2011 Ford Fusion
Problems, recalls and owner-reported issues
Steering is the leading concern among 2,786 owner complaints filed for this model year. This is the 2nd highest complaint count among 15 Fusion model years with reports.
Of the 2011 reports, 80 involved a crash and 10 involved a fire. 46 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontal, driver side, inflator moduleMar 10, 2021
Ford Motor Company (Ford) is recalling certain 2007-2011 Ranger, 2006-2012 Fusion, Lincoln Zephyr, Lincoln MKZ, 2006-2011 Mercury Milan, 2007-2010 Ford Edge, and Lincoln MKX vehicles. The driver's side air bag inflator may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Ford will notify owners, and dealers will replace the driver-side airbag inflator or module with an alternate one, free of charge. Owner notification letters were mailed on April 9, 2021 for the passenger side, and November 14, 2022 for the driver side. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S12.
Campaign 21V158000 on NHTSA.gov
Air bags, frontalFeb 16, 2021
Ford Motor Company (Ford) is recalling certain 2005-2014 Mustang, 2004-2011 Ranger, 2009-2011 Mercury Milan, 2006 Ford GT, 2008-2012 Fusion, 2007-2010 Edge and Lincoln MKX, and 2009-2010 Lincoln MKZ vehicles. These vehicles may be equipped with a driver or passenger frontal air bag inflator used as a replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify owners, and dealers will inspect the driver and passenger air bag module, and replace either the module or the inflator, if necessary, free of charge. The recall began March 17, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21V081000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleFeb 16, 2021
Ford Motor Company (Ford) is recalling certain air bag inflator and/or module replacement service parts that may have been used as part of a collision repair. The parts include certain driver-side air bag inflators and/or modules, designed to fit 2005-2014 Ford Mustang and Mustang GT500. It also includes certain passenger-side air bag inflators and/or modules designed to fit 2005-2014 Ford Mustang, 2010-2012 Lincoln MKZ, 2010-2012 Ford Fusion, 2010-2011 Mercury Milan, 2007-2011 Ford Ranger, and 2007-2010 Lincoln MKX vehicles. Please see Ford's recall report for the specific part numbers. These parts may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
In the event of a crash necessitating deployment of the frontal air bag, an inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Ford will notify dealers that purchased the affected parts, and dealers will provide replacement parts to purchasers, free of charge. The recall began March 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S05.
Campaign 21E013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedJan 7, 2019
Ford Motor Company (Ford) is recalling certain 2014 Ford Mustang vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Ford is recalling certain 2011 Ford Ranger and Mercury Milan vehicles, 2011-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles and 2011-2014 Ford Mustang vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Ford is also recalling certain 2010 Ford Edge and Lincoln MKX vehicles, 2010-2011 Ford Ranger and Mercury Milan vehicles, 2010-2012 Ford Fusion and Lincoln Zephyr/MKZ vehicles, and 2010-2014 Ford Mustang vehicles sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with air bag inflators assembled as part of the passenger frontal air bag modules, used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began February 13, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall 19S01.
Campaign 19V001000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDo not drive until repairedMay 31, 2016
Ford Motor Company (Ford) is recalling certain model year 2007-2011 Ford Ranger vehicles, 2006-2011 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2007-2010 Ford Edge, Lincoln MKX vehicles, 2005-2006 Ford GT vehicles, and 2005-2011 Ford Mustang vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Ford is recalling certain model year 2007-2008 Ford Ranger, Edge and Lincoln MKX vehicles, 2006-2008 Ford Fusion, Mercury Milan and Lincoln Zephyr/MKZ vehicles, 2005-2006 Ford GT vehicles and 2005-2008 Ford Mustang vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Any vehicle not included in "Zone A", or "Zone B" is not included in the safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Owners are advised not to drive their vehicles until the repair has been performed. Ford will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. Ford mailed interim letters informing owners that parts are not yet available on July 15, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S01.
Campaign 16V384000 on NHTSA.gov
Fuel system, gasoline, storage, auxillary tankNov 24, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2011 Ford Fusion vehicles manufactured July 21, 2008, to March 4, 2011, and 2010-2011 Mercury Milan vehicles manufactured July 23, 2008, to December 10, 2010. The affected vehicles have fuel vapor canisters whose purge valves may not operate properly resulting in abnormal pressure changes in the fuel tank.
The pressure changes may cause the tank to crack and leak fuel. A fuel leak in the presence of an ignition source increases the risk of a fire.
Ford will notify owners, and dealers will update the vehicle powertrain control modules and inspect the vehicle for any diagnostic trouble codes (DTCs) for this issue and perform a leak test on the Canister Purge Valve (CPV). The fuel tank will be inspected for cracks. The CPV and fuel tank will be replaced as necessary. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S34.
Campaign 15V793000 on NHTSA.gov
Steering, electric power assist systemJun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Campaign 15V340000 on NHTSA.gov
EquipmentMay 29, 2014
Ford Motor Company (Ford) is recalling certain all weather driver side accessory floor mats sold for use in model year 2006-2011 Ford Fusion and Mercury Milan, 2006 Lincoln Zephyr, and 2007-2011 Lincoln MKZ vehicles manufactured November 9, 2007, through October 31, 2010. The affected floor mats may move and possibly interfere with the accelerator pedal.
The floor mat could shift such that it could interfere with the accelerator pedal, preventing its return to an idle position, which could result in unintended vehicle speeds, increasing the risk of a crash.
Ford will notify owners, and dealers will install new replacement mats, free of charge. The recall began in July 2014. Owners may contact Ford's customer service at 1-800-392-3673. Ford's number for this recall is 14S07. NOTE: Vehicles built after October 31, 2010, while potentially equipped with the same floor mats, are equipped with a Brake Over Accelerator (BOA) feature that prevents simultaneous accelerator and brake application, allowing the vehicle to be safely stopped by pressing firmly and steadily on the brake pedal.
Campaign 14E028000 on NHTSA.gov
Wheels, lugs/nuts/bolts/studsDec 7, 2011
FORD IS RECALLING CERTAIN MODEL YEAR 2010-2011 FORD FUSION AND MERCURY MILAN VEHICLES EQUIPPED WITH 17 INCH STEEL WHEELS AND BUILT FROM APRIL 1, 2009, THROUGH APRIL 30, 2009, AND FROM DECEMBER 1, 2009, THROUGH NOVEMBER 13, 2010. THE WHEEL STUDS MAY FRACTURE, POTENTIALLY CAUSING A WHEEL TO SEPARATE.
WHILE DRIVING, MULTIPLE STUD FRACTURES COULD OCCUR AT THE WHEEL LOCATION, AND THE OPERATOR MAY EXPERIENCE VEHICLE VIBRATION AND/OR WHEEL SEPARATION, INCREASING THE RISK OF A CRASH.
FORD WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE REAR BRAKE DISC SURFACE FOR FLATNESS AND REPLACE THE DISCS AS NECESSARY. ADDITIONALLY, THE WHEEL LUG NUTS WILL BE REPLACED ON ALL FOUR WHEELS. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JANUARY 24, 2012. OWNERS MAY CONTACT THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER AT 1-866-436-7332.
Campaign 11V574000 on NHTSA.gov
Representative owner complaints: steering
1,428 reports, newest first. Show all
Steering, Nov 24, 2018
AFTER MY HUSBAND PASSED AWAY, HIS FUSION WAS GIVEN TO OUR GRANDSON. THE STEERING HAS NOW SEIZED UP AND HE IS UNABLE TO DRIVE THE CAR. FORD DEALERSHIP SAID THERE IS NO CURRENT RECALL AND REFERRED TO WARRANTY. VEHICLE HAS NOT BEEN FIXED AND IS A DANGER FOR ANYONE IN MY FAMILY TO TRY AND DRIVE. DANGEROUS, DANGEROUS SITUATION. I WILL BE CONTACTING FORD.
Steering, Nov 23, 2018
POWER STEERING WENT OUT WHILE DRIVING
Steering, Nov 19, 2018
POWER STEERING FAULT LIGHT CAME ON WHEN STARTED, POWER STEERING STOPPED WORKING, WHICH MAKES IT DANGEROUS. RESTARTED IT WORKED, COUPLE DAYS LATER DID THE SAME THING.. VEHICLE WAS STATIONARY. AFRAID TO DRIVE VEHICLE, MAY HAPPEN ON HIGHWAY. 7
Steering, Nov 19, 2018
POWER STEERING ASSIST LIGHT CAME ON AND CAR IS EXTREMELY HARD TO STEER. I DROVE TO TOWN FINE PARKED CAME OUT OF STORE AND THIS LIGHT WAS ON.
Steering, Nov 18, 2018
WHILE DRIVING MY POWER STEERING ASSIST LIGHT CAME ON I PARK MY CAR CAME OUT AN HOUR LATER AND THE SAME THING CAN'T MOVE THE WHEEL
Steering, Electrical system, Nov 16, 2018
STEERING KEEPS PULLING TO THE LEFT, DOME LIGHTS STAY ON WHILE DRIVING
Steering, Suspension, Electronic stability control (ESC), Nov 15, 2018
MY ALERT SYMBOLS ARE JUST COMING ON AND MY STEERING CONTROL HAS CHANGED. WHEN I TRY TO DRIVE MY CAR NOW LOSSES POWER.
Steering, Nov 15, 2018, crash
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 25 MPH, THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED AND THE STEERING SEIZED. AS A RESULT, THE ENTIRE PASSENGER SIDE OF THE VEHICLE STRUCK A GUARDRAIL. THE AIR BAG DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TOWED, DIAGNOSED, OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *TT MANUFACTURER AND THEY INFORMED THE CONSUMER THAT THERE IS A PROGRAM CURRENTLY FOR THE POWER STEERING ASSISTANCE. *JB
Steering, Electrical system, Nov 9, 2018
I WAS DRIVING HOME WHEN OUT OF NOWHERE MY CAR STARTS DINGING SAYING 'SERVICE POWER STEERING NOW' & I LOST CONTROL OF THE POWER STEERING.. THE WHEEL IMMEDIATELY LOCKED.
Steering, Oct 30, 2018
POWER STEERING STOPPED WORKING WHILE IN TRAFFIC. THREE CHILDREN WERE PASSENGERS IN THE CAR AT THE TIME. THE CAR BECAME VERY DIFFICULT TO CONTROL AND STEER. THE CAR WAS IN MOTION AND IN TRAFFIC AND A RAINY MORNING ON THE WAY TO SCHOOL.
Steering, Fuel system, Gasoline, Engine, Oct 30, 2018
2011 FORD FUSION. CONSUMERS WRITES IN REGARD TO VEHICLE BEING UNABLE TO UNGERGO SAFETY RECALL REPAIRS AND HAVING MANY MALFUNCTIONS. *AS THE CONSUMER STATED ENGINE, FUEL SYSTEM, AND STEERING ALL MALFUNCTIONED AND THE DEALER REFUSED TO REPAIR THE VEHICLE. *JS
Steering, Oct 27, 2018
THE POWER STEERING GOES OUT WITHOUT GIVING YOU ANY WARNING. IT HAS HAPPEN TO ME SEVERAL TIMES SINCE I HAD MY CAR. IT SAYS (POWER STEERING ADVANCE NOW). I CAN KEEP DRIVING, BUT ONCE I TURN THE CAR OFF. THE STEERING WHEEL LOCKS. WHEN I CRANK IT BACK UP, THE STEERING WHEEL IS LOCKED AND I CANT DRIVE IT ANYMORE.I HAVE TO CALL A TOW TRUCK AND HAVE IT PULLED TO FORD AUTO NATION. WHAT I'M TRYING TO SAY IS THAT THIS HAPPENS AND THERE IS NOTHING I CAN DO ABOUT IT MYSELF. I NEVER NO WHEN ITS GOING TO HAPPEN AGAIN. WHEN THEY DO WHATEVER IT IS THAT THEY DO TO MY CAR, THEY TELL ME THAT IT WON'T HAPPEN AGAIN. BUT IT DOES. IT IS A SCARY FEELING, WHEN IT HAPPENS.
Steering, Oct 25, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 60 MPH, THE POWER STEERING ASSIST FAILED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN AND COAST IT ONTO THE ROAD SHOULDER. THE POWER STEERING ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO CAPITAL CITY FORD (8623 EAST WASHINGTON STREET, INDIANAPOLIS, INDIANA 46219, (317) 898-0700) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING ASSEMBLY AND POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE MILEAGE ON THE VEHICLE EXCEEDED THE OPTION OF HAVING THE POWER STEERING ASSEMBLY REPLACED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 152,000.
Steering, Oct 18, 2018
THIS IS WHAT IS HAPPENING TO MY FORD FUSION 2011 BUT MY VIN # IS NOT SHOWING UP AS RECALLED - HELP!! ELECTRIC POWER STEERING FAILURE NHTSA ACTION NUMBER: PE14030 COMPONENTS STEERING OPENED FROM: OCTOBER 2, 2014'SEPTEMBER 10, 2015 SUMMARY THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION TO INVESTIGATE COMPLAINTS OF THE LOSS OF POWER STEERING WHILE DRIVING. THE SUBJECT VEHICLES ARE EQUIPPED WITH A RACK MOUNTED ELECTRIC POWER ASSISTED STEERING (EPAS) UNIT. SOME OF THE COMPLAINTS ALLEGED THAT THE STEERING ASSIST FAILED AND RESULTED IN INCREASED STEERING EFFORTS THAT CONTRIBUTED TO A LOSS OF CONTROL AND IN SOME CASES A CRASH. THE EPAS SYSTEM WAS MANUFACTURED BY TRW AUTOMOTIVE FOR FORD AND WAS DESIGNATED AS GENERATION I. THESE UNITS WERE FIRST PRODUCED AND PUT INTO VEHICLE PRODUCTION IN JULY 2008 BEGINNING WITH THE MODEL YEAR (MY) 2010 FORD FUSION AND MERCURY MILAN. THE SYSTEM IS COMPRISED OF A MECHANICAL STEERING RACK-AND-PINION GEAR WITH TORQUE SENSOR, ELECTRIC ASSIST MOTOR, MOTOR POSITION SENSOR AND A POWER STEERING CONTROL MODULE (PSCM). THE PSCM IS SELF-MONITORING AND DESIGNED TO DETECT FAULTS WITHIN THE SYSTEM AND CAN STORE DIAGNOSTIC TROUBLE CODES (DTCS) IF A PROBLEM IS DETECTED. THERE ARE 29 POTENTIAL DTCS THE SYSTEM CAN DETECT. MANY OF THESE ALLOW THE SYSTEM TO GO INTO REDUCED-ASSIST STEERING MODE BY USING THE DEFAULT VEHICLE SPEED SIGNAL SHOULD THE LIVE SPEED SIGNAL BE LOST, IF VOLTAGE TO EPAS SYSTEM FALLS BELOW 10.7 OR GOES ABOVE 17 VOLTS, THE TEMPERATURE AT THE PSCM GOES ABOVE 105C (221F), OR IF HIGH FRICTION IS DETECTED. SOME DTCS WILL CAUSE THE SYSTEM TO GO INTO MANUAL STEERING MODE (NO ASSIST). ON JULY 1, 2015, FORD FILED A DEFECT INFORMATION REPORT (DIR) IDENTIFYING A SAFETY RELATED DEFECT IN TRW GEN I EPAS SYSTEMS INSTALLED
Steering, Oct 15, 2018
TOOK MY CAR TO GET INSPECTED FOR THE POWER STEERING RECALL BACK IN 2016 AND WAS CLEARED. RANDOMLY I GET THE MESSAGE " POWER STEERING ASSIST FAULT" AND IT DISAPPEARS EVERY TIME I RESTART MY CAR SO I TOOK TO THE LOCAL FORD DEALERSHIP A FEW MONTHS AGO AND FOUND NOTHING. RECENTLY, THE POWER STEERING MESSAGE COMES ON MORE OFTEN. MY CAR DOESNT SHOW ANY PROBLEM DURING THE TIME THE RECALL WAS SENT BUT NOW, THE POWER STEERING ISSUE THAT WAS RECALLED IS MY MAJOR PROBLEM. MY VEHICLE HAS BEEN CLEARED OF THE RECALL LIST SINCE I TOOK IT TO THE DEALERSHIP AND FOUND NO POWER STEERING ISSUE AT THAT TIME.IS THERE ANYTHING I CAN DO FOR FORD TO FIX THIS ISSUE NOW?
Steering, Service brakes, Oct 12, 2018
MY SON WENT TO MOVE PUT OF HIS PARKING SPACE AND THE STEERING WAS COMPLETELY GONE, AND THE BRAKES WERE ALSO GONE. WE HAD THE ENTIRE BRAKE SYSTEM REPLACED LAST YEAR ALREADY AS THEY WENT OUT WHEN MY 17YR OLD DAUGHTER WAS DRIVING THE CAR, THAT COST $2600 AND NOW THE IT HAPPENS AGAIN ALONG WITH THE STEERING. THE CAR HAS LESS THAN 90K MILES ON IT AND SHOULD NOT BE DOING THIS WE HAD PLANNED TO SELL THIS CAN BUT NOW WE CANNOT AS IT IS A DANGER TO ANYONE DRIVING IT. FROM THIS SITE I CAN SEE BOTH ISSUES ARE KNOWN, SO HOW IS FORD GETTING AWAY WITH SELLING CARS THAT ARE COMPLETELY UNSAFE? WHEN THE BRAKES WENT FOR MY DAUGHTER SHE WAS ON A 45MPH ROAD BUT LUCKILY SHE COULD PULL IN SOMEWHERE SAFELY. WITH MY SON HE WAS JUST PULLING OUT OF THE SPOT, AND HE STOPPED THE CAR FINALLY, TURNED IT ON AND OFF A FEW TIMES AND ALL WAS BACK TO NORMAL BUT THIS IS UNACCEPTABLE, THE CAR IS A DANGER TO ANYONE IN IT R NEAR IT, AS WHO KNOWS WHEN IT WILL DECIDE TO LOSE THE STEERING AGAIN? WE WON'T USE IT ANYMORE, BUT WE DON'T KNOW WHAT TO DO WITH IT. IT IS ESSENTIALLY WORTHLESS EVEN THOUGH IT IS ONLY 7YRS OLD AND LOW MILEAGE. VILLAGE FORD IN DEARBORN FIXED THE BRAKE ISSUE LAST YWEAR ON THIS CAR.
Steering, Oct 9, 2018
SEPT. 27TH 2017, FORD 'FIXED' MY CAR, 79,332 MILES. PROBLEM WAS A LOSS OF POWER STEERING WHILE DRIVING. FORD REPLACED STEERING GEAR AND REPROGRAMMED PSCM. NOW A LITTLE OVER A YEAR LATER, CAR IS DOING THE SAME THING, 3X TODAY, 10/9/18, ONCE LAST WEEK, TWICE 3 WEEKS AGO. ONLY 88,500 MILES.(LESS THAN 10,000 FROM FIX).
Steering, Oct 9, 2018
I WENT OUT INE MORNING TO START MY CAR EVERY THING WAS FINE . ONCE I WAS DRIVING BACK TO MY RESIDENTS MY STEERING WHEEL LOCKED UP ON ME UPON TURNING IN. THE POWER STEERING ASSIST FAULT WENT OFF ON THE LITTLE SCREEN IN THE DASH! I AM LUCKY THAT I WAS IN MY PARKING LOT AND NOT TURNING INTO A STREET WHEN MY CAR LOCKES UP ON ME!!! I HAD MY CHILD IN MY CAR! I AM NOW LONGER ABLE TO USE MY CAR BECAUSE OF THIS MALFUNCTION! MY CHILD HAS SEIZURES AND OTHER MEDICAL ISSUES THAT WE HAVE TO GO TO APPOINTMENTS FOR! AND I HAVE NOW LOST MY JOB DUE TO THIS! SOMETHING NEEDS TO BE DONE! SOMETHING SERIOUS COULD HAVE HAPPENED WITH MY TODDLER IN THE CAR!
Steering, Oct 1, 2018
MY DAUGHTER HAD HER STEERING GEAR REPAIRED/REPLACED UNDER A RECALL AND NOW IT HAS GONE OUT AGAIN...BUT THEY WON'T FIX IT CAUSE THEY SAY SHE HAS MILES OVER THE WARRANTY. TO ME, IF SAME PROBLEMS HAPPEN TWICE, MAYBE THEY DIDN'T FIX IT RIGHT THE FIRST TIME. NOW SHE IS STUCK WITHOUT A CAR AND I AM VERY FRUSTRATED. PERSON AT CUSTOMER SEVICE SAYS THERE IS AN OPEN RECALL, BUT DEALER SAYS NO>
Steering, Sep 26, 2018
THE POWER ASSIST FAILED AND UNABLE TO STEER. IT WAS A $2,000 REPAIR AND A SEARCH OF THE INTERNET INDICATES OTHER FUSIONS FROM THE SAME YEAR WERE PART OF A MAJOR RECALL. BASED ON VIN MINE WAS NOT. THIS DOES NOT SEEM FAIR OR EVEN MAKE SENSE. I CALLED FORD AND THEY WILL NOT OFFER REFUND OR REPAIR.
Steering, Sep 25, 2018
THERE IS A RECALL #15S18 FOR A POWER STEERING COMPONENT ON MY CAR WITH FORD. THAT POWER STEERING UNIT IS CURRENTLY ACTING UP. I FOUND THE RECALL AND CALLED FORD. I WAS TOLD THAT IF II HAD LESS THAN 150,000 MILES ON THE CAR THEY WOULD FIX IT. WHEN I TOOK IT TO THE SHOP IT CHANGED TO REPROGRAM ONLY THEN F T ACTED UP AGAIN THEY WOULD REPLACE IT. WE BOTH THE CAR USED IN DECEMBER OF 2017. THE PREVIOUS OWNER HAD HAD THE CAR N FOR THIS RECALL FOR REPROGRAMMING IN JUNE 2017. SO ACCORDING TO THE RECALL THE UNIT SHOULD BE REPLACED SINCE THE PROGRAMMING DID NOT FIX IT. IT STATES THE CAR WILL BE COVERED UP TO 150,0000 MILES. FORD IS SAYING THAT THE RECALL EXPIRED AT 60,000 MILES YET THE CAR HAD OVER 60,000 MILES ON IT WHEN IT WENT FOR THERE REPROGRAM IN JUNE 2017. ESSENTIALLY, FORD IS NOT HONORING THIS RECALL REPAIR.
Steering, Sep 21, 2018
SENSOR FAILURE IN THE RACK AND PINION WHICH SHUT DOWN MY POWER STEERING ASSIST WHILE I WAS DRIVING. THIS WAS A PRECIOUS RECALL ON THE VEHICLE.
Steering, Air bags, Electronic stability control (ESC), Sep 21, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATED FOR THE SERVICE ADVANCETRAC, ELECTRONIC STABILITY CONTROL, AND POWER STEERING ASSIST FAULT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE INTERIM NOTICE INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER FOR AN EXTENDED PERIOD OF TIME. THE VEHICLE WAS ALSO INCLUDED IN TWO MANUFACTURER SERVICE CAMPAIGNS: 13N03(ELECTRONIC THROTTLE BODY EXTENDED COVERAGE) AND 15N01 (EPAS STEERING EFFORTS). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THE FAILURE WAS RELATED TO THE TWO CAMPAIGNS. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Sep 20, 2018
ELECTRONIC POWER STEERING COMPLETELY FAILED WHILE IN MOTION. FORD HAD PREVIOUS RECALL ON SAME YEAR AND MODEL VEHICLES (FUSION, 2011) BUT FOR SOME REASON NOT ON MY PARTICULAR VIN, FORD DID NOT OFFER ASSISTANCE COVERING THE $2,450 COST OF REPLACEMENT.
Steering, Electrical system, Sep 14, 2018
TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE THE DRIVER WAS MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME EXTREMELY TIGHT WHEN IT WAS TURNED IN EITHER DIRECTION. CLASSIC FORD OF MADISON (6251 N RIDGE RD, MADISON, OH 44057, 1-(440) 417-1100) DIAGNOSED THAT THE TWO FRONT CONTROL ARMS NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AVENUE AUTO CLINIC (1170 MENTOR AVE, PAINESVILLE, OH 44077, 1-(440) 639-9956) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC COMPUTER AND THE ELECTRONIC STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AND WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE14030 (STEERING). THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT*JB