTED. ONCE AGAIN, I WILL HAVE TO PAY OUT $2500 TO REPAIR A PART THAT IS NOT FUNCTIONING AFTER 3.5 YEARS AND 40K MILES OF WEAR. THIS REPRESENTS A SERIOUS FLAW IN THE SAFETY OF THIS VEHICLE. ON THE RACK.
Steering, Nov 12, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED WHILE VISITING OUT-OF-STATE IN PA, DRIVING AT 35-45MPH, THE 'SERVICE POWER STEERING' WARNING LIGHT CAME ON, BUT STEERING STILL WORKED. BUT WHEN THE KEY WAS TURNED OFF & BACK ON, THE POWER STEERING WAS TOTALLY GONE'NO POWER STEERING ASSIST AT ALL! THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STEERING ANGLE SENSOR (BUILT INTO THE AIRBAG CLOCKSPRING, UNDER STEERING WHEEL) WAS REPLACED. POWER STEERING WAS RESTORED'. ONLY FOR ABOUT 6 OR 7 MILES OF MECHANIC TEST DRIVE & CONTACT'S PICKING UP REPAIRED VEHICLE. HOWEVER, NEXT DAY AS CONTACT WAS JUST STARTING OUT ON THE 1300 MILE TRIP BACK HOME TO KS, THE 'SERVICE POWER STEERING' WARNING LIGHT AGAIN CAME ON. BASED ON EARLIER EXPERIENCE, THE CONTACT ASSUMED THE POWER STEERING WOULD REMAIN OPERABLE (EVEN WITH THE SERVICE LIGHT ON) UNTIL THE KEY IS TURNED OFF. SO, HE CONTINUED TO DRIVE TOWARD HOME WITHOUT TURNING OF THE IGNITION'AND THE POWER STEERING CONTINUED TO WORK. WHEN, AFTER 675 MILES OF TRAVEL, CONTACT STOPPED AT MOTEL FOR THE NIGHT & TURNED OFF THE KEY, THE POWER STEERING WAS TOTALLY GONE AGAIN (NO POWER ASSIST!). CONTACT COMPLETED THE REMAINING 625 MILES THE FOLLOWING DAY'.BUT WITHOUT POWER STEERING! UPON ARRIVAL AT HOME, VEHICLE WAS TAKEN TO MIDWEST FORD (1100 E 30TH AVE, HUTCHINSON, KS 67502, (800) 530-5789) FOR FAILED POWER STEERING TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK AND BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY DEALER. THE MANUFACTURER WAS CONTACTED, AND CONTACT POINTED OUT MFG. RECALL FOR THE 2011-2013 FUSIONS THAT MISSED THE 2010'S WITH SAME STEERING ISSUES (NHTSA INVESTIGATION FOR 2010'S WAS RE-OPENED IN FALL OF 2017'STILL OPEN). HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED BY MFG.. THE INITIAL FAILURE MILEAGE WAS 90,174. INVALID VIN*DT*JB
Steering, Nov 12, 2020
POWER STEERING FAILED
Steering, Suspension, Service brakes, Nov 9, 2020
FUSION BRAKES BECAME VERY SPONGY LAST YEAR CALLED THE DEALER, TOOK CAR IN THEY REPORTED "RESETTING THE BRAKE SENSOR", AND BRAKES WERE FUNCTIONING SATISFACTORY. 2 WEEKS AGO, PROBLEM RETURNED ON A TRIP OF 500 MILES, THOUGHT BRAKES WERE LOOSING FLUID, CHECKED FLUID WAS FINE. PUMPED BRAKES IN PARK VERY HARD X 5-10 REPS X 3 SETS , BRAKE PARTIALLY RETURNED. ARRIVING HOME BRAKES FUNCTIONED FAIR. NOW PAST 2 DAYS UNABLE TO RESET BRAKES AND THEY ARE VERY SPONGY, VERY RISKY FOR TRAVEL AND PERFORMING UNEXPECTED STOPPING. FORD SERVICE REPORTS SOME OF THESE VEHICLES ARE UNDER RECALL SOME ARE NOT?? I WILL REDRESS THIS WITH DEALER THIS WEEK. NOW STEERING FAULT IS SHOWING UP, LOOSES ASSIST WHILE DRIVING , MAKES PARKING AND AVOIDANCE MANEUVERING DIFFICULT AND DANGEROUS. AGAIN SOME VEHICLES UNDER RECALL NOT MINE ??
Steering, Nov 9, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL CEASED IN THE LOCKED POSITION WHILE ATTEMPTING TO DRIVE. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT THERE WAS A RECALL ON THE STEERING FOR THE PREVIOUS YEAR VEHICLE HOWEVER, HER VEHICLE YEAR WAS NOT INCLUDED. THE CONTACT CALLED BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601) AND INFORMED THE DEALER OF THE FAILURE. THE DEALER INFORMED THE CONTACT THAT SHE WOULD RECEIVE A CALLBACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 114,678.
Steering, Oct 24, 2020
POWER STEERING QUIT WORKING. DROVE 1/2 A MILE ON CITY STREETS AND PARKED IN A PARKING LOT. RETURNED 20 MIN. LATER AND AS I WAS STARTING THE CAR THE MESSAGE 'POWER STEERING ASSIST FAULT' WARNING CAME ON. NO POWER STEERING AT ALL. TRIED RESTARTING SEVERAL TIMES WITH NO CHANGE. DROVE HOME WITH NO POWER STEERING. HAVE TRIED SEVERAL DAYS WITH THE SAME WARNING GIVEN AND STILL NO POWER STEERING WORKING.
Steering, Oct 22, 2020
I WAS DRIVING TO CLASS WHEN I GOT A 'LOW TIRE PRESSURE' LIGHT ON MY DASH. AS I WAS LATE FOR CLASS, I DID NOT ADDRESS IT. AFTER CLASS, I WAS ON MY WAY HOME TO PUT AIR IN THE TIRE WHEN MY POWER STREERING WENT OUT. LUCKILY, I WAS NOT ON A BUSY STREET AND WAS DRIVING SLOW OR ELSE I PROBABLY WOULD HAVE CAUSED AN ACCIDENT. I MANAGED TO DRIVE THE CAR HOME AND PUT AIR IN THE TIRE, AS I HAVE READ THAT LOW TIRE PRESSURE WILL SOMETIMES SET OFF THE POWER STREERING. THE LOW TIRE PRESSURE SENSOR WENT OFF BUT I STILL DO NOT HAVE POWER STEERING. I HAVE TRIED TO RESET MY CAR BY DISCONNECTING THE BATTERY FOR OVER AN HOUR AND NOTHING HAPPENS. I FIND IT EXTREMELY DANGEROUS THAT THE POWER STREERING WILL TURN OFF WITH NO PRIOR WARNING. IF I WAS ON AN HIGHWAY OR BUSY STREET, I SURELY WOULD HAVE CAUSED AN ACCIDENT. WHEN THE POWER STREERING WENT OUT, I WAS DRIVING ABOUT 25 MPH ON A CITY STREET IN A RESIDENTIAL AREA. I AM JUST LUCKY TO HAVE BEEN DRIVING IN SUCH CONDITIONS AND NOT ON A HIGHWAY OR INTERSTATE.
Steering, Oct 22, 2020
I WAS DRIVING THE CAR HOME FROM WORK AND ALL OF A SUDDEN THE DASH BOARD CHIMES ABOUT AN ERROR CODE INVOLVING THE POWER STEERING ASSIST. SHORTLY AFTER, IT JUST QUITS WORKING. IT WAS ONE OF THE MOST TERRIFYING EXPERIENCES I HAVE EVER HAD. IT HAPPENED SO FAST I THOUGHT I WAS GOING TO CRASH. I THANK GOD I WAS ONLY A COUPLE OF BLOCKS FROM HOME. IT WAS SO INCREDIBLY HARD TO TURN ON THE ROAD THAT I LIVED ON, I USED EVERY OUNCE OF STRENGTH THAT I HAD. I HAVE NO IDEA HOW I WAS ABLE TO DO IT. I AM SO INCREDIBLY THANKFUL THAT I WASN'T ON THE INTERSTATE GOING A NORMAL SPEED, OR WORSE, HAVING MY LOVED ONES WITH ME WHEN IT HAPPENED. I WAS SO SCARED, I DIDN'T KNOW WHAT WAS GOING TO HAPPEN. AFTERWARDS, I STARTED GOOGLING AND I STUMBLED UPON RECALLS FOR THIS PARTICULAR ISSUE. I CALLED THE DEALERSHIP THE NEXT DAY AND THEY TOLD ME THAT MY MODEL YEAR DOES NOT QUALIFY BASED ON THE VIN NUMBER. I DO NOT UNDERSTAND HOW IT DOESN'T QUALIFY SINCE, IT IS THE EXACT SAME PROBLEM THAT WAS DOCUMENTED IN THOUSANDS OF IDENTICAL MODELS. I AM AT A COMPLETE LOSS AS TO WHY MY LIFE IS NOT AS IMPORTANT AS SOMEONE ELSES BASED ON A VIN NUMBER OR MODEL YEAR. THIS CAR IS NOT SAFE! IT IS NOT EVEN DRIVEABLE AND I DO NOT HAVE THE FUNDS TO HAVE IT FIXED. EVEN IF I DID, I DO NOT TRUST THIS CAR WHAT SO EVER. I FEEL THAT IT SHOULD BE COVERED REGARDLESS, CONSIDERING THAT MY SAFETY WAS COMPRIMISED DUE TO A FAULTY PRODUCTION. HOW ARE THEY NOT RESPONSIBLE? ***FORD NEEDS TO BE HELD ACCOUNTABLE***
Steering, Oct 22, 2020
THE POWER STEERING HAS BEEN GOING IN AND OUT FOR WEEKS. IN THE PAST TWO WEEKS, EVERY TIME I START THE CAR, THE POWER STEERING FAULT ERROR LIGHTS UP ON MY DASHBOARD AND I CANNOT MOVE MY STEERING WHEEL UNTIL I TURN OFF MY VEHICLE AND START THE CAR AGAIN. TODAY, I ATTEMPTED TO START MY CAR 5 TIMES, THE POWER STEERING ERROR MESSAGE SHOWED EACH TIME, AND I WAS NEVER ABLE TO MOVE MY STEERING WHEEL. AFTER WAITING SEVERAL HOURS, I WAS ABLE TO MOVE MY CAR. SINCE THE ISSUE HAS NOW GROWN TO BE THIS SEVERE, I'M FEARFUL THAT THE POWER STEERING IS NOW GOING TO GO OUT WHILE I'M DRIVING.
Steering, Oct 20, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 195,000.
Steering, Oct 19, 2020
MARCH OF 2018 MY VEHICLES POWER STEERING ASSIST FAULT CAME ON WHEN I CRANKED THE VEHICLE. SHUT CAR OFF AND RECRANKED AND FAULT HAD RESET. MY SON WAS DRIVING IT ABOUT A WEEK LATER WHEN IT FAULTED AGAIN ON A COUNTRY BACK ROAD. HE WAS ABLE TO GET THE VEHICLE OFF THE ROAD, RESTARTED AND FAULT RESET. VEHICLE WAS UNDER EXTENDED WARRANTY AND ON 4/17/18 WAS SENT TO REPAIR SHOP. SHOP REPLACED THE POWER STEERING RACK WITH 79500 MILES (HAVE COPY OF BILL, UNABLE TO UPLOAD).ON 10/17/20 POWER STEERING ASSIST FAULTED AGAIN WHEN CRANKED WITH 98228 MILES. RESTARTED AND FAULT RESET. WITHIN TWO YEARS AND LESS THAN 19000 MILES POWER STEERING ASSIST FAULTED. LUCKILY BOTH TIMES IT FAULTED FOR ME WAS WHEN STARTING. I LIVE IN A VERY RURAL AREA WITH BACK ROADS AND IT'S MY PRIMARY VEHICLE AND VERY AFRAID WHEN I NEED TO DRIVE IT. MILEAGE AND DATE ARE BASED ON AFTER THE REPAIR WAS DONE.
Steering, Oct 13, 2020
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING ASSIST FAULT MESSAGE APPEARED ON THE INSTRUMENT PANEL AND SIMULTANEOUSLY THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT STATED THAT INITIALLY HE WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION HOWEVER, RECENTLY THE WARNING MESSAGE CONSTANTLY REMAINED ILLUMINATED WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD YET TO TAKE THE VEHICLE TO BE INSPECTED OR DIAGNOSED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Oct 5, 2020
DIFFICULT TO TURN STEERING WHEEL. IS STILL POSSIBLE TO DRIVE, ALBEIT MORE DIFFICULT THAN NEEDED, NO WARNING LIGHTS ILLUMINATING FROM THE ISSUE, YET.
Steering, Oct 4, 2020
I STARTED MY CAR UP AND SHIFTED INTO DRIVE. ONCE I STARTED DRIVING. I GOT A MESSAGE SAYING POWER STEARING FAULT. I WAS NOT ABLE TO TURN THE WHEEL AND STEER THE CARD. I HAD TO PUT MY CAR INTO PARK AND TURN OFF THE ENGINE OFF. I THEN RESTARTED THE ENGINE AND THE ISSUE WAS GONE. THIS HAS HAPPENED 3 TIME NOW JUST AFTER STARTING MY CAR. AFTER HAVING MY CAR CHECKED OVER THE DEALER FINDS NOTHING WRONG ON A TEST DRIVE. CAN YOU PLEASE LOOK INTO THIS.
Steering, Sep 29, 2020
DRIVING DOWN THE ROAD AND LOST ALL POWER STEERING, POWER STEERING ASSIST FAILURE LIGHT COME ON. WAS ABLE TO GET TO SIDE OF THE ROAD AND COME TO A STOP BEFORE I WRECKED.
Steering, Sep 28, 2020
WHILE DRIVING AT FREEWAY SPEEDS MY POWER STEERING FAILED AND STEERING WHEEL JERKED TO THE RIGHT. STEERING BECAME EXTREMELY DIFFICULT. SERVICE POWER STEERING NOW MESSAGE CAME UP ON DASH.