2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints: vehicle speed control
793 reports, newest first. Show all
Power train, Vehicle speed control, Dec 23, 2014
I HAVE A 4-YEAR NEW FORD FUSION 2010, MANUAL SHIFT TRANSMISSION. ON 12/17/14, WHILE I WAS DRIVING AT APPROX. 40 MPH ON A BUSY ROAD PUTTING MY CAR ON GEAR 4, ALL OF A SUDDEN, THE WRENCH LIGHT LIT UP, AND THE CAR JUMPED VIOLENTLY AS IF IT WAS AT GEAR 1 OR SOMETHING. STARTLED, I GENTLY PUSHED THE GAS PEDAL A BIT MORE, THAT DIDN'T HELP; TRIED AGAIN, STILL VIOLENTLY JUMP. I HIT THE CLUTCH, PRESSED THE BREAK PEDAL JUST ENOUGH TO STEER MY CAR OFF THE ROAD TO A PARKING LOT. AFTER TURNED OFF THE ENGINE, CHECKED THE CAR, THEN STARTED THE ENGINE AGAIN, THE WRENCH WASN'T LIT, AND I DROVE AWAY. -- THIS WAS THE FIRST TIME THE TROUBLE OCCURRED. BEFORE THE PROBLEM RE-OCCURRED ON 12/20/14, I NOTICED SEVERAL SUDDEN ACCELERATIONS, AND SUDDEN STALLS WHILE I WAS DRIVING. THE 2ND TIME THE WRENCH LIGHT LIT UP, SAME PROBLEM: CAR JUMP, FELT LIKE ON GEAR 1 WHILE ACTUALLY ON GEAR 3 FOR A WHILE, HAVE TO STOP IN THE MIDDLE OF THE ROAD AND RE-IGNITE THE ENGINE TO GET THE CAR MOVING AGAIN. LOCAL FORD DEALER DID DIAGNOSIS AND CONCLUDED THE THROTTLE CONTROL BODY WAS BAD, TO FIX THE PROBLEM THEY MUST REPLACE THE THROTTLE CONTROL BODY AND CHARGE ME $450. THEY SAID THERE IS NO WARRANTY ON THE THROTTLE CONTROL BODY, AND PARTS DO GO BAD SOMETIMES. REALLY, IN 4 YEARS? FOR A WELL MAINTAINED, GARAGED CAR AT 34K MILEAGE? THE PROBLEM SMELLS LIKE A DEFECT, NOT A STANDARD WEAR AND TEAR, WHY SHOULD I PAY FOR REPLACING A DEFECT PART? HOW DO I KNOW WHETHER THE NEW PART IS NOT A DEFECT AGAIN? I'M SCARED OF DRIVING ON HIGH WAY. *TR
Vehicle speed control, Engine, Fuel/propulsion system, Dec 15, 2014
I FILED AN ORIGINAL COMPLAINT REGARDING SUDDEN FAILURE OF MY VEHICLE TO MOVE OR PRODUCE ANY POWER BACK ON 10-05-2013 UNDER NHTSA ID NUMBER 10546865. AT THAT TIME I DESCRIBED THE FOLLOWING: SUMMARY: I WAS AT A STOP LIGHT. THE LIGHT TURNED GREEN AND I BEGAN TO ACCELERATE TO ABOUT 10 MPH WHEN THE CAR SUDDENLY BEGAN RUNNING ROUGH AND I COULD NOT INCREASE SPEED. IT SLOWED DOWN TO ABOUT 3 MPH AND THE WRENCH LIGHT CAME ON AND NO MATTER HOW FAR I PUSHED THE PEDAL IT WOULD NOT MOVE PAST 700 RPM. THIS REPEATED ITSELF SEVERAL TIMES MORE THAT DAY. DID IT AGAIN AND IT SEEMED IT WAS INCREASING IN FREQUENCY. TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE THROTTLE BODY FAILED AND THAT IT IS A COMMON OCCURRENCE. IT HAD AN ERROR CODE OF P2111. FILED ORIGINAL COMPLAINT BECAUSE I WAS INFORMED THAT THERE WAS A LARGE NUMBER OF THESE FAILING PREMATURELY AND TO DOCUMENT MY VEHICLE. I PAID THE REPAIR IN OCTOBER 2013 FOR EXACTLY SAME SYMPTOMS P2111 AND SAME CONDITIONS AS ALL OF THE OTHER VEHICLES IN THIS INVESTIGATION WERE EXPERIENCING. I KEPT TRACK OF NHTSA'S INVESTIGATION CAME TO FIND OUT THAT FORD HAD ISSUED A "CUSTOMER SERVICE CAMPAIGN" EARLIER THIS YEAR THAT EXTENDED THE WARRANTY ON THE THROTTLE BODY TO 10 YEARS/150K MILES AND A LETTER WOULD BE SENT OUT. I NEVER RECEIVED ONE. CONTACTED MY DEALERSHIP WHO SAID THEY DID NOT SEE ANYTHING UNDER MY VIN BUT WOULD SEND THE REQUEST TO FORD. FORD SAYS THAT NHTSA DETERMINES WHICH VEHICLES FALL UNDER THE ISSUE. SO JUST CONTACTED NHTSA VIA TELEPHONE SPEAKING TO [XXX] WHO SAID THAT SINCE I ALREADY FILED A COMPLAINT WITH NHTSA THAT SHE COULD NOT HELP ME BUT SAID FOR ME TO GO ONLINE AND UPDATE MY COMPLAINT SO THAT THE NHTSA ENGINEERS WOULD INVESTIGATE FURTHER. IN WARRANTY DATABASE I FOUND MANY 2010 FORD FUSIONS PRODUCED BEFORE AND AFTER MINE (**/**) WITH THE SAME PROBLEM. I WOULD LIKE A CALL FROM A NHTSA ENGINEER PLEASE. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Engine, Dec 4, 2014
CAR WAS AT A COMPLETE STOP. ENGINE BEGAN TO RACE (SUDDEN UNINTENDED ACCELERATION). CAR BEGAN TO LURCH FORWARD. APPLYING BRAKE FULL PRESSURE WOULD NOT STOP - HAD TO PLACE IN PARK. INCIDENT CONTINUED FOR 30 SECONDS. HAD HAPPENED OVER 20 TIMES SINCE JULY OF 2014. TOOK CAR TO LOCAL DEALER AND RAN DIAGNOSTIC ON ECS. NO CODES REPORTED. FILED CASE WITH FORD MOTOR COMPANY. THEY WILL NOT ADDRESS PROBLEM BECAUSE NO FAULT CODES ARE BEING REPORTED. HAVE CASE NUMBER BUT DID NOT INCLUDE AS COULD BE SECURITY RISK. INCIDENT HAS NOT OCCURRED SINCE. *TR
Power train, Electrical system, Vehicle speed control, Nov 18, 2014
I WAS DRIVING HOME FROM WORK LAST NIGHT AND MY CAR SHUT OFF. IT SHOOK VIOLENTLY AND DECELERATED TO A STOP. I READ ONLINE ABOUT THE 13N09 CONSUMER SATISFACTION PROGRAM AND SINCE MY CAR IS EXHIBITING THE SAME SYMPTOMS I DECIDED TO LIMP INTO THE DEALER. IT APPEARS THAT FORD HAS DECIDED TO EXTEND THE WARRANTY ON THESE DEFECTIVE THROTTLE BODY PARTS BUT FOR SOME REASON MY 2010 FORD FUSION WITH A FAULTY THROTTLE BODY POSITION SENSOR IS NOT COVERED? IF IT HAS BEEN DETERMINED THAT THE PART IS DEFECTIVE IN THE FORD FUSION THEN SHOULDN'T ALL OF THEM BE COVERED? I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR A FAULTY PART THAT JUST HAPPENS TO ALSO BE A SAFETY ISSUE. FORD NEEDS TO STEP UP AND OWN UP TO THIS ISSUE NOT PROFIT FROM IT. *TR
Electrical system, Vehicle speed control, Engine, Nov 14, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE CONTACT WAS ABLE TO MERGE THE VEHICLE TO THE SIDE OF THE ROAD AND RESTARTED THE ENGINE. THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT INDICATED THAT DURING THE INCIDENT THE CHECK ENGINE AND SERVICE SENSOR LIGHTS ILLUMINATED. THE DEALER REPLACED A COMPUTER, BUT THE FAILURE PERSISTED. LATER, WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED SUDDENLY DECELERATED. THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
Vehicle speed control, Oct 31, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED AND JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000. ..UPDATED 12/11/14 * BF
Engine and engine cooling, Electrical system, Vehicle speed control, Oct 17, 2014
THERE WERE TWO EVENTS WITH THE ELECTRONIC THROTTLE CUTTING OFF WHILE DRIVING, THOUGH, ENGINE DID NOT STALL, REQUIRING RESET BY TURNING OFF THE IGNITION THEN RESTARTING THE CAR. AT THE TIME THE THROTTLE CUTTING OFF THERE WAS A YELLOW WRENCH INDICATOR LIGHT LIGHT ON MY DASH. THIS MIMICS NHTSA ACTION NUMBER: PE13003, HOWEVER, THIS ACTION NUMBER DOES NOT INCLUDE MY VIN NUMBER.
Vehicle speed control, Oct 15, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH USING THE CRUISE CONTROL, THE VEHICLE STALLED AS THE WRENCH WARNING LIGHT AND THE BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Vehicle speed control, Fuel/propulsion system, Oct 7, 2014
THROTTLE BODY FAILED AND REQUIRED REPLACEMENT. THIS IS A KNOWN ISSUE AND THERE IS AN EXTENDED WARRANTY ON THE PART, BUT BECAUSE THE REPAIR WAS DONE AT A PRIVATE SERVICE CENTER AND NOT A FORD DEALERSHIP, FORD REFUSES TO PAY FOR THE REPAIR. GUESS I WON'T BE BUYING A FORD EVER AGAIN! *TR
Vehicle speed control, Engine, Fuel/propulsion system, Sep 22, 2014
SUDDEN LOSS OF THROTTLE RESPONSE AT 30MPH DRIVING SPEED. VEHICLE SOON STALLED LOSING ENGINE POWER. CHECK ENGINE LIGHT ILLUMINATED. FORD OBD CODE P2111, THROTTLE ACTUATOR STUCK OPEN. REPLACED FAULTY THROTTLE BODY WITH NEW TO REMEDY SITUATION. ERASED OBD CODES. NO FURTHER PROBLEMS. THIS COMPLAINT WILL ALSO BE FORWARDED TO FORD CONSUMER RELATIONS. *TR
Vehicle speed control, Engine, Sep 21, 2014
WHILE DRIVING ON THE INTERSTATE, THE VEHICLE COMPLETELY LOST POWER UNDER ACCELERATION. I TOOK IT TO A FORD DEALER AND THEY FIXED IT FREE OF CHARGE. THEY SAID THAT THEY ARE AWARE OF THE ISSUE, BUT HAVE NOT HAD TIME TO SEND OUT A RECALL YET. *TR
Vehicle speed control, Fuel/propulsion system, Sep 11, 2014
ON 8/15/14 CAR SPUTTERED WHILE DRIVING AT 30-35 MPH AND SLOWED TO A STOP. WOULD NOT RE-START IMMEDIATELY BUT EVENTUALLY DID AFTER 10 MINUTES. IT THEN SPUTTERED AND STOPPED A COUPLE TIMES WITHIN A MILE OR TWO. THE AUTO MECHANIC DID NOT FIND ANY BAD COMPUTER CODES. HE DID CLEAN THE THROTTLE BODY AND REPLACED THE AIR FILTER. THE CAR RAN WELL WITHOUT ANY PROBLEM FOR 3 WEEKS AND 1,100 MILES. ON 9/11/14 THE CAR AGAIN SPUTTERED AND SLOWED TO A STOP. MY WIFE WAS ABLE TO RE-START IT. THE AUTO MECHANIC AGAIN FOUND NO BAD COMPUTER CODES. HE COULD NOT EXPLAIN THE CAUSE. WEB SEARCH REVEALED MANY OTHER DRIVERS WITH SIMILAR ISSUES WITH 2010 FORD FUSION FUEL SYSTEM. DEFINITELY A DANGEROUS CONDITION. *TR
Vehicle speed control, Engine, Sep 1, 2014
WHILE DRIVING ON THE HIGHWAY AT 65 MPH, THE ENGINE SUDDENLY WENT INTO IDLE AND IT WAS NOT POSSIBLE TO ACCELERATE. I WAS FORTUNATELY ABLE TO MAKE MY WAY OVER TO THE SHOULDER WITHOUT CAUSING AN ACCIDENT BEFORE THE CAR CAME TO A SHAKING HALT. THIS THEN HAPPENED 3 MORE TIMES AS I MADE MY WAY ON LOCAL ROADS TO A FORD DEALER. ALSO FORTUNATELY, THE DEALER REPAIRED MY CAR (REPLACED THROTTLE BODY AND REPROGRAMMED), WHICH WAS NO LONGER UNDER WARRANTY, FREE OF CHARGE. I DON'T KNOW WHY SUCH A POTENTIALLY LIFE THREATENING DEFECT HAS NOT BEEN THE SUBJECT OF A RECALL. *TR
Engine and engine cooling, Vehicle speed control, Aug 27, 2014
BEEN NOTICING THE CAR WOULD IDLE ROUGH FROM TIME TO TIME. WAS DRIVING HOME ON AUGUST 25, 2014 AND THE WRENCH LIGHT CAME ON, HAD NO ACCELERATION, EVEN PUT THE PEDAL TO THE FLOOR BOARD. PULLED OFF SHUT CAR DOWN, AND RESTARTED AND EVERYTHING WAS GOOD. DID NOTICE SOME MORE SPUTTERING ON THE DRIVE HOME. TOOK IT IN AUGUST 27, 2014 AND DEALER STATED IT WAS THE THROTTLE BODY SENSOR. $485.00 TO REPAIR THIS. I HAVE A 2005 FORD F150 ALSO AND STUCK $3,700 INTO IT LAST YEAR. THINKING THESE WILL BE THE LAST FORD PRODUCTS I WILL EVER OWN. I HAVE A 2002 TOYOTA CAMRY WITH 225,000, ONLY THING I EVER REPLACED, OTHER THAN REGULAR MAINTENANCE ITEMS, WAS THE WATER PUMP. *TR
Vehicle speed control, Aug 26, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS VIOLENTLY JERKING AND WAS EXTREMELY DIFFICULT TO DRIVE. THE SENSOR ILLUMINATED FOR THE THROTTLE BODY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED AND REPLACED THE ELECTRONIC THROTTLE BODY. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,212. UPDATED 10/8/14*CN THE CONSUMER STATED THE VEHICLE MODEL WAS NOT INCLUDED IN THE RECALL. UPDATED 3/26/2015 *JS
Vehicle speed control, Engine, Fuel/propulsion system, Aug 11, 2014
I WAS DRIVING ON THE INTERSTATE AT APPROX. 55 MPH, WITH CRUISE CONTROL ACTIVATED. THE VEHICLE SUDDENLY DEACTIVATED T HE CRUISE CONTROL AND STARTED SLOWING DOWN. WRENCH LIGHT CAME ON, AND IT STOPPED RESPONDING TO PRESSING OF THE ACCELERATOR. I STEERED THE VEHICLE OFF THE INTERSTATE AND ON TO AN EXIT RAMP, WITH BRAKES AND STEERING UNAFFECTED. WHEN I PUT IT IN PARK, THE ENGINE WAS SPUTTERING AND THE CAR SHAKING. AFTER SHUTTING OFF THE ENGINE AND RESTARTING, THE VEHICLE RAN NORMALLY WITHOUT WARNING LIGHTS. REPAIR SHOP EMPLOYEES SAID IT WAS PROBABLY THE THROTTLE BODY, BUT BECAUSE THE CAR COMPUTER HAD NOT RECORDED THE CODES, THEY WEREN'T SURE. *TR
Vehicle speed control, Engine, Aug 4, 2014
2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO VEHICLE THROTTLE BODY MALFUNCTION. *SMD THE CONSUMER STATED IF THE THROTTLE BODY MALFUNCTIONED, IT COULD CAUSE THE VEHICLE TO STALL. *JB
Fuel system, Gasoline, Power train, Vehicle speed control, Jul 26, 2014
I WAS DRIVING ON AN INTERSTATE GOING 70+ MPH WHEN MY GAS PEDDLE STOPPED WORKING, IT WOULD NOT MAKE MY CAR ACCELERATE. THE RPMS DROPPED DOWN TO 1000-1500 AND MY CAR IMMEDIATELY STARTED TO SLOW DOWN. I PULLED TO THE SIDE OF THE ROAD AND AS I SLOWED DOWN THE CAR JUMPED AND ACTED LIKE IT WAS STALLING OUT. THE WRENCH LIGHT ON THE DASH ALSO ILLUMINATED. I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION, THINKING THAT MY CAR WAS BROKEN DOWN AND I WAS GOING TO HAVE TO GET IT TOWED. I THOUGHT TO RESTART THE CAR AND WHEN I DID, IT RAN FINE. UNTIL 3 DAYS LATER WHEN IT REPEATED THE SAME SYMPTOMS, 3 TIMES IN ONE DAY. IT HAS NOW BEEN A WEEK AND I HAVE HAD COUNTLESS TIMES WHERE THIS HAS HAPPENED, MANY TIMES ON THE INTERSTATE, OR BUSY ROADS. JUST TODAY IN A 2 MILE STRETCH THIS HAPPENED 4 TIMES! *TR
Steering, Vehicle speed control, Jul 23, 2014
POWER STEERING SUDDENLY FAILED WITH NO PRIOR WARNING WHILE IN REVERSE. ELECTRONIC POWER STEERING RACK FAILED AFTER ONLY 80K MILES ON CAR. PURCHASED NEW FROM FORD DEALER. 2ND MAJOR ISSUE WITH THIS CAR. THE FIRST WAS THE ELECTRONIC THROTTLE BODY. THIS YEAR AND MODEL HAVE SO MANY ISSUES. JUST A QUICK GOOGLE SEARCH WILL TELL YOU THAT. *TR
Power train, Electrical system, Vehicle speed control, Jul 22, 2014
WHEN I PURCHASED THE VEHICLE AT 43,000 MILES A CHECK FUEL FILL INLET WARNING APPEARED. I MAIN TENDED THE INLET SYSTEM AND THE WARNING AND CHECK ENGINE LIGHT WOULD DISAPPEAR. AS TIME WENT ON I NOTICED THAT WHEN I WOULD MERGE ONTO A BUSY HIGHWAY, MY CAR WOULD BARELY MOVE. I HAVE COME VERY CLOSE TO DEATH AND CAUSING OTHERS INJURIES BECAUSE OF THIS. I HAD THE THROTTLE BODY CHECKED AFTER THE RECALL AND THE MECHANIC SAID THAT THE THROTTLE WASN'T THE ISSUE. A P0456 APPEARED AND THAT MEANS A SMALL EVAPORATE LEAK. I ASKED THE DEALERSHIP IF THEY PERFORMED A SMOKE TEST AND HE SAID NO. AFTER PAYING 90$ FOR A DIAGNOSTIC FEE THAT WASN'T PERFORMED ACCORDINGLY TO THE TAB BULLETIN, I BECAME VERY ANGRY AND FRUSTRATED WITH FORD. EVERY IME I SWITCH GEARS OR EVEN ACCELERATE MY CAR JERKS SO HARD THAT I HEAR WHAT IS MY ENGINE OR TRANSMISSION LOUDLY SHIFTING. THIS PAST WEEK MY CAR WON'T START. IT TAKES 15-20 SECONDS TO TURN ON. AFTER SOMEONE JUMPED THE VEHICLE WHEN I WAS STUCK AT WORK, MY CHECK ENGINE LIGHT DISAPPEARED, MY SYNC AND VOICE FEATURED DISAPPEARED, AND NOW I CAN'T EVEN CHARGE MY PHONE! ALSO, THE AIR CONDITIONER QUIT WORKING AS WELL. I FEEL AS THOUGH ALL OF THE CARS FUNCTIONS ARE DELETING THEMSELVES FROM THE CAR. I DO NOT FEEL SAFE IN THIS VEHICLE AND I CANNOT CONTINUE TO WORK BECAUSE OF IT. HOW CAN I PAY FOR AN EXPENSIVE REPAIR WHEN I CAN'T DRIVE TO MAKE THE MONEY? I TAKE VERY GOOD CARE OF THE VEHICLE AND DO NOT FEEL FINANCIALLY RESPONSIBLE FOR THIS POORLY MANUFACTURED CAR. THEY NEED TO RECALL THE 2010 FORD FUSION BEFORE SOMEONE GETS HURT OR EVEN SOMETHING WORSE. *TR
Power train, Vehicle speed control, Engine, Jul 10, 2014
AS I PULLED OUT ONTO A BUSY STREET GOING TO WORK MY CAR WOULD NOT RESPOND TO GAS, I HAD THE PEDAL TO THE FLOOR WITH NO RESPONSE OTHER THAN A WEAK ATTEMPT AT A LURCH. I HAD TO PULL OVER (PARTIALLY OFF OF THE ROAD) INTO A NEIGHBOR'S YARD TO AVOID BEING HIT BY A LARGE TRANSPORT TRUCK COMING UP ON ME RAPIDLY. I PUSHED IT INTO A "TURNED AROUND" POSITION AND BETWEEN PUSHING AN THE LURCHING GOT BACK HOME. THE ROAD I WAS ON WAS TOO NARROW AND TOO BUSY TO JUST LEAVE IT. I HAVE A HISTORY OF BACK SURGERY AND THIS DID NOT HELP!!!! AFTER I GOT IT TO THE HILL NEAR MY HOME I COASTED IN STILL WITH NO RESPONSE TO THE GAS. THERE WAS AN ORANGE LIGHT ON WITH A WRENCH PICTURE. I LOOKED THIS UP ONLINE AND FOUND NUMEROUS SITES WITH OTHERS HAVING THE SAME PROBLEM WITH NO HELP FROM FORD! SOME WERE ACTUALLY REAR-ENDED ON THE INTERSTATES SO I WAS FORTUNATE IN THAT ASPECT! (SO FAR!) THERE IS NO RECALL ON THIS ISSUE AND IT SEEMS THAT FORD CANNOT DIAGNOSE IT UNLESS THE LIGHT IS CURRENTLY ON! THE CODE ERASES ONCE THE ENGINE IS TURNED OFF AND RESTARTED SO THEY "CANNOT" DIAGNOSE IT AND THEREFORE SEND US BACK OUT IN THE DEFECTIVE VEHICLE. THERE IS NO WARNING THAT THIS IS ABOUT TO HAPPEN AND THERE IS NO WAY TO "MOVE FAST" ENOUGH TO GET OUT OF THE WAY OF TRAFFIC. THIS COULD BE FATAL IN FAST MOVING THICK TRAFFIC WITH LARGER VEHICLES COMING UP FROM BEHIND AT SPEED LIMITS OF 70 MPH. THE CAR WILL NOT MOVE WHEN IT DOES THIS AND RPMS DO NOT GO ABOVE 1000RPM. ARE RECALLS ONLY DONE WHEN SOMEONE DIES? IF SO, I NEED TO TRADE THIS CAR IN ASAP! *TR
Vehicle speed control, Fuel/propulsion system, Jul 7, 2014
MYSELF AND TWO PASSENGERS (INCLUDING 10 MONTH OLD) WERE RIDING NORTHBOUND ON THE INTERSTATE AT APPROXIMATELY 65 MPH. OUR 2010 FORD FUSION SUDDENLY WENT INTO SAFE MODE (AKA "LIMP HOME MODE") WHERE THE CAR CONTINUES TO HAVE POWER (STEERING, BRAKES, HVAC SYSTEMS) BUT IT DOES NOT RESPOND TO PRESSING ON THE ACCELERATOR. WE WERE TRAVELING ALONG AT ~3-5MPH WITH OTHER TRAFFIC STILL TRAVELING FULL SPEED. EXTREMELY DANGEROUS SITUATION IN AN EXTREMELY DANGEROUS VEHICLE. A FORD DEALER HAD JUST PERFORMED RECALL 13B17 ON THE VEHICLE, WHICH RECALIBRATED THE POWERTRAIN. UNFORTUNATELY THEY DID NOT INSTALL A NEW THROTTLE BODY, WHICH IS COVERED ON THIS VEHICLE IN SATISFACTION PROGRAM 13N03. *JS
Vehicle speed control, Engine, Jul 2, 2014
WHEN I START MY CAR AND DRIVE OUT OF PARKING IT SPUTTERS FOR A BIT. THEN LATER ON I WILL COMPLETELY LOOSE THE ACCELERATION. I HAVE TO TURN OFF AND RESTART THE CAR. IT WILL WORK FOR A LITTLE BIT AND THEN I LOOSE ACCELERATION AGAIN. HAS HAPPEN ON THE HIGHWAY, AT A INTERSECTION, AND SIDE ROADS. I HAD THE THROTTLE REPLACED AND IT STILL HAPPENS...... *TR
Vehicle speed control, Jun 29, 2014
WHILE DRIVING ON THE INTERSTATE AT HIGHWAY SPEEDS IN THE LEFT HAND LANE, THE VEHICLE LOST ALL ABILITY TO ACCELERATE. WHILE ALL OTHER CONTROLS REMAINED (STEERING, BRAKING, HVAC), THE VEHICLE WAS UNABLE TO ACCELERATE OR MAINTAIN HIGHWAY SPEEDS. THE SERVICE WRENCH LIGHT ACTIVATED ON THE DASHBOARD AND THE VEHICLE INDICATED A TRANSMISSION ERROR. THIS WAS A DANGEROUS SITUATION AS NOT HAVING THE ABILITY TO ACCELERATE WHILE ON THE INTERSTATE MAKES IT VERY HARD TO POSITION THE VEHICLE SAFELY ON THE ROADWAY. VEHICLE WAS TOWED TO A FORD GARAGE WHERE IT WAS DIAGNOSED AS A KNOWN PROBLEM WITH THE THROTTLE BODY. WHILE IT WAS A KNOWN ISSUE, FORD ONLY EXTENDED THE WARRANTY ON THE ITEM AND DID NOT RECALL THE VEHICLE. GIVEN THE DANGER ASSOCIATED WITH THE LOSS OF ACCELERATION, THIS VEHICLE SHOULD HAVE BEEN RECALLED BEFORE THE VEHICLE LOST THE ABILITY TO ACCELERATE WHILE ON AN INTERSTATE. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 24, 2014
I WAS DRIVING AT A LOW SPEED OF APPROXIMATELY 20-25 MPH BEHIND A LARGE TRUCK. TRUCK PULLED OVER TO LET PEOPLE PASS, AND WHEN I TRIED TO ACCELERATE, NOTHING HAPPENED AND THE SPEED DROPPED TO 5MPH AND DID NOT RESPOND TO ACCELERATOR PEDAL. AN "ORANGE WRENCH, REPAIR NEEDED" INDICATOR LIGHT WAS ON AS I COASTED OFF ROAD AND TURNED OFF IGNITION. WAITED 10 MINUTES, RESTARTED CAR AND DROVE HOME WITHOUT INCIDENT. THERE WAS ALSO ANOTHER INCIDENT THAT SEEMED INSIGNIFICANT AT THE TIME: ABOUT 2 MONTHS AGO, WHEN ACCELERATING TO GO UP A HILL, THE CAR DID NOT RESPOND AND CRAWLED EXTREMELY SLOW UPHILL, BUT WAS OK WHEN BACK ON FLAT GROUND. RECENTLY RECEIVED LETTER FROM FORD ABOUT A RECALL REPAIR FOR PROBLEM WITH THROTTLE BODY,CAUSING CAR TO LOSE POWER, AND TO BRING IT IN FOR A CALIBRATION UPGRADE. UPGRADE IS TO GIVE SLIGHTLY MORE POWER IF YOU SHOULD HAVE PROBLEM, BUT DOES NOT CORRECT PROBLEM SINCE NOT ALL CARS WILL EXPERIENCE LOSS OF POWER. WENT TO DEALER AFTER I HAD LOST POWER, ASKING FOR REPLACEMENT OF THROTTLE BODY SINCE I HAD AN "INCIDENT" AS DESCRIBED IN RECALL. THEY ONLY DID A CALIBRATION UPGRADE SINCE THEY COULD "NOT DUPLICATE THE PROBLEM" AT REPAIR SHOP.COMPUTER DIAGNOSTICS DID NOT RECORD A PROBLEM WITH THROTTLE BODY. SAID "NO CODES IN PCM. RE-FLASHED PCM, RETURN TO CUSTOMER". THE INCIDENT THAT HAPPENED TO ME WAS REAL, AND POTENTIALLY VERY DANGEROUS. HAD I BEEN OUT ON THE BUSY HIGHWAY, IT COULD HAVE BEEN FATAL. I FEEL THAT IF FORD KNOWS THERE IS A PROBLEM AND REFUSES TO CORRECT IT WHEN A PROBLEM IS REPORTED, THEY ARE BEING NEGLIGENT. I WANTED TO SOMEHOW DOCUMENT WHAT HAPPENED TO ME, SINCE I FEEL THE CAR IS UNSAFE TO DRIVE, AND THIS PROBLEM WILL LIKELY HAPPEN AGAIN.FORD KNOWS ABOUT THE PROBLEM, BUT IF THEY CAN'T TRUST WHAT IS BEING REPORTED BY A CUSTOMER,THE SAFETY OF ANYONE WHO OWNS ONE OF THESE CARS IS BEING COMPROMISED. THIS IS A VERY DANGEROUS ISSUE. *TR