2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: air bags
330 reports, newest first. Show all
Air bags, May 23, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (FORD OF UPLAND, 909-253-0366) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 23, 2018
INQUIRY FROM CONGRESSWOMAN LOIS FRANKEL ON BEHALF OF CONSTITUENTS RE WAITING OVER A YEAR TO HAVE THE AIRBAGS IN 2011 FORD FUSION REPLACED. *LD *JS
Air bags, May 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JULY OF 2017; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MULLINAX FORD, 1551 E SEMORAN BLVD, APOPKA, FL 32703) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, May 20, 2018
TAKATA INFLATORS: WE HAVE BEEN TRYING TO GET THE DRIVER AIRBAG REPLACED FOR A YEAR SINCE LEARNING ABOUT THIS RECALL. OUR SERVICE DEPARTMENT KEEPS TELLING US THAT FORD DON'T HAVE THE PARTS FOR THE RECALL.
Air bags, May 15, 2018
TAKATA RECALL. I CONTACTED (2) FORD DEALERSHIPS REPEATEDLY SINCE THE RECALL OF THE AIRBAG. EACH TIME I CALL THE SERVICE DEPARTMENTS OF FIESTA FORD IN INDIO, CA., OR GOSCH FORD IN HEMET, CA. I AM TOLD THAT THEY WILL CALL ME WHEN REPLACEMENT PARTS ARE AVAILABLE. I HAVE BEEN TRYING TO HAVE THIS AIRBAG REPLACED SINCE 2014 WITH NO COOPERATION FROM THE FORD DEALERSHIPS, WHICH AT THIS TIME THE VEHICLE IS NOT BEING DRIVEN FOR SAFETY REASONS.
Air bags, May 14, 2018
TAKATA RECALL: I RECEIVED THE FIRST NOTICE IN JULY OF 2016 REGARDING THIS RECALL. TO DATE, IT HAS NOT BEEN REMEDIED AND I AM APPALLED THAT IT HAS BEEN ALMOST TWO YEARS SINCE THIS RECALL. THIS IS COMPLETELY UNSATISFACTORY!
Air bags, May 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERKELEY FORD (1511 US-52, MONCKS CORNER, SC 29461, (843) 761-8284) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, May 13, 2018
THE POWER STEERING WENT OUT WHILE I WAS DRIVING IT AND HAD TO HAVE IT TOWED.THE PASSAGER AIR BAG LIGHT STAY ON
Air bags, May 11, 2018
TAKATA RECALL. THE ORIGINAL RECALL IS ALMOST 2 YEARS OLD AND THERE IS STILL NO REMEDY. I FEEL LIKE IT IS DANGEROUS TO DRIVE THE CAR AND WAITING ALMOST 2 YEARS TO FIND A REMEDY IS UNACCEPTABLE.
Air bags, May 9, 2018
TAKATA RECALL: CONTACTED MY LOCAL DEALERSHIP AND FORD MOTOR COMPANY HAS NOT ISSUED ANY PARTS FOR A RECALL REPAIR. THERE HAS BEEN NO INCIDENT YET. HOWEVER, THE REPAIRS ARE NOT SCHEDULED AND THEIR ARE NO PARTS AVAILABLE TO MAKE A REPAIR.
Air bags, May 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN DECEMBER OF 2017. THE DEALER (JEFF SMITH FORD, 230 GA-49, BYRON, GA 31008, (478) 956-4007) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Air bags, Mar 30, 2018
TACATA RECALL ;I JUST HAD A REFLECTION ON THE FACT THAT I'VE BEEN DRIVING AROUND IN A TIME BOMB FOR NINE YEARS. I THINK OF THIS ALMOST EVERY TIME I DRIVE IT. NOT A VERY NICE THOUGHT TO HAVE. SO WHAT'S THE DEAL ARE THEY EVER GOING TO FIX MY CAR OR YOU PEOPLE GOING TO JUST LET IT SLIDE. I WAN'T A NEW CAR. I WOULD EVEN TAKE A REFUND. THE STRESS OF THIS IS BECOMING JUST TOO MUCH. I WAS SOLD A DEFECTIVE PRODUCT NOW I WANT TO EXCHANGE IT FOR ONE THAT IS NOT DEFECTIVE. THAT'S MY PROBLEM. NOW WHO IS GOING TO DO ANYTHING ABOUT IT. WHO WILL EVEN READ THIS?
Air bags, Mar 28, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN FORD IN REDDING, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *JS
Air bags, Mar 21, 2018
TAKATA RECALL - DELIVERY/MANUFACTURE STILL HAVE NOT REPLACED PASSENGER AIRBAG INFLATOR ISSUE OR PROVIDED ALTERNATIVE TRANSPORTATION/SOLUTION. USE PASSENGER SEAT/AREA DAILY AS COMMUTE WITH WIFE AND 2 CHILDREN. LIVE IN A HIGH-HUMIDITY STATE (FL) WHICH IS AT A GREATER RISK.
Air bags, Mar 17, 2018
TAKATA RECALL: THIS SITUATION IS REAL, BUT FORD HAS LACKED A SENSE OF URGENCY TO FIX/CORRECT THIS SERIOUS AND POTENTIALLY FATAL LETHAL PROBLEM. JULY 2016, FIRST FORD NOTICE RECEIVED. SINCE THEN , THE SAME NOTICE RECEIVED ON MARCH 2017 AND MARCH 2018. THE FIRST TWO STATED "WHEN PARTS ARE AVAILABLE" THEY WILL CONTACT ME BY MAIL, AND I AM TO ARRANGE FOR REPAIRS WITH A /LOCAL FORD DEALER. THE MARCH 2018 INFORMATION STATES THAT "FORD IS WORKING AS QUICKLY AS POSSIBLE TO MAKE REPLACEMENT PARTS AVAILABLE......" ESTIMATED FOR THE SPRING, 2018. SOMEHOW, THAT SOUNDS VAGUELY FAMILIAR! OTHER MANUFACTURERS HAVE BEEN CORRECTING THIS PROBLEM FOR SOME TIME. HONDA HAS BEEN SENDING OUT PERSONNEL TO DIRECTLY CONTACT OWNERS. YET FORD HAS BEEN UNABLE TO DO ANYTHING BUT WAIT ( ON WHAT ? ) ! OBVIOUSLY, FOR SOME REASON, FORD NO LONGER HAS ANY REGARD FOR SAFETY. THEY ARE SPENDING MONEY ON NEW DEVELOPMENTS ( REPORTED $11 BILLION ON AN ELECTRIC CAR), BUT APPARENTLY NOTHING ON THIS KNOW LETHAL HAZARD. WHY HAS FORD BEEN ALLOWED TO CONTINUE FOR OVER 2 YEARS WITHOUT ANY CORRECTION OR REAL ATTEMPT TO CORRECT THIS SITUATION, WHILE OTHERS HAVE? WHEN WILL NHTSA STEP IN (OR BE ABLE TO) DEMAND SOME IMMEDIATE CORRECTIVE ACTION BY FORD? I HAVE CAR WHICH I CAN'T TRADE OR SELL NOR SHOULD BY DRIVING. FORD DID NOT OFFER ANY ALTERNATIVE SOLUTIONS DURING MY DISCUSSIONS WITH THEM.
Air bags, Mar 14, 2018
NOTHING HAS HAPPNED BUT I CURRENTLY HAVE MY CAR AT MCREE FORD IN DICKINSON TX FOR ANOTHER RECALL FIX AND MENTIONED THE AIR BAGS AND GET TOLD YET AGAIN THAT THEY DO NOT HAVE THE PARTS - IS THIS EVER GOING TO BE SOLVED? I DO NOT JUST HAVE THE FUNDS TO PURCHASE ANOTHER VEHICLE FOR MY CHILD - WHY IS THIS TAKING SO LONG?
Air bags, Mar 14, 2018
TAKATA RECALL. I RECEIVED A RECALL ANNOUNCEMENT DATED JULY 2016. MY LOCAL DEALER INFORMED ME AGAIN TODAY 3/14/2018 THAT THE PARTS ARE STILL UNAVAILABLE. IN A LETTER FROM DECEMBER 2017, FORD STATES THAT NO ONE IS ALLOWED TO SIT IN THE FIRST ROW PASSENGER SEAT. PLEASE LET ME KNOW WHY A REMEDY IS TAKING SO LONG AND WHEN I CAN EXPECT THIS REPAIR. THIS SITUATION NEEDS A SOLUTION PROMPTLY. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Air bags, Mar 13, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (VISTA FORD LINCOLN OF OXNARD, 1501 AUTO CENTER DR, OXNARD, CA 93036) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT CALLED FORD OF VENTURA (3440 E MAIN ST, VENTURA, CA 93003) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT TO SUBMIT HER CONCERNS IN WRITING. THE CONTACT WAS REFERRED TO NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 9, 2018
TAKATA RECALL-I HAVE BEEN WAITING FOR ALMOST YEAR FOR REPAIR. I NEED THE CAR FOR TRAVEL. IS THERE ANY WAY OF SPEEDING REPAIR?
Air bags, Mar 7, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG COVERING LIFTED UP FROM THE STEERING WHEEL ABOUT A QUARTER OF AN INCH. KENDALL FORD IN ANCHORAGE, ALASKA WAS MADE AWARE OF THE FAILURE AND SCHEDULED THE CONTACT FOR A SERVICE APPOINTMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Air bags, Mar 5, 2018
TAKATA RECALL. IT HAS NOW BEEN MORE THAN 18 MONTHS SINCE I RECEIVED THE FIRST NOTIFICATION OF THIS RECALL. I FREQUENTLY HAVE 5 PEOPLE WHO NEED TO TRAVEL IN THIS VEHICLE, SO NOT USING THE PASSENGER SEAT IS NOT AN OPTION. FORD NEEDS TO INSTALL THE NEW AIRBAGS, BUY BACK ALL AFFECTED VEHICLES, OR PAY FOR CAR RENTALS WHEN FRONT PASSENGER SEAT IS REQUIRED.
Air bags, Mar 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN DECEMBER OF 2017. THE DEALER (PENSKE FORD, 4570 MISSION BAY DR, SAN DIEGO, CA) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THERE WAS NO GUARANTEE THAT THE PARTS WOULD BE AVAILABLE BY A SPECIFIC DATE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 14, 2018
MY VEHICLE IS A PART OF THE RECALL FOR AIRBAG. MY CAR WAS PURCHASED AND LIVED IN TEXAS UNTIL 2016. I KNOW THE RECALL HAS BEEN PRIORITIZED BY HGOTTES AND MOST HUMID REGIONS TO LEAST. I KNOW LIVE IN OREGON WHICH IS IN THE LAST ZONE TO GET THE REPAIR HOWEVER BASED ON THE RECALL MY A CAR SHOULD BE REPAIRED WITH A ZONE. MY LOCAL FORD DEALERSHIP SAYS THERE IS NOTHING THEY CAN DO SO I HAVE TO CART MY FAMILY AROUND KNOWING THAT THE AIRBAG COULD END UP DEPLOYING AND KILLING ONE OF MY CHILDREN OR WIFE. PLEASE HELP ME RESOLVE THIS ISSUE.
Steering, Air bags, Other or unspecified, Feb 13, 2018, crash
MY CAR IS AIRBAG LIGHT DOESN'T COME ON.
Air bags, Feb 12, 2018
TAKATA INFLATORS. GOT A NOTICE FOR A RECALL ON AIRBAGS FOR MY CAR. THERE IS STILL NO REMEDY TO FIX IT AND THEY SAID NOT TO HAVE ANYONE IN FRONT PASSENGER SEAT. HOW AM I SUPPOSED TO DRIVE MY CAR WITH NO FRONT PASSENGERS. THIS IS RIDICULOUS AND NEEDS TO BE FIXED ASAP OR THEY CAN MAKE MY CAR PAYMENT OR GET ME A NEW CAR THAT I CAN DRIVE WITH MY FAMILY IN.