2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: vehicle speed control
793 reports, newest first. Show all
Electrical system, Vehicle speed control, Oct 27, 2010
STOPPED AT A TRAFFIC LIGHT, WAITING TO MAKE LEFT TURN. UPON ACCELERATING CAR LURCHED FORWARD LIKE IT WAS GOING TO COME OFF IT'S CHASIS AND THEN LOST ALL ACCELERATION. CAR ROLLED TO STOP AND NEEDED TOWING DEALERSHIP HAD CAR FOR 25 DAYS. CLAIMS TO HAVE REPLACED A THROTTLE MODULE WHICH CORRECTED THE ISSUE. FORD CLAIMED ALL DEFECTIVE PARTS AND INDICATED THEY HAD NO RESPONSIBILITY TO INFORM ME OF THE DEFECT WHICH CAUSED THE INCIDENT. *TR
Vehicle speed control, Sep 14, 2010, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED AS HIS WIFE TURNED SLOWLY INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. JUMPED ONTO THE SIDEWALK AND HIT A METAL RAILING WHICH IN TURN BROKE THE STORE FRONT WINDOW. THERE WERE NO INJURIES. THE FOLLOWING DAY WHILE SITTING AT A COMPLETE STOP, THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ABNORMALLY ACCELERATED AGAIN. THE CONTACT WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKES. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS AND POSSIBLE REPAIRS. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,310 AND THE CURRENT MILEAGE WAS 1,364. UPDATED 01/06/11. *LJ UPDATED 04/12/11
Vehicle speed control, Sep 7, 2010, crash
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 3 MPH THE VEHICLE SUDDENLY ACCELERATED UP TO 30 MPH. WHILE TRYING TO STOP THE VEHICLE THE VEHICLE IT CRASHED INTO ANOTHER VEHICLE. THE CONTACT HAD TO SHIFT THE VEHICLE INTO PARK IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE CONTACT DID NOT FILE A POLICE REPORT. THE CONTACT CALLED THE MANUFACTURER AND THEY DID NOT PROVIDE ANY ASSISTANCE. THE CONTACT NOTICED NUMEROUS COMPLAINTS REGARDING THE SUDDEN ACCELERATION PROBLEM WITH THIS YEAR MAKE AND MODEL AND REFUSED TO DRIVE THE VEHICLE IN FEAR OF CAUSING A CRASH. THE FAILURE MILEAGE WAS UNKNOWN.
Vehicle speed control, Aug 30, 2010, crash
TL*THE CONTACT OWNS A 2010 FORD FUSION SEL. THE CONTACT STATED THAT WHEN ATTEMPTING TO APPLY THE BRAKES TO PARK, THE VEHICLE SURGED FORWARD OVER TWO CURBS, HIT A FENCE, AND CONTINUED TO ACCELERATE THROUGH A FIELD. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 600. UPDATED 12/7/10 *CN
Vehicle speed control, Jul 28, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 45 MPH, THE VEHICLE ABNORMALLY ACCELERATED UP TO 85 MPH. THE CONTACT WAS UNABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKE PEDAL. HE THEN SHIFTED INTO NEUTRAL AND APPLIED EXTREME FORCE TO THE BRAKE PEDAL BEFORE THE VEHICLE CAME TO A STOP. THE CONTACT STATED AS THE VEHICLE WAS COMING TO A STOP, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. HE ALSO NOTICED THE FLOOR MATS WERE HOLDING DOWN THE ACCELERATOR PEDAL. THE CONTACT STATED THE FLOOR MAT WAS PURCHASED AS AN AFTERMARKET FLOOR MAT. HE REMOVED THE FLOOR MATS AND CONTACTED THE MANUFACTURER WHO ADVISED THAT THE FAILURE WOULD NOT HAVE OCCURRED IF THE FLOOR MAT WAS PURCHASED FROM THE MANUFACTURER. THE CONTACT STATED THERE WAS NO INFORMATION IN THE OWNER'S MANUAL PERTAINING TO PROPER FLOOR MAT USAGE. THE FAILURE AND CURRENT MILEAGES WERE 250. UPDATED 10/20/10 *BF UPDATED 10/21/10*JB
Vehicle speed control, Jul 16, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHEN DEPRESSING THE ACCELERATOR PEDAL, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. THE VEHICLE WOULD SPORADICALLY ACCELERATE AT A RAPID PACE. THE FAILURE WOULD PERSIST EVEN AFTER THE CONTACT WOULD REMOVE HER FOOT FROM THE ACCELERATOR PEDAL. THE DEALER CONTACTED THE MANUFACTURER WHO ADVISED HIM NOT TO MAKE ANY REPAIRS TO THE VEHICLE. THE MANUFACTURER ADVISED THAT AFTER SIXTY DAYS, THE VEHICLE SHOULD CORRECT ITSELF. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT WAS UNKNOWN.
Vehicle speed control, Jul 9, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED DOWN HILL IT WOULD NOT ADJUST THE SPEED; YET, THE RPMS INCREASED TO 4000 WHILE THE ENGINE MADE A HIGH PITCH SCREAMING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE SOFTWARE REPAIRED; HOWEVER, IT WOULD NOT SOLVE THE PROBLEM. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT MUST BE A CHARACTERISTIC OF THE VEHICLE AND THEY DON'T KNOW HOW TO REPAIR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 13,000. UPDATED 10/21/10. *LJ THE CONSUMER STATED INSTEAD OF SLOWING THE ENGINE DOWN TO MAINTAIN SPEED WHEN GOING DOWN A STEEP GRADE, IT REVS REALLY HIGH. A SERVICE TECHNICIAN STATED THERE WAS DEFINITELY SOMETHING WRONG, BUT THERE WAS NO FIX FOR IT. UPDATED 10/26/10
Vehicle speed control, Jun 25, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT LIGHTLY DEPRESSED THE ACCELERATOR PEDAL FROM A COMPLETE STOP WHEN THE VEHICLE ABNORMALLY ACCELERATED AT A RAPID RATE OF SPEED. SHE WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY APPLYING THE BRAKES AND MOVED THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 8,000. UPDATED 08/11/10. *LJ UPDATED 08/17/10*JB
Vehicle speed control, Jun 17, 2010, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING IN EXTREMELY HEAVY TRAFFIC APPROXIMATELY BETWEEN 3-4 MPH, AN UNEXPECTED INCREASE OF ACCELERATION OCCURRED. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE WHICH CAUSED THE VEHICLE TO CRASH INTO THE PROCEEDING VEHICLE. THERE WAS NO PERSONAL INJURY OR DAMAGE TO THE VEHICLE. A POLICE REPORT WAS NOT FILED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ACCELERATION FAILURE. THE CONTACT STATED THE VEHICLE WOULD BE TAKEN TO THE AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 960. UPDATED 07/12/10*JB
Vehicle speed control, Jun 7, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE STOPPED WITH HER FOOT ON THE BRAKE, THE CONTACT STATED THAT THE VEHICLE ATTEMPTED TO SURGE FORWARD. THE CONTACT APPLIED HEAVY PRESSURE TO THE BRAKE TO KEEP THE VEHICLE FROM MOVING WHILE IT ATTEMPTED TO SURGE FORWARD THREE TIMES. ONCE THE ENGINE STOPPED REVVING, THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD ONLY MOVE VERY SLOWLY. THE SERVICE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL SO THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE. UPON RESTART THE VEHICLE OPERATED AS NORMAL AND WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 1,100.
Vehicle speed control, Jun 1, 2010
I WAS DRIVING A FORD FUSION THAT I HAD RENTED FROM HERTZ IN MINOT, NORTH DAKOTA. I WAS PULLING OUT OF THE PARKING SPACE AND LUCKILY HAD MY FOOT ON THE BRAKE WHEN THE CAR SUDDENLY ACCELERATED. I HAD TO PUSH DOWN VERY HARD ON THE BRAKE PEDAL TO KEEP THE CAR UNDER CONTROL. I IMMEDIATELY PUT THE CAR IN "PARK" AND THE ACCELERATION SLOWED DOWN. I DROVE THE CAR THAT DAY BUT REPORTED THE INCIDENT TO HERTZ AND URGED THEM TO GET THE CAR CHECKED. THE FORD FUSION HAD LESS THAN 3000 MILES ON THE ODOMETER SO I ASSUME THAT IT WAS A 2010 MODEL. *TR
Vehicle speed control, May 25, 2010
SEVERAL WEEKS BEFORE THE INCIDENT, I REMOVED THE DRIVER'S SIDE ALL-WEATHER FLOOR MAT (THE FACTORY-DEVELOPED OPTIONAL ONE) FROM OUR 2010 FORD FUSION HYBRID AND TOSSED IT IN THE TRUNK. IN THE DAYS LEADING UP TO THIS INCIDENT, THE CAR HAD BEEN TO THE BODY SHOP AND THE CAR WASH. AS NEAR AS I CAN TELL AN ATTENDANT AT ONE OF THOSE PLACES MUST HAVE DISCOVERED THE MAT IN THE TRUNK AND "HELPFULLY" REINSTALLED IT. BUT I DIDN'T NOTICE THIS RIGHT AWAY. WHEN COMMUTING TO WORK ON APRIL 16TH, I PRESSED THE ACCELERATOR TO THE FLOOR AS I MOVED INTO A MUCH FASTER TRAFFIC LANE. UPON COMPLETION OF THIS MANEUVER I EASED UP ON THE GAS, BUT THE PEDAL STAYED DOWN AND THE CAR KEPT ACCELERATING, UNINTENTIONALLY AT THIS POINT. AT FIRST I WASN'T SURE WHAT WAS GOING ON, BUT AFTER ABOUT 3 OR 4 SECONDS I HEARD A "CLICK", THE PEDAL RETURNED TO NORMAL AND THE CAR SLOWED. IT WAS THEN THAT I THOUGHT OF THE ALL-WEATHER FLOOR MAT, AND WHEN TRAFFIC CLEARED I TRIED ANOTHER EXPERIMENTAL FULL-THROTTLE DAB TO SEE IF I WAS CORRECT. IT HAPPENED AGAIN (BUT I WAS READY FOR IT), WITH THE PEDAL RELEASING ON ITS OWN AFTER A FEW SECONDS, JUST LIKE BEFORE. AT THIS POINT I WAS CAREFUL NOT TO DISTURB THE MAT'S POSITION SO I COULD TAKE VIDEO OF THE PROBLEM ONCE I ARRIVED AT WORK. ONCE IN THE GARAGE, AND WITH THE ENGINE OFF, I WAS ABLE TO REPLICATE THE FLOOR MAT-THROTTLE INTERFERENCE ON-CAMERA. AS BEFORE, THE PEDAL STAYED STUCK FOR ABOUT 3 SECONDS AFTER I PRESSED IT TO THE FLOOR. I WAS ABLE TO REPEAT THIS SEVERAL TIMES. BUT IN ONE TRIAL THE STUCK THROTTLE PERSISTED FOR OVER 30 SECONDS, WITH THE PEDAL STAYING STUCK DESPITE VIGOROUS STAMPING IN AN EFFORT TO FREE IT. THE ONLY WAY IT CAME LOOSE WAS BY LIFTING MY HEEL WHICH, IN THE NORMAL DRIVING POSTURE, HAD APPARENTLY BEEN PINNING THE MAT DOWN AND MAKING IT LESS FLEXIBLE. WITH THE HEEL PRESSURE REMOVED, THE MAT BENT UP OUT OF THE WAY AND THE PEDAL BEGAN A SLOW RETURN. A YOU TUBE VIDEO LINK IS AVAILABLE UPON REQUEST. *TR
Vehicle speed control, Apr 26, 2010
I BOUGHT A 2010 FORD FUSION FROM SHAEFER FORD IN CUMBERLAND MD ON 3/17/10. ON 4/15/10 I WAS DRIVING ON 220 SOUTH FROM MY HOME IN BEDFORD TO CUMBERLAND. I PASSED A TRUCK AND THEN TRIED TO SLOW DOWN AND THE ACCELERATOR WOULD NOT RESPOND TO THE BRAKE PRESSURE. FOR OVER 1 MILE I HAD BRAKE ALL THE WAY TO THE FLOOR AND THE VEHICLE WAS STILL GOING AT 45 MPH. I SAW 4-5 CARS STOPPED IN FRONT OF ME SO I TURNED OFF THE CAR AND WAS ABLE TO STEER TO THE SHOULDER AND THE TRUCK PASSED ME. I CALLED SHAEFFER FORD AND WAS TOWED TO THEIR LOT. I LEFT THE CAR AND LATER THAT DAY I WAS TOLD THAT THE FLOOR PAD HAD HOOKED ONTO THE ACCELERATOR SO THAT IT DID NOT DECELERATE. THEY SAID THEY CHECK EVERYTHING AND THAT EVERYTHING WAS OK AND THE BRAKES WERE NOT DAMAGED. I DROVE THE CAR HOME THAT AFTERNOON. *TR
Vehicle speed control, Apr 1, 2010, crash
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING INTO A PARKING SPACE AT 1 MPH WHEN THE VEHICLE SUDDENLY LUNGED FORWARD AND CRASHED INTO A FENCED BARRIER. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO AN AUTOMOTIVE BODY SHOP BUT NO REPAIRS HAD BEEN PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 1,741.
Vehicle speed control, Mar 9, 2010, crash
I WAS PULLED INTO A PARKING SPOT IN THE PARKING LOT OF MY GYM, AND THE CAR WAS CLOSE TO STOPPING, OR STOPPED. THE CAR ACCELERATED, AND I HIT THE BUILDING. WHEN THE CRASH WAS OVER, I LOOKED DOWN AND MY CAR'S GEAR WAS IN PARK. EITHER THE CAR WAS ALREADY IN PARK, AND MY FOOT WAS STILL ON THE BRAKE, OR MY FOOT WAS ON THE BREAK, AND AS THE CAR ACCELERATED FORWARD, MY HAND HIT THE GEAR, PUTTING IT IN PARK. I HAVE PICTURES DEMONSTRATING SKID MARKS (SHOWING THE BRAKES WERE ENGAGED). THE CAR IS A HYBRID MODEL. *TR
Service brakes, Hydraulic, Electrical system, Structure, Vehicle speed control, Mar 7, 2010
FORD FUSION 2010 S - WHEN THE BRAKE WAS DEPRESSED THE CAR ACCELERATED UNTIL I DEPRESSED A SECOND TIME MUCH HARDER. THE CONSUMER FIRST BEGAN TO NOTICE THE VEHICLE WOULD INTERMITTENTLY NOT START IN AUGUST. HE TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER INSISTED THERE WAS A PROBLEM AND EVENTUALLY, THEY FOUND A TECHNICAL SERVICE BULLETIN THAT ADDRESSED THE ISSUE. THE PROBLEM WAS ATTRIBUTED TO RADIO FREQUENCY INTERMITTENTLY CORRUPTING THE CRANKSHAFT POSITION SENSOR AND A NEW GROUND STRIP WAS INSTALLED. THE PROBLEM SEEMED TO BE RECTIFIED. THE WEATHER STRIPPING SURROUNDING THE REAR WINDOW WAS LOOSE, THERE WAS LOOSE METAL AROUND THE PASSENGER REAR WHEEL. *JB
Vehicle speed control, Mar 4, 2010
MY CAR IS ACCELERATING ON ITS OWN. *TR
Vehicle speed control, Mar 4, 2010
THIS MORNING THE GAS PEDAL GOT STUCK ON THE FLOOR AND I COULDN'T STOP THE CAR UNTIL A COUPLE MILES LATER. BRAKES DID NOT STOP THE CAR UNTIL THE GAS PEDAL JUST CAME BACK UP FROM THE FLOOR. PLEASE LOOK INTO THIS BEFORE SOMEONE GETS KILLED!! *TR