2011 Ford Fusion

Problems, recalls and owner-reported issues

Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.

Complaints by model year
  1. 2,786

Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.

Primary concernSteering1,428 reports · 51% of complaints
Owner complaints2,786Filed with NHTSA
Recall relationship9 safety recallsNHTSA campaign records

What owners report most often

  1. Steering1,428
  2. Air bags330
  3. Engine276
  4. Power train268
  5. Vehicle speed control256
  6. Electrical system202
  7. Service brakes195
  8. Fuel/propulsion system176

Recalls and investigations

  1. Air bags, frontal, driver side, inflator moduleMar 10, 2021

    Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

    An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

    Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.

    Campaign 21V158000 on NHTSA.gov

  2. Air bags, frontalFeb 16, 2021

    Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

    In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

    Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

    Campaign 21V081000 on NHTSA.gov

  3. Air bags, frontal, passenger side, inflator moduleFeb 16, 2021

    Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

    In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

    Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.

    Campaign 21E013000 on NHTSA.gov

  4. Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019

    Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

    An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

    Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.

    Campaign 19V001000 on NHTSA.gov

  5. Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016

    Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

    An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

    Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.

    Campaign 16V384000 on NHTSA.gov

  6. Fuel system, gasoline, storage, auxillary tankNov 24, 2015

    Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.

    The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.

    Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.

    Campaign 15V793000 on NHTSA.gov

  7. Steering, electric power assist systemJun 2, 2015

    Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.

    If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.

    Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.

    Campaign 15V340000 on NHTSA.gov

  8. EquipmentMay 29, 2014

    Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.

    The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.

    Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.

    Campaign 14E028000 on NHTSA.gov

  9. Wheels, lugs/nuts/bolts/studsDec 7, 2011

    FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.

    WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.

    FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.

    Campaign 11V574000 on NHTSA.gov

Representative owner complaints: air bags

330 reports, newest first. Show all

  1. Air bags, Nov 8, 2017

    TAKATA RECALL, NONE OF THE FORD DEALERS HAVE THESE AIR BAGS IN STOCK TO CHANGE IT OUT. IF YOU KNOW THIS RECALL HAS BEEN ISSUED SINCE JUN 2016 AND YOU STILL HAVE NOT PROVIDED CUSTOMERS WITH A REMEMDY THAT VERY WELL COULD RESULT IN DEATH OR SERIOUS BODILY INJURY THIS IS NOT THE WAY TO DO BUSINESS WE PURCHASE THESE VEHICLE IN GOOD FAITH IN KNOWING IF SUCH THINGS HAPPEN THEY WOULD AND WILL BE RECTIFIED IN A TIMELY FASHION.

  2. Air bags, Nov 8, 2017

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEGACY FORD, 27225 SOUTHWEST FWY, ROSENBERG, TX 77471) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL A YEAR OR TWO. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE PARTS WOULD NOT BE AVAILABLE FOR A YEAR OR TWO. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  3. Air bags, Nov 8, 2017

    IT HAS BEEN OVER 19 MONTHS SINCE I WAS NOTIFIED OF A MAJOR DEFECT IN MY PASSENGER-SIDE AIR-BAG. WHEN WILL THIS BE CORRECTED??? *JS

  4. Air bags, Nov 7, 2017

    TAKATA RECALL ASKED THE DEALER MANY TIMES WHEN IT'S GOING TO BE FIXED THEY SAID THEY DON'T HAVE THE PARTS I WOULD LIKE TO GET IT FIXED

  5. Air bags, Nov 7, 2017

    TAKATA RECALL. RECEIVED RECALL NOTICE FROM FORD 18 MONTHS AGO AND STILL THEY WILL NOT REPAIR MY VEHICLE. I HAVE CALLED MULTIPLE TIMES AND THE DEALERSHIP CLAIMS THAT FORD CORPORATION HAS NOT RELEASED ANY REPLACEMENT PARTS TO THEM SO THAT REPAIRS CAN BE MADE. FORD OF VENTURA IS THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE AND HAVE BEEN CALLING ABOUT THE RECALL NOTICE. I DON'T KNOW THE ISSUES THAT FORD HAS BUT MY CONCERN IS FOR THE SAFETY OF MY FAMILY.

  6. Air bags, Nov 7, 2017

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VISTA FORD LINCOLN OF OXNARD AT (805) 983-6511 (501 AUTO CENTER DR, OXNARD, CA 93036) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT. *LN

  7. Air bags, Nov 7, 2017

    TAKATA RECALL: THIS RECALL HAS BEEN OUT OVER 18 MONTHS AND FORD SAYS THEY STILL DO NOT HAVE THE PARTS. I HAVE CALLED NUMEROUS TIMES TO MY LOCAL DEALER AND THE ANSWER IS ALWAYS THE SAME WE ARE WAITING FOR THE PARTS TO BE RELEASED

  8. Air bags, Nov 7, 2017

    TAKATA RECALL. I HAVE ONE VEHICLE AND HAVE A FAMILY, YET I CANNOT MAKE FULL USE OF MY FUSION BECAUSE OF THE RECALL, AND CANNOT GET A TIME THAT THE MALFUNCTION WILL BE CORRECTED. WHY DO I HAVE TO BE WITHOUT MY FAMILY VEHICLE. SHOULDN'T I BE ABLE TO GET A FREE RENTAL UNTIL THE ISSUE IS RESOLVED?

  9. Air bags, Nov 6, 2017

    TAKATA RECALL. AS OF TODAY FORD HAS NOT SCHEDULED A FIX FOR THE RECALL. NO DATE HAS BEEN GIVEN.

  10. Air bags, Nov 4, 2017

    I HAVE AS OF THIS DATE, NOT RECEIVED ANY RECALL NOTICE FOR THIS PROBLEM

  11. Air bags, Nov 3, 2017

    "TAKATA RECALL" I RECEIVED A RECALL NOTICE IN JULY 2016 AND THERE IS STILL NOT A REMEDY IN PLACE TO FIX THIS POTENTIALLY FATAL PROBLEM. ALTHOUGH I HAVE SUFFERED NO INJURY YET, THOSE OF US WAITING ON A FIX FOR THIS PROBLEM DRIVE EVERY DAY, PRAYING THAT AN ACCIDENT DOESN'T OCCUR, WHICH COULD RESULT IN INJURY OR DEATH. WHY IS IT TAKING SO LONG TO FIX THIS PROBLEM?

  12. Air bags, Nov 2, 2017

    SINCE JUNE 2016 FORD ISSUED A RECALL, BUT THEY HAVE YET FAILED TO MAKE THE REPLACEMENT AVAILABLE AT THEIR DEALERSHIPS. IT IS NOVEMBER 2, 2017. MY VEHICLE IS STILL AT RISK FOR OVER A YEAR.

  13. Air bags, Nov 2, 2017

    TAKATA RECALL. I RECEIVED A LEGAL NOTICE REGARDING SUBSIDIARIES OF TAKATA CORPORATION FILING CHAPTER 11 BANKRUPTCY CASES IN THE U.S. I CHECKED THE RECALL STATUS OF MY VEHICLE. THERE IS AN ACTIVE RECALL ON MY VEHICLE REGARDING THE AIR BAGS, BUT A REMEDY IS NOT AVAILABLE. I AM FILING THIS COMPLAINT AS THE MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER.

  14. Air bags, Nov 1, 2017

    TAKATA RECALL: I RECEIVED A RECALL NOTICE FOR AIRBAG FOR THIS CAR JUNE 1, 2016. I HAVE CONTACTED FORD DEALERSHIPS MANY TIMES BUT NEVER GIVEN A DATE WHEN THE REPLACEMENT WILL TAKE PLACE.

  15. Air bags, Nov 1, 2017

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (CREST FORD, 22675 GILBRALTAR ROAD, FLAT ROCK, MI, 48134) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF THE TK HOLDINGS SETTLEMENT LETTER. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT NO VIN AVAILABLE UPDATED 8/6/18*JB

  16. Air bags, Nov 1, 2017

    NOTIFIED BY MAIL CHAPTER 11 CASE NO. 17--11375

  17. Air bags, Nov 1, 2017

    TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED QUALITY AUTO MALL (55 NJ-17, RUTHERFORD, NJ 07070; 201935-2400) AND WAS INFORMED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  18. Air bags, Oct 31, 2017

    TAKATA RECALL - I'VE BEEN TRYING SINCE JULY 2016 TO GET THE PASSENGER AIRBAG REPLACED, BUT THE DEALERS SAY THEY ARE UNABLE TO GET A REPLACEMENT AIRBAG. THE DATE I'M ENTERING BELOW IS THE APPROXIMATE DATE I RECEIVED THE LETTER FROM FORD ADVISING OF THE RECALL.

  19. Air bags, Oct 31, 2017

    I HAVE A RECALL NOTICE ON MY PASSENGER AIRBAG ON THIS VEHICLE WHEN I PURCHASED IT ON JUNE 3, 2017.

  20. Air bags, Oct 31, 2017

    TAKATA RECALL MY CAR IS ONE THAT IS IN THE RECALL OF THE TAKATA AIRBAG INFLATORS AND I WOULD LIKE TO GET IT FIXED.

  21. Air bags, Oct 30, 2017

    FORD SAFETY RECALL NOTICE 16S26 / NHTSA RECALL 16V-384 NO PARTS FOR THIS RECALL IN MORE THAN A YEAR AND A HALF. TAKATA RECALL

  22. Air bags, Oct 30, 2017

    "TAKATA RECALL" THE RECALL WAS JUNE OF 2016, I STILL HAVE NOT BEEN ABLE TO GET MY FORD DEALER TO ADDRESS THE PROBLEM AS OF 10-30-17

  23. Air bags, Oct 30, 2017

    TAKATA RECALL - RECEIVED A LETTER OF RECALL DATED JULY 2016 FROM FORD MOTOR COMPANY; SUBSEQUENT CALLS TO SAM GALLOWAY FORD FOR UPDATES ALWAYS GAVE THE SAME ANSWER, "FORD HASN'T RELEASED THE PARTS AS YET".

  24. Air bags, Oct 28, 2017

    TAKATA RECALL: I RECEIVED A NOTICE IN THE MAIL FROM FORD; THE LETTER INFORMED ME ABOUT THE RECALL. I CALLED MY LOCAL FORD DEALER TO SCHEDULE AN APPOINTMENT TO REPLACE THE INFLATOR. THEY SAID THAT THERE WAS A RECALL AND THAT THERE WAS NO REPLACEMENT PARTS AVAILABLE. THEY SAID I WOULD RECEIVE A PHONE CALL TO SET UP THE APPOINTMENT TO REPLACE IT. IT HAS BEEN A YEAR AND FOUR MONTHS BUT I STILL HAVE NOT RECEIVED THE REPLACEMENT INFLATOR.

  25. Air bags, Oct 28, 2017

    MY CAR HAS BEEN UNDER RECALL FOR TAKATA PASSENGER AIRBAG EXPLOSION RISKS FOR OVER 15 MONTHS AND THERE IS STILL NO TIMELINE FOR REPLACEMENT PARTS. WHEN WILL FORD MAKE MY VEHICLE SAFE TO DRIVE AGAIN?