2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: electrical system
202 reports, newest first. Show all
Electrical system, Vehicle speed control, Engine, Jul 16, 2013
ENGINE CUT-OFF GOING AT 5 MPH. ACCORDING TO AAMCO CODE P2112 APPEARED ON THEIR READER. THIS CODE HAS TO DO WITH THE THROTTLE ACTUATOR CONTROL SYSTEM. TOOK CAR TO LOCAL FORD DEALER AND WAS TOLD THAT THE PART, THROTTLE BODY AND MOTOR ASY., ARE ON NATIONAL BACK ORDER. IT TOOK AT TWO DAYS OR TWO WEEKS TO RECEIVE THE PART. THIS IS NOT ACCEPTABLE; FORD AND THEIR DEALERS SHOULD HAVE THIS PART AVAILABLE IMMEDIATELY. DOES SOMEONE NEED TO HAVE A SERIOUS OR DEADLY ACCIDENT BEFORE ACTION IS TAKEN? *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jul 10, 2013
ORIGINAL INCIDENT OCCURRED IN JUNE 2011. VEHICLE LOST ALL ACCELERATION UNEXPECTEDLY AND WAS TOWED TO DEALERSHIP. VEHICLE WAS ONLY 6 MONTHS OLD AND THROTTLE BODY WAS REPLACED UNDER WARRANTY. HAS SUBSEQUENTLY HAPPENED TWO MORE TIMES. THE SECOND TIME THE DEALERSHIP SERVICE COULD NOT RECREATE THE PROBLEM. THE THIRD TIME WAS JULY 2013. AGAIN VEHICLE WAS TOWED TO DEALERSHIP. ADVISED THAT IT WAS AGAIN A FAILURE OF THE THROTTLE BOTTLE. PART ALONE WILL BE $400 TO REPLACE AND WILL NOT BE AVAILABLE FOR 10 DAYS TO 3 WEEKS. THIS WILL BE THE THIRD THROTTLE BOTTLE ON A CAR THAT IS LESS THAN 3 YEARS OLD. THE FAILURE POSES A SEVERE SAFETY RISK IF OCCURS ON HIGH SPEED HIGHWAY WHILE IN MIDDLE OR LEFT LANES. *TR
Steering, Electrical system, Electronic stability control (ESC), Jul 10, 2013
CAR IS HAVING A HARD TIME CRANKING AND IDLING HIGH, POWER STEERING HARD TO MOVE BECAUSE OF A POWER STEERING ASSIST FAULT AND THE CAR IS HARD TO STEER IT HAS DONE IT 3 TIMES. ONCE WHILE DRIVING AND 2 OTHER TIMES WHILE PARKED BUT CAR WAS HARD TO CRANK. *TR
Electrical system, Engine, Jul 6, 2013
I WAS DRIVING MY 2011 FORD FUSION S WITH A V4 ENGINE ON 07/03/2013 AT APPROXIMATELY 19:15 IN THE EVENING. I WAS TRAVELING ON A SLIGHT INCLINE ON A TWO-LANE ROAD AT A SPEED OF APPROXIMATELY 50 M.P.H. WHEN ALL OF THE SUDDEN THE CAR STALLED AND WOULD NOT LONGER ACCELERATE. I PULLED OFF THE ROAD AND THE CAR BEGAN TO SHAKE AND THE TRANSMISSION SLIPPED WHILE SHIFTING DOWN. I TURNED OFF THE CAR AND THEN TURNED IT ON AGAIN. I DROVE TO MY DESTINATION 2 HOURS AWAY WITHOUT FURTHER INCIDENT. I DROVE THE CAR A SECOND TIME AND THE INCIDENT DID NOT RECUR. THE THIRD TIME I DROVE THE CAR AFTER THE FIRST INCIDENT, THE PROBLEM OCCURRED AGAIN, WHICH WAS ON 07/05/2013 AT APPROXIMATELY 17:00. IT OCCURRED IN THE MIDDLE OF AN INTERSTATE AND I HAD TO PULL TO THE SIDE OF THE ROAD BY CUTTING ACROSS TRAFFIC WITHOUT THE ABILITY TO ACCELERATE!!! I TOOK THE CAR TO A FORD DEALER AND THEY DIAGNOSED THE PROBLEM AS A FAULTY THROTTLE CONTROL. I HAD TO PAY FOR THE REPAIR OUT OF POCKET BECAUSE THE WARRANTY EXPIRED AT 36,000 MILES (MY CAR HAS 38000 MILES). THIS IS A SERIOUS PUBLIC SAFETY CONCERN. I HAVE READ THAT 2010 FORD FUSIONS ALSO HAVE A HISTORY OF THE SAME PROBLEM AT ABOUT 2-3 YEARS AFTER PURCHASE. I AM GRATEFUL TO HAVE AVOIDED A CRASH, BUT ONE COULD EASILY FIND THEMSELVES IN A SITUATION WHERE THEY CANNOT ACCELERATE BECAUSE OF THIS PROBLEM AND END UP SERIOUSLY INJURED OR DEAD BECAUSE OF A CRASH THAT IT COULD CAUSE. THE CAR SUDDENLY STOPS ACCELERATING AND THIS HAPPENS APPARENTLY AT RANDOM, USUALLY WITHIN 10-15 MINUTES OF TURNING THE CAR ON. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, Jun 29, 2013
2011 FUSION W/ 3.0 LITER 6CYL. WHILE TRAVELING AT APPROXIMATELY 50 MPH THE ENGINE SUDDENLY BOGGED DOWN. I PRESSED THE GAS PEDAL AND NOTHING HAPPENED. I WAS ABLE TO PULL OVER TO THE SIDE AND THE ENGINE WAS STILL RUNNING. A WRENCH LIGHT CAME ON. I PUT THE CAR IN PARK AND TRIED THE GAS PEDAL AGAIN WITH NO RESPONSE. I TURNED THE ENGINE OFF, WAITED A FEW SECONDS, THEN TURNED IT BACK ON. I WAS ABLE TO DRIVE HOME, THEN TO THE FORD DEALERSHIP WITH NO INCIDENT. I WAS TOLD THAT THE PROBLEM WAS THE THROTTLE BODY WHICH IS ON NATIONAL BACK ORDER. FORD WOULD NOT COVER THE REPAIR EVEN THOUGH CAR WAS JUST OVER THE WARRANTY MILEAGE LIMIT. I FOUND OUT THAT THE NHTSA STARTED AN INVESTIGATION ON THIS ISSUE IN FEBRUARY 2013 AND FORD IS AWARE OF THE MULTIPLE COMPLAINTS OF THIS SAME PROBLEM. I WAS LUCKY NO TRUCK WAS BEHIND ME SINCE MY CAR SLOWED QUICKLY AND SUDDENLY WITH NO WARNING. THE INTERNET IS FILLED WITH COMPLAINTS OF THIS SAME ISSUE. PLEASE DO SOMETHING BEFORE SOMEONE IS KILLED! *TR
Electrical system, Engine, Jun 18, 2013
I WAS DRIVING ON THE FREEWAY AT 65MPH DURING HEAVY AFTERNOON TRAFFIC WHEN MY CAR ALL OF A SUDDEN DIED AND I HAD TO QUICKLY VEER OFF TO THE SERVICE LANE DODGING HONKING, ANGRY DRIVERS NEARLY ALMOST GETTING HIT BY ONE. LUCKILY AN ACCIDENT WAS DIVERTED BY SMART DRIVING BY ME. AFTER COASTING TO A STOP, I TURNED THE CAR OFF AND TURNED IT BACK ON. THINKING IT WAS A MINOR HICCUP, I DROVE BACK ONTO THE ROAD. AFTER 10 MILES THE INCIDENT HAPPENED AGAIN AND NEARLY ANOTHER BRUSH WITH DEATH/ACCIDENT, I GOT OFF THE FREEWAY AND DROVE SLOWLY ALL THE WAY HOME WHICH IT DIED 2 MORE TIMES. *TR
Power train, Electrical system, Vehicle speed control, Engine, Jun 5, 2013
ON THE MORNING OF FEBRUARY 7TH 2013, I NOTICED THE VEHICLE'S ACCELERATION AND DECELERATION WAS RIDGED AND JUMPY. PRIOR TO THIS PROBLEM, THE VEHICLE HAS SHUT OFF RANDOMLY APPROXIMATELY THREE TIMES WHILE IN DRIVE AND IN MOTION. THIS PROMPTED ME TO BRING THE VEHICLE IN FOR MAINTENANCE AT A FORD DEALER AUTO CENTER. THEY DETERMINED THE POWER TAKEOFF UNIT AND DRIVE SHAFT WERE FAULTY, REPLACED BOTH PARTS AND RETURNED THE VEHICLE TO ME ON FEBRUARY 15TH 2013. ON MARCH 18TH 2013, THE VEHICLE SHUT OFF AGAIN WHILE DRIVING AT HIGHWAY SPEEDS ON A BUSY ROAD, FORCING ME TO NAVIGATE CAUTIOUSLY TO A SHOULDER. THE ENGINE LIGHT AND WRENCH LIGHT WERE ILLUMINATED THIS TIME. I SHUT THE VEHICLE OFF, WAITED 5 MINUTES, AND RESTARTED. THE ENGINE LIGHT REMAINED ON AND THE VEHICLE WAS DRIVABLE. I QUICKLY RETURNED THE VEHICLE TO THE PREVIOUS FORD AUTO CENTER, IN WHICH THEY DISCOVERED THE THROTTLE BODY WAS FAULTY. THEY REPLACED THE THROTTLE BODY AND RETURNED THE CAR TO ME ON MARCH 21ST 2013. ON MARCH 22ND 2013, THE ENGINE COVER FELL OFF WHILE THE CAR WAS IN MOTION, I IMMEDIATELY RETURNED VEHICLE TO THE PREVIOUS FORD AUTO CENTER, THEY REPLACED WITH NEW ENGINE COVER. AS OF TODAY, THE VEHICLE IS AGAIN SHOWING HESITATION AT ACCELERATION AND DECELERATION, RPM DASH METER NEEDLE BOUNCES PLUS MINUS 500RPMS DURING ACCELERATION AND DECELERATION. BREAKING IS NOT SMOOTH OR INSTANT, THE VEHICLE TENDS TO JUMP DURING BREAKING. AT COASTING SPEEDS, THE VEHICLE ALSO JUMPS. THESE ARE SIMILAR PROBLEMS THAT OCCURRED PRIOR TO THE VEHICLE SPONTANEOUSLY SHUTTING OFF. THIS PROBLEM IS ALARMING AND AN EXTREME SAFETY HAZARD TO YOURSELF AND OTHERS AROUND YOU, NOTABLY AT HIGH HIGHWAY SPEEDS. FORD HAS BEEN PRESENTED WITH THE ISSUE AND HAS CLAIMED THAT THE ISSUES ARE ALL UNRELATED, EVEN THOUGH THE VEHICLE SHUTS OFF EACH TIME. I AM CONCERNED FOR MY SAFETY AND THE SAFETY OF OTHERS DRIVING THIS MODEL, 2011 FORD FUSION SEL AWD.
Engine and engine cooling, Electrical system, May 30, 2013
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE AIR CONDITIONING SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. *TR
Electrical system, Vehicle speed control, Fuel/propulsion system, May 1, 2013
WAS DRIVING 2011 FORD FUSION THEN SHUT DOWN TO IDLE, NO POWER, ALMOST GOT RE ENDED, PULLED OVER AND PUT IN PARK TURNED OFF AND RESTARTED PROBLEM WAS GONE BUT RECURRED LESS THAN 2 TENTHS OF MILE. REPEATED STEPS WITH CAUTION FLOORED GAS PEDDLE BUT STILL HAPPEN. AUTOZONE CHECKED IT AND CLEARED THE COMPUTER. HAPPEN RIGHT AWAY AFTER LEAVING. CALLED FORD COULD NOT REPAIR BECAUSE NO CODES. PROBLEM CAME BACK 5 DAYS LATER. AT INTERSECTION LIGHT CHANGE GREEN CAR DID SAME THING, STUCK IN MIDDLE ON INTERSECTION. PUT IN PARK AND RESTART WAS HARD TO START. RED LIGHT NOW JUST GOT OUT OF TRAFFIC WAY. CAR IS AT FORD NOW. THIS IS A VERY BAD SAFETY FEATURE AND WILL CAUSE AN ACCIDENT SOONER OR LATER. FORD SAID THEY HAVE HAD A FEW PROBLEMS BUT NO RECALL. *TR
Power train, Electrical system, Apr 9, 2013
AS WE WERE DRIVING IN THE FREEWAY AT ABOUT 70 MPH ON APRIL 7TH 2013, THE CAR LOST POWER AND STALLED OUT IN THE MIDDLE LANE OF THE FREEWAY. AT THAT EXACT MOMENT THE CAR FELT LIKE IT JERKED HARD AND THEN STALLED AND THE LIGHT WITH THE WRENCH SYMBOL CAME ON IN THE DASHBOARD. THEN IT IMMEDIATELY DISAPPEARED AFTER BEING ON WHEN THE CAR JERKED AND STALLED. MANAGE TO PUT HAZZARD LIGHTS ON AND MAKE IT SAFELY TO THE FREEWAY SHOULDER WHERE THE CAR AFTER A COUPLE OF MINUTES TRYING AND WAITING STARTED AGAIN AS IF NOTHING HAPPENED. AFTER TURNING THE CAR OFF THE CAR WOULD NOT TURN BACK ON AND SOUNDED LIKE THE ENGINE WAS STRUGGLING TO KEEP UP AFTER THE CAR WAS JUMP STARTED. THE CAR THEN WAS MAKING SOUNDS IN THE ENGINE BAY AND MANAGED TO MAKE IT TO A GAS STATION COUPLE FEET AWAY AND THE CAR DIED AGAIN AFTER TURNING IT OFF TO REFUEL ONCE AGAIN HAD TO GET THE CAR JUMP STARTED. CAR ONCE AGAIN STARTED TO FEEL AND SOUND AS IF IT WAS STRUGGLING TO STAY STABLE. HAD THE CAR TOWED THE NEXT MORNING TO LOCAL FORD DEALERSHIP WHERE THEY REPLACED THE BATTERY AND INSTALL A NEW THROTTLE BOX. COMPUTER CODE AT DEALERSHIP DETERMINED CAUSE OF PROBLEM WAS DUE TO FAULTY THROTTLE BOX. *TR
Electrical system, Fuel/propulsion system, Mar 21, 2013
CAR BUCKED THEN COMPLETELY DIED (IN THE MIDDLE OF THE STREET)! LIGHTS THAT CAME ON: STOP SAFELY NOW, WRENCH, ENGINE, TRIANGLE WITH EXCLAMATION POINT. TOOK A FEW TIMES TO START BACK UP. TOOK IT TO THE DEALER AND THEY SAID THEY DID NOT HAVE A CODE BUT DID NOT FIND ANYTHING WRONG. A FEW DAYS LATER, IT HAPPENED AGAIN. THIS TIME IN THE MIDDLE OF THE INTERSECTION! ( SAME CODES) BROUGHT IT TO DEALER AGAIN, THIS TIME APPARENTLY THEY FOUND THE CODE. THE DEALER SAID GAS WAS GOING IN THE WRONG PLACE AND REPLACED A VALVE. IT HAS SINCE HAPPENED MORE THAN FIVE TIMES, ALL HAPPENING AT LESS THAN 5 MPH WHEN STARTING AFTER A STOP. CURRENTLY WITH ANOTHER FORD DEALERSHIP (GIVEN THE PREVIOUS ONE CRACKED THE WINDSHIELD BUT CLAIMED IT WAS ALREADY THERE, NOT TO MENTION THE POOR SERVICE TO THE CAR). THIS LATEST INCIDENT WE HAD THE CAR TOWED. THIS WAS AT THE RECOMMENDATION OF THE FORD REGIONAL REPRESENTATIVE WHO HAS BEEN EXTREMELY HELPFUL. (BY THE WAY, THIS FUSION IS A HYBRID.) CURRENTLY WAITING FOR DIAGNOSIS. *TR
Electrical system, Visibility, Mar 3, 2013
AT SOMETIME, AFTER CAR WAS SHUT OFF, THE DRIVER, PASSENGER WINDOWS AND SUN ROOF OPENED. THIS HAS HAPPENED 6 TIMES. *TR
Electrical system, Engine, Fuel/propulsion system, Feb 26, 2013
I HAVE NOW TWICE EXPERIENCED THE SAME PROBLEM DESCRIBED IN THE NEWS ARTICLES FROM THIS DATE REGARDING ENGINE STALL. THE FIRST OCCASION, THE VEHICLE WAS DRIVING ON A SURFACE STREET AT APPROXIMATELY 40 MPH WHEN IT SUDDENLY STALLED. THE SECOND OCCASION WAS WHILE I WAS TRYING TO ENTER A FREEWAY AT BETWEEN 50-55 MPH. AFTER THE ENGINE WAS TURNED OFF FOR A MINUTE, THE VEHICLE STARTED WORKING AGAIN PROPERLY. *TR
Electrical system, Engine, Feb 26, 2013
THIS HAPPENED SOMETIME BACK, HOWEVER IT COULD BE RELATED TO YOUR CURRENT INVESTIGATIONS. WHEN I HAD APPROX 1900 MILES ON THE CAR AND WHILE I WAS GOING AROUND 70 MPH, THE CAR WENT INTO LIMP MODE AND I LOST ALL THROTTLE CONTROL. AFTER NEARLY GETTING HIT FROM BEHIND FROM A TRUCK (CAUSE I LOST SPEED), I MANAGED TO PULL OVER TO SAFETY AND SAW I HAD NO THROTTLE RESPONSE. I TURNED OFF THE CAR, AND THEN TURNED IT BACK ON TO FIND IT OUT IT WOULDN'T START. SO I TURNED IT OFF ONCE AGAIN, WAITED 20 OR SO SECONDS, AND TURNED THE CAR BACK ON AND PROCEEDED TO WORK. LATER ON THAT NIGHT, I PULLED THE CODES OFF THE SYSTEM AND KEPT THEM AS PICTURES (P2104 AND P2112) JUST IN CASE THE CODES CLEARED (COLD CYCLE). SURE ENOUGH I GO TO THE DEALER THE NEXT DAY, NO CODES FOUND AND THERE IS NOTHING THEY (FORD) CAN DO. I SHOWED THEM THE PICTURES, HOWEVER I WAS STILL TURNED AWAY. LATER ON AT AROUND 7500 MILES, THIS HAPPENED AGAIN AND THIS TIME I WAS CLOSE ENOUGH TO THE DEALER TO RUN THE CODES. THEY PERFORMED TSB 11-4-23 ON THE ENGINE THROTTLE BODY AND ECU, AND INSTALLED A NEW WIRING HARNESS. LITTLE DID I KNOW AT THE TIME, BUT THIS STATES THAT UNDER RARE CONDITIONS THE ENGINE WILL EMIT THOSE CODES WHILE THE WIPERS ARE ON. *TR
Electrical system, Vehicle speed control, Engine, Feb 25, 2013
I BOUGHT THIS 2011 FORD FUSION AT 40,000 MILES AND SINCE IT HAS BEEN AT 45,000 MILES I BEEN HAVING STALLING AND IDLE PROBLEMS . I THOUGHT I WAS GOING CRAZY UNTIL I SEEN AN ARTICLE IN THE NEWS TODAY . MY CAR HAS STALLED ON THE HWY TO WHERE ON NUMEROUS OCCASIONS I HAVE ALMOST BEEN HIT. I HAVE HAD TO PULL OVER AND RESTART IT. I ALSO SEE THE WRENCH WHEN IT HAPPENS. I ALSO HAVE BEEN SITTING STILL AT LIGHTS TO WHERE MY CAR WOULD IDLE UP REAL FAST. MY CAR ALSO POPS AND GETS STUCK WHEN I CHANGE GEARS. I HATE THIS CAR. I JUST PRAY SOMETHING GETS DONE BEFORE SOMEONE REALLY GETS HURT INCLUDING MYSELF .... *TR
Steering, Electrical system, Electronic stability control (ESC), Feb 25, 2013
2011 FORD FUSION -WHILE DRIVING ON THE INTERSTATE AT 70 MPH, VEHICLE SUDDENLY LOST ACCELERATION, TACHOMETER STARTED GOING UP AND DOWN, TRACTION LIGHT CAME ON,FUEL GAGE GOING UP AND DOWN, A LOCK LIGHT WAS ILLUMINATED, BELLS WERE GOING OFF AND CAR BEGAN TO DE-ACCELERATE. WHEN I PULLED THE CAR TO THE SHOULDER TURNED THE CAR OFF AND BACK ON THE PROBLEM CONTINUED. I IMMEDIATELY DROVE TO THE FORD DEALER WHICH WAS CLOSE BY AT THE TIME AND HAD THE MANAGER VIEW WHAT WAS HAPPENING. HE PULLED THE CAR INTO THE SHOP, SHUT OFF THE ENGINE AND IT NEVER RESTARTED. THIS COULD HAVE CAUSED A SERIOUS ACCIDENT IF I WAS NOT ABLE TO REACT AS QUICKLY AS I DID. THE CAR HAS ONLY 37000 MILES. THIS PROBLEM HAS BEEN INTERMITTENTLY OCCURRING IN THIS VEHICLE FOR A YEAR NOW. THE CAR IS NOT SAFE! WHEN IS FORD GOING TO RECALL THIS CAR!!! *TR
Power train, Electrical system, Vehicle speed control, Jan 12, 2013
I BOUGHT MY CAR ON DECEMBER, 2011. 1ST PROBLEM WAS THE DASHBOARD TURNING OFF FOR NO REASON. THE 2ND PROBLEM IS LIFE THREATENING. I AM DRIVING DOWN THE ROAD AND OUT OF NO WHERE THE DASH BOARD LIGHTS UP, THE READERS GO CRAZY, AND MY CAR WILL DECELERATE TO 25MPH AND WILL NOT GO OVER THAT SPEED. EVERY TIME I HAVE HAD TO PULL OVER AND WHEN I DO THE CAR SHAKES. I TURNED MY CAR OFF AND WHEN I TURN IT BACK ON ITS LIKE IT NEVER HAPPENED. NO LIGHTS STAY ON AND THE CAR DRIVES LIKE A CHAMP. IT DOES IT AT RANDOM TIMES, AND RANDOM SPEEDS. I TOOK THE CAR TO A FORD DEALERSHIP IN MAY 2012 AND THEY COULD NOT FIND A PROBLEM WITH IT. THIS HAPPENED 3 TIMES AND IN AUGUST I TOOK THE CAR IN TWICE, THE FIRST TIME NOTHING WAS FOUND, THE SECOND TIME THEY CHANGE THE THROTTLE BODY ON IT. PROBLEM FIXED RIGHT?? NOT EVEN CLOSE. IN NOVEMBER IT DID IT AGAIN. I CALLED THE DEALER BUT THEY COULD NOT SEE MY CAR FOR A FEW DAYS AND DIDN'T HAVE ANY LOANER VEHICLES. THE CAR THEN BEGAN TO RANDOMLY JERK AT A STOP LIGHTS OR WHEN I CHANGED GEARS. THIS WEEK THE FLARE UP HAPPENED AGAIN BUT THIS TIME THE CAR JERKED WHEN I PUT IT IN DRIVE AND THE ENGINE LIGHT AND WRENCH LIGHT BOTH TURNED ON. I CONTINUED TO DRIVE AND RIGHT WHEN I STARTED GOING UP A HILL THE DASHBOARD LIT UP, THE READERS WENT CRAZY AND MY CAR STARTED ROLLING BACKWARDS. I WAS ABLE TO BREAK BUT WHEN I PUSHED ON THE GAS THE CAR BARELY CREPT UP THE HILL. THE WRENCH LIGHT THEN TURNED OFF BUT THE ENGINE LIGHT STAYED ON. THE NEXT MORNING I TOOK IT TO THE DEALER. WHEN I TOOK IT IN THE ENGINE LIGHT WAS ON BUT WHEN THEY CHECKED IT THE ENGINE LIGHT WAS OFF AND THERE WERE NO CODES ON THE COMPUTER. I AM SCARED OF THE CAR I AM DRIVING. I KNOW THE CAR HAS A PROBLEM AND SO DOES THE DEALER BUT THEY JUST CAN'T FIGURE OUT WHAT THE PROBLEM IS. I CALLED FORD BUT ALL THEY SAID WAS THAT THEY WERE WORKING WITH THE DEALER. I AM PAYING FOR A CAR I CAN'T DRIVE. *TR
Electrical system, Oct 17, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE POWER STEERING AND TRACTION WARNING LIGHTS ILLUMINATED. THE CONTACT MERGED TO THE SIDE OF THE ROAD WHERE THE VEHICLE WAS RESTARTED. UPON RESTARTING, THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S HOME AND WAS LATER TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 56,625 AND THE CURRENT MILEAGE WAS 56,708. THE VIN WAS NOT AVAILABLE.
Steering, Electrical system, Sep 11, 2012
STEERING JUST QUIT ALL KINDS OF LIGHTS CAME ON THE DASH THEY REPLACED IT TWICE. AND IT STILL ISN'T RIGHT. *TR
Electrical system, Visibility, Sep 7, 2012
THE FAN BLOWER TO THE AIR CONDITION FAILED TO WORK AFTER A SHORT PARK. THE DEALERSHIP TOLD ME THE WIRE AND RESISTER HAD BURNED,DID NOT KNOW WHICH HAPPENED FIRST. I WAS TOLD IT COULD CAUSE A FIRE SO THE PARTS WERE DISCONNECTED. UNTIL NEW PARTS WERE INSTALLED. MY CONCERN IS THIS VEHICLE WAS PARKED IN MY GARAGE AND THIS COULD HAVE BEEN A MUCH BIGGER PROBLEM . I ALSO AM CONCERNED THAT I AM NOT THE ONLY ONE. WHY SHOULD THIS HAPPEN TO A CAR LESS THAN 2 YEARS OLD. *TR
Electrical system, Jul 23, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE ICONS AND BUTTONS THAT WERE USED FOR TURNING ON THE AIR CONDITIONING, HEAT, RADIO AND OTHER COMPONENTS WAS TOO HARD TO REACH. IN ADDITION, THE CONTACT STATED THAT IT WOULD BE HARD TO SEE THE BUTTONS FOR SENIOR CITIZENS. THE CONTACT WOULD FOR THE VEHICLE DESIGN TO BE CHANGED WITH SENIOR CITIZENS IN MIND. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 6,000 THE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 09/05/12*LJ
Electrical system, Jul 16, 2012
VEHICLE LOST POWER. TROUBLE LIGHT WAS A WRENCH. TURNED IGNITION OFF AND RESTARTED OK. THE NEXT DAY THE SAME THING HAPPENED. ODDLY BOTH TIMES THIS OCCURRED AFTER MAKING A RIGHT TURN. *TR
Electrical system, Structure, Steering, Jul 12, 2012
2011 FORD FUSION. CONSUMER STATES SAFETY ISSUES WITH VEHICLE RELATED TO DRIVER CONTROLS AND DISTRACTIONS, BATTERY FAILURE AND LOSS OF ELECTRIC POWER STEERING CAPABILITY *TGW THE CONSUMER STATED THERE WAS NO WARNING THAT THE STEERING WAS ABOUT TO FREEZE WHILE DRIVING. THE CONSUMER ALSO STATED IT WAS DIFFICULT TO READ THE INSTRUMENT PANEL. THE HEADLIGHT CONTROL WAS LOCATED IN AN INCONVENIENT PLACE, THE OBSTRUCTION OF THE LEFT SIDE PLASTIC MOLDING INSIDE THE STEERING WHEEL PREVENTED A CLEAR VIEW OF OBJECT. *JB
Electrical system, Nov 23, 2011
LETTER SENT OCT. 2011. CUSTOMER UNHAPPINESS DEPARTMENT FORD MOTOR COMPANY P.O. BOX 6248 DEARBORN MI 48126 GENTLEMEN AND/OR LADIES: I HAVE OWNED A FORD (FUSION SE) FOR SEVERAL MONTHS AND EVERY TIME I TAKE IT OUT OF THE GARAGE TO DRIVE I AM AFRAID. I AM AFRAID BECAUSE AS SOON AS I LEAVE THE GARAGE I HAVE TROUBLE SEEING THE RED NEEDLE THAT SHOULD BE TELLING ME HOW FAST I AM GOING. IN THE GARAGE, I SEE THE SPEEDOMETER NEEDLE EASILY. THE FEW TIMES I HAVE DRIVEN AT NIGHT (AT AGE 90, I TRY TO AVOID NIGHT DRIVING) I COULD SEE IT QUITE WELL. BUT IN ANY DAYLIGHT THE BIG NEEDLE TENDS TO DISAPPEAR, AND ON BRIGHT SUNLIT DAYS I USUALLY CANNOT SEE IT AT ALL IN THE FRACTION OF A SECOND I TAKE MY EYES OFF THE ROAD TO LOOK DOWN AT THE DASHBOARD. CURIOUSLY, THE SMALLER NEEDLE ON THE RIGHT THAT TELLS ME THE TEMPERATURE OF THE RADIATOR FLUID SHOWS UP BETTER THAN THE -- MUCH MORE IMPORTANT -- LARGE NEEDLE THAT SHOULD TELL ME THE SPEED. THE ORDER WRITER AT MY DEALER SAYS THERE IS NOTHING THEY CAN DO EXCEPT TURN UP THE DIAL THAT CONTROLS BRIGHTNESS OF THE NEEDLES WHICH HAVE, HE SAYS, LIGHTS INSIDE THEM. I HAD ALREADY DONE THAT. IN MY JUDGMENT, A WHITE NEEDLE WOULD SHOW UP BETTER THAN THE RED ONE. CAN ANYTHING BE DONE TO MAKE MY DRIVING SAFER? DO I NEED TO TRADE FOR ANOTHER MAKE OF CAR SO I CAN FEEL SAFE WHEN I DRIVE? ******* THEIR REPLY SAID, IN EFFECT, "TOUGH LUCK KID; WE CAN'T AFFORD TO SOLVE ALL PROBLEMS." *TR
Service brakes, Hydraulic, Power train, Electrical system, Oct 3, 2011
ON SEPTEMBER 15, 2011 I WAS DRIVING MY 5 MONTH OLD 2011 FORD FUSION HYBRID WITH 5700 MILES ON IT WHEN A BRAKE WARNING LIGHT CAME ON AND A WARNING TONE SOUNDED IN MY VEHICLE. I PULLED OVER AND STOPPED THE VEHICLE. I CALLED WALKER FORD IN CLEARWATER AND THEY SAID IT PROBABLY WAS ONLY A DEFECTIVE REAR BRAKE LIGHT AND BRING IT IN WHEN YOU HAVE TIME. I RESTARTED MY VEHICLE AND THE WARNING LIGHT AND TONE WERE GONE. I CONTINUED DRIVING HOME AND WHEN I WAS ALMOST HOME, THE BRAKE WARNING LIGHT CAME ON AGAIN AND SO DID THE WARNING TONE. BUT THIS TIME I NOTICED MY ESTIMATED MILES PER GALLON ON THE ONBOARD COMPUTER SYSTEM WAS GOING UP AND DOWN AND THE VEHICLE NO LONGER WENT INTO THE ELECTRIC HYBRID MODE. I CALLED WALKER FORD AND TOLD THEM I WAS GOING TO BRING THE VEHICLE IN ON THE MORNING OF SEPTEMBER 16TH. I BROUGHT IT IN AND ALL DAY LONG THEY TROUBLESHOOT IT AND WALKER FORD COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THEY PUT A CALL INTO THE FORD TECHNICIAN HOTLINE TO FIND OUT WHAT WAS WRONG WITH THE VEHICLE. AT THE END OF THE DAY THEY DID NOT HEAR BACK FROM THE HOTLINE AND I NEEDED A VEHICLE TO GET HOME. WALKER FORD WANTED TO GIVE MY VEHICLE BACK TO ME TO DRIVE HOME AND USE OVER THE WEEKEND. I REFUSED SAYING THAT THE MANUAL SAID TO BRING THE VEHICLE IN FOR SERVICE FOR THE BRAKE WARNING LIGHT AND THE ELECTRIC/HYBRID SYSTEM NOT WORKING. NOTHING IN THE MANUAL SAID TO CONTINUE DRIVING THE VEHICLE. SO WALKER FORD FINALLY GAVE ME A LOANER TO DRIVE. MONDAY SEPTEMBER 19TH THEY GOT AN ANSWER FROM THE HOTLINE AND IT SAID A VACUUM HOSE/ASSEMBLY WAS BAD AND THEY PUT ONE ON ORDER. THE NEXT DAY THE PART WAS NOT DELIVERED BUT A NOTICE THAT THE PART WAS NOT AVAILABLE BUT BACK ORDERED AND IT WOULD BECOME AVAILABLE SOMETIME AROUND OCTOBER 14TH. I CONTACTED FORD CUSTOMER SERVICE AND MADE A COMPLAINT CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR