2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: service brakes
194 reports, newest first. Show all
Vehicle speed control, Electronic stability control (ESC), Service brakes, Mar 3, 2015
I AM FILING A FORMAL COMPLAINT AGAINST FORD MOTOR COMPANY ABOUT SUDDEN AND REPEATED SURGING OCCURRING ON MY 2011 FORD FUSION. THE FIRST TIME THE CAR SURGED AS I WAS BRAKING, THE CAR SUDDENLY SURGED FORWARD. THE SURGE THREW THE CAR APPROXIMATELY 10 FEET BEFORE IT SLOWED. I WAS ABLE TO TURN ONTO A SIDE STREET AND INTO A PARKING LOT TO TURN OFF THE CAR. AFTER QUIETING DOWN I WAS ABLE TO START THE CAR, MAKING SURE THAT THERE WAS PLENTY OF ROOM BETWEEN ME AND WHATEVER CAR WAS AHEAD OF ME WHEN I BRAKED AT A TRAFFIC LIGHT OR STOP SIGN. AFTER THE SECOND TIME IT SURGED, AS I WAS AGAIN BRAKING, I HAD THE CAR CHECKED BY A FORD DEALERSHIP SERVICE DEPARTMENT THAT WAS UNABLE TO FIND ANYTHING WRONG WITH THE CAR OR ITS SETTINGS. THE CAR DID NOT SURGE WHEN IT WAS TEST-DRIVEN BY THE SERVICE PERSONNEL. TODAY, TUESDAY MARCH 3, 2015, IS THE THIRD TIME THE CAR HAS SURGED. I WAS PARKING THE CAR WHEN, AS I WAS BACKING INTO A PARKING SPACE, THE CAR SURGED FORWARD.. I TURNED THE STEERING TO AVOID THE TRUCK PARKED AHEAD OF ME. WHILE THERE WAS NO DAMAGE TO THE TRUCK, MY PASSENGER SIDE REAR-VIEW MIRROR WAS SEVERELY DAMAGED AND MUST BE REPLACED. THE FORD SERVICE CENTER WHERE I TOOK THE CAR HAS ESTIMATED THAT IT WILL.COST OVER $400 TO REPLACE THE MIRROR. IN ADDITION THERE ARE A NUMBER OF SCRAPES ALONG THE SIDE OF THE CAR WHICH A BODY SHOP WILL HAVE TO REPAINT. THIS IS A SERIOUS SAFETY ISSUE. FORTUNATELY THERE HAVE NOT BEEN ANY PERSONAL INJURIES AS A RESULT OF THE SURGES TO DATE BUT I AM VERY NERVOUS ABOUT DRIVING THE CAR. I HAVE NOW SEEN IDENTICAL COMPLAINTS ABOUT THIS HAPPENING WITH FORD FUSIONS ON THIS AND OTHER AUTOMOBILE COMPLAINT SITES. THIS IS A FACTORY OR PRODUCT DEFECT THAT NEEDS TO ADDRESSED BY FORD MOTOR COMPANY BEFORE SOMEONE IS SERIOUSLY OR FATALLY INJURED. *TR
Air bags, Service brakes, Feb 10, 2015, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO RESPOND CAUSING THE VEHICLE TO CRASH INTO A GATE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Service brakes, Jan 7, 2015, crash
FIRST MY BRAKES WERE JUST GOING BAD, WHICH WAS STRANGE BECAUSE I DON'T THINK THEY WERE ON FOR OVER A YEAR YET, I STARTED HEARING GRINDING AND A LOUD THUMPING NOISE. THAN THE MECHANIC CHANGED BRAKE PADS RIGHT ROTOR AND CALIPER, BUT THE BRAKES WOULDN'T BLEED. THAN I TOOK THE CAR TO FORD AND THEY COULDN'T BLEED THEM EITHER, AND NO ONE CAN FIGURE OUT WHAT THE ACTUAL PROBLEM IS. NOW WHEN I BRAKE MY PEDALS GO TO THE FLOOR AND I HERE CLICKING. WHEN I LOOKED UP BRAKES WITH MY CAR YEAR AND MODEL THERE WERE PEOPLE WITH SIMILAR ISSUES. *TR
Service brakes, Dec 31, 2014
AFTER STARTING THE VEHICLE AND PUTTING THE CAR IN REVERSE WITH THE BRAKES ENGAGED, THE VEHICLE KEPT REVERSING EVEN WITH THE BRAKES COMPLETELY DEPRESSED. THE BRAKES ENGAGED AFTER A COUPLE OF SECONDS AND AFTER THAT THEY WORKED NORMAL. THIS ISSUE HAS HAPPENED 3 MORE TIMES SINCE THIS FIRST INCIDENT AND THE PATTERN HAS ALWAYS BEEN THE SAME. *JS
Electrical system, Air bags, Service brakes, Oct 21, 2014
MESSAGE REGARDING ENGINE FUNCTION
Service brakes, Oct 3, 2014, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKES WERE ENGAGED. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Air bags, Structure, Service brakes, Aug 17, 2014, crash
I ENTERED THE CVS PARKING LOT AND MADE A RIGHT TURN AND PROCEEDED TO ENTER THE OPEN PARKING SPACE . I STEPPED ON THE BRAKE TO SHIFT TO THE PARK POSITION WHEN ALL OF A SUDDEN THE CAR JOLTED FORWARD ACCELERATING IN A FORCEFUL MANNER( LIKE IT HAD A MIND OF ITS OWN). I KEEP PRESSING DOWN ON THE BRAKE BUT THE CAR WOULD NOT STOP AND KEEP GOING STRAIGHT AND HIT THE FENCE ON FRONT OF THE PARKING SPACE CAUSING THE CAR TO BOUNCE BACK. DESPITE MY AFFORD TO STOP THE CAR WITH THE BRAKE IT DID NOT WORK. THE AIR BAG DEPLOYED AND SMOKE AND A BURNING SMELL STARTED TO COME OUT OF THE CAR, I GOT OUT OF THE CAR IMMEDIATELY . I WAS LUCKY THAT I WAS NOT ON THE ROAD AND HIT ANOTHER CAR OR A PERSON.I KNOW THE MY CAR HAS A PROBLEM. *TR
Service brakes, Jul 14, 2014
DURING A FORD DEALER INSPECTION (CUSTOMER SATISFACTION PROGRAM THROTTLE BODY CALIBRATION) ON JULY 10,2014, WAS NOTIFIED THAT THE REAR BRAKE PADS HAD APPROXIMATELY 2 MM LEFT AND NEEDED IMMEDIATE SERVICE. I AM FIRST OWNER AND AT 3.5 YEARS OLD AND 26,600 MILES, THIS SEEMED VERY WRONG. TOOK CAR TO MY LOCAL MECHANIC. FRONT BRAKES LOOKED FINE. BOTH REAR BRAKES WERE IN VERY BAD SHAPE (CALIPERS, ROTORS, AND PADS). ROTORS WERE PITTED AND SCORED WITH UNEVEN WEAR THAT WERE BEYOND REPAIR. 1 ROTOR WAS SCORED WITH A CIRCULAR GOUGE SEVERAL MM DEEP. CALIPERS NOT FUNCTIONING PROPERLY AND APPEARED TO BE STICKING CAUSING UNEVEN, MAJOR DAMAGE TO THE ROTORS. ENTIRE REAR BRAKES HAD TO BE REPLACED. NOT AT ALL EXPECTED FOR THIS AGE AND MILEAGE CAR. LIGHT HIGHWAY AND CITY DRIVING. NO CAR I HAVE EVER OWNED HAS HAD BRAKE PROBLEMS LIKE THIS EVEN AT 8 YEARS. NUMEROUS COMMENTS ON AUTOMOBILE AND FORD'S OWNERS WEBSITES WITH SIMILAR SYMPTOMS. *TR
Steering, Vehicle speed control, Service brakes, Jun 24, 2014
STEERING FEELS VERY LOOSE. WHEN I HIT THE BRAKES MY CAR STEERING FEELS VERY LOOSE. *TR
Service brakes, May 15, 2014
I ENTERED MY CAR TO LEAVE WORK AND STARTED THE CAR AND WAS ABLE TO PULL STRAIGHT THROUGH WITHOUT BACKING UP - WHEN I TRIED TO SLOW FOR THE EXIT OF THE PARKING LOT THE BRAKE PEDAL WENT TO THE FLOOR AND THE BRAKING POWER WAS BARELY EXISTENT. I TESTED IT IN THE PARKING LOT AGAIN AT A SLOW SPEED AND THE BRAKES IMPROVED BUT WERE STILL NOT WORKING AS THEY SHOULD HAVE BEEN. I THEN PROCEEDED TO CAREFULLY GET THE CAR TO THE DEALERSHIP BUT HALFWAY THERE THEY STARTED WORKING AGAIN. DEALERSHIP WAS NOT ABLE TO IDENTIFY AN ISSUE OR COULDN'T REPLICATE IT. UPON RECEIVING MY CAR BACK THEY OPERATED AS INTENDED FOR A COUPLE DAYS BEFORE IT DID THE SAME THING AGAIN. I TOOK IT TO THE DEALERSHIP WHERE THE CAR WAS FOR AN ENTIRE WEEK. DEALERSHIP EXPERIENCED THE ISSUE BUT COULDN'T CLEARLY IDENTIFY THE CULPRIT FOR THE ISSUE. THEY ENDED UP MANUALLY FABRICATING A DEVICE TO TEST THE BRAKE HYDRAULICS. THEY REPLACED THE BRAKE HYDRAULIC PUMP WITH A USED UNIT AND THEY CLAIMED THAT RESOLVED THE ISSUE. THEY SEEMED TO WORK FINE FOR A COUPLE DAYS AFTER THAT AND I THEN MOVED TO ANOTHER STATE AND WAS OUT OF TOWN FOR AN EXTENDED TIME FOR WORK. UPON RETURN AT THE END OF THE FIRST WEEK OF APRIL THE BRAKES EXHIBITED THE SAME ISSUE. AFTER A COUPLE MINUTES OF THE CAR RUNNING AND IDLING AROUND MY DEVELOPMENT THE BRAKING FORCE CAME BACK. I DID NOT HAVE THE OPPORTUNITY TO TAKE THE CAR TO THE DEALERSHIP AFTER THIS EVENT AND I WAS GONE FOR THE FOLLOWING TWO WEEKS FOR WORK. UPON RETURN AROUND THE MIDDLE OF APRIL THE BRAKES EXHIBITED THE SAME ISSUE OF THE BRAKE PEDAL GOING TO THE FLOOR. AGAIN AFTER A FEW MINUTES AND IDLING AROUND MY DEVELOPMENT THE BRAKING FORCE WAS BACK UP. I WAS AGAIN OUT OF TOWN FOR THE LAST TWO WEEKS BECAUSE OF WORK BUT PLAN TO TAKE THE CAR TO THE DEALERSHIP TO BE SERVICED TOMORROW. I AM WORRIED THAT THE DEALERSHIP WON'T BE ABLE IDENTIFY THE ISSUE. *TR
Steering, Service brakes, Nov 19, 2013
TRAVELING AT 55MPH, WHEN THE SERVICE POWER STEERING NOW AND ADVANCE TRAC LIGHT CAME ON,, NO POWER STEERING,,MADE IT HOME,, TRIED IT AGAIN IN THE MORNING STILL NO POWER STEERING, HAD IT TOWED TO A FORD DEALER, WHO SAID THEY CLEARED THE CODES AND CANT DUPLICATE THE PROBLEM,, THE 4 CODES STORED WERE P07AE, U0415,, C1277,, C1963,, WE LIVE A RURAL AREA WITH NO GUARD RAILS AND BETWEEN 20 TO 150 FOOT DROP OFFS,, IF THIS WOULD HAVE HAPPENED TO THE WIFE,, WHICH IS HER CAR TO DRIVE,, SHE WOULDN'T BE ABLE TO STEER THIS VEHICLE,, TOOK ME ALL I HAD TO GET IT HOME,, NOT VERY CONFIDANT ON LETTING HER DRIVE THIS CAR,, FORD NEEDS TO RESOLVE THIS PROBLEM. *TR
Steering, Service brakes, Jul 20, 2013
POWER STEERING STOPPED WORKING, AND BRAKES ACTING UP, VERY HARD TO DRIVE TO THE SIDE OF THE ROAD AND STOP. WARNING LIGHTS CAME ON FOR POWER STEERING DEFAULT AND SERVICE ADVANCETRAC. TOOK MY FUSION TO THE FORD DEALER IN GRAND HAVEN,MI. TO SEE WHAT THE PROBLEM WAS. WITHOUT LOOKING AT MY CAR THEY SAID THEY COULDN'T HELP ME, CAME BACK TO MY DAUGHTERS HOME. THIS HAS HAPPENED 3 TIMES IN THE LAST 2 WEEKS, WHEN I SHUT THE CAR OFF FOR AWHILE, IT SEEMS TO CORRECT ITSELF. BUT THERE IS NO WAY OF TELLING WHEN IT WILL HAPPEN AGAIN. I'M VISITING FROM PENNSYLVANIA IN MICHIGAN, AND I GUESS I'M SUPPOSE TO TAKE THE CHANCE OF DRIVING MY CAR THE 700 MILES TO PA WITHOUT IT HAPPENING AGAIN!! CONSIDERING ALL THE COMMENTS I HAVE SEEN ON THE INTERNET ABOUT THE SAME ISSUES WITH OTHER FUSIONS, IT WOULD SEEM TO ME THAT FORD MIGHT TAKE A LOOK AT THE PROBLEM AND HELP THEIR CUSTOMERS. I WONDERED ABOUT THE FORD DEALER, IF HE NOTICED MY PA. PLATES AND I'M 77 YEARS OLD, AND THAT WAS THAT!! I HOPE NOT! RIGHT NOW I'M STILL IN MICHIGAN, DECIDING WHAT TO DO? *TR
Steering, Service brakes, Fuel/propulsion system, Jul 13, 2013
I BROUGHT MY FUSION IN FOR SERVICE ON 2/28/12 (17899 MILES) FOR THE FIRST TIME W/ HEAVY VIBRATION IN STEERING WHEEL WHEN APPLYING BRAKES. I WAS TOLD THEY MY ROTORS NEEDED TO BE MACHINED, & THAT WAS COVERED UNDER WARRANTY. IT WAS NOT EVEN A MONTH LATER WHEN I COULD FEEL SLIGHT VIBRATION IN MY STEERING WHEEL AGAIN, & WOULD PROGRESS UNTIL I FINALLY HAD TO BRING IN AGAIN TO BE SERVICED WITH SEVERAL OTHER PROBLEMS W/ MY CAR. ON 11/9/12 (32,651 MILES) (1.) HEAVY VIBRATION, THEY REPLACED ROTORS. (2) MY ADVANCE TRAC AND CHECK BRAKING SYSTEM MESSAGE KEPT COMING UP, THEY TOLD ME IT WAS DUE TO LOW BATTERY VOLTAGE. (3)VEHICLE STALLS WHEN STARTING, THEY REPLACED BATTERY. (4) SKIPPING GEARS & STALLING, REPROGRAMMED PCM. ON 6/15/13 MY CAR LOSES ALL POWER AND DIES IN THE MIDDLE OF HIGHWAY @ NIGHT AS I WAS BACKING OUT OF A PRIVATE DRIVE W/ MY DAUGHTER & HER FRIEND IN BACKSEAT, I HAD TO PUT IT BACK IN GEAR & JIGGLE KEY TO TURN OFF, RESTART CAR, & BE ABLE TO DRIVE OFF ALL THE WHILE CARS RUNNING OFF THE ROAD TO KEEP FROM HITTING ME! BROUGHT MY CAR IN FOR SERVICE FINALLY AGAIN 7/11/12(44158 MILES) (WAITED 2 WEEKS TIL THEY COULD GET ME IN TO DIAG)WITH RECURRING PROBLEMS ABOVE + POWER LOSS! (1) CAR SPUTTERS/GEARS SKIP/STALLING/LOSES POWER, & THEY FIND A BUG MASS AIR FLOW(AS THEY SAID) BUT 1ST TOLD ME TB THEN SAID NO & AS FAR AS LOSING POWER THEY HAVE NO IDEA! (2)VIBRATION IN STEERING, ROTORS NEED TO BE MACHINED AGAIN! NEVER HAD THIS MUCH WORK WITH ROTORS ON ANY VEHICLE. OH AND MY WHOLE STEERING RACK ASSEMBLY NEEDS TO BE REPLACED @ 44,158 MILES!!! FORD SHOULD NOT BE MAKING CARS THAT YOU CAN NOT GET AT LEAST 100,000 MILES BEFORE A $2,000+ SERVICE NEEDS TO BE DONE ON CAR! I TOLD FORD EVEN IF THEY FIXED WHAT THEY SAID IS WRONG WITH MY CAR TODAY, THEY COULD NOT GIVE ME $1,000,000 TO PUT MYSELF OR MY CHILD IN IT EVER AGAIN! THIS CAR IS UNSAFE, UNRELIABLE, AND SHOULD HAVE RECALLS & DON'T TRUST IT! *TR
Service brakes, Jul 11, 2012
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT CONFIRMED THAT BRAKE FLUID WAS LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THE BRAKE RESERVOIR CAP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,200 AND THE CURRENT MILEAGE WAS 21,000.
Fuel system, Gasoline, Vehicle speed control, Service brakes, Jun 26, 2012, crash
6/14/12 CAR WAS LOW ON FUEL, BUT NOT ON EMPTY AND MESSAGE INDICATED 32 MILES TO E. DRIVING UP HILL CAR LOST POWER, DID NOT DIE, MOVED VERY SLOWLY. ABLE TO GET OFF STREET INTO PARKING LOT OF RESTAURANT. CAR SEEMED TO REGAIN POWER, SO TRIED TO PULL BACK ON STREET GOING DOWN HILL, BUT AT EDGE OF LOT, I REALIZED THE BRAKES WERE NOT RESPONDING. I MANAGED TO AVOID CAR COMING AND WAS ABLE GET BACK INTO THE PARKING LOT AS PULLING INTO PARKING SPOT NOW SLIGHT SURGE OF SPEED BUT STILL NO BRAKES AND HIT RESTAURANT'S SIGN. TOOK CAR TO DEALER, COULD NOT DUPLICATE PROBLEM AND BLAMED IT ALL ON LOW FUEL. ON 6/20 THIS TIME WITH TANK ALMOST FULL. HAD SAME PROBLEM, CAR SUDDENLY HAD NO POWER, BUT DID NOT DIE. I PULLED OVER AND TURNED IT OFF AND WAITED SEVERAL MINUTES. WHEN RESTARTED WENT ABOUT FOUR MILES AND HAPPENED AGAIN. STOPPED, TURNED OFF, RESTARTED AND WENT A LITTLE FURTHER, BUT NOW CHECK ENGINE LIGHT ON. FORTUNATELY, BOTH TIMES NOT GOING 60 MILES ON THE HIGHWAY AND SUDDENLY NO POWER HAD TOWED TO DEALER AND THIS TIME, REPLACED THE THROTTLE BODY. SAID IT WAS AN UPDATED VERSION. IF THEY KNOW THERE IS A PROBLEM AND HAVE AN UPDATED VERSION, WHY IS THERE NO RECALL? I THINK THIS COULD BE VERY DANGEROUS. *JB
Service brakes, Hydraulic, Dec 23, 2011
I WAS DRIVING MY 2011 FORD FUSION SEL ON 880S IN SAN JOSE, CA, WHEN THERE WAS A SUDDEN SLOW DOWN IN TRAFFIC DUE TO AN EXIT RAMP BACKUP. I AGGRESSIVELY APPLIED THE BRAKES TO AVOID HITTING THE STOPPED VEHICLES IN MY LANE AND THE BRAKE PEDAL WENT COMPLETELY TO FLOOR WITH VERY LITTLE STOPPING POWER. IT WAS ONLY BY QUICKLY MOVING INTO THE LANE TO THE LEFT OF THE VEHICLE THAT I PREVENTED A COLLISION WITH THE STOPPED CAR IN FRONT OF ME. THIS IS THE FIRST OCCURRENCE OF SUCH AN ISSUE SINCE I PURCHASED THE VEHICLE 3 1/2 MONTHS AGO. *TR
Service brakes, Hydraulic, Power train, Electrical system, Oct 3, 2011
ON SEPTEMBER 15, 2011 I WAS DRIVING MY 5 MONTH OLD 2011 FORD FUSION HYBRID WITH 5700 MILES ON IT WHEN A BRAKE WARNING LIGHT CAME ON AND A WARNING TONE SOUNDED IN MY VEHICLE. I PULLED OVER AND STOPPED THE VEHICLE. I CALLED WALKER FORD IN CLEARWATER AND THEY SAID IT PROBABLY WAS ONLY A DEFECTIVE REAR BRAKE LIGHT AND BRING IT IN WHEN YOU HAVE TIME. I RESTARTED MY VEHICLE AND THE WARNING LIGHT AND TONE WERE GONE. I CONTINUED DRIVING HOME AND WHEN I WAS ALMOST HOME, THE BRAKE WARNING LIGHT CAME ON AGAIN AND SO DID THE WARNING TONE. BUT THIS TIME I NOTICED MY ESTIMATED MILES PER GALLON ON THE ONBOARD COMPUTER SYSTEM WAS GOING UP AND DOWN AND THE VEHICLE NO LONGER WENT INTO THE ELECTRIC HYBRID MODE. I CALLED WALKER FORD AND TOLD THEM I WAS GOING TO BRING THE VEHICLE IN ON THE MORNING OF SEPTEMBER 16TH. I BROUGHT IT IN AND ALL DAY LONG THEY TROUBLESHOOT IT AND WALKER FORD COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. THEY PUT A CALL INTO THE FORD TECHNICIAN HOTLINE TO FIND OUT WHAT WAS WRONG WITH THE VEHICLE. AT THE END OF THE DAY THEY DID NOT HEAR BACK FROM THE HOTLINE AND I NEEDED A VEHICLE TO GET HOME. WALKER FORD WANTED TO GIVE MY VEHICLE BACK TO ME TO DRIVE HOME AND USE OVER THE WEEKEND. I REFUSED SAYING THAT THE MANUAL SAID TO BRING THE VEHICLE IN FOR SERVICE FOR THE BRAKE WARNING LIGHT AND THE ELECTRIC/HYBRID SYSTEM NOT WORKING. NOTHING IN THE MANUAL SAID TO CONTINUE DRIVING THE VEHICLE. SO WALKER FORD FINALLY GAVE ME A LOANER TO DRIVE. MONDAY SEPTEMBER 19TH THEY GOT AN ANSWER FROM THE HOTLINE AND IT SAID A VACUUM HOSE/ASSEMBLY WAS BAD AND THEY PUT ONE ON ORDER. THE NEXT DAY THE PART WAS NOT DELIVERED BUT A NOTICE THAT THE PART WAS NOT AVAILABLE BUT BACK ORDERED AND IT WOULD BECOME AVAILABLE SOMETIME AROUND OCTOBER 14TH. I CONTACTED FORD CUSTOMER SERVICE AND MADE A COMPLAINT CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service brakes, Hydraulic, Jun 23, 2011
BRAKE SYSTEM CANNOT OVERPOWER ENGINE. THE BRAKING SYSTEM IS WEAK. FROM A DEAD STOP APPLYING FULL FORCE ON BRAKE PEDAL, THEN APPLYING ACCELERATOR, THE CAR ACCELERATES TO OVER 15MPH. IF THE CAR IS MOVING AND BOTH BRAKE AND ACCELERATOR ARE DEPRESSED CAR ACCELERATES RAPIDLY. BRAKES ARE COLD DURING THIS TEST. *TR
Service brakes, Hydraulic, Jun 17, 2011
EVER SINCE I GOT THE CAR (NEW) I NOTICED THAT EVEN WHEN THE BRAKE IS FULLY DEPRESSED TO THE FLOOR WHILE DRIVING ON A SMOOTH SURFACE, NOT ENOUGH FRICTION WAS BEING APPLIED TO ROTORS TO CAUSE THE ABS SYSTEM TO ENGAGE. THERE SHOULD BE ENOUGH FRICTION TO LOCK THE WHEELS FORCING THE ABS TO PUMP. THE ONLY TIME I CAN GET THE ABS TO ENGAGE IS ON UNEVEN ROADS, AND ON SNOW AND ICE WHERE THE TIRES HAVE LESS TRACTION. EMERGENCY STOPS ARE DOWNRIGHT SCARY. IT FEELS AS TOUGH IM APPLYING ONLY 90% PRESSURE WHEN IN FACT IM FLOORING THE PEDAL. THIS OCCURS WHEN PADS ARE COLD, WARM OR HOT. I TOOK IT TO THE DEALER. THE TECH DROVE IT WITH ME AND AGREED THAT IT DOESN'T SEEM RIGHT. WE THEN TOOK A NEW FUSION OFF THE LOT (WAS NOT A SPORT, BUT IM NOT SURE WHAT VERSION) AND IT HAD THE SAME PROBLEM. EMERGENCY STOPS ARE DOWNRIGHT SCARY. I ALMOST HIT SOMEONE. *TR