2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Wheels, Apr 2, 2015
MY FUSION HAS NOW HAD A WHEEL STUD ON THE FRONT PASSENGER WHEEL BREAK OFF. EACH HAS BEEN ROUGHLY EVERY 25,000 MILES. THE FIRST WAS LAYING IN MY DRIVEWAY, THE SECOND WAS MISSING WHEN I WENT TO THE DEALER FOR SERVICE AND THE THIRD BROKE OFF DURING A TIRE ROTATION. IN ADDITION ALL STUDS WERE REPLACED DUE TO A SERVICE BULLETIN EARLY IN THE LIFE OF THE CAR. ALSO LUGNUTS HAVE BEEN REPLACED ALONG THE WAY BY THE DEALER DUE TO BAD WEAR. AFTER THE SECOND TIME I REACHED OUT TO FORD AND FILED A COMPLAINT BUT THEY SIMPLY FORWARDED IT BACK TO THE DEALER.THE DEALER HAS A RECORD OF ALL OF THE ISSUES AND THE FULL REPLACEMENT BUT HAS STATED SINCE FORD PASSED IT BACK TO THEM THERE IS NOTHING THAT CAN BE DONE. I FEEL THIS IS AN UNSAFE SITUATION FOR MY CAR. THEY SHOULD NOT BREAK 3 TIMES WITHIN 75,000 MILES. *TR
Vehicle speed control, Engine, Apr 1, 2015
UPON ACCELERATING FROM A FULL STOP AT A RED LIGHT THE CAR ENTERED "LIMP" MODE (WOULD NOT ACCELERATE, BUT I COULD STILL STEER AND THE ENGINE WAS STILL ON) AND THE WRENCH LIGHT APPEARED ON THE DASH. I ALREADY HAD THE DEALERSHIP PERFORM THE THROTTLE FIX OF THE 2014 RECALL ON VARIOUS FORD MODELS OF 2009-2012. *TR
Steering, Mar 31, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 65 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN THE VEHICLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,682.
Steering, Mar 31, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE POWER STEERING WARNING LAMP ILLUMINATED AND THE VEHICLE HAD A SUDDEN LOSS OF POWER EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Engine, Fuel/propulsion system, Mar 30, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE VENT CANISTER KIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 6/3/15*CN UPDATED 10/3/2017*CN
Vehicle speed control, Engine, Mar 28, 2015
DRIVING THE CAR HOME FROM THE DEALERSHIP CRUISING DOWN THE HIGHWAY AND SUDDENLY THE CAR JUST WOULD NOT ACCELERATE ANY MORE. SCARY FEELING WHEN YOUR CRUISING AT 55 AND SUDDENLY THE CAR WOULD NOT STAY AT HIGHWAY SPEED. IT WOULD STILL IDLE BUT IT IDLED ROUGHLY. YOU COULD PUSH DOWN ON THE PEDAL BUT IT WOULD DO NOTHING. IT JUST LOST ALL POWER SO I HAD TO QUICKLY PULL ONTO THE SHOULDER OF THE ROAD. GOOD THING NO ONE WAS FOLLOWING ME TO CLOSE. I CALLED THE DEALER AND THEY SENT OUT A TOW TRUCK. I HAD TO GET A RIDE HOME AND THE CAR WENT BACK TO THE DEALER FOR REPAIRS. TURNS OUT THAT THE THROTTLE BODY SENSOR QUIT WORKING. *TR
Suspension, Mar 26, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH OVER A BUMP, THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE JOINT AND STUB ASSEMBLY, THE AXLE BUSHING, AND THE SEAL KIT WERE REPLACED. TWO WEEKS LATER AFTER THE REPAIRS, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPLACED THE JOINT AND STUB ASSEMBLY, AXLE BUSHING AND SEAL KIT FOR THE SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,862.
Steering, Mar 24, 2015
WHEN DRIVING THE POWER STEERING SYSTEM STOPS AND IT MAKES IT IMPOSSIBLE TO MAKE A TURN LEFT OR RIGHT. I CALLED THE DEALER AND IT WILL COST ME ABOUT $2,000 OUT OF POCKET TO REPAIR. ERROR MESSAGE IS, "POWER STEERING FAILURE". *TR
Structure, Mar 22, 2015
I BOUGHT THIS CAR USED. THE PREVIOUS OWNER SAID THAT THIS PROBLEM HAPPENED RIGHT AFTER SHE BOUGHT IT. DRIVER'S SIDE DOOR WON'T LOCK, AND IS DIFFICULT TO OPEN. IT WON'T OPEN USING THE LONG DOOR LATCH, I HAVE TO USE THAT TINY LATCH ABOVE IT. AND IT WON'T LOCK, EVEN WITH THE REMOTE LOCK BUTTON EITHER. MY CAR IS COMPLETELY OPEN TO THE PUBLIC AT ALL TIMES. *TR
Steering, Mar 20, 2015
I WAS DRIVING AND SERVICE POWER STEERING SOON AND ADVANCE TRAC LIGHTS SUDDENLY CAME ON. WHEN I ARRIVED AT MY DESTINATION, I TURNED OFF THE CAR AND THEN TURNED IT BACK ON AND DASH MESSAGE APPEARED SAYING TO SERVICE POWER STEERING NOW. I WENT TO TURN THE STEERING WHEEL AND I COULD NOT TURN THE STEERING WHEEL AT ALL. I THEN HAD VEHICLE TOWED TO DEALER. DEALER NOTIFIED ME THAT THE POWER STEERING RACK NEEDED TO BE REPLACED AT A COST OF $1600. I HAD NO PRIOR ISSUES WITH THE POWER STEERING PRIOR TO THIS SUDDEN, UNEXPLAINED INCIDENT. *TR
Fuel/propulsion system, Mar 20, 2015
ONE DAY I FILL UP TANK AND "CHECK FUEL INLET" COMES ON SO I GET OUT TO CHECK IT AND ITS CAP LESS. WE CAN NOT CLOSE THE CAP LESS BECAUSE IT IS CAP LESS. I SUGGEST THEY LIFT THE GAS TANK OR ADD A CAP BECAUSE NO ONE WANTS TO KEEP HAVING TO GET A SMOKE TEST DONE. FOR IT TO ONLY TELL YOU TO CHANGE THE CANISTER PURGE SOLENOID. *TR
Steering, Mar 19, 2015
THE POWER STEERING FAILED MAKING THE CAR DIFFICULT TO STEER. *TR
Steering, Mar 16, 2015
POWER STEERING ASSIST FAULT. SERVICE ADVANCED TRAC. CAR HAS NO POWER STEERING. TOOK TO FORD ON 2/28/15....UPDATED 04/21/15*BF
Steering, Mar 15, 2015
WHILE DRIVING "SERVICE POWER STEERING AND SERVICE ADVANCE TRACK" CAME ON. I STOPPED THE CAR THINKING WE HAD TIME AND WHEN I GOT BACK BEHIND THE WHEEL I HAD NO POWER STEERING. I WAS ABLE TO NAVIGATE TO THE DEALER WHERE I WAS TOLD I HAD LOW TIRE PRESSURE IN RIGHT FRONT WHEEL CAUSING THE SYSTEM TO SHUT DOWN. NO MESSAGE ON DASH REGARDING LOW TIRE PRESSURE. VERY CONCERNED FOR SAFETY WE LIVE IN THE MOUNTAINS AND THIS COULD HAVE BEEN A DISASTER IF WE WERE ON ONE OF OUR FAMOUS ONE LANE S CURVE ROADS. *TR
Steering, Mar 13, 2015
MY FORD FUSION SE WITH 4 CYLINDER, WITH ELECTRIC POWER STEERING SUDDENLY STOP WORKING. I COULD NOT TURN MY WHEELS TO THE RIGHT OR TO THE LEFT. IT JUST FROZE AND STUCK. I COULD NOT DRIVE MY CAR AT ALL. I JUST COULD MOVE FORWARD AND BACKWARD BUT CANNOT DRIVE IT AT ALL. IT IS VERY DANGEROUS TO DRIVE THAT CAR. I FELT THAT FORD COMPANY IS RESPONSIBLE FOR THAT REPAIR. MY FORD FUSION HAS BROKE DOWN TWICE PRIOR TO THAT POWER STEERING PROBLEM. THE TRANSMISSION BROKE DOWN UNDER WARRANTY AROUND 20,000 MILES AND WAS COVERED BY THE WARRANTY. BUT THE SECOND TIME, THE TRANSMISSION BROKE DOWN AGAIN AROUND 40,000 MILES ON IT AND I HAVE TO PAY FOR TRANSMISSION REPAIR EVEN THOUGH IT WAS UNDER WARRANTY. FORD DO NOT COVER WEARABLE PARTS BUT I BELIEVE THAT THEY ARE RESPONSIBLE FOR THEM. I HAD TO PAY CLOSE TO $2,000.00 TO FIX THAT TRANSMISSION. NOW THIRD TIME FORD FUSION HAVE ANOTHER SERIOUS PROBLEM WITH POWER STEERING. I CALLED GARY CROSSLEY FORD AND THEY SAID I WILL HAVE TO PAY ANOTHER $2,000 DOLLARS TO FIX JUST THE POWER STEERING. FORD FUSION HAS SO MANY PROBLEMS LIKE DOOR LATCH THAT CAME OUT. AND OTHER ELECTRIC PROBLEMS APPEARING AGAIN AND AGAIN WITHOUT ANY EXPLANATION. PLEASE ASK FORD COMPANY TO COVER THE POWER STEERING REPAIR. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Mar 13, 2015
THIS IS THE SECOND INCIDENT I HAD WITH MY STEERING. THE ENTIRE STEERING RACK WAS REPLACED 2 MONTHS AGO. I PAID $1800, ONLY FOR THIS TO HAPPEN AGAIN. I WAS DRIVING ON A BUSY ROAD, AND THEN SUDDENLY ASSIST POWER STEERING APPEARED. IT WAS A STRAIGHT ROAD SO I DIDN'T REALIZE THAT THE STEERING HAD LOCKED AND I WAS UNABLE TO GET INTO THE TURNING LANE. I WAS DRIVING AND STUCK ON A MAIN ROD. IT FELT LIKE MY BRAKES WERE OUT. I HAD NO IDEA WHAT TO DO. I KEPT DRIVING AND EVENTUALLY USED EVERY OUNCE OF STRENGTH TO PULL OVER THE VEHICLE ON A BUSY ROAD. NOT ONLY DID I FEEL LIKE ENDANGERED BECAUSE OF THE STEERING BUT BECAUSE OF WHERE IT HAPPENED I THOUGHT SOMEONE WAS GOING TO HIT ME OR MY CAR WHILE I WAS WAITING ON THE SIDE ROAD FOR A TOW TRUCK. THIS PART HAS A DEFECT AND NEEDS TO BE CORRECTED. THIS IS THE SECOND STEERING RACK IN 3 MONTHS. *TR
Steering, Mar 13, 2015
THE CAR HAS BEEN TRYING TO CHANGE LANES BY ITSELF FOR 2 WEEKS NOW, STEERING WHEEL JERKS BY ITSELF WHILE DRIVING, HAD A TOTAL FAILURE OF ELECTRONIC POWER STEERING AS MY WIFE PULLED IN THE DRIVEWAY WHICH ALMOST RESULTED HER IN HITTING A VEHICLE. *TR
Power train, Mar 13, 2015
WHILE DRIVING APPROX. 55MPH, THE CAR STARTED SPUTTERING AND SHAKING LIKE IT WAS RUNNING OUT OF GAS, THE WRENCH LIGHT CAME ON, AND IT DECELERATED TO JUST UNDER 20MPH. THE RPM'S WOULD JUMP UP AND DOWN BUT THE CAR WOULD NOT ACCELERATE NO MATTER HOW MUCH I PUSHED THE GAS PEDAL. I PULLED OVER, SHUT THE CAR OFF, AND RESTARTED IT AND THE PROBLEM HAD STOPPED. THINKING IT WAS OKAY TO DRIVE, I TRIED AGAIN AND IT STARTED UP FINE, NO WARNING LIGHTS CAME ON, AND IT DROVE FINE FOR ABOUT 10 MILES THEN THE SAME ISSUE STARTED AGAIN. I HAD TO LIMP IT HOME AT ABOUT 20MPH BECAUSE IT WOULD NOT ACCELERATE AGAIN AND ONCE AGAIN IT RAN FINE AFTER SHUTTING THE CAR OFF AND RESTARTING IT. *TR
Structure, Equipment adaptive/mobility, Mar 12, 2015
INTERIOR DRIVER SIDE DOOR HANDLE WOULD NOT OPEN DOOR. MADE APPOINTMENT WITH FORD SERVICE TO CHECK SAFETY PROBLEM ISSUE. FORD REPLACED AND CORRECTED INTERIOR DOOR HANDLE ISSUE. COST WAS APPROXIMATELY $260.00 DOLLARS. *TR
Steering, Mar 12, 2015
WHILE TRAVELING HOME FROM SCHOOL RECENTLY, MY SON, EXPERIENCED WITHOUT WARNING A SUDDEN AND TOTAL FAILURE OF THE ELECTRONIC POWER ASSISTED STEERING ON THE 2010 FORD FUSION THAT WE PURCHASED FOR HIM TO USE AT COLLAGE IN THE FALL. FORTUNATELY, HE WAS ON A STRAIGHT STRETCH OF ROAD AND NOT IN THE MIDDLE OF ONE OF THE MANY WINDING CURVES HE TRAVELS ON HIS WAY HOME FROM SCHOOL. ALSO, FORTUNATELY (FOR FORD MOTOR CO.) HE WAS NOT MEETING ANOTHER CAR IN ONE OF THOSE CURVES. BEING AN INEXPERIENCED DRIVER AND FACED WITH THE SUDDEN AND TOTAL LOSS OF SUCH A CRITICAL SYSTEM; (SUCH AS POWER STEERING) THE OUTCOME QUITE POSSIBLY COULD HAVE BEEN CATASTROPHIC. FURTHERMORE; IT WOULD APPEAR THE PROBLEM IS SYSTEMIC IN NATURE, PLAGUING NOT ONLY FORD MOTOR CO., BUT OTHER AUTO MAKERS AS WELL. IT IS MY OPINION THAT THE WORLD IS NOT YET READY FROM AN ENGINEERING STANDPOINT, TO ALLOW ELECTRONICS TO REPLACE CRITICAL YET MECHANICALLY SIMPLE SYSTEMS WHOSE POSSIBLE FAILURE CAN BE LIFE-THREATENING. CONSIDER ALSO THAT DUE TO THE STRUCTURE OF ALL CORPORATIONS, THE MOTIVATION FOR ANY CHANGE IN SYSTEM ENGINEERING CAN ONLY BE PROFIT BASED. THE CONSUMER SHOULD IN NO WAY BE FORCED TO BEAR THE COST, FINANCIAL OR OTHERWISE, FOR SIMPLE ENGINEERING MISTAKES WHICH APPEAR TO BE BASED ON PROFIT RATHER THAN SOUND ENGINEERING PRACTICES. *TR
Steering, Mar 12, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING. THE DEALER STATED THAT THE POWER STEERING PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 39,000.
Engine, Mar 11, 2015
I WAS DRIVING ABOUT 30 MPH ON A TWO LANE, RURAL ROAD WHEN SUDDENLY MY 2010 FORD FUSION STARTED SPUTTERING, COUGHING, JERKING. THE CAR SLOWED DOWN TO A CRAWL AND WOULD NOT RESPOND TO MY PRESSING THE ACCELERATOR; THEN THE ENGINE SHUT OFF AND A RED-WRENCH LIGHT APPEARED ON THE DASH. I CRANKED THE CAR AGAIN; IN PARK, THE ENGINE SOUNDED FINE, BUT WHEN I PLACED IT IN DRIVE, THE SPUTTERING AND COUGHING STARTED AGAIN. I DROVE A FEW FEET, AGAIN WITHOUT ANY RESPONSE FROM THE ACCELERATOR, AND THE CAR SHUT OFF AGAIN. I REPEATED THIS THREE TIMES, ALL TO THE SAME EFFECT: DRIVE A FEW FEET, ENGINE IS COUGHING, SPUTTERING, JERKING, THEN ENGINE SHUTS OFF. AFTER THE THIRD TIME, I CRANKED IT, BUT WHILE STILL IN PARK I REVVED UP THE ENGINE AS HIGH AS I COULD (ACCELERATOR TO THE FLOOR). AFTER THAT, WHEN I PUT THE CAR IN DRIVE, THERE WAS NO COUGHING, NO SPUTTERING, NO JERKING, ACCELERATOR RESPONDED SMOOTHLY. I WAS ABLE TO DRIVE HOME (HALF MILE) AND PARK THE CAR. BUT I AM TERRIFIED THE PROBLEM WILL HAPPEN AGAIN--THIS TIME IN HEAVY TRAFFIC OR EVEN ON THE INTERSTATE--AND THE ENGINE MAY AGAIN STOP WITHOUT WARNING WHILE I AM DRIVING ALONG. I AM EVEN TOO AFRAID TO DRIVE IT TO THE REPAIR SHOP. A SCARY DANGEROUS CAR. *TR
Steering, Mar 10, 2015
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE POWER STEERING FAILED TO OPERATE AND THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Wheels, Mar 9, 2015
ON 2/19/2015 I TOOK MY 2010 FORD FUSION TO EL CAJON FORD BECAUSE OF ANOTHER BROKEN WHEEL LUG. AFTER PERFORMING A MULTI POINT INSPECTION FOR $116 WHICH THEY SNUCK IN ON THE WORK ORDER. THE CALLED AND TOLD ME THAT THE PASSENGER SIDE WHEEL STUD NEEDED TO BE REPLACED AND THAT THEY WOULD CHARGE ME TO REPLACE THE STUD AND LUG NUT PLUS LABOR. I REFERRED TO THE RECALL AND PREVIOUS WORK DONE THEY STILL REFUSED TO PERFORM THE WORK WITH OUT CHARGE. I WAS FORCED TO PAY $116 TO GET MY CAR. I TOOK MY CAR TO PEPBOYS IN SANTEE CA. WHERE THEY REPLACED THE BROKEN STUD FOR FRACTION OF FORDS COST. WHILE INSTALLING THE WHEEL ANOTHER STUD BROKE AND PEPBOYS REPLACED THAT STUD AT COST. I QUESTION THE SOLUTION FORD GIVES FOR THE RECALL OF REPLACING THE LUG NUTS ONLY, THE DAMAGE IS ALREADY DONE TO THE LUG STUDS THEY HAVE ALREADY BEEN WEAKENED. 1 BROKEN STUD AND LUG NUT REPLACED 4/2/11, 20 LUG NUTS REPLACED 1/23/12, 1 BROKEN STUD AND LUG NUT REPLACED 1/17/13, 1 BROKEN STUD AND LUG NUT REPLACED 5/7/14, 2 STUDS AND 2 LUG NUTS REPLACED 2/10/15. I AM CURRENTLY WAITING FOR THE REMAINING STUDS TO SNAP. *TR
Steering, Mar 8, 2015
THE STEERING ASSIST FAILURE MESSAGE CAME ONTO THE DASHBOARD, AND THE POWER STEERING FAILED. I RESTARTED THE VEHICLE SEVERAL TIMES, AND IT DID NOT RESET. *TR