2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: steering
1,660 reports, newest first. Show all
Steering, Nov 6, 2019
THE POWER-ASSISTED STEERING FAIL WHILE DRIVING MAKING THE VEHICLES HARDER TO CONTROL AND ALMOST CRASH
Steering, Nov 6, 2019
MY FRONT DRIVER SIDE TIRE WAS FLAT AFTER WORK. I DROVE IT DOWN THE STREET TO THE GAS STATION TO USE THE AIR PUMP. ON MY WAY THERE, I STARTED GETTING THE 'SERVICE POWER STEERING NOW' AND A ADVANTRAC LIGHT CAME ON AS WELL. I STILL HAD SOME CONTROL SO I PULLED INTO THE GAS STATION AND AIRED UP THE TIRE. HOWEVER, THE SYSTEM NEVER RESET AFTERWARDS. AT THIS POINT, I HAD NO STEERING CONTROL WHATSOEVER. I RESTARTED IT, DISCONNECTED THE BATTERY, CHECKED FUSES, ETC. NOTHING RESTORED THE STEERING TO THE CAR, AND NOW THE CAR IS UNSAFE TO DRIVE.
Steering, Nov 4, 2019
POWER STEERING ASSIST FAULT - CAR BECAME ALMOST IMPOSSIBLE TO STEER. THIS ISSUE HAS BEEN RECALLED BY NHTSA FOR MODEL YEARS 2011 THRU 2013, BUT NOT FOR 2010. THIS IS DESPITE THE FACT THAT THERE HAVE BEEN THOUSANDS OF CASES OF THE SAME ISSUE WITH 2010 AND THAT THIS ISSUE IS A SIGNIFICANT SAFETY RISK. THERE NEEDS TO BE A RECALL ON 2010 MODELS ASAP!
Steering, Nov 3, 2019
I WAS DRIVING MY CAR LIKE NORMAL, AND I LOST ALL STEERING POWER. IT FELT KINDA LIKE MY CAR HAD CUT OFF, BECAUSE OF THE STIFFNESS OF THE STEERING. I WAS PULLING OUT OF A PARKING LOT, ONTO A MAIN STREET WHEN IT HAPPENED. I ALMOST CRASHED INTO PARKED CARS ON THE RIGHT SIDE OF THE STREET (I WAS TURNING LEFT). THE CAR "DINGED" 3 TIMES AND I NOTICED THE CAR SAYS "POWER STEERING ASSIST FAULT & SERVICE ADVANCE TRAC".
Steering, Nov 2, 2019
WHILE DRIVING 35 MPH THE VEHICLE LOST POWER STEERING AND DISPLAYED POWER STEERING ASSIST FAULT WARNING MESSAGE. VEHICLE BECAME VERY HARD TO MANEUVER. POWER STEERING HAS NOT RETURNED TO VEHICLE MAKING IT EXTREMELY HARD TO DRIVE AND PRACTICALLY UNSAFE.
Steering, Nov 2, 2019
WITHOUT NOTICE POWER STEERING FAIL TO PERFORM WHILE DRIVING, IN TWO OCCASIONS I WAS VERY CLOSE TO END IN AN ACCIDENT, GOOD DRIVING SKILL AVOID THIS ACCIDENTS. FORD MADE A RECALL FOR THE 2011 VEHICLE AND NOT FOR THE 2010 WHEN IS EXACTLY THE SAME MECHANICAL PARTS IN BOTH AND THE 2010 PRETTY MUCH HAS AS MANY OR MORE COMPLAINS THAN OWNER OF 2011 AND 2012. IN THE LONG RUN THIS FACTORY DEFECT WILL CLAIM SOME HUMAN LIFE AND FORD WILL HAVE ANOTHER DEAD OVER THEIR SHOULDER. IN ONE CASE THE VEHICLE WAS IN MOTION, IN THE SECOND CASE IT HAPPEN AS SOON I START DRIVING IN MY WAY HOME. IT'S A COMMON MANUFACTURE PROBLEM, FORD KNOWS AS WELL THAN THE GOVERNMENT BUT I'M SURE NOTHING WILL HAPPEN TILL SOMEONE DIE DUE TO THIS PROBLEM. I HAVE CONTACTED THE FORD COMPANY AND THE LOCAL DEALER WITH ABSOLUTELY NO POSITIVE RESULT. SHAME ON FORD AND THE GOVERNMENT. I'M A DISABLE PERSON UNDER PERMANENT DISABILITY AND DRIVE THIS CAR IS PRETTY MUCH AN IMPOSSIBLE UNDER THIS MANUFACTURE MAL FUNCTION RECOGNIZE PROBLEM.
Steering, Oct 30, 2019
POWER STEERING FAULT INDICATOR CAME ON AND THE STEERING WAS INOPERATIVE. SHUT THE CAR OFF, RESTARTED AND THE PROBLEM CLEARED.
Steering, Electronic stability control (ESC), Oct 29, 2019
WHILE IN MOTION POWER STEERING MESSAGE APPEAR ON DASHBOARD, AND STEERING HAS HARD. TOOK CAR TO DEALER AND THEY STATED THAT I NEEDED TO REPLACE THE STEERING AND PINION. BUT WHEN I GOT THE CAR BACK FROM THE DEALER AND STEERING WAS WORKING. ISSUE CAME BACK A WEEK LATER AND I TOOK THE CAR TO A LOCAL MECHANIC THAT STATED THAT THE DEALER PROBABLY RESET THE CODES OR COMPUTER. HE CHECK THE STEERING AND CABLING AND FOUND NO ISSUE. HE RESET THE COMPUTER CODE AND THE ISSUE WENT AWAY. TWO WEEKS LATER AFTER MY TIRE BECAME LOW THE SAME ISSUE HAPPEN. IT SEEMS THAT THE STEERING KEEPS ERRORING OUT OR GETTING SOME TYPE OF MESSAGE CAUSING IT TO SHUTDOWN UNTIL THE CODE IS RESET.
Steering, Oct 28, 2019
I WOULD TURN THE CAR ON AND ON MY DASH IT WOULD SAY POWER STEERING SENSOR FAULT. PLUS IT WOULD BE HARD TO STEER WHEN DRIVING SOMETIMES. THEN AT TIMES WHEN I WOULD TURN OFF THE CAR IT WOULD BE NORMAL DRIVING. FOR ABOUT THE LAST WEEK AND HALF IT WOULD THEN THROW ANOTHER CODE. SERVICE ADVANCE TRACTION CONTROL. I TOOK MY VEHICLE TO A GARAGE CALLED AAMCO. 2006 WYOMING AVE IN WYOMING PA. 18644 SPOKE TO A TECHNICIAN NAMED [XXX]. DIDN'T CAUSE PHYSICAL DAMAGE TO THE VEHICLE AND DON'T UNDERSTAND WHY THE 2010 WASN'T ON THE RECALL LIST. IM ONLY AVAILABLE AFTER 4PM M-F. MY MOM CAN HELP YOU IF I'M AT WORK. HER NAME IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Oct 27, 2019
YESTERDAY I STARTED MY CAR AND MY TRACTION CONTROL LIGHT CAME ON AND MY STEERING WAS FINE THEN I WAS DRIVING DOWN THE ROAD AND MY STEERING BECAME HARDER TO CONTROL. I PARKED AT A FRIENDS HOUSE FOR THE NIGHT AND WHEN I WENT TO DRIVE MY CAR AGAIN THE NEXT DAY I COULD BARELY STEER AND MY CAR BEGAN TO GRIND AND MAKE A LOUD SCREECHING NOISE. I THEN WENT TO THE STORE AND BOUGHT POWER STEERING FLUID JUST TO FIND OUT MY SYSTEM IS ELECTRIC. SO NOW I HAVE BARELY ANY STEERING.... AND MY HOUSE AND COLLEGE IS 1 1/2 HOURS FROM EACH OTHER. AND BEING A COLLEGE STUDENT I DON'T HAVE THE MONEY TO REPLACE THE PART THAT'S BROKEN.
Steering, Oct 27, 2019
PURCHASED THIS VEHICLE USED FROM A LOCAL AUTHORIZED DEALER. THE DAY AFTER I GOT IT HOME (APRIL 22, 2019) I RECEIVED A DASH WARNING OF "POWER STEERING ASSIST FAULT" UPON STARTING. THE STEERING WAS STIFF, AS IS TYPICAL WITH A LOSS OF POWER STEERING, BUT THE WARNING WENT AWAY UPON RESTART. THIS HAPPENED APPROXIMATELY ONCE A MONTH UNTIL OCTOBER 25, 2019, WHEN I RECEIVED THE WARNING WHILE DRIVING AND EXPERIENCED A DANGEROUS LOSS OF POWER STEERING. I MANAGED TO LIMP MY CAR HOME SAFELY. THE WARNING HAS SINCE NOT GONE AWAY AND THE VEHICLE IS PRETTY MUCH RENDERED USELESS IN TERMS OF DRIVING IT SAFELY. I KNOW THAT OTHER FORD FUSIONS IN VARYING YEARS HAVE BEEN RECALLED FOR THIS SAME ISSUE. THIS YEAR NEEDS TO BE INVESTIGATED AGAIN. THERE ARE COUNTLESS SIMILAR COMPLAINTS RELATING TO 2010 FUSIONS ONLINE, ALL YOU HAVE TO DO IS LOOK FOR THEM.
Steering, Oct 25, 2019
VEHICLE EXPERIENCED SUDDEN LOSS OF POWER STEERING WHILE IN MOTION DRIVING AT APPROXIMATELY 30 MPH. ONCE STOPPED, THE POWER STEERING RESUMED FUNCTIONING FOR A SHORT TIME. WHEN THE VEHICLE WAS NEXT STARTED, THE STEERING WHEEL WAS SEIZED AND WOULD NOT TURN AT ALL. VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 69,000.
Steering, Oct 25, 2019
THE POWER STEERING ASSIST FAULT CODE CAME ON. THE CAR WAS SITTING IN THE DRIVEWAY WHEN THIS HAPPENED
Steering, Oct 24, 2019
POWER STEERING ASSIST FAULT GOES ON SEVERAL TIMES A WEEK AND IS ACCOMPANIED BY A LOSS OF POWER STEERING. IN FACT, MY STEERING TIGHTENS UP SO MUCH THAT I DON'T THINK I COULD DRIVE THE CAR. SO FAR, THIS HAS ONLY HAPPENED WHEN I FIRST START THE CAR. THE STEERING RETURNS TO NORMAL IF I TURN THE CAR OFF, MOVE THE STEERING WHEEL FROM SIDE TO SIDE SHARPLY AND THEN TURN THE CAR ON AGAIN. ONCE I WAS ABLE TO GET THE POWER STEERING TO WORK WHILE THE CAR WAS STILL RUNNING BY JUST ABRUPTLY TURNING THE STEERING WHEEL TO ONE SIDE. I SAW THAT SOME HAVE HAD THIS HAPPEN ON THE FREEWAY. THIS HAS NEVER HAPPENED TO ME, BUT I CANNOT IMAGINE WHAT I WOULD DO IF IT DID. I HAVE A PICTURE OF THE ERROR MESSAGE ON MY CELL PHONE THAT I TOOK ON OCTOBER 6, 2019. MY CAR HAD 129,839 MILES ON IT AT THE TIME. RESEARCH TELLS ME THAT THIS REPAIR WILL COST $1440 OR SO, WHICH IS COMPLETELY UNAFFORDABLE FOR ME. WHY IS THIS NOT RECALLED WHEN IT SEEMS TO BE HAPPENING SO OFTEN? MY FRIENDS DO NOT FEEL SAFE DRIVING WITH MY ANYMORE AND REFUSE TO RIDE WITH ME. I LOVED THIS VEHICLE, BUT I AM BEGINNING TO RUE THE DAY THAT I PURCHASED IT. I JUST PUT IN $445.00 REPAIRING SOME OXYGEN ISSUE, THE DRIVER'S SIDE BLINKER, AND THE WINDSHIELD WIPER FLUID LINES. I WAS GIVEN AN ESTIMATE OF $499.00 TO REPLACE MY FRONT PASSENGER HEAD LIGHT UNIT BECAUSE IT GETS CONDENSATION IN IT AND THEY CAN'T JUST REPLACE A SEAL. HOWEVER, NONE OF THESE IS THE SAFETY ISSUE THAT I FEEL THE POWER STEERING GOING OUT WOULD BE. I FEEL FORD SHOULD DEFINITELY BE RESPONSIBLE FOR REPLACING/REPAIRING THIS AS SO MANY HAVE COMPLAINED AND THE LEVEL OF SAFETY COULD BE COMPARED TO THE AIR BAG RECALL. I HAD TO PICK ONE DATE BELOW AS TO WHEN IT HAPPENED SO I PUT THE DATE I TOOK THE PICTURE. IT HAS BEEN GOING ON FOR A COUPLE OF MONTHS, THOUGH.
Steering, Wheels, Electronic stability control (ESC), Oct 24, 2019
WELL I GET OUT THIS MORNING TO TAKE MY KIDS TO SCHOOL WHEN I CRANK THE CAR AND WE START RIDING THE SERVICE ADVANCETRAC LIGHT CAME ON IN BLANK THEN THE SERVICE POWER STEERING LIGHT CAME ON. SO AFTER I DROP THEM OFF I WAS ON MY WAY HOME THE LIGHT CONTINUE TO BLINK AS I PULLED UP IN MY DRIVEWAY THE STEERING WHEEL START TO GET HARD TO STEER SO I'LL PARK GOT OUT WELL SO I'LL PART POP THE HOOD GOT OUT AND CHECK FOR POWER STEERING ON TO REALIZE THAT IS NOT ONE BECAUSE IT'S ELECTRIC. SO WHEN I LOOK ONLINE TO MY SURPRISE EVERYBODY WITH A FORD FUSION IS HAVING THE SAME AS A PROBLEM DIFFERENT YEAR DIFFERENT ENGINE SIZE BUT SAME PROBLEM NO ONE SEEMS TO HAVE A SOLUTION BECAUSE IT'S MANY THINGS THAT CAN CAUSE THE PROBLEM IS VERY STRESSFUL I THINK Y'ALL SHOULD HAVE THAT ON RECALL TO HELP BETTER ASSIST PEOPLE WITH THE PROBLEMS. UNFORTUNATELY I HATE THE FACT THAT MY MY WARRANTY IS UP AS FATHER WITH A FAMILY OF FIVE DON'T HAVE THE MONEY TO AFFORD TO PAY FOR TO GET IT FIXED.
Steering, Electronic stability control (ESC), Oct 24, 2019
ADVANCE TRAC LIGHT AND POWER STEERING LIGHT CAME ON THIS MORNING DONT KNOW WHY CAR DOESN'T TAKE POWER STEERING FLUID THIS IS THE FIRST TIME THIS HAS HAPPENED SINCE 2015 WHEN I FIRST PURCHASED IT.
Steering, Oct 21, 2019
POWER STEERING WENT OUT WHILE DRIVING (CITY STREETS, WHILE TURNING). PUT THE CAR IN PARK AND TURNED OFF VEHICLE. THIS HAPPENED AND WORKED A TOTAL OF 3 TIMES IN THE SPAN OF 3 WEEKS. NOW, COMPLETE FAILURE AND NONE OF THIS WORKS. NO FLUID LOSS EXPERIENCED. NO WHINING OR GRINDING NOISES EXPERIENCED. POWER STEERING ASSIST FAULT IN DASH READOUT.
Steering, Oct 18, 2019
POWER STEERING ASSIST FAILURE WHILE DRIVING. COMPLETE LOSS OF STEERING WITHIN SECONDS OF WARNING ON DASHBOARD. EXTREMELY LUCKY TO HAVE NOT CAUSED A SERIOUS ACCIDENT OR DEATH. VEHICLE WAS DRIVEN INTO A PARKING LOT WITH EXTREME DIFFICULTY AND TOWED TO A FORD DEALERSHIP FOR REPAIRS. VERIFIED AS INTERNAL RACK FAILURE. ENTIRE UNIT WAS REPLACED. AFTER RESEARCH SHOWING THOUSANDS OF FAILURES FOR THIS PART THIS SHOULD BE SAFETY RECALL BEFORE SOME ONE IS SERIOUSLY INJURED OR KILLED.
Steering, Oct 18, 2019
WHILE DRIVING AT LOW SPEED A CHIME WENT OFF AND I LOST THE POWER STEERING. THE CONTROL PANEL SAID POWER STEERING ASSIST. I WAS ABLE TO SAFETY PULL OVER AND GET HOME. IT HAPPENS OFF AND ON AND WHEN I TOOK IN FOR SERVICE NOTHING COULD BE FOUND. I AM TERRIFIED TO DRIVE THIS CAR
Steering, Oct 18, 2019
THIS IS A FOLLOW-UP FOR COMPLAINT NHTSA ID NUMBER: 11268899. AT THIS POINT THE POWER STEERING ISSUE IS CONSTANT. RESTARTING THE CAR DOESN'T MAKE THE ISSUE GO AWAY. THE CAR IS NOW NOT SAFE TO DRIVE.
Steering, Oct 18, 2019
THERE IS AN ACTIVE RECALL 9/7/2010-2/28/2012 MANUFACTURED FORD FUSIONS. WHICH IS FOR SUDDEN LOSS OF POWER STEERING. MY CAR WAS PARKED AND WHEN STARTING VEHICLE THE 'POWER STEERING ASSIST' MESSAGE CAME ON, I ATTEMPTED TO TURN VEHICLE OFF AND RESTART WITH NO CHANGE. VEHICLE HAS ABSOLUTELY NO POWER STEERING, CAN'T STEER, THERE IS NO FUNCTIONALITY OF ANY POWER WHATSOEVER. DUE TO THE FACT MY CAR'S MANUFACTURING DATE IS 3/2010 IT DOESN'T FALL INTO THE RECALL PARAMETERS, BUT HOWEVER IT IS EXHIBITING THE SAME EXACT ISSUES NOTATED IN THAT RECALL.
Steering, Oct 17, 2019
POWER STEERING ASSIST FAULT. THIS HAS OCCURRED 3 TIMES. THE WARNING SHOWED WHEN I STARTED THE CAR. THE CAR WAS THANKFULLY NOT IN MOTION. THE FIRST TIME APPROXIMATELY 4 MONTHS AGO I CLEANED OFF THE BATTERY CABLE PER A GOOGLE SEARCH AND THE POWER STEERING WAS OK THE NEXT TIME I STARTED THE CAR. CLEANING THE CABLES WAS PROBABLY NOT REALLY A FIX - JUST A COINCIDENCE. A MONTH AND A HALF AGO IT HAPPENED AGAIN. I STARTED THE CAR AND GOT THE WARNING AND NO POWER STEERING. I TRIED AGAIN A FEW HOURS LATER AND EVERYTHING WAS OK. I CALLED THE DEALERSHIP AND WAS TOLD UNLESS THE WARNING LIGHT WAS ON THERE WAS NOTHING THEY COULD DO TO DIAGNOSE THE PROBLEM. THE MOST RECENT INCIDENT HAPPENED A WEEK AND A HALF AGO. THIS TIME THE WARNING CAME ON AND REMAINED ON. THE CAR HAS BEEN TOWED TO THE DEALERSHIP BUT I DO NOT HAVE AN ESTIMATE FOR REPAIR AT THIS TIME. MY 2010 FORD FUSION ONLY HAS 37,000 MILES ON IT.
Steering, Oct 16, 2019
2010 FORD FUSION ELECTRIC STARING WENT OUT WHILE DRIVING ON FREEWAY. THEY RECALLED 2011 TO 2014 THE FIRST YEAR I CAME OUT WAS 2010. FORD IS NOT HELPING WITH THIS ISSUE.
Steering, Oct 16, 2019
UPON STARTING MY CAR, I'M GETTING A POWER STEERING ASSIST FAULT MESSAGE AND CANNOT TURN THE WHEEL. ONCE I RESTART MY CAR, THE MESSAGE GOES AWAY AND I'M ABLE TO STEER. I'M AFRAID IT COULD REOCCUR WHEN DRIVING OR NEVER GO AWAY AFTER A RESTART.
Steering, Oct 15, 2019
OVER THE PAST YEAR THE POWER STEERING HAS STOPPED WORKING SEVERAL TIMES, BUT NEVER WHILE IN MOTION. ALWAYS WHEN THE CAR IS FIRST STARTED. SHUTTING THE CAR OFF AND RESTARTING HAS SOLVED THE PROBLEM. THIS PAST WEEK, HOWEVER, IT WENT OUT AND HAS NOT COME BACK ON.