2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
176 reports, newest first. Show all
Engine, Fuel/propulsion system, Nov 16, 2016
CSP 13N03 AS PREVIOUSLY REPORTED ETB PROBLEMS CAUSED MY CAR TO ABRUPTLY DROP POWER/RPM TO ~1000RPM. LATER IDENTIFIED ISSUE TO BE RELATED TO ETB AND TOOK TO MY FORD DEALER EXPECTING NEW SOFTWARE AND/OR ETB REPLACEMENT PER 13N03. DEALER REPLACED BUT THEN BEGGED OFF REQUESTING I PAY WARRANTY REPAIR COST OF $122 BECAUSE "MANUAL TRANSMISSION" VEHICLES AND THOSE NOT ASSEMBLED IN MEXICO WERE NOT COVERED. I AM ABSOLUTELY CERTAIN THAT MY ISSUE WAS EXACTLY THAT COVERED BY 13N03 AND FEEL THAT HAVING THE POWER LOSS "LIMP MODE" OCCUR IN A MANUAL TRANSMISSION VEHICLE ACTUALLY PUT ME AT MORE RISK BECAUSE OF THE GREATER SPEED LOSS DUE TO THE DIRECT CONNECTED DRIVE PATH. LUCKILY IT WAS LATE AT NIGHT ON A LESS TRAVELED ROAD ALLOWING ME TO COAST OFF SAFELY ONTO THE SHOULDER. I PAID THE $122 SINCE THEY HAD ALREADY DONE THE WORK BEFORE REALIZING THAT MY CAR WAS NOT COVERED, AND THE THROTTLE BODY ALONE WOULD HAVE COST ME $75+, BUT I CANNOT UNDERSTAND HOW THIS IS NOT A FULL-FLEDGED RECALL AND DOESN'T COVER EVERY VEHICLE WITH THIS TYPE OF ETB? ALL THIS BECAUSE OF WHAT SOUNDS LIKE INCORRECT/INSUFFICIENT MOTOR CONNECTION PLATING AND/OR BULB GREASE (CONTACT ENHANCER)
Fuel/propulsion system, Nov 14, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE FUEL MALFUNCTION WARNING INDICATOR REMAINED ILLUMINATED FOR AN EXTENDED PERIOD OF TIME. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS REPAIRED BY THE DEALER, BUT THE WARNING INDICATOR CONTINUED TO REMAIN ILLUMINATED FOR MONTHS. THE VEHICLE WAS TAKEN TO A SECOND DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Fuel/propulsion system, Nov 8, 2016
CAR KEEPS STALLING DURING ACCELERATION. ENGINE CODE P2111
Fuel/propulsion system, Nov 4, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE MALFUNCTION WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE VEHICLE WAS INSPECTED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE) AND PASSED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE IT WAS INSPECTED AGAIN; HOWEVER, THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A FUEL FILLER TUBE. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,286.
Fuel/propulsion system, Oct 14, 2016, fire
GAS LEAKING ON GROUND DUE TO FAULTY FUEL TANK. CAR HAD TO BE TAKEN IN AN LEFT WITH DEALER FOR 6+ MONTHS. PROBLEM WITH ENGINE LIGHT ON REOCCURRING.
Fuel/propulsion system, Oct 7, 2016
THE PURGE CANISTER VALVE HAS BEEN REPLACED, BUT THE FUEL SMELL STILL REMAINS WHILE IT IS STATIONARY AND RUNNING.
Fuel/propulsion system, Oct 6, 2016
MY CAR ALMOST CAUGHT ON FIRE WHILE I WAS WORKING. THE FUEL TANK HAD A CRACK IN IT AND GASOLINE WAS LEAKING OUT. THESE FUMES WERE INHALED BY MY GRANDKIDS AND ME. WHEN I TOOK MY CAR IN ,THE FORD DEALER KEPT MY CAR FROM 12/8/2015 UNTIL 07/27/2016. I HAD TO RIDE IN A RENTAL THIS LONG.A RECALL WAS ISSUED IN JANUARY. I FELT THAT AS A CONSUMER, I WAS TREATED UNFAIRLY AND THE RISK OF MY FAMILY WAS NOT CONSIDER A FACTOR WHEN THIS CAR COULD HAVE BURST INTO FLAMES AT ANY TIME.
Power train, Vehicle speed control, Fuel/propulsion system, Oct 3, 2016
IN THE LAST 24 HOURS MY VEHICLE STALLED ON THE FREEWAY (I WAS ALMOST REAR-ENDED--THIS HIGHWAY HAS A CURB ON BOTH SIDES INSTEAD OF SHOULDERS) 4 TIMES IN 5 MILES. THE FIRST TIME WAS AS I WAS TURNING ONTO THE HIGHWAY FROM AN INTERSECTION. EACH TIME, I WAS UNABLE TO ACCELERATE THE CAR WITH THE GAS PEDAL. EACH TIME, THIS WAS PRECEDED BY A LURCHING FORWARD AND A SLUGGISH PERFORMANCE OF THE ENGINE FOR ABOUT 1 SECOND BEFORE THE ENGINE NO LONGER POWERS THE WHEELS. THE WRENCH LIGHT COMES ON AND I HAVE TO TURN THE CAR OFF AND THEN TURN IT BACK ON IN ORDER TO BE ABLE TO ACCELERATE AGAIN. AS I SAID, WHEN I WOULD ACCELERATE, THE ENGINE WOULD DIE, AND THIS HAPPENED FOUR TIMES. WHEN I RESTART THE CAR, BUT BEFORE IT DIES AGAIN, THE CHECK ENGINE LIGHT COMES ON. THIS IS AN ISSUE WITH OTHER 2011 FORD FUSIONS THAT THE NHTSA HAS ALREADY INVESTIGATED--THE THROTTLE BODY IS DEFECTIVE. HOWEVER, SOMEHOW THE NHTSA LET FORD OFF THE HOOK AND DIDN'T RECALL THE PART AND ALLOWED FORD TO ONLY APPLY THE "CUSTOMER SATISFACTION PROGRAM 13N03" TO CARS WITH AUTOMATIC TRANSMISSIONS. I HAVE A MANUAL TRANSMISSION CAR. I WILL TELL YOU THAT EXACTLY WHAT HAPPENED IN CARS THAT INITIATED THE INVESTIGATION AND THIS PROGRAM IS EXACTLY WHAT IS HAPPENING IN MY CAR. THE INVESTIGATION NEEDS TO BE REOPENED AND THIS THROTTLE BODY NEEDS TO BE RECALLED FOR ALL TRANSMISSION TYPES. I WAS ALMOST REAR-ENDED BY A CAR GOING 55 MPH, EVEN THOUGH I HAD MY 4-WAY FLASHERS ON IN THE RIGHT LANE, BECAUSE THE HIGHWAY MY CAR DIED ON A DOES NOT HAVE SHOULDERS. THIS DEFECTIVE PART IS AN EXTREME SAFETY HAZARD AND NEEDS TO BE RECALLED!!
Fuel/propulsion system, Aug 16, 2016
I HAVE A RECALL ON MY CAR FOR THE FUEL TANK AND THERE IS NO FIX AT THIS TIME. I NEED TO GET MY TAGS ON MY CAR BY NOVEMBER AND DONT KNOW IF I WILL BE ABLE TO.
Electrical system, Fuel/propulsion system, Aug 10, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE STALLED MORE THAN FOUR TIMES AFTER THE WARNING INDICATOR WRENCH ILLUMINATED. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DIAGNOSED THAT THE FUEL THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 15V340000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 93,545. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Fuel/propulsion system, Aug 8, 2016
2011 FORD FUSION SE (BOUGHT AT DOUG CHEVEROLET 3 MONTHS AGO)CUT OUT 3 TIMES TODAY L'M SCARED .PULLED CAR OVER THANK GOD NOT ON HIGHWAY TURNED OFF STARTED UP WENT 5 MILES DID IT AGAIN 2 MORE TIMES .IS THERE A RECALL ON THIS SYSTEM?HAVE AN APPT.WITH MECHANIC TOMMORROW HAVE READ ABOUT THROTTLE BODY PROBLEMS HAS 93,000 MILES ON IT.
Fuel/propulsion system, Jul 23, 2016
WRENCH LIGHT COMES WHEN TRYING TO ACCELERATE. CAR STUMBLES AND LOSES POWER. TURN CAR OFF AND WRENCH LIGHT DISAPPEARS. ACCORDING TO VARIOUS WEB SITES ERROR CODE IS NOT STORED WHEN THE CAR IS TURNED OFF. THIS HAS HAPPENED ABOUT 3 TIMES IN THE LAST 2 WKS. WEB SITES SAY THAT THE THROTTLE BODY IS BAD.
Fuel/propulsion system, Jun 28, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. AFTER RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM). THE VEHICLE WAS REPAIRED ON MAY 18, 2016. SHORTLY AFTERWARDS, THE ENGINE MALFUNCTION LIGHT ILLUMINATED, THE ODOR OF FUEL WAS PRESENT, AND FUEL WAS VISIBLE NEAR THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PURGE VALVES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000. UPDATED 09/28/16*LJ
Fuel/propulsion system, Jun 10, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE CANISTER FAILED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY STATED THAT THEY FULFILLED THEIR RESPONSIBILITY FOR THE RECALL. THE VEHICLE WAS RETURNED TO THE MECHANIC AND REPAIRED. ONE MONTH PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER TO BE REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 07/14/16*LJ *CN
Fuel/propulsion system, May 14, 2016
MY SON AND HIS NEW FAMILY WERE GOING ACROSS A MAJOR INTERSECTION WHEN THE CAR JUST DIED. THEY WERE ALMOST HIT BY OTHER CARS. THEY COASTED ACROSS THE INTERSECTION, THEN SHUT THE CAR OFF THEN RESTARTED IT IT DROVE FOR A FEW FEET THEN DIED AGAIN. MY SON PULLED TO THE SIDE OF THE ROAD. THERE WAS ALSO TWO CHILDREN IN THE CAR, 3 YEAR OLD AND 2 MONTH OLD. I HAD IT TOWED TO A DEALER. THEY TOLD ME IT WAS THE THROTTLE BODY THAT FAILED. THEN I DID RESEARCH AND FOUND THIS WAS A COMMON PROBLEM FOR THIS CAR,AND THAT MANY PEOPLE WERE ALSO INVOLVED IN NEAR MISSES AND OR ACCIDENT.
Vehicle speed control, Electronic stability control (ESC), Fuel/propulsion system, May 9, 2016, crash
AFTER MANY FAILED TEMPS FROM FORD FOR MY BODY THROTTLE ISSUES & FORDS DEALER REFUSAL TO REPLACE THE THROTTLE BODY, BC THE CODE ISN'T PRESENT WHEN THEY HOOK UP THEY'RE DEVICE TO IT(FORD RULES). EVEN THOUGH IS KNOWN WITH FORD THEY CODE WILL CLEAR WHEN THE CAR IS TURNED OFF OR IN MY CASE SOMETIMES SHUT OFF BY ITSELF WHEN THE WRENCH LIGHT APPEARS.06/02/15FORD DEALER DID A PCM UPDATE FOR THE T.BODY & WAS GOOD TO GO. LESS THAN A MONTH LATER ISSUES STARTED AGAIN. IT HAS HAPPENED COUNTLESS OF TIMES WITH MY BF & W.MY KIDS IN THE CAR. I CALLED DAVIDSON FORD & SPOKE TO THE MANGER WHERE HE STATED NOT TO SHUT THE CAR OFF SO THE CODE DOESNT CLEAR & I ASKED IF THE TOW GUY WOULD LEAVE THE CAR ON TO BRING IT HERE. HE GOES WELL NO! THEY WEREN'T OF HELP EVER.ON 03/07/16 HEADING HOME MY CAR WENT IN LIMP MODE & STEERING WENT STIFF. I COULDNT CONTROL THE CAR & ENDED UP HITTING A GUARD RAIL.MY CAR GOT DAMAGE & HURT MY BACK.THE OFFICER STATED I WAS LUCKY BC 20 MORE FT I WOULD OF HIT THE TELEPHONE POLE. THE TOW TRUCK GUY ALSO STATED THE CAR WASN'T SAFE TO DRIVE.THE NXT DAY MY BF CALLED FORD(WHO OPEN A CASE)& STATE FARM OUR INSUR.CO. WE WENT TO N.SIDE COLLISON WERE WE EXPLAINED THE SITUATION & RECALLS ON MY CAR.HE SAID HE WOULD TRY & TALK TO FORD TO SEE WHAT HE COULD DO. HE COULDN'T DO ANYTHING & WE HAD TO DEAL WITH FORD.THIS COLLISON CENTER WAS ON A TIME FRAME & REAL PUSHY.SO I HAD THE CAR TRANSFERRED TO ALAN BUYER COLLISON CENTER WHO WORKS W. MY INSUR. & FORD. WE'VE PLAYED PHONE TAG WITH FORD CSD. THE CLAIM WAS SENT TO FORDS LEGAL GENERAL COUNCIL WHOSE SUPPOSED TO HANDLE THE CASE & HAD 15 BUSINESS TO RESPOND. THEY HAVEN'T RESPONDED OR TRY TO MAKE CONTACT WITH US!I WAS ALSO TOLD BY FORDS CSD NOT TO HAVE THE COLLISON CENTER DO ANYTHING TILL WE HEAR FROM THE LEGAL COUNSEL. MY CAR HAS BEEN AT THE C.C 62+DAYS UNTOUCHED. I UPLOAD LETTER I SENT TO FORD COMPANY.
Steering, Electronic stability control (ESC), Fuel/propulsion system, May 9, 2016, crash
MPG WAS NOT ADDING UP THOUGH IT WAS JUST ME THAN I WOULD NOTICE SPOTS OF GASOLINE ON THE FLOOR AND DID A INSPECTION AND LOOKED NORMAL UNTIL FILLED GAS A BIT HIGHER THAN HALF AND STARTED LEAKING.AND SOME LOSS OF STEERING WOULD HAPPEN HERE AND THERE AND DECIDED TO INSPECT IT TO COUPLE OF CODES WOULD COME UP IN A DTC TEST.
Fuel/propulsion system, Apr 4, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Mar 25, 2016
HAD BEEN HAVING ISSUES WITH MY 2011 FORD FUSION SINCE EARLY 2015. EACH TIME I PUT FUEL INTO THE VEHICLE, THE VEHICLE WOULDN'T START ' SIMILAR TO WHAT HAPPENS WHEN ENGINE IS FLOODED. THOUGHT IT WAS BAD FUEL. RAN THE FUEL TANK TO NEARLY EMPTY AND REFUELED. SAME ISSUE EVERY TIME I REFUEL. MADE SURE THERE WAS NOTHING BLOCKING THE FUEL FILLER CAP/FLAP. CHECK ENGINE LIGHT WOULD GO ON AND OFF AND THEN STAYED ON. IN SEPT 2015, TOOK VEHICLE TO A CERTIFIED MECHANIC AND THE ERROR CODES (PO456 AND PO104) INDICATED A PROBLEM WITH THE FUEL/PROPULSION SYSTEM. REPLACED PURGE SOLENOID. DID NOT FIX THE PROBLEM. RECEIVED RECALL NOTICE 15S34 IN JANUARY 2016 RELATED TO A DEFECT/SAFETY ISSUE WITH THE FUEL SYSTEM & FUEL TANK. MARCH 2016 (ENGINE LIGHT STILL ON) TOOK VEHICLE TO FORD DEALER AND EXPLAINED THE PROBLEMS I'VE BEEN HAVING AND PROVIDED BILL FROM MECHANIC AND DOCUMENTATION FOUND OF OTHER FORD OWNERS HAVING THE SAME ISSUES. DEALER INSPECTED VEHICLE & SAID EVERYTHING WAS FINE EXCEPT THAT I HAVE A LEAK IN MY FUEL FILLER NECK WHICH IS NOT PART OF THE RECALL, BUT THEY COULD REPLACE 'FOR ABOUT $250 OR SO'. HOW IS IT THAT THIS NOT INCLUDED IN THE RECALL? FUEL AND FUMES LEAKING FROM THE FILLER NECK ARE AS DANGEROUS AS CRACKS AND LEAKS IN THE TANK. DID SOME RESEARCH AND THIS SEEMS TO BE A COMMON PROBLEM THAT FORD HAS BEEN MADE AWARE OF. THERE IS NO REASONABLE EXPLANATION AS TO HOW I WOULD HAVE CRACKED THE FUEL FILLER NECK. THE CAR ONLY HAS APPROX. 66K MILES ON IT, WAS BOUGHT BRAND NEW IN 2010, IS REGULARLY SERVICED AND HAS NEVER BEEN MISUSED. CONTACTED FORD AND WAS ADVISED THAT THEY WOULD "NOTE" MY SAFETY CONCERNS IN THEIR CASE (CAS-9098523). NHTSA NEEDS TO LOOK INTO THIS AND FORCE FORD TO TAKE CORRECTIVE MEASURES.
Engine, Fuel/propulsion system, Mar 16, 2016
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE FUEL CAP LEAK AND THE CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER FOR A SECOND OPINION AND IT WAS CONFIRMED THAT THE CANISTER PURGE VALVE SOLENOID NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 78,000.
Fuel/propulsion system, Feb 8, 2016
MY 2011 FUSION HAS 66,000 MILES ON IT, AND HE PTU (POWER TRANSFER BOX) IS LEAKING. MY "WARRANTY" EXPIRED AT 60K MILES, SO FORD WILL NOT DO ANYTHING FOR ME. THIS IS A KNOWN ISSUE WITH FORD, AND THEY ARE IGNORING IT. MY AWD SHOULDN'T FAIL WITH FEWER THAN 67K MILES. OIL LEAKS ALL OVER, I AM NOW UNABLE TO TURN ON POINT. LOUD RADDLING NOISES THAT COULD ONLY BE DETECTED AFTER A POINT TURN.
Fuel/propulsion system, Feb 1, 2016
CONTACT TEAM FORD LAS VEGAS NV 1/29/2016 CONCERNING MY RECALL. SAFETY RECALL NOTICE 15S34/NHTSA RECALL 15V-793 THEY TOLD ME THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE FOR REPAIR. THEY ALSO TOLD ME THAT IF THE FUEL TANK HAD A CRACK, THAT A NEW FUEL TANK WOULD NOT BE AVAILABLE "UNTIL 2017" HOW IS THAT POSSIBLE IF MY FUEL TANK IS INDEED CRACKED. AM I SUPPOSED TO DRIVE THE FORD FUSION WITH THE POSSIBILITY OF A FIRE OR EXPLOSION? IF THIS IS NOT A SAFETY CONCERN, I DON'T KNOW WHAT IS I HOPE THAT ARE ABLE TO ASSIST ME IN THIS MATTER THANK YOU *TR
Air bags, Fuel/propulsion system, Nov 5, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE FUEL SAFETY CUT OFF SWITCH FAILED TO ACTIVATE. THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED MINOR BRUISES THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN FROM THE CRASH SCENE AND WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 112,000. THE VIN WAS UNAVAILABLE.
Engine, Fuel/propulsion system, Oct 8, 2015
DRIVING ON FWY CAR DISPLAY A WRENCH AND YOU CAN'T ACCELERATE ALL YOU CAN DO IS COAST TO THE SHOULDER OF THE ROAD OR HOLD UP TRAFFIC.THIS HAS HAPPENED 10 TIMES IN ONE MONTH MY NEXT PROBLEM IS THE DASH DISPLAY CHECK FUEL FILL INLET AND THEN THE ENGINE LIGHT COMES ON. THE FIRST TIME IT HAPPENED WAS TWO WEEKS AFTER I BOUGHT THE CAR SO THEY TOLD ME WHAT SHOP TO TAKE IT TO BECAUSE WE HAD A 30 DAY WARRANTY SO I DID THEY TOLD ME THAT IT WAS A COMMON PROBLEM ON CARS THAT DON'T HAVE GAS CAPS. IT HAPPENED AGAIN,TOOK IT BACK TO THE SAME SHOP AND HE GAVE ADVISE ON HOW TO FILL YOUR GAS TANK . IT HAPPENED AGAIN TOOK IT BACK TO THE SAME SHOP THIS TIME HE SAID THAT HE REPLACED THE WHOLE FUEL INLET THING. WELL IT HAPPENED AGAIN THIS TIME HE TOLD ME TO HIT THE RESET BUTTON ON THE STEERING WHEEL I DID AND IT WENT OFF BUT IT KEPT ON COMING BACK ON WHEN I GET BACK IN THE CAR AND STARTING IT. AFTER A COUPLE OF DAYS OF DOING THAT I TOOK IT BACK TO THE SAME SHOP HE SAID THAT HE WOULD HAVE TO CHARGE ME TO SEE WHAT THE PROBLEM IS AND I SAID IT SAYS CHECK FUEL FILL INLET I SHOULD'NT HAVE TO PAY SO HE SAID THAT HE WOULD CHARGE THE DEALER HE CLEANED THE PART WHERE THE GAS GOES IN HE SAID AND EVERY THING IS ALRIGHT.WELL AFTER ABOUT A WEEK IT HAPPENED AGAIN THIS TIME THE ENGINE LIGHT CAME ON TOO AND WHEN YOU RESET THE CHECK FUEL FILL COMES RIGHT BACK ON. I TOOK IT BACK TO THE SAME SHOP AND THIS TIME I HAD TO PAY AND I DON'T SEE WHY BECAUSE ITS THE SAME PROBLEM OVER AND OVER AGAIN AND IT IS NOT FIXED I PAID 50.00$ AND IT STILL HAS CHECK FUEL FILL INLET AND ENGINE LIGHT STILL ON. THE CAR IS AT THE FORD DEALER RIGHT NOW BECAUSE I HAD 3 RECALLS ON THE VEHICLE BUT NOTHING ABOUT THE FUEL FILL INLET,FORD SAID THAT THEY CAN CHECK OUT WHY THE FUEL INLET IS ON BUT I HAVE TO PAY 120.00$ I DON'T HAVE THE MONEY I FEEL THAT IT SHOULD BE FIXED FREE BECAUSE IT WAS UNDER WARRANTY AND WAS NEVER REALLY FIXED.
Electrical system, Engine, Fuel/propulsion system, Sep 27, 2015
THE ABOVE CAR DISPLAYED A TROUBLE LIGHT. A MECHANIC USED AN ODB II SCANNER AND DIAGNOSED THE ENGINE PROBLEM WITH THE CODE "P2119" I DID SOME RESEARCH ON LINE AND FOUND OUT THAT THIS IS A COMMON PROBLEM INVOLVING THE THROTTLE BODY. IS THIS A RECALL ITEM?