2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Air bags, Aug 23, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (HEMPSTEAD FORD, 301 N FRANKLIN STREET, HEMPSTEAD, NY 11550) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Aug 23, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (FORD/LINCOLN OF SMITHTOWN, 440 JERICO TURNPIKE, SMITHTOWN, NY 11787) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Aug 23, 2018
ERROR CODE P2112 - STUCK THROTTLE BODY. ACCELERATION DISAPPEARS AT HIGH RATE OF SPEED, RESULTING IN LIMP ALONG, NO PROPULSION TO ZERO. CAR STALLS IN HIGH SPEED TRAFFIC, REQUIRING IMMEDIATE PULLOVER. VERY UNSAFE. OTHER FUSIONS OF SAME EXACT YEAR, PRODUCTION LOCATION, AND MODEL ARE COVERED UNDER A CUSTOMER SERVICE BULLETIN 13N03, BUT NOT THE HYBRIDS, EVEN THOUGH EXPERIENCING THE SAME EXACT ISSUE. JUST WANT THIS POTENTIALLY FATAL BUG TO BE REMOVED FROM MY VEHICLE. FORD INDICATES NO COVERAGE OR FIX, DUE TO IT BEING A HYBRID... ALTHOUGH SAME ISSUE AS NON-HYBRID FUSIONS FROM SAME YEAR, PRODUCTION FACILITY, BUILD DATE.
Engine, Aug 22, 2018
ELECTRONIC THROTTLE BODY FIALURE. MY CAR HAS SAME ISSUE AS CAMPAIGN 13N03 BUT SINCE MINE IS HYBRID FORD WILL MOT HONOR IT. MY CAR SHUT OFF THREE TIMES ON A DRIVE FROM CALIFORNIA BACK TO AZ WITH ERROR PLEASE PULL OVER AND LOST ALL ENGINE POWER. HIGHWAY SPEEDS AND HOT OUTSIDE
Steering, Aug 21, 2018
LEFT FOR WORK AND DASH SAID POWER STEERING ASSIST FAULT. SHORTLY AFTER DASH ALSO STATED SERVICE ADVANCETRAC. CANNOT RESET AND CAN BARELY TURN WHEEL. HAPPENED SEVERAL TIMES IN PAST BUT WAS ABLE TO RESET BY TURNING OFF AND STARTING CAR. NOW CANNOT RESET. PART IS VERY EXPENSIVE AND DANGEROUS WITHOUT IT.
Steering, Aug 20, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO MOVE LEFT AND RIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE STEERING MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BILL TALLEY FORD INC, 6280 MECHANICSVILLE TPKE, MECHANICSVILLE, VA 23111, (800) 260-5082) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 109,000. **TR CONSUMER STATED SHE BEGAN HAVING ISSUES WITH THE POWER STEERING IN JUNE OF THIS YEAR. WHEN STARING THE CAR, I WOULD SOMETIMES GET AN ALERT ON MY DASHBOARD WHICH READ "POWER STEERING ASSIST FAULT." I HAD NO POWER STEERING AT ALL. I HAD TO STRAIN AND USE MY ENTIRE BODY TO MANEUVER THE VEHICLE. I KNOW THAT WAS EXTREMELY DANGEROUS, BUT THE FUSION IS THE ONLY MODE OF TRANSPORTAITON I HAVE. THE POWER STEERING WOULD RETURN THE NEXT TIME I STARTED THE CAR. THIS WENT ON FOR A COUPLE OF WEEKS, WITH THE SAME ALERT SHOWING ON THE DASH ("POWER STEERING ASSIST FAULT"). THE POWER STEERING NEVER WENT OUT ON ME WHEN THE CAR WAS IN MOTION. IT WOULD FAIL OCCASIONALLY WHEN I STARTED THE CAR, THEN RETURN THE NEXT TIME I DROVE THE CAR. THEN AT THE END OF JUNE, THE POWER STEERING SYSTEM WENT COMPLETELY OUT. UPDATED 10/30/18*JB
Steering, Aug 20, 2018
SERVICE POWER STEERING NOW ERROR MESSAGES OCCURRED AN I LOST ALL STEERING WHILE TRAVELING DOWN THE ROAD AT 55 MPH WITHOUT WARNING. FORD SAYS I NEED THE ELECTRONIC POWER STEERING COMPONENTS AT 1600 FOR PARTS AN HUNDREDS MORE FOR LABOR. CAR HAS 103K MILES.
Steering, Air bags, Aug 16, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE A RECALL REPAIR FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE DEALER (GLEN SAIN FORD, INC., 1301 US 49, PARAGOULD, AR 72450, (870) 236-8546) INDICATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST FOR THE PART MONTHS AGO. IN ADDITION, THE ELECTRONIC POWER STEERING RANDOMLY FAILED AND CAUSED THE STEERING WHEEL TO BECOME DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) ALTHOUGH THE SYMPTOMS WERE RELATED. THE STEERING FAILURE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS A DELAY IN RECEIVING THE PARTS FOR THE AIR BAG RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Aug 16, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER CONFIRMED THAT THE PART WAS UNAVAILABLE AND INFORMED THE CONTACT THAT A SECOND NOTICE WOULD BE SENT WHEN IT BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED REPORTED 2/20/18 RECALL PASSENGER FRONTAL AIRBAG INFLATOR / BY TAKATA AS OF 9/24/18 STILL NOT AVAILABLE. UPDATED 10/18/18*JB
Steering, Aug 16, 2018
POWER STEERING ASSIST FAULT ISSUE: I START THE CAR IN THE PARKING LOT AND THE ERROR ON THE PANEL STATES, POWER STEERING ASSIST FAULT. THE WHEEL IS PRETTY MUCH LOCKED. I SHUT THE CAR OFF, WAIT A FEW MINUTES AND START THE CAR AGAIN. THE ERROR IS GONE AND THE WHEEL IS MOVABLE. THIS HAS HAPPENED TWICE ABOUT 3 MONTHS APART. THE VEHICLE HAS 86,000 MILES. I'M CONCERNED THAT THIS WILL HAPPEN WHILE DRIVING AS IT HAS HAPPENED TO OTHER OWNERS OF 2010 FUSIONS. I NOTICED THERE IS A RECALL FROM 2011 -2015 FOR THIS EXACT ISSUE. WILL THERE BE ONE FOR THE 2010 MODELS?
Steering, Aug 14, 2018, crash
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE STRUCK A CURB AND DAMAGED THE FRONT DRIVER'S SIDE DOOR. THE AIR BAG DID NOT DEPLOY. THE VEHICLE WAS TAKEN TO KOCH 33 FORD (3810 HECKTOWN RD, EASTON, PA 18045, 610-810-1187) BUT IT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Air bags, Aug 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BENSON FORD AT (864) 855-5383 (LOCATED AT 4701 CALHOUN MEMORIAL HWY, EASLEY, SC 29640) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Aug 13, 2018
VEHICLE STEERING WHEEL IS LOCKED AND DID NOT GIVE NOTICE. WARNING MESSAGE IS STATING SERVICE POWER STEERING.
Steering, Aug 13, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE PULLING INTO THE DRIVEWAY, THE ELECTRICAL POWER STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO MARLER FORD COMPANY (22077 US-167, DRY PRONG, LA 71423, (318) 641-1463) WHO STATED THAT THE REPAIRS WOULD BE CHARGED TO THE CONTACT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 120,000.
Service brakes, Aug 13, 2018
AT RANDOM WHEN I START MY CAR AND APPLY THE BRAKES TO SHIFT THE BRAKE PEDAL WILL GO TO THE FLOOR. IT WILL ALSO NOT STOP THE CAR EFFECTIVELY FOR A LONG DISTANCE, EVEN AT 20 MPH. THE CONDITION CORRECTS ITS SELF, TILL IT HAPPENS AGAIN. THE CAR WILL ALSO NOT STOP QUICKLY NO MATTER WHAT. A CAR CUT ME OFF AND THE CAR DID NOT EVEN HAVE THE BRAKING ABILITY TO START ABS BRAKING WITH THE BRAKE PEDAL PUSHED AS HARD AS I COULD. LUCKY WHAT BRAKING POWER I DID HAVE WAS STILL ENOUGH TO AVOID HITTING THE CAR THAT CUT ME OFF.
Steering, Aug 13, 2018
POWER STEERING ASSIST LIGHT RANDOMLY COMES ON AND I DON'T HAVE POWER STEERING WHEN IT DOES THIS. SOMETIMES, RESTARTING THE CAR WILL MAKE IT GO AWAY. NOW, IT HAS FAILED COMPLETELY AND WON'T FUNCTION PROPERLY. THIS HAPPENED WHEN STATIONARY AND WHEN DRIVING.
Steering, Aug 13, 2018
'POWER STEERING ASSIST FAULT' POWER STEERING NO LONGER WORKING, HAVING TO MANUALLY STEER CAR. MECHANIC SAYS IT WILL BE $2000 TO FIX SINCE PART COSTS $1400. POWER STEERING RACK NEEDS TO BE REPLACED, THE MOTOR IS NOT TURNING ON AT ALL.
Engine and engine cooling, Fuel/propulsion system, Aug 10, 2018
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE HESITATED WHEN STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE (CPV) NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO BILLY HOWELL FORD LINCOLN (1805 ATLANTA HWY, CUMMING, GA 30040, (770) 887-2311) WHERE IT WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) IN AUGUST OF 2016. AT THAT TIME, THE CONTACT WAS INFORMED THAT NO LEAKS WERE FOUND ON THE CPV FUEL TANK. THE CONTACT CALLED THE DEALER AGAIN, BUT WAS OFFERED NO ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY INSPECTED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
Air bags, Aug 9, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) REGARDING THE PASSENGER SIDE FRONTAL AIR BAG INFLATOR. THE CONTACT CALLED APPLE FORD IN RED LION AT 717-244-7677 (3250 CAPE HORN RD, RED LION, PA 17356) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS CONCERNED THAT THE DRIVER'S SIDE AIR BAG COULD ALSO BE DEFECTIVE AND WANTED IT REPLACED AS WELL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ... *BF *TR *DT CONSUMER STATED HOUSING AROUND THE METAL DEVICE THAT MAKES THE AIR BAG WORK IS DEFECTIVE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' UPDATED 12/12/18*JB
Air bags, Aug 9, 2018
TAKATA RECALL- RECEIVED NOTICE IN 2017 STATING OUR DAUGHTERS VEHICLE WAS AFFECTED. NOTICE STATED THE REMEDY WOULD BE AVAILABLE SOON AND I WOULD BE RECONTACTED. RECEIVED 2ND NOTICE STATING THE REMEDY WOULD BE AVAILABLE IN SPRING OF 2018. IT IS NOW MID AUGUST 2018 AND STILL NO REMEDY AVAILABLE! FORD HAS PUT MILLIONS OF LIVES IN DANGER!
Steering, Aug 7, 2018
ELECTRIC POWER STEERING ASSIST IS THROWING FAULTS, MAKING THE CAR UNDRIVEABLE. RECALLS HAVE BEEN ISSUED FOR OTHER FORD MODELS WITH THIS EPSA SYSTEM. LAST CAR CHECKUP RETURNED NO FAULT MESSAGES (CAR WAS SERVICED FOR NEW TIRES AND POINT INSPECTION LAST WEEK OF JUNE 2018). THE FAULT USUALLY OCCURS ON INITIAL STARTUP. PER THE USER MANUAL, UPON A FAULT OCCURRING YOU SHUT OFF THE CAR AND WAIT 10 SECONDS FOR THE POWER SYSTEM TO RESET, THEN RE START THE CAR. USUALLY THE FAULT WILL GO AWAY BUT NOW IT IS MORE PERSISTENT. THE FAULT WILL NOT GO AWAY BY DRIVING IT OFF. THIS IS AN EXPENSIVE ROUGHLY $1500 REPAIR THAT SHOULD NOT BE HAPPENING. MOST REPORTS POINT TO A FAULTY SENSOR. FAULT MESSAGE AUTOMATICALLY SHUTS OFF THE EPSA REGARDLESS OF IF IT IS MECHANICALLY SOUND OR NOT, WHICH IS VERY DANGEROUS IF DRIVING ON THE HIGHWAY OR BUSY DOWNTOWN STREETS. RISK OF ACCIDENT IS DRAMATICALLY INCREASED WITH THIS FAULT.
Steering, Aug 7, 2018
I JUST BOUGHT A 2010 FORD FUSION FOR MY 17 YO SON, HIS 1ST CAR WHAT A GREAT GIFT & SURPRISE, RIGHT? SPECIALLY THE SURPRISE PART, WE MY 3 BOYS AND I WENT TO P/U THE CAR AT MY PLACE OF WORK WHERE I KEPT IT SO YAY SURPRISE, MY OLDEST GETTING HIS 1ST CAR SEE THE BOYS CHEERING, LAUGHING HAVING A GOOD, SO MY OLDEST & YOUNGEST (11 YO) GOT INTO THE CAR & WE BROUGHT IT TO A TIRE SHOP THE ONLY THING THE CAR NEEDED WAS NEW TIRES,ABOUT AN HOUR LATER WE WENT BACK TO THE SHOP TO PICK UP THE FUSION LOOKING GOOD SO MY YOUNGEST KIDDO DECIDED TO STAY WITH HIS BIG BROTHER SO HAPPY FOR HIM, THE NEW CAR DEAL ETC,ETC HE JUST WANTED TO BE WITH HIS BIG BUDDY AS HE CALL HIM SO ON OUR WAY HOME ABOUT 10 BLOCKS AWAY FROM THE SHOP & 5 BLOCKS AWAY FROM HOME WE ARE TRAVELING AT A 30 MPH SPEED ON A CITY STREET I NOTICED THAT HIS DRIVING WAS KIND OF FUNNY AND HE WAS GETTING CLOSE TO DO A RIGHT TURN AT A BUSY WITH HEAVY TRAFFIC INTERSECTION, I THOUGHT HE WAS FOOLING AROUND SOME HOW HE MANAGED TO PULL OVER AT SAFE PLACE WHEN I GOT OUT OF MY TRUCK AND APPROACHED HIM I WAS ABOUT TO SCREAM AT HIM, BEFORE I SAID ANYTHING HE SAID TO ME " THAT WAS CREEPY,DAD WHY IS THE STEERING WHEEL SO HARD? IS IT NORMAL, BECAUSE IT HAS NEW TIRES? SO BROUGHT IT BACK TO THE SHOP & THE SAID THAT IT WAS JUST FINE,THEY INSPECTED THE CAR FOR ANY POWER STEERING FLUID/ANYTHING, WE DISCOVERED THAT THIS CAR HAS AN EPAS!! SO YEAH BIG SURPRISE UH!! I FEEL SO MISERABLE,I PUT 2 OF MY BOYS LIFE'S IN DANGER. THANK GOD YES THANK GOD, MY SON WAS ABLE TO STOP THE CAR SAFELY WITHOUT PANICKING EVEN THOUGH HIS LITTLE BROTHER WAS ON BOARD, NOW FORD WANT $2200 TO FIX THE CAR, SO FORD WILL RECALL A FLOOR MAT BUT NOT AN ELECTRIC POWER STEERING?
Power train, Electrical system, Electronic stability control (ESC), Aug 6, 2018
THIS VEHICLE HAS BEEN SITTING FOR OVER A MONTH DUE TO MY LIMITED INCOME AS A VETERAN I CAN NOT AFFORD TO REPAIR THIS ISSUE AT AN ESTIMATE COST OF $1600. THIS ISSUE IS NOT DUE TO MY NEGLIGENCE.POWER STEERING ASSIST FAILURE IS THE ISSUE. I WAS DRIVING IT TO WORK IN DALLAS,NC WHEN I EXPERIENCED THE STEERING WHEEL LOCKED AS I MADE A RIGHT TURN INTO A PARKING SPACE. AFTER I STRUGGLED TO GET IT INTO THE PARKING SPACE I ALSO STRUGGLE TO DRIVE IT HOME AS WELL.ONCE I GOT THE VEHICLE HOME I CALLED TINDOL FORD IN GASTONIA,NC REGARDING MY CONCERN I WAS INFORMED THAT I NEED TO HAVE IT DIAGNOSED AT MY EXPENSE OF $99. THEN IF IT IS THE EPAS (ELECTRIC POWER ASSIST SYSTEM) REPAIR ESTIMATE COST CAN BE ABOUT $1600. THIS VEHICLE SPECIFICALLY HAD A RECALL BEFORE NOT SURE BUT I THINK IT WAS FOR AIRBAG AND OR SEATBELT. WELL SINCE THEN I BORROWED A TEMPORARY VEHICLE FROM FAMILY MEMBER DUE TO REPAIR COST BEING EXPENSIVE. THIS FORD FUSION HAS A TITLE LIEN THROUGH BRIDGECREST, IN WHOM I FINANCE WITH. VEHICLE IS ALMOST PAID IN FULL.THIS ISSUE HOWEVER IS NOT ANY OF NEGLIGENCE BUT MORE SO A MANUFACTURER ISSUE. THE EPAS CONSIST OF A TRW COMPONENT WHICH CONSIST OF EVERYTHING TO THIS FAILURE SUCH AS THE HYDRAULIC THE BELT DRIVE THE DRIVE RACK THE CODER INTERFACE ETC. I HAD A LOCAL MECHANIC LOOK AT IT AND THE OBSERVATION MADE WAS IT'S A POWER STEERING ISSUE THAT ONLY MANUFACTURER CAN CORRECT DUE TO THE COMPLEXITY. THE TRW IS A NON SERVICEABLE UNIT. ENCLOSING I ASK THAT YOU PLEASE CONTACT THE MANUFACTURER AND LOOK INTO THE FACTS OF THIS MATTER WHICH IS FAULT OF THE MANUFACTURER. I THANK YOU IN ADVANCE FOR YOUR TIME AND HELP WITH THIS MATTER.
Steering, Aug 5, 2018
WIFE WENT TO THE STORE AND WHEN SHE GOT BACK IN THE CAR TO DRIVE HOME THE STEERING WENT OUT, SHE IS RECOVERING FROM A BROKEN WRIST AND COULD NOT TURN THE WHEEL, I HAD TO GET A RIDE TO DRIVE THE CAR HOME, SHE IS NOT ABLE TO DRIVE THE CAR NOW
Air bags, Aug 4, 2018
I HAVE AN ACTIVE COMPLAINT #11115533. I ALSO AM CONCERNED ABOUT MY VEHICLE HAS BEEN SITTING PER THE AGREEMENT I NEEDED TO SIGN FOR FMC FOR 3 MONTHS, SINCE APRIL 26TH. AS OF TODAY THERE IS NO INFORMATION OF WHEN AIR BAG WILL BE AVAILABLE. THE TIRES, HOSES BRAKE SEALS ALL LOSE THEIR PLIABILITY AND SEALS CRACK(INCLUDING BRAKE HOSES AND CALIPER SEALS) NOT TO MENTION THE LESSOR FACT THAT I PAY FOR SIRIOUS RADIO FOR THE LAST 3 MONTHS WITH NO USE OF IT.