2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Power train, Feb 9, 2011
2010 FUSION SE L2.5L FWD-TRANSMISSION LEAKS OIL AT THE DRIVER SIDE HALF SHAFT SEAL. ITS ZERO OUT AND & THE GROVE BOX MANUAL HAS NO SUB FREEZING PROCEDURE TO CHECK THE ATF. AFTER 2 DAYS OF OWNERSHIP I CONTACTED FORD SERVICE AND THEY WERE UNAWARE OF ANY TSB'S FOR THIS PROBLEM. AFTER SOME GOOGLING I FOUND 6 OR SO TSB'S ON THIS 6F35 TRANSMISSION AND MANY CUSTOMER COMPLAINTS CHRONICLED IN FORUMS. EVEN FORDS OWN FUSION FORUM HAS MORE NEGATIVE THAN POSITIVE ABOUT THIS TRANSMISSION. FORDFUSIONFORUM.COM. *TR
Power train, Electrical system, Jan 20, 2011
I PURCHASED MY VEHICLE ON MAY 15, 2010. THE VEHICLE BEGAN TO STALL ALMOST 1 MONTH LATER AT 2100 MILES. I WAS COMING TO A STOP AT A RED LIGHT WHEN I NOTICED THAT MY VEHICLE HAD LOST ALL POWER WHEN I BEGAN TO APPLY THE BRAKE. I TOOK THE VEHICLE INTO THE DEALER AND THEY TOLD ME THAT THEY WERE NOT ABLE TO REPLICATE THE PROBLEM AND NO CODES WERE SHOWING UP WHEN DIAGNOSED. AFTER THE FIRST TIME THE VEHICLE STALLED ON ME I STARTED TO NOTICE AN ACCELERATION PROBLEM PRIOR TO THE VEHICLE STALLING AGAIN. IT FEELS LIKE THE VEHICLE IS NOT SHIFTING GEARS CORRECTLY WHEN I'M PRESSING THE GAS FOR ACCELERATION. THE VEHICLE HAS TROUBLE ACCELERATING PROPERLY AND I FEAR THAT I MAY GET REAR ENDED. WHEN THE VEHICLE STALLS IT DOES NOT GIVE ME ANY WARNING SIGNS AND JUST LOOSES POWER. I HAVE TO TURN OFF THE IGNITION AND TURN IT BACK ON. THE VEHICLE STARTS UP RIGHT AWAY LIKE IF NOTHING HAPPENED. MEANWHILE I LOOSE POWER IN THE MIDDLE OF THE FREEWAY OR ON THE STREET, FEARING THAT I WILL GET REAR ENDED. THE VEHICLE HAS STALLED ON ME NUMEROUS TIMES AND EACH TIME I TAKE IT INTO THE DEALER THEY ARE NOT ABLE TO REPLICATE THE PROBLEM. THE DEALER PLACED A FLIGHT RECORDER TO MONITOR THE VEHICLE AND THEY STILL WEREN'T ABLE TO CAPTURE ANYTHING WHEN THE VEHICLE STALLED, SO THEY SAY. I HAVE CONTACT FORD CORPORATION AND HAVE NOTIFIED THEM OF THE PROBLEM BUT THEY ARE NOT WORKING TO FIX THE PROBLEM. THEY KEEP CHANGING ME FROM DEALER TO DEALER AND THEY HAVE NOT SENT OUT A FORD TECHNICIAN AS PROMISED TO LOOK AT THE VEHICLE. THIS IS A HUGE SAFETY CONCERN THAT FORD IS NOT ADDRESSING. I HAVE PUT IN NUMEROUS CALLS TO FORD CORPORATION AND THEY HAVE NOT FIXED THE PROBLEM TO THIS DAY.
Visibility, Jan 19, 2011
2010 FORD FUSION. CONSUMER WRITES REGARDING A LARGE HOLE MEASURING APPROXIMATELY 15 INCHES WIDE AND 10 INCHES DEEP DUE TO THE SUNROOF COVER INSIDE THE VEHICLE OPENED UP WHILE DRIVING *TGW THE CONSUMER STATED SUNROOF GLASS AND FRAGMENTS WERE EVERYWHERE IN THE SUNROOF WELL. *JB
Engine and engine cooling, Jan 12, 2011
THE AREA OF THE HEATER / DASHBOARD MAKES A GURGLE OR SLOSHING NOISE AT STARTUP AND UPON ACCELERATION. THERE IS CLEARLY AIR IN THE HEATING/COOLING SYSTEM THAT COULD BE DAMAGING INTERNAL PARTS. FORD DOES NOT CURRENTLY HAVE A REPAIR FOR THIS ISSUE. *TR
Power train, Jan 8, 2011
FORD FUSION 2010 - AUTOMATIC TRANSMISSION FAILURE - CAN NOT TRUST THIS CAR TO WORK PROPERLY - HARD SHIFTING - LURCHING FORWARD - TRANSMISSION TRIPPING OVER ITSELF LIKE A 13 YEAR OLD CAR AT 1 MONTH - 2 MONTHS ACCELERATION PROBLEMS - 3 MONTHS LURCHING FORWARD AND NOT MOVING WHEN PUT INTO REVERSE - 6 MONTHS OUT OF THE BLUE VIOLENT SHAKING OF THE VEHICLE AS IF A WHEEL WAS ABOUT TO FALL OFF. AT 6 MONTHS OLD THAT CAR IS BEHAVING MECHANICALLY WORSE THAN A 13 YEAR OLD CAR - THIS CAR IS UNSAFE - SERIOUSLY THINKING ABOUT DUMPING IT BACK AT THE DEALERSHIP AS IT IS A LEASE. 31,000 KM IS WHEN THE VIOLENT SHAKING AT HIGHER SPEEDS BEGAN (OUT OF THE BLUE). *LN
Engine and engine cooling, Jan 6, 2011
PURCHASED A NEW 2010 FORD FUSION SE I-4 IN OCTOBER, 2009. I DROVE THE VEHICLE FOR 4 MONTHS AND NOTICED A WATER-SLOSHING/WATERFALL SOUND (SIMILAR TO A DISHWASHER) COMING FROM THE DASHBOARD AREA UPON START-UP AND LOW ACCELERATION IN COLD WEATHER. TOOK THE VEHICLE TO THE SAME FORD DEALERSHIP IT WAS PURCHASED FROM TO PERFORM SERVICE. AFTER 5 VISITS AND NEARLY 1 YEAR LATER, THE ISSUE IS STILL REMAINING. FORD HAS ISSUED 2 TECHNICAL SERVICE BULLETINS ON THE ISSUE, NONE OF WHICH HAVE BEEN ABLE TO SOLVE THE ISSUE. FORD CLAIMS TO NOT KNOW WHAT IS CAUSING THE SOUND, BUT MAINTAINS THAT IT IS NOT A SAFETY OR DRIVE-ABILITY ISSUE. FORD CLAIMS THE ISSUE IS AIR BUBBLES TRAPPED IN THE HEATER CORE, BUT DURING A SERVICE VISIT, NO AIR WAS REMOVED FROM THE HEATER CORE SYSTEM AND THE PROBLEM PERSISTED. THIS IS UNACCEPTABLE FOR A BRAND NEW VEHICLE. *TR
Power train, Jan 5, 2011
I AM EXPERIENCING CHRONIC SHIFTING PROBLEMS WITH THE 6F35 TRANSMISSION. THIS TRANSMISSION SUFFERS FROM SLIPPING GEARS, SHIFT FLARES, HARSH SHIFTING, AND FUNNY SHIFTING THAT WILL BE FOLLOWED BY AN UNCONTROLLABLE FORWARD LURCH. THE DEALERSHIP DETERMINED THAT MY VALVE BODY FAILED AT 3,744 MILES AND PROCEEDED TO REPLACE THE VALVE BODY AND SOLENOID ASSEMBLY. THEN AT 4,526 MILES I HAD THE RECALL 10B15 POWERTRAIN CONTROL MODULE REPROGRAMMING PERFORMED ON MY CAR. NEXT, AT 4,727 MILES THE DEALER INFORMED ME THAT MY CAR PASSED THE TRANSMISSION LOAD TEST. AT 9,181 MILES THE DEALERSHIP VERIFIED MY SHIFT FLARING PROBLEM. THEY REFLASHED MY PCM WITH AN UPDATED SOFTWARE PROGRAM. TRANS TECH DROVE VEHICLE AND THE TRANS CONTINUED TO FLARE. THE DEALER THEN REMOVED MY TRANSMISSION AND MOUNTED TO THE BENCH FOR OVERHAUL. THE DEALER DISCOVERED THAT MY VALVE BODY HAD 3 MELTED BOLTS, MY VALVE BODY WAS DAMAGED, AND THAT MY CLUTCHES HAD BURNED OUT. THE DEALER PROCEEDED TO INSTALL A NEW VALVE BODY, FORWARD CLUTCH, OVERDRIVE CLUTCH, PISTON, SEALS, AND GASKETS. AT 9,702 MILES MY CAR RETURNED TO THE DEALERSHIP FOR SHIFTING PROBLEMS AND POOR OVERALL TRANSMISSION OPERATION. I WAS TOLD BY THE DEALERSHIP THAT EVERYTHING WAS NORMAL AT THIS TIME. I BELIEVE THAT I WAS TOLD THIS BECAUSE THERE ARE NO MORE REPAIRS AVAILABLE AT THIS TIME. I AM SICK AND TIRED OF FORD GIVING EVERYONE THE RUN AROUND ON THESE TRANSMISSIONS. THEY NEED TO MAN UP AND LET PEOPLE KNOW WHAT IS REALLY GOING ON. MY TRANSMISSION CONTINUES TO EXPERIENCE SHIFT FLARING, VIOLENT DOWNSHIFT SLAMS, ERRATIC SHIFTING, DELAYED SHIFTING, FORWARD LURCHES, AND STRUGGLES ON TAKEOFF. WITH EVERY REPAIR ATTEMPT THE OVERALL PERFORMANCE OF THIS TRANSMISSION WORSENS EVERY TIME. IT SHIFTS AS THOUGH IT WAS DESIGNED BY A BUNCH OF AMATEUR'S. I NO LONGER FEEL SAFE DRIVING MY CAR DUE TO THE UNCONTROLLABLE FORWARD LURCHES AND EXTENDED DELAYED SHIFT WHERE THE CAR WON'T MOVE FOR A FEW SECONDS. PLEASE FIX THIS BEFORE SOMEONE GETS KILLED OR INJURED! *TR
Power train, Jan 4, 2011
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT STATED THAT THE TRANSMISSION DISENGAGED FROM THE ENGINE, CAUSING LOSS OF ALL POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPROGRAMMED THE COMPUTER IN JUNE 2010; HOWEVER, THE PROBLEM OCCURRED AGAIN IN JANUARY 2011. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 34,000. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE VIN WAS UNAVAILABLE.
Wheels, Dec 29, 2010
INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURED. THEY OCCURED APPROXIIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS.
Wheels, Dec 29, 2010
INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURED. THEY OCCURED APPROXIIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS.
Wheels, Dec 29, 2010
INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURRED. THEY OCCURRED APPROXIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS. *TR
Steering, Dec 28, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING IN REVERSE 2 MPH WHEN THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE POWER STEERING ASSIST MODULE WAS DEFECTIVE. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGE WAS 52,039.
Power train, Vehicle speed control, Dec 18, 2010
I HAVE A 2010 FORD FUSION WITH 13K MILES ON IT, THAT HAS BEEN PROVIDING ME WITH TREMENDOUS AMOUNT OF HEARTACHE. THE VEHICLE WILL AUTOMATICALLY SLIP INTO RANDOM GEARS WHILE DRIVING, EVEN TO THE EXTENT OF SHIFTING FROM 6 GEAR ALL THE WAY DOWN TO 1ST. I WAS DRIVING DOWN I-17 IN ARIZONA DOING THE SPEED LIMIT OF 75MPH WHEN FOR THE SECOND TIME IT SLIPPED ALL THE WAY IN TO 1ST GEAR. BOTH TIMES THIS OCCURRED IT NEARLY CAUSED AN ACCIDENT BECAUSE MY SPEED DECREASED SO SUDDENLY I WAS ALMOST REAR END AT 75MPH. I AM ACTUALLY FEARFUL FOR MY WIFE, WHO PRIMARILY DRIVES IT, AND MY SON SAFELY. I HAVE BROUGHT THE VEHICLE IN BEFORE AND THEY CAN'T FIND ANYTHING WRONG WITH IT, BUT YET THERE ARE NUMEROUS CUSTOMERS WITH THE SAME COMPLAINT. A SIMPLE ONLINE SEARCH WILL REVEAL THAT. FORD IS AWARE OF THIS PROBLEM, BUT INDIVIDUAL DEALERS ARE ONLY TREATING THE SYMPTOMS AND NOT ACTUALLY FIXING THE PROBLEM. THIS HAS TO BE CORRECTED BEFORE SOMEONE DIES. *TR
Power train, Dec 17, 2010
TRANSMISSION SLIPS BETWEEN 2ND AND 3RD GEAR EVERY DAY WHEN THE ENGINE IS COLD. THREE TIMES HAS CAUSED VIOLENT SHAKING OF THE VEHICLE. I WAS CLOSE TO BEING T BONED DUE TO THE SLIPPAGE ONCE AS THE CAR WOULDN'T CONTINUE ON THE PROPER ACCELERATION PATH. *TR
Visibility, Dec 14, 2010
I HAVE A 2010 FORD FUSION SEL AND RIGHT AFTER I FIRST GOT IT I HAD A CRACK IN WINDSHIELD AND THOUGHT A ROCK MUST HAVE HIT IT. I GOT IT REPAIRED (AFTER MANY PROBLEMS WITH THE REPAIRS) AND NOT LONG AFTER I GOT A STAR BURST. WILL HAVE TO HAVE IT FIXED NOW TOO! I HAVE HAD MANY CARS THROUGHOUT THE YEARS AND HAVE NEVER HAD TO REPLACE THE WINDSHIELD, THIS ONE NOW TWICE AND ONLY 10,000 MILES ON IT???? *TR
Seats, Dec 14, 2010
I HAVE A 2010 FORD FUSION SEL AND THE HEADREST IS TOO FAR FORWARD AS NOT TO BE COMFORTABLE. I HAVE BACK AND NECK PROBLEMS AS IT IS AND THIS ONLY MAKES IT WORSE! I HAVE TO PUT THE SEAT BACK BACK SO FAR TO NOT HAVE MY HEAD CRUNCHED FORWARD. *TR
Air bags, Dec 13, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER MADE TWO ATTEMPTS TO DIAGNOSE THE FAILURE. THE AIR BAG SENSOR WAS REPLACED; HOWEVER, THE WARNING LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE VIN WAS UNAVAILABLE.
Power train, Dec 13, 2010
ON OCT 24, 2010 WHILE DRIVING APPROXIMATELY 75-80 MPH (LEFT LANE) OF A MAJOR FREEWAY, TACHOMETER REVVED TO 4,000 RPM AND STUCK THERE. VEHICLE RPM'S WOULD NOT GO UP OR DOWN AND TRANSMISSION APPEARED TO BE SLIPPING IN 6TH GEAR. THIS INCIDENT OCCURRED AT 27,522 MILES. MANAGED TO GET CAR TO SIDE OF ROAD, WHERE RPM'S RETURNED TO NORMAL FOR IDLING CONDITION. AT THIS POINT, THE LITTLE "WRENCH" LIGHT APPEARED ON THE DASH. THE CAR WAS SHUT OFF AND RESTARTED IN AN ATTEMPT TO RESET THE CODE. ALL APPEARED WELL, AND I PROCEEDED TO RE-ENTER THE FREEWAY. AT APPROXIMATELY 27,533 MILES (11 MILES LATER), THE VEHICLE EXPERIENCED THE SAME THING. PLEASE NOTE THAT ON JUNE 14, 2010 THE VEHICLE WAS TAKEN TO DEALERSHIP AND THE "CUSTOMER SATISFACTION PROGRAM (PROGRAM NUMBER 10B15) WAS PERFORMED ON VEHICLE (MILEAGE: 19,936 MILES). AS IT APPEARS THAT SOMETHING IS MAJOR WRONG WITH THIS TRANSMISSION, THE VEHICLE WAS ONCE AGAIN TAKEN TO THE DEALERSHIP (OCT. 29, 2010: MILEAGE: 27,760 MILES) TO HAVE THIS ISSUE RE-EVALUATED. AT THIS TIME, THE DEALERSHIP PERFORMED TSB 10-21-9. THERE WAS A NOTICEABLE DIFFERENCE IN THE SHIFT QUALITY OF THE VEHICLE. THIS SAME PROBLEM OCCURRED AGAIN ON DEC. 1, 2010 (MILEAGE: 30,138 MILES) WHILE DRIVING 70 MPH; THE TRANSMISSION APPEARED TO SLIP AND RPM'S REVVED UP TO 4,000 RPM. THE VEHICLE HAS NOT BEEN TAKEN BACK TO THE DEALERSHIP AT THIS TIME AS PROBLEM IS NOT REPRODUCIBLE AND IS UNPREDICTABLE. THIS IS A POTENTIAL SAFETY HAZARD AS TRANSMISSION COULD FAIL AT ANY TIME WHILE TRAVELING ON THE FREEWAY. *TR
Power train, Dec 7, 2010
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN SHE NOTICED THAT THE VEHICLE WAS JUMPING GEARS ABNORMALLY. THE VEHICLE WAS ALSO EXHIBITING AN UNUSUAL INCREASE IN ENGINE RPMS AND LOUD ROARING NOISE. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHETHER SITTING IDLE, IN PARK OR IN DRIVE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Power train, Dec 7, 2010
I HAVE A 2010 FOR FUSION THAT WAS PART OF THE TRANSMISSION RECALL ,WHICH HAS BEEN TAKEN CARE OF. I HAVE BEEN EXPERIENCING SLOW DELAYS OF ACCELERATION AFTER PRESSING THE GAS PEDAL. TWICE I HAVE EXPERIENCED WHERE MY CAR WON'T SHIFT OUT OF GEAR. THE LAST TIME I WAS ON THE HIGHWAY AND THE RPM WAS STUCK AT 4 WITH A SPEED OF 60. THE CAR FINALLY SWITCHED GEARS, BUT THE CAR THEN RACED FORWARD. LUCKILY NO ONE WAS IN FRONT OF ME. I FEEL THAT THIS IS A MAJOR SAFETY RISK FOR THE OWNERS OF THESE CARS. I HAVE AN APPT SCHEDULED ON 12/13 WITH THE DEALER. *TR
Power train, Dec 4, 2010
PURCHASED A NEW 2010 FORD FUSION SE, 4 CYL WITH 6 SPEED AUTO TRANS. TRANSMISSION STARTED SLIPPING WITHIN 2 MONTHS OF PURCHASE. THE CAR HAS BEEN TAKEN BACK TO DEALER 3 TIMES. 10/12/10 AT DEALER-THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. 2ND TIME 10/25/10 DROPPED CAR OFF AT DEALER. SAME PROBLEM, TRANSMISSION SLIPPING BETWEEN 2ND AND 3RD GEAR-SAFETY ISSUE WITH PULLING OUT ON BUSY STREETS. DEALER PERFORMED "REINSTALL VALVE BODY CODES AND CLEAR TCM. LEARN ROAD TEST PERFORMED." THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. END OF NOVEMBER WIFE AND KIDS IN CAR AND SLIPPED BETWEEN 2ND AND 3RD GEAR ON WHILE ON BUSY ROAD-HUGE SAFETY CONCERN DUE TO ALMOST REAR-ENDED. TOOK CAR BACK TO DEALER ON 11/29/10 WITH THE SAME PROBLEM. DEALER KEPT FOR SEVERAL DAYS BUT "COULD NOT DUPLICATE THE PROBLEM." I HAVE CONTACTED FORD MOTOR COMPANY SEVERAL TIMES AND SPOKE WITH CUSTOMER SERVICE. THEY HAVE DOCUMENTED THESE COMPLAINTS ALSO. THIS IS A MAJOR SAFETY ISSUE AS THIS PROBLEM CAN HAPPEN AT ANY TIME. I DOES NOT HAPPEN EVERYDAY, BUT THE LAST TIME WAS ON A BUSY ROAD AND COULD HAVE BEEN INVOLVED IN AN ACCIDENT DUE TO MECHANICAL FAILURE. *TR
Seats, Nov 19, 2010
2011 FORD FUSION HEADREST IS SO FAR FORWARD THAT IT FORCES MY WIFE'S HEAD FORWARD, CAUSING SEVERE NECK PAIN. AS A RESULT SHE REMOVED THE HEADREST. THIS IS UNSAFE SITUATION BUT NECESSARY FOR HER TO BE ABLE TO DRIVE THE CARD. *TR
Power train, Nov 18, 2010
TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH, THE TRANSMISSION BEGAN TO EXHIBIT ERRATIC AND VIOLENT SHIFTING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TRANSMISSION WAS REPLACED FOR THE THIRD TIME. THE FAILURE MILEAGE WAS 9,700.
Wheels, Nov 7, 2010
I WENT TO MOVE MY 2010 FORD FUSION IN MY DRIVEWAY AND NOTICED THAT ONE OF MY DRIVER SIDE REAR TIRE LUG NUTS WAS MISSING. LOOKING CLOSER THE WHOLE STUD HAD SHEARED OFF. THE CAR ONLY HAS 9788 MILES AND AN IDENTICAL PROBLEM ON ANOTHER 2010 FORD FUSION WITH 10500 MILES HAD THREE STUDS SHEARED ON THE REAR PASSENGER SIDE WHEEL. *TR
Steering, Nov 1, 2010
I HAVE A BRAND NEW 2010 FORD FUSION THAT HAS APPROXIMATELY 3000 MILES ON IT. I HAD A BAD EXPERIENCE WHERE THE POWER STEERING SUDDENLY STOPPED WORKING WHILE PULLING MY CAR OUT OF A PARKING GARAGE. THE VEHICLE CONSOLE DISPLAY SHOWED A 'POWER STEERING ASSIST FAILURE' MESSAGE. I PULLED MY CAR OVER TO THE SIDE WITH CONSIDERABLE EFFORT AND SHUT THE IGNITION OFF. AFTER A FEW MINUTES WAIT, I RESTARTED THE CAR AND EVERYTHING WAS NORMAL. WITHIN A FEW MINUTES, A LESS THAN A MILE TRAVELED, THE SAME FAILURE OCCURRED AND THE SAME MESSAGE WAS DISPLAYED WHILE IN A ROUND-ABOUT. I AGAIN PULLED MY CAR OVER AND SHUT IT OFF. IT AGAIN RESTARTED AND STEERED FINE AND I DROVE IMMEDIATELY TO MY DEALERSHIP. THE DEALERSHIP READ THE CODE, CLEARED IT AND INFORMED ME THAT THEY COULD NOT GET THE VEHICLE TO REPRODUCE THE PROBLEM. THIS IS A VERY SCARY ISSUE AND NO COMPONENTS WERE REPLACED. I AM A PRIOR OWNER OF A CHEVROLET COBALT AND I AM FAMILIAR WITH THEIR RECALL FOR THE ELECTRIC ASSIST. MY COBALT DID NOT FAIL, BUT THEY REPLACED THE ASSIST MOTOR UNDER RECALL. I DID NOT REALIZE THAT THE FORD FUSION NOW HAS ELECTRIC ASSIST. ARE OTHER FUSION OWNERS HAVING INTERMITTENT FAILURES WITH THEIR STEERING? *TR