2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Steering, Oct 15, 2018
VEHICLE WAS IN MOTION WHEN THE POWER ASSIST STEERING FAILED. STEERING BECAME VERY DIFFICULT. THERE ARE NUMEROUS COMPLAINTS OF THIS HAPPENING WITH THE 2010 FORD FUSIONS.
Steering, Oct 15, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE CONTACT WAS DRIVING IN REVERSE, THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED PROVIDED CASE NUMBER: CAS16070759. THE FAILURE MILEAGE WAS APPROXIMATELY 136,812.
Air bags, Oct 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SMITH CAIRNS FORD LINCOLN (900 CENTRAL PARK AVE, YONKERS, NY 10704 ,914-377-8100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Vehicle speed control, Equipment, Oct 15, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14E028000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SEYMOUR FORD LINCOLN AT (517) 787-9500 (LOCATED AT 2601 SEYMOUR RD, JACKSON, MI 49201) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT). *DT THE CONSUMER STATED BECAUSE OF THE INACTIVITY, CAR HAS DETERIORATED AND INCURRED MULTIPLE ISSUES. UPDATED 12/11/18*JB
Steering, Oct 15, 2018
THE POWER STEERING SENSOR HAS ALERTED US AND WE HAVE HAD THE WHOLE POWER STEERING RACK REPLACED (2100.00$). A COUPLE DAYS LATER THE ALERT CAME ON AGAIN AND THE SENSOR HAD COME LOOSE AND IT HAD TO BE REINFORCED. NOW, NOT A WEEK LATER THE LIGHT THE ON AGAIN AND WE ARE A WHOLE STATE AWAY AND HOURS FROM HOME. THE RECALL AND PROBLEMS WITH THIS POWER STEERING ON THIS VEHICLE, MODEL, AND YEAR, HAD LEFT US STRANDED AND IN DANGER TOO MANY TIMES! THE WHEEL CANNOT BE TURNED AND THIS HAPPENS WHILE DRIVING ON ANY TYPE OF STREET, ANY SPEED, OR JUST STARTING UP.
Steering, Oct 14, 2018
MY DAUGHTER WAS DRIVING ON CITY STREETS 30-40 MPH WHEN THE SERVICE ADVANCETRAC, SERVICE POWER STEERING NOW, LOW TIRE AND A TRACTION CONTROL LIGHT LITE UP. SHE CAN ME HER FATHER AND TOLD ME THIS. HER RIGHT FRONT TIRE WAS LOW. SHE DROVE 2 MILES HOME AND PARKED IT. A FEW HOURS LATER SHE STARTED TO DRIVE OUT OF HER SCHOOL PARKING LOT AND THE POWER STEERING COMPLETELY FAILED AND SHE COULD NOT STEER THE CAR. SHE ALMOST HIT ANOTHER VEHICLE. I DROVE TO HER DORM, AIRED UP THE TIRE, REMOVED THE BATTERY FOR A FEW HOURS AND TRIED TO DRIVE IT. STILL NO POWER STEERING AND I REALLY COULD NOT TURN IT SAFELY. MY DAUGHTER COULD NOT EVEN TURN IT AND INCH. WE ARE GOING TO HAVE TO TAKE THE CAR IN BUT ALL REVIEWS ON THIS SITE AND OTHER STATE IT HAS TO BE RESET BY THE DEALER AND MAY COST UP TO 2000 TO REPAIR. I UNDERSTAND OTHER YEARS OF THIS SAME MAKE AND MODEL WITH THE SAME PARTS HAVE BEEN RECALLED, WHY NOT ALL VEHICLES WITH THESE PARTS. PLEASE HELP!!!!!
Air bags, Oct 14, 2018
GOT A LWTTER BACK IN JULY AND NEVER GOT ANYTHING ELSE??
Air bags, Oct 13, 2018
TAKATA RECALL. I RECEIVED A RECALL NOTICE IN MAY 2018. THE FORD RECALL NOTICE SAID THAT PARTS ARE ANTICIPATED TO BE AVAILABLE DURING THE SECOND AND THIRD QUARTERS OF 2018. FORD STATED THAT IT WOULD NOTIFY ME TO SCHEDULE THE AIRBAG RECALL REPAIR. NOTWITHSTANDING THIS REPRESENTATION, THE SECOND AND THIRD QUARTERS OF 2018 HAVE PASSED AND FORD HAS FAILED TO NOTIFY ME TO SCHEDULE THE REPAIR. MY 2010 FORD FUSION IS WORTHLESS FOR SALE OR TRADE-IN, EXCEPT FOR SALVAGE VALUE, AS LONG AS THE AIRBAGS HAVE NOT BEEN REPAIRED. ALSO, AND IMPORTANTLY, THERE IS A RISK OF INJURY IF THIS IS NOT REPAIRED. I REQUEST THAT NHTSA REQUIRE FORD TO FIX THIS VEHICLE WITHIN THE TIME PROMISED. THIS CONDUCT BY FORD IS NOT ACCEPTABLE.
Air bags, Oct 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BELL FORD (2401 WEST BELL ROAD, PHOENIX, ARIZONA 85023, (602) 457-2144) AND JIM CLICK FORD (1030 WEST DUVAL ROAD, GREEN VALLEY, ARIZONA 85614, (520) 625-8262) WERE CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PARTS WOULD BECOME AVAILABLE BY THE END OF OCTOBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Other or unspecified, Oct 11, 2018
2010 FORD FUSION. CONSUMER WRITES WITH CONCERNS TO NO AVAILABLE OF PARTS TO REPAIR VEHICLE. *AS *JS
Steering, Oct 9, 2018
MY 17 YEAR OLD SON WAS DRIVING 65 MPH ON THE HIGHWAY WHEN HIS POWER STEERING WENT OUT. THIS WAS A VERY DANGEROUS SITUATION, THAT HE WAS FORTUNATE DID NOT GET HIM INJURED. I THEN RESEARCHED AND REALIZED THIS IS A VERY COMMON, WELL KNOWN PROBLEM FOR THIS VEHICLE. RECALLS STARTED ON THE 2011 FORD FUSION, WHICH HAS THE EXACT SAME POWER STEERING. TO THINK THAT NOT RECALLING THE SAME PROBLEMS IN THE 2010 MODEL PUT MY SON IN DANGER, IS NOT ACCEPTABLE IN MY OPINION.
Air bags, Oct 9, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART WAS NOT AVAILABLE. THE DEALER (FIVE STAR FORD, 6618 NE LOOP 820, NORTH RICHLAND HILLS, TX 76180, 817-500-0096) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Oct 7, 2018
THE POWER STEERING WENT OUT ON OUR 2010 FORD FUSION. YOU COULD NOT MOVE THE STEERING WHEEL. FORTUNATELY, IT HAPPENED WHEN MY DAUGHTER WAS NOT MOVING AS IT WOULD HAVE CAUSED A CRASH WITH IT SUDDENLY GOING OUT. VEHICLE WAS PARKED IN OUR DRIVEWAY. IT WAS A POWER STEERING FAULT FAILURE. THIS WAS A $1800.00 REPAIR AND THIS IS DEFINITELY A SAFETY ISSUE THAT APPEARS TO AFFECT A VERY LARGE AMOUNT OF 2010-2012 FORD FUSION OWNERS. FORD IS COVERING THE REPAIR UNDER A RECALL FOR ALL 2011-2012 FUSION OWNERS BUT NOT 2010 MODELS EVEN THOUGH IT'S THE SAME VEHICLE!
Service brakes, Oct 5, 2018
WHEN BACKING OUT OF MY GARAGE MY BRAKE PEDAL WENT TO THE FLOOR AND WAS VERY SLOW TO STOP. FORD DEALER INFORMED ME IT WAS THE ABS HYDRAULIC CONTROL MODULE. IT IS PROCESSED OF BEING REPLACED
Air bags, Oct 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Vehicle speed control, Engine, Fuel/propulsion system, Oct 4, 2018
TAKATA RECALL I WAS DRIVING AND THE CAR BEGAN TO SLOW DOWN RAPIDLY. I WAS UNABLE TO CONTROL WHERE I WAS GOING AND UNABLE TO ACCELERATE OR DECELERATE. I HAVE NO CONTROL OVER THE VEHICLE WHEN THIS HAPPENS. IT IS NOT AN ALL THE TIME PROBLEM, BUT DOES HAPPEN VERY OFTEN. THE CHECK ENGINE LIGHT COMES ON WHEN IT HAPPENS AND THE CAR ACCELERATES BRIEFLY BEFORE INSTANTLY SHUTTING OFF. THE WRENCH SYMBOL ALSO COMES ON BEFORE THIS ALL TAKES PLACE. I COULD BE USING CRUISE CONTROL OR JUST NORMAL DRIVING AND IT HAPPENS IN BOTH SITUATIONS. THE VEHICLE TENDS TO DO IT NO MATTER WHERE YOU ARE SUCH AS A HIGH WAY OR ON A REGULAR CITY STREET. I HAVE HAD THE VEHICLE CHECKED OUT NUMEROUS (SIX) TIMES TO SEE WHY IT DOES THIS. THE MECHANIC HOOKS IT UP TO THE COMPUTER EVERY TIME AND STATES THERE IS NOTHING WRONG BUT THEN RESETS THE SYMBOL LIGHTS SO THEY GO OUT. THE CAR WILL BE FINE FOR A WEEK OR SO AND THEN DO IT AGAIN! IT IS SCARY WHEN IT HAPPENS AND I TRY NOT TO DRIVE THE CAR DUE TO THIS ISSUE. HOW CAN YOU FIX SOMETHING THE MECHANICS STATE IS NOT BROKEN? SOMETHING ISNT RIGHT WITH THE VEHICLE AND SOMETHING NEEDS TO BE INVESTIGATED TO SEE WHY IT DOES THIS! IT CAN NOT ONLY BE MY CAR!
Steering, Oct 3, 2018
SAME AS EVERYONE ELSE. POWER STEERING FAILURE PULLING OUT OF DRIVEWAY WITH TWO CHILDREN IN CAR. COULDN'T STEER OUT OF ROAD. TURNED OFF AND BACK ON AND IT STARTED WORKING. LAST FORD I'LL BUY. RECALLED SAME PART ON 11-14 MODELS. GUESS THEY ONLY CARE IF THOSE CUSTOMERS DIE!!! BECAUSE OF THERE UNWILLINGNESS TO REPLACE THERE NUMBER ONE COMPLAINT TO THE NHTSA THEY SHOW THERE CORPORATE CHARACTER.
Steering, Oct 2, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. UPON STARTING THE VEHICLE, THE STEERING WHEEL FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED REFERENCE NUMBER: CAS-15887066. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE.
Steering, Oct 1, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 25 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL, BUT WAS UNSUCCESSFUL. THE DEALER (BEECHMONT FORD 600 OHIO PIKE, CINCINNATI, OH 45245 (513)-752-6611) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Wheels, Engine, Oct 1, 2018
THERE HAS BEEN AN INVESTIGATION ON THIS COMPLAINT BUT IT NOT UNDER MY VIN NUMBER. MY CAR IS SHAKING CAUSING VIBRATION WHEN I'M DRIVING. THE TIRE SEEMS IF IT'S GOING TO FALL OFF THE CAR AS I'M DRIVING. THERE IS NO LIGHT INDICATING THERE IS SOMETHING WRONG. IT DOES NOT PICK UP SPEED I WOULD HAVE TO PUT MY FOOT ALL THE WAY TO THE FLOOR FOR IT TO REALLY GO ANYWHERE. I'M ON THE HIGHWAY EVERYDAY GOING TO WORK. I HOPE ONE OF THESE DAYS NOTHING HAPPENS TO ME OR MY FAMILY BECAUSE FORD WON'T JUST TAKE A LOOK AT THE CAR WHEN I'M CALLING THEM TELLING THEM THAT IT'S THE SAME PROBLEM THE RECALL EXPLAINS WHAT THE PROBLEMS ARE. RECALL #11V57400
Service brakes, Sep 30, 2018
AFTER REPLACING FRONT AND BACK BRAKES AND MASTER CYLINDER, CONTINUE TO HAVE THE PROBLEM OF "SOFT" BRAKES. I HAVE TO PUSH ALL THE WAY DOWN TO STOP AND DOES NOT STOP ON TIME.
Steering, Sep 29, 2018
ON SEPTEMBER 28TH, 2018 AT APPROXIMATELY 06:00 A.M. AS I WAS DRIVING TO WORK THE POWER STEERING, WITHOUT WARNING, FAILED AND A "SERVICE POWER STEERING NOW" DISPLAY READ IN ON THE DASHBOARD. THERE WAS NO FAULTY PERFORMANCE OF THE POWER STEERING PRIOR TO THIS AND NO INDICATION IT WAS IN NEED OF REPAIR. THE FAULT OCCURRED SUDDENLY AND WITHOUT WARNING, ALMOST CAUSING ME TO HIT ANOTHER CAR AS I WAS MAKING A RIGHT TURN FROM A SMALL RURAL HIGHWAY ONTO A SIDE STREET IN A RESIDENTIAL NEIGHBORHOOD. IT HAS BEEN THIS WAY SINCE THAT TIME. THIS IS A KNOWN ISSUE FROM THE 2010 MODEL FUSION THAT FORD NEEDS TO ADDRESS.
Steering, Sep 28, 2018
67 YEAR OLD FEMALE DROVE TO DOCTORS OFFICE, PARKED AND WENT INSIDE. NO PROBLEMS AT ALL. WHEN SHE TRIED TO LEAVE THE POWER STEERING NOTIFICATION CAME ON AND SHE COULD NOT TURN THE STEERING WHEEL. SHE NEEDED ASSISTANCE GETTING THE CAR HOME. DEALERSHIP. WAS CONTACTED AND WITHOUT SEEING THE VEHICLE QUOTED A PRICE OF REPAIR TO BE $1800+. THE PROBLEM APPEARS TO BE THE SAME AS THE ONE FORCING THE RECALL OF THE 2011 MODEL FUSION. IT WAS WRITTEN THAT A RESET CODE IN THE ELECTRONIC CONTROL UNIT BOX COULD SOLVE THE PROBLEM. IF FORD KNOWS THE PROBLEM IS DANGERIOUS A RECALL OF THE 2010 FUSION SHOULD HAVE BEEN DONE TWO YEARS AGO. ALSO HAVE A VIN # PROBLEM. I ENTERED THE NUMBER AS WRITTEN ON REGISTRATION AND WAS TOLD IT WAS NOT VALID. WENT TO CAR FOUND THE EXACT SAME VIN AND AGAIN IT SAID IT WAS NOT VALID. YOU CAN RUN MY LICENSE PLATE AND IT COMES BACK ON THE RIGHT VEHICLE. AGAIN, CAR WAS FINE WHEN PARKED, BUT PROBLEM OCCURRED WHEN STARTED AND ATTEMPTING TO BACK UP. IF IT WENT OUT AT NORMAL SPEED ON THE COUNTY ROAD TO MY HOME SHE COULD WELL HAVE GONE OVER AN EMBANKMENT.
Fuel/propulsion system, Sep 27, 2018
TOOK MY CAR IN FOR THE FUEL TANK RECALL. THE DEALER REPLACED THE PURGE VALVE AND SAID THEY INSPECTED MY TANK, WHICH WAS GOOD. I WAS NOT ABLE TO FILL MY TANK FULL UNTIL 5 WEEKS LATER AND WHEN I DID I WENT STRAIGHT HOME AND SMELLED GAS VERY STRONGLY. MY CAR WAS PARKED FOR ABOUT AN HOUR AND A HALF WHEN I NOTICED A HUGE PUDDLE UNDER IT WHICH TURNED OUT TO BE GAS. IT LEAKED A QUARTER TANK OUT! I IMMEDIATELY CALLED THE DEALER AND THEY TOLD ME THEY COULDN'T GET ME IN UNTIL THURSDAY, THIS WAS MONDAY. THE CAR SAT UNTIL THEN. I DROVE IT TO THE DEALER THURSDAY. THEY SUBMITTED PAPER WORK AND PICTURES TO FORD. FRIDAY THEY HEARD BACK FROM FORD STATING THEY NEEDED TO DROP THE TANK TO TAKE BETTER PICTURES. THE DEALERSHIP WAS NOT ABLE TO DO THIS UNTIL MONDAY. MONDAY CAME, TUESDAY STILL NO WORD, AND FINALLY ON WEDNESDAY I GET WORD SAYING THAT FORD DENIED THE RECALL AND ARE NOT PAYING FOR IT. THE WHOLE POINT OF THE RECALL WAS THAT THE PURGE VALVE IN THE CANISTER WAS BUILDING UP PRESSURE AND CRACKING TANKS. BUT THEY DENIED IT. I CALLED FORD'S CUSTOMER LINE AND WAS CONNECTED TO A VERY RUDE MAN NAMED RYAN WHO ACTED LIKE I KNOW ABSOLUTELY NOTHING ABOUT CARS WHEN IN FACT I HAVE WORKED ON (SPECIFICALLY FORD) CARS FOR OVER 20 YEARS. HE REFUSED TO LET ME SPEAK TO A SUPERVISOR AND THEN PROCEEDED TO TELL ME THAT THE SUPERVISOR WOULD TELL ME THE SAME AS HE DID. I AM VERY UPSET. MY CAR IS NOT FIXED FROM THE RECALL AND THEY WANT ME TO PAY $1000 FOR A NEW TANK THAT CRACKED AT THE SEAL FROM THEIR FAULTY PART.
Air bags, Fuel/propulsion system, Sep 25, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE CONTACT CALLED TOWNE FORD OF REDWOOD CITY AT 650-366-5744 (LOCATED AT 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 15V793000 (FUEL SYSTEM, GASOLINE) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 16V384000 (AIR BAGS).