2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: steering
1,660 reports, newest first. Show all
Steering, Apr 26, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE POWER STEERING ASSIST FAILED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE. *TR
Steering, Apr 22, 2013
I WAS DRIVING AROUND 25 MPH STRAIGHT IN MY 2010 FORD FUSION AND HEARD A CHIME LOOKED ON DASH AND IT READ "ADVANCE TRAC NEEDS SERVICE" ALSO THE LIGHTS FOR ABS, TRACTION CONTROL AND EMERGENCY BRAKE WERE ILLUMINATED. THE POWER STEERING STOP WORKING AT THIS TIME. CAR HAD NO WARNING BEFORE STEERING WENT OUT. PLEASE FIX THIS PROBLEM I SEE IT IS VERY COMMON FOR 2010-2012 FORD FUSIONS. CAR IS AT DEALERSHIP NOW, THEY RESET THE SYSTEM AND IT'S NOW WORKING BUT THEY WANT ME TO BUY A NEW STEERING RACK WHICH IS $1100 PLUS LABOR BUT CANNOT GUARANTEE THAT IS THE PROBLEM. HOWEVER, EVEN THOUGH THEY HAVE NO IDEA WHAT EXACTLY IS CAUSING THE PROBLEM AND RESETTING THE SYSTEM FIXES IT, THEY GUARANTEE THAT THE PROBLEM WILL HAPPEN AGAIN IF I DON'T REPLACE THE STEERING RACK. *TR
Steering, Apr 21, 2013
ELECTRIC POWER STEERING FAILED WHILE MY WIFE WAS DRIVING AT 45 MPH. CAR COULD NOT BE MANUVERED WITHOUT EXTREME DIFFICULTY. ALL INDICATIONS LED TO A FAILED ELECTRIC POWER STEERING RACK. HAD IT REPLACED WITH A PART FROM A SALVAGED VEHICLE WITH LIGHT SIDE DAMAGE AND 25,000 MILES. WORKED FINE FOR 3 DAYS, FAILED AGAIN AT 50 MPH. TOO DIFFICULT AND NOT SAFE TO DRIVE, WILL BE TOWED TO DEALER. NEED FORD TO OWE UP ON THIS SAFETY ISSUE. *TR
Steering, Service brakes, Hydraulic, Apr 8, 2013, crash
I WAS TURNING OUT OF MY STREET AT APPROX. 5 MPH IN MY 2010 FORD FUSION AND HEARD A CHIME LOOKED ON DASH AND IT READ "ADVANCE TRAC NEEDS SERVICE" ALSO THE LIGHTS FOR ABS, TRACTION CONTROL AND EMERGENCY BRAKE WERE ILLUMINATED. THE STEERING WHEEL GOT VERY STIFF AND I COULD NOT TURN MAKING ME HIT A CONCRETE BARRIER. CAR HAD NO WARNING BEFORE STEERING WENT OUT. PLEASE FIX THIS PROBLEM I SEE IT IS VERY COMMON FOR 2010-2012 FORD FUSIONS. CAR IS AT DEALERSHIP NOW AND HE THINKS IT MAY BE THE STEERING RACK, WHICH IS EXTREMELY EXPENSIVE TO FIX ESPECIALLY WITH 0 WARRANTY WHICH EXPIRED LAST DECEMBER. *TR
Steering, Power train, Mar 28, 2013
MY CAR HAS BEEN MAKING A WEIRD HUM/GRIND/LOW PITCHED ROAR NOISE FOR QUITE SOME TIME NOW. I TOOK IT IN, IT WILL COST 1,800 DOLLARS TO REPLACE MY POWER STEERING RACK. BUT- APPARENTLY YOU CANT JUST BUY THE RACK, YOU MUST BUY THE WHOLE KIT (MOTOR, TIE RODS, RACK, CLAMPS, YOU NAME IT). BECAUSE ITS BEEN REDESIGNED! ...I WONDER WHY. YET THERE IS NO RECALL. FYI- IF I DIDN'T FIX, THE POWER STEERING WOULD HAVE SOON FAILED, LEAVING ME STRANDED. *TR
Steering, Mar 25, 2013
I WAS DRIVING THE VEHICLE IN FRONT OF DAUGHTERS SCHOOL AND BELL WENT OFF AND MESSAGE DISPLAYED STATING ADVANCED TRAC POWER STEERING DISABLED. THE POWER STEERING WAS GONE, TOOK IT TO THE DEALER THEY WANT $1800 FOR A NEW POWER STEERING RACK PLUS LABOR. SEEMS TO BE A COMMON OCCURRENCE AMONG 2010 FUSIONS. WE ARE EXPLORING OTHER OPTIONS. *TR
Steering, Mar 19, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME VERY HARD TO STEER AND THE SERVICE POWER STEERING NOW WARNING MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRIC ASSIST HAD BURNED OUT AND AS A RESULT, THE STEERING SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 58,500. *TR
Steering, Power train, Engine, Feb 26, 2013
I WAS ON THE FREEWAY WHEN ENGINE SPEED SUDDENLY WENT TO IDLE. I WAS IN THE MIDDLE LANE AND ALMOST GOT INTO A CRASH TRYING TO GET TO THE ROAD SIDE. WHEN I BROUGHT THE CAR TO THE FORD DEALER THEY SAID THE THROTTLE BODY WAS BAD AND IT COST ME $500.00 THEY SAID IT WAS NOT COVERED UNDER THE POWER TRAIN WARRANTY,GO FIGURE. ALSO THE TRANSMISSION DOES NOT DOWN SHIFT PROPERLY AFTER HEAVY ACCELERATION,THEY SAID IT WAS NORMAL. IT'S NO WONDER WHY PEOPLE SHY AWAY FROM SO CALLED AMERICAN CARS,IT WILL BE MY LAST. *TR
Steering, Vehicle speed control, Engine, Feb 26, 2013
I WAS DRIVING ON THE HIGHWAY AT A STEADY SPEED WHEN ALL OF A SUDDEN, THE GAS PEDAL STOPPED RESPONDING, ALMOST AS IF I WAS IN NEUTRAL. I WAS ABLE TO GET OVER TO THE SHOULDER. IT TOOK A FEW TRIES OF RESTARTING THE CAR IN ORDER TO GET IT GOING. THE SAME INCIDENT HAPPENED AGAIN THE NEXT WEEK. *TR
Steering, Electrical system, Feb 16, 2013
STARTED DRIVING TO GET HOME FROM WORK AND SUDDENLY THE SERVICE ADVANCETRAC LIGHT CAME ON, DIDN'T NOTICE ANYTHING UNTIL I DID A TURN. THE STEERING FELT STIFF, NOT REALLY PAYING ATTENTION TO THE PROBLEM GOT HOME SHUT OFF THE CAR. THE NEXT MORNING HEADING TO WORK TURNED ON THE CAR AND THEN THE SERVICE POWER STEERING NOW LIGHT HAD COME ON AS WELL. AFTER THAT THE POWER STEERING WAS GONE, I COULDN'T TURN THE WHEELS. DID SOME RESEARCH AND A LOT OF FUSIONS ARE HAVING THIS PROBLEM AND SO FAR NO RESULTS WITHOUT SPENDING THOUSANDS OF DOLLARS AT THE DEALER. *TR
Steering, Jan 20, 2013
WHILE MY DAUGHTER WAS DRIVING THE CAR ON 12/25/12, THE STEERING WHEEL BECAME STIFF AND WARNING LIGHT CAME ON. ON 12/29/12, WENT TO CHECK CAR AND COULD NOT DRIVE IT AT ALL. YOU COULD NOT TURN THE STEERING WHEEL. I HAD IT TOWED TO THE DEALERSHIP. THE POWER STEERING RACK HAD TO BE REPLACED. THEY SAID SOMETHING WAS WRONG WITH THE WIRING. I ALSO SAW ONLINE THERE WERE MANY COMPLAINTS CONCERNING THE SAME ISSUE. BECAUSE OF THIS, IT THOUGHT THERE COULD BE A POSSIBLE DEFECT. THE CAR IS ONLY THREE YEARS OLD WITH LOW MILEAGE. I MOSTLY USE THE CAR TO DRIVE BACK AND FORTH TO WORK, WHICH IS 6 MILES AWAY. THIS COULD HAVE BEEN VERY DANGEROUS, BECAUSE YOU COULD NOT STEER THE CAR ONCE THE POWER STEERING WENT OUT. *TR
Steering, Jan 16, 2013
WE WERE THREE HOURS FROM HOME IN THE LATE AFTERNOON WHEN THE POWER STEERING SERVICE SOON LIGHT CAME ON. WE HAD ONE MORE STOP TO MAKE SO WE DID AND TRIED TO CHECK THE POWER STEERING FLUID NOT KNOWING THAT THIS VEHICLE HAD ELECTRIC ASSIST STEERING. WHEN WE GOT BACK IN THE VEHICLE TO GO TO THE AUTO PARTS STORE AND THE ALARM CAME ON AND THE READING ON THE DASH SAID POWER STEERING SERVICE NOW AND THE VEHICLE THEN WAS VERY HARD TO STEER. AFTER FINALLY FIGURING OUT THAT WE HAD THE POWER ASSIST STEERING AND THAT THERE WAS NOTHING THAT WE COULD DO ABOUT IT AT THAT TIME. THE SALESPERSON TOLD US THAT WE COULD STILL DRIVE IT BUT IT WOULD BE VERY DIFFICULT. WE HAD NO CHOICE BUT TO TRY TO MAKE IT HOME AND PRAISE THE LORD WE DID GET HOME SAFELY. WE TOOK IT TO A MECHANIC AND HE SAID THAT THE PART TO REPLACE IT WOULD BE AROUND $1,000.00 NOT INCLUDING LABOR. IN DOING RESEARCH ON THE INTERNET I FOUND THAT THIS IS A COMMON COMPLAINT FOR THIS VEHICLE BUT THAT THERE IS NO RECALL AS OF YET FOR IT. I WOULD LIKE TO ENTER THIS COMPLAINT SO THAT FORD WILL LOOK INTO MAKING THIS DEFECT A RECALL AND HELP THE CONSUMERS THAT HAVE PURCHASED THESE VEHICLES. MY HUSBAND AND I BOUGHT THIS VEHICLE LESS THAT 6 MONTHS AGO AND WE LOVE IT BUT THIS PROBLEM HAS REALLY BEEN A DISAPPOINTMENT NOT TO MENTION THE FINANCIAL HARDSHIP IT HAS PLACED ON US. THANK YOU FOR YOUR TIME. *TR
Steering, Jan 2, 2013
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STEERING COMPUTER MODULE WAS RESET. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 131,000 AND THE CURRENT MILEAGE WAS 132,000.
Steering, Dec 18, 2012
DRIVING AT 30 MPH, SLIDING CAR ICON APPEARED AND NOTICED A SLIGHT STIFFNESS IN STEERING. MADE IT HOME WITH NO FURTHER ISSUES. NEXT MORNING UPON STARTING CAR, I HAD NO POWER STEERING AT ALL. TWO DAYS LATER, POWER STEERING HAS NOT RETURNED, BUT THE 'SERVICE POWER STEERING NOW' INDICATOR LIGHT IS ON. DEALER IS TELLING ME NO HISTORY OF THIS TYPE OF INCIDENT. ALTHOUGH I HAVE FOUND IT ALL OVER THE INTERNET WITH 2010, 2011. AND 2012 FUSIONS AND ESCAPES. NHTSA, PLEASE HELP! *TR
Steering, Electronic stability control (ESC), Service brakes, Dec 11, 2012, crash
THE VEHICLE LOST POWER STEERING, TRACTION CONTROL, AND BRAKES UPON ENTERING THE FREEWAY ON RAMP. TO STOP THE VEHICLE AND ENDANGERING OTHER DRIVERS, I WAS FORCED TO CRASH INTO THE CONCRETE WALL BARRIER ON THE DRIVERS SIDE OF THE ON RAMP. THERE WERE NO WARNING LIGHTS ON THE DASHBOARD UNTIL AFTER COMING TO A STOP AND THE ENGINE DIED. AT THAT POINT THE WARNING LIGHTS CAME ON. *TR
Steering, Nov 26, 2012
DRIVING ALONG SUDDENLY DING DING..SERVICE ADVANCTRAC AND POWERSTEERING THE DISPLAY SAID AND THE STEERING BECOMES HARD AND PULLS. *TR
Steering, Nov 23, 2012
POWER STEERING INTERMITTENTLY GOES OUT FOR NO REASON WHILE DRIVING, CAUSING VERY UNSAFE SITUATION. DASH WARNING SAYS SERVICE ADVANCTRAC AND SERVICE POWER STEERING NOW. FORD DEALER RESETS THE CODE AND THEN IT WORKS FINE AGAIN UNTIL THE NEXT TIME(THIS TIME A MONTH LATER). FORD CHARGES $100 TO RESET THE CODE EACH TIME, THEN SAY THEY CAN'T FIND A REAL PROBLEM. THEY SUGGEST TO REPLACE A POWER STEERING UNIT FOR $1500, BUT THEY CAN'T GUARANTEE THAT IT WILL FIX THE PROBLEM. WHEN IT HAPPENS, IT IS PRACTICALLY IMPOSSIBLE TO TURN THE WHEEL WHEN CAR IS SITTING. EVEN AT HIGHWAY SPEEDS, IT IS STILL VERY HARD TO TURN. I WON'T LET MY WIFE DRIVE THIS VEHICLE ANY LONGER. NO ADVANCE WARNING WHEN IT HAPPENS. THERE IS A LOT OF TRAFFIC ONLINE ABOUT THIS PROBLEM, BUT THE FORD DEALER SAYS THEY HAVE NEVER SEEN OR HEARD OF THIS PROBLEM. THE CAR IS ONLY 2 YEARS OLD. *TR
Steering, Nov 13, 2012
POWER STEERING LIGHT CAME ON AS POWER STEERING WAS LOST. LUCKILY I AS ABLE TO PULL OVER AND PARK VEHICLE SINCE I WAS ONLY TRAVELING 35 MPH. HOWEVER, THIS IS A SAFETY CONCERN SINCE THERE WAS BASICALLY NO NOTICE BEFORE LOSING ALL POWER STEERING. *TR
Steering, Suspension, Service brakes, Hydraulic, Fuel system, Gasoline, Power train, Visibility, Seat belts, Structure, Vehicle speed control, Tires, Equipment, Traction control system, Nov 6, 2012
2010 FORD FUSION SEL. CUSTOMER WRITES IN REGARDS TO CONTINUED TRANSMISSION PROBLEMS.*SMD THE CONSUMER STATED THE TRANSMISSION WOULD SLIP HARSHLY AND HESITATE ON ACCELERATION. THE RECALL REPAIR DID NOT CORRECT THE TRANSMISSION PROBLEMS. IT WAS DETERMINED THAT THE VALVE BODY AND SOLENOID BODY WERE DEFECTIVE. ALSO, ONE OF THE TIRES WAS LEAKING AIR, THERE WAS AN ISSUE WITH THE TRACTION AND BRAKES. THERE WERE NOISES COMING FROM THE FRONT OF THE VEHICLE. THE STEERING WHEEL WOULD NOT LOCK INTO PLACE, THE CD PLAYER DID NOT WORK AT TIMES, THE DRIVER SIDE VISOR DID NOT STAY IN PLACE, THE GAS OVER FLOW TUBE WAS INOPERATIVE, THE VEHICLE WOULD PULL HARD WHEN THE BRAKE WAS APPLIED. THE REAR DRIVER'S SIDE DOOR HAD TO BE SLAMMED EXTREMELY HARD, IN ORDER TO CLOSE IT. THE DRIVER'S SIDE SEAT BELT WAS BACKWARDS. THE PASSENGER SIDE WINDSHIELD WIPER DRAGGED ON THE WINDSHIELD AND THE VEHICLE WOULD SOMETIMES SURGE ON ITS OWN. EACH TIME THE CONSUMER WENT TO THE DEALER ABOUT CERTAIN PROBLEMS, SHE WAS TOLD NO PROBLEMS WERE FOUND.
Steering, Nov 5, 2012
WAS ABOUT TO TURN INTO A PARKING LOT OFF A MAIN ROAD AND LOST ALL CONTROL OF POWER STEERING AND VEHICLE STARTED DINGING SERVICE POWER STEERING AND ADVANCE TRACK. VEHICLE BECAME VERY HARD TO TURN, HAD SOMEONE BEEN EXITING THE LOT I PROBABLY WOULD HAVE HIT THEM. *TR
Steering, Oct 28, 2012
WHEN I STARTED THE CAR A NEW MESSAGE STATING "SERVICE POWER STEERING NOW AND SERVICE ADVANCE AUTOTRAC" WHEN I STARTED THE ENGINE, A MESSAGE STATED "SERVICE POWER STEERING NOW AND SERVICE ADVANCE AUTOTRAC" ON DASHBOARD. ELECTRICAL STEERING FAILED AND IT WAS HARD TO TURN. DEALER CAN NOT FIX IT. TRIED TO RESTART BUT PROBLEM STAYS. THIS IS A DANGEROUS SAFETY ISSUE AND MUST BE INVESTIGATED BY FORD IMMEDIATELY. *TR
Steering, Suspension, Electrical system, Oct 23, 2012
I HAD NOT HAD ANY ISSUES WITH MY CAR, BUT I LEFT MY HOUSE TO DRIVE MY DAUGHTER TO TUMBLING WHICH WAS 7 MILES FROM MY HOUSE. I WAS ABOUT 3 MILES FROM MY HOME WHEN A WARNING SOUND AND THE LIGHTS ON MY DASHBOARD STATED CHECK POWER STEERING. I ASSUMED THAT I NEEDED POWER STEERING. I ARRIVED AT TUMBLING, PARKED FOR AN HOUR. WHEN I STARTED THE CAR A NEW MESSAGE WAS ON THE DASH STATING SERVICE POWER STEERING NOW AND SERVICE ADVANCE AUTOTRAC. I PUT THE CAR IN REVERSE AND BACKED UP, BUT WHEN I TURNED THE STEERING WHEEL IT WAS LOCKED, I COULD BARELY MOVE THE WHEEL. I WAS BLOCKING THE TRAFFIC IN THE PARKING LOT AND HAD TO PULL FORWARD AND PARK. I TURNED THE CAR OFF AND ON AND RECEIVED THE SAME MESSAGE. THEREFORE I WAS STRANDED IN THE PARKING LOT. WE TOOK THE CAR TO A FORD SERVICE DEPT. THEY TOLD US THAT THIS IS AN ISSUE THAT THEY HAVE BEEN HAVING WITH FORD FUSIONS AS WELL AS OTHER FORDS BUT THERE WAS NO RECALL. I PAID FOR THEM TO PERFORM A DIAGNOSTIC TEST THE RESULTS WERE THAT THEY WOULD HAVE TO REPLACE THE STEERING PANEL FOR $1500 AND THE PART WAS ON BACK ORDER, BUT FIRST THEY RESET THE CODES, AND THE POWER STEERING WARNING WAS GONE THE CAR TEST DROVE AND DROVE HOME FINE. THE NEXT MORNING I LEFT TO TAKE MY DAUGHTERS TO SCHOOL AND THE SAME CYCLE OF EVENTS HAPPENED I WAS AFRAID TO TURN THE CAR OFF WHEN I DROPPED THEM OFF AT SCHOOL SO THAT I WOULD NOT BE STRANDED. I KEPT THE CAR ON AND DROVE THE CAR TO THE DEALERSHIP WHERE I PURCHASED THE CAR PAID AGAIN FOR A TEST AND WAS TOLD THE SAME THING. I TOLD THEM TO REPAIR THE CAR. I CALLED FORD CO. AND THEY TOLD ME THAT THEY WERE NOT AWARE OF THIS ISSUE AND ALTHOUGH I SAW NUMEROUS COMPLAINTS ON THE INTERNET THEY WERE NOT TRUE. MEANWHILE MY CAR IS READY AND I HAVE TO COME UP WITH 1500 FOR AN ISSUE THAT FORD KNOWS THEY ARE HAVING PROBLEMS WITH. I AM AFRAID MY CAR WILL HAVE PROBLEMS AGAIN, THIS IS A SAFETY ISSUE WHEN IT COMES TO STEERING. *TR
Steering, Oct 23, 2012
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STARTED THE IGNITION AND ATTEMPTED TO DRIVE IN REVERESE; HOWEVER THE STEERING WHEEL FAILED TO TURN. IMMEDIATELY SHE NOTICED THERE WAS A COMPLETE LOSS OF POWER STEERING WITH THE ILLUMINATION OF THE WARNING INDICATOR. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WITH THE POWER STEERING MALFUNCTION. THE MECHANIC RECOMMENDED THE VEHICLE BE DIAGNOSED BY A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 64,848.
Steering, Oct 10, 2012
POWER STEERING WENT OUT. SERVICE POWER STEERING MSG ALONG WITH SERVICE ADVANCETRAC MSG CAME UP ON DASH. TOOK CAR TO DEALER NEXT MORNING( SATURDAY 10/6/2012) STEERING STILL NOT WORKING AND SERVICE MESSAGES STILL ON DASH. SERVICE WRITER MOVED CAR LATER THAT DAY BECAUSE THEY DID NOT HAVE A TECHNICIAN LOOK AT IT. HE STATED WHEN HE MOVED THE CAR THE STEERING WAS NOT WORKING(PROBLEM EXISTED) . CAR SAT AT DEALER UNTIL MONDAY 10/8 THEY CALLED AND SAID IT WAS WORKING PROPERLY AND THEY COULD NOT FIND A PROBLEM...THEY WOULD DRIVE IT AND SEE IF THEY COULD REPLICATE THE PROBLEM. IT IS NOW WEDNESDAY 10/10 AND THEY SAY THEY HAVE NOT BEEN ABLE TO DUPLICATE THE STEERING PROBLEM. THEY DON'T KNOW HOW TO HELP ME.....SERVICE MANAGER SAID FORD WILL NOT LET THEM REPLACE PARTS ON A TRIAL AND ERROR BASIS.... BEFORE THEY CAN REPLACE A PART THEY MUST BE ABLE TO CONFIRM IT IS BAD.....THIS IS VERY DANGEROUS. THE CAR CANNOT BE DRIVEN SAFELY IF THIS HAPPENS AGAIN. *TR
Steering, Power train, Oct 5, 2012
ON OCTOBER 4, 2012, I WAS DRIVING MY 2010 FORD FUSION AROUND 40 M.P.H. ON A FOUR LANE STREET WHEN THE POWER STEERING FAILED/LOCKED FOR NO REASON. THE ELECTRONIC DISPLAY SAID "POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC" I DROVE STRAIGHT FOR 5 MILES AND KNEW THERE WAS A DEALER ON THE LEFT SIDE AND MANAGED A WIDE LEFT TURN INTO THE DEALERSHIP. WHEN I WAITED FOR THE REPRESENTATIVE TO COME TO MY CAR, I TURNED OFF THE ENGINE. I EXPLAINED WHAT HAPPENED AND HE ASKED TO SEE THE DISPLAY. I TURNED THE CAR BACK ON, THE DISPLAY WAS GONE AND THE POWER STEERING WAS BACK ON. I LEFT THE DEALER AND WENT ON-LINE AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME PROBLEM. I ALSO LEARNED THAT IT IS USELESS TO TAKE THE CAR TO FORD FOR SERVICE BECAUSE DEALERS CLAIM THAT THE COMPUTER IS NOT SHOWING A DIAGNOSTIC CODE AND THEY NEED TO "REPLICATE THE PROBLEM" (WHICH IS HIGHLY UNLIKELY THAT IT WILL HAPPEN WHILE AT THE DEALER). I ALSO LEARNED THAT IT HAS HAPPENED TO SOME CUSTOMERS MANY TIMES AND THERE IS NO WARNING OR REASON WHY THE PS SUDDENLY FAILS. FURTHER, IT APPEARS THAT DEALERS HAVE NO IDEA HOW TO CORRECT THE PROBLEM. IT IS A SAFETY ISSUE. IT IS DANGEROUS, ESPECIALLY IF IT FAILS WHEN TRYING TO MAKE A TURN. I WENT BACK TO THE DEALER AND WAS TOLD THAT THEY NEVER HEARD OF THIS ISSUE AND IT COULD BE ANYTHING. I THEN CALLED CORPORATE HEADQUARTERS FOR FORD AND FILED A COMPLAINT. I WAS TOLD THAT THEY WOULD GET BACK TO ME TODAY, OCTOBER 5, 2012. I HAVE HEARD NOTHING. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. I CANNOT AFFORD TO BUY A NEW CAR. I ALSO CANNOT IN GOOD CONSCIENCE SELL MY CAR WITH THIS DANGEROUS DEFECT. I FEEL THAT FORD IS FORCING ME TO DRIVE AN UNSAFE CAR AND I AM EXTREMELY SCARED THAT THE PS WILL GO OUT AGAIN IN A SITUATION THAT WILL CAUSE ME TO CRASH OR WORSE. *TR THE CONSUMER STATED THE DEALER REPLACED THE STEERING RACK. THE CONSUMER STATED THE POWER STEERING HAS NOT FAILED SINCE. HOWEVER, THE VEHICLE SEEMED TO STEER HARD AND WOULD PULL TO THE LEFT OR RIGHT WHEN BRAKING. ALSO, A SEAL FROM THE TRANSMISSION WAS LEAKING FLUID, WHICH NEEDED TO BE REPLACED.