2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: service brakes
194 reports, newest first. Show all
Service brakes, Feb 15, 2022
Brakes serviced within last 3 years. They should not have failed. A few months ago noticed that the Brakes after initial tap will go to floor. Then they completely failed with no warning when my teen driver was on a highway. Per mechanic there is a problem with the ABS module. Mechanic states we have the same ABS module as the 2010 Fusion that was recalled. However, per Local Ford dealer as our VIN # is 2011 it doesn't matter that part has proven to be faulty
Service brakes, Jan 27, 2022
My brake pedal stays down and I have very little brakes. i took it to my mechanic and he has been waiting for the part for over 6 months. I recently called him and he informed me that Ford was no longer manufacturing that brake part. What do i do now? My mom has a 2009 and she had the same issue and It was recalled. Will my car also be recalled or am I stuck with a car with bad brakes?
Steering, Suspension, Service brakes, Jan 23, 2022
I have owned car for almost 4 + years I was roughly at 128,000 when I purchase I gave 159,xxx miles on now. In the past 4 years tires replaced 2 times. I keep having issues with tires needing plugged in front. My brakes have been replaced 3 times rotors 2 times plus struts ball joints tie rod u name it repaired suspension system sucks. I’m sick of having same issues repair. I have thousands of dollars front suspension then always have to fix tires stop for air replace. Ridiculous. Everything has gone wrong with the suspension system. Shocks bad ball bearings. The premium aluminum rims eroding away. I think that is what cause tire issues non stop I’m sick of getting air!!! I can’t afford to keep repairing the steering has became awful pulls yes I’ve had alignments it’s all over the place feels loose makes all kinds of banging clunking noises the wheel locked up had smoke rolling out from front driver side. Smelled terrible car shaking all over around 45 mph . I have more in the front than car is worth transmission jumps all over or jerks hard into drive or reverse I had look at and repaired once all ready Door handles in side don’t work!! Check engine light always on the cap less fuel area is junk the ring came off. When pumping gas it doesn’t stop it now. So gas is usually on ground running down car side Headlight are always getting loose knocking out my headlights. for only have 30,000 from buying it I have spent as much buying the car the equals the cars repairs almost. Chunks of paint in front falls off below grille brakes/steering have defaulted and I have slid across intersection in winter I could have been seriously injured and of course another tire issue today I want my money back and the repair money!!! Paid 7,000 put $ into all the time invested roughly 12,000 all together for same [XXX] issues. Car value 3,000 Wtf. Make it right FORD!!!! Yr cars are junk on certain models recalls never knew they better be getting fix for free. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Service brakes, Air, Jan 21, 2022
The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard as a brake system failure warning light would illuminate on the instrument panel. The contact took the vehicle to an independent mechanic who informed her of other model vehicles that had experienced the same failure; however, there were no recalls on her VIN associated with the failure. Neither the dealer nor the manufacturer was yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 163,000.
Service brakes, Jan 17, 2022
Braking on icy roads engaged the anti-lock braking. Immediately afterwards normal braking was affected with an increased travel in the brake pedal, down to the floor. This is the same behavior resulting in the recall of 2006-2010 Ford Fusions. My Ford Fusion is 2011 and not covered. I believe my ABS unit has the same sticking valve issue. I resolved the immediate problem by forcing the anti-lock brakes to engage 4-5 times on an icy road. The brakes are now currently back to normal operation. This is the exact same issue reported in the recall but excluded by Ford based on the model year of my 2011 Ford Fusion.
Service brakes, Dec 28, 2021
Started the car and went to back out of the drive way and all these lights came on the dashboard and started to beep. It stated to "Check Brake System" and "Service Advancetrac". Also had to press down on the break pedal super hard to make sure the car stopped. Took the car to the Ford dealership and they stated that the ABS Module needed to be replaced. There was no prior warning there was a issue. Glad this didn't happen while in traffic or on the highway. I see there have been similar issues with the 2011 Ford Fusion and not sure why there has not been a recall on this yet. Car has 103K miles.
Service brakes, Hydraulic, Dec 14, 2021
The contact owns a 2011 Ford Fusion. The contact stated that the brake pedal would depress to the floorboard without warning while coming to a stop. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be serviced or diagnosed. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 128,500.
Service brakes, Dec 5, 2021
Brakes intermitent and low pedal with loss of power brake. Master cylinder and brake booster already reolaced by technical shop. Brakes continue to non efficient . Abs control module not closing fully their valves, afecting brake functionality. Even on fresh start on parking brake pedal goes way down.
Service brakes, Oct 20, 2021
Excessive brake pedal travel has almost lead to an accident twice. Brakes slightly engages at the top and then will have to press further to stop vehicle. This has almost caused an accident twice.
Service brakes, Hydraulic, Sep 26, 2021
MY ABS SYSTEM IS OUT WHICH CAUSED MY BRAKES TO STOP WORKING. THIS HAPPENED MULTIPLE TIMES AND IS A SAFER HAZARD
Service brakes, Hydraulic, Sep 10, 2021
The contact owns a 2011 Ford Fusion. The contact stated that while driving at various speeds, the brake pedal would depress to the floorboard without warning. The contact stated that extra brake travel time was needed for the vehicle to come to a complete stop. The contact had taken the vehicle to the dealer and the contact had her brake lining and rotor assembly were replaced. The mechanic also informed her that the brake master cylinder and hydraulic control assembly might also need replacement. The parts were not replaced. Despite the repair, the failure persisted. The contact took the vehicle to an independent mechanic to check the repairs that were performed on the vehicle. The mechanic informed her that the work was repaired; the mechanic referred her to the NHTSA to file a complaint. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 44,924
Service brakes, Sep 2, 2021
The contact owns a 2011 Ford Fusion. The contact stated while driving at various speeds, the brake pedal was depressed, and the vehicle failed to stop. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer and was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact to call the NHTSA for assistance. The failure mileage was approximately 82,000.
Service brakes, Jul 22, 2021
One more than 10 occasions my vehicle has failed to properly stop. For now apparent reason my brakes will go all the way to the floor. I've had the vehicle inspected and taken to multiple repair shops, however the issue is never resolved. I've almost been involved in TWO serious accidents. There are recalls on this issue from 2006-2010 and I've seen many, many complaints with the same year (2011) and same vehicle. PLEASE HELP
Service brakes, Jul 20, 2021
The contact owns a 2011 Ford Fusion. The contact stated that while her son was driving the vehicle and approaching a stop sign, the brake pedal was depressed and went to the floorboard. The contact stated that a warning message had appeared on the instrument panel that stated to see a mechanic about the brakes. Her son was able to steer the vehicle down a hill and into a curb until he was able to stop the vehicle. The contact's son was able to restart the vehicle and the brakes resumed normal operation. Her son had taken the vehicle to an independent mechanic who could not find any failure with the vehicle. Recently, the contact stated that her son had experienced the same failure. The dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.
Service brakes, Hydraulic, Jul 19, 2021
The contact owns a 2011 Ford Fusion. The contact stated that while attempting the stop the vehicle, the brake pedal would extend to the floor and the braking distance was extended. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The brake pads were replaced, however, the failure persisted. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 160,000.
Service brakes, Jul 15, 2021
While I'm driving my brake pad goes all the way to the floor, it's scary because you have break fluid so why the issue, and then they work normal. This needs to be recalled soon, can't afford to buy another car. I see lot's of issues with this so whay isn't this already up for recall, maddenining. If Ford works so hard to sell you a vehicle they should work HARDER TO PROTECT THE OWNER'S OF THE VEHICLE.
Service brakes, Jul 9, 2021
Brake system failed, brake is hard to push and has to go to the floor to stop. Brake light, emergency brake, ABS and traction light stays on. Car is not drivable.
Service brakes, Jul 5, 2021
This problem has occurred more than once in the past month, the last time being July 3, 2021. I have not driven it since then. The previous times it happened, I turned the car off, and restarted it. That does not correct the problem now. I Only have 72446 miles on this car. Brake went all the way to the floor and I could not stop. Displayed on my dash: SERVICE ADVANCE TRAC -BRAKE CHECK BRAKE SYSTEM -BRAKE - ABS. I was extremely lucky when this happened, but it could have resulted in a serious accident. It seemed to correct itself, but has happened again. The dash displays appear each time I start the car, so I an not able to drive it now. I will have to get it somewhere to be repaired.
Service brakes, May 28, 2021
The contact owns a 2011 Ford Fusion. The contact stated while stopping the vehicle, the brake pedal traveled to the floor. There was no warning light illuminated. The vehicle was not taken to be diagnosed. The vehicle was not repaired. Neither a dealer nor the manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Service brakes, May 7, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AND DESCENDING A HILL AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOOR. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND THE VEHICLE SLOWLY CAME TO A COMPLETE STOP. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GRAY-DANIELS FORD LINCOLN (201 OCTAVIA DRIVE, BRANDON, MS 39042, (601) 825-2801) TO BE INSPECTED HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MECHANIC REPLACED THE BRAKE PADS ON THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHO WAS ALSO UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 185,772.
Service brakes, Hydraulic, Apr 14, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT 5 MPH, THE BRAKE PEDAL WAS STUCK TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT STATED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE BRAKES NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 108,871.
Service brakes, Apr 13, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE CONTACT BECAME AWARE OF AN EXCESSIVE BRAKE PEDAL TRAVEL WHENEVER THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE BRAKE FLUID. THE CONTACT STATED THAT APPROXIMATELY 15 MILES LATER AFTER THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND CONTACTED J.C. LEWIS FORD HINESVILLE (309 W. OGLETHORPE HWY, HINESVILLE, GA 31313, (912)257-4833) WHO CONFIRMED THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Service brakes, Mar 12, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE DRIVER STOPPED THE VEHICLE BY USING THE PARKING BRAKE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Service brakes, Mar 10, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE DRIVING 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITHOUT PROPERLY STOPPING THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO STOP THE VEHICLE BY USING THE PARKING BRAKES. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO HER RESIDENCE. THE CONTACT'S HUSBAND REPLACED THE BRAKE PADS HOWEVER, THE FAILURE PERSISTED. THE CONTACT CALLED HEARTLAND FORD (1810 HIGHWAY 25B NORTH, HEBER SPRINGS, AR 72543, (501) 362-8211) WHERE IT WAS DIAGNOSED WITH NEEDING THE ABS MODULE TO BE REPLACED HOWEVER, THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH MANUFACTURER COMMUNICATION NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, NEITHER THE VIN NOR THE MODEL YEAR WERE INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 220,000.
Service brakes, Mar 4, 2021
I HAVE HAD TO PUSH MY BRAKES TO THE FLOOR - VERY SCARY BECAUSE I DID NOT THINK I WOULD STOP THIS TIME. BRAKE PADS AND BRAKE MASTER CYLINDER HAVE ALL BEEN REPLACED AND FOUND OUT IT IS THE ABS. I HAVE NO BRAKES NOW!