2010 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 5,128 owner complaints filed for this model year. This is the highest complaint count among 15 Fusion model years with reports.
Of the 2010 reports, 122 involved a crash and 9 involved a fire. 74 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleDec 18, 2019
Ford Motor Company (Ford) is recalling certain 2006-2010 Ford Fusion, Mercury Milan, Lincoln Zephyr and MKZ vehicles. The valves within the ABS Hydraulic Control Units (HCU) may react with brake fluids containing specific corrosion preventative additives. This reaction may cause the valves to not close properly.
If the valves do not properly close, additional brake pedal travel may be required to stop the vehicle, increasing the risk of a crash.
Ford will notify owners, and dealers will flush the brake system with DOT 4 fluid and install a new brake fluid reservoir cap. In addition, the HCU will be tested to detect a possible stuck valve condition, replacing the HCU as necessary. All services will be performed free of charge. The recall began April 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S54.
Campaign 19V904000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleNov 1, 2018
Ford Motor Company (Ford) is recalling certain 2010 Ford Fusion, Mercury Milan and 2010-2012 Lincoln MKZ vehicles that previously received a replacement passenger air bag under recall 16V-384, 17V-024 or 18V-046. In the event of a crash requiring deployment of the passenger air bag, the bracket that secures the air bag inflator to the module housing may deform, allowing the gas that inflates the air bag to leak out.
If the air bag does not inflate as intended, there is an increased risk of injury in the event of a crash.
Ford will notify owners, and dealers will replace the passenger air bag module, free of charge. The recall began November 21, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S34.
Campaign 18V775000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 11, 2018
Ford Motor Company (Ford) is recalling certain 2013 Ford Mustang vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2010 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2009 Ford Edge, Fusion, Mustang and Ranger, Lincoln MKX and Zephyr/MKZ, and Mercury Milan vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 18V046000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Power train, automatic transmissionMay 24, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, MILAN, AND ESCAPE VEHICLES MANUFACTURED FROM FEBRUARY 27, THROUGH MARCH 26, 2010. THE PARK ROD GUIDE RETENTION PIN MAY NOT HAVE BEEN PROPERLY INSTALLED WHICH FAILS TO CONFORM TO THE REQUIREMENT OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION".
A VEHICLE PARKED WITHOUT AN ENGAGED PARK PAWL AND WITHOUT AN APPLIED PARKING BRAKE MAY HAVE UNINTENDED MOVEMENT WHICH MAY CAUSE A CRASH.
FORD WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 28, 2010. OWNERS MAY CONTACT FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332 AND FOR THE HEARING IMPAIRED CALL 1-800-232-5952 (TDD). REPRESENTATIVES ARE AVAILABLE MONDAY THROUGH FRIDAY: 8:00AM - 5:00PM.
Campaign 10V222000 on NHTSA.gov
Seats, front assembly, reclinerApr 20, 2010
FORD IS RECALLING CERTAIN MODEL YEAR 2010 FUSION, EXPLORER, EXPLORER SPORT TRAC, AND MERCURY MILAN AND MOUNTAINEER VEHICLES MANUFACTURED BETWEEN DECEMBER 15, 2009 THROUGH FEBRUARY 3, 2010 EQUIPPED WITH FRONT SEAT MANUAL RECLINERS. THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 202, "HEAD RESTRAINT." THE RECLINER GEAR PLATE TEETH MAY BE OUT OF DIMENSION SPECIFICATION WHICH COULD RESULT IN LIMITED PAWL TO GEAR PLATE TOOTH ENGAGEMENT.
IN THE EVENT OF A CRASH, THE SEATBACK AND HEAD RESTRAINT MAY MOVE REARWARD, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE MANUAL RECLINERS FOR BOTH POWER AND MANUAL SEATS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE APRIL 30, 2010. OWNERS MAY CONTACT FORD AT 1-866-436-7332.
Campaign 10V161000 on NHTSA.gov
Representative owner complaints
5,128 reports, newest first.
Air bags, Mar 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Mar 21, 2017
AFTER DRIVING IN DALLAS THX, I DROVE HOME ON HIGHWAY 183. ONCE I GOT OFF 183 IN TURNED TO THE STREET IN MY NEIGHBORHOOD WHERE KIDS AFTER SCHOOL WERE PLAYING OUTSIDE AND MY KIDS. I TURNED INTO MY DRIVEWAY BUT AS I WAS STILL DRIVING ALL STEERING WAS LOST AS SOON AS I STRAIGHTENED IT. IF I HADN'T WENT HOME AND WAS STILL DRIVING I COULD OF REALLY HURT SOMEONE OR KIDS OR MYSELF REALLY BAD OR CAUSED A DEATH!
Air bags, Mar 21, 2017
TL* TAKATA RECALL. THE CONTACT'S MOTHER OWNS A 2010 FORD FUSION. THE CONTACT'S MOTHER RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, IT WAS DETERMINED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Steering, Mar 20, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING FAILED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000.
Air bags, Mar 19, 2017
TAKATA RECALL - I RECEIVED THE SAFETY RECALL IN JULY OF 2016 AND STILL HAVEN'T RECEIVED NOTICE THAT THERE IS A SOLUTION. I WOULD NOT CONSIDER THIS "IN A TIMELY MANNER". THIS A SERIOUS SAFETY ISSUE AND I DON'T FEEL SAFE DRIVING IN THE CAR WITH MY FAMILY MEMBERS.
Steering, Mar 18, 2017
MY POWER ASSIST UNIT HAS WENT TOTALLY OUT, HAVE MADE NUMEROUS CONTACTS WITH DEALER AND FORD WITH NO HELP, HOWEVER I WORK WITH SOMEONE WHO JUST HAD THEIR 2010 FUSION POWER ASSIST REPLACED BY RECALL AND HIS WAS NOT OUT! I AM STILL DRIVING WITH ABSOLUTELY NO POWER STEERING AT ALL!
Air bags, Mar 16, 2017
TAKATA RECALL, FORD NOTIFIED ME JUNE 1, 2016, BUT HAS STILL NOT PROVIDED A REPAIR AND IT IS MARCH 16, 2017. THIS IS MY PRIMARY FORM OF TRANSPORTATION. ADDITIONALLY, I AM MARRIED WITH TWO CHILDREN AND CANNOT IN GOOD CONSCIOUS HAVE SOMEONE RIDE IN THE PASSENGER SEAT IN THE EVENT THE AIR BAG WOULD DEPLOY.
Steering, Mar 16, 2017
POWER STEERING ASSIST IS LOST ON A REGULAR BASIS. THE PROBLEM CAN BE ALLEVIATED MOST OF THE TIME BY TURNING THE IGNITION OFF AND THEN RESTARTING THE CAR. SOMETIMES IT MAY TAKE REPEATING THIS PROCESS MULTIPLE TIMES. LUCKILY THE POWER STEERING ASSIST HAS NEVER STOPPED WORKING WHILE THE VEHICLE WAS IN MOTION.
Engine, Mar 15, 2017
THE ISSUE I HAVE BEEN HAVING WITH THIS VEHICLE INVOLVES THE THROTTLE BODY WHICH HAS BEEN REPLACED TWICE NOW SINCE I HAVE OWNED THIS CAR. WHILE DRIVING THIS VEHICLE, MYSELF AND MY DAUGHTER, AT SEPARATE TIMES, LOST ACCELERATION WHILE ON THE HIGHWAY. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IF THE TIMING OF BEING ON THE ROAD WAS DIFFERENT AS WELL AS THE AMOUNT OF VEHICLES ON THE ROAD. WE BOTH WERE ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THANK GOODNESS WE WERE BOTH IN THE FAR RIGHT LANE WHEN THE ACCELERATION FAILED. FORD DID RECALL THE PRODUCT AT ONE TIME, HOWEVER, NOW THEY ARE UNWILLING TO ASSIST WITH THE 2ND FAIL. THIS APPEARS TO BE EITHER AN ENGINEERING DEFECT OR VENDOR DEFECT IN THE PART. THIS IS A DANGEROUS DEFECT AS COLLISIONS COULD OCCUR WHEN UNABLE TO ACCELERATE ON HIGH SPEED ROADS AS WELL AS DANGEROUS FOR OTHER DRIVERS WHO ARE UNABLE TO GAGE THE SPEED OF THE SLOW MOVING VEHICLE.
Steering, Mar 15, 2017
MY DAUGHTER WAS DRIVING AND THE STEERING WHEEL LOCKED UP WITH POWERASSIST ERROR CODE. THIS HAPPENED IN 2014. THERE WAS A RECALL BUT IT APPLIED ONLY TO YEARS 2011-2012. I HAD TO SPEND $2000 TO HAVE THE IT REPLACED. IT HAPPENED AGAIN LAST WEEK(SAFETY CONCERN). THE DEALERSHIP SAID IT WAS A SOFTWARE GLITCH. THEY RESET THE CODE($400) BUT IT LOCKED UP AGAIN YETERDAY. PROBLEM NOT FIXED. I THINK I HAVE A LEMON. NOT HAPPY WITH RESPONSE AS THIS IS A MAJOR SAFETY CONCERN WITH STEERING WHEEL LOCKING UP . I DO NOT HAVE ANOTHER $2000 TO SPEND
Steering, Mar 15, 2017
THE ELECTRIC POWER STEERING SYSTEM (EPAS) HAS FAILED AND I CAN NO LONGER TURN MY STEERING WHEEL. FORD STATES THAT IN THE CASE OF THIS ISSUE, THE CAR CAN BE MANUALLY TURNED, BUT THIS IS NOT THE CASE. THE STEERING WHEEL WITHOUT ELECTRIC POWER STEERING IS IMPOSSIBLE TO TURN UNLESS SUPER HUMAN STRENGTH. IF THIS SYSTEM WOULD HAVE FAILED ON ME AT HIGH SPEEDS, I WOULD HAVE CRASHED AND COULD HAVE DIED OR EVEN KILLED OTHERS. THIS SYSTEM NEEDS TO BE RECALLED BY FORD IMMEDIATELY. FORD HAS ALREADY RECALLED THEIR GEN 1 EPAS SYSTEM ON 2011 FORD VEHICLES BUT THIS SAME SYSTEM HAS BEEN MANUFACTURED SINCE 2008 AND IS EQUIPPED IN MY 2010 FORD FUSION. THIS RECALL SHOULD COVER ALL VEHICLES THAT ARE EQUIPPED WITH THE GEN 1 EPAS SYSTEM FOR SAFETY REASONS. THE SYSTEM FAILED ON ME AS I WAS DRIVING HOME ON CITY STREETS (MODERATE SPEED). THE STEERING BECOME EXTREMELY STIFF AND HARD TO STAY IN MY LANE.
Steering, Mar 14, 2017
I WAS ON MY WAY HOME TURNING ON A CITY STREET WHEN SUDDENLY THE VEHICLE LOSS ELECTRICAL POWER STEERING (EPS) MAKING EXTREMELY DIFFICULT TO STEER AND TURN, I WENT OFF THE ROAD BUT WAS ABLE TO AVOID ACCIDENT. ABS, TRACTION LIGHT, BRAKE LIGHT APPEARED ON DASH AND ADVANCTRAC MESSAGE IN THE INSTRUMENT PANEL CLUSTER. I DROVE HOME WITHOUT ANY POWER STEERING AND HAVE NOT DRIVEN THE VEHICLE SINCE, TO AVOID FURTHER ACCIDENT/DAMAGE. I STARTED TO RESEARCH THE PROBLEM ONLY TO FIND OUT MANY OTHERS HAD EXPERIENCED THIS SAME PROBLEM WITH THEIR 2010 FORD FUSION.
Air bags, Mar 14, 2017
TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/08/17*LJ *AS
Air bags, Mar 13, 2017
TAKATA RECALL: RECEIVED RECALL LETTER BACK IN JUNE OF 2016. MY AIRBAG HAS STILL NOT BEEN REPLACED. HOW LONG DOES THIS TAKE??
Steering, Engine, Mar 12, 2017
2010 FORD FUSION IDLER PULLEY BOLT SHEERED OFF ALONG WITH PIECE OF ENGINE BLOCK AND PULLEY RESULTING IN A NEAR ACCIDENT AS DRIVE BELT, AND POWER STEERING FAILED AND VEHICLE WOULD NOT GO PAST 20 MILES PER HOUR (ON HIGHWAY). MY WIFE (5 MONTHS PREGNANT) WAS DRIVING AT THE POSTED SPEED OF 70 MPH WHEN THE PULLEY AND BOLT SHEERED OFF. HER CAR WAS NEARLY STRUCK FROM BEHIND BY SEVERAL VEHICLES AS WELL AS NOT BEING ABLE TO STEER THE CAR HERSELF. LOOKING AT FORD FUSION BLOGS, THIS APPEARS TO BE A COMMON PROBLEM THAT FORD HAS NOT FIXED IN THEIR EARLIER MODELS. THIS DESIGN AND/OR STRESS FAULT CAUSES SAFETY CONCERNS AS WELL AS COSTLY REPAIRS SINCE PIECE OF THE ENGINE BLOCK CAN SHEER OFF WITH THE IDLER PULLEY BOLT.
Suspension, Mar 11, 2017
DRIVING AT ABOUT 15 MPH STRAIGHT AHEAD, WENT OVER A VERY SMALL BUMP, A BIG NOISE AND THE FRONT END ON THE DRIVERS SIDE SUDDENLY DROPPED. INSPECTION REVEALED THE DRIVER'S SIDE FRONT SPRING HAD RUSTED OUT AND BROKEN NEAR THE BOTTOM CAUSING THE SPRING TO SLIP OUT AND PUTTING ALL THE WEIGHT ON THE STRUT CAUSING THE FRONT END TO COLLAPSE ON THAT SIDE. TURNS OUT THE FRONT PASSENGER FRONT SPRING WAS ALSO RUSTED EXTENSIVELY AT THE BOTTOM ALTHOUGH IT HAD NOT YET BROKEN. ENDED UP HAVING TO REPLACE BOTH FRONT SPRING/STRUT ASSEMBLIES. CONCERNED THAT IF THIS HAD BROKEN AT HIGHWAY SPEEDS OR GOING AROUND A SHARP CURVE, COULD OF CAUSED THE VEHICLE TO LOSE CONTROL. THINKING THAT THIS PROBLEM WOULD BE LIMITED TO NORTHERN STATES WHERE ROAD SALT IS USED MORE HEAVILY.
Other or unspecified, Mar 10, 2017
THIS COMPLAINT IS CONCERNING THE EPAS (ELECTRONIC POWER ASSISTED STEERING) WHICH WENT OUT WHILE IN-MOTION, FIRSTLY; WHILE DRIVING TO MY LOCAL DMV FOR ROUTINE PLATE RENEWAL, *BEFORE* I WAS SET TO BEGIN MY PLANNED DRIVE OF OVER 800+ MILES CROSS COUNTRY TO VISIT WITH MY SIGNIFICANT OTHER, THE EPAS WARNING INDICATOR FLASHED ACROSS MY DASHBOARD LED DISPLAY, AS WELL THE ADVANCETRAC SYSTEM INDICATOR LIGHT. ONCE I NOTICED THE WARNING, I BEGAN THE PROCESS OF MOVING OFF THE MAIN ROAD AND INTO THE PARKING LOT CLOSEST TO MY DMV- AS I'VE HAD SIMILAR PROBLEMS WITH THIS VEHICLE FALLING INTO "LIMP HOME" MODE REPEATEDLY AND SUDDENLY BEFORE THE ELECTRONIC THROTTLE BODY WAS DETERMINED TO BE THE REAL CAUSE AND WAS RECALLED. I WAS PREPARED TO NAVIGATE MYSELF TOWARDS A SAFE VANTAGE POINT AND FIND OUT WHAT WAS WRONG, BUT WHILE DOING SO I LOST ALMOST COMPLETE CONTROL OF THE POWER STEERING AS THE EPAS COMPLETELY GAVE OUT. I WAS THANKFULLY SAFE, HAVING DECIDED IT WAS BEST TO RENEW MY PLATES, BUT IF I HAD JUST DECIDED TO EMBARK ON MY PLANNED 14 HOUR DRIVE CROSS COUNTRY? I COULD'VE BEEN STRANDED, I COULD'VE BEEN IN A MAJOR ACCIDENT- SHOULD THE EPAS HAD GONE OUT ON THE HIGHWAY, I COULD HAVE DIED. FORD SEEMED EAGER TO DISPEL MY FEAR THAT THIS WAS A LARGER ISSUE, RATHER THAN AN ISOLATED INSTANCE, BUT IT'S CLEAR TO ME FROM ASSESSING SIMILAR PEOPLE'S EXACT SAME ISSUES WITH THIS MAKE AND THIS YEAR OF VEHICLE, IT'S NOT AN ISOLATED INCIDENT. IT'S A MASSIVE AND SYSTEMIC DEFAULT WITH THE ENGINEERING, PRODUCTION, AND IMPLEMENTATION OF THIS PARTICULAR ELECTRONIC SYSTEM. I COULD HAVE DIED. THERE IS NO JUSTIFICATION FOR THE LACK OF COMPETENCY IN THE ELECTRICAL ENGINEERING OF A MAJOR VEHICLE FROM THE STANDARD BEARER OF OUR AMERICAN AUTOMOTIVE INDUSTRY, THESE ARE PEOPLE'S LIVES WE'RE TALKING ABOUT.
Steering, Mar 10, 2017
POWER STEERING GOES OUT WHILE DRIVING. DASHBOARD LIGHTS INDICATE POWER STEERING IS OUT. VERY SCARY. PULLS EXTREMELY HARD TO LEFT AND RIGHT T ANY GIVEN TIME.
Other or unspecified, Mar 9, 2017
INTERIOR DOOR HANDLE SPRINGS BREAK CAUSING PEOPLE TO BE UNABLE TO EXIT THEIR CAR. WINDOW MUST BE ROLLED DOWN AND EXTERIOR HANDLE USED TO EXIT THE VEHICLE. BOTH INTERIOR DRIVER SIDE HANDLES (FRONT AND REAR) DOORS ON MY VEHICLE ARE CURRENTLY INOPERABLE. I CONTACTED FORD & WAS TOLD TO TAKE IT TO MY NEAREST DEALER FOR INSPECTION. UPON DOING SO, THE TECHNICIANS AND PARTS MANAGER INFORMED ME THAT THIS WAS A COMMON PROBLEM WITH THIS MODEL. THE REPAIRS WILL COST ME APPROXIMATELY 350.00 IN PARTS AND LABOR TO MAKE MY VEHICLE SAFE AGAIN. THIS CAR IS DRIVEN DAILY BY MY SPOUSE, IF SHE OR MY GRANDCHILDREN NEEDED TO EXIT THE VEHICLE QUICKLY THEY COULD NOT. MY FAMILY IS LITERALLY TRAPPED IN THE CAR. I WILL BE FORCED TO SPEND THE 350.00 DOLLARS TO KEEP MY FAMILY SAFE. IF FORD TECHNICIANS ARE AWARE OF THIS ISSUE, MY QUESTION IS "WHY HASN'T FORD ISSUED A RECALL FOR THESE HANDLES"
Steering, Wheels, Mar 8, 2017
POWER STEERING HAS GONE OUT. THE TIRE PRESSURE LIGHT HAS COME ON AND BEEN ON. LUCKILY IT HAS HAPPENED AT HOME SO THE CAR WAS NOT MOVING. HOWEVER TO FIX THIS KNOWN ISSUE THE COST IS APPROXIMATELY 1500. I HAVE BEEN MAKING PAYMENTS ON THIS VEHICLE AND HAVE NOT BEEN ABLE TO DRIVE IT DUE TO THE COST TO FIX IT. I AM AWARE THAT THIS IS A KNOWN ISSUE NOT ONLY ON MY CAR BUT FUSIONS IN GENERAL.
Steering, Mar 6, 2017
WHEN I STARTED MY CAR THE LOW TIRE PRESSURE LIGHT CAME ON, BUT EVERYTHING SEEMED TO BE WORKING FINE. I DROVE A FEW BLOCKS ON CITY STREETS WITH NO PROBLEM, AND THEN THE STEERING WHEEL SUDDENLY BECAME TIGHT AND DIFFICULT TO MOVE AND THE ADVANCE TRAC LIGHT AND POWER STEERING LIGHT CAME ON. ABLE PULL OVER CAREFULLY, BUT NOT SAFE TO CONTINUE DRIVING. DIAGNOSED AS POWER STEERING FAILURE - HAD TO REPLACE RACK AND PINION.
Air bags, Mar 6, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/04/17*LJ
Steering, Mar 5, 2017
WENT TO LEAVE FOR WORK 3-4-17, UPON STARTING CAR, SERVICE POWER STEERING ASSIST LIGHT ON AND UNABLE TO TURN WHEEL
Steering, Mar 4, 2017
POWER STEERING ASSIST FAULT LIGHT CAME ON AND LOST ALL POWER STEERING BACKING UP.
Air bags, Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.