2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Jan 18, 2021
WHEN THE VEHICLE IS FIRST STARTED, THERE IS POWER STEERING. THEN AFTER DRIVING FOR 5 MINUTES OR SO, IT LOSSES POWER STEERING AND GOES INTO MANUAL STEERING MODE. THIS HAPPENED 3 OR 4 TIMES AND NOW THERE IS NO POWER STEERING AT ALL. THERE WAS A RECALL DEALING WITH THIS ISSUE IN 2015 BUT I DID NOT OWN THIS VEHICLE AT THIS TIME AND AM UNSURE IF THE RECALL WAS REPAIRED. THE CAR ONLY HAS 140,000 MILES.
Steering, Jan 13, 2021
WHEN I BROUGHT THE 2011 FORD FUSION THE POWER STEERING FAULT CAME ON AND WENT ON AND OFF AND HAD CAR LOOKED AT THEY DID NOT DETECT A PROBLEM THIS WAS LIKE 11/2018 AND THEN LATER ON IN FACT YEARS LATER THE POWER STEERING FAULT CAME ON AND OFF AND FINALLY STAYED ON WITHOUT GOING OFF. IT WAS DIFFICULT TO STEER CAR. WAS ON THE ROAD HAD TO BE VERY CAREFUL DRIVING HOME. I HAD THE CAR LOOKED AT AND FOUND OUT THAT THERE WAS A RECALL BUT IT HAS SINCE EXPIRED FOR A RACK AND PINION AND THAT I WOULD BE LIABLE FOR THE COST TO REPAIR. THE FIRST PART OF THE RECALL WAS TO TRY TO RESET IT BUT IN MY CASE IT DID NOT WORK SO I WAS OUT OF 160 AND HAD TO PAY FOR FURTHER REPAIR A RACK AND PINION, WHICH WAS IN UPWARDS OF 1500. HAD I KNOWN ABOUT THE RECALL I WOULD'VE GOT IT REPAIRED BEFORE I BROUGHT THE CAR. THEY TOLD ME THE RECALL HAD EXPIRED IN 2019 THEY COULD NOT REPAIR IT. I AM VERY DISAPPOINTED IN THEY WAY THEY HANDLED IT I THINK THEY SHOULD HAVE AT LEAST COVERED THE PARTS.
Steering, Jan 12, 2021
WHILE IN MOTION, THE VEHICLES POWERED STEERING GAVE OUT - WITH THE FAILURE OF 'SERVICE ADVANCED TRACK'. TURNING THE WHEEL BECOMES NEARLY IMPOSSIBLE - IT'S EXTREMELY DANGEROUS. OFTEN, BEFORE THE 'SERVICE ADVANCE TRACK' FAILURE, WHEN STARTING UP THE CAR, IF I STARTED TURNING IT WOULD FLASH A WARNING RELATED TO THE STEERING - I HAVE TO WAIT ABOUT 5 SECONDS BEFORE TURNING. I'VE TOLD VARIOUS MECHANIC SHOPS ABOUT THIS ISSUE (WHEN INTERMITTENT) AND THEY WERE BEEN UNABLE TO DIAGNOSE IT. SINCE I PURCHASED THE VEHICLE YEARS AGO, I NOTICED THAT THE STEERING LEANS SLIGHTLY TO THE RIGHT. THE 'SERVICE ADVANCE TRACK' FAILURE HAS OCCURRED ONCE IN THE PAST AND THE RESOLUTION WAS QUITE EXPENSIVE / UNWIELDY ($2K) - IT INVOLVED REPLACING THE AXLE, AMONGST OTHER COMPONENTS, THAT WERE DAMAGED BECAUSE OF THE STEERING ISSUES. THIS OCCURRING TWICE, IN BOTH CASES WHILE DRIVING THE VEHICLE (POSSIBLY UNDER HIGHWAY CONDITIONS), HAS BEEN EXCEEDINGLY WORRISOME & STRESSFUL. IN AN INSTANT, TURNING REQUIRES A TREMENDOUS AMOUNT OF EFFORT - I AM CERTAIN, IN SOME SITUATIONS, THIS SUDDEN STEERING FAILURE WOULD HAVE RESULTED IN HORRENDOUS ACCIDENTS. THE FIRST TIME THE 'SERVICE ADVANCED TRACK' FAILURE OCCURRED: RESTARTING THE VEHICLE ALLOWED IT TO BECOME DRIVABLE - ENOUGH THAT I COULD BRING IT TO VARIOUS MECHANICS. I BELIEVE I WAS TOLD I COULD REPLACE BASICALLY THE ENTIRE STEERING SYSTEM, FOR AN EXORBITANT PRICE, BUT, THE MECHANICS COULD NOT EVEN GUARANTEE IT WOULD FIX ANYTHING. THIS TIME, IT WAS WHOLLY UNDRIVABLE.. NOW THAT THIS HAS OCCURRED A SECOND TIME, I HAVE ABSOLUTELY NO CONFIDENCE THAT THE ELECTRIC STEERING IN THIS VEHICLE IS SAFE - IT GENUINELY WORRIES ME THAT THIS VEHICLE IS ON THE ROAD. UNLESS FORD CAN WHOLLY DIAGNOSE, RECALL AND FIX THIS ISSUE, I WILL BE SELLING THE VEHICLE AND BUYING A NEW ONE - FOR MY SAFETY, MY PASSENGERS SAFETY & THE SAFETY OF OTHER DRIVERS ON THE ROAD.
Steering, Jan 11, 2021
POWER STEERING ASSIST FAULT - NO POWER STEERING IN CAR
Steering, Jan 8, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT LOW SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 104,000.
Steering, Jan 7, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT. THE VEHICLE WAS TAKEN CLASSIC FORD OF SMITHFIELD (1324 N BRIGHTLEAF BLVD, SMITHFIELD, NC 27577) BUT WAS NOT DIAGNOSED OR REPAIRED, DUE TO THE DIAGNOSTIC AND THE REPAIR FEES. THE VEHICLE WAS LATER TAKEN TO FIRESTONE AND WAS DIAGNOSED THAT THE STEERING ROD AND RACK & PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,603.
Steering, Jan 5, 2021
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT REGAINED CONTROL AFTER THE VEHICLE SWERVED AND PULLED OVER. THE TRACT STEERING LIGHT AND THE SERVICE POWER STEERING LIGHT WAS FLASHING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT TOOK THE VEHICLE TO DAVIDSON FORD OF CLAY (3690 STATE ROUTE 31, LIVERPOOL, NY 13090, (877) 810-7456) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE DEALER STATED THAT THE MANUFACTURER WOULD BE CONTACTED TO SEE IF ANY ASSISTANCE WOULD BE PROVIDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Steering, Dec 30, 2020
MY POWER STEERING ASSIST FAULT LIGHT CAME ON MY CAR. I TURNED IT OFF AND BACK ON AND IT WENT OFF AND EVERYTHING SEEMED FINE. THIS MORNING I GET IN MY CAR TO COME WORK AND THE POWER STEERING ASSIST FAULT LIGHT CAME ON. I TURNED OFF THE VEHICLE AND THEN TURNED IT BACK ON, THIS TIME IT DID NOT GO OFF AND THE POWER STEERING WAS NO DRIVEABLE AT ALL. I HAD TO HAVE MY CAR TOWED TO THE FORD DEALERSHIP BECAUSE IT WASN'T DRIVEABLE AND THEN WAS TOLD THAT THEY HAD NO VEHICLES TO LOAN TO US TO DRIVE. UNACCEPTABLE IN OUR BOOK!
Steering, Dec 30, 2020
DRIVING ABOUT 40 MPH AND THE "POWER STEERING FAILURE" LIGHT APPEARED AND THE STEERING FELT HEAVIER. I PULLED OFF THE ROAD AND TURNED OFF THE CAR FOR ABOUT 5 MINUTES. WHEN THE CAR WAS TURNED BACK ON THE MESSAGE DID NOT REAPPEAR. VEHICLE MILEAGE IS ABOUT 140K.
Steering, Dec 30, 2020
A SAFETY RECALL WORK ON THE POWER STEERING OCCURRED JUNE 2019. THE POWER STEERING FAILED AT 60MPH ON 12/29/2020. WAS TOLD BY DEALERSHIP, YOU NOW HAVE TO PAY FOR THE REPAIRS. I NEVER BELIEVED THE REPAIRS WERE COMPLETED BECAUSE THE SAME GROANING NOISE CONTINUED AFTERWARDS. FORD NEEDS TO DO WHAT IS RIGHT.
Steering, Dec 18, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING CEASED WITHOUT WARNING. AFTER TURNING OFF AND RESTARTING THE VEHICLE, THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY. HE CONTACT CONTACTED IMPERIAL FORD (8 UXBRIDGE RD, MENDON, MA 01756; (508) 473-2800) WHO INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS THEREFORE NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE CONTACT WAS DIRECTED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. *BF*JB*DT*JB
Steering, Dec 10, 2020
POWER STERRING STOPPED WORKING, WHILE IN A TURN AND NEARLY CRASHED. I PULLED OVER, AND TURNED OFF THE CAR AND THEN RESTARTED, AND THE POWER STERRING STARTED WORKING AGAIN.
Steering, Dec 3, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE POWER ASSIST FAULT MESSAGE WAS DISPLAYED PRIOR TO THE STEERING WHEEL BECOMING VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER TOLIVER FORD LOCATED AT 1311 S PACIFIC ST, MINEOLA, TX 75773 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.
Steering, Nov 27, 2020
THIS IS A RECALL ON THE NON 3.5L ALREADY BUT MINE IS THE 3.5L. SOMETIMES WHEN I WOULD TURN THE CAR ON THE "POWER STEERING ASSIST FAULT" ALERT WOULD COME ON ON THE DASH CONTROL PANEL. I WOULD NOT HAVE POWER STEERING. I COULD TURN MY CAR OFF THEN BACK ON AND IT WOULD BE GONE AND I WOULD HAVE POWER STEERING AGAIN. WELL THIS PAST TIME I TRIED TURNING THE CAR OFF AND BACK ON AND THE ALERT DID NOT GO AWAY THIS TIME. I HAVE NO POWER STEERING.
Steering, Nov 25, 2020
THE POWER STEERING IN THE VEHICLE HAS FAILED TWO TIMES OVER THE PAST WEEK. DASHBOARD LIGHT SAYS "POWER STEERING FAULT." THE PROBLEM HAPPENED ONCE WHILE STATIONARY IN A PARKING LOT AND ANOTHER TIME WHILE BACKING THE VEHICLE UP. TURNING THE VEHICLE OFF AND OFF TEMPORARILY FIXES THE PROBLEM.
Steering, Nov 25, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE POWER STEERING MALFUNCTIONED. THE CONTACT STATED THAT THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TURNED OFF AND RESTARTED WHILE IN MOTION AND THE VEHICLE REGAINED POWER STEERING FUNCTIONALITY TEMPORARILY BEFORE THE FAILURE RECURRED. THE VEHICLE WAS STEERED INTO A PARKING LOT, TURNED OFF AND RESTARTED, AND DRIVEN TO THE RESIDENCE. PARKWAY FORD (98 W. US HIGHWAY 64, LEXINGTON, NC 27295, (336) 243-2731) QUOTED A REPLACEMENT COST OF OVER $2,000 TO REPLACE THE ELECTRIC POWER STEERING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000.*DT CONSUMER STATED POWER STEERING FAILED AGAIN AT 7000 MILES.*JB
Steering, Nov 22, 2020
POWER STEERING ASSIST FAULT ERROR. NOW THE STEERING DOES NOT WORK SO THE CAR CANNOT BE DRIVEN. ERROR APPEARED WHEN STARTING THE CAR
Steering, Nov 20, 2020
MY SON WAS DRIVING HOME IN HIS 2011 FORD FUSION WHEN HE GOT A POWER STEERING ALERT AND THE WHEEL WAS EXTREMELY HARD TO TURN. LUCKILY HE HAD A STRAIGHT STRETCH ON THE HIGHWAY AND MADE IT HOME SAFELY. WHEN TOOK IT TO A DEALERSHIP FOR REPAIRS AND AFTER SEEING A FIELD SAFETY ALERT FOR THIS ISSUE. FORD REFUSED TO HONOR THE FIELD SAFETY ALERT DUE TO MILEAGE AND WE PAID ALMOST $2000 FOR REPAIRS.
Steering, Nov 19, 2020, crash
STEERING LOCKED AND CAUSED THE CAR TO SWERVE SERVERLY, THIS CAN BE VERY FATAL LUCKILY NO ONE WAS ON THE ROAD WHEN THIS HAPPENED.
Steering, Suspension, Electrical system, Nov 12, 2020
MY CAR HAS BEEN ABSOLUTELY FINE FOR THE MOST PART UNTIL ABOUT 4 WEEKS AGO , WHILE I WAS DRIVING THE LOW TIRE PRESSURE LIGHT CAME ON, SO I WENT AND AIRED UP THE TIRES, THE LOW TIRE PRESSURE LIGHT WENT OFF BUT THEN THE SERVICE POWER STEERING LIGHT AND ADVANCE TIRE TRACTION APPEARED AT THIS TIME IM PULLING BACK INTO MY DRIVE WAY, THEN I CAME OUT MY HOUSE A FEW HOURS TO LEAVE AND THE STIRRING WHEEL WAS LOCKED I TRIED TO DRIVE IT AND NOW THE STRRING WHEELS GOES TO THE RIGHT I NEVER HAD THIS ISSUE BEFORE LET ALONE ANY WARNING SIGNS .. I LOOKED INTO RECALLS WITH FORD AND IT SHOWED MY 2011 FORD FUSION HAD RECALLS FOR WHATS GOING ON, SO I CALLED A LINCOLN FORD DEALERSHIP THAT SAID BRING IT IN THEY KEPT MY CAR FOR A WEEK AND WHEN I PICKED IT UP NOTHING WAS FIXED ON IT AND THEY HAD NO PAPERWORK TO GIVE ME THE SHOW THEY FIXED IT SO I RETURNED MY CAR THE VERY NEXT DAY BECAUSE WHEN I DROVE OFF IT WAS STILL DOING EXACTLY THE SAME THING BUT WORSE SO NOW THEY'VE HAD MY CAR FOR A WEEK AND THEY CALLED ME THIS MORNING TO TELL ME MY CAR HAS BEEN DOING THE SAME EXACT THING AND IT IS THE WIRE HARNESS THAT NEEDS TO BE FIXED AND IT'S NOT UNDER THE RECALL BUT IT IS PART OF THE POWER STEERING SO I DON'T GET IT
Steering, Nov 11, 2020
RECENTLY THE VEHICLE LOSE POWER AND THE MESSAGE WOULD INDICATE "POWER ASSIST FAULT' AND THE FEW TIMES IT HAPPENNED I WOULD SHUT OFF THE IGNITION AND RESTART THE VEHICLE AND THE PROBLEM WOULD RESOLVE ITSELF. HOWEVER AS OF 10/25/2020 THE PROBLEM REMAINS. AFTER RESEARCH I LEARNED MY VEHICLE WAS BUILT 8/5/2011 ONE MONTH PRIOR TO THE RECALLED FUSIONS HOW IS THIS NOT INCLUDED? WITH ALL THE COMPLAINTS FROM THIS VEHICLE REGARDING THIS MATTER. THIS LAST OCCURRENCE HAPPENED AFTER RETURNING AN ERRAND CAR WAS PARKED IN PARKING LOT AND I WAS UNABLE TO MOVE THE CAR UNTIL THE VEHICLE NEXT TO ME MOVED THEIR VEHICLE DUE TO INABILITY TO TURN THE WHEEL.
Steering, Latches/locks/linkages, Engine, Nov 9, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING MALFUNCTIONED, CAUSING THE VEHICLE TO PULL TO THE LEFT. THE VEHICLE WAS TAKEN TO OC WELLS FORD LOCATED AT 4920 INDEPENDENCE BLVD, HARDEEVILLE, SC 29927, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. IN ADDITION, THE CONTACT INDICATED THAT OIL HAD LEAKED FROM THE ENGINE. THE FRONT DRIVER'S SIDE DOOR WAS NOT ABLE TO BE OPENED FROM INSIDE THE VEHICLE. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000.
Steering, Oct 24, 2020
VEHICLE WAS PARKED, UPON ENTERING AND STARTUP RECEIVED A MESSAGE REGARDING POWER STEERING FAILURE
Steering, Oct 24, 2020
THE POWER STEERING IS NOT WORKING AT ALL AND THE POWER STEERING LIGHT IS ON.. IN THE PAST,, THETRACTION CONTROL SYSTEM WOULD GO OUT ON OCCASION AND THR TCS WARNING LIGHT WOULD APPEAR, BUT THE TCS WOULD START TO WORK AFTER A FEW MINUTES. THIS TIME, THE POWER STEERING IS COMPLETELY SHOT AND THE REPAIR SHOP IS STATING THE POWER STEERING SENSOR AND STEERING COLUMN WILL NEED TO BE REPLACED. THIS OCCURRED WHILE MY SON WAS DRIVING THE CAR IN A PARKING LOT.
Steering, Oct 20, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AT A GAS STATION AND WHILE STARTING THE VEHICLE, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED SHE TURNED OFF THE IGNITION AND WAITED BEFORE RESTARTING THE VEHICLE AND THE STEERING WHEEL FUNCTIONED AS DESIGNED. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE DURING THE DAY. QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA 02169, (617) 770-0070) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.*DT*JB