2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Oct 7, 2014
MY SON WAS DRIVING AND HIS POWER STEERING FAILED. I TOOK THE CAR INTO HUNTINGTON FORD AND HAD TO HAVE THE STEERING GEAR REPLACED. I OPENED A CASE WITH FORD CUSTOMER RELATIONS (CASE # [XXX]) AND NEVER HEARD BACK FROM THEM. I HAD TO PAY 1675.18 FOR THE PART TO BE REPLACED. I FOUND THAT THIS IS OCCURRING IN ALL FORD FUSIONS FROM 2010 - 2014 MODELS. I FEEL THIS IS VERY VERY DANGEROUS AND AMAZED THAT A RECALL HAS NOT ALREADY OCCURRED! I WOULD LIKE TO SEE ACTION TAKEN AGAINST THE FORD COMPANY. IF THEY ARE ORDERED FOR A RECALL ON THIS PART; I WOULD LIKE RE-IMBURSEMENT FOR WHAT I HAD TO PAY FOR THE REPAIR AND LABOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Oct 6, 2014
UPON LEAVING A STOP SIGN DURING A LEFT HAND TURN, I EXPERIENCED COMPLETE POWER STEERING FAILURE. I WAS ABLE TO GET OFF THE CAR ROAD WHERE A RESTART OF THE ENGINE RETURNED THE STEERING . A "POWER STEERING ASSIST FAILURE" AND "CHECK ADVANCE TRAC" ILLUMINATED ON THE DASH. IT HAPPENED TWICE MORE WITHOUT THE CHECK ADVANCE TRAC LIGHT. A TROUBLE CODE OF " C200D" MOTOR ROTATION ANGLE SENSOR WAS SET. FORD REMEDIES THE PROBLEM BY ERASING THE TROUBLE CODE. THE PROBLEM RETURNED ONCE MORE ON OCTOBER 6TH, 2014. *TR
Steering, Suspension, Oct 6, 2014
SITTING WITH THE VEHICLE IN PARK, IN A PARKING LOT. WHEN THE SHIFTER WAS MOVED INTO DRIVE, A POWER STEERING FAULT ERROR FLASHED IN THE MESSAGED CENTER ALONG WITH A "SERVICE ADVANCETRAC" ERROR. ULTIMATELY LOST FULL FUNCTION OF THE POWER STEERING. THE CAR SAT IN MY DRIVE WAY WHILE I FIRST TRIED TO SEE IF THERE WAS AN EASY FIX I COULD DO MYSELF. AFTER 3 DAYS OF SITTING IN MY DRIVE WAY THE CARS POWER STEERING WAS MECHANICALLY FROZEN, AND I WAS UNABLE TO DRIVE THE VEHICLE AT ALL, EVEN WITHOUT POWER STEERING. I TOWED THE VEHICLE TO A SHOP WHERE THE ENTIRE STEERING RACK WAS REPLACED, AFTER PARTS LABOR AND A NEW ALIGNMENT THE TOTAL COST WAS BETWEEN 1600 AND 1700 DOLLARS. *TR
Steering, Suspension, Oct 6, 2014
I LOST MY POWER STEERING IN MY 2010 FUSION. I TOOK IT TO THE DEALER (THINKING I HAD A WARRANTY ON IT) TO GET IT FIXED. THEY TOLD ME THAT THEY FLASHED THE COMPUTER AND IT CAME BACK WITH A HARD FAULT AND THE WHOLE RACK NEED TO BE REPLACE. NOT HAVING THE MONEY I PICKED UP THE CAR AND IT WORKED FINE. DROVE IT FOR A WEEK THEN AT THE SAME SPOT IN THE ROAD IT WENT OUT AGAIN. CALLED ANOTHER DEALER CLOSER TO WORK TOO SEE IF I COULD HAVE IT REFLASHED TO HOPEFULLY RESET IT AGAIN BUT THEY TOLD ME ONCE IT WAS FLASHED THAT THEY COULDN'T DO IT AGAIN. I REALLY HOPE THIS GETS RESOLVED. NOW I REPLACED IT WITH A USED ONE AND HAVE NOT HAD A PROBLEM SINCE. *TR
Steering, Oct 5, 2014
I WAS DRIVING TO THE MOVIE STORE WHEN THE SERVICE POWER STEERING LIGHT CAME ON. I PULLED OFF THE ROAD INTO FAMILY VIDEO PARKING LOT TO READ THE OWNER THE MANUAL.WHEN I WENT TO BACK OUT MY CARS STEERING WHEEL WOULDN'T TURN AND SOMEONE HAD TO PUSH ME OUT THE PARKING SPOT. MY CAR IS NOT DRIVABLE AT ALL IT'S ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I WILL HAVE TO GET MY CAR TOWED COME MONDAY MORNING. *TR
Fuel system, Gasoline, Engine, Oct 4, 2014
DRIVING ON I-10 FROM BILOXI TO DIAMONDHEAD MS CAR LOSES POWER PULL OVER CAR STARTS AGAIN DRIVE 5MILES QUITS AGAIN DRIVE OUT OF GAS STATION ACROSS STREET CAR QUITS AGAIN HAVE TOWED TO REPAIR SHOP STARTS THEY CAN'T GET IT TO QUIT I PICK UP CAR DRIVE IT HOME RUNS DRIVE TO CAR WASH RUNS OK WHEN WILL IT QUIT AGAIN WE WILL SEE. *TR
Steering, Oct 3, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING THE VEHICLE, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Engine and engine cooling, Oct 2, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 45 MPH, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE CONTACT MENTIONED THAT AN UNKNOWN VALVE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Power train, Oct 1, 2014
ON JUNE 12TH 2013 MY 2010 FORD FUSION LOST ALL POWER WHILE I WAS DRIVING. THIS OCCURRED AT APPROXIMATELY 35 MPH. TOTAL MILES ON VEHICLE 50008. THE VEHICLE WAS UNABLE TO DRIVE AND I WAS FORCED TO TOW THE CAR. IT WAS TOWED TO A LOCAL FORD DEALERSHIP. THE DEALERSHIP INFORMED ME THE THROTTLE BODY WAS DEFECTIVE. I WAS INFORMED THAT THIS PART WAS NOT COVERED UNDER THE DRIVE TRAIN WARRANTY. THE COST OF THIS WAS OUT OF POCKET AT THIS POINT. PARTS AND LABOR TOTALING $409 PAID IN FULL AT THE DEALERSHIP. I WAS TOLD BY FORD REPRESENTATIVE AT THE DEALERSHIP TO KEEP THE RECEIPT FOR A POTENTIAL AND LIKELY RECALL. UNDER FORDS ?CUSTOMER SATISFACTION PROGRAM? THEY SUPPOSEDLY MAILED OUT LETTERS TO AFFECTED CUSTOMERS IN EARLY 2014 FOR WARRANTY EXTENSIONS AND POTENTIAL REFUNDS. HOWEVER I DIDN'T RECEIVE ANYTHING FROM FORD EVEN THOUGH THEY HAD MY CORRECT MAILING ADDRESS AND PHONE NUMBER. FORD WAS AWARE OF MY WARRANTY CLAIM AT THE TIME AS I CONTACTED THEM BY PHONE ON 06/13/2013. ON 10/01/2014 I CONTACTED FORD MOTOR COMPANY VIA PHONE AFTER I READ A NEWS ARTICLE ABOUT THE ?CUSTOMER SATISFACTION PROGRAM". I WAS INFORMED AT THIS POINT BY A CSR AND A SUPERVISOR THAT THEY COULD NO LONGER HELP ME BECAUSE DEADLINE DATE FOR REFUNDS WAS 07/31/2014. I FEEL THIS IS COMPLETELY UNFAIR TO ME THE CONSUMER. I WAS FORCED TO PAY OUT OF POCKET FOR A DEFECTIVE PART THAT FORD WAS COMPLETELY AWARE OF EVEN BEFORE MY ISSUE. THIS IS A MAJOR SAFETY ISSUE FOR FORD. WHEN THE INCIDENT OCCURRED I WAS DRIVING IN TRAFFIC AND LOST ALL POWER TO MY VEHICLE. LUCKILY I WAS ONLY TRAVELING ROUGHLY 35 MPH AND WAS ABLE TO PULL OVER SAFELY. I CAN ONLY IMAGINE THE RESULTS IF I WAS DRIVING ON A MAJOR HIGHWAY. I WOULD LIKE TO FILE A COMPLAINT TOWARDS FORD MOTOR COMPANY FOR SAFETY CONCERNS WITH THE DEFECTIVE THROTTLE BODY AND THE POOR CUSTOMER SERVICE THAT WAS PROVIDED TO ME. *TR
Steering, Electronic stability control (ESC), Sep 29, 2014
WHILE DRIVING CAR ON INTERSTATE 85 NEAR AUBURN ALABAMA IN A CONSTRUCTION ZONE ON UN EVEN PAVEMENT MY CAR SUDDENLY LOST POWER STEERING. LIGHT CAME ON AND SAYS SERVICE POWER STEERING NOW ALONG WITH SERVICE ADVANCE TRAC. I WAS ABLE TO GET IT UNDER CONTROL WITH OUT INCIDENT, BUT THIS POSES A SERIOUS SAFETY HAZARD. *TR
Power train, Wheels, Fuel/propulsion system, Sep 29, 2014
I HAVE HAD THIS CAR FOR 2 YEARS NOW. I FIRST HAD ISSUES WITH THE THROTTLE BODY AND MY CAR SHUTTING OFF AT INTERSECTIONS AND HAD THAT REPLACED WITHIN A YEAR OF BUYING THE CAR. I HAVE BEEN HAVING ISSUES WITH THE TRANSMISSION SLIPPING BETWEEN 1ST AND 2ND GEAR FOR ALMOST A YEAR NOW. I FIRST HAD SEALS REPLACED. THE SECOND TIME I HAD MY CV JOINT BOOTS REPLACED AND FOUND OUT THEY ARE WEARING OUT THE SEALS THAT ARE CAUSING TRANSMISSION LEAKS. THE CAR IS IN THE SHOP FOR THE 3RD TIME BECAUSE OF THE SAME TRANSMISSION LEAKS AND DIFFICULT SHIFTING BETWEEN 1ST AND 2ND GEAR AND WILL MOST LIKELY BE GETTING A NEW TRANSMISSION BECAUSE THE CV JOINTS AND SEALS HAVE FAILED AGAIN WITHIN THE 3 MONTHS OF BEING REPLACED. *TR
Power train, Sep 27, 2014
RECEIVED A LETTER A COUPLE MONTHS AGO TO GET THE PCM UPDATED ON MY VEHICLE. AND I HAVE MUCH PRIDE IN MY VEHICLE AND TRY TO TAKE GOOD CARE OF IT, BECAUSE IT'S MY FIRST ONE I'VE EVER PURCHASED. SO I TAKE IT TO THE FORD SERVICE CENTER WITHIN 24HRS OF THE FIRST DAY I NOTICED THE WRENCH COMING ON. BUT, IT HAS BEEN SOME TIME NOW AND MAYBE TWO AND A HALF WEEKS AGO THE 'WRENCH LIGHT' HAS STARTED TO COME BACK ON AND IT HAS BEEN NOTHING BUT HAVOC.. MY VEHICLE WILL DO A SLIGHT JERK ONCE THIS HAPPENS AND I TRY TO GET TO SOMEWHERE I CAN PULL OVER SAFE BECAUSE WHEN THIS HAPPENS IF I CONTINUE DRIVING THE RPM WILL SLIGHTLY GO OVER WHERE IT WAS WHEN THE CAR WAS DRIVING NORMALLY. NOW WHEN THIS HAPPENS AND I PULL OVER, 9 TIMES OUT OF 10 WHEN I DECIDE TO START THE CAR, THE WRENCH IMMEDIATELY ILLUMINATES AFTER PUTTING THE CAR IN GEAR AND PULLING OFF. SOMETIMES THE CAR WILL CRANK AND IMMEDIATELY SHUT OFF. SOMETIMES IT WILL NOT ILLUMINATE OR SHUT OFF BUT WHEN I PUT THE CAR IN GEAR AND PULL OFF, BUT, I WILL HAVE A ROUGH TAKE OFF OR IT WILL SHUT OFF IN THE MIDST OF DRIVING. *TR
Steering, Sep 26, 2014
WHILE I WAS DRIVING ALL OF A SUDDEN I HAD NO CONTROL OF MY STEERING WHEEL. I ALMOST LOST ALL CONTROL OF MY CAR. I JUSTJ MISSED HITTING ANOTHER CAR AS I STRUGGLED TO PULL MY CAR TO THE SIDE OF THE ROAD. WHERE IS THE RECALL ON THIS,I COULD OF BEEN KILLED FOR A DEFECT I HAD NO CONTROL OF. IS FORD GOING TO WAIT TILL THERE IS A BUNCH OF FATALITIES? *TR
Fuel system, Gasoline, Sep 25, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT GASOLINE WAS LEAKING FROM THE REAR PASSENGER SIDE WHEEL AFTER REFUELING THE VEHICLE. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE THE CONTACT WAS TOLD THERE WAS CRACK ON THE TOP OF THE FUEL TANK. THE VEHICLE WAS REPAIRED BY THE FUEL TANK BEING REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Steering, Sep 25, 2014
THE POWER STEERING ABRUPTLY STOPPED WORKING WITHOUT ANY PRIOR ISSUES. I TOOK IT TO THE FORD DEALERSHIP AND ALTHOUGH THEY HAVE RECEIVED NUMEROUS COMPLAINTS, THEY INSIST THERE IS NO RECALL. THEY QUOTED $2000 TO REPAIR. IT IS DEFINITELY A SAFETY ISSUE AND A QUICK INTERNET SEARCH SHOWS THIS IS A HUGE RECURRING PROBLEM FOR 2010 FORD FUSION OWNERS AND THERE IS EVEN A LAWSUIT AGAINST FORD. WE CALLED FORD AND THEY ARE NOT WILLING TO TAKE ANY RESPONSIBILITY. *TR
Steering, Sep 24, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Steering, Electrical system, Service brakes, Sep 24, 2014
AS I WAS CRESTING A HILL, THE ENGINE BRIEFLY SEIZED, THE POWER STEERING FAILED, AND THE ADVANCETRAC LIGHT CAME ON. EVERYTHING RETURNED TO NORMAL TWO SECONDS LATER, EXCEPT FOR THE ADVANCETRAC LIGHT. THE LIGHT TURNED OFF AFTER THE NEXT START. MULTIPLE TIMES THEREAFTER, WHEN THE ENGINE HAS REPEATED STOPS/STARTS IN A SHORT SPAN OF TIME, THE ADVANCETRAC LIGHT COMES ON AND THERE IS A LOSS OF POWER STEERING. THE POWER STEERING RETURNS AFTER IDLING FOR A COUPLE OF MINUTES. *TR
Engine, Sep 24, 2014
WIFE CALLED ME AT 6.15 AM ON HER WAY TO WORK AND ADVISED THE CAR STALLED IN THE MIDDLE OF THE ROAD WRENCH LIGHT, SERVICE LIGHT ILLUMINATED. SHE WAS ABLE TO RESTART CAR AND CONTINUE DRIVING. THE NEXT 3 MINUTES THE CAR STALLED AGAIN WITH JUST THE WRENCH LIGHT ILLUMINATED. I TOLD HER NOT TO DRIVE THE CAR AND TO SEE IF IT WOULD START TO GET TO A SAFE PLACE. SHE WAS ABLE TO MOVE THE VEHICLE TO A SAFE PLACE. I WILL NOW BRING THIS VEHICLE TO A DEALER. THE TRANSMISSION IS ALSO JERKING, CLUNKING AND NOT SHIFTING PROPERLY. THERE IS CERTAINLY A TRANSMISSION AND ENGINE PROBLEM WITH THIS VEHICLE. PLEASE CONTINUE TO INVESTIGATE, RECALL OR HAVE FORD FIX THE ISSUE AT NO CHARGE TO THE CONSUMER. THANKS YOU *TR
Seats, Sep 23, 2014
MY DRIVERS SIDE HEATED SEAT BEGAN TO GET WARMER THAN USUAL WHEN I WOULD USE IT. IT WOULD BECOME SO WARM THAT I WOULD HAVE TO TURN IT OFF BECAUSE IT WAS GETTING TOO HOT AND I WAS AFRAID THAT IT WOULD BURN ME. AFTER A FEW WEEKS OF THIS HAPPENING THE SEAT HEATER STOPPED FUNCTIONING PROPERLY ALL TOGETHER. I WOULD PRESS THE HEATED SEAT BUTTON AND IT WOULD ILLUMINATE FOR A FEW SECONDS (MAYBE 2-3) AND THEN SHUT OFF ON ITS OWN, AS IF SOMETHING WERE TRIPPING A FAULT. THE SEAT DOES NOT GET WARM AT ALL BEFORE THE SWITCH TURNS OFF AUTOMATICALLY. IT IS APPARENT BASED ON RESEARCH THAT THIS IS A VERY COMMON ISSUE WITH THE FORD FUSION IN ALMOST ALL YEARS. *TR
Steering, Sep 23, 2014
TRAVELING ON INTERSTATE 65 MPH POWER STEERING FAILURE LOSS OF POWER ASSIST. STEERING BECOMS VARY DIFFICULT! *TR
Vehicle speed control, Engine, Fuel/propulsion system, Sep 22, 2014
SUDDEN LOSS OF THROTTLE RESPONSE AT 30MPH DRIVING SPEED. VEHICLE SOON STALLED LOSING ENGINE POWER. CHECK ENGINE LIGHT ILLUMINATED. FORD OBD CODE P2111, THROTTLE ACTUATOR STUCK OPEN. REPLACED FAULTY THROTTLE BODY WITH NEW TO REMEDY SITUATION. ERASED OBD CODES. NO FURTHER PROBLEMS. THIS COMPLAINT WILL ALSO BE FORWARDED TO FORD CONSUMER RELATIONS. *TR
Vehicle speed control, Engine, Sep 21, 2014
WHILE DRIVING ON THE INTERSTATE, THE VEHICLE COMPLETELY LOST POWER UNDER ACCELERATION. I TOOK IT TO A FORD DEALER AND THEY FIXED IT FREE OF CHARGE. THEY SAID THAT THEY ARE AWARE OF THE ISSUE, BUT HAVE NOT HAD TIME TO SEND OUT A RECALL YET. *TR
Steering, Electronic stability control (ESC), Sep 20, 2014
AS I WAS PARKING MY CAR, THE SERVICE ADVANCETRAC WARNING MESSAGE AND SERVICE POWER STEERING MESSAGE APPEARED ON THE DASH AND I LOST POWER STEERING. I ALMOST SLAMMED INTO ANOTHER CAR AS A LADY WAS ATTEMPTING TO EXIT THE CAR. LUCKILY MY BRAKES STILL WORKED. I SEE THERE ARE A LOT OF OTHER 2010 FUSION OWNERS WHO ARE EXPERIENCING THE SAME PROBLEMS. MY VEHICLE HAS 77,000 MILES ON IT CURRENTLY AND THAT SEEMS TO BE IN THE SAME RANGE AS THE OTHER OWNERS AT THE TIME OF THEIR STEERING FAILURES. FORD REALLY NEEDS TO MAKE A RECALL ON THIS BEFORE SOMEONE IS SERIOUSLY INJURED OR, WORSE, KILLED. *TR
Power train, Sep 17, 2014
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FIFTH AND SIXTH GEAR SLIPPED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Sep 16, 2014
ONCE THE CAR WAS STARTED A MESSAGE CAME ON STATING POWER STEERING NEEDS SERVICE AND COULD NOT TURN THE STEERING WHEEL. ALSO A MESSAGE ABOUT SOMETHING TRAC APPEARED AS WELL. DEALER STATES THE STEERING RACK MUST BE REPLACED AT $1800 DOLLARS. *TR