2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: steering
1,660 reports, newest first. Show all
Steering, Vehicle speed control, Electronic stability control (ESC), Feb 9, 2018
WHILE DRIVING MY VEHICLE THE SERVICE ADVANCETRAC WARNING LIGHT CAME ON. MY VEHICLE WOULD NOT ACCELERATE APPROPRIATELY AND THEN WOULD NOT BE IN GEAR. I HAVE TAKEN IT TO THE DEALER AND THEY REPLACED SENSORS ETC. THEY HAVE IDENTIFIED THAT THE STEERING RACK AND PINION WILL NEED TO BE REPLACED. WHEN I RESEARCHED THIS I FOUND THAT THIS IS A COMMON ISSUE FOR THIS VEHICLE AND THAT A RECALL HAD IN FACT BEEN INSTITUTED FOR 2011 AND NEWER MODELS. THIS IS A PROBLEM IN VEHICLES FROM 2010 AS WELL. THERE IS NO REASON OWNERS OF 2010 MODELS SHOULD HAVE TO PAY THE EXPENSE TO FIX THIS DANGEROUS VEHICLE FAILURE WHEN NEW MODEL OWNERS DO NOT. THE PART ITSELF (FOR AFTERMARKET) COSTS $1000.
Steering, Electronic stability control (ESC), Feb 9, 2018
POWER STEERING FAULT, ELECTRONIC POWER STEERING FAILURE. THIS HAS HAPPENED SEVERAL TIMES. TURN CAR ON, STEER FAILURE. TURN OFF CAR, RESTART & IT RESETS. LAST NIGHT TURNED CAR ON "POWER STEERING FAILURE", WOULD NOT RESET, THEN GOT A STABILITY FAILURE. NO POWER STEERING. WILL NOT RESET
Steering, Feb 8, 2018
POWER STEERING GOES OUT , WORKS AND GOES OUT AGAIN.
Steering, Electrical system, Feb 7, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED WITH AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER ADVISED THAT THE VEHICLE BE TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Feb 6, 2018
WHILE DRIVING 40 MPH ON A TWO LANE HIGHWAY VEHICLE SERVICE ADVANCE TRAC LIGHT WARNING CAME ON AS WELL AS EVERY LIGHT ON THE DASHBOARD (XMAS TREE AFFECT). THE WARNING CHIME SOUNDED EVERY FEW SECONDS AND THE GAUGES WENT UP AND DOWN RANDOMLY. DROVE 2 MILES HOME WITH THIS CONTINUING. TURNED OFF ENGINE AND RESTARTED TO HAVE THE SAME THING HAPPEN AGAIN. RESEARCHED PROBLEM ONLINE AND SAW THIS WAS A COMMON PROBLEM WITH FUSIONS STEERING GEAR/HARNESS AND POWER STEERING FAILING.(NTSA CAMPAIGN NUMBER: 15V340000) THE RECALL FOR THIS EXACT PROBLEM DOES NOT APPLY TO 2010S BUT TO 2011 AND AFTER. THE CAR WAS REPAIRED AT THE DEALERSHIP FOR $2339.
Steering, Feb 5, 2018
WARNING LIGHT: ELECTRONIC POWER STEERING ASSIST FAILURE STEERING BECAME MUCH HARDER FORD HAS ALREADY ISSUED RECALLS FOR THIS ISSUE FOR NEWER MODEL YEAR FUSIONS INTERNET RESEARCH SHOWS TO BE A FAILURE WIDESPREAD PROBLEM. REVERSING SLOWLY SO NO DAMAGE OR INJURIES. ASSUMING FORD IS JUST WAITING ON A FATALITY FOR IT TO BE ECONOMICAL TO RECALL THE 2010'S SEEMS LIKE A MAJOR ISSUE AND THEIR CUSTOMER SERVICE DID NOT SEEMED CONCERNED AT ALL.
Steering, Feb 3, 2018
WHILE DRIVING MY POWER STEERING ASSIST FAILURE LIGHT CAME ON AND I LOST MY POWER STEERING
Steering, Feb 2, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING APPROXIMATELY 30 MPH, THE POWER STEERING FAILED AND THE "SERVICE ADVANCE TRACK" AND "SERVICE POWER STEERING NOW" INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Steering, Jan 29, 2018
2 TIMES IN THE LAST 2 MONTHS THE DASHBOARD DISPLAYS A WARNING "POWER STEERING ASSIST FAULT". COST IS VERY EXPENSIVE, 2010 FORD FUSIONS SHOULD HAVE BEEN INCLUDED IN THE RECALL FOR THIS ISSUE. THE CAR WAS JUST BEING STARTED WHEN THIS WARNING CAME ON.
Steering, Electrical system, Jan 29, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING FAILED AND THE VEHICLE ABRUPTLY STALLED. PRIOR TO THE FAILURE, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS INOPERABLE, BUT WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Steering, Jan 29, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THERE WAS A PROGRESSING GRINDING NOISE AND THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE VEHICLE WAS NOT INCLUDED IN A MANUFACTURER RECALL FOR THE POWER STEERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A POWER STEERING RECALL FOR THE 2011 AND 2012 MODELS. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. *TT *TR
Steering, Jan 26, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT LOW SPEEDS, THE STEERING WHEEL BECAME INOPERABLE. ALSO, THE STEERING WHEEL WARNING INDICATOR ILLUMINATED AND THE POWER STEERING ALARM SOUNDED, WHICH CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO COURTESY FORD (1830 GRAND RIVER AVENUE, OKEMOS, MICHIGAN 48864, PHONE (888) 836-5315) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ELECTRONIC SYSTEM FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER STATED THAT THE 2010 FORD FUSION WAS NOT INCLUDED IN THE MANUFACTURER WARRANTED REPAIR FOR THE STEERING WHEEL FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 84,543. *TT *TR
Steering, Jan 24, 2018
I WAS TERRIFIED WHEN MY POWER STEERING WENT OUT WITHOUT WARNING WHILE MAKING A RIGHT TURN WITH ONCOMING TRAFFIC COMIN IN THE OPPOSITE DIRECTION. I HAD TO PULL THE STEERING WHEEL SO HARD TO REFRAIN FROM GOING INTO THE ONCOMING TRAFFICS LANE THAT I STRAINED MY SHOULDER, CAUSING PAIN AND DISCOMFORT. WHEN I SPOKE WITH THE FORD DEALERSHIP THEY SAID THE REPAIR OF MY ISSUE WOULD COST THOUSANDS OF DOLLARS. THIS ISSUE IS NOT CAUSED FROM USER ERROR IT IS FROM POOR DESIGN AND ENGINEERING FROM FORD. THIS PRODUCT MALFUNCTION COULD HAVE CAUSED A SERIOUS ACCIDENT. PLEASE TAKE TIME TO LOOK INTO THIS FAULTY PRODUCT BECAUSE I BELIEVE THAT I SHOULD NOT HAVE TO BE BURDENED WITH A BILL OF THIS MAGNITUDE. THIS SITUATION COULD HAVE BEEN AVOIDED IF FORD PRODUCED A PRODUCT THAT WAS SAFER.
Steering, Jan 24, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST ABILITY WAS LOST. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART AND THE POWER STEERING ASSIST FAULT AND SERVICE ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MEMPHIS (2515 MT MORIAH RD, MEMPHIS, TN 38115, (901) 209-1259) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS INFORMED THAT HE WOULD RECEIVE A CALL BACK, BUT HE NEVER RECEIVED ONE. THE FAILURE MILEAGE WAS 116,022. *TT *TR
Steering, Jan 23, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL FAILED TO MOVE AND BECAME INOPERABLE. ALSO, THE POWER STEERING INDICATOR ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (FIVE STAR FORD, 6618 NE LOOP 820 NORTH, RICHLAND, TX 78180) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000.
Steering, Jan 19, 2018, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE CONTACT WAS ATTEMPTING TO MAKE A LEFT TURN OUT OF A PARKING LOT AT AN UNKNOWN SPEED, A VEHICLE DRIVING 50 MPH IN THE MIDDLE LANE CRASHED INTO THE CONTACT'S VEHICLE. THE CONTACT AND THE DRIVER SUSTAINED HEAD, BACK, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL COLLISION SHOP AND THE BUMPER WAS REPAIRED. WHILE ATTEMPTING TO LEAVE THE COLLISION SHOP, THE POWER STEERING FAILED TO WORK. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 106,476.
Steering, Jan 18, 2018
WHILE DRIVING DOWN THE INTERSTATE MY CAR GAVE ME AN ALARM SAYING I NEEDED TO HAVE MY POWER STEERING SERVICED NOW. I LOST POWER STEERING. TOOK IT IN TO DEALER WHO RAN DIAGNOSTICS. THEY SAID IT TOOK THEM AWHILE TO GET ANYTHING TO REGISTER AND DID SAY IT WAS A STEERING RACK BUT THEN IT DISAPPEARED AND THE POWER STEERING WORKED AGAIN. THEY TOLD ME IT COULD HAPPEN AGAIN. YESTERDAY WHEN DRIVING ON INTERSTATE AGAIN, SAME EXACT THING HAPPENED, ALARMS WENT OFF AND MY POWER STEERING IS OUT AGAIN. I SEE ISSUES RELATED TO THE POWER STEERING AND ARTICLES SAY THE 2010 FORD FUSION IS ONE OF THE, YET IT WASN'T RECALLED! I'LL BE CALLING THE FORD DEALER AGAIN,BUT I WON'T PAY WHAT THEY TELL ME TO FIX REPLACE THIS.
Steering, Suspension, Wheels, Jan 18, 2018
VEHICLE MAKES POPPONG SOUNDS WHEN CAR TURNS TO SIDE
Steering, Jan 17, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THERE WAS A PREMATURE FAILURE WITH THE EPS AND THE EPS WARNING INDICATOR FLASHED "SERVICE POWER STEERING NOW". THE VEHICLE WAS TAKEN TO A DEALER (MATHIEU FORD, 664 SPRING ST, WINCHENDON, MA 01475, (978) 297-0001) WHO CLEARED THE CODE, BUT DID NOT PROVIDE A SPECIFIC DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE EPS WARNING INDICATOR REMAINED ILLUMINATED EACH TIME THE FAILURE OCCURRED. THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE AND WAS UNABLE TO BE DRIVEN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE WAS EXCLUDED FROM AN EPS RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Jan 16, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE CONTACT SHIFTED THE GEAR INTO DRIVE, THE STEERING WHEEL LOCKED UP AND THE CONTACT WAS UNABLE TO STEER LEFT OR RIGHT. THE CONTACT PARKED THE VEHICLE IN THE DRIVEWAY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 126,000.
Steering, Jan 15, 2018
WHEN ATTEMPTING TO PULL AWAY FROM A GAS PUMP AT A FILLING STATION, MY POWER STEERING ABRUPTLY QUIT WORKING AND A WARNING CAME UP ON MY SCREEN SAYING SOMETHING ABOUT POWER STEERING ASSIST. THE VEHICLE IS A 2010 FORD FUSION. IT PLACED ME IN A VERY DIFFICULT AND POTENTIALLY DANGEROUS SITUATION SINCE IT WAS DURING RUSH HOUR AT THE STATION. THIS LACK OF POWER STEERING INCREASED THE CHANCE OF A VEHICLE CRASH OF SOME KIND. I PURCHASED THIS VEHICLE NEW FROM A DEALER IN TOPEKA, KS. AT THE TIME OF THE INCIDENT, THE VEHICLE HAD LESS THAN 40,000 MILES AND IS IN EXCELLENT CONDITION. I AM A RECENTLY WIDOWED 70 YEAR OLD WOMAN WEIGHING LESS THAN 100 LBS AND I CANNOT TURN A VEHICLE WITHOUT POWER STEERING. THE VEHICLE REQUIRED REPLACING THE ELECTRIC POWER STEERING GEAR ASSEMBLY COSTING ME $1,266.33. THIS SAME ISSUE WAS RECALLED FOR 2011 AND 2012 FORD FUSIONS, BUT NO RECALL FOR 2010. PLEASE EXPLAIN WHY A RECALL WAS NOT ALSO DONE FOR 2010 FUSIONS SINCE THE ISSUES WERE IDENTICAL REGARDING SHUT DOWN OF POWER STEERING. I DO NOT KNOW HOW TO SEND THE INVOICE WITH THIS COMPLAINT, BUT CAN SEND IT SEPARATELY IF POSSIBLE
Steering, Jan 11, 2018
STEERING FAILED WHILE DRIVING. I LOST STEERING ASSIST WHILE TURNING THE VEHICLE, VERY DANGEROUS. THE VEHICLE WAS VERY HARD TO CONTROL ESPECIALLY AT LOWER SPEEDS. WAS DRIVING AROUND TOWN 45 MPH SPEEDS STEERING ASSIST DID NOT RETURN. HAD TROUBLE CODE U3000 PULLED FROM COMPUTER, AND FOUND OUT THAT THE STEERING RACK NEEDED TO BE REPLACED.
Steering, Jan 10, 2018
INTERMITTENTLY WHILE DRIVING - THE BATTERY INDICATOR WILL COME ON AND I WILL SUBSEQUENTLY LOSE POWER STEERING. IF I POWER OFF THE VEHICLE, THE INDICATOR GOES AWAY AND POWER STEERING RETURNS THE NEXT TIME I TURN IT ON. THE ISSUE WILL RESURFACE, AND IT IS NOW HAPPENING MORE FREQUENTLY. THIS IS THE SAME ISSUE THAT CAUSED A RECALL IN THE 2011 AND 2012 MODELS, HOWEVER, MY MODEL IS THE 2010.
Steering, Jan 10, 2018
2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE. *LD *JS
Steering, Jan 6, 2018
MY DAUGHTER WAS DRIVING AND POWER STEERING STOPPED. LIGHT CAME ON SERVICE POWER STEERING. NEEDLESS TO SAY A VERY DANGEROUS SITUATION FOR HER AND FOR EVERY ONE AROUND HER. 55000 MILES AND HAD 6 RECALLS. THIS TO SHOULD BE BECAUSE IF SHE HAD BEEN ON THE INTERSTATE AT 65 MPH I COULD HAVE LOST HER YESTERDAY SO SOMETHING NEEDS TO BE DONE.