2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Oct 15, 2020
TL* THE CONTACT'S SON OWNS A 2011 FORD FUSION. THE CONTACT STATED WHILE HER SON WAS DRIVING 65 MPH, THE STEERING WHEEL SEIZED. THE DRIVER STATED THAT THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE DRIVER WAS ABLE TO PARK ON THE ROAD AND CALLED HIS MOTHER TO HAVE HER BOYFRIEND DRIVE THE VEHICLE BACK TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER SALINAS VALLEY FORD LINCOLN LOCATED AT 1100 AUTO CENTER CIR, SALINAS, CA 93907, (831) 444-4444, WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Steering, Sep 22, 2020
DESPITE A RECALL (RECALL 15S18), POWER STEERING FAULT ALERT SHOWS UP UNEXPECTEDLY, AS WELL AS SERVICE ADVANCETRAC (TRACTION CONTROL SYSTEM). IN THE MIDDLE OF DRIVING (IN MOTION) ON A HIGHWAY GETTING OFF TO A CITY STREET, I GET THE ALERT INDICATING SERVICE POWER STEERING. WHEN STOPPED AT A RED LIGHT, I ATTEMPT TO TURN OFF AND TURN ON MY VEHICLE TO GET RID OF THE ALERT, BUT DOESN'T GO AWAY. WHEN ATTEMPTING TO LEAVE MY RESIDENCE, I UNEXPECTEDLY RECEIVED A 'POWER STEERING ASSIST FAULT' MESSAGE, RESULTING IN MY STEERING WHEEL BECOMING INCREASINGLY DIFFICULT TO TURN, RENDERING MY VEHICLE INOPERABLE. THIS IS UNSAFE AND NEEDS TO BE ADDRESSED ACCORDINGLY.
Steering, Sep 10, 2020
I LOST THE CONTROL OF POWER STEERING AND ERROR MESSAGE APPEAR ON THE DISPLAY WHILE DRIVING ON THE ROAD GOING ABOUT 30 MPH. AFTER TAKING THE CAR TO THE DEALERSHIP I WAS INFORMED THAT THE POWER STEERING CONTROL MODULE HAD FAILED AND MY CAR WAS EXCLUDED FROM THE RECALL AND I NEEDED TO PAY $2000+ TO REPAIR THIS ISSUE.
Steering, Sep 7, 2020
I GOT THE THE DISPLAY MESSAGE WHEN I STARTED THE CAR THE NEXT MORNING AFTER DRIVING THE CAR THE PREVIOUS DAY AND THE STEERING HAS BEEN DIFFICULT TO USE SINCE THAT TIME
Steering, Suspension, Electronic stability control (ESC), Aug 28, 2020
SERVICE POWER STEERING LIGHT ILLUMINATED, TOTAL LOSS IS STEERING WHILE I WAS DRIVING.POPPING SOUND. VERY DANGEROUS. GOES IN AND OUT, SOMETIMES WORKS THEN SUDDENLY WHILE DRIVING IT STOPS WORKING.
Steering, Aug 26, 2020
NOT SURE THE POWER STEERING OR ELECTRONIC ASSIST IS OUT & IT SUCKS I TELL YOU
Steering, Aug 12, 2020
TL* THE CONTACT'S DAUGHTER-IN-LAW OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT HIS DAUGHTER-IN-LAW'S VEHICLE LOSS POWER STEERING WHILE DRIVING AT 35 MPH, WITH AN UNKNOWN SERVICE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER RETRIEVING HER VEHICLE FROM VIC BAILEY FORD (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302) AFTER HAVING HER VEHICLE SERVICED FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT'S DAUGHTER-IN-LAW DROVE THE VEHICLE BACK TO THE DEALER WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 183,919.
Steering, Aug 11, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING LOST POWER. THE POWER STEERING ASSIST DISABLED LIGHT ILLUMINATED. THE CONTACT CALLED THE PITTSVILLE FORD DEALER, LOCATED IN PITTSVILLE, MD, WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 103,000.
Steering, Aug 3, 2020
WHILE DRIVING THE CAR I FOUND THERE WAS NO LONGER POWER STEERING. THE LIGHT FOR THE POWER STEERING ASSIST FAULT CAME ON
Steering, Aug 3, 2020
ON AUG 1ST MY WIFE EXPERIENCED A LOSS OF POWER STEERING ASSIST UPON STARTING THE VEHICLE WHILE STATIONARY. THE DASH INDICATED A SERVICE REQUIRED TO THE POWER STEERING SYSTEM. THE VEHICLE HAD PREVIOUSLY EXPERIENCED IDENTICAL SYMPTOMS BACK IN AUGUST OF 2018. FOLLOWING THAT FIRST INCIDENT, THE VEHICLE WAS DIAGNOSED & REPAIRED AT QUIRK FORD OF AUGUSTA MAINE IN ACCORDANCE WITH THE 15S18 RECALL. THE POWER STEERING RACK WAS DETERMINED TO BE FAULTY. THE DEALER REPLACED THE POWER STEERING RACK AND REPROGRAMMED THE PSCM.
Steering, Jul 31, 2020
I PURCHASED 2011 FUSION 8 MOS AGO. CURRENTLY HAS 56K MILES. STEERING HAS BECOME AN ISSUE WHILE DRIVING, MAKING IT DIFFICULT TO NAVIGATE TURNS WITHOUT WARNING. WHILE THE 2011 FUSION DOES HAVE A RECALL, MY VIN IS EXCLUDED. I CONTACTED FORD WHO ESSENTIALLY INDICATED THEY DO NOT STAND BEHIND THEIR VEHICLE. DEALER COST TO REPAIR: $2800.
Steering, Jul 30, 2020
THE POWER STEERING WENT OUT WHEN I WAS DRIVING. THIS MAKES THE CAR VERY DIFFICULT TO STEER AND MAKES TIGHT TURNS IMPOSSIBLE. I FEAR THAT THIS WILL CAUSE GREAT DIFFICULTY FOR DRIVERS, ESPECIALLY THOSE WITH UPPER BODY STRENGTH ISSUES, AS THEY MAY NOT BE ABLE TO CONTROL THE VEHICLE OR MAKE TURNS. I WAS IN A PARKING LOT AT THE TIME, BUT IF THIS HAPPENED SUDDENLY AT A HIGH RATE OF SPEED, IT MAY CAUSE AN ACCIDENT.
Steering, Jul 28, 2020
WHEN PULLING INTO WORK I GOT A WARNING ON MY CAR SAYING 'SERVICE POWER STEERING NOW'. I WENT TO LEAVE FROM WORK THE NEXT MORNING AND I WASN'T ABLE TO STEER. A FRIEND OF MINE TOOK IT TO A LOCAL SHOP THAT HIS FRIEND OWNS AND HE PLUGGED IT INTO THE COMPUTER. A PART ON MY RACK AND PINION NEEDS TO BE REPAIRED. I HAD NOTICED THAT THERE HAD BEEN PREVIOUS RECALLS FOR THE POWER STEERING AND I HAVE ONLY HAD MY CAR SINCE 2/28/2020.
Steering, Jul 25, 2020
ON 7/23/20 I STARTED MY CAR AND THE MESSAGE APPEARED "POWER STEERING ASSIST FAULT" AND I COULDN'T TURN THE WHEEL. I TURNED THE CAR OFF AND WHEN I STARTED IT AGAIN THE MESSAGE DIDN'T COME UP AGAIN & THE STEERING WORKED. I SAW THERE HAD BEEN A RECALL FOR THIS BACK IN 2015 BUT I NEVER GOT A RECALL NOTICE. WITHOUT A RECALL THIS REPAIR IS $1800.
Steering, Jul 22, 2020
LOSS OF POWER STEERING ASSIST. VEHICLE SEEMS TO BE ON MANUAL STEERING, LOSS OF STEERING AFTER CAR START, DIFFIFULTY SOMETIMES TURNING AND IT MAKES NOISES. VEHICLE STEERING WILL FREEZE OFTEN AND WILL GET POWER STEERING FAILURE MESSAGE WHEN IDLING. IT IS DIFFICULT TO STEER AT REGULAR CITY SPEEDS AND I DARE NOT ATTEMPT TO DRIVE ON THE HIGHWAY FOR FEAR I WILL LOSE CONTROL. THIS IS A PRIMARY MODE OF TRANSPORTATION FOR ME TO WORK AND SCHOOL. A RECALL OF THIS NATURE WAS RELEASED ON A LARGE NUMBER OF 2011 FORD FUSIONS, HOWEVER, DEALERSHIP STATES MY VIN DOES NOT QUALIFY FOR THE RECALL EVEN THOUGH THE SAME SYMPTOMOLOGY IS PRESENT.
Steering, Jul 16, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS POWER STEERING FUNCTIONALITY WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. JC LEWIS FORD LOCATED AT 9505 ABERCORN ST, SAVANNAH, GA 31406, (912) 210-5676, WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 165,000.
Steering, Electronic stability control (ESC), Service brakes, Jul 15, 2020
THE CAR IS VERY UNSAFE.
Steering, Jul 14, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE POWER STEERING ASSIST WARNING. THE VEHICLE WAS TAKEN TO THOROUGHBRED FORD LOCATED AT 8501 N BOARDWALK AVE, KANSAS CITY, MO 64154, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING GEAR AND PINION WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE FAILURE MILEAGE WAS 184,000.
Steering, Jul 14, 2020
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHILE HER MOTHER WAS DRIVING, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE DRIVER COASTED INTO A REST AREA. WHILE ATTEMPTING TO LEAVE THE REST AREA, THE VEHICLE LOSS POWER STEERING. THE DRIVER CONTINUED DRIVING TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO WHITE FORD, LLC LOCATED AT 175 OLD FARM RD, ROANOKE RAPIDS, NC 2787, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING GEAR OVERHEATED DUE TO THE CLOSENESS OF THE EXHAUST MANIFOLD TO THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILLAGE WAS 137,863.
Steering, Jul 8, 2020
I WAS ON A HIGHWAY INTERCHANGE GOING AROUND A LOOP APPROXIMATELY 30 MPH WHEN MY POWER STEERING ASSIST CUTOUT. THE POWER ASSIST FAULT AND THE SERVICE ADVANCETRAC WARNINGS SHOWED ON THE DASH. AS I CAME TO THE END OF THE TURN I NEARLY OVERSTEERED DUE TO THE POWER STEERING CUT OUT. I CONTACTED FORD ABOUT IT SINCE IT IS A KNOWN ISSUE THAT HAS BEEN RECALLED ON MANY OF THE 2011-2013 FUSIONS. NO RECALL WAS EVER ISSUED TO MY CAR, EVEN THOUGH IT WAS AFFECTED BY THIS ISSUE.
Steering, Jul 6, 2020
LOSS OF POWER STEERING WHEN IN MOTION. SERVICE POWER STEERING SYSTEM NOW SERVICE ADVANTRAC SYSTEM LIGHTS COME ON
Steering, Jul 6, 2020
I STARTED MY VEHICLE AND RECEIVED MESSAGE THE POWER STEERING IS DISABLED. CONTACTED FORD AND THEY VOLUNTARILY REPLACED MODULE IN 2015. WILL NOT REPAIR NOW .
Steering, Jul 6, 2020
THE CAR GAVE A POWER STEERING ASSIST FAULT INDICATION. THE DEALER DIAGNOSED A BAD STEERING GEAR. THE STEERING GEAR HAD TO BE REPLACED. THIS PROBLEM HAS BEEN FOUND ON OTHER FORDS WITH THIS ELECTRONIC/ELECTRICAL STEERING. A FUSION MODEL WAS SUBJECT TO A SAFETY RECALL. THIS ISSUE IS A DEFINITE SAFETY ISSUE AND SHOULD BE GENERAL RECALL FOR ALL FUSIONS AND FORDS WITH THIS TYPE STEERING.
Steering, Jul 1, 2020
2011 FORD FUSIONS WERE RECALLED IN 2015 FOR SUDDEN LOSS OF POWER STEERING. MY 2011 FORD FUSION WAS NOT INCLUDED IN THE RECALL, BUT SHOULD HAVE BEEN BECAUSE LAST WINTER I SUDDENLY LOST POWER STEERING WHILE IN MOTION, TURNING IN A PARKING LOT. FORTUNATELY I WASN'T GOING FAST AT THE TIME, AND I WAS ABLE TO SAFELY STOP. THE AUTO SHOP USED "TSB 11-11-03" THAT WAS PUBLISHED ON NOV 3, 2011, WHICH INDICATES THE FORD MOTOR COMPANY KNEW ABOUT HIGH FRICTION ISSUES IN SOME CONTROL ARMS THAT CAN CAUSE THE POWER STEERING TO FAIL. THE AUTO SHOP FOLLOWED THE SERVICE PROCEDURE SPECIFIED IN TSB 11-11-03 AND REPLACED BOTH CONTROL ARMS, WHICH FIXED THE PROBLEM. SINCE THE KNOWN SERVICE PROCEDURE FIXED THE KNOWN PROBLEM WITH THE POWER STEERING, I PRESUME MY 2011 FORD FUSION SHOULD HAVE BEEN INCLUDED IN THE RECALL FROM 2015, AND PERHAPS OTHER EXCLUDED 2011 FORD FUSIONS COULD BE IN JEOPARDY OF THEIR POWER STEERING SUDDENLY FAILING, CONSIDERING MINE DIDN'T FAIL UNTIL NOVEMBER OF 2019.
Steering, Jun 25, 2020
POWER STEERING ASSIST FAILURE. MY POWER STEERING HAS FAILED SEVERAL OTHER TIMES IN THE PAST 6 MONTHS BEFORE THE NOTED DATE OF THIS COMPLAINT (06/21/2020). THE REMEDY ALWAYS WAS THE SAME, TURN OFF THE VEHICLE AND RESTART IT. THIS TIME IT HAS FAILED FOR GOOD. SINCE FORD DOES NOT HAVE AN ACTIVE RECALL FOR MY VIN NUMBER I AM FORCED TO PAY OUT OF POCKET TO REPLACE A FAULTY PART. I HAVE SCOURED THE WEB AND SEEN NUMEROUS COMPLAINTS BY OTHERS FORD OWNERS ABOUT THIS SAME ISSUE. THEY MORE OR LESS SAY THE SAME THING "NOBODY CAN HELP US". I BELIEVE THAT FORD HAS CHERRY PICKED WHICH VEHICLES THEY WANTED TO ISSUE A RECALL FOR, IN ORDER TO DO THE BARE MINIMUM. PLEASE HELP. YOUR TIME AND CONSIDERATION IN THIS MATTER IS GREATLY APPRECIATED. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR