2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Electronic stability control (ESC), Sep 19, 2019
THE POWER STEERING FAILED TO OPERATE CORRECTLY AND THE DASH DISPLAYED A "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC SYSTEM" WARNING DURING STARTUP. THE ERROR REPEATED DURING SEVERAL STARTS AND FINALLY BECAME CONSTANT.
Steering, Sep 16, 2019
TAKATA RECALL. NO POWER STEERING, SAYING SERVICE ADVANCE TRACK NO POWER STEERING.
Steering, Sep 16, 2019
POWER STEERING ASSIST FAULT OCCURRED INTERMITTENTLY. TOOK TO TO DEALER TO HAVE AN OLDER RECALL PERFORMED. SEVERAL DAYS LATER, POWER STEERING FAILED COMPLETELY SHORTLY AFTER STARTING WHILE IN A PARKING LOT. I ALMOST HIT ANOTHER PARKED CAR WHEN I SUDDENLY COULD NOT TURN. APPARENTLY THIS IS A KNOWN ISSUE, I DON'T UNDERSTAND WHY FORD IS PERMITTED TO HAVE THIS PERSIST. THIS IS A SERIOUS SAFETY ISSUE! THERE COULD HAVE BEEN A PERSON WALKING THERE!!!!
Steering, Electronic stability control (ESC), Sep 9, 2019
PURCHASED MY CAR FROM FORD IN APRIL 2015, HAVE HAD 0 ISSUES WITH IT, UNTIL THURSDAY EVENING SEPT 5, 2019. ON THE WAY TO WORK, EVERYTHING WAS FINE. LEAVING WORK, EVERYTHING WAS FINE... UNTIL I GOT ON A 55MPH HIGHWAY, IN TRAFFIC, IN HEAVY RAIN (DUE TO HURRICANE DORIAN ENTERING OUR AREA). OUT OF NOWHERE, MY POWER STEERING WARNING AND ADVANCE TRAC LIGHTS CAME ON AND I LOST COMPLETE STEERING FUNCTION IN MY VEHICLE. I AM ALMOST 5 MONTHS PREGNANT AND ALMOST WRECKED IN 2 LANES FULL OF TRAFFIC OF OTHER PEOPLE HEADING HOME FROM WORK IN SUCH WEATHER! UPON RESEARCH, 400,000+ FORD FUSION 2011'S HAVE BEEN RECALLED OVER THIS SAME EXACT ISSUE - YET IT SEEMS THAT NO ONE'S VIN #S MATCH WITH THE RECALLED VEHICLES. YET AGAIN, OVER 2000+ RECENT COMPLAINTS ON NHTSA WEBSITE AS WELL! THIS IS RIDICULOUS - ALMOST 2 YEARS LEFT TO PAY ON MY LOAN AND MY VEHICLE DOESN'T MATCH THE VIN FOR THE RECALL - WHEN OBVIOUSLY, YES IT [XXX] WELL DOES! I HAD TO CALL FOR HELP BECAUSE I'M TOO PREGNANT TO FORCEFULLY MANHANDLE THE WHEEL THAT BARELY TURNS 2 INCHES TO EITHER SIDE, TO TRY AND STEER A VEHICLE WITH NO POWER STEERING! LUCKILY WE HAD FAMILY IN FROM OUT OF TOWN WHO EVACUATED FROM THE BEACH THAT COULD HELP US GET THE CAR HOME. WOULD FORD BE PAYING FOR MY ACCIDENT AND INJURIES TO POTENTIALLY 2 BECAUSE, AGAIN I'M PREGNANT - AND THEN ANYONE ELSE I COULD HAVE HIT ON MY EXIT! THIS IS RELATED TO AN OBVIOUS ONGOING ELECTRONIC FAILURE! THIS NEEDS TO BE ADDRESSED & FIXED NOW! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Steering, Sep 8, 2019
POWER STEERING WENT OUT WHILE I WAS DRIVING ABOUT 40 MILES PH.. ALMOST WRECKED HEAD ON WITH ANOTHER VEHICLE. FOUND THAT THE STEERING WAS RECALLED AND FORD REFUSED TO HELP. GREENSBORO, NORTH CAROLINA ON A STREET BEFORE COMING TO A CURVE.
Steering, Electronic stability control (ESC), Sep 6, 2019
MY CAR WAS 100% FINE WHEN I DROVE TO WORK AND 3 HOURS LATER WHEN I WAS DRIVING FOR LUNCH THERE WAS A MESSAGE THAT THERE WAS A POWER STEERING ASSIST FAULT. THANKFULLY I WAS NOT IN A BUSY AREA BECAUSE I COULD BARELY CRANK MY WHEEL TO TURN. THERE IS A RECALL FOR 2011 FORD FUSIONS BUT MY VIN WAS NOT INCLUDED. YET WITH NO INDICATORS MY POWER STEERING DOES NOT WORK.
Steering, Sep 5, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 45 MPH, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT EXTRA FORCE WAS NEEDED TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO HUNTERSVILLE FORD (13825 STATESVILLE RD, HUNTERSVILLE, NC 28078, (704) 875-6547) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000. *TP
Steering, Sep 4, 2019
I'VE NOTICED THAT A CAR THAT I HARDLY DRIVE THE POWER STEERING WENT OUT. WENT ONLNE AND NOTICED THAT FORD HAS A REALL ON POWER STEERING BUT MY CAR ISN'T INCLUDED WHEN ITS OBVIOUSLY EXPERIENCING THE SAME EXACT PROBLEM.
Steering, Sep 3, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, AN AUDIBLE ALARM WAS HEARD AND "POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC" WAS DISPLAYED. IN ADDITION, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TOWED TO JOHN KENNEDY AUTO GROUP (620 BUFFALTON PIKE, FEASTERVILLE, PA) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR/RACK WAS FAULTY. THE STEERING GEAR/RACK WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 135,000.
Steering, Power train, Aug 27, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 40 MPH, THE TRANSMISSION SEIZED AND THE SERVICE NOW, POWER STEERING, AND ADVANCETRAC WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE HAD EXCESSIVE MILEAGE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 199,000.
Steering, Aug 26, 2019
SERVICE POWER STEERING NOW TODAY I HAD A FLAT AND CHANGE THE TIRE AFTER I PUT THE NEW TIRE ON MY CAR BEEN HARD TO STEER AND THIS SERVICE POWER STEERING NOW HAS BEEEN ON SINCE AND I HAVE TRIED RESET IT BY UNHOOKING THE BATTERY BUT THE DAY THING I AM TRYING TO SEE IF I HAVE A RECALL ON MY CAR FOR IT ARE HOW I CAN GET MY CAR FIXED FOR IT SINCE THERE ARE RECALLS FOR 2011 FORD FUSION
Steering, Aug 26, 2019
DRIVING IN A PARKING LOT TO PICK UP MY SON AND WENT TO PARK AND THE POWER STEERING WENT OUT. SO I WASN'T GOING VERY FAST I WAS PARKING. EVEN THOUGH I WAS IN NO DANGER OR ANYONE ELSE I FEEL THAT THIS COULD HAVE GONE WORSE, THANKFULLY IT DID NOT. IT WENT WITHOUT WARNING.
Steering, Aug 23, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT ATTEMPTED TO MAKE A TURN AND THE POWER ASSIST FAILURE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER ASSIST FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), STATING THAT THE VEHICLE WAS EXHIBITING THE SAME SYMPTOMS AS STATED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Steering, Aug 22, 2019
I WAS DRIVING IN A PARKING LOT WHEN THE POWER STEERING WENT OUT. I RECEIVED AN ERROR MESSAGE POWER STEERING ASSIST FAULT. THIS HAD HAPPENED IN THE PAST AND I WOULD TURN THE CAR OFF AND BACK ON AGAIN AND THE POWER STEERING WOULD RETURN. THIS TIME IT DID NOT WORK. I LOOKED IT UP AND FOUND THAT FORD HAS A RECALL 15S18 ON THIS ISSUE. I TOOK IT TO A FORD DEALER WHERE REPAIRS WERE DENIED UNDER THE RECALL. MY CAR IS A COVERED VEHICLE BUT FORD SAID I EXCEEDED THE MILEAGE REQUIREMENT OF 150,000 MILES BUT I AM UNDER THE 10 YEAR REQUIREMENT. THE ONLY REFERENCE THAT I CAN FIND UNDER NHTSA IS THAT THE VEHICLE MUST BE UNDER THE 10 YEAR REQUIREMENT WITH NO MILEAGE REQUIREMENT. THE FORD DEALER TECHNICIAN REQUESTED A WAIVER OF THE MILEAGE REQUIREMENT PER FORD MOTOR COMPANYS' INSTRUCTIONS. IT WAS DENIED EVEN WHEN THE TECHNICIAN CLEARLY INDICATED THAT THE VEHICLE DISPLAYED THE RECALL FAULT CODES. I DROVE AWAY WITHOUT POWER STEERING AND AM CONCERNED FOR MY SAFETY AND THE VEHICLES ROAD WORTHINESS. DEALER TECHNICIAN EMAILED COMMENTS TO FORD MOTOR COMPANY AFTER DENIAL " POWER STEERING ASSIST FAULT IS DISPLAYED, VEHICLE HAS NO POWER STEERING. EEC TEST FOUND CODES U2011.49, U3999.96 FOR INTERNAL MODULE FAULT. TECH VERIFIED VEHICLE DOES NOT HAVE POWER STEERING " DATE 08-21-2019. REPAIRS WILL EXCEED $1,000.00. I DO NOT HAVE A SCANNER AT THIS TIME BUT HAVE RETAINED ALL DOCUMENTS.
Steering, Aug 19, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING ABILITY SEIZED WITHOUT WARNING. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT RESUMED NORMAL OPERATION. THE CONTACT THAT THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED IN 2011. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOTIFIED OF THIS FAILURE SINCE AN EXISTING RECALL WAS IN PLACE FOR THE FUSION BUT NOT FOR THE YEAR 2011; HOWEVER BOTH FAILED TO OFFER TO CORRECT THE PROBLEM UNDER THE EXISTING RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 93,427. *TT*JB
Steering, Air bags, Aug 16, 2019
TAKATA RECALL- WAS NEVER NOTIFIED OF ANY RECALLS. I DO GET A WARNING EVEEY NOW AND THEN THAT THE POWER STEERING IS AFFECTED BUT GOES AWAY AFTER I TURN THE CAR OFF AND ON AGAIN
Steering, Aug 16, 2019
AFTER READING FORD RECALL 15S18, IT WAS A DEAD RINGER FOR MY PROBLEM. I LOST POWER STEERING WHILE DRIVING AT SPEED (45 MPH) AND NEARLY DIDN'T MAKE A TURN. THE DEALERSHIP CONFIRMED THE ISSUE WAS INDEED THE ISSUE RELATED TO RECALL 15S18 AND DID THE WORK. THEY REPLACED THE STEERING GEAR AND REPROGRAMMED A MODULE EXACTLY AS THE RECALL PRESCRIBED. THE BILL WAS $2450 AND WHEN I BROUGHT UP THE RECALL THEY POINTED TO THE FINE PRINT WHICH SAID THAT THE RECALL WAS GOOD FOR 10 YEARS (WHICH I WAS WITHIN BY 2 YEARS) AND 150,000 MILES. I WAS A MERE 7000 MILES OVER THE LIMIT SO THEY WOULD NOT CLAIM IT UNDER THE RECALL. I WAS NEVER NOTIFIED OF THE RECALL OR I WOULD HAVE HAD IT FIXED. THE CAR HAD BEEN TO THE DEALERSHIP FOR YEARS FOR OIL CHANGES AND SERVICE, YET THEY NEVER ONCE THOUGHT TO TELL ME THERE WAS A SAFETY RECALL?!? I CALLED FORD CUSTOMER SERVICE TO SEE IF THEY WOULD BE REASONABLE BUT THEY DENIED ME TOO. A SAFETY RECALL, WHICH IS THE FAULT OF THE ENGINEERING DESIGN OF THE VEHICLE, SHOULD BE COVERED REGARDLESS OF MILEAGE!
Steering, Structure, Aug 15, 2019
TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). WHILE DRIVING AT UNKNOWN SPEEDS AND MAKING A TURN, THE STEERING WHEEL BECAME STIFF AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO GALPIN FORD (15505 ROSCOE BLVD, NORTH HILLS, CA 91343, (818) 787-3800) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION FRACTURED DUE TO THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 84,000.
Steering, Aug 13, 2019
WHILE STATIONARY, POWER STEERING LOCKS UP AND GIVES ERROR CODE ON DISPLAY. ITS THE SAME PROBLEM DESCRIBED IN RECALL 15S18. IT HAPPENS INTERMITTENTLY. OVER THE LAST 2 MONTHS IT HAS HAPPENED ABOUT 7 TIMES. I HAVE TO SHUT THE CAR OFF THEN BACK ON AND IT WILL FUNCTION CORRECTLY.
Steering, Aug 12, 2019
POWER STEERING FAILURE WHILE MY 16 YEAR OLD DAUGHTER WAS DRIVING ON A RESIDENTIAL STREET. LUCKILY THERE WAS NO ACCIDENT ALTHOUGH MY VEHICLES MANUFACTURE DATE FALLS JUST BEFORE FORD RECALL 15S18 LEAVING ME TO PAY FOR A PROBLEM ALL PARTIES HAVE ALREADY AGREED THAT IS FORDS LACK OF ENGINEERING AND QUALITY ASSURANCE. HOW WERE THE DATES DETERMINED THIS RECALL? MY CAR WAS MADE A COUPLE WEEKS EARLIER AND HAS THE EXACT SAME DEFECT AS DESCRIBED IN THE RECALL. THIS RECALL NEEDS TO BE AMENDED TO INCLUDE VEHICLES MANUFACTURED EARLIER.
Steering, Electronic stability control (ESC), Aug 12, 2019
DRIVING ON THE HIGHWAY WHEN THE POWER ASSIST STEERING FAILURE MESSAGE AND ADVANCE TRAC SERVICE MESSAGE CAME ON WITH AN ALARM. I PULLED OFF THE HIGHWAY AND DISCOVERED MANUAL ONLY STEERING AND IT WAS VERY VERY DIFFICULT TO TURN THE WHEEL TO PULL INTO A PARKING LOT AND ALMOST CRASHED. IF I HAD TO QUICKLY SWERVE TO AVOID ANYONE I WOULD HAVE CRASHED. I HAD THIS VEHICLE SERVICED WHEN I WAS NOTIFIED OF THE 15S18 RECALL AND FORD SERVICE ONLY REPROGRAMMED THE STEERING MODULE. THEY DID NOT REPLACE THE UNIT. I RETURNED THE VEHICLE BACK TO FORD SERVICE AFTER THIS INCIDENT AND THEY STATED THAT THE ELECTRONIC POWER ASSIST STEERING GEAR HAD FAILED.
Steering, Aug 8, 2019
ON 7/24/19 I WENT TO AUFFENBERG FORD IN TO DIAGNOSE A STEERING ISSUE. WHEN I START MY CAR THE STEERING WHEEL IS LOCKED UP, AND THE DASH SAYS "POWER STEERING ASSIST FAULT" THE DIAGNOSIS FROM AUFFENBERG WAS 2 INTERMITTENT ELECTRICAL FAILURES WITHIN THE STEERING GEARBOX. EXACTLY LIKE RECALL #15S18 WHICH EFFECTS 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE. MY ENGINE IS 2.5L FOR REFERENCE. MY VIN IS NOT INCLUDED IN THIS RECALL, BUT I BELIEVE IT SHOULD HAVE BEEN. FORD CORPORATE INFORMED ME NO COMPENSATION CAN BE GIVEN FOR THE $1,963 REPAIR AND $157 DIAGNOSIS UNTIL I SUBMIT A FORMAL COMPLAINT WITH NHSTA. I WAS GIVEN TWO CASE NUMBERS FROM FORD CORPORATE. ANN GAVE ME CASE #TAS22237463 AND FRANK (A SUPERVISOR) GAVE ME CASE #CAS22237463-D6F0Q5. PLEASE REVIEW ATTACHED DOCUMENTS FROM 7/24/19 AUFFENBERG FORD DIAGNOSIS AND ROBERTS FORD 7/30/19 SERVICE. THERE HAVE BEEN NO ACCIDENTS OR ANY EVENT PRIOR THAT COULD BE RELATED TO THIS PROBLEM. I AM SEEKING $2,120 COMPENSATION FROM FORD CORPORATE FOR THE REPAIR OF THEIR FAULTY STEERING GEARBOX COMPUTER SYSTEM.
Steering, Aug 7, 2019
WAS DRIVING HOME FROM WORK ROUTE 130 NU TORRENTIAL DOWN POUR AND I GET A POWER STEERING ASSISTANT WARNING THEN I LOSE ALL POWER STEERING , THANKFULLY I DIDN'T WRECK I WAS ABLE TO GET OFF MAIN HIGHWAY TO SIDE ROAD TURNED OFF VEHICLE HOPING THAT WOULD RESET FAULT TO NO AVAIL PROBLEM STILL THERE. I MANAGED TO GET HOME SAFELY TOOK CARE TO MY MECHANIC I WAS TOLD IT WAS MY RACK AND PINION AND TOLD ME IT WOULD BE A HEALTHY BILL ALMOST 2K TO FIX. I ALSO IN TURN FOUND OUT THERE WAS A RECALL FOR MY MODEL YEAR WENT ON WEBSITE TO FIND OUT MY VIN WASN'T INCLUDED IN THE RECALL WHICH MAKES NO SENSE AT ALL, WHY WOULD MINE BE EXCLUDED IF IT HAS THE FAULTY PART THE SAME A OTHERS....HOW DOES FORD GET AWAY WITH NOT FIXING ALL THE FAULTY UNITS?????
Steering, Aug 7, 2019
I WAS DRIVING HOME FROM WORK ROUTE 130 NU TORRENTIAL DOWN POUR AND I GET A POWER STEERING ASSISTANT WARNING THEN I LOSE ALL POWER STEERING , THANKFULLY I DIDN'T WRECK I WAS ABLE TO GET OFF MAIN HIGHWAY TO SIDE ROAD TURNED OFF VEHICLE HOPING THAT WOULD RESET FAULT TO NO AVAIL PROBLEM STILL THERE. I MANAGED TO GET HOME SAFELY TOOK CARE TO MY MECHANIC I WAS TOLD IT WAS MY RACK AND PINION AND TOLD ME IT WOULD BE A HEALTHY BILL ALMOST 2K TO FIX. I ALSO IN TURN FOUND OUT THERE WAS A RECALL FOR MY MODEL YEAR WENT ON WEBSITE TO FIND OUT MY VIN WASN'T INCLUDED IN THE RECALL WHICH MAKES NO SENSE AT ALL, WHY WOULD MINE BE EXCLUDED IF IT HAS THE FAULTY PART THE SAME A OTHERS....HOW DOES FORD GET AWAY WITH NOT FIXING ALL THE FAULTY UNITS?????
Steering, Aug 5, 2019
POWER STEERING HAS GONE OUT. SAW THAT THIS IS A COMMON PROBLEM WITH THE 2011 FORD FUSION, BUT FORD WILL NOT COVER MY CAR BECAUSE IT WAS NOT ONE OF THE CARS THEY HAVE RECALLED. IT SEEMS THIS ISSUE SPANS ACROSS THE FUSIONS AND NOT JUST THE CARDS THEY RECALLED. LUCKILY I HAD ONLY GONE A FEW FEET FROM MY DRIVEWAY WHEN IT WENT OUT. IT WAS DIFFICULT TO MOVE MY CAR OUT OF THE NEIGHBORHOOD ROAD AND BACK INTO A PARKING SPOT. ONLY FORD IS ALLOWED TO ORDER THE PART AND CHARGE THEIR PRICES. CHANTILLY FORD DOES NOT EVEN PICK UP THEIR PHONES FOR THEIR SERVICE DEPARTMENT.